2014 Volkswagen Jetta problems

UNKNOWN OR OTHER

I was leaving my house to head to work. When I turned on the highway. The car randomly stopped accelerating. No warning or anything just stopped going. Pulled over to the side and shut it off for five mins. Turned it back on by the car won’t move at all. Not forward not back. Call a tow truck and took it to a shop. There I was told there was a recall on the mechatronic system of these cars and someone didn’t take this one into be fixed. Call VW to inquire about the recall. They said they can’t help! What. That’s crazy! I didn’t even put 50miles on this car. Spent my whole savings to finally have a car! Instead of riding my bike to work and have a good car. For me to be out almost $7000

NHTSA complaint #11732453 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub-freezing conditions—preventing opening from the exterior and sometimes the interior handle. This aligns with Volkswagen TSB 57-18-01, which addresses moisture-related freezing of front door latches. I must enter through the passenger door. While driving, the vehicle triggers "door open" chimes and warnings. The door is latched, but the door is not locked while driving. Which causes wind to catch on the door. If I am able to get the door open from the interior handle, the door will not latch closed. The driver's door fails to lock securely while using the hand exterior sensor or the lock button on the car keys. The other doors lock, but leaves the driver's door unlocked, with no audible unlock confirmation. The selective unlock feature is also inoperative, as the interior unlock button on the driver's panel does not function. After shifting into Drive or Reverse, the door fails to relatch properly if opened and closed. These issues create serious safety risks: Potential for the door to open unexpectedly while driving, risking loss of vehicle control or occupant ejection. Delayed emergency egress in accidents or fires if the latch remains stuck. Driver distraction from persistent false door-ajar alerts, which could mask critical warnings. Compromised vehicle security due to unreliable locking. Given the documented nature of this problem in TSB 57-18-01, this should be a recalled issue as it's a direct impact on door security and vehicle safety.

NHTSA complaint #11711464 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub-freezing conditions—preventing opening from the exterior and sometimes the interior handle. This aligns with Volkswagen TSB 57-18-01, which addresses moisture-related freezing of front door latches. I must enter through the passenger door. While driving, the vehicle triggers "door open" chimes and warnings. The door is latched, but the door is not locked while driving. Which causes wind to catch on the door. If I am able to get the door open from the interior handle, the door will not latch closed. The driver's door fails to lock securely while using the hand exterior sensor or the lock button on the car keys. The other doors lock, but leaves the driver's door unlocked, with no audible unlock confirmation. The selective unlock feature is also inoperative, as the interior unlock button on the driver's panel does not function. After shifting into Drive or Reverse, the door fails to relatch properly if opened and closed. These issues create serious safety risks: Potential for the door to open unexpectedly while driving, risking loss of vehicle control or occupant ejection. Delayed emergency egress in accidents or fires if the latch remains stuck. Driver distraction from persistent false door-ajar alerts, which could mask critical warnings. Compromised vehicle security due to unreliable locking. Given the documented nature of this problem in TSB 57-18-01, this should be a recalled issue as it's a direct impact on door security and vehicle safety.

NHTSA complaint #11711464 — an unverified report by a vehicle owner.

POWER TRAIN

According to the mechanic to whom we took the vehicle, there was a massive short in the mechatronics component of the transmission. The mechanic also informed us that there was no proactive action we could have taken prior to this incident to prevent its occurrence. The car and its components are still available for inspection. The short caused the vehicle to immediately lose power while being driven between 60 and 65 mph on an Interstate Highway, and the vehicle had to be pulled over immediately. No warnings were provided before the short occurred but the failure resulted in the generation of a warning message after the fact. The vehicle had been serviced recently, including a basic inspection of the vehicle's electronics and transmission. I am unaware of the problem having been reproduced by a dealer or independent service center, but having researched the issue I discovered that other owners of similar make, model, and year numbers have experienced similar issues. Neither the vehicle nor its components have been inspected by the manufacturer, police, or insurance representatives, though, as noted previously, we did have a mechanic inspect the vehicle and faulty transmission to determine the cost of fixing/replacing the transmission. Please see Declined Jobs on attached invoice from Aspen Auto Clinic.

NHTSA complaint #11708232 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica bag had ruptured, causing silica to leak into the engine compartment and to clog the heater pipe. The mechanic was able to flush out a significant amount of silica; however, the failure persisted. The contact stated that she resided in a small country area, where it was significantly cold, and the defroster and heater failure had reduced the contact's ability to see the roadway while driving in cold weather and to remain warm inside the vehicle. The dealer was notified of the failure and informed the contact that all the compromised hoses, pipes, and parts might need to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11705543 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING

The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica bag had ruptured, causing silica to leak into the engine compartment and to clog the heater pipe. The mechanic was able to flush out a significant amount of silica; however, the failure persisted. The contact stated that she resided in a small country area, where it was significantly cold, and the defroster and heater failure had reduced the contact's ability to see the roadway while driving in cold weather and to remain warm inside the vehicle. The dealer was notified of the failure and informed the contact that all the compromised hoses, pipes, and parts might need to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11705543 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

[XXX] driving on [XXX] , my car accelerated to almost redline without me pushing the pedal, I tried the brake only to find it didn't control the car., it died in the slow lane, no power anything. Eng lite was on, towed to my mechanic, he couldn't find why but the code said EGR, so he cleaned and replaced glow plugs, & regen'd the DPF to 0.. so I picked up the car, and a few days later, it did it again through a 4way stop. I called vw & was told to go to the dealer. Oakland VW inspected & said need new DPF $6K. Since the filter doesn't affect throttle, I declined, plus in 2022 on an extended warranty I went to dealer to have the filter replaced, instead they regen'd it & left the bad part in my car. Now the corporate Care Manager wants the DPF replaced for $6K b4 proceeding with any further testing to identify the source of the acceleration problem. The shop mgr, Joseph, was test driving & the car did take off and was not stoppable with the brakes. That was confirmed, yet VW of America is still in a holding pattern and cannot explain why this is happening. THIS IS A MAJOR SAFETY PROBLEM. The car takes off out of control unexpectedly, and the brakes won't stop the force forward. PLEASE help me, I cannot stress enough the danger this car puts me and others in, and it is my only vehicle. The dealer is trying but corporate is being difficult and are not interested in compromise. The DPF, emissions issues they have had, have nothing to do with the acceleration and they just refuse to move forward or discuss anything else. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11677411 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

[XXX] driving on [XXX] , my car accelerated to almost redline without me pushing the pedal, I tried the brake only to find it didn't control the car., it died in the slow lane, no power anything. Eng lite was on, towed to my mechanic, he couldn't find why but the code said EGR, so he cleaned and replaced glow plugs, & regen'd the DPF to 0.. so I picked up the car, and a few days later, it did it again through a 4way stop. I called vw & was told to go to the dealer. Oakland VW inspected & said need new DPF $6K. Since the filter doesn't affect throttle, I declined, plus in 2022 on an extended warranty I went to dealer to have the filter replaced, instead they regen'd it & left the bad part in my car. Now the corporate Care Manager wants the DPF replaced for $6K b4 proceeding with any further testing to identify the source of the acceleration problem. The shop mgr, Joseph, was test driving & the car did take off and was not stoppable with the brakes. That was confirmed, yet VW of America is still in a holding pattern and cannot explain why this is happening. THIS IS A MAJOR SAFETY PROBLEM. The car takes off out of control unexpectedly, and the brakes won't stop the force forward. PLEASE help me, I cannot stress enough the danger this car puts me and others in, and it is my only vehicle. The dealer is trying but corporate is being difficult and are not interested in compromise. The DPF, emissions issues they have had, have nothing to do with the acceleration and they just refuse to move forward or discuss anything else. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11677411 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 45 MPH, the vehicle independently accelerated to 70 MPH. The contact immediately depressed the brake pedal; however, the vehicle failed to respond as needed. The contact pulled over onto the side of the road and the vehicle lost motive power. There was no warning light illuminated. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that there was no fault found with the vehicle. The contact continued driving however, while driving uphill at 25 MPH and approaching a stop sign at an intersection, the vehicle independently accelerated to 50 MPH, with the check engine warning light illuminated. The contact depressed the brake pedal however, the vehicle failed to respond. The contact shifted to neutral(N) and allowed the vehicle to slow down before driving to a local dealer for the vehicle to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

NHTSA complaint #11674105 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 45 MPH, the vehicle independently accelerated to 70 MPH. The contact immediately depressed the brake pedal; however, the vehicle failed to respond as needed. The contact pulled over onto the side of the road and the vehicle lost motive power. There was no warning light illuminated. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that there was no fault found with the vehicle. The contact continued driving however, while driving uphill at 25 MPH and approaching a stop sign at an intersection, the vehicle independently accelerated to 50 MPH, with the check engine warning light illuminated. The contact depressed the brake pedal however, the vehicle failed to respond. The contact shifted to neutral(N) and allowed the vehicle to slow down before driving to a local dealer for the vehicle to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

NHTSA complaint #11674105 — an unverified report by a vehicle owner.

ENGINE

My cars consumes oil like crazy. I'd say every week I am adding a quart to two quarts of oil. I would lose power while driving. Sometimes the car would just shut off And then it would take a few times to get it started. I was in the middle of driving when the car just completely shut off on me and it will not start at all. It will crank and sound like it's going to turn over but it won't. I've been told it's most likely a timing chain issue.

NHTSA complaint #11660169 — an unverified report by a vehicle owner.

POWER TRAIN

I was driving down the Highway at 65 miles per hour when my vehicle suddenly appeared to go into neutral and I lost power in the middle lane and almost was rear-ended. I was able to move over to the side shoulder just gliding. The vehicle starts but while driving it the transmission suddenly appears to go into neutral. The symptoms are consistent with the Recall 34J6 but when I look up my VIN it does not show any pending recalls.

NHTSA complaint #11649963 — an unverified report by a vehicle owner.

POWER TRAIN

I HAVE A 2014 JETTA HYBRID. MY CAR LOST POWER WHEN I TRIED TO USE IT. BROUGHT IT TO VW OF HAYWARD AND WAS TOLD IT WAS A FAULTY MECHATRON UNIT. WHICH I PAID FOR. I FOUND A RECALL ON THIS UNIT BUT FOR SOME REASON THE RECALL DIDN'T COVER MY VEHICLE. THAT ODD BECAUSE IT SAYS THAT 2013-2015 JETTA ARE BEING RECALL FOR MECHATRON FAILURES (RECALL CODE 34J6). ALL OF THE PROBLEMS DESCRIBED IN THE RECALL WERE EXACTLY WHAT HAPPENED TO MY VEHICLE. I THINK MY CAR SHOULD HAVE BEEN COVERED BY THE RECALL. I DON'T THINK I SHOUILD HAVE TO PAY FOR THIS REPAIR ($2400). THIS DEFECT WAS KNOWN BY VW AND IT IS THEIR RESPONSIBILITY TO COVER THE COSTS.

NHTSA complaint #11648428 — an unverified report by a vehicle owner.

ENGINE

Oil consumption: My 2014 Jetta 1.8T SE is consuming oil at an excessive rate. This began at 30,000 miles and has been to the VW dealership numerous times ending without resolution.

NHTSA complaint #11640392 — an unverified report by a vehicle owner.

AIR BAGS

During this summer (2024), I got a warning with three beeps then warning lights came on, went off for a several months, and now have come on and stayed on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, Tire Pressure). This has to be an issue with VW. There was close to 63,000 miles on the car at the time. Now there's only 64,000 miles on the car. The dealer service center couldn't really determine the cause but still quoted a repair of nearly $4,000.

NHTSA complaint #11629877 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

During this summer (2024), I got a warning with three beeps then warning lights came on, went off for a several months, and now have come on and stayed on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, Tire Pressure). This has to be an issue with VW. There was close to 63,000 miles on the car at the time. Now there's only 64,000 miles on the car. The dealer service center couldn't really determine the cause but still quoted a repair of nearly $4,000.

NHTSA complaint #11629877 — an unverified report by a vehicle owner.

SERVICE BRAKES

During this summer (2024), I got a warning with three beeps then warning lights came on, went off for a several months, and now have come on and stayed on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, Tire Pressure). This has to be an issue with VW. There was close to 63,000 miles on the car at the time. Now there's only 64,000 miles on the car. The dealer service center couldn't really determine the cause but still quoted a repair of nearly $4,000.

NHTSA complaint #11629877 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

PTC Heater - Driver side footwell short / overheating Burning smell Climatronic temp set to warm Fan speed on or off Outside air temperature below 35deg fahrenheit Burning plastic and vapor starts filling the cabin within 10 seconds Fear of vehicular fire or related health effects from exposure. No warning codes or lights to indicate an issue.

NHTSA complaint #11628226 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving on the highway at approximately 50 MPH, the RMPs revved however the vehicle lost automotive power. The contact merged to the side of the road and noticed transmission fluid was leaking. The vehicle was restarted however failed to increase in speed. The vehicle was towed to the residence where an independent mechanic diagnosed that the vehicle was leaking transmission fluid from between the transmission and the engine. A dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number:13V568000 (POWER TRAIN) as a probable cause for failure. The approximate mileage at the time of failure was 190,000.

NHTSA complaint #11620466 — an unverified report by a vehicle owner.

ENGINE

HI, I bought this 2014 VW Jetta with 87,000 miles on it for $12,000 from Conicelli Motors in Conshohocken, PA- Nov 2021. I put $8000 down and had $4000 left to pay on it. I kept up with my oil changes and everything. By Oct 2023, I am being told the engine needs to be replaced. I have let this car sit in the parking lot, and I am still making payments on it. There is no way this car should need a complete motor replacement. From a few mechanics, the cost for a motor to be replaces is about $12000. That is what I paid for the car. Looking at all the 2014 VW Jetta engine recalls, I believe VW is the issue. I don't see a recall with my VIN number, but there should have been one.

NHTSA complaint #11607183 — an unverified report by a vehicle owner.