107 of the 4,169 complaints filed about the Cadillac SRX are about the airbag system — 3% of everything owners reported. The worst model year for it is 2011.
107
Complaints
3%
Share of all complaints
56
Crashes
2
Fires
AIR BAGS
A deer rammed my passager side . airbag light was always on saying passenger airbag off . but when it explodes it injured my passenger . all the airbags didn't activate my car shut down after the incident but a few moments after it regenerated there were all types of debris after the extreme loudness of the air bags explosion. I'm still traumatized.
NHTSA complaint #11744662 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at 60 MPH, they struck a hog in a T-boned crash. The vehicle was towed to an autobody facility. After the crash, the airbag signal turned off. The driver noticed smoke emerging from the front of the vehicle, but no fire was present. A police report was filed. There was an air releasing sound detected, and the driver hesitated to exit the vehicle. The contact sustained injuries to her chest and had soreness, but medical attention was not provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000. The contact indicated that the vehicle may be a total loss.
NHTSA complaint #11732746 — an unverified report by a vehicle owner.
AIR BAGS
2012 Cadillac SRX was traveling approximately 30mph and t-boned another vehicle at an intersection. Both vehicles were totaled. The airbags in the Cadillac did not deploy and the seatbelt did not lock, causing the driver to be thrust forward into the steering wheel and windshield. Significant head injury. The safety of everyone was at risk, this car was not even road-worthy from the moment it left the floor.
NHTSA complaint #11731874 — an unverified report by a vehicle owner.
AIR BAGS
A deer hit the driver side of my car. The air bag had a smell but did not deflate. The seatbelts kinda detached from the driver’s seat and both front seatbelts are locked very tight. This happened 1/3/25. About three months ago while driving, the driver seat went into the lowest level position. When I put it back where I could drive it, it did it again. I had to keep putting it in place till I got home. It hasn’t done that again yet. Please send me any recalls so I can get them fixed. Thank you
NHTSA complaint #11638843 — an unverified report by a vehicle owner.
AIR BAGS
My side air bags deployed for no apparent reason.
NHTSA complaint #11601774 — an unverified report by a vehicle owner.
AIR BAGS
Passenger seat airbag light stays on all the time. Part to replace is no longer avaliable according to local Cadillac dealer.
NHTSA complaint #11577755 — an unverified report by a vehicle owner.
AIR BAGS
aint been fixed
NHTSA complaint #11576106 — an unverified report by a vehicle owner.
AIR BAGS
I got into an accident and my airbags did not go off
NHTSA complaint #11559417 — an unverified report by a vehicle owner.
AIR BAGS
Was involved in a accident., side panel airbags deployed., shrapnel from airbags cuts and bruises on airs and shoulders. Also, driving car during summer with high temperatures cause electrical problems with dashboard system.
NHTSA complaint #11546295 — an unverified report by a vehicle owner.
AIR BAGS
Passenger seat belt will not extend for Passenger to wear for safety.
NHTSA complaint #11529912 — an unverified report by a vehicle owner.
AIR BAGS
The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive
NHTSA complaint #11528422 — an unverified report by a vehicle owner.
AIR BAGS
I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior to accident. Car was deemed total loss by Progressive. There is a police report and car is in Progressive’s possession.
NHTSA complaint #11524297 — an unverified report by a vehicle owner.
AIR BAGS
I bought this as a certified used vehicle. On 1/21/2023 I had a wreck and based on my vehicle, injuries, and photos I strongly believe the airbags should have deployed. I specifically bought this vehicle due to the safety and airbag components. I am reporting this incident because I would not want anyone to be injured or any children in the event that this is something that needs to be looked into. I appreciate your website and how it breaks down the safety of vehicles and for this reason I feel it is important to report this issue. (It was a total loss, I sought medical attention, the vehicle was towed, however the photos are what blew my mind when I went to retrieve my items. I do not understand how airbags did not deploy).
NHTSA complaint #11508388 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.
NHTSA complaint #11505207 — an unverified report by a vehicle owner.
AIR BAGS
I was in an accident on 8/19/22. I was completely stopped when struck head on by a Ram Truck with a Ranch-hand bumper. The hit totaled my car, bending the frame and pushing the left front of the vehicle up against the firewall and driving my vehicle sideways. However, the airbag did not deploy. The car is now in possession of Texas Farm Bureau Insurance. My head struck the driver's-side window, and I suffered a head injury, whiplash which resulted in a concussion, and neck and back injuries. There were no warning lamps, messages, or other symptoms of the problem prior to the accident.
NHTSA complaint #11484715 — an unverified report by a vehicle owner.
AIR BAGS
Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as SERVICE AIRBAG,SEATBELT,service stabilitrak,service rear axle,service traction control,service park assist,service suspension,"battery saver mode",service brakesThey told me it would cost me $50 to have it towed,whatever the cost for them to diagnose,the cost to fix whatever was wrong.The General Manager told me that the problems with my car when I brought it in:(issues related to the Rear Toe Link Recall)IE:service stabilitrak,service traction control, service rear axle,swaying in the back.Something was wrong with my battery and powersteering.I took it to another GM certified dealer, and"the ground was burnt and melted the rear fuse box,the ground to the fuse box was fried." The "pre-invoice" I received when picking my car up from Don Thornton Cadillac said "performed wire repair to ground wire".I paid $1,178.24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car.COMPLETELY. Don Thornton Cadillac is not taking responsibility what so ever for the problems, SAFETY ISSUES, that I had when I picked up my car,and certainly did not have when I dropped it off.Please help!I do not know what to do.I am now without a car.It was by the grace of god,that I actually wasn't able to drive my car.I could have had my 3 grandchildren,or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments,or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!
NHTSA complaint #11472297 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2008 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the horn became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11463323 — an unverified report by a vehicle owner.
AIR BAGS
This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.
NHTSA complaint #11458541 — an unverified report by a vehicle owner.
AIR BAGS
UNITS ONE, TWO, AND THREE WERE TRAVELING ON I-90 W/B. AT APPROXIMATELY MILEPOST 62.0 UNIT ONE TRAVELING IN LANE #3 (LANE #3, BEING THE THIRD LANE FROM THE MEDIAN WALL) LOST CONTROL, SPUN, AND STRUCK THE REAR DRIVER QUARTER PANEL OF UNIT TWO TRAVELING IN LANE #3. THE IMPACT FORCED FORWARD UNIT TWO INTO THE REAR OF UNIT THREE TRAVELING IN LANE #1. THEN UNIT TWO SPUN, DROVE OFF THE ROADWAY ONTO THE RIGHT SHOULDER AND STRUCK THE CONCRETE BARRIER. THE DRIVERS HAD NO RECOLLECTIONS REFERENCING THE ACCIDENT. My car was nr.2 in police report. I hit concrete barrier and my airbags didn't deploy. Car is a total loss. not repairable. My head landed on steering will. I have fractures nasal bone and my cartilage was moved. I will need have a surgery. Other injury are lower back , knee and chest. State Farm Insurance towed car to Friendly Ford facility phone is 630-924 8686 ext 8351. State Farm External Claim Resource is 855-231-1590 ext.711.
NHTSA complaint #11458264 — an unverified report by a vehicle owner.
AIR BAGS
The contact owned a 2011 Cadillac SRX. The contact stated that while driving at approximately 45-50 MPH, another vehicle rear-ended his vehicle, causing his vehicle to crash into a concrete barrier. No air bags were deployed upon impact. The contact suffered a broken nose from hitting the steering wheel upon impact and was transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, then to a body shop where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
NHTSA complaint #11455694 — an unverified report by a vehicle owner.