635 of the
11,934 complaints filed about the Ford Expedition
are about the glass, mirrors and wipers —
5% of everything owners reported.
The worst model year for it is 1999.
635
Complaints
5%
Share of all complaints
9
Crashes
9
Fires
Windows, Mirrors & Wipers complaints by model year
I am reporting a potential safety defect involving the HVAC air vent assemblies in my 2022 Ford Expedition. I have now had TWO separate vent directional-control/deflector handles break during normal use. The plastic attachment points are extremely thin and fragile and appear inadequate for a component specifically designed to be routinely adjusted. This does not appear to be an isolated incident. Broken HVAC vent controls/deflectors have been reported MULTIPLE times by Ford owners across various online Ford forums and owner discussions. The number of similar consumer reports raises concern that this may be a recurring design or material defect rather than normal wear or accidental damage. When the control breaks, the vent can no longer be properly aimed. This creates a potential visibility issue because HVAC airflow is necessary to clear condensation and fog from the windshield and front side windows. In hot humid climate, windows can fog rapidly. Losing the ability to properly direct airflow can delay clearing the glass and reduce driver visibility. The defect also prevents proper A/C airflow from being directed toward the driver. Florida vehicles can reach extremely high interior temperatures when parked. Reduced ability to direct cold air toward the driver can contribute to excessive heat exposure, discomfort, fatigue, dehydration, and potentially heat-related illness, which may impair safe vehicle operation. Having two separate vent controls fail under normal use, combined with numerous similar reports from other Ford owners, suggests a possible systemic durability defect. I am requesting that NHTSA review complaints involving 2022 Ford Expeditions and other Ford vehicles using the same vent assemblies to determine whether an investigation or corrective action is warranted.
NHTSA complaint #11757260 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Expedition. The contact stated that the blower motor functioned intermittently, turning on and off unexpectedly. The contact stated that the A/C functioned as intended during the cooler months but was intermittently inoperable in the warmer months, requiring that the wires that were overheating be repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V648000 (Visibility, Electrical System); however, the recall repair failed to fix the issue. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the vehicle exceeded the 12-month or 3,000-mile limitation. The failure mileage was approximately 120,000.
NHTSA complaint #11753086 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline), 26V204000 (Visibility), and 26V368000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11749999 — an unverified report by a vehicle owner.
Suspected Safety Defect – Windshield Wiper System Effected Vehicle Information Vehicle 1 - 2018 Ford Expedition MAX Vehicle 2 - 2017 Ford F-350 SuperCrew 4x4 Description of Defect Both vehicles experienced the same windshield wiper failure. The wipers gradually slowed, became sluggish, and eventually stopped working during normal use. Available repair information and owner reports indicate the likely cause is corrosion and seizure of the wiper pivot shafts and linkage, which overloads the motor and leads to failure. Safety Hazard Loss of wiper function in rain or poor weather severely reduces visibility and creates a serious crash risk, leaving drivers unable to operate safely. Evidence of a Broader Pattern This issue appears widespread. Many Ford owners report similar symptoms, including slowing wipers, increased resistance, seized pivots, and complete failure requiring linkage replacement. Technicians commonly identify seized pivot shafts as the cause. Ford has issued recalls on other models for wiper-related defects, recognizing the safety risk of sudden failure. Request for Investigation Because two separate vehicles experienced the same failure, I request that NHTSA investigate whether corrosion-related seizure of wiper components in 2017–2018 Ford Expedition and Super Duty vehicles is a broader safety defect. If confirmed, I request an appropriate remedy, such as a recall or extended warranty. I can provide supporting documentation if needed.
NHTSA complaint #11748093 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Expedition. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound and the sun/moon roof glass shattered overhead. At the time of the failure, the contact did not know that the sound was associated with panoramic moonroof and believed there was a blowout of a tire. Upon inspection, it was discovered that the sun/moon roof glass had shattered. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
NHTSA complaint #11745623 — an unverified report by a vehicle owner.
I bought a new 2025 Ford Expedition Max King Ranch back in February. After driving it for awhile.....it was noticed that the front windshield is defective (star shape or spackling) and have been reported to the dealership that I bought from and another dealership way closer to me (West Hills Ford). This is making it hard to drive and it a safety issue also. You only see it at sunrise and sunset. West Hills said they see it no one, even myself can get a picture of it. With that FORD is denying the replacement, even tho it is still under warranty. They're basically telling to go pack sand because they need a picture, instead of taking the word of myself and even the service department at West Hills. I paid almost $100, 000 for this vehicle and I'm being treated like [XXX].....sorry for the language. r/ [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745669 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was a loud chattering sound coming from the engine before the vehicle stalled. The vehicle was taken to the local dealer who replaced the cam phasers and the vehicle was repaired. The contact stated that the failure reoccurred. Additionally, the A/C failed to blow cool air due to a condenser failure. During the failure, the windows failed to properly defrost, causing a visibility hazard. The vehicle also experienced hard shifting and a shift fault code message was displayed. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 40,000.
NHTSA complaint #11744679 — an unverified report by a vehicle owner.
On two separate occasions while driving on the interstate in the rain, the wipers stopped working. Two of the times they stopped in the up position and once they stopped in the middle of the stroke and it was hard to see. After turning the wiper switch to different settings, the wipers started working again.
NHTSA complaint #11740265 — an unverified report by a vehicle owner.
There has been a rear view camera recall on my 2017 expedition for some time now amd ford still states there is no solution at this time, almost 10 years later
NHTSA complaint #11735247 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V204000 (Visibility); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11732792 — an unverified report by a vehicle owner.
Instrument panel reflection is causing a windshield glare that impairs driver visibility during normal operation. The issue originates from the panoramic display screen located behind the steering wheel. The back surface of the display is built too close to the windshield glass and causes a strong reflection that projects high onto the inside of the windshield during normal driving conditions. This reflection appears to be a design or material-related defect rather than a one-time failure. The issue occurs consistently during daytime driving when sunlight is present and is easily reproducible. I have reported the issue to the dealership and am in the process of having it formally evaluated and documented. There were no warning lamps or messages. The issue occurs during normal driving conditions when sunlight interacts with back of the instrument display.
NHTSA complaint #11728441 — an unverified report by a vehicle owner.
Vehicle is subject to NHTSA Recall 25V572 (Ford 25S89) for rear view camera failure. The camera intermittently displays a blank or distorted image when in reverse, or shows a “camera unavailable” message. This is a known safety defect acknowledged by the manufacturer. Remedy has not been available for over 6 months, leaving the vehicle with an unresolved safety issue affecting rear visibility. No parts or repair timeline have been provided.
NHTSA complaint #11727042 — an unverified report by a vehicle owner.
When using the turn signal, the blind-spot camera view is blocked by an on-screen steering wheel control popup, which cannot be minimized and only disappears after an extended amount of time. This popup automatically appears after a door has been opened as well as if/when the control button on the steering wheel is engaged intentionally and/or unintentionally. This obstructs my view of the blind-spot camera at a critical time when I am attempting a lane change, creating a potential safety risk. I have checked vehicle settings and consulted the dealer, but there is no current remedy or setting to disable the popup; this was communicated from the dealer to be "standard" and "not defective". I am unaware of any acknowledgement from Ford that this issue is a known defect in this model’s infotainment interface.
NHTSA complaint #11724874 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioner failed. The air conditioner continued to turn off and on unexpectedly. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number 22V648000 (Visibility, Electrical System). The vehicle was taken to the dealer for repair under the original recall and was diagnosed with an AC blower motor failure. The failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 71,456.
NHTSA complaint #11724194 — an unverified report by a vehicle owner.
The contact owns a 2021 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the moonroof. No warning lights were illuminated. The failure had occurred on several occasions. The contact was notified of NHTSA Campaign Number: 25V729000 (Visibility). The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unidentifiable and that the vehicle had passed inspection. The vehicle was not diagnosed or repaired. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11722526 — an unverified report by a vehicle owner.
I receive a recall 22S56 for the climate control blower motor it was replaced under warranty on 12/17/2024 about a year latter I noticed blower stopped working on 12/13/2025 coming from San Francisco because visibility was affected when defroster stopped working, then I called dealer on 12/23 /25 and they gave me an appointment for them see the vehicle, I asked then to repaired under recall warranty and dealer denied it. dealer saying is something else o not related. I called manufacturer stating the safety concern that defroster been affected because blower not working and they said its been a year and they can not help, now blower some times works, other times does not work or works very slow. Ford manufacturer open a case number CXH-XXX. I am reporting for Ford to extend warranty on the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11707199 — an unverified report by a vehicle owner.
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.
NHTSA complaint #11706720 — an unverified report by a vehicle owner.
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.
NHTSA complaint #11706720 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the sunroof fractured. The contact stated that there was no impact on the sunroof. In addition, the contact stated that the sunroof glass had exploded outward. The contact stated that had the sunroof had exploded from the inside, the shattered glass pieces would have fallen onto the contact's wife, who was seated in the front passenger's seat. The contact stated that as the owner of the vehicle, the sunroof had never been opened. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was scheduled for a sunroof replacement on the following day. In addition, the contact stated that, according to the internet forum, it was a known failure with similar vehicles. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. The VIN was unavailable.
NHTSA complaint #11704457 — an unverified report by a vehicle owner.