446 of the
10,385 complaints filed about the Hyundai Santa FE
are about the suspension —
4% of everything owners reported.
The worst model year for it is 2001.
My 2017 Hyundai Santa Fe (VIN: [XXX]) was brought to Herb Chambers Hyundai of [XXX], in December 2023 to address the Underbody Corrosion Recall/Campaign (9A0). The dealer performed the preventative service. However, the remedy completely failed because the frame was already severely structurally compromised by rust. In early 2024, I relocated to [XXX] with the vehicle. Now 2026, The front subframe sub-assembly deteriorated to a hazardous point, forcing me to spend a large sum of my own money on front-end repairs caused directly by this corrosion. Currently, the rear subframe and rear suspension components are heavily corroded and structurally disintegrated. The vehicle is completely unsafe to drive, presenting an imminent risk of structural collapse and suspension failure while in motion. Hyundai's recall remedy was ineffective and merely masked the rust. The rear subframe (crossmember/cradle) and control arm anchor points are severely corroded, rusted out, and crumbling to the touch, creating an imminent risk of suspension collapse while driving. The extreme corrosion has spread to the metal fuel line the vehicle is unsafe to drive due to the advanced corrosion . Denial of Service by Local Distributor: The vehicle is currently located in the U.S. territory of Puerto Rico. I presented the vehicle and documentation to the local authorized distributor, Sojitz de Puerto Rico (Hyundai of Puerto Rico). As indicated I brought the Vehicle to MVP Hyundai Humacao (XXX) and filed a claim (# XXX) However they never sent a anyone to inspect the vehicle or process a safety claim, claiming they bear no responsibility because the vehicle was imported from the mainland, Because this is a failed federal safety campaign remedy that now poses an immediate threat to my life and public safety, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11750549 — an unverified report by a vehicle owner.
I left work and my car pulled back I looked at my dash I just saw all the lights on indicators telling me I may stop or not I was so scared I live 45 mins from my job and this isn’t the first incident after the second day I bought this brand new car my low oil light came on and the dip stick was dry on a brand new car the following day and from that point on my car is like a magnet and pulls to the right lane to another car this is causing me PTSD I BEGGED my husband to drive me to work in my 48 years I’ve never been afraid of a car when I let the dealership know they don’t care it’s a stupid woman well I’ve owned 2 brand new Palisades and they were amazing vehicles this one is just not working right
NHTSA complaint #11749658 — an unverified report by a vehicle owner.
Engine is burning a tremendous amount of motor oil. Dealer does acknowledge engine is burning oil. No warning lights on. Told burning motor oil is normal for a hyundai engine. Engine can seize during driving with no warning and is a safety issue. Front struts are also failing. No warning and is a safety issue: Currently trying to get dealer to cover defective components under warranty. Nothing has been repaired or resolved as of yet.
NHTSA complaint #11736151 — an unverified report by a vehicle owner.
The vehicle intermittently fails to reverse properly, hesitates, jerks, and at times locks despite no obstruction present. This occurs during normal use and creates a serious safety concern, particularly when backing out of parking spaces or into traffic. In addition, the vehicle exhibits ongoing electrical issues, including intermittent warning lights, rearview camera distortion or failure, inconsistent system operation, intermittent inability to unlock using the key fob or door handle, and the vehicle fan or air system continuing to run for extended periods after the vehicle has been turned off. These issues occur without consistent warning and have not been resolved despite multiple service visits. The vehicle is also subject to an active safety recall (NHTSA Recall 26V218000, Manufacturer Recall 298) involving the front seatbelt anchor. The recall remains unrepaired, with no remedy currently available. I have personally experienced the seatbelt becoming stuck and not releasing properly, which presents an additional safety risk. The vehicle also experienced a battery failure. I was initially informed that the battery could not be replaced without cost; however, it was later replaced. Despite repeated concerns, the hybrid battery system was not tested or evaluated, and this remains an unresolved issue affecting vehicle reliability and safety. Additionally, the vehicle has experienced tire tread separation and peeling requiring replacement. This is not consistent with normal wear and may indicate alignment, suspension, or other underlying vehicle-related defects. The vehicle has been inspected by the dealership multiple times; however, the issues were not reproduced and no corrective repairs were performed. These problems are intermittent and occur during regular day-to-day operation. Collectively, these unresolved issues present an ongoing safety risk to the driver and others.
NHTSA complaint #11733146 — an unverified report by a vehicle owner.
Rear subframe suddenly collapsed and broke due to extreme corrosion. Incident occurred while driving, allowing rear wheel to turn out causing loss of control. Luckily I was traveling at a low rate of speed and nobody was hurt. Found rear subframe was completely rotten out and collapsed on the driver side. Vehicle is now completely undrivable and has to be towed. Found that there was a recall/service program from Hyundai (campaign #947) and my vehicle was affected. I called my local dealership to schedule an inspection appointment regarding the recall. Dealership told me I had to call Hyundai customer care. I called customer care on Tuesday and my claim was escalated. The representative told me that I would be contacted by Hyundai within two days. I have not received any correspondence from the case manager. Called Hyundai Customer Care once more and the representative told me that they can't contact claims representatives directly and I would have to wait until they decide to call me.
NHTSA complaint #11727316 — an unverified report by a vehicle owner.
I am writing to formally report an incident involving the service department at Lakeland Hyundai (1500 W Memorial Blvd, Lakeland, FL 33815). My 2007 Hyundai Santa Fe was brought in on 12/31/25 for an active engine recall involving the Cylinder Head Cover Oil Leak Repair (Recall Code 976 / Campaign 24-01-026H). The vehicle was driven into the dealership in proper working condition. I was later informed that allegedly stripped bolts for the cover would require an out-of-pocket cost of $483.36, despite this being a recall repair. There was also a required Upper Timing Chain Guide repair quoted at $58.38 to complete the recall work. When I was called in on 01/12/26 to pick up the vehicle for completed work, I was charged $29.99 for a Multi-Point Inspection related to the recall, yet no documentation or billing was provided for the timing chain guide repair I was told was completed. Upon attempting to leave the lot, the check engine light was on and the vehicle immediately began shaking violently and producing a loud noise. The service representative could not identify the cause and later advised there was nothing further they could do, citing a P0300 code, and instructed me to return the loaner and retrieve my now-undrivable vehicle. My vehicle remains at Lakeland Hyundai and is undrivable due to issues that arose immediately following recall service. I respectfully request guidance and resolution regarding responsibility for the damage, loaner coverage, and loss of transportation.
NHTSA complaint #11711184 — an unverified report by a vehicle owner.
Intermittent and variable vibration/shaking at all speeds ranging from mild to severe. Worse when cold. TSB 25-SS-002H-1. Despite multiple balancing attempts (hunter road force balancer) and complete set of tire swap there was no resolution. TSB indicates this is a known abnormality/issue and present across all models. Vehicle inspected by 2 different hyundai dealerships and independent dealership without resolution. Began at 7500 miles and has persisted.
NHTSA complaint #11703429 — an unverified report by a vehicle owner.
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while stopped and making a left turn from a cross street, the accelerator pedal was depressed, and traffic allowed the contact to make the turn; however, the steering wheel jerked to the right, and the vehicle jumped over a median strip. The contact stated that there were no warning lights illuminated. The contact stated that the right front passenger’s side tire rolled over the median strip, and then the rear passenger’s side tire next. The contact depressed the brake pedal, and the vehicle stopped in a parking spot on the side of the street. The contact shifted the vehicle to park(P) and turned off the vehicle. The contact observed that the right front passenger’s side tire was flat. The contact called Roadside Assistance, and the technician informed the contact that there was a cut on the inside side wall of the front passenger’s tire. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the passenger’s side front suspension arms and other parts needed to be replaced. The vehicle was repaired; however, the vehicle was difficult to steer while the steering wheel was vibrating. The contact took the vehicle back to the same dealer, who removed the aftermarket parts and replaced the parts with OEM steering and suspension parts; however, there was still a vibration in the steering wheel. The contact stated that several times, while turning to the left, the vehicle would turn to the right instead. The manufacturer was not informed of the failure. The vehicle was not repaired. The failure mileage was approximately 11,000.
NHTSA complaint #11686422 — an unverified report by a vehicle owner.
The undercarriage is completed rusted and is not drivable, I had the treatment done by the dealer to have it coated to protect it from rust. well, its rusted.
NHTSA complaint #11667485 — an unverified report by a vehicle owner.
Rear subframe is rotted out prematurely, other vins had this issue recalled but my vin was not included in the recall even though I have all the same issues as the vehicles that were recalled
NHTSA complaint #11645783 — an unverified report by a vehicle owner.
Engine has always burned oil and vehicle only has 72,000 miles on it.leaking black liquid/oil out exhaust pipe, blowing out Black clouds of smoke and have to keep adding oil. Whole rear end had to be replaced, timing chain and cover replaced, AC unit replaced, rear camera replaced, climate controls change settings by them selves, leaking gaskets, all this and more has been going on with this vehicle when it only had 35,000 Miles on it. Front suspension creaks for years. No way a vehicle should have all these issues with low mileage and has been very well cared for!
NHTSA complaint #11634918 — an unverified report by a vehicle owner.
The driver's side rear trailing arm lower broke again. Was driving all of a sudden felt it start fishtailing and pulled over and thank God I didn't crash
NHTSA complaint #11589298 — an unverified report by a vehicle owner.
We brought our vehicle into the dealer for a recall for undercoating on [XXX]. The work was completed by Tarbox Hyundai in north kingstown ri. We noticed our car started drifting to the right and our tire was out of align. We brought the car to our local mechanic and were told that the entire under carriage is rotting away and needs to be replaced. I feel Hyundai should be responsible for this because they knew about it and didn't tell us. Instead they just did the undercoating trying to hide the fact that is was completely rotted. thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11578650 — an unverified report by a vehicle owner.
Engine will RANDOMLY CUT OFF AND IT WOULD DO THAT EVEN WHEN IN DRIVE LIKE IT WASNT GETTING GAS. The dash board would light then continue going WOULD START RIGHT BACK AWAY AND HAS DONE THAT EVER SINCE.i purchased it I ALSO HAD THE O2 CENSOR REPLACED AS WELL. THE TIRES ARE AWFUL THE SUSPENSION. Electrical Problems I have to hit my headlight to come on before I leave when it's dark. Sometimes when I first start driving it pulls me to the right not like wheel balancing . But pulld then back to driving . One last thing I went in for recall update or something. The mechanic say hell do the update and drive the car if it has a problem going in drive they had to replace a sensor or something my car wouldn't move they were going to fix it and give me a loaner car . The guy said let me try something he did then the car started to drive. They were supposed to replace something and didn't. My engine light came on and stayed on I complained to him he just cleared the code it came back on and has been on every since. I told him it want on before I got here he said well it wasn't from anything they did. But it was.
NHTSA complaint #11578384 — an unverified report by a vehicle owner.
At any speed period, if i hit a pothole or those little ripple things on side of the country county roads, any of them causes my vehicle to jerk and makes a a sound like the entire right front end is going to fall apart at any moment and it either jerks my vehicle off the road on the right side or it either jerks the vehicle into the opposite lane towards on coming traffic. My truck has caused me to go completely off of the highway into the grass to avoid a collision...and anytime I hit the most tiniest of bumps it sounds Like the entire right side suspension is going to fall completely off and at high speeds it shakes uncontrollably...
NHTSA complaint #11566683 — an unverified report by a vehicle owner.
I bought my 2009 Hyundai Santa Fe brand new and have been the sole owner. It has been garaged the entire time. It has 145,000 miles and I have kept it washed and maintained regularly. The last couple of times I have taken it in for repairs, the mechanic has told me that the frame is rusting badly to the point that it is a safety issue. In the event of a crash the frame could buckle.
NHTSA complaint #11565167 — an unverified report by a vehicle owner.
La guagua a tenido problemas con el tren delantero. Comenzó con un sonido en el Guía. La Hyundai le reparo esa pieza y luego continuó con el mismo ruido. Ahora tienen que cambiarle el Rack and Piñogn. Mi guagua tiene solo 19,750 millas creo que vino mala de fábrica.
NHTSA complaint #11559501 — an unverified report by a vehicle owner.
Rusted out subframe, less than 95k miles. No “salt belt” treatment offered to this vehicle. Vehicle in Ohio since bought. Took to dealer for engine recall, found $1200 subframe replacement bill. Car was garage stored all of the time.
NHTSA complaint #11558440 — an unverified report by a vehicle owner.
Whenever i hit a bump on the side of the road, the truck jerks really badly and if im not grasping the steering wheel with all my strength, it will jerk me off the highway from the bump making the entire car go off the road. Also, each bump i hit, i hear a very very loud metal on metal knocking sound from the right passenger side of the tire area. Not sure if it is a strut assembly or engine mount that wasn't correctly bolted down during manufacturing. Also, when i press the gas pedal, it sounds as if theres some type of cable thats being stripped or something. And whenever i am holding the steering wheel straight and firmly, the truck automatically has a mind of its on at times and will jerk the car to the right or to the left while im holding the wheel still. All mechanics have said that they don't see anything wrong with it but there's obviously something wrong with it and I am scared to drive it. It has got to be a manufacturers defect on those components of the vehicle. Please remedy this or replace my vehicle with one of the same or lesser valued cars . This truck is going to end up killing me or someone else or both ... Thanks
NHTSA complaint #11555182 — an unverified report by a vehicle owner.
When my daughter returned home from college this summer I took her Santa Fe to a local shop for an oil change and other preventive maintenance. During the vehicle safety inspection, the mechanic noted the subframe and front suspension components were failing due to excessive corrosion and the Santa Fe was not safe to drive. My question is about the effectiveness of Campaign 947 - Underbody Corrosion Prevention Service. The countermeasure to the Hyundai subframe rusting issue appears to have not been an effective action to prevent the subframe's failure. The Corrosion Preventive Service was completed on our Santa Fe on Feb 13, 2018. Given the amount of corrosion on our Santa Fe, the Service Campaign was not effective, and the subframe failed due to corrosion. Both the independent shop and the Hyundai dealer indicated that the failed subframe would eventually lead to a catastrophic failure and possible loss of control of the vehicle. Given my daughter drives the Santa Fe from home to school on I70 I am glad the failure was identified early so the car could be repaired and prevent an accident.
NHTSA complaint #11535158 — an unverified report by a vehicle owner.