Owners have filed 119 complaints
about the 1999 Subaru Legacy with NHTSA between 1998 and 2019.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 16 of 33 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 51
Against the median year of the Subaru Legacy. 50 means typical for this
model; 100 means roughly double.
Severity — 100
36.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 5
3% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
12.9%
25,000 – 49,999 miles
38.8%
50,000 – 74,999 miles
617.6%
75,000 – 99,999 miles
617.6%
100,000 – 149,999 miles
1235.3%
150,000+ miles
617.6%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 1998peak 6Sep 2019
Recalls on the 1999 Subaru Legacy
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
01V216000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH FRONT COIL SPRINGS ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW YORK, NEW JERSEY, NEW HAMPSHIRE, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE SALT, CAN RESULT IN BREAKAGE OF THE SPRING.
Risk: DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE. SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
99V040000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
VEHICLE DESCRIPTION: PASSENGER AND SPORT UTILITY VEHICLES EQUIPPED WITH ANTI-LOCK BRAKING SYSTEM (ABS). (THE 1999 2.2 LITER LEGACY VEHICLES ARE EXCLUDED). IN EXTREMELY COLD WEATHER, THE BRAKE PEDAL GOES TO THE FLOOR AND THE VEHICLE STOPPING DISTANCE IS INCREASED.
Risk: THIS CONDITION CAUSES THE VEHICLE STOPPING DISTANCE TO BE INCREASED, POSSIBLY RESULTING IN A CRASH.
98V127000
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE DESCRIPTION: PASSENGER VEHICLES, ALSO SERVICE PARTS SUPPLIED TO SUBARU DEALERS ARE INVOLVED (LOT NUMBERS F01 J21D2, F01 J30D2, F02 J09D1, F02 J09D2, AND F02 J20D1). THE PUROLATOR OIL FILTER CANS USED ON THESE VEHICLES CAN FRACTURE CAUSING A VAPORIZED OIL SPRAY AND SUBSEQUENT OIL LEAK.
Risk: THIS VAPORIZED OIL SPRAY CAN RESULT IN OIL VAPOR IGNITION BY THE HOT EXHAUST SYSTEM RESULTING IN A POSSIBLE UNDERHOOD FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200118312,569 units in Canada
Other
Certain passenger vehicles equipped with front coil springs.The front coil springs were produced with poor paint quality which, after continued exposure to corrosive salt, can result in breakage of the spring. Depending on the location of the fracture, a broken spring could move past the spring seat and contact a front tire. Some tires have deflated due to contact with a broken spring. Correction: Dealers will notify customers to bring their vehicle to an authorize dealership to have a spring guard installed on both front struts to prevent tire puncture and replace any broken springs free of charge.
Recall 200006946,003 units in Canada
Other
Certain vehicle do not comply with Regulation 6 - Statement of Compliance. Compliance label was not expressed in both official languages in regard to vehicle classification. Correction: No corrective action will be taken for existing vehicles. Correct compliance label will be affixed in current production vehicles.
Recall 199904316,710 units in Canada
Brakes
On certain vehicles equipped with anti-lock brakes (ABS), the brake master cylinder secondary circuit may not function in extremely cold weather due to brake fluid bypassing the fluid supply valve, which remains open. This condition can result in the brake pedal going to the floor during normal light brake application, thereby increasing stopping distance. Correction: Brake master cylinder will be repaired or replaced as required.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 140,000 milesLancaster, OH1 injured
SUSPENSION
WIFE COMING HOME FROM WORK SPRING BLEW AND WENT THROUGH TIRE CAME TO A SUDDEN STOP HAD IT FIXED WHEN BEING FIXED REPAIR SHOP SAID OTHER SIDE WAS BROKE TO SO HAD BOTH REPAIRED LATER FOUND SUBARU HAD A RECALL ON THIS SO CALLED THEM ON THE 1800 NUMBER THEY SAID IT WAS VIN SPEC AND OURS WASN'T ON THERE I WISH IT MET THAT OUR CAR WOULDN'T HAVE DONE THE SAME THING. THEY REFUSED TO GIVE ANY ON THE REPAIR COST, SO THEY ADVERTISE THE CAR IS A SAFE CAR YOU HAND DOWN TO YOUR CHILDREN BUT ACCORDING TO THE MANAGER I SPOKE WITH A 1999 AND 140 THOUSAND MILES THE CAR WAS BEYOND THEIR WORRIES. THE CAR IS IN OTHERWISE GOOD SHAPE. I GUESS FROM WHERE THEY STAND IF THEY MAKE IT A FEW YRS ON A BAD DESIGN NOONE GETS HURT THEY ARE OFF THE HOOK . I JUST THINK THIS IS UNSAFE AND IT SHOULD BE TAKEN CARE NO MATTER WHAT ...
NHTSA complaint #10714646 — an unverified report by a vehicle owner.
at 155,134 milesSeattle, WACrash1 injured
AIR BAGS
I WAS STOPPED AT THE INTERSECTION OF 23RD AND UNION IN SEATTLE ON MY WAY TO WORK. I WAS GOING NORTH. IT WAS ABOUT 7:40 A.M. ON TUESDAY, 5/20/2014. I LOOKED IN MY REARVIEW MIRROR AND SAW A CAR COMING UP BEHIND ME AND IT LOOKED LIKE IT WAS GOING TO FAST TO STOP. THE DRIVER DIDN'T EVEN SEEM TO SLOW DOWN. MY CAR WAS HIT PRETTY HARD. MY AIRBAG DID NOT DEPLOY. AS FAR AS I CAN RECALL MY HEAD OR FACE DID NOT HIT THE STEERING WHEEL. WE GOT OUT OF OUR CARS. I DID NOT SEE A LICENSE PLATE ON HIS CAR EITHER ON THE FRONT OR BACK OF HIS CAR. I THINK THAT HE SAID THAT HE DID NOT HAVE HIS DRIVER LICENSE...I'M NOT QUITE SURE NOW. HIS CAR WAS A ORANGE REDDISH MERCEDES, IT LOOKED LIKE AN SUV. IT HAD TAN INTERIOR. WE MOVED OUR CARS TO THE GAS STATION PARKING LOT TO TALK ABOUT THE ACCIDENT. MY NECK FELT SORE AND PAINFUL. I DECIDED TO GO TO WORK AS I DROVE MY SIDE BEGAN TO HURT A LOT, SO I WENT TO THE DOCTOR. THERE ARE NEW SCRATCHES ON MY BUMPER AND OTHER THAN THAT I CAN'T TELL IF THERE IS ANY OTHER DAMAGE TO THE CAR.
NHTSA complaint #10592787 — an unverified report by a vehicle owner.
at 16,000 milesWallingford, PACrash
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 SUBARU LEGACY. WHILE DRIVING 2 MPH, THE CONTACT RELEASED THE ACCELERATOR PEDAL. BEFORE THE BRAKE COULD BE APPLIED, THE VEHICLE LUNGED FORWARD AND CRASHED INTO A BUILDING. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY. BOTH THE VEHICLE AND BUILDING WERE DAMAGED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE HAD NOT BEEN DETERMINED. THE MILEAGE WAS LOW ON THE VEHICLE BECAUSE THE ODOMETER WAS REPLACED AT 50,000 MILES. THE CURRENT AND FAILURE MILEAGES WERE 16,000.
NHTSA complaint #10204796 — an unverified report by a vehicle owner.
at 66,644 milesVail, AZCrash
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
HOOD STRIKER CAME LOOSE FROM HOOD. HOOD CAME OPEN WHILE DRIVING ON FREEWAY. CRASHING INTO WINDSHIELD AND CAUSING AN AUTOMOBILE ACCIDENT. FORTUNATLY NO ONE WAS INJURED IN ACCIDENT AND CAR IS BEING REPAIRED
NHTSA complaint #10116055 — an unverified report by a vehicle owner.
Scotia, NYFire
ELECTRICAL SYSTEM
WHILE DRIVING AT HIGHWAY SPEEDS THERE WAS A LOUD NOISE THEN THE VEHICLE STALLED OUT ALMOST CAUSING AN ACCIDENT. THE VEHICLE WAS TOWED, IT WAS LATER FOUND THAT THIS PROBLEM WAS A RESULT OF A DEFECTIVE ELECTRICAL SYSTEM. MR
NHTSA complaint #8020823 — an unverified report by a vehicle owner.
Bethelham, PACrash1 injured
AIR BAGS:FRONTAL
WHILE DRIVING 40-45 MPH AN ACCIDENT OCCURRED. UPON IMPACT, AIR BAGS DID NOT DEPLOY. PASSENGER SUSTAINED INJURIES. PLEASE PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #8006767 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 162,000 milesDuluth, MN
SUSPENSION
FRONT RIGHT COIL SPRING BROKE AT BASE OF STRUT.
NHTSA complaint #11257865 — an unverified report by a vehicle owner.
at 175,000 milesNEW Palestine, IN
ENGINE
LEAKING COOLANT AND REPLACED RADIATOR, THERMOSTAT AND STILL LEAKING AND STARTED TO OVERHEAD. FOUND OUT IT WAS HEAD BASKETS AND DID RESEARCH ON RECALLS FOR THIS YEAR MAKE AND MODEL. FOUND OUT ON FORUMS THAT THERE WERE MULTIPLE PROBLEMS WITH BOTH TYPES OF ENGINES THAT YEAR THE SINGLE AND DUAL OVERHEAD CAM ENGINES AND ALL AROUND THE SAME MILEAGE, BUT ONLY THE SINGLE OVERHEAD CAM ENGINE HAD THE RECALL. I FEEL THERE SHOULD BE A RECALL ON THE DUAL OVERHEAD CAM ENGINE AS WELL.
NHTSA complaint #11054207 — an unverified report by a vehicle owner.
at 140,000 milesLancaster, OH1 injured
SUSPENSION
WIFE COMING HOME FROM WORK SPRING BLEW AND WENT THROUGH TIRE CAME TO A SUDDEN STOP HAD IT FIXED WHEN BEING FIXED REPAIR SHOP SAID OTHER SIDE WAS BROKE TO SO HAD BOTH REPAIRED LATER FOUND SUBARU HAD A RECALL ON THIS SO CALLED THEM ON THE 1800 NUMBER THEY SAID IT WAS VIN SPEC AND OURS WASN'T ON THERE I WISH IT MET THAT OUR CAR WOULDN'T HAVE DONE THE SAME THING. THEY REFUSED TO GIVE ANY ON THE REPAIR COST, SO THEY ADVERTISE THE CAR IS A SAFE CAR YOU HAND DOWN TO YOUR CHILDREN BUT ACCORDING TO THE MANAGER I SPOKE WITH A 1999 AND 140 THOUSAND MILES THE CAR WAS BEYOND THEIR WORRIES. THE CAR IS IN OTHERWISE GOOD SHAPE. I GUESS FROM WHERE THEY STAND IF THEY MAKE IT A FEW YRS ON A BAD DESIGN NOONE GETS HURT THEY ARE OFF THE HOOK . I JUST THINK THIS IS UNSAFE AND IT SHOULD BE TAKEN CARE NO MATTER WHAT ...
NHTSA complaint #10714646 — an unverified report by a vehicle owner.
at 141,000 milesAshland, OR
VEHICLE SPEED CONTROL
STARTED NOTICING A PROBLEM WHEN COMING DOWN A LONG, STEEP HILL WITH EXTENSIVE SHUDDERING WHEN BRAKING. WHEN I GOT INTO TOWN, THERE WAS A EVEN MORE SHUDDERING WHEN COMING TO A STOP AT A RED LIGHT. I HAD TO PULL ON THE PARKING BRAKE TO STOP THE CAR. WHEN WE STARTED UP AGAIN, IT PULLED VERY HARD SO WE PULLED OVER AND WHEN I PUT THE CAR INTO NEUTRAL, THE ENGINE RACED UP ABOVE 4,000 RPM. I SHUT THE ENGINE OFF, BUT WHEN IT WAS STARTED AGAIN, IT RACED AGAIN. I EASED IT SAFELY HOME A SHORT DISTANCE AWAY WITH THE UNCONTROLLED ACCELERATION PROBLEM CONTINUING.
NHTSA complaint #10668510 — an unverified report by a vehicle owner.
at 141,000 milesAshland, OR
ENGINE
STARTED NOTICING A PROBLEM WHEN COMING DOWN A LONG, STEEP HILL WITH EXTENSIVE SHUDDERING WHEN BRAKING. WHEN I GOT INTO TOWN, THERE WAS A EVEN MORE SHUDDERING WHEN COMING TO A STOP AT A RED LIGHT. I HAD TO PULL ON THE PARKING BRAKE TO STOP THE CAR. WHEN WE STARTED UP AGAIN, IT PULLED VERY HARD SO WE PULLED OVER AND WHEN I PUT THE CAR INTO NEUTRAL, THE ENGINE RACED UP ABOVE 4,000 RPM. I SHUT THE ENGINE OFF, BUT WHEN IT WAS STARTED AGAIN, IT RACED AGAIN. I EASED IT SAFELY HOME A SHORT DISTANCE AWAY WITH THE UNCONTROLLED ACCELERATION PROBLEM CONTINUING.
NHTSA complaint #10668510 — an unverified report by a vehicle owner.
at 134,700 milesMacungie, PA
POWER TRAIN
DRIVING IN HEAVY TRAFFIC IN THE LEFT LANE OF I-78, THE SHIFTER POPPED OUT OF 5TH GEAR BY ITSELF (THAT IS, WITHOUT ANY HUMAN INTERVENTION). THE VEHICLE COMPLETELY LOST POWER IMMEDIATELY, AS IT WAS NOW IN NEUTRAL.
NHTSA complaint #10616335 — an unverified report by a vehicle owner.
at 155,134 milesSeattle, WACrash1 injured
AIR BAGS
I WAS STOPPED AT THE INTERSECTION OF 23RD AND UNION IN SEATTLE ON MY WAY TO WORK. I WAS GOING NORTH. IT WAS ABOUT 7:40 A.M. ON TUESDAY, 5/20/2014. I LOOKED IN MY REARVIEW MIRROR AND SAW A CAR COMING UP BEHIND ME AND IT LOOKED LIKE IT WAS GOING TO FAST TO STOP. THE DRIVER DIDN'T EVEN SEEM TO SLOW DOWN. MY CAR WAS HIT PRETTY HARD. MY AIRBAG DID NOT DEPLOY. AS FAR AS I CAN RECALL MY HEAD OR FACE DID NOT HIT THE STEERING WHEEL. WE GOT OUT OF OUR CARS. I DID NOT SEE A LICENSE PLATE ON HIS CAR EITHER ON THE FRONT OR BACK OF HIS CAR. I THINK THAT HE SAID THAT HE DID NOT HAVE HIS DRIVER LICENSE...I'M NOT QUITE SURE NOW. HIS CAR WAS A ORANGE REDDISH MERCEDES, IT LOOKED LIKE AN SUV. IT HAD TAN INTERIOR. WE MOVED OUR CARS TO THE GAS STATION PARKING LOT TO TALK ABOUT THE ACCIDENT. MY NECK FELT SORE AND PAINFUL. I DECIDED TO GO TO WORK AS I DROVE MY SIDE BEGAN TO HURT A LOT, SO I WENT TO THE DOCTOR. THERE ARE NEW SCRATCHES ON MY BUMPER AND OTHER THAN THAT I CAN'T TELL IF THERE IS ANY OTHER DAMAGE TO THE CAR.
NHTSA complaint #10592787 — an unverified report by a vehicle owner.
at 101,000 milesCamano Island, WA
POWER TRAIN
HESITATION, SURGING, AND BUCKING AT MID-RANGE ENGINE RPMS. THIS HAS BEEN A RECURRENT PROBLEM DESPITE REPLACEMENT OF THE THROTTLE POSITION SENSOR X3.
NHTSA complaint #10459031 — an unverified report by a vehicle owner.
at 101,000 milesCamano Island, WA
FUEL/PROPULSION SYSTEM
HESITATION, SURGING, AND BUCKING AT MID-RANGE ENGINE RPMS. THIS HAS BEEN A RECURRENT PROBLEM DESPITE REPLACEMENT OF THE THROTTLE POSITION SENSOR X3.
NHTSA complaint #10459031 — an unverified report by a vehicle owner.
at 128,782 milesMorgantown, WV
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1999 SUBARU LEGACY OUTBACK. THE CONTACT STATED THAT WHILE REFUELING, THE FILLER NECK CORRODED AND FUEL EMITTED FROM THE TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE FILLER NECK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 128,782.
NHTSA complaint #10448198 — an unverified report by a vehicle owner.
at 141,225 milesMariposa, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION PROBLEM: HESITATES GOING INTO GEAR. GET STUCK IN NEUTRAL. SHIFT THROUGH THE GEARS TO SEE IF IT WILL GO INTO GEAR. THEN TRY REVVING ENGINE TO SLIP IT INTO GEAR. IT CAN SUDDENLY CATCH INTO GEAR AND THEN THE CAR SURGES FORWARD OR BACKWARDS, CAUSING A DANGEROUS SITUATION. ACCORDING TO COMPLAINT SITES ON THE INTERNET, THIS IS A COMMON PROBLEM IN 5 YEARS OF SUBARU VEHICLES. THIS IS NOT ACCEPTABLE. REPAIR SHOP SAID THE SEALS ARE "GOING" AND I WILL LIKELY NEED A NEW OR REBUILT TRANSMISSION. SUBARU SHOULD ACKNOWLEDGE THE PROBLEM AND OFFER A FREE FIX. THE CAR SLIPPED INTO GEAR IN A PARKING LOT THE OTHER DAY (FINALLY) AND MY CAR SURGED FORWARD, ALMOST HITTING ANOTHER CAR. I AM NO LONGER DRIVING THIS VEHICLE (TOO DANGEROUS).
NHTSA complaint #10392215 — an unverified report by a vehicle owner.
at 107,385 milesOrillia ON, Canada, 00
STRUCTURE:BODY:HOOD
WITH NO PRIOR WARNING, AT APPROX 90KM/H OR 55 MPH SOUTH BOUND ON HWY-11 NEAR ORILLIA, ON, CANADA. THE HOOD LATCH FAILED, CAUSING THE HOOD TO COME BACK AND SHATTER THE WINDSHIELD. THERE WERE NO INJURIES, AND MY WIFE MAINTAINED SAFE CONTROL OF THE VEHICLE ONTO THE PAVED SHOULDER. I FOUND OTHER COMPLAINTS OF THIS ISSUE ON LINE BUT THE LOCAL DEALERSHIP DISAVOWS ANY KNOWLEDGE OF THIS ISSUE. WE CALLED OUR INSURANCE COMPANY AND DISCOVERED THEY HAD REDUCED OUR COVERAGE ON THE VEHICLE TO LIABILITY ONLY WITH OUT CONSULTING US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10379707 — an unverified report by a vehicle owner.
at 107,385 milesOrillia ON, Canada, 00
LATCHES/LOCKS/LINKAGES
WITH NO PRIOR WARNING, AT APPROX 90KM/H OR 55 MPH SOUTH BOUND ON HWY-11 NEAR ORILLIA, ON, CANADA. THE HOOD LATCH FAILED, CAUSING THE HOOD TO COME BACK AND SHATTER THE WINDSHIELD. THERE WERE NO INJURIES, AND MY WIFE MAINTAINED SAFE CONTROL OF THE VEHICLE ONTO THE PAVED SHOULDER. I FOUND OTHER COMPLAINTS OF THIS ISSUE ON LINE BUT THE LOCAL DEALERSHIP DISAVOWS ANY KNOWLEDGE OF THIS ISSUE. WE CALLED OUR INSURANCE COMPANY AND DISCOVERED THEY HAD REDUCED OUR COVERAGE ON THE VEHICLE TO LIABILITY ONLY WITH OUT CONSULTING US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10379707 — an unverified report by a vehicle owner.
at 169,000 milesBland, VA
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1999 SUBARU LEGACY. THE CONTACT NOTICED THAT THE CHECK ENGINE LIGHT APPEARED ON THE WARNING PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE GAS CAP CAUSED THE LIGHT TO APPEAR ON THE DASHBOARD. THE CONTACT THEN EXAMINED THE VEHICLE WHILE IT WAS TURNED ON AND NOTICED THAT GASOLINE WAS LEAKING UNDERNEATH THE VEHICLE. THE FAILURE MILEAGE WAS 169,000 AND THE CURRENT MILEAGE WAS 172,000.
NHTSA complaint #10320728 — an unverified report by a vehicle owner.
at 46,765 milesChicago, IL
VEHICLE SPEED CONTROL
I HAVE A 1999 SUBARU LEGACY. ON 2 SEPARATE OCCASIONS I EXPERIENCE SUDDEN ACCELERATION. ONCE DRIVING ON EXPRESSWAY. LASTED A FEW SECONDS. 2ND INSTANCE STOPPED AT STOP SIGN, FOOT ON BRAKE, CAR ACCELERATED. FOOT WAS ON BRAKE & THEN PUT GEAR IN NEUTRAL. I CALLED DEALERSHIP & WAS TOLD THAT THIS HAPPENED BECAUSE HEATER/AC WAS ON DUAL M (FEET & CHEST) & THIS WAS NORMAL. I HAVE HAD CAR CHECKED & THERE IS NOTHING WRONG WITH IT. SO THEY SAY. BASED ON SERVICE MGRS RESPONSE, OTHERS HAVE COMPLAINED ABOUT THE ACCELERATION. GIVEN THE EVENTS WITH TOYOTA --THERE SHOULD BE FURTHER INVESTIGATION.
NHTSA complaint #10303002 — an unverified report by a vehicle owner.
at 170,000 milesPulteney, NY
FUEL SYSTEM, GASOLINE
FUEL FILLER PIPE LEAKS GAS WHEN FILLING.
NHTSA complaint #10275914 — an unverified report by a vehicle owner.
Blaine, WA
SEAT BELTS
PURCHASED A PRE-OWNED 1999 SUBARU LEGACY IN 2008 AS A GIFT FOR MY 18YR DAUGHTER. WITHIN MONTHS OF OWNERSHIP DRIVER SIDE SHOULDER BELT RIPPED! I CONTACTED LOCAL SUBARU DEALERSHIP AND WAS TOLD IT WOULD COST $300 TO ORDER A NEW SHOULDER BELT AND AN ADDITIONAL $300 TO INSTALL IT! REGULAR MECHANIC WON'T INSTALL ANYTHING BUT A GENUINE SUBARU BELT DUE TO LIABILITY HOWEVER I AM A WIDOW AND CANNOT AFFORD $300 FOR A PART THAT HAS ALWAYS LASTED THE LIFETIME OF ANY VEHICLE THAT I HAVE EVER OWNED. GIVEN THE MANDATORY NATURE OF THIS PART IS THERE ANYTHING THAT CAN BE DONE TO HELP ME? I AM LESS THAN IMPRESSED BY SUBARU'S RESPONSE AND OBVIOUS COMFORT WITH TAKING SUCH A HUGE PROFIT FOR A PART THAT PROVIDES BASIC SAFETY AND MUST BE WARN BY LAW!
NHTSA complaint #10268294 — an unverified report by a vehicle owner.
Blaine, WA
EQUIPMENT
PURCHASED A PRE-OWNED 1999 SUBARU LEGACY IN 2008 AS A GIFT FOR MY 18YR DAUGHTER. WITHIN MONTHS OF OWNERSHIP DRIVER SIDE SHOULDER BELT RIPPED! I CONTACTED LOCAL SUBARU DEALERSHIP AND WAS TOLD IT WOULD COST $300 TO ORDER A NEW SHOULDER BELT AND AN ADDITIONAL $300 TO INSTALL IT! REGULAR MECHANIC WON'T INSTALL ANYTHING BUT A GENUINE SUBARU BELT DUE TO LIABILITY HOWEVER I AM A WIDOW AND CANNOT AFFORD $300 FOR A PART THAT HAS ALWAYS LASTED THE LIFETIME OF ANY VEHICLE THAT I HAVE EVER OWNED. GIVEN THE MANDATORY NATURE OF THIS PART IS THERE ANYTHING THAT CAN BE DONE TO HELP ME? I AM LESS THAN IMPRESSED BY SUBARU'S RESPONSE AND OBVIOUS COMFORT WITH TAKING SUCH A HUGE PROFIT FOR A PART THAT PROVIDES BASIC SAFETY AND MUST BE WARN BY LAW!
NHTSA complaint #10268294 — an unverified report by a vehicle owner.
Pulteney, NY
ENGINE AND ENGINE COOLING
I RECENTLY BOUGHT A USED 1999 SUBARU LEGACY WAGON. THE PREVIOUS OWNER TOLD ME THERE WAS AN OIL LEAK THAT RESULTED FROM THE OIL FILTER FRACTURING. THIS CAUSED SMOKE TO COME FROM OIL BURNING ON THE HOT EXHAUST MANIFOLD. AFTER OWNING THE CAR FOR A FEW DAYS, I HAD THE OIL CHANGED AND NOTICED THAT THE VEHICLE STILL SMOKES AROUND THE EXHAUST MANIFOLD AFTER DRIVING IT. I CAN ALSO HEAR OIL DRIPPING FROM THE FILTER ONTO THE MANIFOLD. WHILE ONLINE REVIEWING MY CAR INSURANCE, I NOTICED THAT THIS VERY PROBLEM IS A RECALL DEFECT. I FOLLOWED INSTRUCTIONS AND CALLED SUBARU ABOUT THIS. THE REPRESENTATIVE NAMED PATRICIA SAID THAT THERE WAS NO RECALLS FOR THIS VEHICLE AND QUICKLY ENDED THE CONVERSATION. I KNOW THIS IS AN ISSUE WITH THIS VEHICLE AND NEED THIS ADDRESSED. MY WIFE AND BABY RIDE IN THIS CAR. THE RECALL # IS -98V127000. THANK YOU.
NHTSA complaint #10253222 — an unverified report by a vehicle owner.
at 160,000 milesAlexandria, PA
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 1999 SUBARU OUTBACK. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE CONTACT HEARD A CLUNKING AND RUBBING NOISE. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THAT THE FRONT PASSENGER SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 160,000. UPDATED 06/09/08 *BF THE CONSUMER WAS TOLD HIS VEHICLE IDENTIFACTION NUMBER WAS NOT INCLUDED IN THE RECALL # 01V216000. UPDATED
NHTSA complaint #10228668 — an unverified report by a vehicle owner.
Derry, NH
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 1999 SUBARU LEGACY. THE CONTACT WAS CONCERNED THAT HIS VEHICLE MAY EXPERIENCE THE FAILURE MENTIONED IN NHTSA CAMPAIGN ID NUMBER 01V216000 (SUSPENSION:FRONT SPRINGS:COIL SPRINGS). THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 138,000.
NHTSA complaint #10226779 — an unverified report by a vehicle owner.
at 109,000 milesLavale, MD
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER AND ODOMETER STARTED WORKING INTERMITTENTLY ABOUT FOUR MONTH AGO. THE DEALER SAYS THE SPEEDOMETER WILL HAVE TO BE REPLACED AT A COST OF APPROXIMATELY $430+ (PARTS AND LABOR). THE VEHICLE IS ONLY 8YEARS OLD WITH LESS THAN 110,000 MILES. SEVERAL OTHER CONSUMERS SUBMITTED IDENTICAL COMPLAINTS.
NHTSA complaint #10223077 — an unverified report by a vehicle owner.
at 16,000 milesWallingford, PACrash
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 SUBARU LEGACY. WHILE DRIVING 2 MPH, THE CONTACT RELEASED THE ACCELERATOR PEDAL. BEFORE THE BRAKE COULD BE APPLIED, THE VEHICLE LUNGED FORWARD AND CRASHED INTO A BUILDING. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY. BOTH THE VEHICLE AND BUILDING WERE DAMAGED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE HAD NOT BEEN DETERMINED. THE MILEAGE WAS LOW ON THE VEHICLE BECAUSE THE ODOMETER WAS REPLACED AT 50,000 MILES. THE CURRENT AND FAILURE MILEAGES WERE 16,000.
NHTSA complaint #10204796 — an unverified report by a vehicle owner.
at 83,000 milesAlbany, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1999 SUBARU LEGACY. THE CONTACT STATED THAT THE TRANSMISSION WILL SHIFT INTO NEUTRAL WITHOUT WARNING. THERE IS A 15-20 SECOND DELAY WHEN SHIFTING THE VEHICLE FROM PARK TO DRIVE. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW TRANSMISSION. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 86,000 AND FAILURE MILEAGE WAS 83,000. THE CONSUMER STATED LOU THOMAS SUBURU INFORMED HIM THE TRANSMISSION COULD BE REPAIRED FOR $3400 CLOSE TO THE VALUE OF THE CAR, BUT THE CONSUMER NEVER HAD THE CAR FIXED AT THAT REPAIR SHOP. THE CONSUMER SHOPPED AT OTHER TRANSMISSION SHOPS ONE INFORMED COULD REBUILD THE TRANSMISSION BUT WOULD RESULTS MAY NOT BE GOOD. THE CONSUMER PURCHASED A TRANSMISSION FROM THE SALVAGE YARD HAD IT INSTALLED AND FOUND THAT IT WAS INFACT DEFECTIVE. THE CONSUMER STATED THE VEHICLE HAS NOT BEEN FIXED TO SATISFACTION AND BEEN PARKED EVER SINCE. UPDATED 07/06/07
NHTSA complaint #10192367 — an unverified report by a vehicle owner.
Wapaoneta, OH
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CAR OVERHEATED RANDOMLY. HAVE REPLACED RADIATOR, WATER PUMP, 3 THERMOSTATS, HEAD GASKETS, AND HAD HEADS MACHINED AT SHOP. STILL OVERHEATED AND DIED FREQUENTLY. HAD IT TO MECHANIC MULTIPLE TIMES. EACH TIME THEY SAY IT WAS FIXED. BEING TOWED BACK TO REPAIR SHOP TODAY BECAUSE IT WON'T EVEN START NOW.
NHTSA complaint #10186451 — an unverified report by a vehicle owner.