729 of the
36,407 complaints filed about the Ford Escape
are about the driver-assist systems —
100% of everything owners reported.
The worst model year for it is 2016.
729
Complaints
100%
Share of all complaints
18
Crashes
2
Fires
Driver Assist & Collision Avoidance complaints by model year
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. In addition, the contact stated that the safety features were not visible on the radio screen. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with rear-view camera failure. The contact was informed that the rear-view camera needed to be replaced. The vehicle was repaired but the failure reoccurred. The dealer was contacted by phone and made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact was informed that parts would be unavailable until 2027. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Protection); however, the part was unavailable.
NHTSA complaint #11763595 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the remedy was not yet developed. The contact stated that on several occasions while in reverse(R), the rear-view camera went black and the message "Camera not Available" was displayed. On several occasions, the camera failed to operate as needed. The contact was unable to see pedestrians behind the vehicle while reversing out of the driveway. The vehicle was seen by a dealer at the residence, and the contact was informed that the back over prevention camera needed to be replaced; however, parts were not yet available. The failure mileage was approximately 150,000.
NHTSA complaint #11763302 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available.
NHTSA complaint #11763350 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the battery was drained. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure was persistent. The contact stated that the vehicle was taken to the dealer several times, however the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The failure mileage was approximately 300.
NHTSA complaint #11763204 — an unverified report by a vehicle owner.
Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [XXX]. Thank you, [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11763024 — an unverified report by a vehicle owner.
Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [XXX]. Thank you, [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11763025 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact stated that on several occasions while in reverse(R), the back-over prevention screen was black. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was not diagnosed or repaired; however, the contact was informed that the part for the recall repair was not yet available. The manufacturer was notified of the failure.
NHTSA complaint #11762791 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally while shifted in reverse(R), the rear-view camera failed to display a clear image on the center display screen. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
NHTSA complaint #11762093 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The message "Rearview Camera Unavailable" was displayed. A dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000.
NHTSA complaint #11762162 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving reversing, the rearview camera was inoperable and the message "Back Up Camera Inoperative" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 40,000.
NHTSA complaint #11761861 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera failed to display a clear image. The local dealer was contacted. The failure mileage was approximately 96,000.
NHTSA complaint #11761927 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while shifted in reverse(R), the rear-view camera failed to display an image and the message “Camera not Available" was displayed. The vehicle was taken to a dealer, and the failure was confirmed; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.
NHTSA complaint #11761896 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image intermittently fluctuated, with the message "Camera Not Available" displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000.
NHTSA complaint #11761637 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear image. The contact stated that the back-over prevention camera displayed a blank white screen. The failure mileage was unavailable.
NHTSA complaint #11761646 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went blank and the message "Camera not Available" was displayed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
NHTSA complaint #11761701 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Multiple computer related problems, including sensing objects that do not exist while using automated cruise control. Automatic braking engagement when car senses objects that do not exist both in the front and rear while driving. Rear sensor occupancy alert randomly triggered when it has been turned off, And when there is nobody in the back seat. GPS unable to locate signal even in wide open spaces, randomly drops service. Various climate control components read improperly, or do not display appropriately. Numerous morning messages both before and after incidents. The vehicle has been to Ford dealer, they have been unable to reproduce or determine what caused these faults.
NHTSA complaint #11761617 — an unverified report by a vehicle owner.
Multiple computer related problems, including sensing objects that do not exist while using automated cruise control. Automatic braking engagement when car senses objects that do not exist both in the front and rear while driving. Rear sensor occupancy alert randomly triggered when it has been turned off, And when there is nobody in the back seat. GPS unable to locate signal even in wide open spaces, randomly drops service. Various climate control components read improperly, or do not display appropriately. Numerous morning messages both before and after incidents. The vehicle has been to Ford dealer, they have been unable to reproduce or determine what caused these faults.
NHTSA complaint #11761617 — an unverified report by a vehicle owner.
Multiple computer related problems, including sensing objects that do not exist while using automated cruise control. Automatic braking engagement when car senses objects that do not exist both in the front and rear while driving. Rear sensor occupancy alert randomly triggered when it has been turned off, And when there is nobody in the back seat. GPS unable to locate signal even in wide open spaces, randomly drops service. Various climate control components read improperly, or do not display appropriately. Numerous morning messages both before and after incidents. The vehicle has been to Ford dealer, they have been unable to reproduce or determine what caused these faults.
NHTSA complaint #11761617 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The contact stated that the failure was persistent. The rear-view camera later displayed a black screen and failed to power on. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was unavailable for the recall repair. The failure mileage was unknown.
NHTSA complaint #11761321 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Escape. The contact received notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went black, or the message "Camera not Available" was displayed. The contact stated that after the vehicle was shifted into drive(D), while accelerating, the black screen was occasionally displayed. The vehicle was not diagnosed or repaired; however, the dealer was contacted, and the contact was informed that the part was not available for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
NHTSA complaint #11761326 — an unverified report by a vehicle owner.