Owners have filed 69 complaints
about the 2003 Subaru Legacy with NHTSA between 2002 and 2023.
The largest single group is the airbags.
Across this model's run it ranks 26 of 33 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 29
Against the median year of the Subaru Legacy. 50 means typical for this
model; 100 means roughly double.
Severity — 67
13% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 38
22% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
510.2%
1,000 – 9,999 miles
48.2%
10,000 – 24,999 miles
24.1%
25,000 – 49,999 miles
36.1%
50,000 – 74,999 miles
714.3%
75,000 – 99,999 miles
510.2%
100,000 – 149,999 miles
1326.5%
150,000+ miles
1020.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2003 Subaru Legacy 4-DR. Wagon
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—
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2003 Subaru Legacy 4-DR.
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2002peak 3Sep 2023
NHTSA investigations into the 2003 Subaru Legacy
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
EA15001Opened 24 Feb 2015Still openAIR BAGS:FRONTAL
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field fai...
PE14016Opened 11 Jun 2014Closed 2 Mar 2015AIR BAGS:FRONTAL
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field fai...
Recalls on the 2003 Subaru Legacy
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
20V001000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
20V002000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
20V003000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
16V361000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, and Baja vehicles originally sold or that have ever been registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming, or "Zone C.". These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
16V358000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2009-2011 Legacy, Outback, Forester, 2006-2011 Impreza, Tribeca, 2003-2006 Baja, and 2006 Saab 9-2x vehicles originally sold or that have ever been registered in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
16V359000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2006-2008 Impreza, Tribeca, 2006 Saab 9-2x, and 2003-2006 Baja vehicles originally sold or that have ever been registered in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
15V323000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Subaru Baja vehicles manufactured January 22, 2003, to July 21, 2004, 2004-2005 Impreza vehicles manufactured January 28, 2003, to May 31, 2005, 2003-2008 Subaru Legacy vehicles manufactured January 22, 2003, to May 2, 2008, 2003-2008 Subaru Outback vehicles manufactured February 18, 2003, to May 5, 2008, and 2005 Saab 9-2x vehicles manufactured February 11, 2004, to March 17, 2005. The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
14V763000
AIR BAGS
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy and Outback vehicles, and 2003-2005 Baja vehicles sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Puerto Rico, Hawaii, the U.S. Virgin Islands, Guam, Saipan, American Samoa, Florida and adjacent counties in southern Georgia, as well as the coastal areas of Alabama, Louisiana, Mississippi and Texas. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202000123,159 units in Canada
Airbag
Issue: This recall is for certain vehicles that had an airbag inflator replaced as a part of an earlier recall campaign. This recall provides a final repair. Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: Owners will be notified by mail and instructed to take their vehicle to a dealer to inspect the passenger-front airbag inflator. The passenger-front airbag module or inflator will be replaced as necessary. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201625710,837 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will inspect, and replace the passenger frontal airbag inflator as necessary. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 20142851,112 units in Canada
Airbag
On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the passenger airbag inflator.
Recall 20040948,953 units in Canada
Other
On certain Legacy, Outback H-6 3.0L and Impreza WRX 2.0L Turbo, the cruise control cable could come out of its track on the cruise control lever and lodge on the control lever tab when the accelerator pedal is released. If this condition occurs, the throttle will not return to the idle position which may cause the driver to lose control of the vehicle. Correction: Dealer will install a retaining clip to the cruise control lever tab.
Recall 2003167217 units in Canada
Suspension
On certain vehicles, the left front transverse link components were produced with poor electro-deposition coating quality which, after continued exposure to corrosive road salts for a period of several years, may result in rust-out of the component and possible breakage of the transverse link. If such a breakage occurs while the vehicle is being operated, control of the vehicle could be affected. Correction: Dealer will rust-proof the left side transverse link with anti-rust wax.
Recall 200311712,450 units in Canada
Suspension
On certain vehicles operated in the "salt-belt" provinces of Manitoba, Ontario, Québec, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland & Labrador. The rear suspension subframe components were produced with poor paint quality which, after continued exposure to corrosive road salts for a period of several years, may result in rust-out of the component and possible breakage of the subframe. Correction: Dealer will clean and rust-proof with anti-rust oil and anti-rust wax.
Recall 200220011,597 units in Canada
Powertrain
On certain vehicles equipped with automatic transmissions, the parking pawl actuating rod ("parking rod") spring retainer may be defective. The parking pawl may not engage the parking gear fully and could cause the vehicle to move if the parking brake is not applied. Correction: Dealers will replace the automatic transmission parking rod assembly. Replacement parts will not be available until January 2003.
Recall 2002162153 units in Canada
Engine
On certain 4-cylinder vehicles, the water pump pulley center hole was improperly machined and the pulley may dislodge from the pump which could result in severe engine damage during vehicle usage. Correction: The originally equipped water pump of each of the potentially affected vehicles will be replaced.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 201,000 milesCandler, NCCrash
STEERING
DRIVING S.IN RT LANE AT 60 MPH ON I-26, LSR EXIT, ON OVERPASS, CAR STARTED TO VEER LEFT. WHEN I CORRECTED TO RIGHT, CAR OVERCORRECTED WAY TOO MUCH, TRIED CORRECTING TO LEFT AND CAR OVERCORRECTED WAY TO MUCH AGAIN. IT STARTED GOING RIGHT AND LEFT AND SPUN IN CIRCLES (AS IF IT WERE ON ICE-IT WAS A WARM, SUNNY DAY) AND HIT THE CONCRETE DIVIDER ON THE LEFT..I BEGGED THE INSURANCE ADJUSTER TO LOOK UNDERNEATH BUT THE CAR WAS SO SMASHED DOWN IN FRONT THAT SHE COULDN'T GET UNDERNEATH TO SEE WHAT CAUSED THE FAILURE. I CALLED AND AGAIN REQUESTED HER TO DO THIS WHEN THEY HAD IT ON A LIFT AT THE JUNKYARD, BUT I DOUBT THAT IT WAS DONE. IT WAS DEFINITELY MECHANICAL FAILURE. IT HAD NEW FRONT BRAKES RECENTLY INSTALLED BY THE DEALER AND A DRIVE SHAFT INSTALLED BY CUSTOM BRAKES A FEW WEEKS BEFORE THE ACCIDENT. AN OIL CHANGE AND SERVICE WAS DONE THE WEEK BEFORE. I HAD PRIOR TO THIS NO NOTICE OF IMPENDING FAILURE OF ANY KIND. FROM THE LOOKS OF THE CAR, IT WAS AMAZING THAT I WALKED AWAY. I HAVE PHOTOS.
NHTSA complaint #10557005 — an unverified report by a vehicle owner.
at 158,000 milesPoland, MECrash1 injured
AIR BAGS
VEHICLE INVOLVED IN ONE CAR CRASH ON A GRADED DIRT ROAD AT NIGHT; OVERCORRECTED TO THE LEFT AFTER RIGHT PASSENGER FRONT WHEEL WENT SLIGHTLY INTO SHALLOW DITCH ON RIGHT SIDE OF ROAD. EXTENSIVE RIGHT FRONT BUMPER DAMAGE, CRUSH TO RIGHT FRONT PASSENGER DOOR, AND DISPLACEMENT OF CONSOLE TOWARD DRIVER SEAT BELT ANCHOR. AIR BAGS FAILED TO DEPLOY RESULTING IN THE DRIVERS FOREHEAD HITTING STEERING WHEEL WITH TRAUMATIC BRAIN INJURY (CONCUSSION) AND POSSIBLE LINEAR SKULL FRACTURE. SEAT BELT WAS WORN. (PICTURES OF POST-CRASH VEHICLE, DRIVER AND HEAD STRIKE-ZONE AVAILABLE). UPDATED 05/12 /11
NHTSA complaint #10372747 — an unverified report by a vehicle owner.
at 79,800 milesHolden, MACrash1 injured
AIR BAGS:FRONTAL
TRAVELING WEST ON I90 NEAR MENTOR OHIO I ATTEMPTED TO STOP MY 2003 SUBARU LEGACY WAGON ON A SNOW COVERED PORTION OF THE ROAD. MY SPEED WAS ABOUT 45 MPH. TRAFFIC STOPPED SUDDENLY, AND WHEN I APPLIED THE BRAKES, THE CAR WOULD NOT STOP. ALSO, THE ABS BRAKE SYSTEM DID NOT ACTIVATE. FURTHER, UPON IMPACT WITH THE TRUCK IN FRONT OF ME, THE AIRBAGS DID NOT DEPLOY.
NHTSA complaint #10313651 — an unverified report by a vehicle owner.
at 79,800 milesHolden, MACrash1 injured
SERVICE BRAKES, HYDRAULIC
TRAVELING WEST ON I90 NEAR MENTOR OHIO I ATTEMPTED TO STOP MY 2003 SUBARU LEGACY WAGON ON A SNOW COVERED PORTION OF THE ROAD. MY SPEED WAS ABOUT 45 MPH. TRAFFIC STOPPED SUDDENLY, AND WHEN I APPLIED THE BRAKES, THE CAR WOULD NOT STOP. ALSO, THE ABS BRAKE SYSTEM DID NOT ACTIVATE. FURTHER, UPON IMPACT WITH THE TRUCK IN FRONT OF ME, THE AIRBAGS DID NOT DEPLOY.
NHTSA complaint #10313651 — an unverified report by a vehicle owner.
at 30 milesAshland, ORCrash2 injured
AIR BAGS
AIR BAGS FAILED TO DEPLOY IN MVA THAT PROBABLY TOTALED MY 2003 SUBARU LEGACY WAGON(NO OFFICIAL WORD FROM ADJUSTER YET). HIT BY A DRUNK DRIVER(BLOOD ALCOHOL LEVEL.3). HIT BY AN '83 CHEVY CITATION WITH NO FRONT BUMPER. HE WAS GOING 40-45 MPH, I WAS BRAKING MADLY FROM 42 MPH. SUBARU SAYS SENSORS ARE MOUNTED ON BUMPER, BUT EVEN SO, WHAT ABOUT SUVS AND TRUCKS. I WAS VERY LUCKY AND WALKED AWAY WITH MINIMAL INJURIES, BUT THIS FAILURE COULD HAVE KILLED SOMEONE ELSE. PLEASE LOOK INTO IT ASAP. *JB+
NHTSA complaint #10028598 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Juneau, AK
SUSPENSION
Dealer has reported rear subframe if broken. I googled this and found recall 03v153000 which seems applicable but subaru says it does not apply to my car. Problem description seems identical.
NHTSA complaint #11546946 — an unverified report by a vehicle owner.
at 160,000 milesWest Bridgewater, MA
SUSPENSION
The contact's daughter owns a 2003 Subaru Legacy. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle made squeaking sounds. Upon inspection, the contact noticed that the rear lateral link had detached from the rear subframe, and that the rear strut was leaning against the rear driver's side tire. The vehicle was taken to an independent mechanic, who determined that the rear subframe was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 03V153000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 160,000.
NHTSA complaint #11516278 — an unverified report by a vehicle owner.
at 40,000 milesSchuyler, VA
ENGINE
The contact owns a 2003 Subaru Legacy. The contact stated while driving 30 mph, the vehicle began to stall and then seized. The contact stated that the check engine warning light was illuminated. The contact stated a police officer assisted to push the vehicle out of the roadway. The contact stated he was able to restart the vehicle and drive to his destination. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he and his daughter continued to experience the failure while driving the vehicle. The contact then took the vehicle to Fairway Subaru (2209 Laurens Rd, Greenville, SC 29607, (864) 242-5060) and the mechanic was unable to duplicate the failure. The contact stated he continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11428528 — an unverified report by a vehicle owner.
at 116,000 milesRocky Point, NY
SERVICE BRAKES
FOR THE LAST 2 YEARS THE FRONT BRAKES STALLED 4 TIMES ON THE HIGH WAY. I HAD TO PULL OVER, WAIT 20 MINUTES AND THE BRAKES ARE WORKING AGAIN. THE MECHANIC'S COMPUTER DOESN'T FIND ANYTHING WRONG.
NHTSA complaint #11406860 — an unverified report by a vehicle owner.
at 200,000 milesElgin, TX
EXTERIOR LIGHTING
THE ELECTRICAL IN MY CAR SOMETIMES WORKS AND SOMETIMES NOT WHILE DRIVING THE LIGHTS FOR NOTIFICATION OF BRAKE OR ANS GO OFF AND ON. MY HEADLIGHTS WILL OCCASIONALLY BLINK TOO.
NHTSA complaint #11388808 — an unverified report by a vehicle owner.
at 200,000 milesElgin, TX
ELECTRICAL SYSTEM
THE ELECTRICAL IN MY CAR SOMETIMES WORKS AND SOMETIMES NOT WHILE DRIVING THE LIGHTS FOR NOTIFICATION OF BRAKE OR ANS GO OFF AND ON. MY HEADLIGHTS WILL OCCASIONALLY BLINK TOO.
NHTSA complaint #11388808 — an unverified report by a vehicle owner.
at 200,000 milesElgin, TX
FUEL/PROPULSION SYSTEM
THE ELECTRICAL IN MY CAR SOMETIMES WORKS AND SOMETIMES NOT WHILE DRIVING THE LIGHTS FOR NOTIFICATION OF BRAKE OR ANS GO OFF AND ON. MY HEADLIGHTS WILL OCCASIONALLY BLINK TOO.
NHTSA complaint #11388808 — an unverified report by a vehicle owner.
at 154,000 milesFreedom, ME
SERVICE BRAKES
BRAKE LINE AT REAR WHEEL CONNECTOR RUSTED THROUGH AND LITERALLY BROKE A HOLE THROUGH THE VERY RUSTED METAL WHILE DRIVING AT ABOUT 30 MPH, BUT LUCKILY THIS WAS ON EMPTY ROAD AND IT EVENTUALLY STOPPED, BUT THE BRAKE PEDAL LOST EFFECTIVENESS AND THE USABILITY IS NOW DANGEROUS, SO IT IS PARKED AT HOME, WHILE MY REGISTRATION, TAX AND INSPECTION LIVES ARE ONLY HALF USED.
NHTSA complaint #11361474 — an unverified report by a vehicle owner.
Eugene, OR
AIR BAGS
DEADLY DEFECTIVE PASSENGER AIRBAG! AIR BAG RECALL. REPORTED ON LOCAL NEWS CHANNEL.
NHTSA complaint #11298432 — an unverified report by a vehicle owner.
at 143,000 milesAppleton, WI
AIR BAGS
I HAVE AN AIRBAG RECALL ON THIS VEHICLE AND HAVE RECEIVED A NOTICE TO GET IT SERVICED. WHEN CALLING MY LOCAL SUBARU DEALERSHIP THEY TOLD ME I'D BE PUT ON A WAITING LIST AND THAT THEY ARE BOOKED OUT THROUGH THE END OF THE YEAR. IN THE NOTICE IT STATES THAT THIS COULD KILL ME OR MY PASSENGERS. WAITING TILL THE END OF THE YEAR DOESN'T SEEM LIKE THEY CARE ABOUT MY SAFETY. THE DEALERSHIP WAS GUSTMAN SUBARU OF APPLETON WISCONSIN.
NHTSA complaint #11242391 — an unverified report by a vehicle owner.
Ratliff City, OK
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS). THE VEHICLE WAS TOWED TO HUDIBURG SUBARU (210 E INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73149, (844) 629-1630) WHERE IT WAS DETERMINED THAT THE AIR BAGS WERE NOT TAKATA AIR BAGS; THEREFORE, THEY DID NOT NEED TO BE REPLACED. THE DEALER STATED THAT THEY WOULD RETURN THE VEHICLE AND WANTED TO CHARGE THE CONTACT TO TOW THE VEHICLE BACK TO HIM. THE MANUFACTURER OFFERED TO POSSIBLY REIMBURSE THE CONTACT FOR THE TOWING COST. THE CONTACT FELT THAT HE WAS GETTING THE RUN AROUND AND WAS OUT OF A VEHICLE FOR A WEEK. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #11230014 — an unverified report by a vehicle owner.
at 132,800 milesHebron, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS). THE VEHICLE WAS TAKEN TO SUBURBAN SUBARU (14 HARTFORD TURNPIKE, VERNON, CT 06066, 860-406-7281) WHERE THE CONTACT STATED THAT THE AIR BAG WAS INSPECTED, BUT WAS NOT REPLACED. APPROXIMATELY ONE MONTH LATER, WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE AIR BAG ILLUMINATION WAS UNRELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,800.
NHTSA complaint #11120474 — an unverified report by a vehicle owner.
at 97,000 milesIthaca, NY
AIR BAGS
ARE THE DEALERS REQUIRED TO TURN IN THE OLD AIR BAGS THAT THEY REPLACE ON RECALL? AFTER THE DEALER "CHECKED" MY AIRBAG SERIAL NUMBER, WHICH TOOK ALL DAY, EVEN THOUGH ALL THEY HAD TO DO IS OPEN THE GLOVE COMPARTMENT AND LOOK, THE DEALER HAD ME SIGN TWO IDENTICAL PIECES OF PAPER WITH LARGE DOLLAR AMOUNTS ON THEM. THE PIECE OF PAPER I RECEIVED HAD ALL ZEROS FOR THE DOLLAR AMOUNTS, SINCE THE DEALER LIED TO ME ABOUT HAVING TO REMOVE THE DASHBOARD TO CHECK THE AIRBAG, I AM SUSPICIOUS. COULD THE DEALER USE THE PAPERS I SIGNED TO CLAIM TO HAVE REPLACED THE AIRBAG, BUT NOT DONE SO??? THE LIKELIHOOD OF THEM GETTING CAUGHT WOULD BE VERY LOW. I KNOW THAT THE DASHBOARD WAS NOT REMOVED BECAUSE OF COBWEBS THAT WERE NOT DISTURBED BETWEEN THE DASH AND THE CAR. THE DEALER TOLD ME THAT THE AIRBAG DID NOT NEED TO BE REPLACED AFTER THEY CHECKED THE SERIAL NUMBER.
NHTSA complaint #11061248 — an unverified report by a vehicle owner.
APO, AE
AIR BAGS
TAKATA RECALL. I AM ACTIVE DUTY MILITARY STATIONED OVERSEAS. I HAVE BEEN IN TOUCH WITH SUBARU AMERICA FOR OVER A YEAR AT THIS POINT TRYING TO GET MY AIRBAG REPLACED, AND THEY HAVE BEEN UNABLE TO DELIVER ON THIS. I HAVE BEEN DRIVING A POTENTIALLY UNSAFE CAR AROUND SINCE I WAS NOTIFIED IN SEPT 2016. I HAVE CALLED AND EMAILED BACK AND FORTH MULTIPLE TIMES, AND THEY HAVE FAILED TO DO ANYTHING OR FOLLOW THROUGH ON THEIR PROMISES AS WELL AS TREATED ME DISRESPECTFULLY ON THE PHONE.
NHTSA complaint #11041030 — an unverified report by a vehicle owner.
at 175,192 milesReed City, MI
ENGINE
TL* THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR WITHIN THE VEHICLE WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED A LEAK OF FLUID LOCATED UNDER THE FRONT PASSENGER SIDE OF THE HOOD. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT THE ODOR WAS MORE STRINGENT WHEN THE VEHICLE WAS IDLING. THE DIAL FOR THE AIR/HEAT WAS FRACTURED AND COULD NOT BE TURNED OFF. THE FAILURE MILEAGE WAS APPROXIMATELY 175,192.
NHTSA complaint #11031858 — an unverified report by a vehicle owner.
at 175,192 milesReed City, MI
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR WITHIN THE VEHICLE WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED A LEAK OF FLUID LOCATED UNDER THE FRONT PASSENGER SIDE OF THE HOOD. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT THE ODOR WAS MORE STRINGENT WHEN THE VEHICLE WAS IDLING. THE DIAL FOR THE AIR/HEAT WAS FRACTURED AND COULD NOT BE TURNED OFF. THE FAILURE MILEAGE WAS APPROXIMATELY 175,192.
NHTSA complaint #11031858 — an unverified report by a vehicle owner.
LOS Banos, CA
AIR BAGS
TL* THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBARU OF SONORA IN SONORA, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE CURRENTLY UNAVAILABLE AND WOULD BECOME AVAILABLE IN 90 DAYS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11018715 — an unverified report by a vehicle owner.
Yardley, PA
AIR BAGS
THIS SYSTEM SAYS MY CAR IS 2003 SUBARU LEGACY. THIS IS NOT CORRECT. MY CAR IS A 2003 SUBARU OUTBACK AND HAS BEEN RECALLED AT LEAST ONCE. THE VIN AS ENTERED IS CORRECT.
NHTSA complaint #11014217 — an unverified report by a vehicle owner.
Watertown, MN
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V361000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10960003 — an unverified report by a vehicle owner.
Scotchtown, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10950265 — an unverified report by a vehicle owner.
at 195,000 milesWillard, MO
AIR BAGS
TAKATA RECALL - I HAVE BEEN WAITING FOR SEVERAL MONTHS AFTER RESPONDING TO THE RECALL NOTICE AND STILL NO NEW AIRBAG, DEALERSHIP CAN'T TELL ME WHEN IT WILL BE FIXED. THIS MAKES IT DIFFICULT TO KEEP DRIVING THIS VEHICLE.
NHTSA complaint #10934775 — an unverified report by a vehicle owner.
West Seneca, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V361000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10927853 — an unverified report by a vehicle owner.
West Seneca, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10927855 — an unverified report by a vehicle owner.
Belmont, CA
FUEL/PROPULSION SYSTEM
FOR AT LEAST 3 YRS NOW, WE'VE BEEN EXPERIENCING VERY STRONG RAW FUEL SMELL IN THE CABIN IN COLD WEATHER ESPECIALLY WHEN THE TEMP DROPS NEAR FREEZING POINT IN THE WINTER. THE FUEL SMELL IN THE CABIN HAPPENED WHEN ENGINE WAS ON AND THE CAR WAS EITHER STATIONARY, IN MOTION OF ANY SPEED IN COLD WEATHER. WE DIDN'T NOTICE THE FUEL SMELL IN THE SUMMER OR IN WARM WEATHER MONTHS. THE FUEL SMELL WAS SO BAD THAT AT TIME WE HAD TO OPEN THE WINDOWS IN THE WINTER TO AIR IT OUT. OUR BIGGEST CONCERN IS THAT IT MIGHT CATCH ON FIRE AND COMPROMISE OUR SAFETY. SUBARU HAS RECALL NO. WVK-21 FOR 2002-2003 SUBARU WRX MODELS, BUT NOT FOR OTHER MODELS WITH THE SAME ENGINE AND MODEL YEARS. PLEASE SEE THAT SUBARU INVESTIGATES THE PROBLEM AND MAKES THE APPROPRIATE REPAIRS. MANY THANKS, ANDREW
NHTSA complaint #10817382 — an unverified report by a vehicle owner.
at 75,000 milesMoon Township, PA
FUEL/PROPULSION SYSTEM
FUMES ACCUMULATE IN THE PASSENGER COMPARTMENT WHEN DRIVING IN TEMPERATURES BELOW FREEZING. DEALER STATES 'DIDN'T SMELL ANY FUMES'. REPLACING EXHAUST SYSTEM DIDN'T FIX THE PROBLEM.
NHTSA complaint #10773965 — an unverified report by a vehicle owner.
