55 of the
1,361 complaints filed about the Ford E-350
are about the throttle and cruise control —
4% of everything owners reported.
The worst model year for it is 1992.
55
Complaints
4%
Share of all complaints
6
Crashes
9
Fires
Acceleration & Cruise Control complaints by model year
TL* THE CONTACT OWNS A 2000 FORD E-350. WHILE DRIVING 70 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO DECELERATE. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE TWICE. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. IN ADDITION, WHILE DEPRESSING THE BRAKE PEDAL, SMOKE APPEARED FROM THE BRAKE PEDAL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
NHTSA complaint #11186525 — an unverified report by a vehicle owner.
I WAS STOPPED AT A STOPLIGHT ON A HIGHWAY RAMP IN TOWN BEHIND ANOTHER VEHICLE WAITING FOR THE LIGHT TO TURN GREEN. AS I SAT WAITING, THE VAN SUDDENLY ACCELERATED INTO THE VEHICLE AHEAD OF ME WHILE THE BRAKES WERE STILL FULLY APPLIED! I DID NOT HAVE MY FOOT ON THE GAS PEDAL, JUST ON THE BRAKE. THE ACCELERATION WAS SO SUDDEN AND FAST THAT MY FRONT TIRES LEFT SKID MARKS BECAUSE THE BRAKES WERE FULLY APPLIED. I HAD BEEN USING THE CRUISE CONTROL EARLIER ON THE HIGHWAY, BUT HAD DISENGAGED IT BEFORE GETTING INTO TOWN, WELL BEFORE THE RAMP TO THE STOPLIGHT. THIS IS THE FIRST TIME THIS HAS HAPPEND WITH THIS VAN; HOWEVER, I ALSO OWN A 2001 FORD E350 VAN, AND BEFORE I STOPPED USING IT, I HAD PROBLEMS WITH THE CRUISE CONTROL ENGAGING WHILE I WAS DRIVING, AND REFUSING TO DISENGAGE. I HAVE REPORTED THESE INCIDENTS WITH BOTH OF MY VANS TO THE LOCAL FORD DEALERSHIP, BUT THEY SAID NOTHING WAS WRONG WITH THE VEHICLE.
NHTSA complaint #10953892 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 FORD E-350. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST THE ABILITY TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED APPROXIMATELY FIVE TIMES PREVIOUSLY. THE DEALER DIAGNOSED THAT THE TURBO CHARGER FAILED AND THE SENSOR ASSEMBLY NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,748. UPDATED 01/10/2017*CT UPDATED 7/3/18*JB
NHTSA complaint #10924127 — an unverified report by a vehicle owner.
TL* THE CONTACT RENTED A 2012 FORD E-350 UHAL TRUCK. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT WAS TRAVELING ON THE INTERSTATE DURING HIGH WINDS WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 63,586.
NHTSA complaint #10851279 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1995 FORD E-350. WHILE DRIVING AT 40 MPH, THE VEHICLE FAILED TO DECELERATE. AFTER THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10744969 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 FORD E-350. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000.
NHTSA complaint #10704640 — an unverified report by a vehicle owner.
2000 FORD E-350. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. *SMD THE CONSUMER STATED THE FIRE DAMAGED HIS HOUSE AND THE VAN WAS DESTROYED. THE CONSUMER BELIEVED THE CRUISE CONTROL WAS THE CAUSE OF THE FIRE.
NHTSA complaint #10644036 — an unverified report by a vehicle owner.
STARTED THE VAN TO PULL AHEAD ABOUT 5FT FORWARD IN MY DRIVEWAY. AS I DROPPED IT INTO DRIVE THE VAN TOOK OFF LIKE A BAT OUT OF [XXX]. SMASHING INTO MY CLASSIC CORVETTE PUSHING IT THREW THE BACK WALL OF THE GARAGE AND ALMOST TAKING OUT TWO OF MY 2- YEAR OLD GRAND CHILDREN WHO WHERE PLAYING IN THE GARAGE AT THE TIME. I PULLED THE VAN TO THE RIGHT OF THE GARAGE CRASHING AND BURYING THE VAN ABOUT 8FT DEEP INTO THE GARAGE WALL. ONLY BY THE GRACE OF GOD DID THE CORVETTE NOT HIT THE TWO GRAND KIDS AS IT SAILED THROUGH THE GARAGE 26 FT AND OUT THE BACK WALL. THOUSANDS OF DOLLARS OF DAMAGE TO BOTH VEHICLES AND MY GARAGE, BUT THANK GOD MY GRAND KIDS WERE NOT HURT. FORD IS PUTTING PROFIT BEFORE PEOPLE BY NOT FIXING THIS PROBLEM IMMEDIATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10626824 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1998 FOR E-350. THE CONTACT STATED THAT THE VAN WAS IDLE WHEN HE NOTICED SMOKE COMING FROM THE INSTRUMENT PANEL AND VENTS. THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A FIRE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #10561718 — an unverified report by a vehicle owner.
I WAS DRIVING IN TO THE DRIVE WAY GOING INTO GARAGE WHEN THE RV ACCELERATED ON IT OWN. I TRIED TO STOMP ON THE BRAKES BUT THE TIRES WERE SPINNING AND I COULD NOT STOP IT, IT WAS ACCELERATING AT A HIGH SPEED AND THE REAR END WAS FISH TAILING AND THE COACH JUST KEEP GOING FORWARD AND CRASHED IN TO THE REAR WALL AND THROUGH IT. I TRIED TO PUT THE COACH IN PARK BUT IT WAS COMPLETELY OUT OF CONTROL. THERE ARE SKID MARKS WERE YOU COULD SEE THE TIRES TRYING TO STOP. I MANAGED TO PUT IT IN REVERSE AND THE ACCELERATOR WAS STILL RAMPING OUT AND THE COACH FISH TAILED BACK WARDS AND I FINALLY GOT IT SLAMMED INTO PARK. I MANAGED TO STOP JUST BEFORE HITTING A NATURAL GAS METER.
NHTSA complaint #10543293 — an unverified report by a vehicle owner.
I WAS STOPPED AT A STOP SIGN, WITH MY FOOT ON THE BRAKE PEDAL, THE ENGINE BEGAN TO ROAR. THE VEHICLE ACCLERATED FOWARD. I ATTEMPED TO STOP THE VEHICLE BY PRESSING THE BRAKE AS HARD AS I COULD. THE VAN WOULD NOT STOP. APPROXIMATELY 250 FEET FROM STOP SIGN, I HIT A TREE HEAD ON TO INSURE I DIDN'T INJURE ANYBODY.
NHTSA complaint #10538198 — an unverified report by a vehicle owner.
DRIVING ON INTERSTATE AT 70 MPH WITH SPEED CONTROL ENGAGED. TRUCK AHEAD OF ME APPLIED BRAKES. I APPLIED MY BRAKES. SPEED CONTROL DID NOT DISENGAGE. BRAKE FROZE IN 'HIGH' ('OFF') POSITION WITHOUT ANY BRAKE APPLICATION. PASSING GEAR WAS ENGAGED AND VEHICLE SHOT FORWARD. FOOT CONTACT WITH BRAKE OR ACCELERATOR DID NOT AFFECT ACCELERATION OR SHUT OFF SPEED CONTROL. I MANUALLY TURNED OFF THE SPEED CONTROL NARROWLY AVOIDING A COLLISION. TESTED THE SYSTEM ON AN OPEN STRETCH OF INTERSTATE LATER IN THE DAY AND THE SITUATION DUPLICATED ITSELF 4 TIMES. VEHICLE IS AT DEALERS NOW FOR INSPECTION: OLATHE FORD, OLATHE KS
NHTSA complaint #10416209 — an unverified report by a vehicle owner.
1999 FORD E350 CAUGHT FIRE AND BURNED TO A TOTAL LOSS WHILE SITTING COLD IN MY DRIVEWAY. I BOUGHT THE VEHICLE USED ON NOV 8, 2010. DEC 12, 2010 I DROVE ABOUT 3 MILES TO THE GROCERY AROUND 20:30; I RETURNED HOME AND PARKED THE VEHICLE IN MY DRIVEWAY ABOUT 20:45. ABOUT 22:15 A PASSING CAR OBSERVED FLAMES COMING FROM THE FRONT OF THE VEHICLE AND FLARING TO CONTACT MY HOUSE. THE WITNESS ALERTED ME AT MY DOOR. I IMMEDIATELY GRABBED THE GARDEN HOSE AND ATTEMPTED TO SPRAY WATER INTO THE FRONT GRILL, LEFT SIDE TO PUT OUT THE FIRE. I COULD NOT SEE WHERE THE ACTUAL FIRE WAS AS THE HOOD WAS CLOSED, I SPRAYED WHERE THE FLAMES EXITED THE GRILL. THE WIND WAS BLOWING ABOUT 20 MPH AND I COULD NOT EXTINGUISH THE FLAMES. THE VEHICLE WAS FACING NORTH, THE WIND BLOWING FROM WEST TO EAST. THE FLAMES BEGAN TO SHOOT OUT FROM THE PASSENGER WHEEL WELL IN A HORIZONTAL STREAK AS THE WIND STOKED THE FIRE. NEIGHBORS CALLED 911 WHILE I DIVERTED THE WATER SPRAY FROM THE VEHICLE TO THE HOUSE AND GARAGE SINCE THE VAN WAS PARKED WITHIN 2 FEET OF THE GARAGE DOOR AND THE WIND NOW HAD FLAMES SHOOTING 8-12' HIGH AND BRUSHING THE WOOD GARAGE DOOR. THE FIREMEN ARRIVED, KNOCKED THE VEHICLE HOOD OFF WITH A TOOL AND SPRAYED THE ENGINE COMPARTMENT TO EXTINGUISH THE FIRE. DUE TO THE WIND, THE VAN WAS COMPLETELY FIRE GUTTED AND A TOTAL LOSS. THE FIRE INSPECTOR ADVISED ME OF THE FORD CRUISE CONTROL RECALL AND SAID HE COULD FIND NO OTHER POSSIBLE CAUSE FOR THE FIRE IN THE ENGINE COMPARTMENT AS THERE WERE NO LEAKS OF ANY KIND AND NO RECENT REPAIRS IN THE ENGINE COMPARTMENT. LOCAL FORD DEALERS HAVE DECLINED TO TELL ME IF MY VIN HAD WARRANTY WORK TO REPAIR THE SWITCH.
NHTSA complaint #10371883 — an unverified report by a vehicle owner.
FORD E350 15 PASSENGER VAN SUFFERED PASSENGER CABIN FIRE...MAY BE RELATED TO CRUISE CONTROL RECALL. THE FIRE OCCURRED IN MY 2001 VAN IN MY DRIVEWAY WITH NO KEY IN THE IGNITION.
NHTSA complaint #10325436 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 FORD E-350. HE RECEIVED RECALL NOTICE # 08V051000 (VEHICLE SPEED CONTROL:CRUISE CONTROL). THE VEHICLE WAS NOT REPAIRED SINCE AN AUTHORIED TECHNICIAN COULD NOT PROVIDE AN ESTIMATE ON WHEN THE PARTS WOULD BE AVAILABLE. THE FAILURE MILEAGE 203,304
NHTSA complaint #10290811 — an unverified report by a vehicle owner.
WE HAD THE CRUISE CONTROL ON DRIVING 55 MPH IN A VERY LIGHT WIND. FOR 20 MILES , HANDLING WAS ACCEPTABLE. WITHOUT WARNING THE VAN ROLLED TO THE LEFT ABOUT 15 DEGREES FOLLOWED BY A ROLL TO THE RIGHT ENTERING A SERIES OF ROLLS FIRST LEFT THEN TO THE RIGHT. EACH OSCILLATION WAS LARGER THAN THE LAST. RECOVERY WAS SUCCESSFUL BY SLOWING TO 30 MPH WITHOUT BRAKING. AIR BAGS WERE 55 PSI EACH FRONT TIRES WERE 55 PSI , REAR TIRES 80PSI. WATER TANK WAS EMPTY, GRAY AND BLACK WATER TANKS WERE EMPTY. THE VAN IS VERY DANGEROUS IF DRIVEN OVER 40MPH.
NHTSA complaint #10240526 — an unverified report by a vehicle owner.
FORD POWERED MOTORHOME WAS DESTROYED BY AN ENGINE FIRE MAY 24 2008 THERE WAS A RECALL IN SEPTEMBER 2007 STATING THAT THE CRUISE CONTROL COULD CAUSE A FIRE. DURING A PHONE CALL WITH A DEALER I WAS TOLD PARTS WERE NOT AVAILABLE. FOUR DAYS AFTER THE FIRE MAY 24 2008 I RECEIVED A LETTER FROM FORD APOLOGIZING FOR THE LACK OF PARTS BUT THAT THEY WERE NOW AVAILABLE.
NHTSA complaint #10240498 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1995 FORD E-350. THE VEHICLE CAUGHT FIRE WHILE IT WAS PARKED. THE VEHICLE HAD NOT BEEN DRIVEN IN APPROXIMATELY TWO WEEKS BEFORE THE FIRE OCCURRED. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT IT ORIGINATED UNDER THE HOOD. THE VEHICLE IS CURRENTLY PARKED IN THE CONTACT'S DRIVEWAY. THROUGH RESEARCH, HE DISCOVERED A RECALL FOR THAT YEAR, MAKE, AND MODEL VEHICLE FOR THE SAME VEHICLE SPEED CONTROL FAILURE. HE ALSO FOUND A RECALL ON THE PARKING BRAKE CABLE WIRING TO THE FUEL LINE. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN EITHER RECALL; THEREFORE, THEY WERE NOT RESPONSIBLE FOR THE FIRE. THE RECALL NUMBERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 340,000.
NHTSA complaint #10237964 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1999 FORD E-350. THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. SHE CALLED THE DEALER AND THEY EXPLAINED THAT THE PARTS WERE ON BACKORDER, BUT THEY WOULD DISCONNECT THE CRUISE CONTROL UNTIL THE PARTS ARRIVED. AS OF MAY 16, 2008, THE PARTS ARE STILL UNAVAILABLE. THE CONTACT BELIEVES THAT NEARLY A YEAR IS COMPLETELY UNREASONABLE TO NOT HAVE RECEIVED THE PARTS BY NOW. THERE HAD BEEN NO FAILURE TO DATE; HOWEVER, SHE WANTS HER CRUISE CONTROL RECONNECTED. THE RECALL NUMBER WAS UNKNOWN.
NHTSA complaint #10227987 — an unverified report by a vehicle owner.