We purchased a Rhino USA Adjustable Trailer Hitch with locking hitch pins on Amazon. On its very first use, while towing our empty 1,600-pound Forester camper, the steel pin fractured where it enters the locking head. We heard the pin snap while making a slow turn about a quarter mile from our home. The locking head detached and was later found on the roadway. Fortunately, the pin remained in the receiver long enough for us to get home, but this could easily have resulted in the ball mount sliding out of the receiver and a trailer separation. We have retained both pieces of the failed pin and have photographs. Because the locking head detached and was found on the roadway, while the remaining pin stayed in the receiver only by chance, this failure had the potential to allow the ball mount to exit the receiver during travel which could be deadly to those on the highway. We have reported this to the manufacturer, but have not heard from them yet.
NHTSA complaint #11746918 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 1500. The contact stated that the infotainment system screen was delaminating, causing the touch screen function to engage different systems independently. The contact was concerned for his safety. The vehicle was taken to an independent mechanic, where the infotainment system was rebooted. The vehicle was taken to the dealer, where the contact was charged a fee for the infotainment system replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.
NHTSA complaint #11621186 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 1500. The contact stated that on several occasions while the vehicle was turned on and while driving at various speeds, the infotainment screen randomly moved to another screen inadvertently without being touched. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,800.
NHTSA complaint #11592817 — an unverified report by a vehicle owner.
Have had multiple issues with my radio deleting my preset channels. There has been a couple of times where when I start my vehicle my radio just says loading and I am not able to control any of my climate controls or radio channels. My usb and usb-c plugs quit working for a while. The radio has been replaced and is still having some of the same issues with not loading the screen and also deleting my preset channels.
NHTSA complaint #11575997 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 1500. The contact stated that while reversing down the driveway, he noticed that the rearview camera image displayed was extremely blurry. The contact stated that the infotainment system was operating erratically by making SOS calls, changing settings, and displaying a rearview camera image while in the vehicle was in drive. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact determined that the infotainment system head unit did not match what was listed in the vehicle as per the VIN search. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 45,000.
NHTSA complaint #11525065 — an unverified report by a vehicle owner.
The contact owns a 2021 Ram 1500 equipped with a Hensley Pro Pride trailer hitch. The contact stated that while driving at an undisclosed speed and hauling a 40-ft RV, he made a right turn and the trailer hitch inadvertently detached and veered off to the left and the vehicle veered to the right. The contact stated that upon inspection, he noticed that the weld had failed and caused the detachment. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was unknown.
NHTSA complaint #11522666 — an unverified report by a vehicle owner.
The contact owns a 2021 Ram 1500 equipped with a Hensley Pro Pride trailer hitch. The contact stated that while driving at an undisclosed speed and hauling a 40-ft RV, he made a right turn and the trailer hitch inadvertently detached and veered off to the left and the vehicle veered to the right. The contact stated that upon inspection, he noticed that the weld had failed and caused the detachment. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was unknown.
NHTSA complaint #11522666 — an unverified report by a vehicle owner.
The contact owns a 2013 Ram 1500. The contact stated that while parked, the radio and instrument panel failed to illuminate as designed. The contact stated that after inserting the ignition key into the ignition switch, the vehicle failed to start; however, the windshield wipers inadvertently activated. The contact referenced NHTSA Campaign Number: 15V461000 (Equipment) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 190,000.
NHTSA complaint #11512738 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 1500. The contact stated that the U-Connect Command Center, touchscreen navigation, and settings were inoperable. The contact stated that the stereo face plate was delaminated. The contact stated that the screen experienced random phantom touches. The stereo was randomly tuning up loudly and failed to turn off. The vehicle was undrivable. The driver had to restart the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and diagnosed and determined that the screen needed to be replaced. The vehicle was not repaired but informed the contact about disconnecting a fuse. The manufacturer was contacted and provided the contact with a case number, but no additional assistance was provided. The approximate failure mileage was 56,000. The VIN was not available.
NHTSA complaint #11504890 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 1500. The contact stated while in reverse at approximately 2 MPH, the backup camera screen would go blank, or the image would become pixilated. The contact had not noticed any warning lights. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the navigation and information computer screen needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.
NHTSA complaint #11457282 — an unverified report by a vehicle owner.
2017 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO CLASS IV HITCH DETACHING FROM VEHICLE. *LD THE CONSUMER STATED A BOLT BROKE CAUSING THE HITCH TO DISLODGE FROM THE TRUCK. THE CONSUMER STATED THE RECEIVER APPEARED TO NOT HAVE BEEN PROPERLY ASSEMBLED TO THE FRAME.
NHTSA complaint #11375539 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED RACKLEY CHRYSLER DODGE JEEP RAM (5050 E WINNEMUCCA BLVD, WINNEMUCCA, NV 89445: (775) 623-5005), LITHIA CHRYSLER JEEP DODGE RAM OF KLAMATH FALLS (2675 WASHBURN WAY, KLAMATH FALLS, OR 97603, (541) 205-4486) AND DOLAN DODGE RAM FIAT (700 KIETZKE LN, RENO, NV 89502, (775) 786-1211) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11354057 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11340354 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. NEMER CHRYSLER JEEP DODGE RAM (728 QUAKER RD, QUEENSBURY, NY 12804) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
NHTSA complaint #11327418 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. MY CHRYSLER DODGE JEEP RAM FIAT (4650 E PICKARD RD, MT PLEASANT, MI 48858) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
NHTSA complaint #11327254 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V036000 (POWER TRAIN) AND 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89 TH ST, SCOTTSDALE, AZ 85251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11323670 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V461000 (EQUIPMENT: ELECTRICAL:RADIO/TAPE DECK/CD). THE TECHNICIAN REFUSED TO PERFORM THE REPAIR BECAUSE THE RADIO MALFUNCTIONED AND NEEDED TO BE REPAIRED PRIOR TO THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE IN MARCH AND AGREED WITH THE TECHNICIAN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10979816 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V461000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10905798 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS, SEAT BELTS), 15V459000 (AIR BAGS), AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10886123 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS, SEAT BELTS), 15V459000 (AIR BAGS), AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10875575 — an unverified report by a vehicle owner.