FaultScore

FaultScore report

2021 Toyota RAV4 problems

Owners have filed 519 complaints about the 2021 Toyota RAV4 with NHTSA between 2020 and 2026. The largest single group is the airbags. Across this model's run it ranks 1 of 30 worst.

F

FaultScore 82/100

Higher is worse. Measured against the other years of the Toyota RAV4.

How this is worked out

The numbers

519

Complaints

70

Crashes reported

16

Fires reported

41

Injuries reported

15,900 mi

Median mileage at failure

Half of reported failures happened before this

67%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 64 vs 50 Severity 100 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 64
Against the median year of the Toyota RAV4. 50 means typical for this model; 100 means roughly double.
Severity — 100
24.5% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
67% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2021 compares with every other Toyota RAV4

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2021 Toyota RAV4

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Airbags 125 24.1%

28 crashes, 1 fires · median 30,000 mi

3 crashes, 2 fires · median 502 mi

4 crashes, 5 fires · median 30,000 mi

0 crashes, 3 fires · median 53,000 mi

13 crashes, 1 fires · median 1,500 mi

1 crashes, 0 fires · median 41,402 mi

1 crashes, 1 fires · median 905 mi

2 crashes, 0 fires · median 50,000 mi

Steering 21 4.0%

3 crashes, 0 fires · median 7,500 mi

2 crashes, 0 fires · median 2,467 mi

Brakes 20 3.9%

7 crashes, 0 fires · median 24,473 mi

Seats 18 3.5%
Seat Belts 8 1.5%

3 crashes, 0 fires · median 46,388 mi

Doors, Latches & Locks 7 1.3%

Median failure at 56,027 miles

Tires 7 1.3%

Median failure at 27,400 miles

Lights 6 1.2%

0 crashes, 3 fires

Acceleration & Cruise Control 6 1.2%

3 crashes, 0 fires · median 36,661 mi

Suspension 6 1.2%

Median failure at 1 miles

Wheels 5 1.0%

Median failure at 1,500 miles

Child Seats 1 0.2%
Stability & Traction Control 1 0.2%

Median failure at 810 miles

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Body 15 27.3%
Automatic Emergency Braking 8 14.5%
Assist 8 14.5%
Adaptive Cruise Control 8 14.5%
Warnings 5 9.1%
Exterior 5 9.1%
Electronic Lock/Latch Actuator 3 5.5%
Sun/Moon Roof Assembly 3 5.5%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 17 19.1%
1,000 – 9,999 miles 20 22.5%
10,000 – 24,999 miles 13 14.6%
25,000 – 49,999 miles 19 21.3%
50,000 – 74,999 miles 17 19.1%
75,000 – 99,999 miles 2 2.2%
100,000 – 149,999 miles 1 1.1%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Sep 2020 peak 21 Aug 2026

Recalls on the 2021 Toyota RAV4

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

23V865000

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Risk: An air bag that does not deploy during a crash increases the risk of injury.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2023684 99,965 units in Canada

Airbag

Issue: On certain vehicles, a sensor for the occupant classification system (OCS) may not have been manufactured properly. As a result, the sensor could short circuit and cause the airbag system to turn off the passenger-front airbag even when a passenger is seated. Note: This problem would cause a warning message to display on the instrument panel and the airbag indicator light would display "passenger airbag off". Safety Risk: An airbag that is turned off could increase the risk of injury to a passenger in a crash. Corrective Actions: Toyota will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the OCS sensor.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 62,000 miles Houston, TX Crash 1 injured

AIR BAGS

The contact owns a 2021 Toyota RAV4. The contact was traveling at approximately 50 MPH directly behind a van in the same lane of traffic. The van suddenly made an emergency avoidance maneuver to bypass a stationary vehicle completely stopped in the lane. Despite the attempt, the van rear-ended the stopped vehicle. The contact immediately initiated an evasive maneuver to avoid the sudden collision occurring ahead. However, due to proximity and immediate lane obstruction, the contact was unable to avoid an impact and struck the vehicle. The severe front-end impact resulted in catastrophic damage to the contact's vehicle before it came to a complete stop. The airbags failed to deploy, and no warning lights were illuminated. The vehicle was towed to a repair shop. A police report was filed. The driver and her pet were the only occupants of the vehicle, and the contact was the only injured passenger. The contact sustained moderate chest pain, but no medical assistance was received. A police report was filed. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 62,000.

NHTSA complaint #11742969 — an unverified report by a vehicle owner.

Thornton, CO Crash

AIR BAGS

I was in a car accident that ended up being a total loss for my vehicle. I was hit head on to the front drivers side and none of my airbags went off. I am aware there was a recall for the passenger airbags, and was actually scheduled to get the repair the following week, but the drivers side airbags are not included in the recall. After the collision I received an error message on my display that advised there was an airbag malfunction and to contact my toyota dealer. Thankfully I did not sustain any known injuries, however I am pregnant and none of my airbags went off appropriately.

NHTSA complaint #11729459 — an unverified report by a vehicle owner.

San Jose, CA Crash 1 injured

AIR BAGS

The contact owns a 2021 Toyota Rav4. The contact stated that while driving on the freeway at approximately 35 MPH, another vehicle approaching from the opposite direction attempted to make a left turn and collided with the contact's vehicle. The point of impact was the front driver's side wheel well and side bumper area, with additional damage noted on the front passenger side bumper. No warning lights illuminated. The other vehicle was driving at an undisclosed speed and sustained damage to its front-end frame. There was no property damage reported. Both vehicles came to a stop in the roadway at the intersection of [XXX] and [XXX] in San Jose, California. The contact's vehicle remained drivable and was driven to the residence; towing was not required. The airbags did not deploy. The driver sustained injuries, including a fractured vertebra and a fractured sternum, and received medical treatment. The driver believes that the injuries may have been prevented if the airbags had deployed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact related the failure to NHTSA Campaign Number 23V865000 (Air Bags). The failure mileage was unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11727339 — an unverified report by a vehicle owner.

at 97,000 miles Seneca Falls, NY Crash

STEERING

The contact owns a 2021 Toyota Rav4. The contact stated that while his daughter was driving approximately 23 MPH and attempting to make a turn, the steering wheel seized, and the vehicle sideswiped another parked vehicle. There was no warning light illuminated. The steering wheel remained seized. The air bags had not deployed. No injuries were sustained, and no medical attention was required. A Police Report was filed. The vehicle was towed to the dealer, where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 97,000.

NHTSA complaint #11719931 — an unverified report by a vehicle owner.

Selbyville, DE Crash

SERVICE BRAKES

My wife was pulling her car into a parking area consisting of a few small storefronts. When pulling in, the brakes completely failed as did the forward collision warning system and the automatic emergency braking system. As she continued to press the brake pedal it just went to the floor of the car. The end result was that the car struck one of the storefronts causing damage to the building as well as her car. Fortunately the store was closed at the time and no one was injured, nor was she. There were not any warning lamps or messages prior to the brakes failing. The brakes worked fine in the approx. 15 minute drive prior to the accident. I realize that drivers sometimes press the accelerator in error instead of the brakes and I can assure you that this was not the case (we wife is not elderly and is a very safe driver). We spoke to the auto body shop who will be repairing the car and they told us that the brakes currently seem to work. A online search revealed that this problem as been reported / discussed by others in the past. We expect to have the car repaired and returned to us in the next week but are very concerned with driving it as another accident could be fatal.

NHTSA complaint #11711075 — an unverified report by a vehicle owner.

Selbyville, DE Crash

FORWARD COLLISION AVOIDANCE: WARNINGS

My wife was pulling her car into a parking area consisting of a few small storefronts. When pulling in, the brakes completely failed as did the forward collision warning system and the automatic emergency braking system. As she continued to press the brake pedal it just went to the floor of the car. The end result was that the car struck one of the storefronts causing damage to the building as well as her car. Fortunately the store was closed at the time and no one was injured, nor was she. There were not any warning lamps or messages prior to the brakes failing. The brakes worked fine in the approx. 15 minute drive prior to the accident. I realize that drivers sometimes press the accelerator in error instead of the brakes and I can assure you that this was not the case (we wife is not elderly and is a very safe driver). We spoke to the auto body shop who will be repairing the car and they told us that the brakes currently seem to work. A online search revealed that this problem as been reported / discussed by others in the past. We expect to have the car repaired and returned to us in the next week but are very concerned with driving it as another accident could be fatal.

NHTSA complaint #11711075 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Feeding Hills, MA

POWER TRAIN

2021 Toyota RAV4 (gas model) has experienced a sudden, unexpected engine stall/shutdown on a public road. The incident occurred while shifting into Drive after backing up in reverse. The engine immediately died without any prior dashboard warning lights or mechanical symptoms. The information screen displayed a message stating "Put Car in Park" or "Shift into Park." The vehicle safely restarted immediately after shifting back into Park and pressing the ignition button. This intermittent stall has happened three times under the exact same directional shifting conditions over the last 1.5 years, creating a high-risk scenario for a rear-end collision in active traffic. After previous incident (one year ago) when the engine stopped when shifting from reverse to drive, I took it to Toyota service. Dealership diagnostics could not previously replicate the issue due to its intermittent nature and the absence of a permanent check engine code. checked battery and performed health check.

NHTSA complaint #11757462 — an unverified report by a vehicle owner.

Feeding Hills, MA

ELECTRICAL SYSTEM

2021 Toyota RAV4 (gas model) has experienced a sudden, unexpected engine stall/shutdown on a public road. The incident occurred while shifting into Drive after backing up in reverse. The engine immediately died without any prior dashboard warning lights or mechanical symptoms. The information screen displayed a message stating "Put Car in Park" or "Shift into Park." The vehicle safely restarted immediately after shifting back into Park and pressing the ignition button. This intermittent stall has happened three times under the exact same directional shifting conditions over the last 1.5 years, creating a high-risk scenario for a rear-end collision in active traffic. After previous incident (one year ago) when the engine stopped when shifting from reverse to drive, I took it to Toyota service. Dealership diagnostics could not previously replicate the issue due to its intermittent nature and the absence of a permanent check engine code. checked battery and performed health check.

NHTSA complaint #11757462 — an unverified report by a vehicle owner.

Feeding Hills, MA

ENGINE

2021 Toyota RAV4 (gas model) has experienced a sudden, unexpected engine stall/shutdown on a public road. The incident occurred while shifting into Drive after backing up in reverse. The engine immediately died without any prior dashboard warning lights or mechanical symptoms. The information screen displayed a message stating "Put Car in Park" or "Shift into Park." The vehicle safely restarted immediately after shifting back into Park and pressing the ignition button. This intermittent stall has happened three times under the exact same directional shifting conditions over the last 1.5 years, creating a high-risk scenario for a rear-end collision in active traffic. After previous incident (one year ago) when the engine stopped when shifting from reverse to drive, I took it to Toyota service. Dealership diagnostics could not previously replicate the issue due to its intermittent nature and the absence of a permanent check engine code. checked battery and performed health check.

NHTSA complaint #11757462 — an unverified report by a vehicle owner.

Chicago, IL

SEATS

The driver’s seat adjustment mechanism failed and the seat became stuck, unable to move forward or backward. We initially went to a Toyota dealership and told them we believed the issue was a broken gear in the seat rail assembly. The dealership stated they needed to complete their own diagnostic assessment before proceeding, which would cost approximately $275 and add delay, despite already being told the likely cause. We instead took the vehicle to an independent mechanic, who confirmed the cause was a broken gear/synchronizing mechanism in the seat rail assembly. The mechanic confirmed that Toyota is the only source for this replacement part — it is not available from third-party or aftermarket suppliers — and has ordered the part directly from Toyota, at a cost of approximately $1,500, to install himself. This creates a safety risk because the driver is unable to adjust the seat position to reach the pedals and steering wheel properly, and cannot reposition the seat in the event of an emergency requiring rapid exit from the vehicle. Seating position also affects airbag deployment safety, since proper occupant positioning relative to the airbag is a factor in crash protection. There were no dashboard warning lights or error messages prior to the failure. The seat simply stopped moving on one side during normal, everyday adjustment. This appears to be a widespread and recurring issue rather than an isolated incident. Numerous other owners of 2019–2024 Toyota RAV4 vehicles have reported the identical failure — a broken gear in the seat rail mechanism — on Toyota owner forums and online community discussions, many describing the same high repair cost tied to the fact that only Toyota sells the necessary part. The vehicle is a 2021 Toyota RAV4 with approximately 56,000 miles at the time of failure. The component is available for inspection upon request.

NHTSA complaint #11756026 — an unverified report by a vehicle owner.

Woodland Hills, CA

SEATS

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the front driver’s seat became stuck. No warning lights were illuminated. The failure reoccurred on several occasions. The contact stated that water was leaking into the vehicle from the front driver’s and passenger sides, causing puddles of water in the front driver’s and passenger’s seats with an abnormal odor. The contact stated that the leak was near the bolts and screws. The failure reoccurred on several occasions. The vehicle was taken to an independent mechanic, who advised that the water leak could not be repaired and that the condition was unsafe. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the A/C system and several other unknown components needed to be replaced. The dealer stated that the vehicle was out of warranty. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

NHTSA complaint #11753992 — an unverified report by a vehicle owner.

Woodland Hills, CA

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the front driver’s seat became stuck. No warning lights were illuminated. The failure reoccurred on several occasions. The contact stated that water was leaking into the vehicle from the front driver’s and passenger sides, causing puddles of water in the front driver’s and passenger’s seats with an abnormal odor. The contact stated that the leak was near the bolts and screws. The failure reoccurred on several occasions. The vehicle was taken to an independent mechanic, who advised that the water leak could not be repaired and that the condition was unsafe. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the A/C system and several other unknown components needed to be replaced. The dealer stated that the vehicle was out of warranty. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

NHTSA complaint #11753992 — an unverified report by a vehicle owner.

Casselberry, FL

LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR

The driver side door actuator will not work, car is only five years old. Door will not unlock from fob, door unlock button or app. Began with a few random instances of not unlocking then turned into never unlocking again. Would have to climb through the passenger side to manually unlock by pushing switch. Got the actuator replaced but now car will not allow opening from inside, have to climb out of passenger door. This is a major safety concern as being unable to open a door in an emergency can be life threatening. The problem was reproduced and repair quoted by dealership. Problem was also reproduced by local mechanic and part replaced by them. Component inspected by manufacturer. The only warning was it sometimes not working, this began a few months back around February 2026.

NHTSA complaint #11753378 — an unverified report by a vehicle owner.

Fort Worth, TX

POWER TRAIN

My 2021 Toyota RAV4 began experiencing intermittent shuddering and vibration at low speeds around May 2026. The condition occurred while accelerating from a stop or at slow speeds and became more frequent over time. Because the problem was intermittent, the dealership was initially unable to duplicate it. Independent inspection later found dark transmission fluid containing metal debris, indicating internal transmission failure. I was informed the transmission requires replacement or rebuild. My vehicle has approximately 94,000 miles, which is well below the expected service life of a modern transmission. The symptoms are consistent with numerous reported complaints involving Toyota’s UA80 automatic transmission and torque converter. An unexpected loss of smooth power delivery or hesitation during acceleration creates a potential safety risk, particularly when entering traffic or crossing intersections. I am submitting this complaint so NHTSA can investigate as this is a very dangerous and concearning issue.

NHTSA complaint #11752345 — an unverified report by a vehicle owner.

at 60,000 miles Madison, NJ

VEHICLE SPEED CONTROL

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at approximately 30 MPH, the vehicle aggressively accelerated while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer and remained with the dealer for additional diagnostic tests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA complaint #11752373 — an unverified report by a vehicle owner.

Fort Worth, TX

UNKNOWN OR OTHER

My 2021 Toyota RAV4 began experiencing intermittent shuddering and vibration at low speeds around May 2026. The condition occurred while accelerating from a stop or at slow speeds and became more frequent over time. Because the problem was intermittent, the dealership was initially unable to duplicate it. Independent inspection later found dark transmission fluid containing metal debris, indicating internal transmission failure. I was informed the transmission requires replacement or rebuild. My vehicle has approximately 94,000 miles, which is well below the expected service life of a modern transmission. The symptoms are consistent with numerous reported complaints involving Toyota’s UA80 automatic transmission and torque converter. An unexpected loss of smooth power delivery or hesitation during acceleration creates a potential safety risk, particularly when entering traffic or crossing intersections. I am submitting this complaint so NHTSA can investigate as this is a very dangerous and concearning issue.

NHTSA complaint #11752345 — an unverified report by a vehicle owner.

Fort Worth, TX

ENGINE

My 2021 Toyota RAV4 began experiencing intermittent shuddering and vibration at low speeds around May 2026. The condition occurred while accelerating from a stop or at slow speeds and became more frequent over time. Because the problem was intermittent, the dealership was initially unable to duplicate it. Independent inspection later found dark transmission fluid containing metal debris, indicating internal transmission failure. I was informed the transmission requires replacement or rebuild. My vehicle has approximately 94,000 miles, which is well below the expected service life of a modern transmission. The symptoms are consistent with numerous reported complaints involving Toyota’s UA80 automatic transmission and torque converter. An unexpected loss of smooth power delivery or hesitation during acceleration creates a potential safety risk, particularly when entering traffic or crossing intersections. I am submitting this complaint so NHTSA can investigate as this is a very dangerous and concearning issue.

NHTSA complaint #11752345 — an unverified report by a vehicle owner.

at 60,000 miles Madison, NJ

ENGINE

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at approximately 30 MPH, the vehicle aggressively accelerated while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer and remained with the dealer for additional diagnostic tests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA complaint #11752373 — an unverified report by a vehicle owner.

Eagle, CO

UNKNOWN OR OTHER

The sunroof exploded spontaneously while I was driving. It sounded like a gunshot. There were no other vehicles around, so it wasn't caused by a stray rock. It was only 73 degrees, so I don't think it was heat related.

NHTSA complaint #11751099 — an unverified report by a vehicle owner.

Rio Rancho, NM

AIR BAGS

I have been unable to get my vehicle inspected and repaired by a dealer despite months of waiting and asking two different Toyota dealers to order the necessary part or parts. This recall has been in place for years. For several years I was told it was only being done in certain states and that New Mexico would be last on list due to climate. Probably six months ago the message changed from Toyota and it was now ok in every state. Only problem is still no parts according to dealer. Last contact was on June 2, 2026 with the second dealer to order part. No call back and no contact. First effort was in Santa Fe NM where car was purchased new in 2021at Toyota dealer. Last effort over a month ago was at Albuquerque Larry Miller Toyota. So safety recall for faulty air bag sensor on my wife's side of car has been in place about 900 days without parts to fix a potentially deadly problem. VERY DANGEROUS

NHTSA complaint #11748297 — an unverified report by a vehicle owner.

Wesley Chapel, FL

UNKNOWN OR OTHER

What component or system failed, and is it available for inspection? The roof/water sealing system failed, allowing water to enter the vehicle interior. It is available for inspection upon request. How was safety put at risk? Water intrusion through the roof caused visible mold growth, interior deterioration, and a severe foul odor. The mold and contamination inside the vehicle is causing constant illness to the occupant, creating a serious ongoing health and safety hazard. Has the problem been reproduced or confirmed by a dealer or service center? The vehicle was brought to a service center for inspection, however they refused to inspect it. The problem has not been formally confirmed. Has the vehicle been inspected by the manufacturer, police, insurance, or others? The vehicle was taken in for inspection but the dealer/service center declined to inspect it. No manufacturer, police, or insurance inspection has taken place. Were there warning lamps, messages, or symptoms prior to failure? When did they first appear? No warning lamps or messages appeared. The symptoms that developed include: Water entering through the roof Visible mold growth Interior deterioration Severe foul odor described as "rotten rat" smell Occupant experiencing constant illness due to exposure

NHTSA complaint #11745546 — an unverified report by a vehicle owner.

Mcdonald, PA

LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR

The front driver-side door lock and opener (actuator) stopped working using the key fob and needs to be manually locked from the inside. When I try to access the door after manually locking driver side and using my key fob for the remaining 3 locks, the unit won't automatically open. This causes a safety risk considering I need to access the driver's side back or front passenger side to open the door. According to what I've read this is a known issue.

NHTSA complaint #11745416 — an unverified report by a vehicle owner.

Lantana, FL

LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR

Passenger front door actuator\lock mechanism does not lock/unlock the door. There have been numerous lawsuits and yet NO RECALL for this very dangerous known problem. Please advise if there is any assistance from Toyota available to cure this defect that is well known to exist. I can be reached @ [XXX]. Thank you in advance for your assistance, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11743327 — an unverified report by a vehicle owner.

at 62,000 miles Houston, TX Crash 1 injured

AIR BAGS

The contact owns a 2021 Toyota RAV4. The contact was traveling at approximately 50 MPH directly behind a van in the same lane of traffic. The van suddenly made an emergency avoidance maneuver to bypass a stationary vehicle completely stopped in the lane. Despite the attempt, the van rear-ended the stopped vehicle. The contact immediately initiated an evasive maneuver to avoid the sudden collision occurring ahead. However, due to proximity and immediate lane obstruction, the contact was unable to avoid an impact and struck the vehicle. The severe front-end impact resulted in catastrophic damage to the contact's vehicle before it came to a complete stop. The airbags failed to deploy, and no warning lights were illuminated. The vehicle was towed to a repair shop. A police report was filed. The driver and her pet were the only occupants of the vehicle, and the contact was the only injured passenger. The contact sustained moderate chest pain, but no medical assistance was received. A police report was filed. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 62,000.

NHTSA complaint #11742969 — an unverified report by a vehicle owner.

Pelzer, SC

VISIBILITY/WIPER

was driving on 4 lane hwy and it was raining and my wipers stopped working mid-way on windshield, I had to find a safe place to pull off road and inspect the problem i tried turning car off and back on and wipers would still not work. I drove another 3 miles or so to the Toyota dealership luckily with no accident which made me feel very unsafe without my wipers. They told me i would have to leave car for them to take panel off to find the cause of failure and provided a loaner after i refused an Uber.

NHTSA complaint #11741647 — an unverified report by a vehicle owner.

Fords, NJ

AIR BAGS

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number 23V865000 (Airbags) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failure.  The VIN was invalid./The VIN was not available.

NHTSA complaint #11741263 — an unverified report by a vehicle owner.

Des Moines, IA

POWER TRAIN

Gear shift makes noise when moving it, as in you can actually hear the gears/electrical equipment moving and making noise when going from park to drive. The keyless entry when the fob is near, just doesn't work well from the drivers side... I can stand there trying to allow it to unlock and it just locks again or wont unlock the passenger door even if allowing it extra time to.

NHTSA complaint #11740401 — an unverified report by a vehicle owner.

Des Moines, IA

UNKNOWN OR OTHER

Water sloshing around inside the passenger door after rain or car wash. If you pull at the seal a little bit, water pours out. This has happened a few times now in the last year of owning the car. The rear seatbelt sensor also goes off randomly, when no one is sitting in the back seat.

NHTSA complaint #11740398 — an unverified report by a vehicle owner.

Des Moines, IA

LATCHES/LOCKS/LINKAGES:DOORS:LOCK

Gear shift makes noise when moving it, as in you can actually hear the gears/electrical equipment moving and making noise when going from park to drive. The keyless entry when the fob is near, just doesn't work well from the drivers side... I can stand there trying to allow it to unlock and it just locks again or wont unlock the passenger door even if allowing it extra time to.

NHTSA complaint #11740401 — an unverified report by a vehicle owner.

Largo, FL

POWER TRAIN

Car makes a whining noise Toyota Pinellas park said it was normal but the transmission is jolting/slipping not accelerating vs the first test drive. Both cv axles were bad tires were bald when sold to me tps sensors were bad. Had to get a new set of tires and paid the Toyota for work on the vehicle

NHTSA complaint #11737608 — an unverified report by a vehicle owner.

Largo, FL

WHEELS

Car makes a whining noise Toyota Pinellas park said it was normal but the transmission is jolting/slipping not accelerating vs the first test drive. Both cv axles were bad tires were bald when sold to me tps sensors were bad. Had to get a new set of tires and paid the Toyota for work on the vehicle

NHTSA complaint #11737608 — an unverified report by a vehicle owner.