Chevrolet Caprice vs Mercury Villager

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Chevrolet Caprice	Mercury Villager
Complaints on file	912	2,205
Model years covered	1977–2014	1992–2002
Worst model year	1994	1993
Best model year	2014	2002
Crashes reported	100	130
Fires reported	37	64
Injuries reported	58	91
Deaths reported	3	5
Most complained-about part	Brakes	Engine & Cooling
Share of complaints involving harm	21.7%	13.2%

Chevrolet Caprice by year

2 6 8 8 8 41 20 16 19 6 170 133 63 185 111 87 3 1 2 9 14

77 79 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 03 11 13 14

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Brakes 151 16.6%

Electrical System 120 13.2%

Acceleration & Cruise Control 70 7.7%

Engine & Cooling 66 7.2%

Suspension 64 7.0%

Steering 55 6.0%

Seat Belts 53 5.8%

Transmission & Drivetrain 44 4.8%

Mercury Villager by year

1 516 323 477 253 152 100 252 90 21 20

92 93 94 95 96 97 98 99 00 01 02

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 429 19.5%

Fuel & Propulsion 247 11.2%

Acceleration & Cruise Control 192 8.7%

Brakes 185 8.4%

Windows, Mirrors & Wipers 153 6.9%

Body & Structure 133 6.0%

Seat Belts 120 5.4%

Lights 108 4.9%