512 of the
10,385 complaints filed about the Hyundai Santa FE
are about the airbag system —
5% of everything owners reported.
The worst model year for it is 2007.
I request that NHTSA review what I believe is a misleading Hyundai warranty extension involving the Occupant Classification System (OCS/ODS), part of the air bag system. Around Mid May 2026, my air bag warning light began illuminating intermittently. I waited because I needed to save up the cash. Around June 2026, Hyundai mailed me a Warranty Extension Notice stating that if the air bag warning light came on, I should take the vehicle and the letter to a Hyundai dealer. The notice contains no exclusions or limitations. I was excited because my local repair shop said it would cost $800 to $2000 depending on the issue. Relying on Hyundai's written instructions, I took my vehicle to the dealer. I was told my repair not covered under the scope of the warranty and was charged over $900. I paid under protest because I felt it was a safety risk to continue driving with an air bag warning. Although my initial goal was to receive a full refund, my main concern is that owners may rely on Hyundai's notice, only to discover the repair is denied. Some may delay repairing an air bag system because of the unexpected cost, creating a potential safety risk. I have written Hyundai July 2026 requesting a full explanation as to why my repair was excluded or a full refund but to date I have not received a response. I ask NHTSA to review whether Hyundai's warranty notice adequately discloses its actual coverage and limitations. I have attached the warranty letter, which contains no exclusions, and my repair invoice. Thank you for your attention to this matter [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11755191 — an unverified report by a vehicle owner.
I was quoted $3,000 to replace defective mat sensor in seat so that the airbag light will go off and my vehicle can be inspected. My family can’t afford this fix and I’m stressed out and do not know what to do. My vehicle was not in an accident nor was anything done that would cause damage and result in this fault. I am aware that the 2019 Santa Fe has an extended warranty for this exact defective mat sensor. My 2020 has the identical setup and failed just past the standard mileage limit. Because this is a critical SRS safety system that prevents my airbags from working properly I request help form the NHTSA. I read online a lot of owners are in my same situation.
NHTSA complaint #11751706 — an unverified report by a vehicle owner.
This email serves as a formal dispute of the warranty denial issued by [Lester Glenn Hyundai Toms River NJ] regarding the Supplemental Restraint System (SRS) passenger airbag sensor in my 2022 Hyundai Santa Fe.The dealership has refused coverage, attributing the failure to "water damage." I strongly dispute this finding and am formally requesting a Corporate Goodwill Repair Exception or a tier-two engineering review of my vehicle due to the safety-critical nature of this component.
NHTSA complaint #11750523 — an unverified report by a vehicle owner.
The airbag sensor is on in the car. When I told the dealership they stated that the sensor is not covered under the warranty even though it was over by a fe hundred miles. None of the airbags will deploy if there is an accident. I don't see why a safety issue is not covered by the warranty. For the dealership to fix it, it is going to be over $800.
NHTSA complaint #11749400 — an unverified report by a vehicle owner.
Airbag light on. La Quinta Hyundai verified light on scanned codes found active b134800 Driver airbag resistance circuit short to ground 1st stage. Testing found clock spring issue internal fault. Since this clock spring is related to driver airbag, & horn, it would seem that this would be a safety hazard that would be under warranty. The extended warranty (Z01) that I received from Hyundai doesn’t cover my problem.
NHTSA complaint #11748248 — an unverified report by a vehicle owner.
We were driving on interstate 49 going south near Chester Arkansas when traffic came to a stop. I was rear ended by a vehicle driving 75 mph. My car hit the car in front of me where there was damage to both the passenger and driver side front area of the car. No airbags deployed in spite of the severity of the front and rear impact of the vehicle. I sustained three compression fractures to my back with several abrasions and bruises. Both my vehicle and the vehicle in front of me were declared total losses.
NHTSA complaint #11740682 — an unverified report by a vehicle owner.
Air bags didn’t deploy on a front crash. Safety of my entire family in car was put at risk without airbags deploying. The problem has not been confirmed. The vehicle has not been inspected, a first responder on scene of crash said we should check into why our air bags didn’t deploy. No warnings signs
NHTSA complaint #11739408 — an unverified report by a vehicle owner.
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and remained on, despite no accident occurring. The vehicle was taken to an independent mechanic who could not determine the failure and advised the contact to visit the dealer. At the dealer, the vehicle was diagnosed with a failed passenger air bag inflator that needed replacement. The dealer also found that the SRSCM (Supplemental Restraint System Control Module) required replacement due to the part shorting the inflator. The airbag was replaced, but the dealer refused to replace the SRSCM as it was no longer under warranty. The manufacturer was not notified of the failure. The failure occurred at approximately 77,000 miles.
NHTSA complaint #11736061 — an unverified report by a vehicle owner.
The steering left side electrical components quit working at the same time without warning. This is all related to the Air Bag clock spring a serious safety defect that disables the airbag and possibly horn. I have taken the vehicle to a Hyundai dealership for diagnostics and this is what was found. "Needs immediate attention [Primary]: SSD : STEERING OR SUSPENSION DIAGNOSIS Air Bag - Clockspring Assembly / Spiral Cable: CLOCK SPRING HAS SHORTED OUT CAUSING ALL THE BUTTONS ON THE LEFT SIDE OF THE STEERING WHEEL NOT TO WORK This assembly consists of a clock spring, which is a coil that retracts and expands inside its housing as the steering wheel turns. Its function is to maintain electrical continuity for all the components on the drivers airbag.
NHTSA complaint #11733693 — an unverified report by a vehicle owner.
NHTSA Complaint Summary Vehicle: 2025 Hyundai Santa Fe Issue: Airbag non‑deployment in a 40‑mph side‑impact collision On January 20, 2026, my 2025 Hyundai Santa Fe was struck by another motorist directly along the driver side awaiting to make a left turn. The other motorist crossed the centerline at an estimated impact speed of approximately 40 mph, according to the police report. The collision caused significant damage along the front and entire driver side of the vehicle. Despite the severity and direct nature of the impact, neither the side curtain airbags nor the front airbags deployed. The impact was so much that the other motorist ended up behind my husband in the left turning lane once he stopped. My husband, who was driving, suffered a head abrasion and a concussion from the force of the impact. Since the crash, he has continued to experience persistent headaches and intermittent dizziness when standing, which began immediately after the collision and have not resolved. The lack of airbag deployment in a high‑energy side‑impact crash raises concerns about a potential malfunction in the airbag sensors or side‑impact detection system. This incident presents a significant safety risk, and I am reporting it so NHTSA can evaluate because as I've researched there have been other incidences of similar non‑deployment issues are with 2025 Hyundai Santa Fe vehicles. I can provide photos, the police report, medical documentation, and repair estimates upon request.
NHTSA complaint #11719728 — an unverified report by a vehicle owner.
The air bags sensor is on which means none of the air bags will deploy if I am in an accident. The dealership stated it is not covered by the warranty. The sensors were not tampered with but the sensor is not working
NHTSA complaint #11713022 — an unverified report by a vehicle owner.
The contact owns a 2017 Hyundai Santa Fe. The contact stated that after the completion of an unknown air bag recall repair, the air bag warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed, and the dealer determined that the front passenger's side lower seat assembly needed to be replaced due to the Passenger Occupant Detection System (PODS) failure, Part Number: B149000; however, the part was not available. The manufacturer was notified of the failure and sent automated emails advising of the estimated time of availability of the part; however, the part had not been available, and there was no further communication from the manufacturer. The dealer advised the contact to remove the vehicle from the property because of the manufacturer. The vehicle was taken back to the residence. The vehicle was not repaired. The failure mileage was approximately 115,305.
NHTSA complaint #11712411 — an unverified report by a vehicle owner.
On November 28, 2025 at approximately 2:20am, I was involved in a multi-car pile up crash on Interstate 85 south near Durham NC. At least 5 vehicles were involved and significantly damaged. At least two drivers were taken by ambulance to local hospitals. Fortunately I was not one of them. I was driving in the left lane of the 2 lane southbound interstate. It happened right in front of me and I had no chance of completely avoiding it so I veered to my left onto the shoulder to attempt to avoid a direct hit on the large Nissan SUV that was now straddling both lanes. I hit the front of the Nissan and the guardrail almost simultaneously at somewhere around 50 to 60mph which caused considerable damage to the front right quadrant and the entire drivers side of my vehicle, but my airbags never deployed and I sustained moderate to significant injury to my arms, shoulders, chest and neck, most likely due to how I was gripping the steering wheel in anticipation of the impact and from the seat belt. I did not require medical treatment at the scene but have since received treatment at home. I believe the airbags should have deployed given my speed at impact and where my vehicle came in contact with both the Nissan SUV as well as the guardrail. I believe this was a clear failure of the airbag system in my vehicle, which has since been deemed to be totaled by my insurance company.
NHTSA complaint #11702606 — an unverified report by a vehicle owner.
For at least 14 months, the air bag light on the dash is on more often than not. The code that comes up on the OBD shows it's from the passenger side seat sensor. Occasionally, the seat belt indicator will flash when there is no occupant, as well. The car has never been in an accident, and the air bags have never been set off.
NHTSA complaint #11699836 — an unverified report by a vehicle owner.
To Whom It May Concern, I am writing to formally report repeated safety system failures in my Hyundai vehicle that have resulted in significant injury and ongoing hardship. The first incident occurred in 2021, when my vehicle was struck from the front by another driver who fled the scene. Despite the impact causing visible front-end damage, the airbags did not deploy, and the seatbelt did not engage properly. The vehicle was repaired by an authorized Hyundai dealership, yet at no point was I informed that the vehicle’s safety systems might be compromised or that it should not be driven. The second and more severe incident occurred in December 2024, when my vehicle was rear-ended by a commercial truck and subsequently pushed into four other vehicles. Once again, neither the airbags deployed nor the seatbelt engaged, resulting in multiple bodily injuries for which I am still undergoing treatment. After reporting this second failure to Hyundai, I was informed that the airbags and seatbelts may not activate when the vehicle is struck from behind. However, this explanation does not address the fact that the same safety failures occurred in the 2021 front-end collision as well. I believe these repeated malfunctions indicate a serious defect in the vehicle’s safety restraint and airbag systems that poses an ongoing danger to drivers and passengers. I am requesting a full investigation into these safety system failures, including whether the dealership’s repair process or Hyundai’s design or manufacturing contributed to these malfunctions. Due to these failures, I have experienced significant physical injury, emotional trauma, and ongoing medical issues, and I am seeking appropriate accountability and resolution.
NHTSA complaint #11693361 — an unverified report by a vehicle owner.
The contact owned a 2025 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, a deer jumped out in front of the contact's vehicle. The contact's vehicle crashed into the deer, where it came to a stop by the side of the roadway. The contact stated that none of the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The contact did not sustain any injuries. A Police report was filed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 10,024.
NHTSA complaint #11693283 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the controls on the steering wheel became inoperable. In addition, the air bag warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with clock spring failure. The contact was informed that the clock spring needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the Department of Motor Vehicles declined the registration renewal due to the failure. The manufacturer was made aware of the failure, and several cases were filed. In addition, the contact was informed that the repair was not covered under the recall nor special program. The failure mileage was approximately 60,000.
NHTSA complaint #11691820 — an unverified report by a vehicle owner.
My engine failed. Dealership put it through an oil consumption test which it failed. They ended up keeping my car for 3 weeks to build a new engine, add new belts, new spark plugs and new filters to go with the repair. After completing this repair they told me they noticed my air bag light on. They recommended a new sensor to fix it. Which I was to pay $600 for. I agreed to this and had it done. I picked up the car and had it for 3 weeks before the airbag light came back on. I brought it back to dealership. They assessed it and told me the problem actually came from the seat and the total.to repair the whole seat would be $2500+ I am the only owner of this car. It has never been in an accident where the airbag deployed. It is in it's original state. I feel this is a huge safety concern that should be looked into.
NHTSA complaint #11680579 — an unverified report by a vehicle owner.
My suv was involved in a Roll Over accident. The front driver tire blew out causing the driver to hit the curb which caused the SUV to roll 4 times. The driver was ejected from the vehicle while wearing a seat belt and not one air bag deployed. Major safety issues
NHTSA complaint #11666888 — an unverified report by a vehicle owner.