Owners have filed 692 complaints
about the 2012 Volkswagen Jetta with NHTSA between 2011 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 10 of 33 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 84
Against the median year of the Volkswagen Jetta. 50 means typical for this
model; 100 means roughly double.
Severity — 43
8.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 53
31% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2012 compares with every other Volkswagen Jetta
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Horn
838.1%
Body
628.6%
Latch
29.5%
Fuel Pump
14.8%
Fuel Gauge
14.8%
Driver Clockspring/Spiral Cassette
14.8%
Diesel
14.8%
External/Pedestrian Alert
14.8%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
366.3%
1,000 – 9,999 miles
305.3%
10,000 – 24,999 miles
7212.6%
25,000 – 49,999 miles
11319.8%
50,000 – 74,999 miles
15827.7%
75,000 – 99,999 miles
8514.9%
100,000 – 149,999 miles
5810.2%
150,000+ miles
193.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2011peak 27Jun 2026
NHTSA investigations into the 2012 Volkswagen Jetta
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
RQ17009Opened 13 Nov 2017Closed 4 May 2018AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
PE15010Opened 24 Mar 2015Closed 28 Sep 2015AIR BAGS:FRONTAL
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag war...
PE11023Opened 2 Aug 2011Closed 2 Dec 2011FUEL SYSTEM, DIESEL
Diesel Fuel Injector Line Leakage
By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped with the 2.0L TDI Common Rail Clean Diesel engine (NHTSA Recall No. 11V-490).The recalled Jetta and Jetta Sportwagen vehicles were built from May 2008 through September 2011, the Golf vehicles were built from May 2009 through September 2011, and the Audi A3 vehicles were built fr...
EA11003Opened 7 Feb 2011Closed 27 Mar 2015FUEL SYSTEM, DIESEL
High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any desig...
Recalls on the 2012 Volkswagen Jetta
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
20E064000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Risk: If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
19V679000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
15V483000
AIR BAGS:FRONTAL
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
14V656000
SUSPENSION:REAR
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
Risk: The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
14E007000
ENGINE AND ENGINE COOLING:ENGINE
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
Risk: A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
11V490000
FUEL SYSTEM, DIESEL
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
Risk: DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
11E036000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
Risk: IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202464835,086 units in Canada
Heater And Defroster
Issue: Volkswagen Group Canada is conducting a parts recovery campaign targeting 2012-2016 Volkswagen vehicles equipped with a TDI (diesel) engine built between May 25, 2011 and June 1, 2016. The auxiliary heater elements are being recovered to aid in Volkswagen's analysis in support of Transport Canada defect investigation file no. 3280-15-10. Note: This action is not being conducted under the requirements of the Motor Vehicle Safety Act. For the 2016 model year Jetta, only the Jetta Hybrid model is involved in this parts recovery program. Safety Risk: No safety defect has been identified with these auxiliary heater elements. Corrective Actions: Volkswagen will notify owners by mail and advise them to take their vehicle to a dealership to replace the auxiliary heater element at no charge.
Recall 2020353132,432 units in Canada
Label
Issue: On certain vehicles, the warning label for the engine block heater cable is written in English only. As a result, a French user may not receive important safety information about how to use the engine block heater. A label that is not provided in both official languages could create confusion. Safety Risk: User confusion could increase the risk of injury when trying to use the block heater. Corrective Actions: The company will mail each owner a new label for the block heater cable. If you would like help installing the label, you can contact a dealer for assistance.
Recall 2019423117,306 units in Canada
Powertrain
Issue: On certain vehicles, a build-up of silicate on the shift lever switch could cause the transmission to detect that it is in the Park position when it isn't. This could allow the ignition key to be removed when the transmission is not in the Park position. If the parking brake is not applied, this could allow the car to roll away. Safety Risk: If the transmission position is not displayed correctly, a user may not know that the vehicle is not in the PARK position. If the parking brake is not applied, this could create a risk of a vehicle roll-away and increase the risk of a crash. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have a new shift lever micro switch and control unit installed.
Recall 201534441,308 units in Canada
Seats And Restraints
On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring.
Recall 201446487,887 units in Canada
Suspension
On certain vehicles, if the rear axle trailing arms are damaged in a rear or side-rear impact crash and a repair facility does not correctly diagnose or replace damaged rear axle components, rear trailing arm durability could be reduced, which could result in a sudden fracture of the trailing arm. This could lead to a loss of vehicle control, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will install a sheet metal inlay on both rear axle trailing arms. The inlay is designed to help prevent the sudden loss of vehicle control should a rear axle trailing arm fracture occur if undiagnosed/unrepaired damage exists from a previous rear or side-rear impact/crash.
Recall 2012108618 units in Canada
Lights And Instruments
Certain Jetta GLI vehicles fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 108 - Lighting System and Retroreflective Devices. These vehicles were inadvertently equipped with a Daytime Running Light (DRL) system that can be deactivated. A loss of DRL illumination could render the vehicle less visible to other motorists and to pedestrians during daylight hours, possibly resulting in a crash causing property damage and/or personal injury. Correction: Dealers will reprogram the Body Control Module.
Recall 201135541,078 units in Canada
Fuel System
On certain vehicles equipped with a 2.0L TDI diesel engine, the fuel injection lines could crack. Diesel fuel leakage may ignite on a hot engine surface and cause a fire, which could result in property damage and/or personal injury. Correction: Dealers will install vibration dampers on all four fuel injection lines. Additionally, on some vehicles (depending on the date of manufacture) the #2 fuel injection line will be replaced.
Recall 2011331766 units in Canada
Accessories
On certain vehicles, stainless steel exhaust tips (part number 1K0 071 910 U), sold as over-the-counter accessories, can extend beyond the original length of the factory-installed exhaust pipes. Contact with warm exhaust tips could result in burn injuries. Correction: Dealers will inspect and, if necessary, replace the exhaust tips with updated versions.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 92,234 milesBaker, LAFire
UNKNOWN OR OTHER
CAR RAN HOT FIRST TIME AIR CONDITIONING GOT HOT CAR WAS GOING ANY FASTER WITH SMOKE FROM ENGINE. NO INDICATOR AT ALL CAR WAS RUNNING HOT. DEALERSHIP STATED THE BLOCK MESS UP. ADJUSTER CAME STATED THEROMAST WHICH NOT COVER WARRANTY FOR MY CAR. WHY WAS I NEVER AWARE MY CAR HAD THESE ISSUES
NHTSA complaint #11341492 — an unverified report by a vehicle owner.
at 92,234 milesBaker, LAFire
ELECTRICAL SYSTEM
CAR RAN HOT FIRST TIME AIR CONDITIONING GOT HOT CAR WAS GOING ANY FASTER WITH SMOKE FROM ENGINE. NO INDICATOR AT ALL CAR WAS RUNNING HOT. DEALERSHIP STATED THE BLOCK MESS UP. ADJUSTER CAME STATED THEROMAST WHICH NOT COVER WARRANTY FOR MY CAR. WHY WAS I NEVER AWARE MY CAR HAD THESE ISSUES
NHTSA complaint #11341492 — an unverified report by a vehicle owner.
at 92,234 milesBaker, LAFire
ENGINE
CAR RAN HOT FIRST TIME AIR CONDITIONING GOT HOT CAR WAS GOING ANY FASTER WITH SMOKE FROM ENGINE. NO INDICATOR AT ALL CAR WAS RUNNING HOT. DEALERSHIP STATED THE BLOCK MESS UP. ADJUSTER CAME STATED THEROMAST WHICH NOT COVER WARRANTY FOR MY CAR. WHY WAS I NEVER AWARE MY CAR HAD THESE ISSUES
NHTSA complaint #11341492 — an unverified report by a vehicle owner.
at 112,000 milesSAN Marcos, CA2 injured
UNKNOWN OR OTHER
AS I WAS DRIVING ON THE 78 WEST BOUND FREEWAY, IT SOUNDED LIKE A LOUD EXPLOSION. I PULLED OVER AND NOTICED MY SUNROOF HAD EXPLODED AND SHATTERED. IT JUST BLEW UP WITH NO EXPLANATION, NOTHING HIT IT.
NHTSA complaint #11316756 — an unverified report by a vehicle owner.
at 79,000 milesHialeah, FLCrash
UNKNOWN OR OTHER
I'M STILL CONTINUING TO HAVE PROBLEMS WITH THIS VAR 2012 JETTA VOLKSWAGEN. UP IN TILL RECENTLY IT WAS FIXED ON A RECALL NOTICE THAT DISPLAYED VEHICLE RIGHT ROLL EVEN IF PLACED IN PART AND IGNITION TURNED OFF !! UNFORTUNATELY IT HAPPENED TO MY SON DURING CHRISTMAS 2019. WHAT IF THERE WAS A BODY IN FROM THAT CAR. THIS CAR HAS BEEN A NIGHTMARE AND VOLKSWAGEN USA KNOWS IT. I TOOK IT IN AND WAS ADDRESSED OF NEW RECALL WHICH RELAYS THE SAME SAVAGENESS; IT WAS FIXED TILL WHEN ?? [XXX] THIS CAUSED ABOUT 1000-2000 DOLLARS IN DAMAGE AFTER WE HAD ALREADY FIXED THIS BUMPER WITH VOLKSWAGEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11308656 — an unverified report by a vehicle owner.
at 79,000 milesHialeah, FLCrash
ELECTRICAL SYSTEM
I'M STILL CONTINUING TO HAVE PROBLEMS WITH THIS VAR 2012 JETTA VOLKSWAGEN. UP IN TILL RECENTLY IT WAS FIXED ON A RECALL NOTICE THAT DISPLAYED VEHICLE RIGHT ROLL EVEN IF PLACED IN PART AND IGNITION TURNED OFF !! UNFORTUNATELY IT HAPPENED TO MY SON DURING CHRISTMAS 2019. WHAT IF THERE WAS A BODY IN FROM THAT CAR. THIS CAR HAS BEEN A NIGHTMARE AND VOLKSWAGEN USA KNOWS IT. I TOOK IT IN AND WAS ADDRESSED OF NEW RECALL WHICH RELAYS THE SAME SAVAGENESS; IT WAS FIXED TILL WHEN ?? [XXX] THIS CAUSED ABOUT 1000-2000 DOLLARS IN DAMAGE AFTER WE HAD ALREADY FIXED THIS BUMPER WITH VOLKSWAGEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11308656 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
West Pittston, PA
ELECTRICAL SYSTEM
A microswitch malfunction. My car will not lock and while I am driving it there is clicking on the doors for locking and unlocking. My night lights will not shut off when I park the vehicle. There is a pinging noise when the vehicle is shut off and in park and the door is open with no lights on.
NHTSA complaint #11744027 — an unverified report by a vehicle owner.
at 131,260 milesMoorpark, CA
STEERING
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The vehicle was taken to the dealer; however, the contact was informed that pre-existing repairs needed to be performed before the recall repair could be performed. The contact stated that the dealer had not provided an official repair estimate, however the total repair cost was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the pre-existing repairs needed to be performed prior to the recall repair. The failure mileage was approximately 131,260. Parts distribution disconnect.
NHTSA complaint #11675172 — an unverified report by a vehicle owner.
at 131,260 milesMoorpark, CA
ELECTRICAL SYSTEM
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The vehicle was taken to the dealer; however, the contact was informed that pre-existing repairs needed to be performed before the recall repair could be performed. The contact stated that the dealer had not provided an official repair estimate, however the total repair cost was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the pre-existing repairs needed to be performed prior to the recall repair. The failure mileage was approximately 131,260. Parts distribution disconnect.
NHTSA complaint #11675172 — an unverified report by a vehicle owner.
Knoxville, TN
UNKNOWN OR OTHER
The ignition switch where the key is placed in the ignition and turned to start the car failed. The ignition would not turn with the key engaged inside the ignition switch. It will require a new ignition switch kit and new key in order for the car to function properly again.
NHTSA complaint #11662434 — an unverified report by a vehicle owner.
Burt, NY
ELECTRICAL SYSTEM
This is my 4th volkswagen jetta 2.5L I've own that has had the same issue with the charging system the car would just shut off while driving due to dead battery almost causing an accident this needs to be addressed 2011 to 2018
NHTSA complaint #11658596 — an unverified report by a vehicle owner.
Lithonia, GA
POWER TRAIN
I recently bought vehicle seen there is a recall
NHTSA complaint #11648429 — an unverified report by a vehicle owner.
Lithonia, GA
ELECTRICAL SYSTEM:HORN
Seller sold vehicle without a working horn and hasn’t fixed it
NHTSA complaint #11648430 — an unverified report by a vehicle owner.
Lithonia, GA
ENGINE
I recently bought vehicle seen there is a recall
NHTSA complaint #11648429 — an unverified report by a vehicle owner.
Lithonia, GA
SERVICE BRAKES
I recently bought vehicle seen there is a recall
NHTSA complaint #11648429 — an unverified report by a vehicle owner.
Richland, WA
AIR BAGS
Clock spring went out and would have failed to deploy the airbags if i was in an accident. there was no notification that said it went out. NHTSA campaign number - 15V483000
NHTSA complaint #11618327 — an unverified report by a vehicle owner.
Provo, UT
UNKNOWN OR OTHER
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa
NHTSA complaint #11595644 — an unverified report by a vehicle owner.
Provo, UT
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa
NHTSA complaint #11595644 — an unverified report by a vehicle owner.
Provo, UT
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa
NHTSA complaint #11595644 — an unverified report by a vehicle owner.
San Antonio, TX
VISIBILITY/WIPER
The contact's daughter owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at undisclosed speeds in the rain, an abnormal popping sound was heard. The wipers were moving slowly and became inoperable. The contact stated that after turning on the windshield wipers, the wiper blades went into the down position. The driver was able to pull over. There were no warning lights illuminated. The owner called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
NHTSA complaint #11590410 — an unverified report by a vehicle owner.
Green Bay, WI
POWER TRAIN
A bolt holding my CV Joint backed out causing the bracket between two of the bolts to come lose. The bracket then swung as I drove a created a hole in my transmission. This caused me to lose transmission fluid and damage my transmission. My car has only been serviced at VW certified dealers so I am very disappointed with this issue
NHTSA complaint #11577827 — an unverified report by a vehicle owner.
Greenville, NC
FUEL/PROPULSION SYSTEM
Everytime I fill with gas car will not start.i have to pump accelerator, then it will start.it starts normally on all other occasions. This has been happening for about 6 months or 5 thousand miles.
NHTSA complaint #11573337 — an unverified report by a vehicle owner.
Houston, TX
POWER TRAIN
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11563924 — an unverified report by a vehicle owner.
Houston, TX
STEERING
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11563924 — an unverified report by a vehicle owner.
Houston, TX
ENGINE
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11563924 — an unverified report by a vehicle owner.
at 140,000 milesEl Paso, TX
STEERING
The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while using the key to start the vehicle, the key spun around in the ignition cylinder and failed to start the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.
NHTSA complaint #11557111 — an unverified report by a vehicle owner.
at 140,000 milesEl Paso, TX
ELECTRICAL SYSTEM
The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while using the key to start the vehicle, the key spun around in the ignition cylinder and failed to start the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.
NHTSA complaint #11557111 — an unverified report by a vehicle owner.
Houston, TX
SERVICE BRAKES
ABS module controlling the Anti-Lock brake system has failed. I am told there is a recall for earlier models of this car for the very same issue but not for 2012 model year. This is a safety issue that is very expensive to fix and primarily by the dealer requiring factory programming of a new expensive ABS module
NHTSA complaint #11553518 — an unverified report by a vehicle owner.
Dallas, TX
VEHICLE SPEED CONTROL
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
NHTSA complaint #11547246 — an unverified report by a vehicle owner.
Dallas, TX
EXTERIOR LIGHTING
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
NHTSA complaint #11547246 — an unverified report by a vehicle owner.
Dallas, TX
ELECTRICAL SYSTEM
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
NHTSA complaint #11547246 — an unverified report by a vehicle owner.