FaultScore

1998 Chrysler Town AND Country airbag problems

45 of the 397 complaints about the 1998 Chrysler Town AND Country are about the airbag system — 11% of everything reported for this model year. Half of the failures with a mileage on record happened before 85,525 miles.

B

45

Complaints

1

Crashes

0

Fires

2

Injuries

Exactly what failed

AIR Bags 35 77.8%
Frontal 8 17.8%
Sensor/Control Module 1 2.2%
Side/Window 1 2.2%

Airbags across every Chrysler Town AND Country year

1994 17 0.9%
1996 127 6.9%
1997 85 4.6%
1998 45 2.4%
1999 59 3.2%
2000 31 1.7%
2001 72 3.9%
2002 67 3.6%
2003 25 1.4%
2004 14 0.8%
2005 164 8.9%
2006 63 3.4%
2007 16 0.9%
2008 376 20.4%
2009 192 10.4%
2010 270 14.6%
2011 24 1.3%
2012 18 1.0%
2013 50 2.7%
2014 76 4.1%
2015 38 2.1%
2016 16 0.9%

What owners said

Filed with NHTSA, in their own words.

at 300,000 miles Everett, WA

AIR BAGS

VEHICLE CONTINUES TO TURN OFF WHEN SLOWING DOWN AND MUST RESTART VEHICLE WHILE APPROACHING A LIGHT OR GOING UP A HILL. VEHICLE TAKEN TO REPAIR SHOP PRIOR AND COULD NOT FIND ANYTHING WRONG WITH VEHICLE, REPAIR SHOP CONFIRMED ISSUES. HAVE REPORT FROM SHOP INDICATING CONCERN FOR SAFETY WHILE DRIVING VEHICLE. LOOKED FOR RECALLS REGARDING THIS AND NOTHING REPORTED. AGAIN, VEHICLE STOPS RUNNING INTERMITENTLY AND MUST RESTART VEHICLE. ALL POWER TO VEHICLE STOPS.

NHTSA complaint #10652960 — an unverified report by a vehicle owner.

at 121,000 miles Northville, MI

AIR BAGS

THE AIRBAG LIGHT HAD BEEN ON FOR MONTHS AND WAS ON WHEN I BOUGHT THE CAR LAST NOVEMBER, 2013. SO IT HAD BEEN ON FOR AN UNKNOWN PERIOD OF TIME. THE HORN AND CRUISE CONTROL STOPPED WORKING AFTER I BLEW THE HORN AT SOMEONE WHO DID NOT TURN ON GREEN ARROW IN FRONT OF ME. I AM SURE IT WAS THE CLOCKSPRING WHICH OPERATES THOSE THREE FEATURES. THE DEALER WOULD NOT FIX IT AT CHRYSLER'S COST BECAUSE THE VIN NUMBER WAS NOT PART OF THE CLOCKSPRING RECALL.

NHTSA complaint #10575507 — an unverified report by a vehicle owner.

at 118,000 miles Northville, MI

AIR BAGS

TL* THE CONTACT OWNS A 1998 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE FAILURE RECURRED WHEN DRIVING VARIOUS SPEEDS. ADDITIONALLY, THE HORN AND CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 04V480000 (AIR BAGS) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. UPDATED 05/19/14 MA THE CONSUMER REPAIRED THE CLOCKSPRING. THE CONSUMER STATED THE FAILURES ALL OCCURRED BEFORE 118,000. THE VEHICLE NEEDED TO BE REPAIRED WHEN IT WAS PURCHASED. UPDATED 06/04/2014

NHTSA complaint #10575404 — an unverified report by a vehicle owner.

Lodi, CA

AIR BAGS:FRONTAL

MY AIR BAG LIGHT WOULD COME ON AND GO OFF AND NOW IT JUST STAYS ON AND HORN DOES NOT WORK, I JUST LEARNED THERE WAS A RECALL ON THE CLOCKSPRING PART A FEW YEARS AGO BUT I JUST BOUGHT THE CAR USED IN APRIL OF 2006 AND A FEW MONTHS AGO I JUST HAD A BRAKE PROBLEM FIXED BECAUSE LIGHT CAME ON AND THAT COST OVER $400.00 WHICH I HAD TO OPEN AN ACCOUNT TO PAY FOR AS I AM ON DISABILITY AND COULD NOT AFFORD THAT AMOUNT SO I SURE CAN'T PAY HUNDREDS OF DOLLARS AGAIN FOR SOMETHING THAT IS A DEFECT. SO FAR HAVE NOT TAKEN IN TO BE CHECKED AS DID NOT KNOW WHAT PROBLEM WAS UNTIL I STARTED SEARCHING THE WEB, HAD ASKED OTHERS IN PRIOR MONTH BUT NO ONE KNEW WHAT COULD BE CAUSING IT AND HAD NO CASH TO TAKE IT IN.

NHTSA complaint #10237297 — an unverified report by a vehicle owner.

East Islip, NY 1 injured

AIR BAGS

AIRBAG DEPLOY WHILE DRIVING 55MPH MIDDLE LANE, COULD NOT SEE, VAN FILLED WITH SMOKE, ALMOST CRASH WITH MY 3 CHILDREN IN VAN, INJURY BURNS ON ARMS IGNITION FAILED 4 TIMES REPLACED 2X UNDER WARRANTY

NHTSA complaint #10069664 — an unverified report by a vehicle owner.

Louisville, KY

AIR BAGS

THERE HAS BEEN A RECALL OF THE 1996-98 MINIVANS FOR THE CLOCKSPRING FAILURE. DEALER SAYS THAT MY VAN IS NOT COVERED UNDER THIS RECALL AND CHRYSLER'S CUSTOMER SERVICE CENTER IS OF NO HELP EITHER. MY 1998 T&C EXHIBITS THE EXACT SAME ISSUES AS THE OTHER MINIVANS AFFECTED BY THIS DEFECTIVE DEVICE (AIRBAG LIGHT, CRUISE & HORN NOT FUNCTIONAL). THE AIRBAG AND HORN ARE SAFETY DEVICES AND MUST BE REPLACED/REPAIRED. I HAVE HAD TO REPLACE THIS PART AT MY OWN EXPENSE. WHY IS MY VEHICLE NOT COVERED UNDER THIS RECALL? IT HAS THE SAME MANUFACTURED DATE, SAME ISSUES, SAME DEFECTIVE PART... I EXPECT CHRYSLER TO PAY FOR THIS REPAIR ($233.94).

NHTSA complaint #10057047 — an unverified report by a vehicle owner.

EL Cajon, CA

AIR BAGS

WHEN TURNING THE STEERING WHEEL THE DRIVER HEARD A RATTLING NOISE. THE HORN STOPPED OPERATING AND THE INTERIOR LIGHTING REMAINED ON. *AK THE VEHICLE HAD AN AIR BAG FAILURE WHICH ALSO CAUSED THE CRUISE CONTROL TO STOP FUNCTIONING.

NHTSA complaint #10057761 — an unverified report by a vehicle owner.

at 85,000 miles Toledo, OH

AIR BAGS:FRONTAL

AIRBAG LIGHT CAME ON, HORN AND CRUISE CONTROL WOULD NOT WORK. WE HAD TO HAVE THE CLOCK SPRING REPLACED. MISSED A RECALL BY 5 DAYS.

NHTSA complaint #10056371 — an unverified report by a vehicle owner.

at 50,853 miles Morton Grove, IL

AIR BAGS:FRONTAL

AIRBAG LIGHT STAYS ON. HORN DOESN'T WORK. TOLD BY CHRYSLER THAT THE CAR IS NOT AMONG THE CARS RECALLED FOR CLOCK SPRING FAILURE.

NHTSA complaint #10043132 — an unverified report by a vehicle owner.

Grand Prairie, TX

AIR BAGS

CLOCKSPRING FAILED, CAUSING AIR BAGS AND HORN TO MALFUNCTION.

NHTSA complaint #10042127 — an unverified report by a vehicle owner.

at 76,000 miles Overland Park, KS

AIR BAGS

AFTER STARTING THE VEHICLE AIR BAG LIGHT WOULD COME ON AND WOULD STAY ON THE REMINDER OF THE TIME THAT VEHICLE OPERATED. DEALERSHIP HAD BEEN NOTIFIED, BUT THE PROBLEM HAD NOT BEEN RESOLVED.

NHTSA complaint #10040751 — an unverified report by a vehicle owner.

at 86,050 miles Sellersburg, IN

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE

CONSUMER REQUESTING REIMBURSEMENT FOR CLOCKSPRING REPAIRS. *MR PH

NHTSA complaint #10024191 — an unverified report by a vehicle owner.

at 3,000 miles Fredericksburg, VA

AIR BAGS:FRONTAL

THIS VEHICLE HAD TWO CLOCK SPRING FAILURES WITH THE AIR BAG WARNING LIGHT STAYING ON. THE FIRST OCCURRED AT 3000 MILES. THE SECOND FAILURE CAUSED CRUISE CONTROL TO CEASE WORKING. WITH POWER STEERING COMPLAINT, THE VIBRATION AND GRUMBLING IN THE STEERING AT SLOW SPEEDS WAS A CAUSE OF CONCERN. AFTER THE STEERING RACK WAS REPLACED, AND LONGER STEERING HOSES PLACED ON THE VEHICLE, THE VIBRATION CONTINUED IN THE STEERING, ALTHOUGH SOMEWHAT SUBDUED. THE STEERING PUMP FLOW CONTROL VALVE WAS WORN. WHEN THE FLUID REACHED OPERATING TEMPERATURES, THE VIBRATION INCREASED AND BECAME MORE NOTICEABLE WHEN DRIVING FOR SEVERAL HOURS. THE STEERING FELT NON-RESPONSIVE GOING INTO TURNS AT SLOW SPEEDS. I ENDED UP PAYING FOR THE STEERING PUMP REPLACEMENT, SINCE THE DEALERSHIP DIDN'T CONSIDER MY COMPLAINT A FAULT WITH THE PUMP, ALTHOUGH THE STEERING IS 100% BETTER WITH THE UNIT REPLACED.---*DT. ------DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS-------769523.

NHTSA complaint #10008550 — an unverified report by a vehicle owner.

at 70,000 miles Dearborn Heights, MI

AIR BAGS

THE VEHICLES ABS SENSOR LIGHT STAYED ON AND HORN DID NOT FUNCTION. *NLM

NHTSA complaint #10018067 — an unverified report by a vehicle owner.

Avon, CT

AIR BAGS

THE VEHICLES HORN NO LONGER WORKED WHILE DRIVING. POSSIBLE CLOCK SPRING FAILURE. *NLM

NHTSA complaint #10017936 — an unverified report by a vehicle owner.

Avon, CT

AIR BAGS

THE VEHICLES CRUISE CONTROL DID NOT WORK. POSSIBLE CLOCK SPRING FAILURE. *NLM

NHTSA complaint #10017937 — an unverified report by a vehicle owner.

at 90,000 miles Avon, CT

AIR BAGS

WHILE DRIVING THE VEHICLES AIR BAG WARNING LIGHT ILLUMINATED AND STAYED ON. POSSIBLE CLOCK SPRING FAILURE. VEHICLE MADE IN MARCH 98, 2 WEEKS OUTSIDE OF RECALL LIMIT.

NHTSA complaint #10017938 — an unverified report by a vehicle owner.

Tustin, CA

AIR BAGS:FRONTAL

THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD, THE DEALER STATED THE CLOCK SPRING NEEDED TO BE REPLACED, THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB *SCC

NHTSA complaint #10014945 — an unverified report by a vehicle owner.

Streator, IL

AIR BAGS

THE FRONT STRUTS AND CLOCKSPRING WAS REPLACED.

NHTSA complaint #10004132 — an unverified report by a vehicle owner.

Centerville, OH

AIR BAGS

CONSUMER NOTICE WHILE TRAVELING AIR BAG INDICATION LIGHT FLASHING AND HORN NOT WORKING INTERMITTENTLY DUE TO CLOCK SPRING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS

NHTSA complaint #8022172 — an unverified report by a vehicle owner.

Roanoke, IN

AIR BAGS

THE AIRBAG LIGHT KEPT COMING ON, TOOK TO DEALER, COULDN'T FIND PROBLEM. CRUISE CONTROL STOPPED WORKING. FOUND OUT IT WAS THE CLOCKSPRING. HAD TO REPLACE IT MYSELF AT A COST OF $90.00, WOULD HAVE COST ALMOST $400.00 TO HAVE DEALER INSTALL.

NHTSA complaint #765052 — an unverified report by a vehicle owner.

Eglin AFB, FL

AIR BAGS

CLOCKSPRING FAILURE.

NHTSA complaint #764815 — an unverified report by a vehicle owner.

Richmond, VA

AIR BAGS

FAILED PART WAS THE 'CLOCKSPRING' ASSEMBLY.

NHTSA complaint #763974 — an unverified report by a vehicle owner.

Guysville, OH

AIR BAGS

AIR BAG SENSOR LIGHT CAME ON AND STAYED ON . ALSO, HORN AND CRUISE CONTROL WERE INOPERATIVE.

NHTSA complaint #8013884 — an unverified report by a vehicle owner.

NEW Providence, NJ

AIR BAGS

CONSUMER HAD TO REPLACE A DEFECTIVE CLOCKSPRING WHICH CAUSED THE AIR BAG AND HORN TO BECOME INOPERABLE. CONSUMER IS SEEKING REIMBURSEMENT. *JG

NHTSA complaint #566039 — an unverified report by a vehicle owner.

Monsey, NY

AIR BAGS

AIRBAG LIGHT WAS ON, HORN AND CRUISE STOPPED WORKING. DEALER STATED CLOCKSPRING ASSEMBLY NEEDED TO BE REPLACED.*AK

NHTSA complaint #8012216 — an unverified report by a vehicle owner.

Indop, IN

AIR BAGS

CLOCK SPRING MALFUNCTIONED, CAUSING CRUISE CONTROL AND AIR BAG TO BE INOPERABLE. *AK CONSUMER STATES THAT THE DEALER REPLACED THE CLOCKSPRING AND ONLY CHARGED CONSUMER FOR THE LABOR. *SLC

NHTSA complaint #8011721 — an unverified report by a vehicle owner.

Thousand Oaks, CA

AIR BAGS

ANOTHER SATISFIED CUSTOMER - FAILED CLOCKSPRING IN A 1998 CHRYSLER TOWN AND COUNTRY MINI VAN.

NHTSA complaint #758246 — an unverified report by a vehicle owner.

NEW Providence, NJ

AIR BAGS

RECENTLY, MY AIR BAG LIGHT WENT ON AND IS NOW ILLUMINATED CONTINUOUSLY. SIMULTANEOUS TO THIS, THE HORN STOPPED WORKING. I HAVE SEEN ON THE INTERNET WHERE OTHERS HAVE HAD SIMILAR PROBLEMS. APPARANTLY, IT IS A DEFECTIVE "CLOCK-SPRING" DEVICE. THIS IS A SERIOUS MANUFACTURERS' DEFECT WHICH RENDERS THE HORN AND THE AIR BAG USELESS. THE VEHICLE CANNOT BE DRIVEN NOR WILL IT PASS INSPECTION. WHAT CAN I DO TO HAVE CHRYSLER REPAIR RTHE DEFECT? THNAK YOU.

NHTSA complaint #756532 — an unverified report by a vehicle owner.

Auburndale, FL

AIR BAGS

AIRBAG LIGHT ILLUMINATED, HORN AND CRUISE CONTROL ARE INOPERATIVE, DEALER REPLACED CLOCKSPRING ASSEMBLY.

NHTSA complaint #8002218 — an unverified report by a vehicle owner.

Other 1998 Chrysler Town AND Country problems

← Full 1998 Chrysler Town AND Country report