Owners have filed 93 complaints
about the 2023 Ford Expedition with NHTSA between 2023 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 13 of 30 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 12
Against the median year of the Ford Expedition. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 94
55% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2023 compares with every other Ford Expedition
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
15.0%
1,000 – 9,999 miles
420.0%
10,000 – 24,999 miles
630.0%
25,000 – 49,999 miles
315.0%
50,000 – 74,999 miles
315.0%
75,000 – 99,999 miles
210.0%
100,000 – 149,999 miles
15.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2023peak 10Jul 2026
Recalls on the 2023 Ford Expedition
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V368000
STRUCTURE:INTERIOR PANELS:CENTER CONSOLE
Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
Risk: Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
26V204000
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Ford Motor Company (Ford) is recalling certain 2021-2023 Lincoln Navigator, Expedition, and 2022-2023 F-250 SD, F-350 SD, F-450 SD, F-550 SD, and F-600 SD vehicles. The windshield wiper arms may break, causing the wipers to fail.
Risk: Windshield wiper failure can reduce visibility, increasing the risk of a crash.
26V104000
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Ford Motor Company (Ford) is recalling certain 2021-2026 F-150, 2022-2026 F-250 SD, F-350 SD, F-450 SD, F-550 SD, Maverick, 2024-2026 Ranger, 2023-2026 F-600 SD, 2022-2027 Lincoln Navigator, Expedition, and 2026 E-Transit vehicles. When towing a trailer, the integrated trailer module (ITRM) may lose communication with the vehicle, possibly causing a loss of brake and turn signal lights, or a loss of brake function. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."
Risk: Trailer lights or brakes that do not function can reduce the driver’s ability to control the trailer and decrease the trailers visibility to other road users, increasing the risk of a crash.
25V314000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.
Risk: A loss of brake function increases the risk of a crash.
25V315000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
24V852000
EQUIPMENT:OTHER:LABELS
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
23V420000
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
23V128000
POWER TRAIN:AXLE ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2023 F-150, Expedition, and Lincoln Navigator vehicles. The front axle pinion may not have been heat-treated, which can cause it to fracture.
Risk: A fractured pinion can result in a loss of 4-wheel drive and may cause the front wheels to lock up, increasng the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202627916,208 units in Canada
Other
Issue: On certain vehicles, the chrome plating on the center console could bubble and peel. If this happens, sharp edges can be created. Safety Risk: Exposed sharp edges can increase the risk of injury. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the center console.
Recall 202616131,510 units in Canada
Visual System
Issue: On certain trucks, the windshield wiper arms may not have been manufactured correctly. As a result, the wiper arm(s) could break or become detached and may not wipe the windshield properly. Safety Risk: Windshield wipers that do not work properly could affect a driver's visibility. Windshield wiper(s) that detach from the vehicle could create a road hazard for others. Both issues could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail. The corrective actions for this recall are under development.
Recall 2026079627,267 units in Canada
Lights And Instruments
Issue: On certain vehicles, a software problem with the integrated trailer module (ITRM) may cause the trailer lights not to work when towing. This problem could also cause the trailer brakes not to work on certain vehicles. Note: This problem would cause a "Trailer brake module fault" message to be displayed and turn signal telltale to flash rapidly. This recall also affects certain Super Duty incomplete vehicles. Safety Risk: Trailer lights that don't work could make the vehicle less visible and cause following drivers not to recognize that the vehicle is braking or intends to turn or change lanes. These issues could increase the risk of a crash. Additionally, a loss of trailer brakes could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the ITRM software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
Recall 2025260159,135 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display or to freeze when the transmission is shifted into reverse. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the SYNC software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
Recall 202525913,172 units in Canada
Brakes
Issue: On certain vehicles, the front brake lines may have been bent during engine installation. As a result, the brake lines could become damaged by contact with the engine air cleaner outlet pipe. This could lead to a brake fluid leak and cause reduced braking. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the front brake lines and/or the air cleaner outlet pipe.
Recall 202334132,328 units in Canada
Seats And Restraints
Issue: On certain vehicles, the owner's manual doesn't include instructions for how to remove or adjust the head restraint for the centre seating positions. Canadian regulations require this information be included in the owner's manual. Safety Risk: Missing instructions for how to remove or adjust head restraints could increase the risk of injury in a crash. Corrective Actions: Ford will notify owners by mail and provide you with an owner's manual insert with instructions for how to remove and adjust the centre seat head restraints.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 90,691 milesBivins, TX1 injured
STRUCTURE
The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome plating, which had peeled off and stood upright, sliced the contact's pinky finger on her right hand. The deep gash required medical attention. No further information was available. The contact associated the injury with the recall. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed that the medical expenses would be covered. The failure mileage was approximately 90,691.
NHTSA complaint #11748729 — an unverified report by a vehicle owner.
Parker, CO1 injured
UNKNOWN OR OTHER
On June 10, 2026, I attempted to enter my vehicle through the driver's door. The power running board was set to the "Automatic" position but failed to deploy when the driver's door was opened. I stepped toward the vehicle expecting the running board to be extended, as it normally would be, but it was not. As a result, I lost my footing and fell. The fall caused a nondisplaced fracture of my left ring finger, which required evaluation at an urgent care facility, X-rays, treatment by a hand specialist, and immobilization in a custom splint. Surgery was considered due to concern for possible rotational deformity of the finger. The running board never deployed during the incident. There were no warning lights, warning messages, or other indications that the running board would not operate. To my knowledge, the problem had not occurred previously. The vehicle has not yet been inspected by the manufacturer or dealer to determine the cause of the running board failure. The running board system is available for inspection upon request. I am submitting this report because the unexpected failure of the automatic running board created a fall hazard that resulted in a documented injury. I am concerned that a similar failure could cause more serious injuries to other drivers or passengers, particularly children, older adults, or anyone with mobility limitations.
NHTSA complaint #11746778 — an unverified report by a vehicle owner.
Belle Plaine, KS1 injured
UNKNOWN OR OTHER
The chrome in the middle console of my vehicle was peeling and cut my finger
NHTSA complaint #11744138 — an unverified report by a vehicle owner.
Bellbrook, OHFire
ENGINE
On May 16, 2026, my 2023 Ford Expedition with 6,197 miles caught fire while I was driving home from work. I smelled smoke inside the cabin, and within moments smoke began coming through the air vents. I pulled over and exited the vehicle. When I got out, I saw the engine compartment was on fire and heavy smoke was coming from under the hood. As I moved away from the vehicle, there were multiple loud pops and bangs coming from the engine area. Police and fire crews responded and extinguished the fire, but the vehicle is a total loss. This was a nearly new vehicle with very low mileage. I believe this was caused by a manufacturing defect. Ford previously settled a class‑action lawsuit involving 2021 Expeditions with engine fire issues, which suggests this problem has not been fully resolved. I am reporting this incident because it is a serious safety hazard and could have resulted in injury or death.
NHTSA complaint #11740156 — an unverified report by a vehicle owner.
Weatherford, TX1 injured
UNKNOWN OR OTHER
The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environmental can require auto start stops be put on all consumer vehicles, it seems that the regulatory safety could do something about the overhead exploding glass that is both dangerous and costly.
NHTSA complaint #11725469 — an unverified report by a vehicle owner.
at 38,000 milesPierre, SDCrash
VEHICLE SPEED CONTROL
The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.
NHTSA complaint #11705302 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Middlebury, IN
STEERING
While leasing this vehicle from Hertz via Priceline out of Seattle the vehicle was always was extremely difficult to keep in is own lane. Didn't matter if you were doing 20 mph or 60 mph. This was brought to Hertz via Priceline and they have not answered back to what the issues were other than saying no one else complained about it an apparently are investigating the problem. This vehicle was picked up on April 29,2026 from SeaTac and returned on May 4,2026. Neither Priceline did nothing but gave a $25 credit and Hertz will not answer any attempts to contact them.
NHTSA complaint #11752250 — an unverified report by a vehicle owner.
Braintree, MA
POWER TRAIN
Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop. The dashboard provided the following fault "shift system fault service required" Tried shifting to drive, neutral, reverse and each time it would shift back to park and give me the warning. Had to have the car towed. The dealership is very vague on the root cause of the issue saying i need a new transmission. I specifically asked if the root cause was the CDF drum issue but they will tell me why the failure happened. Still waiting for my car to be repaired.
NHTSA complaint #11751175 — an unverified report by a vehicle owner.
at 22,080 milesKaplan, LA
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,080.
NHTSA complaint #11749505 — an unverified report by a vehicle owner.
at 22,080 milesKaplan, LA
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,080.
NHTSA complaint #11749505 — an unverified report by a vehicle owner.
at 90,691 milesBivins, TX1 injured
STRUCTURE
The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome plating, which had peeled off and stood upright, sliced the contact's pinky finger on her right hand. The deep gash required medical attention. No further information was available. The contact associated the injury with the recall. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed that the medical expenses would be covered. The failure mileage was approximately 90,691.
NHTSA complaint #11748729 — an unverified report by a vehicle owner.
Shelby Twp, MI
SERVICE BRAKES
While driving the ABS system failure warning along with 2 other system warnings come on and brakes fall to the floor. My Ford expedition is experiencing the same catastrophic electronic brake booster failure as recall 25S77. The dealer updated the software and the problem continued. Its back at the dealership after happening an additional 4 time and I'm being told it $2500 to replace the electronic brake booster. My VIN is not on the recall but in experiencing the exact life-threatening system failure.
NHTSA complaint #11748150 — an unverified report by a vehicle owner.
Parker, CO1 injured
UNKNOWN OR OTHER
On June 10, 2026, I attempted to enter my vehicle through the driver's door. The power running board was set to the "Automatic" position but failed to deploy when the driver's door was opened. I stepped toward the vehicle expecting the running board to be extended, as it normally would be, but it was not. As a result, I lost my footing and fell. The fall caused a nondisplaced fracture of my left ring finger, which required evaluation at an urgent care facility, X-rays, treatment by a hand specialist, and immobilization in a custom splint. Surgery was considered due to concern for possible rotational deformity of the finger. The running board never deployed during the incident. There were no warning lights, warning messages, or other indications that the running board would not operate. To my knowledge, the problem had not occurred previously. The vehicle has not yet been inspected by the manufacturer or dealer to determine the cause of the running board failure. The running board system is available for inspection upon request. I am submitting this report because the unexpected failure of the automatic running board created a fall hazard that resulted in a documented injury. I am concerned that a similar failure could cause more serious injuries to other drivers or passengers, particularly children, older adults, or anyone with mobility limitations.
NHTSA complaint #11746778 — an unverified report by a vehicle owner.
New Orleans, LA
UNKNOWN OR OTHER
Component/System Malfunction & Availability: The vehicle's Air Conditioning (A/C) system failed completely. The primary component that failed is the REAR A/C compressor/evaporator core. The vehicle and its NEW and REPLACED components are available for inspection upon request. The original damaged components are with the dealership. Safety Risk: The sudden and total loss of climate control occurred during extreme weather conditions. This caused an immediate and rapid rise in cabin temperature to unsafe levels, posing a severe risk of heat exhaustion, dehydration, and heatstroke, particularly for vulnerable passengers. Furthermore, the loss of the A/C system compromised the vehicle's ability to clear window fogging and condensation, rapidly reducing visibility and creating an immediate crash hazard. Diagnosis & Inspection Status: The issue has been reproduced and officially confirmed by an authorized dealer/independent service center. However, the vehicle and the failed components have not yet been inspected by the manufacturer, police, or insurance representatives. Prior Symptoms & Warning Signs: There were no warning lamps, error messages, or diagnostic trouble codes displayed on the dashboard prior to the failure. UNKNOWN exactly when the internal component degradation began, but the total failure occurred suddenly without prior symptoms.
NHTSA complaint #11745812 — an unverified report by a vehicle owner.
Belle Plaine, KS1 injured
UNKNOWN OR OTHER
The chrome in the middle console of my vehicle was peeling and cut my finger
NHTSA complaint #11744138 — an unverified report by a vehicle owner.
Roseville, CA
STRUCTURE:BODY
I was driving on the freeway at a high rate of speed (65-70mph) and a piece of my roof rack broke off my car and flew off into the road. This could have hit a car behind us or harmed a person inside the car. Nothing hit my car to cause it to come off. I showed it to the dealer and they claimed that pieces of cars don't just fall off for no reason. They said they would file a claim for it to be covered under warranty. There was no warning prior to this happening.
NHTSA complaint #11743299 — an unverified report by a vehicle owner.
Bellbrook, OHFire
ENGINE
On May 16, 2026, my 2023 Ford Expedition with 6,197 miles caught fire while I was driving home from work. I smelled smoke inside the cabin, and within moments smoke began coming through the air vents. I pulled over and exited the vehicle. When I got out, I saw the engine compartment was on fire and heavy smoke was coming from under the hood. As I moved away from the vehicle, there were multiple loud pops and bangs coming from the engine area. Police and fire crews responded and extinguished the fire, but the vehicle is a total loss. This was a nearly new vehicle with very low mileage. I believe this was caused by a manufacturing defect. Ford previously settled a class‑action lawsuit involving 2021 Expeditions with engine fire issues, which suggests this problem has not been fully resolved. I am reporting this incident because it is a serious safety hazard and could have resulted in injury or death.
NHTSA complaint #11740156 — an unverified report by a vehicle owner.
Independence, MO
ELECTRICAL SYSTEM
HOOD COWLING COMING BREAKING SEAL CAUSING BATTERY JUNCTION BOX TO GET WATER IN AND SHORT-OUT JUCTION BOX AND NOT ALLOWING THE CAR NOT TO START.
NHTSA complaint #11731309 — an unverified report by a vehicle owner.
Weatherford, TX1 injured
UNKNOWN OR OTHER
The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environmental can require auto start stops be put on all consumer vehicles, it seems that the regulatory safety could do something about the overhead exploding glass that is both dangerous and costly.
NHTSA complaint #11725469 — an unverified report by a vehicle owner.
Marietta, GA
UNKNOWN OR OTHER
Moonroof glass shattered while driving on interstate
NHTSA complaint #11721293 — an unverified report by a vehicle owner.
Loranger, LA
ELECTRICAL SYSTEM
The instrument panel went black while driving. Unable to see MPH, Gas, Gauges, or safety alerts, warning lamps, etc. The dealership confirmed there is no recall. This is a safety issue and should not be at the expense of the consumer.
NHTSA complaint #11721003 — an unverified report by a vehicle owner.
at 62,305 milesLima, OH
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2023 Ford Expedition. The contact stated that upon opening the front driver's side door, the contact became aware that the door hinges were fractured. The failure also occurred on the lower part of the front passenger's side door. The dealer was contacted, and the contact sent a picture of the failure to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 62,305.
NHTSA complaint #11718731 — an unverified report by a vehicle owner.
Harrisburg, IL
SERVICE BRAKES
Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip or momentarily lose pressure. This significantly reduces braking confidence and control. The condition occurs without warning and is not driver-induced. When it happens, it feels as though the brakes may fail entirely. Safety Risk: This is a serious safety concern. This vehicle is our primary family vehicle and is regularly used to transport two toddlers and an infant. When the brake slippage occurs, it is frightening and creates fear that the brakes could fail while driving, potentially causing a serious accident. I do not feel the vehicle is safe to operate under these conditions. Service History / Attempts to Repair: •The vehicle is just over one year old and covered under an extended warranty. •The vehicle has been taken to two separate Ford dealerships for diagnosis. •Both dealerships stated they cannot perform repairs unless the issue happens while a technician is driving the vehicle. •I was told I must “wait until the problem gets worse” before any repair can be made. •One dealership kept the vehicle for over one week, drove it 100+ miles, and had three technicians drive it, yet reported they could not replicate the issue. Given how frequently this occurs during normal driving, it is concerning that no corrective action has been taken despite repeated complaints. Outcome / Concern: I am concerned that I am being forced to continue driving a vehicle with a known braking issue until a failure becomes severe enough to be witnessed, placing my family and others at risk. I am submitting this complaint to formally document the issue before serious accident occurs
NHTSA complaint #11711084 — an unverified report by a vehicle owner.
Schoolcraft, MI
LANE DEPARTURE: BLIND SPOT DETECTION
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.
NHTSA complaint #11707318 — an unverified report by a vehicle owner.
Schoolcraft, MI
FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.
NHTSA complaint #11707318 — an unverified report by a vehicle owner.
Schoolcraft, MI
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.
NHTSA complaint #11707318 — an unverified report by a vehicle owner.
at 21,000 milesChesapeake, VA
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.
NHTSA complaint #11706720 — an unverified report by a vehicle owner.
at 21,000 milesChesapeake, VA
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.
NHTSA complaint #11706720 — an unverified report by a vehicle owner.
at 21,000 milesChesapeake, VA
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.
NHTSA complaint #11706720 — an unverified report by a vehicle owner.
at 38,000 milesPierre, SDCrash
VEHICLE SPEED CONTROL
The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.
NHTSA complaint #11705302 — an unverified report by a vehicle owner.
Edmond, OK
ELECTRICAL SYSTEM
While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The engine was stalled but accessory was still on. After an off/on cycle the vehicle started and went into gear functioning normally. Immediately taken to a ford/Lincoln dealer. They inspected and told us they found no codes and no discernible issues with the vehicle and it was released. Will be dropped off at another ford shop in the morning to continue diagnosis.
NHTSA complaint #11704788 — an unverified report by a vehicle owner.