Owners have filed 1,277 complaints
about the 2007 Ford Fusion with NHTSA between 2007 and 2025.
The largest single group is the airbags.
Across this model's run it ranks 9 of 15 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the Ford Fusion. 50 means typical for this
model; 100 means roughly double.
Severity — 51
9.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 16
9% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
4245.2%
Latch
1415.1%
Door
1111.8%
Automatic Transmission
99.7%
Engine
55.4%
Ignition
55.4%
Valve
44.3%
Pressure Monitoring AND Regulating Systems
33.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
81.1%
1,000 – 9,999 miles
121.7%
10,000 – 24,999 miles
243.4%
25,000 – 49,999 miles
8812.6%
50,000 – 74,999 miles
13218.9%
75,000 – 99,999 miles
17124.5%
100,000 – 149,999 miles
20128.8%
150,000+ miles
628.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2007peak 83Aug 2025
NHTSA investigations into the 2007 Ford Fusion
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA18002Opened 18 Apr 2018Closed 15 Jan 2021SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Extended Braking Distance
On April 18, 2018, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA) 18-002 to investigate reports of braking concerns in model year (MY) 2006-12 Ford Fusion and Lincoln MKZ, and MY 2006-11 Mercury Milan vehicles manufactured with Continental Automotive System?s ABS hydraulic control units (HCUs). Complainants report that after an ABS braking event (initiated by slippery or uneven surfaces) the brake pedal moved towards the floor and the vehicle stopping distance increased beyond driver expectations.Inside the HCU are four hydraulic normally closed (NC) valves with zin...
PE16017Opened 20 Dec 2016Closed 4 May 2018SERVICE BRAKES
Extended Braking Distance
On December 20, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 16-017 to investigate reports of braking concerns in model year 2007 through 2009 Ford Fusion and Mercury Milan vehicles.Complainants report that after an ABS braking event (caused by braking on a slippery or uneven surface) the brake pedal moved towards the floor and the distance in which the vehicle stopped increased beyond what was expected by the driver.The cause of the problem appears to be the Antilock Braking System (ABS) Hydraulic Control Unit (HCU), a component manufactured for Ford by C...
EA12009Opened 12 Dec 2012Closed 12 Jun 2014VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Floor mat interference with accelerator
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated c...
PE08060Opened 14 Oct 2008Closed 9 Apr 2009TIRES:VALVE
TIRE VALVE CRACKING
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BO...
Recalls on the 2007 Ford Fusion
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
21V158000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
19V904000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Risk: If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
17V024000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
16V384000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
14E028000
EQUIPMENT
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
Risk: The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2021029274,737 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the driver-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Ford will notify owners by mail. The corrective actions for this recall are under development. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201966554,292 units in Canada
Brakes
Issue: On certain cars, a problem with the hydraulic control unit for the anti-lock brake system (ABS) could cause increased brake pedal travel. Safety Risk: Increased brake pedal travel could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to inspect the ABS module assembly. The system will be flushed with DOT 4 brake fluid, and if necessary, the hydraulic control unit will be replaced. Dealers will also replace the DOT 3 reservoir cap with a new DOT 4 cap.
Recall 2019005300,898 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected. Additional note: This recall supersedes recalls 2016-347 (Ford Safety Improvement Program 16S26), 2017-024 (Ford Recall 17S01) and 2018-035 (Ford Recall 18S01). Vehicles repaired under the previous recalls do not require repair under this recall.
Recall 2017024155,793 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, metal fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Depending on the model, dealers will either replace the passenger frontal airbag inflator or airbag assembly. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Additional note: This recall is superseded by recall 2019005 (Ford Recall 19S01). Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2019005">recall 2019005</a> for more information.
Recall 20163475,867 units in Canada
Airbag
Ford Canada is conducting a voluntary Safety Improvement Program involving passenger airbag inflators in certain vehicles that were originally sold or ever registered in certain high humidity areas of the United States equipped with Takata airbags. Ford will replace the driver or passenger inflator on affected vehicles, depending on the vehicle involved. Owners who believe their vehicles may have been originally purchased or registered in the states of New Jersey, Delaware, District of Columbia, Maryland, Pennsylvania, Ohio, Indiana, Illinois, Virginia, West Virginia, Kentucky, Missouri, Nebraska, Kansas, Oklahoma, Arkansas, Tennessee, North Carolina, Nevada, Arizona, New Mexico, California, Texas, Louisiana, Mississippi, Alabama, Georgia, South Carolina, Florida, Hawaii, Puerto Rico or the U.S. Virgin Islands should contact a Ford dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: This Safety Improvement Program is superseded by recall 2019005 (Ford Recall 19S01). Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2019005">recall 2019005</a> for more information.
Recall 20141952,810 units in Canada
Accessories
A safety defect may exist in Ford aftermarket all-weather floor mats sold as accessories or service replacement parts for 2006-2011 Ford Fusion, Lincoln Zephyr, and Lincoln MKZ vehicles. The floor mats are secured by a single retention device, which could allow the driver's floor mat to move out of position and interfere with the accelerator pedal. If this occurs, the accelerator pedal could fail to return to idle. This could result in a crash causing injury and/or property damage. Correction: Dealers will replace Ford aftermarket all-weather floor mats with an updated design having two retention devices.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 130,000 milesBellingham, WACrash1 injured
AIR BAGS
The contact owned a 2007 Ford Fusion. The contact stated while driving 40 MPH, and merging into the slow lane, he crashed into a vehicle that stopped abruptly. Additionally, the vehicle was rear-ended by another vehicle. The driver air bag exploded. The contact was able to exit the vehicle without assistance. The contact was transported to the hospital with the assistance of Uber. The contact was informed that he had sustained a broken sternum and bruised ribs. A police report was filed. The vehicle was towed to the residence, where it was totaled. The dealer and the manufacturer were not notified of the failure. The contact received a recall notice of NHTSA Campaign Number: 21V158000 (Air Bags), that he related to the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11534070 — an unverified report by a vehicle owner.
Waterford, WICrash2 injured
SERVICE BRAKES
This vehicle was totaled in May 2020. I had numerous and constant brake issues with this car and had much of the brake system (brake pads, rotors, and calipers I believe) replaced within a year of the accident. The accident occurred when I tried to apply the brakes, causing me to hydroplane into an oncoming car. My concern is that this could be related to the ABS recall (NHTSA CAMPAIGN ID: 19V904000). Although my vehicle does not appear to be affected by the recall, it seems very similar to the brake issues I experienced.
NHTSA complaint #11507897 — an unverified report by a vehicle owner.
Monroe, LACrash3 injured
VEHICLE SPEED CONTROL
The contact owns a 2007 Ford Fusion. The contact stated while driving at 60 MPH on a bumpy road, the brake pedal was depressed and the vehicle accelerated unintendedly, hit a high curb, and stopped. The air bags did not deploy. There were no warning lights illuminated. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that she would need to pay a diagnostic test fee. The vehicle was not diagnosed or repaired. The contact stated that the failure reoccurred while driving. The contact stated while driving in the rain and in the process of changing lanes, the vehicle in front of her stopped at the traffic light. The contact then depressed the brake pedal. However, the vehicle hydroplaned, accelerated, and crashed into the rear of the vehicle in front of her. The air bags did not deploy. The contact sustained severe headaches, neck pain, and knee pain and sought medical assistance. The contact’s friend who was pregnant and occupying the front passenger’s seat sustained back pain. The driver of the other vehicle sustained injuries and sought medical assistance. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was notified of the failure but did not provide any assistance. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was unknown.
NHTSA complaint #11471243 — an unverified report by a vehicle owner.
Monroe, LACrash3 injured
SERVICE BRAKES
The contact owns a 2007 Ford Fusion. The contact stated while driving at 60 MPH on a bumpy road, the brake pedal was depressed and the vehicle accelerated unintendedly, hit a high curb, and stopped. The air bags did not deploy. There were no warning lights illuminated. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that she would need to pay a diagnostic test fee. The vehicle was not diagnosed or repaired. The contact stated that the failure reoccurred while driving. The contact stated while driving in the rain and in the process of changing lanes, the vehicle in front of her stopped at the traffic light. The contact then depressed the brake pedal. However, the vehicle hydroplaned, accelerated, and crashed into the rear of the vehicle in front of her. The air bags did not deploy. The contact sustained severe headaches, neck pain, and knee pain and sought medical assistance. The contact’s friend who was pregnant and occupying the front passenger’s seat sustained back pain. The driver of the other vehicle sustained injuries and sought medical assistance. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was notified of the failure but did not provide any assistance. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was unknown.
NHTSA complaint #11471243 — an unverified report by a vehicle owner.
at 200,000 milesChesapeake, VACrash
AIR BAGS
The contact owns a 2007 Ford Fusion. The contact stated while driving at 25 mph, a cable van was parked on the side of the road not allowing the contact to see the other vehicle reversing out of the driveway. As a result, the vehicle rear ended the vehicle in the driveway. The air bags failed to deploy. A police report was filed. There were no injuries sustained. The vehicle was not drivable and was not towed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact was relating the failure to NHTSA campaign number: 21V158000 (Air bags). The manufacturer had not been informed of the failure. The failure mileage was 200,000.
NHTSA complaint #11422036 — an unverified report by a vehicle owner.
at 120,000 milesTheodore, ALCrash2 injured
AIR BAGS
MY 2007 FORD FUSION WAS ON RECALL NOTICE FOR A YEAR OR SO BUT NO LOCAL DEALERSHIPS HAD THE NEW REPLACEMENT PARTS AND THEN I GOT RAN OFF THE INTERSTATE AND HIT A TREE AT AROUND 60MPH AND THE AIR BAGS DEPLOYED AND SHRAPNEL WENT EVERYWHERE AND CUT MY FACE AND NECK UP GOOD. I WAS DIGGING LITTLE PIECES OF PLASTIC AND METAL OUT OF MY FACE & NECK FOR MONTHS!*DT - (RECALL RELATED INCIDENT) TS
NHTSA complaint #11414370 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Lakeland, FL
SEATS
Drivers seat moved back while driving and now won't move forward I am only 4ft 8 inch tall and driving my car is very difficult I have seen a lot of other people complaining of the same thing and something needs to be done
NHTSA complaint #11678640 — an unverified report by a vehicle owner.
Kingston, NY
UNKNOWN OR OTHER
i need to check engine make/brand
NHTSA complaint #11654327 — an unverified report by a vehicle owner.
Howell, MI
SEATS
Took car to dealer because the dash light came on what looked like airbag needed replacement.? I had had that done so they checked and told me it was a weight bar in passenger seat that was lighting up. Does that not protect person from collision and trigger airbag if u have accident.?? Would that not be a necessary fix even if cars out of warranty? They could not answer that and said I would have to pay over 750.00 to correct.. I walked out. What’s the real truth here. This car is a 2007!! Who would pay that amount..
NHTSA complaint #11654255 — an unverified report by a vehicle owner.
Howell, MI
UNKNOWN OR OTHER
Took car to dealer because the dash light came on what looked like airbag needed replacement.? I had had that done so they checked and told me it was a weight bar in passenger seat that was lighting up. Does that not protect person from collision and trigger airbag if u have accident.?? Would that not be a necessary fix even if cars out of warranty? They could not answer that and said I would have to pay over 750.00 to correct.. I walked out. What’s the real truth here. This car is a 2007!! Who would pay that amount..
NHTSA complaint #11654255 — an unverified report by a vehicle owner.
Lakeland, FL
SEATS
Driver's side front seat will stop moving forward and back it has been tested said all was good it moved back on it own while driving now I am 4 ft 8 inches tall not good I was stopped at a red light
NHTSA complaint #11631770 — an unverified report by a vehicle owner.
Lakeland, FL
ELECTRICAL SYSTEM
Driver's side front seat will stop moving forward and back it has been tested said all was good it moved back on it own while driving now I am 4 ft 8 inches tall not good I was stopped at a red light
NHTSA complaint #11631770 — an unverified report by a vehicle owner.
at 43,000 milesLouisville, KY
AIR BAGS
The contact owns a 2007 Ford Fusion. The contact stated that while operating the vehicle, the air bag warning light had remained illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was approximately 43,000.
NHTSA complaint #11626191 — an unverified report by a vehicle owner.
Inkster, MI
POWER TRAIN
The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V001000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The air bag and check engine warning lights were illuminated. The vehicle later failed to be started. The vehicle was towed to the residence by AAA, who attempted to jumpstart the vehicle, but the vehicle failed to start. AAA related the failure to the transmission; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that the air bag parts were on backorder. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11583368 — an unverified report by a vehicle owner.
Inkster, MI
AIR BAGS
The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V001000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The air bag and check engine warning lights were illuminated. The vehicle later failed to be started. The vehicle was towed to the residence by AAA, who attempted to jumpstart the vehicle, but the vehicle failed to start. AAA related the failure to the transmission; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that the air bag parts were on backorder. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11583368 — an unverified report by a vehicle owner.
Stow, OH
SEATS
MY AIRBAG LIGHT CAME ON 2 DAYS AFTER DRIVER SIDE AIR BAG WAS REPLACED. DEALER WANTED $129.50 TO TELL ME THE REASON. AFTER CHECKING I WAS TOLD IT IS SOMEWHERE IN THE WIRING IN THE PASSENGER SEAT AND IT WILL COST ME $500. TO REMOVE THE SEAT AND THE SEAT COVERS AND AN ESTIMATED $500 TO FIX THE WIRING PROBLEM. I AM [XXX] AND THAT IS A LOT OF MONEY FOR ME TO PAY. WHY IS A PROBLEM LIKE THAT MY PROBLEM AND NOT FORD MOTOR??? I HAVE BEEN TOLD BY SEVERAL PEOPLE THAT FORD HAD A LOT OF PROBLEMS WITH MY MODEL 2007 FORD FUSION. AGAIN WHY IS A SAFETY PROBLEM MINE AND NOT FORD MOTOR??.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11573752 — an unverified report by a vehicle owner.
at 140,000 milesLake Ronkonkoma, NY
SUSPENSION:MULTIPLE AXLE
The contact owns a 2007 Ford Fusion. The contact stated that while driving at 30 MPH, there was an abnormal metal sound detected. The vehicle began to shake abnormally and stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed her the failure was due to the axle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
NHTSA complaint #11569557 — an unverified report by a vehicle owner.
at 140,000 milesLake Ronkonkoma, NY
ENGINE
The contact owns a 2007 Ford Fusion. The contact stated that while driving at 30 MPH, there was an abnormal metal sound detected. The vehicle began to shake abnormally and stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed her the failure was due to the axle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
NHTSA complaint #11569557 — an unverified report by a vehicle owner.
Burleson, TX
AIR BAGS
The passenger airbag was replaced, and is now trying to pop out of the cover. The upper left corner is bulging outward.
NHTSA complaint #11566000 — an unverified report by a vehicle owner.
Apollo, PA
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
ABS and WRENCH icon are flashing on dashboard. Car making a terrible noise from underneath . I try to drive the car but it loses power and goes into LIMP mode. I have read many problems with the ABS control module valves sticking open due to the wrong type of brake fluid put in by manufacturer. My car is a 2007 ford fusion sel AWD with only 89,000 miles. I need a recall service appointment as quickly as possible because this is the only vehicle I own. The car is just sitting in my driveway. HELP!!!!!!!!!
NHTSA complaint #11539889 — an unverified report by a vehicle owner.
at 130,000 milesBellingham, WACrash1 injured
AIR BAGS
The contact owned a 2007 Ford Fusion. The contact stated while driving 40 MPH, and merging into the slow lane, he crashed into a vehicle that stopped abruptly. Additionally, the vehicle was rear-ended by another vehicle. The driver air bag exploded. The contact was able to exit the vehicle without assistance. The contact was transported to the hospital with the assistance of Uber. The contact was informed that he had sustained a broken sternum and bruised ribs. A police report was filed. The vehicle was towed to the residence, where it was totaled. The dealer and the manufacturer were not notified of the failure. The contact received a recall notice of NHTSA Campaign Number: 21V158000 (Air Bags), that he related to the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11534070 — an unverified report by a vehicle owner.
Warren, MI
UNKNOWN OR OTHER
My boyfriends mom was up north driving and the latch on the driverside door stopped working. She's 60+ and still years later has to tie her door close and climb over the passenger seat to get in the car. I can get it closed if it's accidentally opened just like an inch but the door absolutely cannot to opened any further.
NHTSA complaint #11533719 — an unverified report by a vehicle owner.
Warren, MI
STRUCTURE:BODY
My boyfriends mom was up north driving and the latch on the driverside door stopped working. She's 60+ and still years later has to tie her door close and climb over the passenger seat to get in the car. I can get it closed if it's accidentally opened just like an inch but the door absolutely cannot to opened any further.
NHTSA complaint #11533719 — an unverified report by a vehicle owner.
at 240,000 milesWashington, DC
AIR BAGS
The contact owns a 2007 Ford Fusion. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V024000 (Air Bags) however, the failure recurred after the recall repair was performed. The contact stated that while driving at an undisclosed speed, the passenger's side air bag warning light illuminated. The vehicle was taken back to the dealer, where the passenger's side air bag was replaced a second time. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 240,000.
NHTSA complaint #11522307 — an unverified report by a vehicle owner.
Waterford, WICrash2 injured
SERVICE BRAKES
This vehicle was totaled in May 2020. I had numerous and constant brake issues with this car and had much of the brake system (brake pads, rotors, and calipers I believe) replaced within a year of the accident. The accident occurred when I tried to apply the brakes, causing me to hydroplane into an oncoming car. My concern is that this could be related to the ABS recall (NHTSA CAMPAIGN ID: 19V904000). Although my vehicle does not appear to be affected by the recall, it seems very similar to the brake issues I experienced.
NHTSA complaint #11507897 — an unverified report by a vehicle owner.
Howell, MI
SEATS
Took my car on to check why seat belt light was on after bag replaced. Told there is a sensor under passenger seat that reflects weight in seat that is not working that is used in case accident airbag pressure would be deployed. Light will not turn off on dash and told me out of warranty is not on repair list… I have 2007 fusion that I can’t sell because of safety light. Who is responsible for that. Service at dealer said sorry can’t help me.. it would be 400.00??? R u kidding .
NHTSA complaint #11492773 — an unverified report by a vehicle owner.
Howell, MI
AIR BAGS
Took my car on to check why seat belt light was on after bag replaced. Told there is a sensor under passenger seat that reflects weight in seat that is not working that is used in case accident airbag pressure would be deployed. Light will not turn off on dash and told me out of warranty is not on repair list… I have 2007 fusion that I can’t sell because of safety light. Who is responsible for that. Service at dealer said sorry can’t help me.. it would be 400.00??? R u kidding .
NHTSA complaint #11492773 — an unverified report by a vehicle owner.
Youngstown, OH
AIR BAGS
The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the local dealer had failed to return the contact's call to schedule an appointment for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and followed up with the dealer; however, the dealer failed to assist. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11485488 — an unverified report by a vehicle owner.
Youngstown, OH
SERVICE BRAKES, HYDRAULIC
The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the local dealer had failed to return the contact's call to schedule an appointment for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and followed up with the dealer; however, the dealer failed to assist. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11485488 — an unverified report by a vehicle owner.
Monroe Township, NJ
AIR BAGS
Air bag light comes on and stays on -this happened shortly after the car's airbag recall was taken care of- had never had a problem before.
NHTSA complaint #11483103 — an unverified report by a vehicle owner.
Riva, MD
AIR BAGS
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11475952 — an unverified report by a vehicle owner.