Owners have filed 289 complaints
about the 1999 Plymouth Grand Voyager with NHTSA between 1998 and 2019.
The largest single group is the airbags.
Across this model's run it ranks 8 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 42
Against the median year of the Plymouth Grand Voyager. 50 means typical for this
model; 100 means roughly double.
Severity — 34
6.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 5
3% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1999 compares with every other Plymouth Grand Voyager
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Transmission
3231.4%
Horn
1817.6%
Frontal
1312.7%
Belts AND Associated Pulleys
109.8%
Cruise Control
98.8%
Sensor/Control Module
76.9%
Park/Neutral Start Interlock Switch
76.9%
Rack AND Pinion
65.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
10.7%
25,000 – 49,999 miles
139.0%
50,000 – 74,999 miles
5336.6%
75,000 – 99,999 miles
2920.0%
100,000 – 149,999 miles
2315.9%
150,000+ miles
2617.9%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
1999 Plymouth Grand Voyager
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 1998peak 15Sep 2019
NHTSA investigations into the 1999 Plymouth Grand Voyager
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA04013Opened 4 Jun 2004Closed 25 May 2005AIR BAGS:FRONTAL
DRIVER AIR BAG CLOCKSPRING FAILURE
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECT...
RQ04001Opened 28 Jan 2004Closed 4 Jun 2004AIR BAGS:FRONTAL
DRIVER AIR BAG CLOCKSPRING FAILURE
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
EA01007Opened 21 Feb 2001Closed 22 Nov 2002ELECTRICAL SYSTEM
AIR BAG CLOCKSPRING
RQ00008Opened 9 Mar 2000Closed 18 Mar 2002VEHICLE SPEED CONTROL:LINKAGES
DC MINIVAN FUEL INJECTOR RAIL LEAK
EA99013Opened 11 Jun 1999Closed 10 Aug 2001FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
POST COLLISION FUEL SYSTEM
PE99010Opened 3 Feb 1999Closed 11 Jun 1999FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
POST-COLLISION FUEL SYSTEM INTEGRITY
Recalls on the 1999 Plymouth Grand Voyager
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
07E104000
VISIBILITY:GLASS, SIDE/REAR
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
06E091000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CERTAIN AIRTEX FUEL PUMP MODULES, P/NOS. E7089M, E7094M, E7113M, AND E7129M, MANUFACTURED BETWEEN JUNE 1 AND SEPTEMBER 24, 2006. THESE FUEL PUMP MODULES WERE SOLD AS AFTERMARKET FOR USE IN CERTAIN DAIMLERCHRYSLER VEHICLES LISTED ABOVE. SILICONE MATERIAL USED IN MANUFACTURE OF THE FLAPPER VALVE WAS OUT-OF-SPECIFICATION, LEADING TO EXCESS SWELL OF THE FLAPPER VALVE RESTRICTING THE FLOW OF FUEL TO THE FUEL PUMP MODULE.
Risk: FUEL RESTRICTION COULD RESULT IN LOSS OF POWER AND/OR ENGINE STALL, POSSIBLY RESULTING IN A VEHICLE CRASH.
04V480000
AIR BAGS
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Risk: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
00V268000
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Risk: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
99V116000
EXTERIOR LIGHTING:HEADLIGHTS
VEHICLE DESCRIPTION: MINI VANS BUILT FOR FLEET SALES ONLY. THE HEADLAMP MODULE DOES NOT IDENTIFY THE PARK LAMP AS "DRL" AS REQUIREMENT OF FMVSS 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Risk: THESE VEHICLES DO NOT COMPLY WITH REQUIREMENTS OF FMVSS NO. 108.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2004366237,695 units in Canada
Airbag
On certain vehicles, increased clockspring terminal resistance or a back-winding condition of the clockspring may cause the airbag warning lamp to illuminate. Until the problem is remedied, the drivers airbag will not deploy as required in a frontal crash, increasing the risk of injury to the seat occupant. Correction: Dealers will replace the clockspring assembly on vehicles with less than 115 000 kms. Owners of vehicles with over 115 000 kms will be offered extended lifetime warranty on the clockspring.
Recall 200113410,930 units in Canada
Seats And Restraints
Certain vehicles fail to comply with requirements of C.M.V.S.S. No. 209, "Seat Belt Assemblies." The front seat belt retractor may not work properly, it therefore will not adequately protect occupants in the event of a crash. Correction: Dealers will replace the seat belt retractor.
Recall 2000215183,085 units in Canada
Fuel System
On certain vehicles equipped with the 3.3L or 3.8L engine the Nitrile "O-ring" seals used in the fuel rail may degrade over time and extended exposure to elevated temperatures. This could result in fuel leakage, and, in the presence of an ignition source, an underhood fire could occur. Correction: External seals will be installed at both of the fuel rail crossover tube joints. If the crossover tube joints are leaking or red rust exists in the area, the fuel rail assembly must be replaced.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 262,000 milesHartsville, SCCrash
UNKNOWN OR OTHER
FEDERAL SUPER STEEL TIRE 657, ON THE RIGHT REAR, BLEW OUT AT 70 MILES AN HOUR ON THE INTERSTATE, TREAD CAME APART, CAUSING THE VAN TO SPIN AROUND TWICE, INTO THE MEDIAN BACKWARDS, AND SMASHED INTO THE GUARDWIRE AND SUPPORT POST. BROKE THE REAR BUMPER, CRUSHED IN THE TAILGATE, BROKE A TAIL LIGHT AND CRUSHED THE METAL BELOW BOTH TAIL LIGHTS. MY WIFE AND DAUGHTER WERE IN THE CAR AT THE TIME. TIRE HAD 30,000 MILES ON IT, ROTATED AS REQUIRED AND AIR PRESSURE CHECKED ON ALL 4 TIRES IN THE MORNING OF THE DAY OF THE ACCIDENT. TIRE HAD ONLY BEEN ON THE CAR A YEAR, BUT DATE OF MANUFACTURE WAS 08 2004. BLACKS TIRE SOLD AND INSTALLED THE TIRE, WOULDN'T DO CRAP ABOUT IT, CHARGED ALMOST FULL PRICE (PRO RATED, THEY CLAIM), AND TIRE MANUFACTURER WON'T EVEN COMMENT OR DO ANYTHING ABOUT IT.
NHTSA complaint #10885891 — an unverified report by a vehicle owner.
at 284,000 milesForest Park, GAFire
STRUCTURE:BODY
THE VEHICLE CAUGHT FIRE WHEN I WAS ABOUT TO LEAVE MY HOUSE, I HAD STARTED IT AND THEN WAS ABOUT TO PUT IT IN GEAR WHEN IT EXPLODED, I HAD TO JUMP OUT THE PASSENGER SIDE AND THEN THERE WAS ANOTHER EXPLOSION FOLLOWED BY ANOTHER.
NHTSA complaint #10723534 — an unverified report by a vehicle owner.
at 284,000 milesForest Park, GAFire
ENGINE
THE VEHICLE CAUGHT FIRE WHEN I WAS ABOUT TO LEAVE MY HOUSE, I HAD STARTED IT AND THEN WAS ABOUT TO PUT IT IN GEAR WHEN IT EXPLODED, I HAD TO JUMP OUT THE PASSENGER SIDE AND THEN THERE WAS ANOTHER EXPLOSION FOLLOWED BY ANOTHER.
NHTSA complaint #10723534 — an unverified report by a vehicle owner.
at 284,000 milesForest Park, GAFire
FUEL/PROPULSION SYSTEM
THE VEHICLE CAUGHT FIRE WHEN I WAS ABOUT TO LEAVE MY HOUSE, I HAD STARTED IT AND THEN WAS ABOUT TO PUT IT IN GEAR WHEN IT EXPLODED, I HAD TO JUMP OUT THE PASSENGER SIDE AND THEN THERE WAS ANOTHER EXPLOSION FOLLOWED BY ANOTHER.
NHTSA complaint #10723534 — an unverified report by a vehicle owner.
at 199,000 milesGladstone, ORFire
STEERING
TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. WHILE DRIVING 25 MPH, THE POWER STEERING BECAME INOPERATIVE AND SMOKE WAS COMING FROM UNDER THE HOOD AND UNDER THE VEHICLE. THE VEHICLE WAS TOWED BY THE COUNTY AND DEEMED AS DESTROYED. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 199,000.
NHTSA complaint #10428368 — an unverified report by a vehicle owner.
Calumet City, ILCrash
AIR BAGS
TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING LIGHT BRIEFLY ILLUMINATED ON THE INSTRUMENT PANEL AND CONTINUED TO DO SO INTERMITTENTLY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID 04V480000 (AIR BAGS). THE DEALER DID NOT REPAIR THE VEHICLE SINCE THE WARRANTY WAS NO LONGER VALID. THE FAILURE CONTINUED TO OCCUR. THE AIR BAG SERVICE LIGHT REMAINED ILLUMINATED AT ALL TIMES. THE CONTACT ALSO STATED THAT THE HORN WOULD NOT FUNCTION. WHEN SHE WAS INVOLVED IN A CRASH THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT DIDN'T MENTION IF THERE WERE ANY INJURIES. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000.
NHTSA complaint #10334025 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 4 milesVoorhees, NJ
ENGINE
SERPENTINE BELT HAS JUMPED OFF TENSIONER 4 TIMES IN PAST 3 WEEKS UNDER 2/WET AND 2/ DRY CONDITIONS. REPLACE TENSIONR AND PULLY AND BELT
NHTSA complaint #11255621 — an unverified report by a vehicle owner.
at 116,700 milesConyers, GA
SERVICE BRAKES
THE REAR BRAKE LINE RUSTED THRU, CAUSING FAILURE IN BRAKING.
NHTSA complaint #10981674 — an unverified report by a vehicle owner.
at 262,000 milesHartsville, SCCrash
UNKNOWN OR OTHER
FEDERAL SUPER STEEL TIRE 657, ON THE RIGHT REAR, BLEW OUT AT 70 MILES AN HOUR ON THE INTERSTATE, TREAD CAME APART, CAUSING THE VAN TO SPIN AROUND TWICE, INTO THE MEDIAN BACKWARDS, AND SMASHED INTO THE GUARDWIRE AND SUPPORT POST. BROKE THE REAR BUMPER, CRUSHED IN THE TAILGATE, BROKE A TAIL LIGHT AND CRUSHED THE METAL BELOW BOTH TAIL LIGHTS. MY WIFE AND DAUGHTER WERE IN THE CAR AT THE TIME. TIRE HAD 30,000 MILES ON IT, ROTATED AS REQUIRED AND AIR PRESSURE CHECKED ON ALL 4 TIRES IN THE MORNING OF THE DAY OF THE ACCIDENT. TIRE HAD ONLY BEEN ON THE CAR A YEAR, BUT DATE OF MANUFACTURE WAS 08 2004. BLACKS TIRE SOLD AND INSTALLED THE TIRE, WOULDN'T DO CRAP ABOUT IT, CHARGED ALMOST FULL PRICE (PRO RATED, THEY CLAIM), AND TIRE MANUFACTURER WON'T EVEN COMMENT OR DO ANYTHING ABOUT IT.
NHTSA complaint #10885891 — an unverified report by a vehicle owner.
at 284,000 milesForest Park, GAFire
STRUCTURE:BODY
THE VEHICLE CAUGHT FIRE WHEN I WAS ABOUT TO LEAVE MY HOUSE, I HAD STARTED IT AND THEN WAS ABOUT TO PUT IT IN GEAR WHEN IT EXPLODED, I HAD TO JUMP OUT THE PASSENGER SIDE AND THEN THERE WAS ANOTHER EXPLOSION FOLLOWED BY ANOTHER.
NHTSA complaint #10723534 — an unverified report by a vehicle owner.
at 284,000 milesForest Park, GAFire
ENGINE
THE VEHICLE CAUGHT FIRE WHEN I WAS ABOUT TO LEAVE MY HOUSE, I HAD STARTED IT AND THEN WAS ABOUT TO PUT IT IN GEAR WHEN IT EXPLODED, I HAD TO JUMP OUT THE PASSENGER SIDE AND THEN THERE WAS ANOTHER EXPLOSION FOLLOWED BY ANOTHER.
NHTSA complaint #10723534 — an unverified report by a vehicle owner.
at 284,000 milesForest Park, GAFire
FUEL/PROPULSION SYSTEM
THE VEHICLE CAUGHT FIRE WHEN I WAS ABOUT TO LEAVE MY HOUSE, I HAD STARTED IT AND THEN WAS ABOUT TO PUT IT IN GEAR WHEN IT EXPLODED, I HAD TO JUMP OUT THE PASSENGER SIDE AND THEN THERE WAS ANOTHER EXPLOSION FOLLOWED BY ANOTHER.
NHTSA complaint #10723534 — an unverified report by a vehicle owner.
at 118,000 milesHazel Crest, IL
WHEELS
I'VE PURCHASED A 1999 GRAND VOYAGER AND NOTICED THAT THE DRIVER SIDE STRUT TOWER WAS ROTTING OUT AND THE PASSENGER SIDE WAS STARTING TO RUST AS WELL , BUT NOT TO THE DEGREE AS THE DRIVERS SIDE.. I LOOKED UP AND FOUND NO RECALL THIS SITUATION, BUT WAS INFORMED THAT CHRYSLER ,PLYMOUTH , DODGE , KNEW ABOUT THIS SINCE 1996 BUT DID NOTHING TO CORRECT IT UNTIL 2001. I ENJOY MY VEHICLE BUT THE REPAIRS FOR THIS PROBLEM ARE A BIT TOO MUCH FOR ME AT THIS TIME DUE TO MY DISABILITY ,AND THE FACT THAT I AM ON A VERY LIMITED INCOME. IS THERE ANY ONE THAT CAN ASSIST ME IN GETTING MY VEHICLE REPAIR?
NHTSA complaint #10701562 — an unverified report by a vehicle owner.
at 118,000 milesHazel Crest, IL
STEERING
I'VE PURCHASED A 1999 GRAND VOYAGER AND NOTICED THAT THE DRIVER SIDE STRUT TOWER WAS ROTTING OUT AND THE PASSENGER SIDE WAS STARTING TO RUST AS WELL , BUT NOT TO THE DEGREE AS THE DRIVERS SIDE.. I LOOKED UP AND FOUND NO RECALL THIS SITUATION, BUT WAS INFORMED THAT CHRYSLER ,PLYMOUTH , DODGE , KNEW ABOUT THIS SINCE 1996 BUT DID NOTHING TO CORRECT IT UNTIL 2001. I ENJOY MY VEHICLE BUT THE REPAIRS FOR THIS PROBLEM ARE A BIT TOO MUCH FOR ME AT THIS TIME DUE TO MY DISABILITY ,AND THE FACT THAT I AM ON A VERY LIMITED INCOME. IS THERE ANY ONE THAT CAN ASSIST ME IN GETTING MY VEHICLE REPAIR?
NHTSA complaint #10701562 — an unverified report by a vehicle owner.
at 118,000 milesHazel Crest, IL
SUSPENSION
I'VE PURCHASED A 1999 GRAND VOYAGER AND NOTICED THAT THE DRIVER SIDE STRUT TOWER WAS ROTTING OUT AND THE PASSENGER SIDE WAS STARTING TO RUST AS WELL , BUT NOT TO THE DEGREE AS THE DRIVERS SIDE.. I LOOKED UP AND FOUND NO RECALL THIS SITUATION, BUT WAS INFORMED THAT CHRYSLER ,PLYMOUTH , DODGE , KNEW ABOUT THIS SINCE 1996 BUT DID NOTHING TO CORRECT IT UNTIL 2001. I ENJOY MY VEHICLE BUT THE REPAIRS FOR THIS PROBLEM ARE A BIT TOO MUCH FOR ME AT THIS TIME DUE TO MY DISABILITY ,AND THE FACT THAT I AM ON A VERY LIMITED INCOME. IS THERE ANY ONE THAT CAN ASSIST ME IN GETTING MY VEHICLE REPAIR?
NHTSA complaint #10701562 — an unverified report by a vehicle owner.
at 120,242 milesEdgewater, FL
AIR BAGS
THERE WAS A RECALL ON THIS VEHICLE. I TOOK IT TO A LOCAL DEALER TO BE FIXED. HAD CLASSIC "NO AIRBAG, NO HORN, NO CRUISE" SYMPTOMS. DEALER REPLACED AIRBAG CLOCKSPRING, BUT DID NOT FIX THE PROBLEM OF "NO AIRBAG". THE DEALER'S STANCE IS "WE DON'T TROUBLESHOOT, WE ONLY REPLACED THE PART." THEY LET THE VEHICLE LEAVE THEIR SERVICE DEPARTMENT IN AN UNSAFE CONDITION WITHOUT NOTIFYING THE CUSTOMER OF AN ISSUE, WHICH WAS ONLY DISCOVERED AFTER THE VEHICLE WAS PICKED UP. DEALER REFUSES TO REPLACE CLOCKSPRING, AND INSISTS ON A DIAGNOSTIC FEE TO TROUBLESHOOT AN ISSUE THAT I HAVE ALREADY DIAGNOSED MYSELF. I ENDED UP HAVING TO OBTAIN A REPLACEMENT CLOCKSPRING ON MY OWN, AND FIT IT TO THE VEHICLE. THE AIRBAG, HORN, AND CRUISE CONTROL NOW WORK ON THE VEHICLE. CHRYSLER REFUSES TO DO ANYTHING ABOUT IT.
NHTSA complaint #10658523 — an unverified report by a vehicle owner.
at 120,242 milesEdgewater, FL
ELECTRICAL SYSTEM
THERE WAS A RECALL ON THIS VEHICLE. I TOOK IT TO A LOCAL DEALER TO BE FIXED. HAD CLASSIC "NO AIRBAG, NO HORN, NO CRUISE" SYMPTOMS. DEALER REPLACED AIRBAG CLOCKSPRING, BUT DID NOT FIX THE PROBLEM OF "NO AIRBAG". THE DEALER'S STANCE IS "WE DON'T TROUBLESHOOT, WE ONLY REPLACED THE PART." THEY LET THE VEHICLE LEAVE THEIR SERVICE DEPARTMENT IN AN UNSAFE CONDITION WITHOUT NOTIFYING THE CUSTOMER OF AN ISSUE, WHICH WAS ONLY DISCOVERED AFTER THE VEHICLE WAS PICKED UP. DEALER REFUSES TO REPLACE CLOCKSPRING, AND INSISTS ON A DIAGNOSTIC FEE TO TROUBLESHOOT AN ISSUE THAT I HAVE ALREADY DIAGNOSED MYSELF. I ENDED UP HAVING TO OBTAIN A REPLACEMENT CLOCKSPRING ON MY OWN, AND FIT IT TO THE VEHICLE. THE AIRBAG, HORN, AND CRUISE CONTROL NOW WORK ON THE VEHICLE. CHRYSLER REFUSES TO DO ANYTHING ABOUT IT.
NHTSA complaint #10658523 — an unverified report by a vehicle owner.
at 286,000 milesPawleys Island, SC
ELECTRICAL SYSTEM
WHILE DRIVING ALONG AT APPROXIMATELY 65 MPH THE GAS GAUGE SUDDENLY WENT FROM 1/4 TO ZERO. IN ADDITION THE TACHOMETER WENT TO ZERO , THE TEMP GAUGE WENT TO THE OFF GAUGE AND THE SPEEDOMETER WENT TO 120 AND STAYED THERE. THE ABS LIGHT ALSO CAME ON AND STAYED THERE. THIS IS A MAJOR SAFETY DEFECT AND MY RESEARCH REVEALS THAT IT IS A KNOWN PROBLEM AND DUE TO POOR COLD SOLDER JOINTS ON THE INSTRUMENT CLUSTER CIRCUIT BOARD. MULTIPLE VEHICLE OWNERS HAVE REPORTED THIS PROBLEM AND MANY PEOPLE HAVE PAID FOR REPAIRS THAT THEY SHOULD NOT HAVE HAD TO PAY FOR BECAUSE OF A DEFECTIVE PRINTED CIRCUIT BOARD PROBLEM. IF THE PROBLEM HAS BEEN IN EXISTENCE SINCE PRODUCTION IT SEEMS REASONABLE THAT THE PROBLEM SHOULD BE FIXED AT NO COST TO THE VEHICLE OWNER. NOT KNOWING VEHICLE SPEED, FUEL LEVEL, ENGINE TEMP IS A MAJOR HAZARD AND AN ACCIDENT WAITING TO HAPPEN.
NHTSA complaint #10594771 — an unverified report by a vehicle owner.
at 190,000 milesVancouver, WA
AIR BAGS
TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #10544431 — an unverified report by a vehicle owner.
at 284,000 milesOklahoma City, OK
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THAT THERE WAS A LEAK FROM THE FUEL RAILS, CAUSING FUEL TO LEAK ONTO OUT OF THE VEHICLE AND ONTO THE GROUND. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM) AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 284,000.
NHTSA complaint #10445426 — an unverified report by a vehicle owner.
at 130,000 milesSandston, VA
STEERING
SERPENTINE BELT HAS JUMPED OFF TENSIONER 5 TIMES IN THE PAST 3 MONTHS, ALL UNDER WET CONDITIONS. REPLACED POWER STEERING PUMP, TENSIONER (2X), PULLEY, AND BELT.
NHTSA complaint #10437673 — an unverified report by a vehicle owner.
at 130,000 milesSandston, VA
ENGINE AND ENGINE COOLING
SERPENTINE BELT HAS JUMPED OFF TENSIONER 5 TIMES IN THE PAST 3 MONTHS, ALL UNDER WET CONDITIONS. REPLACED POWER STEERING PUMP, TENSIONER (2X), PULLEY, AND BELT.
NHTSA complaint #10437673 — an unverified report by a vehicle owner.
at 199,000 milesGladstone, ORFire
STEERING
TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. WHILE DRIVING 25 MPH, THE POWER STEERING BECAME INOPERATIVE AND SMOKE WAS COMING FROM UNDER THE HOOD AND UNDER THE VEHICLE. THE VEHICLE WAS TOWED BY THE COUNTY AND DEEMED AS DESTROYED. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 199,000.
NHTSA complaint #10428368 — an unverified report by a vehicle owner.
at 125,000 milesNewton, MA
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. WHILE DRIVING THE CONTACT STATED THAT A LOUD RATTLING NOISE WAS ON THE FRONT PASSENGER AND DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC, WHO DIAGNOSED THAT THE STRUT TOWER WAS COVERED WITH RUST. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 125,000. UPDATED 08/31/11 *BF UPDATED 12/105/11
NHTSA complaint #10411789 — an unverified report by a vehicle owner.
at 99,000 milesMontgomery, AL
AIR BAGS
AIR BAG LIGHT STAYS ON AND HAS SINCE FIRST PURCHASED, HORN HAS NOT WORKED FOR ABOUT 8 MONTHS, CRUISE CONTROL QUIT WORKING 3 MONTHS AGO. READING OTHER COMPLAINTS IT APPEARS THERE WAS A RECALL STATING THE PROBLEM IS WITH THE COLUMN CLOCK SPRING. IF I COULD RECEIVE A RECALL FOR THE MANUFACTURER TO JUST PROVIDE A REPLACEMENT COLUMN CLOCK SPRING MY NEPHEW WOULD PLACE IT ON THE VAN.
NHTSA complaint #10396427 — an unverified report by a vehicle owner.
at 99,000 milesMontgomery, AL
VEHICLE SPEED CONTROL
AIR BAG LIGHT STAYS ON AND HAS SINCE FIRST PURCHASED, HORN HAS NOT WORKED FOR ABOUT 8 MONTHS, CRUISE CONTROL QUIT WORKING 3 MONTHS AGO. READING OTHER COMPLAINTS IT APPEARS THERE WAS A RECALL STATING THE PROBLEM IS WITH THE COLUMN CLOCK SPRING. IF I COULD RECEIVE A RECALL FOR THE MANUFACTURER TO JUST PROVIDE A REPLACEMENT COLUMN CLOCK SPRING MY NEPHEW WOULD PLACE IT ON THE VAN.
NHTSA complaint #10396427 — an unverified report by a vehicle owner.
at 99,000 milesMontgomery, AL
UNKNOWN OR OTHER
AIR BAG LIGHT STAYS ON AND HAS SINCE FIRST PURCHASED, HORN HAS NOT WORKED FOR ABOUT 8 MONTHS, CRUISE CONTROL QUIT WORKING 3 MONTHS AGO. READING OTHER COMPLAINTS IT APPEARS THERE WAS A RECALL STATING THE PROBLEM IS WITH THE COLUMN CLOCK SPRING. IF I COULD RECEIVE A RECALL FOR THE MANUFACTURER TO JUST PROVIDE A REPLACEMENT COLUMN CLOCK SPRING MY NEPHEW WOULD PLACE IT ON THE VAN.
NHTSA complaint #10396427 — an unverified report by a vehicle owner.
at 230,000 milesVOB 1GO, DC
ENGINE AND ENGINE COOLING
VAN WAS BOUGHT PRIVATELY IN SUMMER OF 2008. DURING THE FIRST ROAD TRIP WITH THE VOYAGER, THE TRANSMISSION WENT AND WAS REPLACED WITH A REBUILD TRANSMISSION. IN SEPTEMBER OF THAT SAME YEAR, FUEL PUMP AND BATTERY HAD TO BE REPLACED. TWO MONTHS LATER, HEAD GASKET BLEW, WAS REPAIRED BUT DAMAGE TO ENGINE WAS UNKNOWN. IN WINTER OF 2008, REPEATED PROBLEMS WITH OIL & BRAKE FLUID LEAKING OUT FROM CALIPERS. BRAKES ALWAYS NEEDED SOME TYPE OF WORK: PADS, DRUMS, BEARINGS, CALIPERS. IN 2009, WATER PUMP HAD TO BE REPLACED, YET VAN STILL FELT HOTTER THEN WHAT IT READ. EXHAUST STARTED COMING THROUGH THE PASSENGER SIDE VENTS .IT WAS REPAIRED, BUT STARTED AGAIN. FOUND HOSES GETTING HOLES BURNT THROUGH, AND NEEDED TO BE REPAIRED. IN 2010, REPLACED HEADLIGHTS, BUT NIGHT TIME ILLUMINATION WAS STILL POOR, EVEN WITH HIGH BEAMS ON. BATTERY NEEDED TO BE JUMP STARTED MORE & MORE, AND AN EXCESSIVE AMOUNT OF BATTERY ACID HAD TO BE REMOVED FROM A TERMINAL. THE BATTERY ACTUALLY LOOKED LIKE IT HAD BEEN BURNT. MORE LEAKS FOUND CAUSED BY HOLES THROUGH HOSES. YET AGAIN, THE WATER PUMP HAD TO BE REPLACED IN JULY. THEN IN OCTOBER 2010, THINGS GOT VERY SCARY, THE SERPENTINE BELT FELL OFF FOR THE FIRST TIME WHILE DRIVING ABOUT 10KM, WHILE TURNING UP INTO THE DRIVEWAY. I COULDN'T COMPLETE THE TURN DUE TO THE LOSS OF POWER STEERING AND WAS ALMOST HIT HEAD ON BY ONCOMING TRAFFIC. THE BELT WAS PUT BACK ON. 2 DAYS LATER THE BELT FELL OFF AGAIN, & AGAIN. MECHANIC REPLACED BELT AND PARTS, DROVE AROUND LIKE CRAZY & THOUGHT PROBLEM WAS FIXED. 6 WEEKS AFTER, SERPENTINE BELT FALLS OFF AGAIN WHILE DRIVING AT NIGHT, DURING A SNOW STORM, ON A CANADIAN ROCKY MTN HIGHWAY, WITH FULL ELECTRICAL SHUT DOWN OF VAN, LIMITED CELL PHONE SERVICE, AND OUR 4 SMALL CHILDREN. THIS INCIDENT WAS EXTREMELY UNSAFE, DANGEROUS, SCARY, AND EXPENSIVE! 3 WEEKS LATER, HEAD GASKET BLOWS AGAIN, AND THE VAN IS DONE.
NHTSA complaint #10383538 — an unverified report by a vehicle owner.
at 230,000 milesVOB 1GO, DC
SERVICE BRAKES, HYDRAULIC
VAN WAS BOUGHT PRIVATELY IN SUMMER OF 2008. DURING THE FIRST ROAD TRIP WITH THE VOYAGER, THE TRANSMISSION WENT AND WAS REPLACED WITH A REBUILD TRANSMISSION. IN SEPTEMBER OF THAT SAME YEAR, FUEL PUMP AND BATTERY HAD TO BE REPLACED. TWO MONTHS LATER, HEAD GASKET BLEW, WAS REPAIRED BUT DAMAGE TO ENGINE WAS UNKNOWN. IN WINTER OF 2008, REPEATED PROBLEMS WITH OIL & BRAKE FLUID LEAKING OUT FROM CALIPERS. BRAKES ALWAYS NEEDED SOME TYPE OF WORK: PADS, DRUMS, BEARINGS, CALIPERS. IN 2009, WATER PUMP HAD TO BE REPLACED, YET VAN STILL FELT HOTTER THEN WHAT IT READ. EXHAUST STARTED COMING THROUGH THE PASSENGER SIDE VENTS .IT WAS REPAIRED, BUT STARTED AGAIN. FOUND HOSES GETTING HOLES BURNT THROUGH, AND NEEDED TO BE REPAIRED. IN 2010, REPLACED HEADLIGHTS, BUT NIGHT TIME ILLUMINATION WAS STILL POOR, EVEN WITH HIGH BEAMS ON. BATTERY NEEDED TO BE JUMP STARTED MORE & MORE, AND AN EXCESSIVE AMOUNT OF BATTERY ACID HAD TO BE REMOVED FROM A TERMINAL. THE BATTERY ACTUALLY LOOKED LIKE IT HAD BEEN BURNT. MORE LEAKS FOUND CAUSED BY HOLES THROUGH HOSES. YET AGAIN, THE WATER PUMP HAD TO BE REPLACED IN JULY. THEN IN OCTOBER 2010, THINGS GOT VERY SCARY, THE SERPENTINE BELT FELL OFF FOR THE FIRST TIME WHILE DRIVING ABOUT 10KM, WHILE TURNING UP INTO THE DRIVEWAY. I COULDN'T COMPLETE THE TURN DUE TO THE LOSS OF POWER STEERING AND WAS ALMOST HIT HEAD ON BY ONCOMING TRAFFIC. THE BELT WAS PUT BACK ON. 2 DAYS LATER THE BELT FELL OFF AGAIN, & AGAIN. MECHANIC REPLACED BELT AND PARTS, DROVE AROUND LIKE CRAZY & THOUGHT PROBLEM WAS FIXED. 6 WEEKS AFTER, SERPENTINE BELT FALLS OFF AGAIN WHILE DRIVING AT NIGHT, DURING A SNOW STORM, ON A CANADIAN ROCKY MTN HIGHWAY, WITH FULL ELECTRICAL SHUT DOWN OF VAN, LIMITED CELL PHONE SERVICE, AND OUR 4 SMALL CHILDREN. THIS INCIDENT WAS EXTREMELY UNSAFE, DANGEROUS, SCARY, AND EXPENSIVE! 3 WEEKS LATER, HEAD GASKET BLOWS AGAIN, AND THE VAN IS DONE.
NHTSA complaint #10383538 — an unverified report by a vehicle owner.
at 230,000 milesVOB 1GO, DC
ELECTRONIC STABILITY CONTROL (ESC)
VAN WAS BOUGHT PRIVATELY IN SUMMER OF 2008. DURING THE FIRST ROAD TRIP WITH THE VOYAGER, THE TRANSMISSION WENT AND WAS REPLACED WITH A REBUILD TRANSMISSION. IN SEPTEMBER OF THAT SAME YEAR, FUEL PUMP AND BATTERY HAD TO BE REPLACED. TWO MONTHS LATER, HEAD GASKET BLEW, WAS REPAIRED BUT DAMAGE TO ENGINE WAS UNKNOWN. IN WINTER OF 2008, REPEATED PROBLEMS WITH OIL & BRAKE FLUID LEAKING OUT FROM CALIPERS. BRAKES ALWAYS NEEDED SOME TYPE OF WORK: PADS, DRUMS, BEARINGS, CALIPERS. IN 2009, WATER PUMP HAD TO BE REPLACED, YET VAN STILL FELT HOTTER THEN WHAT IT READ. EXHAUST STARTED COMING THROUGH THE PASSENGER SIDE VENTS .IT WAS REPAIRED, BUT STARTED AGAIN. FOUND HOSES GETTING HOLES BURNT THROUGH, AND NEEDED TO BE REPAIRED. IN 2010, REPLACED HEADLIGHTS, BUT NIGHT TIME ILLUMINATION WAS STILL POOR, EVEN WITH HIGH BEAMS ON. BATTERY NEEDED TO BE JUMP STARTED MORE & MORE, AND AN EXCESSIVE AMOUNT OF BATTERY ACID HAD TO BE REMOVED FROM A TERMINAL. THE BATTERY ACTUALLY LOOKED LIKE IT HAD BEEN BURNT. MORE LEAKS FOUND CAUSED BY HOLES THROUGH HOSES. YET AGAIN, THE WATER PUMP HAD TO BE REPLACED IN JULY. THEN IN OCTOBER 2010, THINGS GOT VERY SCARY, THE SERPENTINE BELT FELL OFF FOR THE FIRST TIME WHILE DRIVING ABOUT 10KM, WHILE TURNING UP INTO THE DRIVEWAY. I COULDN'T COMPLETE THE TURN DUE TO THE LOSS OF POWER STEERING AND WAS ALMOST HIT HEAD ON BY ONCOMING TRAFFIC. THE BELT WAS PUT BACK ON. 2 DAYS LATER THE BELT FELL OFF AGAIN, & AGAIN. MECHANIC REPLACED BELT AND PARTS, DROVE AROUND LIKE CRAZY & THOUGHT PROBLEM WAS FIXED. 6 WEEKS AFTER, SERPENTINE BELT FALLS OFF AGAIN WHILE DRIVING AT NIGHT, DURING A SNOW STORM, ON A CANADIAN ROCKY MTN HIGHWAY, WITH FULL ELECTRICAL SHUT DOWN OF VAN, LIMITED CELL PHONE SERVICE, AND OUR 4 SMALL CHILDREN. THIS INCIDENT WAS EXTREMELY UNSAFE, DANGEROUS, SCARY, AND EXPENSIVE! 3 WEEKS LATER, HEAD GASKET BLOWS AGAIN, AND THE VAN IS DONE.
NHTSA complaint #10383538 — an unverified report by a vehicle owner.
at 152,521 milesPrairie Village, KS
STEERING
SERPENTINE BELT ON 1999 PLYMOUTH GRAND VOYAGER 3.8L HAS "JUMPED" OFF 4 TIMES IN THE LAST YEAR. USUALLY HAPPENS UNDER WET CONDITIONS. CAR HAS HAD TO BE TOWED MULTIPLE TIMES. REPAIRS ATTEMPTED INCLUDE REPLACING TENSIONER, BELT AND SIMPLE REASSEMBLING.
NHTSA complaint #10367881 — an unverified report by a vehicle owner.