Owners have filed 617 complaints
about the 2019 Ford Expedition with NHTSA between 2019 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 9 of 30 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 78
Against the median year of the Ford Expedition. 50 means typical for this
model; 100 means roughly double.
Severity — 43
8.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 28
16% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2019 compares with every other Ford Expedition
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
823.5%
Automatic Transmission
617.6%
Pretensioner
514.7%
Catalytic Convertor
411.8%
Crank/Camshaft Position Sensor
38.8%
Automatic Emergency Braking
38.8%
Adaptive Cruise Control
38.8%
Differential Unit
25.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
31.3%
1,000 – 9,999 miles
135.5%
10,000 – 24,999 miles
93.8%
25,000 – 49,999 miles
3213.6%
50,000 – 74,999 miles
6828.9%
75,000 – 99,999 miles
6126.0%
100,000 – 149,999 miles
4619.6%
150,000+ miles
31.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2019peak 30Aug 2026
NHTSA investigations into the 2019 Ford Expedition
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ24015Opened 15 Nov 2024Closed 23 Jul 2025SEAT BELTS:PRETENSIONER
Seat Belt Retractor Pretensioner Inadvertent Deployment
On November 22, 2023, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) PE23021 to investigate complaints of front seat belt retractor pretensioner inadvertent deployment in model year (MY) 2019 Ford Expedition vehicles manufactured by Ford Motor Company. Some complaints alleged hearing a loud, explosion-like sound immediately followed by the seat belt tightening around the occupant’s torso area. The complaints did not state that a crash occurred that may have resulted in the deployment of the pretensioner system, suggesting that this deployment was inadvertent or othe...
PE23021Opened 22 Nov 2023Closed 29 Jul 2024SEAT BELTS:PRETENSIONER
Seat Belt Pretensioner Inadvertent Deployment
On November 22, 2023, the Office of Defects Investigation (ODI) opened PE23-021 to investigate instances of seat belt pretensioner inadvertent deployment in model year (MY) 2019 Ford Expedition vehicles manufactured by Ford Motor Company. Some complaints allege hearing a loud, explosion-like sound immediately followed by the seatbelt tightening around the occupant’s torso area. The complaints do not allege a crash occurred that may have resulted in the deployment of the pretensioner system. The investigation revealed certain seatbelt pretensioners may develop corroded squib pins where the brid...
Recalls on the 2019 Ford Expedition
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V402000
POWER TRAIN:AUTOMATIC TRANSMISSION
Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.
Risk: Park system damage may result in a vehicle rollaway, increasing the risk of a crash.
26V368000
STRUCTURE:INTERIOR PANELS:CENTER CONSOLE
Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
Risk: Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
26V344000
SEAT BELTS:PRETENSIONER
Ford Motor Company (Ford) is recalling certain 2018-2022 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Risk: Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
25V886000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Ford Motor Company (Ford) is recalling certain 2019 Expedition vehicles previously repaired incorrectly under recall number 20V263. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Risk: If the driver exits the vehicle without the transmission being shifted into park, unintended vehicle movement may result, increasing the risk of injury or crash.
25V197000
SEAT BELTS:PRETENSIONER
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Risk: Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
24V852000
EQUIPMENT:OTHER:LABELS
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
24V099000
SEAT BELTS:PRETENSIONER
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Risk: Seat belts that do not retract or extend may fail to restrain an occupant as intended, increasing the risk of injury in a crash.
23V420000
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202631133,012 units in Canada
Powertrain
Issue: On certain vehicles, a problem in the transmission could cause the parking pawl to become damaged. As a result, when the transmission is shifted to Park, the vehicle could move if the parking brake is not applied. Safety Risk: A parked vehicle that rolls away could create the risk of an injury or a crash. Corrective Actions: To reduce the safety risk, Ford recommends that you should always use the parking brake when you park until the recall repairs are completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module (PCM) software. The dealer will also inspect and, if necessary, replace any damaged transmission components.
Recall 202627916,208 units in Canada
Other
Issue: On certain vehicles, the chrome plating on the center console could bubble and peel. If this happens, sharp edges can be created. Safety Risk: Exposed sharp edges can increase the risk of injury. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the center console.
Recall 202625713,760 units in Canada
Seats And Restraints
Issue: On certain vehicles, there could be a problem with the driver and/or front passenger seatbelt pretensioner(s). As a result, the airbag warning light could turn on, and the seatbelt pretensioners could deploy without a crash. Note: This recall replaces Transport Canada recall nos. 2024-084 and 2025-164. Vehicles that were repaired under those recalls also require this inspection or repair. Safety Risk: Seat belt pretensioners that don't work properly could create an increased risk of injury. Additionally, seat belt pretensioners that deploy without a crash could startle the driver and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the driver and front passenger seatbelt retractors.
Recall 202570755 units in Canada
Powertrain
Issue: On certain vehicles, the recall repairs completed by a Ford dealer during recall 20S21 (Transport Canada recall no. 2020-203) may not have been done correctly. As a result, a second repair is required. On certain vehicles, there is a problem with the warnings to tell a driver that the transmission is not in Park. When the ignition is turned off, with the driver door closed, the message and chime to warn that the transmission is not in Park are only active for 3 seconds. Instead, the chime should sound for 10 seconds and the message should display for 30 minutes. As a result, a driver could exit the vehicle without realizing that the transmission is not in Park. If this happens, the vehicle could roll away. Safety Risk: Unintended vehicle movement could increase the risk of injury and/or a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to reprogram the instrument panel cluster.
Recall 20251643,261 units in Canada
Seats And Restraints
This recall was replaced by Transport Canada recall no. 2026-257. Issue: On certain vehicles, there could be a problem with the driver and/or front passenger seatbelt pretensioner(s). As a result, the airbag warning light could turn on, and the seatbelt pretensioners could deploy without a crash. Note: This recall is an expansion Transport Canada recall no. 2024-084. Certain vehicles repaired under that recall also require this repair. Safety Risk: Seat belt pretensioners that don't work properly could create an increased risk of injury. Additionally, seat belt pretensioners that deploy without a crash could startle the driver and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver and front passenger seatbelt retractors.
Recall 20240842,479 units in Canada
Seats And Restraints
This recall was replaced by Transport Canada recall no. 2026-257. Issue: On certain vehicles, there could be a problem with the driver and/or front passenger seatbelt pretensioner(s). As a result, the airbag warning light could turn on, and the seatbelt pretensioners could deploy without a crash. Safety Risk: Seat belt pretensioners that do not work properly could create an increased risk of injury. Additionally, seat belt pretensioners that deploy without a crash could startle the driver and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver and front passenger seatbelt retractors. Additionally, the dealer will install a heating, ventilation and air conditioning (HVAC) drain tube if necessary.
Recall 202334132,328 units in Canada
Seats And Restraints
Issue: On certain vehicles, the owner's manual doesn't include instructions for how to remove or adjust the head restraint for the centre seating positions. Canadian regulations require this information be included in the owner's manual. Safety Risk: Missing instructions for how to remove or adjust head restraints could increase the risk of injury in a crash. Corrective Actions: Ford will notify owners by mail and provide you with an owner's manual insert with instructions for how to remove and adjust the centre seat head restraints.
Recall 2020203158 units in Canada
Powertrain
Issue: On certain vehicles, there is a problem with the warnings to tell a driver that the transmission is not in Park. When the ignition is turned off, with the driver door closed, the message and chime to warn that the transmission is not in Park are only active for 3 seconds. Instead, the chime should sound for 10 seconds and the message should display for 30 minutes. As a result, a driver could exit the vehicle without realizing that the transmission is not in Park. If this happens, the vehicle could roll away. Safety Risk: Unintended vehicle movement could increase the risk of injury and/or a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a Ford dealer to reprogram the instrument panel cluster.
Reports where the owner recorded a crash, a fire, an injury or a death.
Roswell, GA1 injured
SEAT BELTS
There was a loud bang and the seat belt suddenly tightened unexpectedly while I was driving. I cannot retract the seatbelt and can no longer fasten it.
NHTSA complaint #11758137 — an unverified report by a vehicle owner.
Montague, TX1 injured
SEAT BELTS
While driving a 2019 Ford Expedition under normal conditions, the driver-side front seat belt pretensioner suddenly deployed without a collision, impact, hard braking event, or other apparent reason. The deployment produced a very loud explosion-like sound immediately next to the driver's head/ear and forcefully activated the seat belt pretensioner. After the deployment, the driver's seat belt became completely locked and can no longer be extended or used. There were no known warning signs immediately before the deployment. The vehicle was not involved in an accident. The failure occurred spontaneously while the vehicle was being operated. I contacted an authorized Ford dealer after the incident. The vehicle is affected by Ford's recall involving inadvertent front seat belt retractor pretensioner deployment. The dealer advised that there is currently no remedy available for the recall. Because the pretensioner has already deployed and the driver's seat belt is now inoperative, the vehicle cannot be safely operated with a functioning driver's restraint. The failed seat belt/pretensioner assembly remains installed in the vehicle and is available for inspection. I am also contacting Ford directly regarding the failure and the lack of an available recall remedy.
NHTSA complaint #11755974 — an unverified report by a vehicle owner.
Englewood, FL1 injured
SEAT BELTS
I am filing a safety complaint regarding a 2019 Ford Expedition seatbelt-related safety recall (25V197). The defect involves seatbelts that are unsafe & require replacement. Ford has acknowledged the defect but despite my numerous requests for assistance, has not provided any repair timeline, leaving the vehicle in an unsafe condition for an indefinite period. Seatbelts are a critical safety component. The defect prevents my seatbelts from functioning properly, creating risk of injury or death in the event of a crash. On XXX at 5:30 PM our passenger side seatbelt suddenly deployed while driving. At first my significant other [XXX] old female thought she'd been shot due to the loud bang & odor of gun powder when her seatbelt snapped violently, impacting her upper chest near the throat. Furthermore, the recall applies to the front driver’s side seatbelt as well. As the vehicle cannot be safely operated, I've been forced to park it until repairs are available. Manufacturer Response: Ford has stated that no parts or remedy timeframe is available. They are offering rental reimbursement, but the reimbursement rate is far below the actual cost of a rental vehicle, making it financially impossible to maintain safe transportation while waiting for Ford to provide a remedy. Impact: I'm without a safe vehicle due to a known safety defect, & Ford’s inadequate remedy/reimbursement leaves me without reasonable transportation. So I've been forced to secure a comparable rental vehicle. After searching for the lowest possible rates, beginning 7/24 I'm renting at a cost of $49.60/day for 30 days at a time. Requested Action: I request that NHTSA investigate Ford’s failure to provide a timely remedy for this safety recall & evaluate whether Ford’s rental reimbursement program complies with federal safety recall obligations. I also request that NHTSA require Ford to provide immediate remedy, transportation assistance, or full reimbursement for until repairs are completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
NHTSA complaint #11753963 — an unverified report by a vehicle owner.
at 152,000 milesFort Worth, TX1 injured
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 25 MPH, there was an abnormally loud popping sound coming from the vehicle, accompanied by a rotten-egg odor. The contact stated that the driver’s seat belt tightened and locked across the chest, rendering the seat belt inoperable; however, the contact was eventually able to unbuckle the belt. The contact had a headache due to the noise and left shoulder pain associated with the seat belt failure but had not sought medical attention. The contact stated that prior to the failure, the air bag warning light was illuminated. The contact had received notification of NHTSA Campaign Number: 26V344000 (Seat Belts). The dealer was notified of the failure, and an appointment was scheduled; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was provided a case number. The dealer and the manufacturer denied a request for a loaner vehicle. The failure mileage was approximately 152,000.
NHTSA complaint #11753965 — an unverified report by a vehicle owner.
at 136,000 milesSummerville, SC1 injured
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that while stopping at a red light, there was a big explosion coming from the seat belt pretensioner that shook the vehicle. Additionally, the seat belt seized, and the air bag warning light was illuminated. The contact sustained whiplash and was treated with anti-inflammatory medication, shots, and muscle relaxers by the doctor. The contact associated the failure with NHTSA Campaign Number: 26V344000 (Seat Belts). The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
NHTSA complaint #11753556 — an unverified report by a vehicle owner.
England, AR1 injured
SEAT BELTS
The seatbelt failed, it retracted rapidly and locked into position. It left marks on my chest and a burn on my chest. The injury was from the tightened seatbelt. I was unable to easily get out of the seatbelt. The seatbelt will not work properly since it’s locked into place.
NHTSA complaint #11750900 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Gentry, AR
SEAT BELTS
There is a known recall on the front seatbelt restraints on 2019 Ford Expeditions. It has been over a year and Ford still does not have a remedy. I got a fault code and light on the dash regarding the front drivers side seatbelt. Ford confirmed I’m at risk of the pretensioner detonating and tightening but refuses to give a loaner car, a temporary fix, or issue a no drive warning.
NHTSA complaint #11758812 — an unverified report by a vehicle owner.
Roswell, GA1 injured
SEAT BELTS
There was a loud bang and the seat belt suddenly tightened unexpectedly while I was driving. I cannot retract the seatbelt and can no longer fasten it.
NHTSA complaint #11758137 — an unverified report by a vehicle owner.
at 128,270 milesCorsicana, TX
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact was unable to extend the driver’s side seat belt to securely buckle the seat belt. The failure was a recurring failure. The "Supplemental Restraint System" warning light was illuminated. The dealer was contacted and associated the failure with NHTSA Campaign Number: 24V099000 (Seat Belts); however, the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 128,270.
NHTSA complaint #11757023 — an unverified report by a vehicle owner.
Spring, TX
SEAT BELTS
My 2019 Expedition has experienced an inadvertent seat-belt pretensioner deployment. There was a very loud explosion-like bang, the belt tightened suddenly, fortunatelly I didn't loose control of the car and continue driving slowly until I got home (5 min away). Now the belt is locked and cannot retract or extend. The vehicle is not safely usable. I had light bruises on my left shoulder and some pain. I've called the dealer and they said there is a recall on this but no solution until September.
NHTSA complaint #11756465 — an unverified report by a vehicle owner.
at 60,000 milesWilmington, NC
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while attempting to drive from a complete stop, the vehicle hesitated to respond. The contact stated that while driving 70 MPH on the interstate, the vehicle felt like the parking brake was engaged. The engine revved abnormally, and the vehicle failed to accelerate as intended. The contact stated that the failure was intermittent, and the vehicle returned to normal operation while the contact continued driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11755846 — an unverified report by a vehicle owner.
Montague, TX1 injured
SEAT BELTS
While driving a 2019 Ford Expedition under normal conditions, the driver-side front seat belt pretensioner suddenly deployed without a collision, impact, hard braking event, or other apparent reason. The deployment produced a very loud explosion-like sound immediately next to the driver's head/ear and forcefully activated the seat belt pretensioner. After the deployment, the driver's seat belt became completely locked and can no longer be extended or used. There were no known warning signs immediately before the deployment. The vehicle was not involved in an accident. The failure occurred spontaneously while the vehicle was being operated. I contacted an authorized Ford dealer after the incident. The vehicle is affected by Ford's recall involving inadvertent front seat belt retractor pretensioner deployment. The dealer advised that there is currently no remedy available for the recall. Because the pretensioner has already deployed and the driver's seat belt is now inoperative, the vehicle cannot be safely operated with a functioning driver's restraint. The failed seat belt/pretensioner assembly remains installed in the vehicle and is available for inspection. I am also contacting Ford directly regarding the failure and the lack of an available recall remedy.
NHTSA complaint #11755974 — an unverified report by a vehicle owner.
at 108,000 milesRancho Cucamonga, CA
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact received notifications of NHTSA Campaign Number: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the chrome around the center console had started to peel. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000.
NHTSA complaint #11755226 — an unverified report by a vehicle owner.
at 108,000 milesRancho Cucamonga, CA
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact received notifications of NHTSA Campaign Number: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the chrome around the center console had started to peel. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000.
NHTSA complaint #11755226 — an unverified report by a vehicle owner.
at 108,000 milesRancho Cucamonga, CA
STRUCTURE
The contact owns a 2019 Ford Expedition. The contact received notifications of NHTSA Campaign Number: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the chrome around the center console had started to peel. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000.
NHTSA complaint #11755226 — an unverified report by a vehicle owner.
Grapevine, TX
SEAT BELTS
While I, the driver, was parking the vehicle, there was a loud pop noise next to my ear. My seatbelt locked up in place and there was smoke coming from the seatbelt tensioner area of the car. The seatbelt will not move at all now. I just took it into the Ford dealer and they said they are unable to fix it under the recall because it is only in the advanced stages. They recommend that I wait.
NHTSA complaint #11754414 — an unverified report by a vehicle owner.
Englewood, FL1 injured
SEAT BELTS
I am filing a safety complaint regarding a 2019 Ford Expedition seatbelt-related safety recall (25V197). The defect involves seatbelts that are unsafe & require replacement. Ford has acknowledged the defect but despite my numerous requests for assistance, has not provided any repair timeline, leaving the vehicle in an unsafe condition for an indefinite period. Seatbelts are a critical safety component. The defect prevents my seatbelts from functioning properly, creating risk of injury or death in the event of a crash. On XXX at 5:30 PM our passenger side seatbelt suddenly deployed while driving. At first my significant other [XXX] old female thought she'd been shot due to the loud bang & odor of gun powder when her seatbelt snapped violently, impacting her upper chest near the throat. Furthermore, the recall applies to the front driver’s side seatbelt as well. As the vehicle cannot be safely operated, I've been forced to park it until repairs are available. Manufacturer Response: Ford has stated that no parts or remedy timeframe is available. They are offering rental reimbursement, but the reimbursement rate is far below the actual cost of a rental vehicle, making it financially impossible to maintain safe transportation while waiting for Ford to provide a remedy. Impact: I'm without a safe vehicle due to a known safety defect, & Ford’s inadequate remedy/reimbursement leaves me without reasonable transportation. So I've been forced to secure a comparable rental vehicle. After searching for the lowest possible rates, beginning 7/24 I'm renting at a cost of $49.60/day for 30 days at a time. Requested Action: I request that NHTSA investigate Ford’s failure to provide a timely remedy for this safety recall & evaluate whether Ford’s rental reimbursement program complies with federal safety recall obligations. I also request that NHTSA require Ford to provide immediate remedy, transportation assistance, or full reimbursement for until repairs are completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
NHTSA complaint #11753963 — an unverified report by a vehicle owner.
at 152,000 milesFort Worth, TX1 injured
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 25 MPH, there was an abnormally loud popping sound coming from the vehicle, accompanied by a rotten-egg odor. The contact stated that the driver’s seat belt tightened and locked across the chest, rendering the seat belt inoperable; however, the contact was eventually able to unbuckle the belt. The contact had a headache due to the noise and left shoulder pain associated with the seat belt failure but had not sought medical attention. The contact stated that prior to the failure, the air bag warning light was illuminated. The contact had received notification of NHTSA Campaign Number: 26V344000 (Seat Belts). The dealer was notified of the failure, and an appointment was scheduled; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was provided a case number. The dealer and the manufacturer denied a request for a loaner vehicle. The failure mileage was approximately 152,000.
NHTSA complaint #11753965 — an unverified report by a vehicle owner.
at 97,000 milesSpokane, WA
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 60-70 MPH, the vehicle shuddered with the message "See Manual" displayed, and the vehicle jerked. The contact stated that the failure had occurred during hard acceleration. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The contact was informed that parts were unavailable for the recall repair, and the contact was provided an estimate for the repair. The vehicle was not repaired due to the cost. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts would be available in 2027. The failure mileage was approximately 97,000.
NHTSA complaint #11753791 — an unverified report by a vehicle owner.
at 61,000 milesHouston, TX
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was an explosion sounding like a gunshot coming from the top of the vehicle. The contact stated that the driver’s side seat belt retractor tightened, and the contact felt severe pressure on the chest, almost knocking the wind out of the contact. The vehicle was swerving due to the failure, but the contact was able to keep the vehicle under control before pulling over. There was a burned electronics odor coming from the seat belt location. The contact associated the failure with NHTSA Campaign Number: 26V344000 (Seat Belts). The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.
NHTSA complaint #11753478 — an unverified report by a vehicle owner.
at 136,000 milesSummerville, SC1 injured
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that while stopping at a red light, there was a big explosion coming from the seat belt pretensioner that shook the vehicle. Additionally, the seat belt seized, and the air bag warning light was illuminated. The contact sustained whiplash and was treated with anti-inflammatory medication, shots, and muscle relaxers by the doctor. The contact associated the failure with NHTSA Campaign Number: 26V344000 (Seat Belts). The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
NHTSA complaint #11753556 — an unverified report by a vehicle owner.
Almyra, AR
POWER TRAIN
Transmission is shifting hard and during highway speed acceleration shifts really hard check engine light came on
NHTSA complaint #11752298 — an unverified report by a vehicle owner.
at 140,000 milesSmith Station, AL
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while attempting to park the vehicle, the message to shift to park(P) was displayed. The contact stated that later while driving at an undisclosed speed, the transmission independently shifted to park. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the failure caused the transmission to overheat. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was the family vehicle used for transporting the contact's six minor children. The manufacturer was made aware of the failure, and a case was filed. The contact inquired about reimbursement if the vehicle was repaired out of pocket. The contact stated that the request was denied. The failure mileage was approximately 140,000.
NHTSA complaint #11752369 — an unverified report by a vehicle owner.
at 77,000 milesAmerican Fork, UT
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the transmission was shifting hard when shifting from park (P) to drive (D) or reverse (R). The contact stated that the hard shifting of the transmission also occurred while driving, with the transmission shifting from 4th to 5th gear and 6th, 7th, and 8th gear. The vehicle was taken to the local dealer, who was unable to identify a transmission failure, and the vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 77,000.
NHTSA complaint #11752119 — an unverified report by a vehicle owner.
Rock Hill, SC
POWER TRAIN
I am submitting this complaint regarding the transmission in my 2019 Ford Expedition because I believe it presents a serious safety hazard that should be investigated for a safety recall. My vehicle has approximately 108,000 miles. While driving at highway speeds, particularly when attempting to pass another vehicle, the transmission will suddenly stop providing power to the wheels. The vehicle completely loses acceleration without warning, making it impossible to safely complete a passing maneuver. This creates an extremely dangerous situation because I am left vulnerable in fast-moving traffic with no ability to accelerate out of the way of other vehicles. What makes this defect even more concerning is that the vehicle does not set any diagnostic trouble codes or illuminate a warning light when the failure occurs. After the incident, the transmission resumes normal operation and drives as though nothing happened, making it difficult to diagnose despite the serious safety risk. I have found that many owners of 2019 Ford Expeditions and other Ford vehicles equipped with the 10-speed automatic transmission have reported similar symptoms. Many of these reports identify premature failure of the CDF drum as a likely cause of the transmission malfunction. While I cannot personally confirm the exact internal failure without disassembly, the symptoms my vehicle exhibits are consistent with those widely reported by other owners. A vehicle should not unexpectedly lose the ability to accelerate while traveling at highway speeds, especially during passing maneuvers where acceleration is essential for safety. This defect places drivers, passengers, and others on the road at risk of a serious crash. I respectfully request that this issue be thoroughly investigated and that, if a common manufacturing or design defect is confirmed, Ford be required to issue a safety recall so affected owners are not forced to bear the cost of repairing a defect that poses a significant risk t
NHTSA complaint #11752120 — an unverified report by a vehicle owner.
at 79,000 milesPearland, TX
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while driving 70 MPH, the message "Vehicle in Park" was displayed. The contact stated that the vehicle unexpectedly shifted into park(P) on two separate occasions. There was an abnormally loud clunking sound coming from the vehicle. The vehicle failed to accelerate. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.
NHTSA complaint #11751599 — an unverified report by a vehicle owner.
at 81,000 milesFranklin, TN
SEAT BELTS
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts). While driving approximately 45 MPH and approaching an intersection, the air bag warning light illuminated. There was an abnormally loud sound like a gunshot coming from the vehicle, and smoke was inside the vehicle. The front passenger’s seat belt unexpectedly deployed and retracted on the side of the vehicle. The seat belt failed to move and became inoperable. Prior to the failure, the owner's daughter was seated in the front passenger’s seat. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 81,000.
NHTSA complaint #11751497 — an unverified report by a vehicle owner.
at 81,000 milesFranklin, TN
AIR BAGS
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts). While driving approximately 45 MPH and approaching an intersection, the air bag warning light illuminated. There was an abnormally loud sound like a gunshot coming from the vehicle, and smoke was inside the vehicle. The front passenger’s seat belt unexpectedly deployed and retracted on the side of the vehicle. The seat belt failed to move and became inoperable. Prior to the failure, the owner's daughter was seated in the front passenger’s seat. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 81,000.
NHTSA complaint #11751497 — an unverified report by a vehicle owner.
at 79,000 milesPearland, TX
VEHICLE SPEED CONTROL
The contact owns a 2019 Ford Expedition. The contact stated that while driving 70 MPH, the message "Vehicle in Park" was displayed. The contact stated that the vehicle unexpectedly shifted into park(P) on two separate occasions. There was an abnormally loud clunking sound coming from the vehicle. The vehicle failed to accelerate. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.
NHTSA complaint #11751599 — an unverified report by a vehicle owner.
West Valley, UT
UNKNOWN OR OTHER
I have 3 small children so I am concerned about my car. The gear shift goes out of drive while driving. If you push the gas and then let up and push the gas again it won’t go and if you keep pushing the gas it will start fishtailing all over the road. You have to take your foot off the gas for a period of time until it goes back in gear which causes you to completely slow down and can cause a crash. When trying to give excessive gas it will disengage and won’t go. It will only engage 1 tire and cause it to fishtail. It has almost caused an accident multiple times because it slips out of gear and it currently has a recall for a similar issue. You can’t pull over or move over wile it disengages because you can’t go anywhere if you push the gas it just accelerates like it was in park. This is not an if something happens it’s a when something happens. Nobody else can drive my vehicle because they won’t know how to stop it from happening and they may get seriously hurt. It has happened on multiple occasions
NHTSA complaint #11751428 — an unverified report by a vehicle owner.
England, AR1 injured
SEAT BELTS
The seatbelt failed, it retracted rapidly and locked into position. It left marks on my chest and a burn on my chest. The injury was from the tightened seatbelt. I was unable to easily get out of the seatbelt. The seatbelt will not work properly since it’s locked into place.
NHTSA complaint #11750900 — an unverified report by a vehicle owner.