Owners have filed 56 complaints
about the 2017 Tesla Model 3 with NHTSA between 2021 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 10 of 10 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 4
Against the median year of the Tesla Model 3. 50 means typical for this
model; 100 means roughly double.
Severity — 37
7.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2021peak 8Jul 2026
NHTSA investigations into the 2017 Tesla Model 3
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
5
investigations are
still open.
EA26002Opened 18 Mar 2026Still openELECTRICAL SYSTEM:ADAS
FSD Collisions in Reduced Roadway Visibility Conditions
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time to respond. ODI will evaluate the performance of FSD in degraded roadway conditions and the updates or modifications by Tesla to the degradation detection system, including the timing, purpose, and ca...
PE25012Opened 7 Oct 2025Still openELECTRICAL SYSTEM:ADAS
Traffic safety violations while Full Self Driving ("FSD") is engaged
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation system requiring a fully attentive driver who is engaged in the driving task at all times. Level 2 partial automation systems are designed to support and assist the driver in performing certain aspects...
AQ25002Opened 20 Aug 2025Still openELECTRICAL SYSTEM:ADAS
Compliance with Standing General Order 2021-01 Reporting Requirements
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to be submitted within one or five days of Tesla receiving notice of the crash. When the reports were submitted, Tesla submitted them in one of two ways. Many of the reports were submitted as part of a si...
The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simultaneous engagement of Tesla’s Traffic-Aware Cruise Control (TACC) and Autosteer. In describing the safety defect, Tesla’s Defect Information Report (DIR) explained that “the prominence and scope of the...
DP23002Opened 29 Jun 2023Still openVEHICLE SPEED CONTROL
Sudden Unintended Acceleration
The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petition and related materials can be reviewed at NHTSA.gov under the following ODI number: 11528471.
PE24033Opened 6 Jan 2025Closed 3 Apr 2026ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Actually Smart Summon sessions resulting in low-speed impacts.
On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private property. ODI analyzed complaint data provided by Tesla as well as complaints submitted to ODI from consumers to identify Summon incidents resulting in crashes. ODI's analysis indicates that almost all Sum...
PE24031Opened 17 Oct 2024Closed 18 Mar 2026ELECTRICAL SYSTEM:ADAS
FSD Collisions in Reduced Roadway Visibility Conditions
On October 17, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility conditions that are similar in nature to the four SGO-reported crashes identified in the opening document, and if so, the contributing circumstances for each of those crashes; and any updates or modificatio...
DP23001Opened 7 Apr 2023Closed 18 Mar 2026UNKNOWN OR OTHER
Defect Petition Interlock Request
On March 21, 2023, the Office of Defects Investigation (ODI) received a petition requesting a “recall of all Tesla cars” produced from 2013 to the date on which the petition was filed due to what Petitioner considers to be the increased likelihood of pedal misapplication. Attached to the Petition is a paper authored by Petitioner. According to Petitioner, the differences in the operator controls between the subject Tesla vehicles and internal combustion engine powered vehicles promote driver pedal misapplication, leading to sudden unintended acceleration (SUA) incidents. To fix this alleged de...
Recalls on the 2017 Tesla Model 3
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V507000
EXTERIOR LIGHTING:HEADLIGHTS
Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.
26V283000
BACK OVER PREVENTION:SOFTWARE
Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.
24V935000
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Risk: Driving with improperly inflated tires increases the risk of a crash.
24V376000
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
24V051000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Risk: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Risk: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
23V085000
STEERING:AUTOMATED/ADAPTIVE STEERING
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Risk: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
22V798000
SEAT BELTS:REAR/OTHER:ANCHORAGE
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Risk: An incorrectly reassembled seat belt anchor can impair the performance of the seat belt during a crash, increasing the risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2023657192,769 units in Canada
Accessories
Issue: On vehicles equipped with the Autosteer advanced driver-assistance feature, when using the feature, the vehicle may not provide strong enough warnings or monitor the driver closely enough to prevent misuse of the feature. Safety Risk: A driver that doesn't pay close attention while using the Autosteer feature or who doesn't react quickly when Autosteer is canceled could have an increased risk of a crash. Corrective Actions: Tesla will notify owners by email and supply an over-the-air software update to improve driver monitoring and alerts while using the Autosteer feature. Tesla advises that you must always pay attention and be ready to take control of the vehicle at any time while using the Autosteer advanced driver-assistance feature.
Reports where the owner recorded a crash, a fire, an injury or a death.
Union City, CA1 injured
SEATS
Tesla vehicles have driver profiles to adjust seats automatically when a driver taps the brake pedal after entering the vehicle. A recent software update 2021.44.25.2 took away any on-screen indication of what profile the car is trying to set the seats to. There is no longer an on-screen STOP button, nor does a menu pop up giving a driver a chance to select a different profile. The result is that a driver has no expectation that seats might continue to move past the expected point, and since there's no longer an on-screen STOP button, nor way of getting to it without drilling through menus, a driver's legs could get crushed before the driver realizes that there's a problem. Since a driver expects to see the information on the screen, as was described in the owner's manual when the driver purchased the car, the driver will be focused on that area and could be crushed before realizing how to stop the seats.
NHTSA complaint #11445122 — an unverified report by a vehicle owner.
Millbrae, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.
NHTSA complaint #11421345 — an unverified report by a vehicle owner.
Millbrae, CACrash
LANE DEPARTURE: ASSIST
The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.
NHTSA complaint #11421345 — an unverified report by a vehicle owner.
The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.
NHTSA complaint #11421345 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Chandler, AZ
AIR BAGS
Seats Front passenger safety restraint system issue/ Service is required/Service is required
NHTSA complaint #11750174 — an unverified report by a vehicle owner.
Saratoga, CA
SEATS
My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involving the passenger airbag, Occupant Classification System (OCS), occupancy sensor components, and additional seat harness components at significant customer expense. Despite multiple repair attempts and approximately $2,100 in repair costs, the same safety restraint warning still exists today. Because this issue involves the Supplemental Restraint System (SRS), airbags, seatbelt pretensioners, and occupant classification systems, I am concerned the passenger restraint system may not function properly during a collision.
NHTSA complaint #11739975 — an unverified report by a vehicle owner.
Saratoga, CA
SEAT BELTS
My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involving the passenger airbag, Occupant Classification System (OCS), occupancy sensor components, and additional seat harness components at significant customer expense. Despite multiple repair attempts and approximately $2,100 in repair costs, the same safety restraint warning still exists today. Because this issue involves the Supplemental Restraint System (SRS), airbags, seatbelt pretensioners, and occupant classification systems, I am concerned the passenger restraint system may not function properly during a collision.
NHTSA complaint #11739975 — an unverified report by a vehicle owner.
Saratoga, CA
AIR BAGS
My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involving the passenger airbag, Occupant Classification System (OCS), occupancy sensor components, and additional seat harness components at significant customer expense. Despite multiple repair attempts and approximately $2,100 in repair costs, the same safety restraint warning still exists today. Because this issue involves the Supplemental Restraint System (SRS), airbags, seatbelt pretensioners, and occupant classification systems, I am concerned the passenger restraint system may not function properly during a collision.
NHTSA complaint #11739975 — an unverified report by a vehicle owner.
Sunnyvale, CA
VEHICLE SPEED CONTROL
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with federal and state motor vehicle safety standards during this period. I have made multiple documented attempts to resolve this issue through Tesla's customer support channels over the course of these two years. Despite these efforts, the issue remains unresolved. Tesla has now informed me that resolving the defect will require a paid service visit — despite the fact that the failure originates within Tesla's own software update infrastructure, not from any action or negligence on my part. I am requesting that NHTSA investigate this matter on the following grounds: 1. The software defect disables legally required vehicle safety functions, including the speedometer, turn signals, hazard lights, and more. 2. The defect has persisted for over two years despite repeated good-faith efforts by the vehicle owner to resolve it through the manufacturer. 3. Tesla's OTA update system is manufacturer-controlled infrastructure. A failure within that system constitutes a manufacturer defect, not a maintenance issue. 4. Tesla is requiring payment from the consumer to correct a defect in their own systems. I believe this issue may not be isolated to my vehicle and could affect other Tesla owners experiencing similar OTA update failures. I respectfully request that NHTSA investigate whether a broader safety defect exists and whether a recall or corrective action is warranted.
NHTSA complaint #11726794 — an unverified report by a vehicle owner.
Sunnyvale, CA
UNKNOWN OR OTHER
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with federal and state motor vehicle safety standards during this period. I have made multiple documented attempts to resolve this issue through Tesla's customer support channels over the course of these two years. Despite these efforts, the issue remains unresolved. Tesla has now informed me that resolving the defect will require a paid service visit — despite the fact that the failure originates within Tesla's own software update infrastructure, not from any action or negligence on my part. I am requesting that NHTSA investigate this matter on the following grounds: 1. The software defect disables legally required vehicle safety functions, including the speedometer, turn signals, hazard lights, and more. 2. The defect has persisted for over two years despite repeated good-faith efforts by the vehicle owner to resolve it through the manufacturer. 3. Tesla's OTA update system is manufacturer-controlled infrastructure. A failure within that system constitutes a manufacturer defect, not a maintenance issue. 4. Tesla is requiring payment from the consumer to correct a defect in their own systems. I believe this issue may not be isolated to my vehicle and could affect other Tesla owners experiencing similar OTA update failures. I respectfully request that NHTSA investigate whether a broader safety defect exists and whether a recall or corrective action is warranted.
NHTSA complaint #11726794 — an unverified report by a vehicle owner.
Sunnyvale, CA
VISIBILITY/WIPER
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with federal and state motor vehicle safety standards during this period. I have made multiple documented attempts to resolve this issue through Tesla's customer support channels over the course of these two years. Despite these efforts, the issue remains unresolved. Tesla has now informed me that resolving the defect will require a paid service visit — despite the fact that the failure originates within Tesla's own software update infrastructure, not from any action or negligence on my part. I am requesting that NHTSA investigate this matter on the following grounds: 1. The software defect disables legally required vehicle safety functions, including the speedometer, turn signals, hazard lights, and more. 2. The defect has persisted for over two years despite repeated good-faith efforts by the vehicle owner to resolve it through the manufacturer. 3. Tesla's OTA update system is manufacturer-controlled infrastructure. A failure within that system constitutes a manufacturer defect, not a maintenance issue. 4. Tesla is requiring payment from the consumer to correct a defect in their own systems. I believe this issue may not be isolated to my vehicle and could affect other Tesla owners experiencing similar OTA update failures. I respectfully request that NHTSA investigate whether a broader safety defect exists and whether a recall or corrective action is warranted.
NHTSA complaint #11726794 — an unverified report by a vehicle owner.
Athens, GA
SEAT BELTS
I received an error about the occupant classification system and a safety restraint fault. These are due to known manufacturing defects. Addressing these concerns was expensive and also required a replacement of the front passenger airbag.
NHTSA complaint #11705330 — an unverified report by a vehicle owner.
Athens, GA
AIR BAGS
I received an error about the occupant classification system and a safety restraint fault. These are due to known manufacturing defects. Addressing these concerns was expensive and also required a replacement of the front passenger airbag.
NHTSA complaint #11705330 — an unverified report by a vehicle owner.
Melilla/España, CA
ELECTRICAL SYSTEM
En primer lugar decir que el VIN utilizado es completamente aleatorio. Esta notificación está dirigida para todos los fabricantes de vehículos eléctricos y fabricantes de baterías. Actualmente los diferentes medios de comunicación y redes sociales no paran de reportar incendios en las baterías de los vehículos eléctricos, con el peligro que esto representa para personas y bienes colindantes. Estos incendios están producidos en gran medida por la deformación que sufren las baterías a lo largo de su vida útil, con las cargas y descargas de las baterías, estas empiezan a hincharse, deformarse hasta que llega a un punto donde las celdas que componen la batería entran en cortocircuito produciendo los incendios ya mencionados. Existe un sistema ya patentado para controlar la deformación de las celdas que componen una batería, una vez que el sistema detecta el hinchado o deformación en las celdas que componen una batería, este puede detener la carga, carga por regeneración y impedir el siguiente arranque del vehículo poniéndolo en modo seguro. Adjunto presentación del sistema mencionado en el siguiente enlace: [XXX] Saludos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11657066 — an unverified report by a vehicle owner.
Melilla/España, CA
FUEL/PROPULSION SYSTEM
En primer lugar decir que el VIN utilizado es completamente aleatorio. Esta notificación está dirigida para todos los fabricantes de vehículos eléctricos y fabricantes de baterías. Actualmente los diferentes medios de comunicación y redes sociales no paran de reportar incendios en las baterías de los vehículos eléctricos, con el peligro que esto representa para personas y bienes colindantes. Estos incendios están producidos en gran medida por la deformación que sufren las baterías a lo largo de su vida útil, con las cargas y descargas de las baterías, estas empiezan a hincharse, deformarse hasta que llega a un punto donde las celdas que componen la batería entran en cortocircuito produciendo los incendios ya mencionados. Existe un sistema ya patentado para controlar la deformación de las celdas que componen una batería, una vez que el sistema detecta el hinchado o deformación en las celdas que componen una batería, este puede detener la carga, carga por regeneración y impedir el siguiente arranque del vehículo poniéndolo en modo seguro. Adjunto presentación del sistema mencionado en el siguiente enlace: [XXX] Saludos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11657066 — an unverified report by a vehicle owner.
Riverside, CA
SEATS
Hello. I am following up with the previous safety report I submitted for my vehicle. I just received an updated repair estimate citing the parts that will need replaced (pdf attached). I also confirmed with the service advisor that the functionality of the safety restraint system may be impacted by this issue, however, Tesla still wants to charge drivers $1,300 for this repair.
NHTSA complaint #11653653 — an unverified report by a vehicle owner.
Riverside, CA
SEAT BELTS
Hello. I am following up with the previous safety report I submitted for my vehicle. I just received an updated repair estimate citing the parts that will need replaced (pdf attached). I also confirmed with the service advisor that the functionality of the safety restraint system may be impacted by this issue, however, Tesla still wants to charge drivers $1,300 for this repair.
NHTSA complaint #11653653 — an unverified report by a vehicle owner.
Riverside, CA
AIR BAGS
Hello. I am following up with the previous safety report I submitted for my vehicle. I just received an updated repair estimate citing the parts that will need replaced (pdf attached). I also confirmed with the service advisor that the functionality of the safety restraint system may be impacted by this issue, however, Tesla still wants to charge drivers $1,300 for this repair.
NHTSA complaint #11653653 — an unverified report by a vehicle owner.
Riverside, CA
SEATS
There is a warning on my car saying “front passenger safety restraint system fault”. The Tesla service center says the fix requires an air bag replacement and to replace the seat sensor. Does this not impact the safety of the passenger? This is the second model 3 I’ve owned that continuously has this fault. I feel like this model should be recalled since it is such a widespread issue. I dealt with this warning light for 2-3 years because Tesla wants to charge >$1,000 for the replacement of these parts. I’m definitely not the only one. There are plenty of complaints online and most people never get it fixed if the vehicle is out of warranty. On the other hand, some people try to fix the problem themselves which could create a worse problem for the safety restraints system.
NHTSA complaint #11653334 — an unverified report by a vehicle owner.
Riverside, CA
SEAT BELTS
There is a warning on my car saying “front passenger safety restraint system fault”. The Tesla service center says the fix requires an air bag replacement and to replace the seat sensor. Does this not impact the safety of the passenger? This is the second model 3 I’ve owned that continuously has this fault. I feel like this model should be recalled since it is such a widespread issue. I dealt with this warning light for 2-3 years because Tesla wants to charge >$1,000 for the replacement of these parts. I’m definitely not the only one. There are plenty of complaints online and most people never get it fixed if the vehicle is out of warranty. On the other hand, some people try to fix the problem themselves which could create a worse problem for the safety restraints system.
NHTSA complaint #11653334 — an unverified report by a vehicle owner.
Riverside, CA
AIR BAGS
There is a warning on my car saying “front passenger safety restraint system fault”. The Tesla service center says the fix requires an air bag replacement and to replace the seat sensor. Does this not impact the safety of the passenger? This is the second model 3 I’ve owned that continuously has this fault. I feel like this model should be recalled since it is such a widespread issue. I dealt with this warning light for 2-3 years because Tesla wants to charge >$1,000 for the replacement of these parts. I’m definitely not the only one. There are plenty of complaints online and most people never get it fixed if the vehicle is out of warranty. On the other hand, some people try to fix the problem themselves which could create a worse problem for the safety restraints system.
NHTSA complaint #11653334 — an unverified report by a vehicle owner.
Sun City, AZ
UNKNOWN OR OTHER
I purchased a new 2017 Tesla model 3 in late 2017, drove it 135k miles and suddenly had issues with the battery cooling fan staying on all the time and the interior cooling not working. The Tesla service center found the condenser completely blocked with road debris. This was possible because of a design flaw in the condenser being horizontal and receiving unfiltered air directly scooped from the vent below the grill of the car. This design flaw is present in all model 3 and model Y as I can see but, the amount of debris scooped depends on many factors such as mileage, geography, highway vs local, etc. The result was damage costing $4k to repair and no way of preventing the design flaw from causing another failure in the future.
NHTSA complaint #11636493 — an unverified report by a vehicle owner.
Sunnyvale, CA
SEATS
My car has been having this issue since it was purchased in 2018. An alert appears on the screen which says, "Front Passenger Safety Restraint System Fault/Service is Required." I had the car serviced four times by Tesla under warranty. It has now appeared a fifth time and Tesla says the airbags need to be replaced for over $1,600. The prior repairs included replacing wiring harnesses and occupancy sensor.
NHTSA complaint #11608226 — an unverified report by a vehicle owner.
Sunnyvale, CA
SEAT BELTS
My car has been having this issue since it was purchased in 2018. An alert appears on the screen which says, "Front Passenger Safety Restraint System Fault/Service is Required." I had the car serviced four times by Tesla under warranty. It has now appeared a fifth time and Tesla says the airbags need to be replaced for over $1,600. The prior repairs included replacing wiring harnesses and occupancy sensor.
NHTSA complaint #11608226 — an unverified report by a vehicle owner.
Sunnyvale, CA
AIR BAGS
My car has been having this issue since it was purchased in 2018. An alert appears on the screen which says, "Front Passenger Safety Restraint System Fault/Service is Required." I had the car serviced four times by Tesla under warranty. It has now appeared a fifth time and Tesla says the airbags need to be replaced for over $1,600. The prior repairs included replacing wiring harnesses and occupancy sensor.
NHTSA complaint #11608226 — an unverified report by a vehicle owner.
Los Angeles, CA
STEERING
I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one more time to hard reset. Again nothing! Luckily there was no traffic but I had to make 9 ninety degree turns to get there. I got home - taking 4 tries to maneuver the car into my driveway and garage. I left the car in the garage. Tesla service was closed for the weekend so I arranged for a tow on Monday. The next (Sunday) morning I did another reset and this time the steering assist worked, and I have to assume the lane departure avoidance was working as well because I only drove around the block and put it back in the garage. I understand other models of Tesla have been recalled for this very issue and I'm wondering why the Model 3 was not recalled as well since the software is the same is it not? I don't know if there was something wrong with the Supercharger that created the problem.
NHTSA complaint #11559386 — an unverified report by a vehicle owner.
Los Angeles, CA
UNKNOWN OR OTHER
I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one more time to hard reset. Again nothing! Luckily there was no traffic but I had to make 9 ninety degree turns to get there. I got home - taking 4 tries to maneuver the car into my driveway and garage. I left the car in the garage. Tesla service was closed for the weekend so I arranged for a tow on Monday. The next (Sunday) morning I did another reset and this time the steering assist worked, and I have to assume the lane departure avoidance was working as well because I only drove around the block and put it back in the garage. I understand other models of Tesla have been recalled for this very issue and I'm wondering why the Model 3 was not recalled as well since the software is the same is it not? I don't know if there was something wrong with the Supercharger that created the problem.
NHTSA complaint #11559386 — an unverified report by a vehicle owner.
Los Angeles, CA
LANE DEPARTURE: WARNING
I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one more time to hard reset. Again nothing! Luckily there was no traffic but I had to make 9 ninety degree turns to get there. I got home - taking 4 tries to maneuver the car into my driveway and garage. I left the car in the garage. Tesla service was closed for the weekend so I arranged for a tow on Monday. The next (Sunday) morning I did another reset and this time the steering assist worked, and I have to assume the lane departure avoidance was working as well because I only drove around the block and put it back in the garage. I understand other models of Tesla have been recalled for this very issue and I'm wondering why the Model 3 was not recalled as well since the software is the same is it not? I don't know if there was something wrong with the Supercharger that created the problem.
NHTSA complaint #11559386 — an unverified report by a vehicle owner.
Daly City, CA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Within a week of posting a complaint here about phantom braking while in autopilot, my autopilot was disabled. Does the NHTSA share VIN numbers with the manufacturer? Because that sure felt like retaliation by Tesla
NHTSA complaint #11540903 — an unverified report by a vehicle owner.