Owners have filed 282 complaints
about the 2002 Ford F-250 SD with NHTSA between 2001 and 2017.
The largest single group is the engine & cooling.
Across this model's run it ranks 7 of 31 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 46
Against the median year of the Ford F-250 SD. 50 means typical for this
model; 100 means roughly double.
Severity — 86
16.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 32
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Engine
2327.7%
Diesel
2226.5%
Exhaust System
910.8%
Tread/Belt
89.6%
Rotor
89.6%
Gasoline
56.0%
Accelerator Pedal
44.8%
Sidewall
44.8%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
83.4%
1,000 – 9,999 miles
31.3%
10,000 – 24,999 miles
145.9%
25,000 – 49,999 miles
4418.6%
50,000 – 74,999 miles
4719.9%
75,000 – 99,999 miles
5322.5%
100,000 – 149,999 miles
4820.3%
150,000+ miles
198.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2001peak 9May 2017
NHTSA investigations into the 2002 Ford F-250 SD
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA06012Opened 22 Jun 2006Closed 7 Dec 2007ENGINE AND ENGINE COOLING:ENGINE:DIESEL
ENGINE STALLING
IN A DECEMBER 3, 2007 LETTER, FORD ADVISED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL TO REPLACE THE CAM POSITION SENSOR (CPS) IN APPROXIMATELY 1.2 MILLION SUBJECT VEHICLES TO ADDRESS REPORTS OF ENGINE STALLING.A NEW DESIGN CPS WITH IMPROVED PERFORMANCE AND DURABILITY WILL BE INSTALLED AS A REMEDY.OWNER NOTIFICATIONS WILL BEGIN IN DECEMBER 2007. THE SUBJECT VEHICLES ARE DURABLE, FULL-SIZED, MEDIUM DUTY TRUCKS COMMONLY USED FOR COMMERCIAL PURPOSES, RESCUE/EMERGENCY RESPONSE, AND COMMERCIAL OR RECREATIONAL TOWING.CPS FAILURE IS COMPARABLE TO UNEXPECTEDLY TURNING THE KEY OFF SINCE THE SIGNAL IT P...
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
EA05005Opened 22 Mar 2005Closed 2 Aug 2006ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRES
EA05-005 IS CLOSED WITH FORD?S ACTIONS IN RECALLS 05V-017, 05V-388, AND 06V-286, RECALLING APPROXIMATELY 6.7 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).THE BRAKE SYSTEMS IN THESE RECALLED VEHICLES GENERATE A VACUUM THAT CAN POTENTIALLY CAUSE THE SCDS TO FAIL AND, IN CERTAIN SWITCH INSTALLATION ORIENTATIONS, CATCH FIRE.FORD IS ALSO INCLUDING THE ENTIRE POPULATION OF 1998 EXPLORERS.FORD HAS INFORMED ODI THAT TESTING TO DETERMINE THE CAUSE OF FAILURES IN THE 1998 EXPLORERS WILL CONTINUE AFTER THIS INVESTIGATION IS CLOSED.ODI BELIEVES THAT THE VEHIC...
EA04006Opened 23 Feb 2004Closed 10 Feb 2005VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL SENSOR (ETC)
FAILURE COUNTS FROM ODI?S ANALYSIS ARE STATED ABOVE; SEE THE ADDITIONAL PROBLEM EXPERIENCE DISCUSSION IN THE SUMMARY REPORT.FORD DATA CONTAINED DUPLICATIVE REPORTS FOR 4 ODI COMPLAINTS AND 1 CRASH.THREE CRASHES WERE ALLEGEDLY DUE TO INTERMITTENT OPERATION OF THE ELECTRONIC THROTTLE CONTROL (ETC) PEDAL, ONE CRASH OCCURRED WHEN AN ETC DISABLED VEHICLE WAS STRUCK BY ANOTHER MOTORIST, ONE REPORT CONTAINED NO DETAIL.THE INJURIES WERE MINOR.AN ISSUE INVOLVING FIXED ETC PEDALS WAS INVESTIGATED ALSO, HOWEVER FAILURE REPORTS AND POPULATIONS ARE NOT SHOWN ABOVE; SEE SUMMARY REPORT FOR DETAIL.ALTHOUGH FO...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 65,000 milesPikeville, TNFire
UNKNOWN OR OTHER
AFTER DRIVING ABOUT 30 MILES AND RETURNING HOME, THE TRUCK CAUGHT FIRE WHILE SITTING IN THE DRIVEWAY - ABOUT 20 MINUTES AFTER ENGINE WAS TURNED OFF. BY THE TIME SMOKE WAS SEEN, FLAMES WERE COMING FROM UNDER THE HOOD AND THE RIGHT FRONT TIRE WAS BURNING. THE FIRE DEPARTMENT PUT OUT THE FIRE BUT THE TRUCK WAS COMPLETELY DESTROYED. THE FLAMES SPREAD TO AN ADJACENT VEHICLE AND IT TOO WAS DESTROYED.
NHTSA complaint #10861904 — an unverified report by a vehicle owner.
at 84,000 milesKelso, WAFire
ENGINE
TL* THE CONTACT OWNS A 2002 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A LOUD ABNORMAL SOUND EMITTED FROM THE ENGINE COMPARTMENT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE SPARK PLUG HAD EXPLODED OUT OF THE CYLINDER HEAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.
NHTSA complaint #10810751 — an unverified report by a vehicle owner.
at 121,301 milesFL, FLCrash
TIRES
HAVE HAD 2 SETS OF BFGOODRICH 285/75/16 122R D TIRES THAT HAVE FAILED WITH SEPARATION PROBLEMS. THE FIRST SET THAT FAILED 05/11, WE HAD BLOWOUT ACCIDENT ON INTERSTATE CAUSING OVER $3000 DAMAGE TO DRIVER FRONT. LUCKILY NO PERSONAL INJURIES BF GOODRICH REPLACED THE TIRES AT 100%, SAME TIRES. THE SECOND SET HAVE SAME SEPARATION PROBLEMS AS OF 03/15, AT APPROX. 30000 MILES ON 60000 MILE TIRES. THE TIRE KINGDOM STORE ADVISED UNSAFE TO DRIVE AND SAID THESE TIRES WERE MANUFACTURED AT SAME TIME THE RECALLS WERE. HE CALLED THE RECALL# AND WAS ADVISED TO REPLACE AT 100% SO WE REPLACED THEM WITH THE MICHELIN 285'S. NOW WE ARE BEING TOLD THE BF GOODRICH RECALL OFFICE WILL ONLY PAY 70% ON THE NEW TIRES. THAT IS UNACCEPTABLE FOR THIS SERIOUS DEFECT IN THESE TIRES. IT DOES APPEAR THE WARRANTY DOESN'T REALLY ADDRESS MANUFACTURER DEFECTS.THIS DEFECT IS NOT DUE TO WEAR, TEAR OR CONSUMER FAULT. HAD THE DEFECT NOT BEEN IN THE TIRE, THE TIRES WOULD STILL BE IN GOOD WORKING ORDER WITHOUT DANGER OF FAILURE THAT OCCURRED. WE FEEL THESE TIRES ARE UNSAFE AND WE HAVE ASKED BFGOODRICH TO REPLACE WITH DIFFERENT TIRE AT 100% SINCE WE DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR WHAT APPEARS TO BE MANUFACTURER DEFECT.
NHTSA complaint #10694492 — an unverified report by a vehicle owner.
VAN Nuys, CAFire
ENGINE AND ENGINE COOLING
ON SUNDAY MAY 1ST. I WAS DRIVING MY FORD F250 ON THE FREEWAY AND NOTICED THAT SMOKE WAS COMING OUT OF THE DASHBOARD, AND OUT OF THE AC VENTS. I PULLED OVER TO THE EMERGENCY LANE OF THE FREEWAY AND OPENED THE HOOD, WE SAW NO SMOKE NOR FIRE UNDER THE HOOD BUT JUST TO BE ON THE SAFE SIDE I DISCONNECTED THE BATTERY. THE SMOKE CONTINUED COMING OUT THROUGH THE DASHBOARD I THEN PROCEEDED TO CALL AAA AND THEY CALLED THE POLICE. MY SON THEN CALLED 911, AND BEFORE THE FIRE DEPARTMENT ARRIVED TO THE SCENE THAT TRUCK CAUGHT FIRE AND KEPT BURNING UNTIL THE FIRE DEPT. TURNED IT OFF. THE TRUCK IS NOW A TOTAL LOSS, ASIDE FROM MY TRUCK BURNING UP I HAD ALOT OF WORK TOOLS THAT BURNED IN THE FIRE AS WELL.
NHTSA complaint #10399949 — an unverified report by a vehicle owner.
at 127,000 milesThornton, TXCrash1 injured
AIR BAGS
TL*THE CONTACT OWNS A 2002 FORD F-250 SUPERDUTY. THE CONTACT CRASHED INTO A VEHICLE WHILE DRIVING 65 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AS A RESULT OF THE LACK OF THE AIR BAG DEPLOYMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD TAKE HIS INFORMATION AND WOULD MOST LIKELY INVESTIGATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 127,000.
NHTSA complaint #10398131 — an unverified report by a vehicle owner.
at 149,429 milesPleasant Hope, MOCrash3 injured
TIRES
8 AUG 2010 11:25AM; PASSENGER FRONT FIRESTONE STEELTEX A/T LT265/75R16D ON 02 F250 FX4 LARIAT SUPER DUTY CREW CAB; TREAD SEPARATED CAUSED F250 ON MISSOURI E.B. I-44 102.6 MILE MARKER TO GO INTO DITCH HITTING 3 ROCK OUTCROPPINGS TOTALING TRUCK. WIFE HIT WINDSHIELD HAD C/T SCAN AT E/R COX SOUTH HOSPITAL IN SPRINGFIELD, MO. DUE TO BRAIN SWELLING + OTHER INJURIES. DRIVER: ROGER SUFFERED SOFT TISSUE INJURIES. 13-MONTH "RJ" MINOR INJURIES. MO. HWY PATROL REPORT #:08081000600 DESCRIBES ACCIDENT. NUMEROUS PHOTOS & FOLLOW-UP ADJUSTER'S ASSESSMENT RATED ALMOST NEW +90% TREAD AT 18/32NDS. VEHICLE CURRENTLY AT (LIEN HOLDER'S INSURANCE COMPANY'S CONTROL - USAA), INSURANCE IMPOUND IN SPRINGFIELD AT 1155 N ELDON (417) 863-8976. F250 PURCHASED AT KB MOTORS IN HOUSTON, TX. ON 23 JULY 2010 2-WKS EARLIER. VEHICLE WAS LOCATED 1ST ON AUTOTRADER.COM AND THEN ON E-BAY MOTORS AS WELL AS ON KB MOTORS WEB SITE CLAIMING FRONT TIRES +90% TREAD. AT POINT OF OBTAINING TRUCK, HAD PERSONNEL CHECK & FILL TIRES ACCORDING TO THE TIRES' SPECS.
NHTSA complaint #10355179 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 89,745 milesSuffolk, VA
VEHICLE SPEED CONTROL
MY SPEED CONTROL STOPPED WORKING IN 2012. IT IS A FORD F-250 SUPER DUTY. VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10981538 — an unverified report by a vehicle owner.
at 89,745 milesSuffolk, VA
ELECTRICAL SYSTEM
MY SPEED CONTROL STOPPED WORKING IN 2012. IT IS A FORD F-250 SUPER DUTY. VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10981538 — an unverified report by a vehicle owner.
at 167,261 milesSpringfield, MO
SEAT BELTS
THE SEAT BELTS COME UNBUCKLED WHEN DRIVING. THIS HAPPENS TO THE DRIVE'S SIDE MORE OFTEN THAN PASSENGER SIDE. THE BELT COME UNDONE ON HIGHWAY, IN TOWN, JUST STARTING OUT OR AFTER AN HOUR THERE ISN'T A WARNING BEFORE IT HAPPENS.THE SPEED OF THE TRUCK ALSO DOESN'T MAKE A DIFFERENCE. BUT IT IS HAPPENING MORE FREQUENT NOW. IT STARTED ABOUT 3 YEARS AGO BUT IT IS GETTING WORST.
NHTSA complaint #10969530 — an unverified report by a vehicle owner.
at 120,000 milesTazewell, TN
ENGINE
TRUCK DIES WHILE DRIVING WITHOUT ANY WARNING, CAN-NOT FIND THE PROBLEM AND FORD WILL NOT ACKNOWLEDGE THAT THERE IS AN ISSUE.
NHTSA complaint #10945677 — an unverified report by a vehicle owner.
at 65,000 milesPikeville, TNFire
UNKNOWN OR OTHER
AFTER DRIVING ABOUT 30 MILES AND RETURNING HOME, THE TRUCK CAUGHT FIRE WHILE SITTING IN THE DRIVEWAY - ABOUT 20 MINUTES AFTER ENGINE WAS TURNED OFF. BY THE TIME SMOKE WAS SEEN, FLAMES WERE COMING FROM UNDER THE HOOD AND THE RIGHT FRONT TIRE WAS BURNING. THE FIRE DEPARTMENT PUT OUT THE FIRE BUT THE TRUCK WAS COMPLETELY DESTROYED. THE FLAMES SPREAD TO AN ADJACENT VEHICLE AND IT TOO WAS DESTROYED.
NHTSA complaint #10861904 — an unverified report by a vehicle owner.
at 102,000 milesLOS Alamos, NM
ENGINE
AT 102000 MILES ENGINE EJECTED #8 SPARK PLUG WHILE DRIVING, TAKING THREADS WITH IT. LOCAL MECHANIC REPAIRED USING INSERT. AT 125000 MILES ENGINE EJECTED #3 SPARK PLUG IN SAME MANNER. SAME MECHANIC INSPECTED #8 WHILE REPAIRING #3 AND FOUND INSERT NOT HOLDING, PLUS TWO OTHER PLUGS BACKING OUT.
NHTSA complaint #10859967 — an unverified report by a vehicle owner.
at 84,000 milesKelso, WAFire
ENGINE
TL* THE CONTACT OWNS A 2002 FORD F-250 SD. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A LOUD ABNORMAL SOUND EMITTED FROM THE ENGINE COMPARTMENT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE SPARK PLUG HAD EXPLODED OUT OF THE CYLINDER HEAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.
NHTSA complaint #10810751 — an unverified report by a vehicle owner.
at 269,580 milesSurprise, AZ
TIRES
ALL INCIDENTS INVOLVING BIG O AT TRUCK TIRES: 6/11/12 TREAD SEPARATION. NO DAMAGE TO VEHICLE OR CRASH. 12/31/12 TREAD SEPARATION. NO DAMAGE TO VEHICLE OR CRASH. 3/12/14 TREAD SEPARATION. NO DAMAGE TO VEHICLE OR CRASH. 4/11/14 TREAD SEPARATION. NO DAMAGE TO VEHICLE OR CRASH. 7/29/14 TREAD SEPARATION. NO DAMAGE TO VEHICLE OR CRASH. 3/26/15 TREAD SEPARATION. NO DAMAGE TO VEHICLE OR CRASH. 5/29/15 TREAD SEPARATION. HEAVY DAMAGE TO QUARTER PANEL OF VEHICLE.
NHTSA complaint #10759010 — an unverified report by a vehicle owner.
at 134,900 milesSouth Chesterville, VA
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2002 FORD F-250 SD EQUIPPED WITH GOODRICH LONG TRAIL T/A TIRES, SIZE: P265/75/R15 (NA). WHILE TOWING ANOTHER VEHICLE, THERE WAS AN ABNORMAL VIBRATION POPPING NOISE FROM THE REAR PASSENGER SIDE TIRE. THE CONTACT OBSERVED THAT THE REAR TIRE POPPED AND NOTICED TREAD SEPARATION ON THE TIRE. THE TIRE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 134,900 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
NHTSA complaint #10749333 — an unverified report by a vehicle owner.
at 137,243 milesTacoma, WA
SEAT BELTS
TL* THE CONTACT OWNS A 2002 FORD F-250 SD. THE CONTACT STATED THAT THE DRIVER SEAT BELT WOULD NOT ENGAGE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SEAT BELT BUCKLE ASSEMBLY FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,243. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10744571 — an unverified report by a vehicle owner.
at 121,301 milesFL, FLCrash
TIRES
HAVE HAD 2 SETS OF BFGOODRICH 285/75/16 122R D TIRES THAT HAVE FAILED WITH SEPARATION PROBLEMS. THE FIRST SET THAT FAILED 05/11, WE HAD BLOWOUT ACCIDENT ON INTERSTATE CAUSING OVER $3000 DAMAGE TO DRIVER FRONT. LUCKILY NO PERSONAL INJURIES BF GOODRICH REPLACED THE TIRES AT 100%, SAME TIRES. THE SECOND SET HAVE SAME SEPARATION PROBLEMS AS OF 03/15, AT APPROX. 30000 MILES ON 60000 MILE TIRES. THE TIRE KINGDOM STORE ADVISED UNSAFE TO DRIVE AND SAID THESE TIRES WERE MANUFACTURED AT SAME TIME THE RECALLS WERE. HE CALLED THE RECALL# AND WAS ADVISED TO REPLACE AT 100% SO WE REPLACED THEM WITH THE MICHELIN 285'S. NOW WE ARE BEING TOLD THE BF GOODRICH RECALL OFFICE WILL ONLY PAY 70% ON THE NEW TIRES. THAT IS UNACCEPTABLE FOR THIS SERIOUS DEFECT IN THESE TIRES. IT DOES APPEAR THE WARRANTY DOESN'T REALLY ADDRESS MANUFACTURER DEFECTS.THIS DEFECT IS NOT DUE TO WEAR, TEAR OR CONSUMER FAULT. HAD THE DEFECT NOT BEEN IN THE TIRE, THE TIRES WOULD STILL BE IN GOOD WORKING ORDER WITHOUT DANGER OF FAILURE THAT OCCURRED. WE FEEL THESE TIRES ARE UNSAFE AND WE HAVE ASKED BFGOODRICH TO REPLACE WITH DIFFERENT TIRE AT 100% SINCE WE DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR WHAT APPEARS TO BE MANUFACTURER DEFECT.
NHTSA complaint #10694492 — an unverified report by a vehicle owner.
at 151,000 milesAuburndale, FL
TIRES
HAVE HAD 2 SETS OF BFGOODRICH 285/75/16 122R D TIRES THAT HAVE FAILED WITH SEPARATION PROBLEMS. THE FIRST SET THAT FAILED 05/11, WE HAD BLOWOUT ACCIDENT ON INTERSTATE CAUSING OVER $3000 DAMAGE TO DRIVER FRONT. LUCKILY NO PERSONAL INJURIES BF GOODRICH REPLACED THE TIRES AT 100%, SAME TIRES. THE SECOND SET HAVE SAME SEPARATION PROBLEMS AS OF 03/15, AT APPROX. 30000 MILES ON 60000 MILE TIRES. THE TIRE KINGDOM STORE ADVISED UNSAFE TO DRIVE AND SAID THESE TIRES WERE MANUFACTURED AT SAME TIME THE RECALLS WERE. HE CALLED THE RECALL# AND WAS ADVISED TO REPLACE AT 100% SO WE REPLACED THEM WITH THE MICHELIN 285'S. NOW WE ARE BEING TOLD THE BF GOODRICH RECALL OFFICE WILL ONLY PAY 70% ON THE NEW TIRES. THAT IS UNACCEPTABLE FOR THIS SERIOUS DEFECT IN THESE TIRES. IT DOES APPEAR THE WARRANTY DOESN'T REALLY ADDRESS MANUFACTURER DEFECTS.THIS DEFECT IS NOT DUE TO WEAR, TEAR OR CONSUMER FAULT. HAD THE DEFECT NOT BEEN IN THE TIRE, THE TIRES WOULD STILL BE IN GOOD WORKING ORDER WITHOUT DANGER OF FAILURE THAT OCCURRED. WE FEEL THESE TIRES ARE UNSAFE AND WE HAVE ASKED BFGOODRICH TO REPLACE WITH DIFFERENT TIRE AT 100% SINCE WE DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR WHAT APPEARS TO BE MANUFACTURER DEFECT.
NHTSA complaint #10694497 — an unverified report by a vehicle owner.
at 81,125 milesKittanning, PA
SERVICE BRAKES
ON MY FORD F-250 CREW CAB, ALL FOUR BRAKES AND ROTORS WENT BAD AND HAD TO BE REPLACED ON 10-08-2009 WITH 81,125 MILES ON THE VEHICLE. ON 11-10-2009 (ONE MONTH LATER) I HAD TO REPLACE A CALIPER ON THE LEFT REAR AXLE. ON 5-16-2013 WITH 100030 MILES (18,905 MILES LATER) I HAD TO INSTALL ANOTHER NEW CALIPER AND ROTOR ON LEFT REAR AXLE AND REPLACE BOTH BRAKE PADS. ON 8-1-14 WITH 106,861 MILES, (AGAIN WITH ONLY 25,736 MILES SINCE LAST BEING REPLACED) BOTH FRONT CALIPERS FROZE AND RUINED THE LEFT FRONT ROTOR THAT WILL NEED TO BE REPLACED. ALL REPLACEMENT PARTS USED WERE GENUINE FORD PARTS. I BOUGHT THE VEHICLE WHEN IT HAD APPROXIMATELY 54,000 MILES SO I DON'T KNOW HOW MANY TIMES THE BRAKES WERE REPAIRED PRIOR TO ME BUYING IT. FROM THE INTERNET I SEE THAT MANY OTHERS ARE HAVING THE SAME PROBLEMS. THESE BRAKE PARTS ARE UNSATISFACTORY. NOT ONLY IS IT UNSAFE WHEN THEY FREEZE FROM VIBRATION, BUT IT IS EXTREMELY COSTLY. I FEEL THAT THIS IS A HUGE PROBLEM AND A RECALL SHOULD BE MADE. THANK YOU.
NHTSA complaint #10618258 — an unverified report by a vehicle owner.
at 110,500 milesCorte Madera, CA
ELECTRICAL SYSTEM
THE VSM (VEHICLE SECURITY MODULE) FAILED. SYMPTOMS INCLUDE, BUT ARE NOT LIMITED TO: POWER DOOR LOCKS DO NOT WORK, KEY FOB DOES NOT WORK, AUTO HEADLIGHTS DO NOT WORK, RADIO DOESN'T TURN OFF WHEN KEY IS OUT OF THE IGNITION AND DOOR OPENS, NO AUDIBLE INDICATOR FOR KEY IN THE IGNITION, NO AUDIBLE INDICATOR FOR HEADLIGHTS ON WITH DOOR OPEN, DOME LIGHTS STAY ON. THIS PROBLEM IS WIDESPREAD WITH THIS MODEL YEAR AND THERE ARE MANY REPORTS ON FORUMS AROUND THE INTERNET. FORD HAS ALSO STOPPED MAKING THE ORIGINAL PART AND REPLACED ITS MANUFACTURE WITH A NEW PART WHICH SUPPOSEDLY DOES NOT EXHIBIT THE SAME RANDOM FAILURE RATE. HEADLIGHTS NOT WORKING IS A MAJOR LIFE SAFETY ISSUE. I DROVE WITHOUT HEADLIGHTS ON FOR SOME TIME (AS THE AUTO HEADLIGHTS DID NOT COME ON) AND DID NOT NOTICE IT UNTIL I WAS ON AN UNLIT STREET. ALL OF THE OLD VSMS SHOULD BE CHANGED TO THE NEW MODEL FREE OF CHARGE TO PREVENT THIS FROM HAPPENING.
NHTSA complaint #10576956 — an unverified report by a vehicle owner.
at 108,539 milesKingman, AZ
TIRES
TL* THE CONTACT OWNS A 2002 FORD F-250 SD EQUIPPED WITH NITTO DURAGRAPPLER TIRES, SIZE 265/75/16. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER'S SIDE TIRE EXPLODED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE A SPARE TIRE WAS INSTALLED. THE VEHICLE WAS TAKEN TO A TIRE CENTER AND THEY INFORMED THE CONTACT THAT THERE WAS SEVERE TIRE SEPARATION ON THE REMAINING THREE TIRES. THE FOUR TIRES WERE REPLACED WITH NEW ONES. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 108,539.
NHTSA complaint #10525210 — an unverified report by a vehicle owner.
at 66,000 milesMarriottsville, MD
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD F-250 SD. THE CONTACT STATED THAT WHILE STOPPED, HE DEPRESSED THE BRAKE PEDAL AND THE PEDAL ABNORMALLY TRAVELED TO THE FLOORBOARD ACCOMPANIED BY A LOUD POP. THE CONTACT INSPECTED THE VEHICLE AND NOTICED BRAKE FLUID LEAKING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
NHTSA complaint #10523291 — an unverified report by a vehicle owner.
at 102,746 milesIndianapolis, IN
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 FORD F-250 SD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE CRUISE CONTROL FAILED TO ACTIVATE UPON ENGAGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY STATED THAT THE BRAKE PRESSURE SWITCH NEEDED TO BE REPLACED. NHTSA RECALL CAMPAIGN ID NUMBER 11V352000 (EXTERIOR LIGHTING) WAS RELATED TO THE FAILURE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE RECALL; HOWEVER, IT DID NOT CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 102,746. UPDATED 8/5/13
NHTSA complaint #10521393 — an unverified report by a vehicle owner.
at 74,000 milesDouglasville, PA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD F-250 SD. THE CONTACT STATED THAT WHILE EXITING A RESIDENTIAL DRIVEWAY, THE CONTACT NOTICED THAT BRAKE FLUID HAD LEAKED ONTO THE FLOORBOARD. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE FRAME EXHIBITED CORROSION. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR AN INSPECTION. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGE WAS 74,000.
NHTSA complaint #10521501 — an unverified report by a vehicle owner.
at 60,000 milesCollgeville, PA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD F250 SD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED RAPIDLY TO FLOOR UPON ENGAGING. THE VEHICLE FAILED TO SLOW DOWN UNTIL AFTER REPEATED PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE BRAKE LINES FRACTURED DUE TO CORROSION. THE VEHICLE WAS REPAIRED. IN ADDITION, THE ENTIRE UNDER CARRIAGE WAS COMPLETELY RUSTED BEYOND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10512342 — an unverified report by a vehicle owner.
at 60,000 milesCollgeville, PA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD F250 SD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED RAPIDLY TO FLOOR UPON ENGAGING. THE VEHICLE FAILED TO SLOW DOWN UNTIL AFTER REPEATED PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE BRAKE LINES FRACTURED DUE TO CORROSION. THE VEHICLE WAS REPAIRED. IN ADDITION, THE ENTIRE UNDER CARRIAGE WAS COMPLETELY RUSTED BEYOND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10512342 — an unverified report by a vehicle owner.
Ottumwa, IA
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2002 FORD F250 SUPERDUTY. CONSUMER WRITES IN REGARDS TO A STRONG DIESEL FUEL ODOR AND FINDING FUEL ON THE PASSENGER SIDE OF THE ENGINE COMPARTMENT IN THE CAB OF THE VEHICLE. THE DEALER INFORMED THE CONSUMER, THE DIESEL ENGINE WAS DESIGNED WITH COPPER SLEEVES OR CUPS AROUND THE FUEL INJECTORS. THE PURPOSE OF THE CUPS WERE TO SEPARATE THE ENGINE COOLING SYSTEM FROM THE PRESSURIZED FUEL SYSTEM. OVER A PERIOD OF TIME, THE ENGINE COOLANT REACTED WITH THE COPPER CUPS AND CREATED SMALL PIN HOLES OR CRACKS IN THE INJECTOR CUPS. SINCE THE FUEL SYSTEM WAS PRESSURIZED IT INJECTED DIESEL FUEL INTO THE COOLANT CIRCULATING IN THE ENGINE. EVENTUALLY THE DIESEL FUEL CAME OUT OF THE RADIATOR OVERFLOW AND ALL OVER THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. SINCE THERE WAS NO WAY TO TELL, WHICH INJECTOR CUP WAS BAD, ALL OF THEM WOULD HAVE TO BE REPLACED ALONG WITH THE COOLANT HOSES AND THE RADIATOR WOULD NEED TO BE FLUSHED. THE ENGINE WOULD HAVE TO BE TAKEN APART, THE HEADS WOULD HAVE TO BE REMOVED AND THE INJECTOR CUPS REPLACE.*JB UPDATED 02/13/13
NHTSA complaint #10495681 — an unverified report by a vehicle owner.
Ottumwa, IA
FUEL SYSTEM, DIESEL
2002 FORD F250 SUPERDUTY. CONSUMER WRITES IN REGARDS TO A STRONG DIESEL FUEL ODOR AND FINDING FUEL ON THE PASSENGER SIDE OF THE ENGINE COMPARTMENT IN THE CAB OF THE VEHICLE. THE DEALER INFORMED THE CONSUMER, THE DIESEL ENGINE WAS DESIGNED WITH COPPER SLEEVES OR CUPS AROUND THE FUEL INJECTORS. THE PURPOSE OF THE CUPS WERE TO SEPARATE THE ENGINE COOLING SYSTEM FROM THE PRESSURIZED FUEL SYSTEM. OVER A PERIOD OF TIME, THE ENGINE COOLANT REACTED WITH THE COPPER CUPS AND CREATED SMALL PIN HOLES OR CRACKS IN THE INJECTOR CUPS. SINCE THE FUEL SYSTEM WAS PRESSURIZED IT INJECTED DIESEL FUEL INTO THE COOLANT CIRCULATING IN THE ENGINE. EVENTUALLY THE DIESEL FUEL CAME OUT OF THE RADIATOR OVERFLOW AND ALL OVER THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. SINCE THERE WAS NO WAY TO TELL, WHICH INJECTOR CUP WAS BAD, ALL OF THEM WOULD HAVE TO BE REPLACED ALONG WITH THE COOLANT HOSES AND THE RADIATOR WOULD NEED TO BE FLUSHED. THE ENGINE WOULD HAVE TO BE TAKEN APART, THE HEADS WOULD HAVE TO BE REMOVED AND THE INJECTOR CUPS REPLACE.*JB UPDATED 02/13/13
NHTSA complaint #10495681 — an unverified report by a vehicle owner.
at 150,000 milesArkadelphia, AR
ELECTRICAL SYSTEM
WHILE DRIVING I BEGAN TO HEAR A LOUD POPPING NOISE COMING FROM THE ENGINE. AFTER STOPPING AND CHECKING THE ENGINE I NOTICE I HAD A BLOWN OUT SPARK PLUG AND BUSTED IGNITION COIL. I HAVE A 2002 FORD F 250 SD. I HAVE ATTEMPTED TO PUT IN A NEW PLUG BUT IT WILL NOT SCREW INTO THE HOLE. DAMAGE ESTIMATES ARE FROM $150.00 ON LABOR FEES AND $75-100 ON A TEMP. FIX HELICOIL OR HEAD REPLACEMENT FOR $2500.00. FORD MECH. SAID IT HAPPENS ALL THE TIME, DUE TO POOR DESIGN.
NHTSA complaint #10468123 — an unverified report by a vehicle owner.
at 150,000 milesArkadelphia, AR
ENGINE
WHILE DRIVING I BEGAN TO HEAR A LOUD POPPING NOISE COMING FROM THE ENGINE. AFTER STOPPING AND CHECKING THE ENGINE I NOTICE I HAD A BLOWN OUT SPARK PLUG AND BUSTED IGNITION COIL. I HAVE A 2002 FORD F 250 SD. I HAVE ATTEMPTED TO PUT IN A NEW PLUG BUT IT WILL NOT SCREW INTO THE HOLE. DAMAGE ESTIMATES ARE FROM $150.00 ON LABOR FEES AND $75-100 ON A TEMP. FIX HELICOIL OR HEAD REPLACEMENT FOR $2500.00. FORD MECH. SAID IT HAPPENS ALL THE TIME, DUE TO POOR DESIGN.
NHTSA complaint #10468123 — an unverified report by a vehicle owner.
at 150,000 milesArkadelphia, AR
FUEL/PROPULSION SYSTEM
WHILE DRIVING I BEGAN TO HEAR A LOUD POPPING NOISE COMING FROM THE ENGINE. AFTER STOPPING AND CHECKING THE ENGINE I NOTICE I HAD A BLOWN OUT SPARK PLUG AND BUSTED IGNITION COIL. I HAVE A 2002 FORD F 250 SD. I HAVE ATTEMPTED TO PUT IN A NEW PLUG BUT IT WILL NOT SCREW INTO THE HOLE. DAMAGE ESTIMATES ARE FROM $150.00 ON LABOR FEES AND $75-100 ON A TEMP. FIX HELICOIL OR HEAD REPLACEMENT FOR $2500.00. FORD MECH. SAID IT HAPPENS ALL THE TIME, DUE TO POOR DESIGN.
NHTSA complaint #10468123 — an unverified report by a vehicle owner.