117 of the
2,799 complaints filed about the BMW X3
are about the body and structure —
4% of everything owners reported.
The worst model year for it is 2019.
On June 23, 2026 around 3:30pm, we were driving 70 mph on an interstate (I40) and the panoramic sunroof spontaneously shattered on our BMW X3. We were not struck by anything and there was no inclement weather or extreme heat. The sunshade was pulled so we were not hit by the glass, but we were very much in danger. My baby was in the backseat and he would have had glass all over him. We had to pull over on the highway and had to arrange for another car to take us home.
NHTSA complaint #11746577 — an unverified report by a vehicle owner.
While driving our BMW 2019 X3 on the highway, other drivers honked to get my attention that our vehicle's rear hatch was partially open. When we came to a stop light, I had my son riding in the passenger seat press the hatch button on the key fob to close the hatch. Instead this fully opened the back hatch. We continued pressing the fob button in an attempt to get the hatch to close without having to exit the vehicle. Rather than exit the vechicle in the middle of the roadway, we drove about 50 yards until we could pull over safely. A motorcyclist had been following us, and came up behind and communicated that he wanted to press the button to close the hatch. After I gave my consent, he pressed the close button and the hatch closed and latched. My husband has previously had incidents where after parking the BMW, he finds the back hatch open. He's also researched online this is apparently an issue. Reference: [XXX] NHTSA claim XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11740123 — an unverified report by a vehicle owner.
The contact's husband owns a 2025 BMW X3. The contact stated that on multiple occasions while retrieving items out of the vehicle's liftgate, the liftgate door would independently shut while an individual was there. The contact stated that on one occasion, the liftgate door had pinned her against the vehicle and the contact used excessive force to open the liftgate. The contact had taken the vehicle to the dealer on three separate occasion; however, they failed to duplicate the failure after each visit. The contact stated that she fears using the vehicle due to the liftgate failure. The vehicle was not repaired. The contact made multiple attempts to reach the manufacturer; however, both the contact and the manufacturer repeatedly missed each others phone calls. The contact eventually sent an email to the manufacturer; the contact had yet to receive a response to his email. The failure mileage was 1,500.
NHTSA complaint #11736492 — an unverified report by a vehicle owner.
The sunroof drains of the vehicle become easily clogged. When this happens, water drains into the battery compartment and interior of the vehicle. Although BMW is aware of this, and the attendant danger of having water pooling in the battery compartment, they have not addressed the issue. There are no warning lamps, messages or other symptoms prior to the problem.
NHTSA complaint #11731138 — an unverified report by a vehicle owner.
The sunroof glass spontaneously shattered while the vehicle was in motion. There were no weather events, debris, or damage to the sunroof prior to the incident. The panoramic moonroof behind the sunroof remained intact.
NHTSA complaint #11706294 — an unverified report by a vehicle owner.
The contact owns a 2021 BMW X3. The contact received notifications of NHTSA Campaign Numbers: 24V534000 (STRUCTURE) and 25V636000 (ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11703947 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? The braking system failed to respond when the brake pedal was pressed. Additionally, the Automatic Emergency Braking (AEB) system did not activate. Both the vehicle and its components are available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle was traveling at approximately 25–30 mph in light rain. When the brakes did not engage, I was unable to slow down or stop, resulting in a collision with the vehicle in front of me. The complete loss of braking capability created a significant risk of injury to me, my passengers, and other road users. Has the problem been reproduced or confirmed by a dealer or independent service center? At this time, the issue has not yet been reproduced or confirmed. The vehicle is scheduled to be inspected by the dealership/service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The incident was reported, and the vehicle is pending inspection by the dealer and insurance representatives. No mechanical inspection has yet been performed by the manufacturer at the time of this complaint. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights, messages, or abnormal symptoms were displayed before or during the failure. The brake failure occurred suddenly without any prior indication. Additional Context: The vehicle is approximately 20 days old. The incident occurred on a wet road during light rain. The brakes failed completely on pedal application, and the AEB system did not respond.
NHTSA complaint #11702834 — an unverified report by a vehicle owner.
2019 BMW X3 with operable sunroof. Significant leakage occurred in front and rear of car risking electrical failure and therefore accident. Dealer denies that this is a problem and Bmw takes no responsibility for what is a hidden defect of the drainage system for the sunroof. Hundreds of individuals have the same exact problem. Hundreds are automatically denied any assistance or responsibility by dealer or manufacture. In a prior claim, it appears that Bmw lost and was found guilty of concealment of a manufacturers defect and was instructed to pay $500 million to plaintiff. Examination of law firms indicate that this significant problem affecting hundreds perhaps thousands of Bmw x-3 has not been registered as a significant complaint, notwithstanding the fact that they have already been in court and been found guilty. Please contact me 804-241-2773 Cell. Or rgrossberg@comcast.net. Examination of owner handbook produced by Bmw informs owner that rails and drains for sunroof must be cleaned. But they indicate that problems with this issue are not covered by the warranty. This needs to be verified. Anecdotal Reports indicate that hundreds of complaints have been received. Bmw is denying any responsibility. Conversation with attorneys indicate this is a habitual problem with Bmw. In this case, it’s a manufacturers defect, on disclosed, causes damage, all problems are denied by manufacturer. Consider this a formal submission of a complaint and a violation of variety of rules and laws covering local, state, and federal jurisdiction Richard grossberg 405 Westham Parkway, Richmond, VA 23229
NHTSA complaint #11702247 — an unverified report by a vehicle owner.
The contact owns a 2020 BMW X3. The contact stated that while driving at an undisclosed speed, the emergency sensor warning light illuminated, as well as the camera system, the Forward Collision Avoidance warning light, and the key proximity features malfunctioned. The contact stated that the shark fin cover was missing from the vehicle. The vehicle was taken to the dealer, where it was diagnosed, and determined that the backup battery and wiring harness were damaged due to water intrusion from the missing shark fin cover. The contact was informed that the backup battery, wiring harness, and shark fin cover need to be replaced; however, the vehicle remained unrepaired. The contact had contacted the insurance provider, and the insurance provider declined to cover the repairs under the comprehensive coverage, citing that the failure was a known issue with BMW vehicles. The manufacturer had not been notified of the failures. The failure mileage was 70,000.
NHTSA complaint #11700603 — an unverified report by a vehicle owner.
So this just happened today - I was driving my 2020 BMW X3 on the freeway, cruising around 80 mph. No cars around me, no rocks, nothing hit the car… and suddenly, BANG! It sounded like a gunshot or small explosion. The sunroof shattered outward - completely blown out. Luckily, I had my interior sunshade closed, so all the glass shards were caught there instead of raining down on me. I pulled over immediately to check - there’s no sign of impact or debris. It just seems like the glass literally exploded on its own. Looks like BMWs have a defective sunroof coz there are thousands of reports on sunroofs exploding on various forums. The only reason I want to report this is because this is huge safety issue based on my experience when it happened and god forbid someone loses their life if they get all the glass into their eyes when their sunroof explodes while driving on freeway at this speed without any warning!
NHTSA complaint #11694426 — an unverified report by a vehicle owner.
Regarding SIB 65 12 22, NHTSA ID Number 10227571, Manufacturer Communication Number B651222. Summary: The seal of the roof-mounted antenna housing is separating from the vehicle. Affected Products: (20) Vehicle BMW X3 2018-2022 - BMW X4 2019-2022 - BMW X5 2019-2022 - BMW X6 2020-2022 - BMW X7 2019-2022 I would like to mention that, this issue was known by BMW and acknowledge as Painting Process Deffect, BMW havent release a recall. BMW released on oct 2022 a BMW Service Information Bulletin detailing a defect in the paint and sealant of the roof-mounted antenna housing, which can allow water to leak into the vehicle and damage electrical components, including the emergency call system and GPS. Vehicles produced before January 10, 2022, are affected. The bulletin provides instructions for dealers to inspect for water ingress, remove the affected antenna housing, inspect the paint for separation on the sealing surface, and replace the housing if the paint is separating. Even when this production deffect main consequence is the damage of the Telematics Control Unit (tcu) due to physical closeness and consequently failure of the vehicle’s emergency call system and other communication systems and gps. The bulletin only focus on replace of antenna and painting of area (approx cost $700) and doesnt mention any alternatives for solution to damaged TCU (approx cost $3000) and on top the solution mentioned is even more restricted to Coverage under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. Please, respectfully request you to consider reviewing this situation due to affects 20 models and a considerable big amount of people.
NHTSA complaint #11686559 — an unverified report by a vehicle owner.
The contact owns a 2013 BMW X3. The contact stated that while operating the vehicle, there was smoke coming from under the hood of the vehicle, and there was oil leaking from the engine compartment. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine gasket was faulty and needed to be replaced. Additionally, the contact was informed that the subframe of the vehicle was rusted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
NHTSA complaint #11676142 — an unverified report by a vehicle owner.
The contact owns a 2025 BMW X3. The contact stated that while reaching into the vehicle, his jacket became snagged. After a visual inspection, the contact observed a "D-ring" metal sticking out a 1/4 inch from the interior C-Pillar, creating a potential laceration risk. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 100.
NHTSA complaint #11652103 — an unverified report by a vehicle owner.
The seal of the roof-mounted antenna housing adhesive was faulty. This caused separating from the vehicle allowing water into the vehicle, which damaged emergency call components and equipment. BMW told me this was a know issue, but that NHTSA had not yet applied this to my vehicle. Please issue an advisory on this known issue. My car is under 40,000 miles and fairly new still. Adhesive should not be deteriorating this early. Preventative maintenance could not have addressed this factory issue. - Excerpt from BMW inspection: Concern Critical Client States Emergency Call Malfunction On. Aux Battery Replaced Twice. Ref Ro 871625 And Ro 907864. Please Check And Advise Cause FOUND SHARK FIN COVER GLUE TO BE LOOSE AND TO HAVE A SLOW WATER LEAK. WATER DAMAGED TCB MODULE. NO COMMUNICATION WITH TCB MODULE. Correction REPLACE TCB MODULE. REPLACE ROOF ANTENNA. REPLACE SHARK FIN. PROGRAM AND ENCODE TCB MODULE Cost: $2,8550.50
NHTSA complaint #11637557 — an unverified report by a vehicle owner.
The contact owns a 2019 BMW X3. The contact stated that upon starting the vehicle, the message "Emergency Call System Notification Failure" was displayed on the instrument cluster, causing the speedometer and the odometer to become inoperable. The service warning light was illuminated. Additionally, the contact stated that the navigation system was inoperable, and the vehicle function setting on the infotainment system also indicated that the Emergency Call System Notification had failed. The vehicle was taken to the dealer, where it was diagnosed that the TBC module and battery had failed due to water intrusion in the shark fin of the roof. The dealer determined that the TBC module and the TBC module battery needed to be replaced. Additionally, the dealer informed the contact that the shark fin needed to be resealed. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out of warranty. The failure mileage was approximately 62,000.
NHTSA complaint #11636532 — an unverified report by a vehicle owner.
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11634641 — an unverified report by a vehicle owner.
My 2019 BMW X3 posted this error on the instrument display "Emergency call system malfunction". BMW service informed me that the shark fin roof mounted antenna is leaking. It causes issues with the SOS feature, navigation (reporting wrong location). There are numerous complaints on BMW owners message boards with the same problem. There is at least one BMW Service Information Bulletin (SIB) that applies to this issue for my vehicle. It is number B65 12 22. I was told this issue is not covered under my certified pre-owned warranty. This is a safety issue affecting thousands of BMW owners. BMW should do the right thing, issue a recall on the affected models and repair this problem. Thank you.
NHTSA complaint #11631848 — an unverified report by a vehicle owner.
my car has a recall, and dealer told me it can not be solved. for this reason, I can not rent my car in Turo due to incomplete recall, and I also have safety concerns
NHTSA complaint #11630740 — an unverified report by a vehicle owner.
The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11630429 — an unverified report by a vehicle owner.