206 of the
13,865 complaints filed about the Volkswagen Jetta
are about the equipment —
1% of everything owners reported.
The worst model year for it is 1994.
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the infotainment system touch screen failed to operate as an intended. No warning light was illuminated. An independent mechanic was contacted, and the vehicle was taken to the independent mechanic to be diagnosed. The contact was informed that the vehicle could be repaired, and that the failure was common. The vehicle was repaired. The manufacturer was not notified of the failure and informed the contact that the failure was not a known failure. The approximate failure mileage was 40,000.
NHTSA complaint #11698262 — an unverified report by a vehicle owner.
The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch commands. Additionally, the side buttons of the infotainment screen did not respond when depressed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the infotainment screen was inoperable. The vehicle was not repaired. The mechanic advised the contact to take the vehicle to a dealer for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
NHTSA complaint #11617567 — an unverified report by a vehicle owner.
2014 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH VEHICLE VOICE RECOGNITION SYSTEM MALFUNCTION. *SMD THE CONSUMER STATED THE VOICE RECOGNITION SOFTWARE HAS A FLAW WITH RECOGNIZING FEMALE VOICES. THE DEALER WAS NOTIFIED.
NHTSA complaint #10851619 — an unverified report by a vehicle owner.
I WAS DRIVING TO MY CABIN AND WHEN I WOKE UP THE NEXT DAY AND STARTED MY CAR - MY RADIO DID NOT WORK, THE CARE WAS STATIONARY IN DRIVEWAY WHEN I NOTICED THIS PROBLEM. I DROVE TO THE DEALER, THINKING IT WAS A FUSE OR SOMETHING EASY TO FIX AND THEY SAID THE RADIO IS BROKEN AND IT BE OVER $1500.00 TO REPLACE. I WAS A BIT SHOCKED - THIS RADIO IS NOT FANCY, STANDARD STOCK RADIO. I STARTED DOING RESEARCH IN ALL THE VW JETTA FORUMS AND MANY PEOPLE (THOUSANDS OF PEOPLE HAVE HAD THIS ISSUE OR AN ELECTRICAL ISSUE THAT CAUSED THE RADIO TO BREAK) THE 2011 JETTA RADIO IS JUNK AND IT NEEDS TO BE RECALLED. I'M NOT SURE IF THIS IS ANOTHER POOR VW SCAM SIMILAR TO THE DIESEL MILEAGE FRAUD? BUT SEVERAL PEOPLE IN THE FORUMS ARE HAVING THE SAME ISSUE. THIS NEED TO BE ADDRESSED BY VOLKSWAGEN AND REPAIRED AT NO COST TO THE OWNERS. A RADIO SHOULD LAST MORE THAN 4 YEARS! THANK YOU!
NHTSA complaint #10892293 — an unverified report by a vehicle owner.
JETTA HAS ODOR WHEN AC IS TURNED ON. SERVICE DEPARTMENT INDICATES THE CIRCULATORY (C) MUST BE USED AT ALL TIMES. DOES NOT CORRECT ISSUE . FIRST TIME SERVICE DEPARTMENT TCO'D. 2ND TIME BACK TO SHOP, THEY WANTED 150.00 TO REPAIR AFTER 3 MONTHS. THIS IS A SERIOUS DEFECT. PROBLEM IS ACTUALLY CAUSED BY AIR CONDENSOR FLUID POOLING IN VALVE INSTEAD OF EVAPORATING. POOR ENGINEERING. CAUSES LIGHT HEAD MUST OPEN WINDOWS FOR FRESH AIR. PEOPLE WITH PARKINSON'S AND SENSITIVE NERVOUS SYSTEMS SHOULD AVOID THIS CAR.
NHTSA complaint #10749129 — an unverified report by a vehicle owner.
WHILE DRIVING, RADIO/CD/HANDS FREE TELEPHONE DIED. SCREEN FLICKERED AND THEN WENT BLANK, NO POWER TO ALL THESE FUNCTIONS. VW REPAIR SAID THIS MODEL OF RADIO INSTALLED ON THIS YEAR VEHICLE WAS A COMMON PROBLEM, AND THAT THE RADIO UNIT IS DEAD AND WILL NEED TO BE REPLACED ($668 PLUS TAX FOR A REPLACEMENT BY DEALER). PLUS AN INSTALL FEE. AN UNGODLY PRICE FOR A REPLACEMENT RADIO THAT IS ONLY 4 YEARS OLD. THERE ARE NUMEROUS COMPLAINTS AND THREADS OUT WHICH WARRANT A RECALL. I USE THE HANDS FREE CONSTANTLY FOR WORK AND NOT BEING ABLE TO WILL MAKE ME HAVE TO USE THE PHONE IN AN UNSAFE MANNER. SAFETY IS PARAMOUNT. UPDATE 9/15/15
NHTSA complaint #10731853 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BLUETOOTH FEATURE FAILED TO WORK WHENEVER THE RADIO WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
NHTSA complaint #10725386 — an unverified report by a vehicle owner.
VW 2010 TDI - RADIO DEAD. COMPLETELY WENT BLACK, UNRESPONSIVE. DISCOVERED WRONG FUSE IN LINE WITH RADIO - 15A WHEN IT SHOULD HAVE BEEN 10A ACCORDING TO SPEC. THIS OVER TIME CAUSED THE RADIO TO FRY. VW OF A DOESN'T CARE ABOUT THIS ISSUE AND GIVES THE STANDARD REPLY THAT IT IS NOT UNDER WARRANTY. A 5 YEAR OLD VEHILCE, WITH 100K MILES - THE RADIO SHOULD NOT BE FAILING AT THIS AGE, FURTHER, THIS IS A 1000+$ FIX. RIDICULOUS
NHTSA complaint #10724063 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE RADIO STOPPED WORKING, WHICH CAUSED THE VEHICLE'S BLUETOOTH TO STOP WORKING. THE CONTACT'S CITY HAS A HANDS FREE LAW FOR SAFETY. IN THE COLD WINTER MONTHS, THE RADIO AND BLUETOOTH FAILURE PREVENTED THE CONTACT FROM BEING ABLE TO GET ANY UPDATE INFORMATION. THE CONTACT CHANGED THE FUSES, BUT THAT DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 8/19/15*CN UPDATED 9/30/12
NHTSA complaint #10721744 — an unverified report by a vehicle owner.
I TURNED MY CAR ON AND THE RADIO WAS DEAD. THE RADIO IS ALSO THE BLUETOOTH DEVICE AND IS NOW UNSAFE FOR ME TO USE MY PHONE WHILE IN THE CAR. I HAVE READ THAT MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM WITH THIS VEHICLE.
NHTSA complaint #10714703 — an unverified report by a vehicle owner.
RCD-510 RADIO STOPPED WORKING AND IS CONFIRMED "DEAD" BY THE DEALER. NO WARNING, NO REASON AND NO FIX AVAILABLE. BLUETOOTH NO LONGER WORKS BECAUSE IT USES THE RADIO TO POWER CAR SPEAKERS, SO CANNOT DO "HANDS FREE" COMMUNICATION.
NHTSA complaint #10712457 — an unverified report by a vehicle owner.
THE PANIC BUTTON ON THE KEY FOB HAS NO DELAY. IF YOU PUSH IT ONE TIME, WITH VERY LITTLE PRESSURE, THE ALARM GOES OFF. I WAS STOPPED AT A STOP LIGHT AND I STALLED THE ENGINE WITH THE MANUAL TRANSMISSION. I WENT TO TURN THE KEY OFF AND BACK ON AGAIN TO START THE ENGINE AND SINCE THE PANIC BUTTON IS ON THE SIDE OF THE KEY (FACING STRAIGHT UP, OR DOWN WHEN IN THE IGNITION). THE ALARM STARTED GOING OFF AND THE ENGINE WOULDN'T START. I WAS HOLDING BACK TRAFFIC, SCRAMBLING TO FIGURE OUT WHAT HAD HAPPENED AS THE ACTION WAS COMPLETELY UNINTENTIONAL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. OTHER KEY FOBS I'VE HAD REQUIRED PRESSING AND HOLDING THE PANIC BUTTON FOR 1 OR 2 SECONDS TO ACTIVATE IT. BAD DESIGN OF KEY FOB, THE BUTTON AT LEAST SHOULD BE SLIGHTLY RECESSED.
NHTSA complaint #10703283 — an unverified report by a vehicle owner.
I AM REPORTING LAST SECOND DIRECTION CHANGES GIVEN BY MY GARMIN NUVI 42 GPS NAVIGATION DEVICE. ON EXIT 57 OFF I20 WEST TO I75/85 THE DEVICE CHANGED FROM DIRECTING TO JOIN I75/85 SOUTH TO JOIN I75/85 NORTH WITH LESS THAN 300 FEET TO MAKE THE CHANGE. ALSO, THE DEVICE MADE A SIMILAR LAST SECOND DIRECTION CHANGE WHILE TRAVELING NORTH ON I75/85. IT INDICATED THAT I SHOULD BE IN THE LEFT 3 LANES BUT THAT I WAS TO CONTINUE TO I75 NORTH. THEN IT CHANGED WITH ONLY 300 FEET REMAINING TO SAY THAT I WAS TO TAKE I85 NORTH. I HAVE REPORTED THIS TO GARMIN. I BELIEVE THAT THESE LAST SECOND DIRECTION CHANGES CAN LEAD TO ERRATIC DRIVING AND MISHAPS.
NHTSA complaint #10692048 — an unverified report by a vehicle owner.
I WENT TO DRIVE TO WORK AND TURNED ON MY CAR. NO RADIO. NOTHING. NO POWER TO IT. ABSOLUTELY NOTHING. NO BLUETOOTH FOR SAFE AND HANDS FREE DRIVING, NOTHING. CAN'T GET IT FIXED FOR LESS THAN $1000. NOTHING TO EXPLAIN WHAT CAUSES IT. NO BLOWN FUSES NO ANYTHING. NO EXPLANATION WHATSOEVER.
NHTSA complaint #10683385 — an unverified report by a vehicle owner.
FOR THIS YEAR OF JETTA THE DOORS LOCK AROUND 10 MILES AN HOUR. MINE DOES NOT LOCK. THE DOORS WILL KEEP ATTEMPTING TO LOCK WITH NO SUCCESS. IF YOU GO ON A LONG TRIP AND SLOW DOWN TO THE 10 MPH RANGE THEY WILL TRY TO LOCK AGAIN. THE DOOR ALSO DOES NOT LOCK WHEN YOU PUSH BUTTON. YOU MUST KEEP PRESSING IT UNTIL IT FINALLY LOCKS.
NHTSA complaint #10682366 — an unverified report by a vehicle owner.
THE RADIO AND BLUETOOTH SYSTEM WANT KAPUT UPON STARTING THE CAR ONE MORNING. THIS IS A PROBLEM THAT OTHERS HAVE DOCUMENTED ON SOCIAL MEDIA (HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583) AND THAT VW WILL NOT ACKNOWLEDGE AS A MANUFACTURERS' FLAW. IT'S A $700 FIX FOR MOST CUSTOMERS AND AN ISSUE THAT POTENTIALLY CAUSES SAFETY ISSUES IF NOT ADDRESSED, CONSIDERING THE TIE TO THE HANDS-FREE PHONE SYSTEM.
NHTSA complaint #10669571 — an unverified report by a vehicle owner.
2011 JETTA SPORTWAGEN TDI: STOCK ENTERTAINMENT SYSTEM (RCD 510) WENT DEAD. HEARD A LOUD POP, TOUCH SCREEN WENT BLACK, AND ALL FUNCTIONALITY WAS LOT. I CONSIDER THIS A MAJOR SAFETY ISSUE IN THAT THE ENTERTAINMENT SYSTEM ALSO INCLUDES THE HANDS FREE PHONE INTEGRATION. THIS IS A WELL KNOWN ISSUE IN THE SPORTWAGEN COMMUNITY (SEE THE FOLLOWING THREAD HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583?SNTEMLID=181117531#MSG390217) YET VOLKSWAGEN REFUSES TO STAND BY THEIR PRODUCT AND ACKNOWLEDGE A FAULTY PART. IN ESSENCE, VOLKSWAGEN IS KNOWINGLY PUTTING THEIR CUSTOMERS AT RISK BY SELLING CARS WITH A FAULTY ENTERTAINMENT SYSTEM WHICH INCLUDES THE HANDS FREE PHONE INTEGRATION.
NHTSA complaint #10659011 — an unverified report by a vehicle owner.
THE TOUCHSCREEN RADIO (MODEL RCD-510, MANUFACTURED BY DELPHI AND UTILIZED IN VARIOUS 2010-2011 MODEL VWS) HAD FAILED COMPLETELY. IT IS ACTING AS IF NO POWER IS GOING TO THE UNIT. ALL FUSES WERE CHECKED AND THEY ARE FUNCTIONAL. ALL BLUETOOTH AND HANDS-FREE CAPABILITIES, WHICH WERE BUILT INTO THE STEREO SYSTEM, NO LONGER FUNCTION. ANY USE OF A PHONE WHILE DRIVING REQUIRES THE USE OF HANDS, WHICH IS ILLEGAL IN MANY STATES THROUGHOUT THE US. OTHERWISE, PULLING OFF OF THE ROAD TO PLACE/RECEIVE PHONE CALLS PUTS THE DRIVER AT INCREASED RISK OF BEING STRUCK.
NHTSA complaint #10639019 — an unverified report by a vehicle owner.