106 of the
1,874 complaints filed about the Mitsubishi Outlander
are about the glass, mirrors and wipers —
6% of everything owners reported.
The worst model year for it is 2007.
106
Complaints
6%
Share of all complaints
2
Crashes
0
Fires
Windows, Mirrors & Wipers complaints by model year
Mitsubishi Motors has been contacted several times in the past about the ETACS system being faulty. The windshield wipers on this particular car went out in February, 2017, at which time they were contacted and rudely refused culpability. The car has had recall-related services completed: 2 windshield wiper recalls and a corrosion-related recall. I was told by the Mitsubishi tech in Asheville, NC that the recall on the wipers did not cover the faulty ETACS, "which is a common repair on 06-11 Mitsubishis." He was more than happy to give me a quote for more than $1,000 to replace the defective ETACS. We've replaced coil springs that snapped in two as I pulled out from my driveway with my children in tow - NOT covered by the recall because the mileage on the vehicle was 3,800 miles OVER Mitsubishi's pre-set mileage limit. I have had numerous problems out of the vehicle: coil springs snapped in two, ETACS failure, (still) non-functioning windshield wipers, corroded/rotted exhaust that cost nearly $1,000 to repair - not REPLACE but to REPAIR -, electrical failures related to headlights/interior lights/Bluetooth/cruise control, and severe cross member corrosion. I have reached out to Mitsubishi Motors several times since purchasing the vehicle, and other than speaking to extremely rude representatives three times by phone, no one has ever responded to me about my concerns. Most concerning right now: The anti-corrosion that was applied by the Mitsubishi dealership should have been a complete replacement of the front and back subframes, as BOTH are completely ROTTEN and CRUMBLING from rust! My daughter had been driving this vehicle with her baby in tow until recently! It is completely unacceptable that Mitsubishi Motors has not been held accountable and forced to fix these issues!
NHTSA complaint #11714835 — an unverified report by a vehicle owner.
I was driving with shade closed and AC on for around 4hours since 6am from Alexandria - Lousiana. When I arrive in Dallas - TX I decided to open the shade from my sunroof glass and less than 1 minute as I open i heard and noise like a small explosion and saw a hole in my sunroof glass. The glass start to crack. Same moment I closed my shade and reduce my speed. I was 6 minutes from my Hotel. When I stop the car I saw that sunroof glass was in direction from inside to outside the car. Looks clearly that the explosion happened from inside to outside the car. I called to Mitsubishi Road Service and they sent a tow truck to send my car to Don Herring Dealer. After 3 days Mitsubishi called me and told by according pictures it was a rock that hit my glass and broken and they dont have nothing to do. Don Herring Dealer in Texas and Sport Mitsubishi in Orlando both of them assume that dont have any real evidence that was a rock because the glass exploded direction it was to up - showing that happened from inside to outside. I went to Safelite Glass company too and they told the same. As it is tempered glass must be broken in small pieces completely or total fallen inside the car. This looks like when I open the shade and because inside the car was too cold and outside was too hot had some thermical shock and sunroof glass not hold this situation.
NHTSA complaint #11590040 — an unverified report by a vehicle owner.
My windshield wipers have malfunctioned. They will work for a second than malfunction again. This is creating hazardous conditions that will cause an accident when it is raining.
NHTSA complaint #11565968 — an unverified report by a vehicle owner.
Failure of driver side exterior mirror. 3 years after purchase of vehicle the mirror would no longer move in and out. Dealer replaced with OEM quality mirror July 2021. 2 years later (August 2023)mirror now has the exact same malfunction/defect. Mitsubishi is unable to tell me why the failure happened in the first place or why it has again happened. Mitsubishi refuses to take any action to fully rectify this issue. They only suggest again replacing the mirror. As the mirror is part of a side vehicle warning system the malfunction creates the possibility of a side collision with another vehicle. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11543226 — an unverified report by a vehicle owner.
While backing out of my driveway, the rearview camera did not function properly and there was a collision with a dumpster in the neighbor's driveway. This resulted in the shattering of the back glass and the reordering of the entire back lift gate of the vehicle.
NHTSA complaint #11530091 — an unverified report by a vehicle owner.
Purchase 2022 Mitsubishi Outlander fall of 2021. Took first trip of over 200 miles on Highway. Noticed that speeds of 60 MPH or over, the hood vibrates(badly). Took to local dealership was told Mitsubishi aware of issue, and in the works to correct, and most likely recall to replace hoods. Just took in this week June 2023 to local dealership. Asked again about Hood issue. This time was told Mitsubishi not aware and no fix available or in the works. My concern is I travel a lot on major highways at over 60 MPH. What happens if hood flys up when driving 60 MPH. The hood would fly back break windshield, cause Death or serious accident. And that worries my wife and me. Dealership hasn't done anytime to ease my concerns
NHTSA complaint #11528528 — an unverified report by a vehicle owner.
I CAN NOT EXPRESS HOW DISAPPOINTED I AM WITH THIS CAR. You cannot use the review camera as the screen goes black or freezes. You cannot put the visor down as you will not be able to see out the windshield. If you go to push the gas the car stutters and sometimes shuts off completely. I bought my car brand new with 200 miles on it and after 6 months of driving it they told me my tires needed to be replaced because they were dangerous. After taking it into the dealership several times I was told that's just how the car is. The first chance I get I am trading this car and getting something else, and I will never purchase from them again. They have NO PRIDE in their cars at all and it will end up getting someone killed.
NHTSA complaint #11500794 — an unverified report by a vehicle owner.
Vehicle has 12,000 miles. I was driving about to take trip and got a warning "engine malfunction power reduced service now. Got to dealership, they think its a software issue. Seriously scared me and it could be software. Awaiting dealership to confirm. Visibility with visors down is extremely limited. Can't drive with visors.
NHTSA complaint #11482494 — an unverified report by a vehicle owner.
The contact owns a 2010 Mitsubishi Outlander. The contact stated that after turning the front windshield wipers off, the driver’s side and passenger’s side windshield wipers remained in the upright position. The cause of the failure was not determined. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V791000 (Visibility). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 130,000.
NHTSA complaint #11462725 — an unverified report by a vehicle owner.
I am the owner of a 2017 Mitsubishi Outlander. On February 14, 2022 at 1:00 PM, my wife and I were driving home along the 405 freeway northbound from our son’s house. All of a sudden, we heard a loud bang and shattered glass entered the vehicle from overhead. The majority of the sunroof glass spontaneously flew off with only remnants of shattered glass entering the vehicle. Upon later inspection, I noticed that the glass was very fragile (easily breaks). There were no warning messages and no prior indication of problems with the glass sunroof. The glass sunroof randomly broke without incident (i.e., no contact with any other vehicles). The experience was tremendously jarring and unsettling because it was completely unexpected and could have caused me to lose control of the vehicle. Fortunately, I was able to maintain control of the vehicle and avoided any accident. We were a few car lengths away from any vehicles, both to the front of us and from behind and there were no foreign objects inside the vehicle that would indicate foul play. Since we are both retired, the SUV is kept in the garage most of the time. It only has 31,500 miles on it. We are reporting this incident to let you know that it could happen again to other vehicles of the same model or manufacturer that could result in serious injuries. I hope you’ll look into this incident as soon as possible. Thank you for your attention to this matter. Please look at the quality of the glass and its proper installation. I went to the Cerritos Mitsubishi dealership on the day of the incident (February 14, 2022) to show them the damage.
NHTSA complaint #11452107 — an unverified report by a vehicle owner.
I have taken my SUV for to updates in regaurds to repairing the hood that shakes and bounces. It moves up and down when going down the road fast or slow. Its not only the wind that causes this it is also bumps in the road. It oftem seams the hood will fly up and can be pretty scarry. I fewel something needs to be done to help support the hood and make it samefer. If it keeps moving metal fatigue could occure and cause a safety issue that could lead to a death.
NHTSA complaint #11430120 — an unverified report by a vehicle owner.
The contact owns a 2010 Mitsubishi Outlander. The contact stated while driving approximately 30 mph, he heard a cracking sound coming from the sunroof. When the contact exposed the glass portion of the sunroof, the sunroof shattered. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V071000 (Visibility) however, the VIN was not included. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.
NHTSA complaint #11428086 — an unverified report by a vehicle owner.
THE CAR IS A MITSUBISHI OUTLANDER E.S 2008 WITH 42000 MILES ON IT ,AND THE TRANSMISSION IS NOT SHIFTING. I CONTACTED MITSUBISHI MOTORS BUT SINCE 10 YEARS PASSED NOTHING COULD BE DONE.I HAD BEEN SURFING INTERNET AND THERE ARE TOO MANY ISSUES RELATED TO THIS TYPE VEHICLES.
NHTSA complaint #11412885 — an unverified report by a vehicle owner.
HARPSWELL AUTO ILLEGALLY SOLD ME A VEHICLE WITH 5 SAFELY RECALLS ON THE VEHICLE BEFORE I BOUGHT THE VEHICLE. SAFETY RECALL CODES ARE C1611Z, C1614Z, C1801R, C1806Z, C2003R. I BOUGHT THE VEHICLE 4/25/2020 AND 2 RECALLS WERE DUE IN 2016 AND 3 WERE DUE IN 2019. WHERE THESE ARE VERY BIG SAFETY RECALLS I THINK HARPSWELL AUTO NEEDS TO HAVE THEIR LICENSE REVOKE FOR SERVICE AND INSPECTION STICKERS BECAUSE MY VEHICLE SHOULD NEVER HAVE PASSED INSPECTION WITH THE CROSSMEMBER RECALL COMPLETELY ROTTED OUT.
NHTSA complaint #11396847 — an unverified report by a vehicle owner.
WIFE WAS DRIVING HER 2016 MITSUBISHI OUTLANDER FROM BISBEE TO SIERRA VISTA, AZ ON SR 92 WHEN ALL OF A SUDDEN SHE HEARD AN EXPLOSION. SHE IMMEDIATELY DUCKED THINKING THAT SOMEONE HAD SHOT AT HER. A NEARBY MOTORIST WAS POINTING TO HER AND HER CAR. SHE DIDN'T KNOW WHAT TO MAKE OF IT, SO SHE PULLED OVER AND EXAMINED HER CAR AND NOTICED A HUGE HOLE IN HER CAR SUNROOF. SHE HAD CALLED ME (HUSBAND) AND TOLD ME WHAT HAPPENED AND ADVISED HER TO CONTINUE TO DRIVE HOME SLOWLY, SO SHE ACTIVATED HER EMERGENCY LIGHTS AND DROVE SLOW. THEN SHORTLY, SHE WAS PULLED OVER BY A COCHISE COUNTY DEPUTY AND ASKED HER IF SHE WAS IN A CAR ACCIDENT AND TOLD THE DEPUTY SHE WAS NOT INVOLVED IN A CAR ACCIDENT AND TOLD HIM WHAT HAPPENED AND WAS TAKEN BACK BY THE SUNROOF DAMAGE. THE DEPUTY ADVISED HER SHE COULDN'T DRIVE THE VEHICLE BECAUSE ALL THE GLASS WAS FALLING ONTO THE ROADWAY. SHE SAID SHE WOULD CALL ME TO GET A TOW TRUCK AND SAID HE WOULD FOLLOW HER INTO TOWN AND SAID TO GO STRAIGHT HOME IN WHICH SHE DID RIGHT AWAY.
NHTSA complaint #11395911 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 MITSUBUSHI OUTLANDER. THE CONTACT STATED THAT THE FRONT WINDSHIELD WAS CRACKING. THE CONTACT CALLED HIS INSURANCE COMPANY TO HAVE THE WINDSHIELD REPLACED. THE WINDSHIELD WAS REPLACED, BUT IT CRACKED ALSO. THE CONTACT SUSPECTED THAT THE GLASS WAS FAULTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 46,000.
NHTSA complaint #11282297 — an unverified report by a vehicle owner.
WAS DRIVING AT HIGHWAY SPEEDS AND JUST TOPPED A HILL WITHOUT ANY OTHER VEHICLES AROUND, NO OVERPASSES, NO ONE ON THE SIDE ROADS, ETC. WHEN THE SUNROOF SPONTANEOUSLY EXPLODED. HAD BEEN DRIVING FOR ABOUT 20 MINUTES WITHOUT ANY INCIDENTS BEFORE THIS HAPPENED. NOT ONLY DID THE GLASS BLOW OUT BUT THE SHARDS LEFT HUNDREDS OF SCRATCHES TO THE PAINT ON THE ROOF BAD ENOUGH TO NEED TO BE REPAINTED. WHEN IT HAPPENED THE SOUND OF THE GLASS EXPLODING WAS EXTREMELY LOUD. THAT MORNING WAS THE FIRST MORNING WE HAD FROST ON THE VEHICLES SINCE WE BOUGHT IT NEW.
NHTSA complaint #11281588 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2019 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 45 MPH, A PEBBLE STRUCK THE PASSENGER SIDE OF THE WINDSHIELD AND FRACTURED THE ENTIRE FRONT WINDSHIELD. THE CONTACT CALLED BILL HOLT MITSUBISHI (1215 COBB PKWY S, MARIETTA, GA 30060, 404-890-5100) WHO REFERRED THE CONTACT TO SAFELIGHT AUTO FOR THE REPAIR. THE VEHICLE WAS REPAIRED. WHILE THE VEHICLE WAS AT A CAR WASH, THE SUN ROOF SUDDENLY SHATTERED INWARDLY WITH A LOUD BANGING NOISE. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOREARM AND RIGHT EAR. THE PASSENGER SUSTAINED INJURIES TO THE HEAD AND FOREHEAD. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT WATCHED THE SURVEILLANCE FOOTAGE AT THE CAR WASH AND THERE WAS NO EVIDENCE OF ANY IMPACT TOWARDS THE SUN ROOF FROM AN OBJECT. THE CONTACT CALLED THE SAME DEALER AND WAS REFERRED TO SUN ROOF EXPRESS WHO THEN REFERRED THEM TO AUTO TRIM PLUS FOR THE REPAIR. THE SUN ROOF WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 1/274220711. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
NHTSA complaint #11256890 — an unverified report by a vehicle owner.