81 of the
2,205 complaints filed about the Mercury Villager
are about the equipment —
4% of everything owners reported.
The worst model year for it is 1993.
TL* THE CONTACT OWNS A 1999 MERCURY VILLAGER. THE CONTACT STATED THAT THE VENTILATION BLOWER WOULD NOT EMIT AIR OR HEAT WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED. THE VEHICLE WAS INSPECTED BY THE OWNER AND HE NOTICED THAT THE POWER RESISTOR HAD OVERHEATED AND BURNED AND WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10392871 — an unverified report by a vehicle owner.
I PARKED MY VAN, 1998 MERCURY VILLAGER ON THE STREET IN FRONT OF MY HOME. TWO DAYS LATER, I NOTICED THE FRONT RIGHT TIRE WAS FLAT. I HAD FOUR NEW TIRES SINCE JAN 2011. WHEN I LIFTED UP THE FRONT RIGHT AND TRIED TO REMOVE THE FR TIRE, IT WOULD NOT COME OFF. AFTER A WHILE, I NOTICED THE STRUT COIL SPRING GOT BROKE, AND THE SHAPE END OF BROKEN COIL SPRING PIERCED THRU. THE INSIDE SIDE WALL OF THE TIRE. I AM THE ORIGINAL OWNER OF THIS VAN,AND BOUGHT NEW. IT HAS `150,000 MILES ON IT. THIS INCIDENT COULD HAVE BEEN TURNED OUT BE A VERY SERIOUS ACCIDENT IF IT HAPPENED WHILE I WAS DRIVING AT 70MPG. I DO A LOT OF HIGHWAY DRIVING. BOTH FRONT RIGHT AND LEFT COMPLETE STRUT ASSEMBLIES WERE REPLACED AND THE FLAT TIRE WAS REPLACED WITH NEW ONE. I TOOK SOME PICTURES AND HAVE THE SHARP END OF BROKEN COIL SPRING.
NHTSA complaint #10389919 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED WHILE CHANGING A TIRE, THE JACK BENT CAUSING THE VEHICLE TO COLLAPSE. THE CONTACT WAS NOT INJURED. THIS WAS THE FIRST TIME THE CONTACT HAD USED THE JACK. THE DEALERSHIP WAS NOTIFIED.
NHTSA complaint #10168346 — an unverified report by a vehicle owner.
WHILE DRIVING FOR AN EXTENDED PERIOD OF TIME USING CRUISE CONTROL, THE SPEEDOMETER SUDDENLY FAILED AT AN APPROXIMATE ODOMETER READING OF 61,000 MILES. THE SPEEDOMETER HAD ALSO FAILED ON MY PREVIOUSLY OWNED '93 VILLAGER FOR SHORT PERIODS BUT THE CURRENT FAILURE ON MY '02 VILLAGER CONTINUED THROUGHOUT THE FOLLOWING 7 HOURS OF MY TRIP HOME. SUBSEQUENTLY, THE "SERVICE ENGINE SOON" INDICATOR LIT UP AND THE ENGINE NOW BRIEFLY LOSES POWER UPON STARTUP AND INITIAL ACCELERATION. I WILL CALL DEALERSHIP IN THE MORNING TO SEE IF THIS PROBLEM IS COVERED. I AM VERY UPSET THAT MY RELATIVELY YOUNG VAN HAS NOW LOST VALUE DUE TO UNCERTIFIED MILEAGE ON THE TITLE WHEN I WANT TO SELL IT. BECAUSE IT HAPPENED IN THE MIDST OF MY TRIP, I WAS DELAYED WHILE CHECKING THE SOURCE OF THE INDICATOR LIGHT AND HAD TO DRIVE HOME WITHOUT KNOWING MY TRUE SPEED.
NHTSA complaint #10154675 — an unverified report by a vehicle owner.
I PURCHASED A SET OF ANCO WINTER WIPER BLADES FROM AUTOZONE, FOR A 93 MERCURY VILLAGER. MY WIFE WAS DRIVING MY DAUGHTER TO SCHOOL, AND THE DRIVERS SIDE WIPER BLADE FAILED COMPLETELY, DURING A SERIOUS STORM AND IN HEAVY TRAFFIC. MY WIFE WAS COMPLETELY BLINDED, ALL SHE COULD DO TO MANEUVER TO THE SIDE OF THE ROAD. WIPER BLADES HAD BEEN ON THE CAR LESS THAN A WEEK. RECEIVED NO SATISFACTION FROM AUTOZONE, STORE REPRESENTATIVE REFUSED TO CONSIDER BLATANT DEFECT IN MANUFACTURING. TRIED TO CONVINCE ME THAT MY WIFE MUST HAVE BEEN DRIVING RECKLESSLY OR SOMETHING TO THAT EFFECT. THIS HAD CATASTROPHE WRITTEN ALL OVER IT, ANCO MAKES THESE BLADES IN MEXICO. I DON'T UNDERSTAND HOW A CORPORATION CAN PLACE PROFIT ABOVE THE SAFETY OF FAMILY.
NHTSA complaint #10142888 — an unverified report by a vehicle owner.
DT: CONSUMER STATED: IT WAS NIGHT, COLD OUTSIDE, AND WHILE DRIVING SMELLED BURNING RUBBER. PULLED OVER, TURNED OFF THE VEHICLE, OPENED HOOD BEDORE HOOD WAS COMPLETED OPENED, CONSUMER COULD SEE FLAMES BURNING AND THE AIR CONDITIONER COMPRESSOR PULLEY WAS SO HOT THAT IT WAS GLOWING RED. THE BELT ATTACHED TO THE COMPRESSOR WAS BURNING. *AK THE VEHICLE CAUGHT ON FIRE DAMAGING THE COMPRESSOR AND BELT(S) AND LIKELY OTHER A/C COMPONENTS. *NM CONSUMER WAS ABLE TO PUT OUT FIRE. THE A/C COMRESSOR FAILED CAUSING THE FIRE.
NHTSA complaint #10122154 — an unverified report by a vehicle owner.
THE AIR CONDITIONER WOULDN'T COOL, THERE IS FREON LEAKING OUT SOMEWHERE. THE DEALER SAID THERE WAS NOTHING WRONG UNTILL THE WARRANTY RAN OUT, NOW THEY SAID THERE IS A LEAK.*AK WE HAD A WELL KNOWN NAMED GARAGE LOOK AT THE MERCURY VILLAGER AND SAID THAT FORD HAS HAD PROBLEMS WITH THE AIR CONDITIONER LEAKAGE FROM LINES UNDER THE VEHICLE. THEREFORE FORD SHOULD FIX THE PROBLEM SINCE ITS A PROBLEM FROM THE FACTORY. THE MERCURY IS ONLY 3 YEARS OLD, MY OTHER VEHICLE IS 5 YEARS OLD AND I HAVE NEVER HAD A PROBLEM WITH IT. THIS SHOULD BE FIXED UNDER THE FACTORY WARRANTY SINCE THEY KNOWN THERE WAS A PROBLEM AND ITS ONE REASON FORD STOPPED MAKING THE VILLAGER SINCE THEY WERE HAVING FAILURES. ALSO WE HAVE HAD PROBLEMS WITH THE DRIVER WINDOW ROLLING UP AND DOWN, HAVE IT INTO THE DEALERSHIP TO BE FIXED AND THE PROBLEM HAS WORSENED . NOW THE WINDOW WILL NOT ROLL DOWN OR UP.
NHTSA complaint #10068505 — an unverified report by a vehicle owner.
HAVING PROBLEM WITH THE BACK HEATER NOT WORKING AT ALL. TRANSMISSION HAS A SLOW SHIFT AND WILL SHIFT HARD WHEN DOWN SHIFTING, STERRING WHEEL GET HARD WHEN TEMP. ARE IN THE TEEN,S. CLUCK NOISES WHEN HITTING LIGHT BUMPS. BRAKES GRIND WHEN BRAKES ARE COLD. RADIO WILL LOOSE MEMORY. HEATER SWITCH WHEN ONE 1, MAKES A TICKING NOISE. SLIDING DOOR GETS HARD TO CLOSE. GAS TANK, HAVE TO TURN CAP SLOWLY SO GAS AIR WILL LEAK OUT. CHECK ENGINE LIGHT APPEARS THEN GOES OUT.
NHTSA complaint #10070101 — an unverified report by a vehicle owner.
HAVE HAD REPEATED FRONT BRAKE WEAR OUT AND NOISE (SQUAEK/GROAN) ON MY 2000 MERCURY VILLAGER SINCE NEW. HAVE HAD 4 SETS OF FRONT BRAKE PADS AND A SET OF ROTORS REPLACED IN ONLY 28,000 MILES. DEALER SAYS THERE IS NOTHING WRONG. THE OTHER TWO MERCURY VILLAGERS THAT I'VE OWNED (1996 AND 1998 MODELS) DID NOT HAVE THIS PROBLEM.
NHTSA complaint #10021151 — an unverified report by a vehicle owner.
I OWN A 1995 MERCURY VILLAGER. THE FRONT PASSENGER SIDE SEAT BELT BECAME UN-OPERATIONAL IN MARCH 2001. I CONTACTED MY DEALER AND MERCURY AT THE TIME, NEITHER WAS OF ANY HELP AND SHOWED NO CONCERN. I PAID $121 OUT OF POCKET TO REPLACE THE PART. NOW, IN FEBRUARY OF 2003 THE SAME LOCATIONS SEAT BELT IS UN-OPERATIONAL AGAIN. I CONTACTED MY DEALER WHO TOLD ME TO CALL MERCURY. THEY WILL NOT HELP COVER A PART THAT IS MORE THAN 12 MONTHS OLD. WE WERE TOLD OVER AND OVER THAT IT'S THEIR POLICY. I HAVE OWNED ABOUT 6 VEHICLES IN MY YEARS OF DRIVING, THIS HAS NEVER HAPPENED TO ME BEFORE. A DEFECTIVE SEAT BELT SHOULD BE AT THE BOTTOM OF MY LIST OF CONCERNS REGARDING MY AUTOMOBILES. THE SEAT BELT ON THIS PASSENGER SEAT IS USED THE LEAST IN THE VAN BECAUSE I REQUIRE MY CHILD TO SIT IN THE MIDDLE ROW OF MY VAN AND 90% OF THE TIME MY WIFE OR I ARE TRANSPORTING OURSELVES ALONE OR ONE OF US WITH OUR CHILD. THE SEAT IS HARDLY EVER-USED OR BEING PUT THROUGH UNNECESSARY WEAR AND TEAR.
NHTSA complaint #10008441 — an unverified report by a vehicle owner.
HAVE HAD SEVERAL WATER PUMPS REPLACED IN OUR 1995 MERCURY VILLAGER. BEGINS LEAKING AFTER TWO TO FOUR WEEKS DRIVING IN COLD WEATHER. 4 REPLACED LAST WINTER, DROVE FINE DURING SUMMER, RECENTLY REPLACED AGAIN BY SAME REPAIR SHOP. EACH TIME THE WATER PUMP LEAKS BY THE SEALS IN THE PUMP. DEFECTIVE DESIGN?
NHTSA complaint #10002910 — an unverified report by a vehicle owner.
1994 MERCURY VILLAGER HAS EXHAUST AND GAS FUMES IN THE PASSENGER COMPARTMENT. I'VE NOTICED 50 SIMILAR COMPLAINTS ON THE NHTSA DEFECT SITE. LOCAL AUTO SERVICE SHOP AND DEALER SERVICE SHOPS BOTH HAVE NO IDEA WHAT IS CAUSING THE NOXIOUS FUMES (DEALER TIGHTENED A HOSE, BUT THAT DID NOT WORK - CHARGED $70)
NHTSA complaint #10002818 — an unverified report by a vehicle owner.
DRIVER DOOR LOCK CONTROL FAILS TO LOCK OR UNLOCK 3 DOORS. ELECTRICAL SHORT CAUSING RADIO MEMORY TO CLEAR. THE REAR AC/HEATER STARTS AND STOPS WHEN DASH SWITCH IS IN THE "REAR" POSITION.
NHTSA complaint #750141 — an unverified report by a vehicle owner.
DRIVER DOOR LOCK CONTROL FAILS TO LOCK OR UNLOCK 3 DOORS. ELECTRICAL SHORT CAUSING RADIO MEMORY TO CLEAR. THE REAR AC/HEATER STARTS AND STOPS WHEN DASH SWITCH IS IN THE "REAR" POSITION.
NHTSA complaint #750141 — an unverified report by a vehicle owner.
A/C COMPRESSOR FAILED WITH ONLY 46,000 MILES ON THIS VEHICLE. SAID COMPRESSOR IS ONLY USED DURING HOT SEASON. I THINK THAT THEY INSTALLED A SUBSTANDARD/DEFECTIVE COMPRESSOR ON THIS VEHICLE. CALLED A MERCURY DEALERSHIP AND WAS TOLD THAT I HAVE TO PAY FOR THE REPAIR/REPLACEMENT SINCE IT IS OUT OF WARRANTY. A/C COMPRESSORS SHOULD LAST MORE THAN 46K ON A VEHICLE. PLEASE INVESTIGATE. THANKS.
NHTSA complaint #748407 — an unverified report by a vehicle owner.
OUR AIR COND. HOSE NEEDED TO BE REPLACED ONE MO AFTER THE WARRANTY EXP. SAYS THERE WAS A LEAK. COST APPRX $500.00 TO REPLACE. WHO EVER HEARD OF TRANSMISSION TOTALLY SHOT AT 32,000 MILES?
NHTSA complaint #747426 — an unverified report by a vehicle owner.