RAM 3500 suspension problems

SUSPENSION

See attached document for complaint.

NHTSA complaint #11758278 — an unverified report by a vehicle owner.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

See attached document for complaint.

NHTSA complaint #11758278 — an unverified report by a vehicle owner.

SUSPENSION:FRONT:SHOCK ABSORBER

See attached document for complaint.

NHTSA complaint #11758278 — an unverified report by a vehicle owner.

SUSPENSION

Pursuant to a manufacturer-issued safety recall (V06) on a steering assembly component, the manufacturer's remedy permanently damaged an otherwise functioning, adjustable steering component and created a financial barrier to basic vehicle maintenance. The component, post remedy, now would have to be replaced in order to allow adjustment to put the vehicle steering system into correct alignment. Driving a vehicle without proper front end alignment can cause premature tire wear contributing to tire failure and/or pulling to the right or left contributing to a possible accident condition. The manufacturer is refusing to pay for the replacement parts/repairs that, but for the recall remedy, would be necessary.

NHTSA complaint #11757644 — an unverified report by a vehicle owner.

SUSPENSION

The truck is in for its second front end alignment. I bought it brand new in October 2024 and it has about 43000 miles on it. I'm concerned for my family's safety. If it is going out of alignment this often, I don't feel safe driving it. The dealership has no explanation of why its going out so fast. I know I'm not the only one having this problem. There are thousands of people saying they are having the same issues. It was out of alignment from the factory. Pretty much all of them are. Something needs to be done about this. I put today's date but the first time I took it in was less than a year and 20000 miles ago.

NHTSA complaint #11751648 — an unverified report by a vehicle owner.

SUSPENSION

Front axle disconnect failed at only 15,136 miles

NHTSA complaint #11743238 — an unverified report by a vehicle owner.

SUSPENSION

when towing the rear end bounce you in on coming lanes! I saw oil on shock took to dealer they fought me on replacing it then they said they will replace 1 and want to send me down the road 1/2 fixed ! No dealer will replace 1 always in pairs because it will cause un even braking and safety issues ! This was at Auburn jeep [XXX] ! If they do this type of work jeperdizing peoples safety they should have there licence pulled INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736532 — an unverified report by a vehicle owner.

SUSPENSION

There was a recall forced by the NTSB for a condition where the track bar adjustment nut would come loose and the truck would lose steering. The recall on the track bar was rectified by the dealer by welding the nut on the track bar. Now that the nut has been welded a proper alignment can not be preformed. There is no longer adjustment available due to the welded nut. The only way to properly fix this is to replace the track bar. I have had many communications with ram (stellantis) and they refuse to remedy this as they tell me they have complied with the NTSB’s resolution.

NHTSA complaint #11718592 — an unverified report by a vehicle owner.

SUSPENSION

Both front ball joints wore out at 20,000 miles The 3rd break light leaks into the cab at 26,000 miles & won't be warrantied even though there's an active recall for our same truck, same part just different model

NHTSA complaint #11708936 — an unverified report by a vehicle owner.

SUSPENSION

V06 Recall was attempted, but welding could not be done correctly - was told that was the "best they could do" truck continued to steer poorly (constantly have to hold the steering wheel to one side or the truck will veer out of the lane) bc steer ahead wrong, and to wear outer edge of the tires to an unsafe level in less than half the normal mileage. Now Dodge dealership/Stellantis claims the drag link assembly was permanently damaged by their prior recall work, and that truck cannot be aligned or driven safely but also won't fix it. They have been telling me they will action the case "today" or "one businesses day" since 27 Aug. I found out that the alignment and steering problem I had been spending money to fix since 2019 was a result of their poor recall repair and trying to get a response from Dodge Stellantis since AUG 06, and I have been without the use of the truck and unable to care for my horses since then. I have spent more than 14 hours directly on the phone with them without any action - my truck remains essentially impounded at the dealership. Est 20k miles at initial recall V06 failed repair attempt but their records should say. Current document is currently dealership that admitted the initial recall repair attempt damaged the draglink assembly beyond any hope of salvage/alignment.

NHTSA complaint #11686087 — an unverified report by a vehicle owner.

SUSPENSION

Steering and/or front suspension developed into what is called a death wobble at 70mph. The steering wheel had so much hard wobble that it became almost uncontrollable to hold onto it, and keep the vehicle moving straight which put the vehicle onto the shoulder and into a shallow ditch. Has the problem been reproduced or confirmed by a dealer or independent service center? No, but when it happened previously, I had it looked at, and supposedly repaired. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, there was no damage to the vehicle, but I am taking it back to the shop where the repair was supposedly made. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, it came on suddenly.

NHTSA complaint #11684025 — an unverified report by a vehicle owner.

SUSPENSION

Ton of warning lights can on like abs, traction control and some other sensors. When put in Drive the D flashed and try k would not move. Put back in park would not recognize it was in park and would not shut off. The only way to shut off the truck with disconnect both batteries and pull the fuse for the fuel pump.

NHTSA complaint #11683024 — an unverified report by a vehicle owner.

SUSPENSION

We were traveling on a highway doing 70mph and the whole truck started to shake really badly. My husband could not steer the vehicle safely, nor could he brake without losing control. He had to slow down until the shaking stopped. When we got back on the road, the vehicle did the same thing three times. This is known issue with Dodge, yet they don't have a fix for it. They call it the "death rattle"

NHTSA complaint #11662921 — an unverified report by a vehicle owner.

SUSPENSION

Break controller/traction control/cruise control all are not working an being a RV owner WE tow a 2014 Redwood 42 foot 5th wheel, 16000 max weight (our scaled is 14640 pounds). We do not feel that it is safe to tow our RV with the recall that affects towing. This is the 3rd recall/repair on this truck. Please advise us on the towing recommendation/safety on using our truck to tow our RV.

NHTSA complaint #11647242 — an unverified report by a vehicle owner.

SUSPENSION

The contact owns a 2013 Ram 3500. The contact stated while driving 65-68 MPH over a bumpy road surface, the steering wheel and the front end of the vehicle shuddered significantly. The contact decelerated, exited the freeway, and pulled over to the shoulder of the road. The contact was able to continue driving. The vehicle was taken to the dealer, where the contact was informed that the vehicle had experienced the death wobble. The dealer diagnosed the vehicle and determined that the upper ball joints and control arms needed to be replaced. The dealer replaced the upper control arms. The vehicle was then taken to an independent mechanic, where the upper ball joints were replaced. The contact stated that the failure recurred several times while driving. The contact stated that the upper and lower ball joints, the control arms, the bushings, and other unknown parts were replaced several times; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11635590 — an unverified report by a vehicle owner.

SUSPENSION

Front driver side. The chassis weld is broken. It’s a weld that holds the coil spring bucket. I also notice bad welds on the frame.

NHTSA complaint #11624849 — an unverified report by a vehicle owner.

SUSPENSION

What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle was manufactured from the factory with defective frame/left upper coil spring mount causing the coil spring to move off it's locking perch making the coil spring unsecured to the vehicle frame. Yes, the vehicle available for inspection. How was your safety or the safety of others put at risk? The defective coil spring mount allows the unsecured coil spring to move during travel with the potential of becoming dislodged from the vehicle which would cause complete suspension failure and the potential of loss of control of vehicle. This is especially true when towing. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the issue has been confirmed by the dealership and area engineer of Ram/Stellantis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes, this have been inspected and confirmed by the dealership, area rep and area engineer of Ram/Stellantis. (See attached work orders) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - There were no warning lamps or messages, the very first symptom was just a squeaky spring type noise when driven off the lot after purchasing. That squeak intermittently continued until the squeak became a clunk and a metal on metal type noise and the vehicle didn't feel like it had equal suspension from left to right side of the vehicle. The dealership and area engineer for Ram/Stellantis stated the vehicle has a defective frame/coil mount, vehicle should not be driven on the highway, the vehicle should be repurchased by automaker and parted out/destroyed. This case has been going on for seven months, Ram/Stellantis has been stalling and unwilling thus far to repurchase the vehicle and take ownership of the defective manufactured vehicle.

NHTSA complaint #11621660 — an unverified report by a vehicle owner.

SUSPENSION

Air suspension repair on the compressor, issue impacting the stability while towing

NHTSA complaint #11618577 — an unverified report by a vehicle owner.

SUSPENSION

The contact owns a 2022 Ram 3500. The contact stated that the vehicle experienced the death wobble while driving. There were no warning lights illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The vehicle was not repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,000.

NHTSA complaint #11617318 — an unverified report by a vehicle owner.

SUSPENSION

death wobble incident in my Ram 3500. Incident occurred while pulling a 35' foot Living Quarters horse trailer weighing over 26,000 pounds on the interstate. Have major vibration, shaking, and thumping sound in truck which gets worse the faster I accelerate. Chrysler needs to issue a recall on this issue get it resolved. See that this has already been report to NHTSA. February 24, 2024 NHTSA ID NUMBER: 11573822 Components: STEERING, SUSPENSION

NHTSA complaint #11590290 — an unverified report by a vehicle owner.