FaultScore report
Owners have filed 459 complaints about the 2000 Toyota Sienna with NHTSA between 1999 and 2023. The largest single group is the engine & cooling. Across this model's run it ranks 13 of 23 worst.
FaultScore 48/100
Higher is worse. Measured against the other years of the Toyota Sienna.
How this is worked out459
Complaints
28
Crashes reported
7
Fires reported
21
Injuries reported
83,650 mi
Median mileage at failure
Half of reported failures happened before this
14%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
1 crashes, 1 fires · median 28,923 mi
Median failure at 120,000 miles
Median failure at 62,958 miles
Median failure at 126,000 miles
5 crashes, 0 fires · median 77,382 mi
1 crashes, 0 fires · median 113,000 mi
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.
ENGINE SEIZURE
STEERING WHEEL TO RETURN TO CENTER
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
Canada runs its own recall programme, and its campaigns do not always mirror the American ones.
Other
On certain vehicles operated where road salts are frequently used, excessive corrosion of the spare tire carrier assembly cable may cause the separation of the spare tire stowed under the vehicle. Spare tire falling on the road surface creates a safety hazard that may result in a crash causing property damage, personal injury or death. Correction: Dealers will inspect and, as required, either apply a corrosion resistance enhancement treatment to the spare tire carrier restraint cable, repair the cable and apply the corrosion resistance treatment, or replace the spare tire carrier assembly. Note: This recall has been superseded by recall 2014-188.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING AT AN UNKNOWN RATE OF SPEED, THE VEHICLE INDEPENDENTLY SURGED FORWARD AT A HIGH RATE OF SPEED. THE CONTACT SWERVED AND CRASHED INTO A WALL. THE DRIVER'S AND FRONT PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED EXTENSIVE BRUISING TO THE LEFT KNEE AND STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10854799 — an unverified report by a vehicle owner.
ENGINE
I DROVE MY VAN FROM WORK TO MY HOUSE WHICH IS AROUND 18 MILES. WHEN I GOT HOME I COULD SEE SMOKE COMING FROM UNDER THE HOOD. I QUICKLY GOT OUT AND PULLED MY BABY OUT OF HER CAR SEAT. WITHIN A FEW MINS THE SMOKE INCREASED BY A LOT AND I CALLED 911. BY THE TIME THEY ARRIVED THE VAN WAS COMPLETELY ENGULFED IN FLAMES, IT WAS COMPLETELY GUTTED BY THE TIME THEY PUT OUT THE FIRE.
NHTSA complaint #10625809 — an unverified report by a vehicle owner.
AIR BAGS
ON MY WAY TO WORK WHEN A DEER RAN OUT IN FRONT OF ME. I HIT THE DEER ON THE FRONT PASSENGER SIDE CAUSING ME TO LOSE CONTROL. RAN OFF INTO DITCH FLIPPED OVER AND WAS TRAPPED. THE AIRBAG DID NOT DEPLOY EVEN WHEN THE FIRE DEPT CUT ME OUT. THEY HAD TO CUT THE STEERING WHEEL OFF MY LEGS. NO AIRBAG DEPLOYED ON EITHER SIDE.
NHTSA complaint #10487690 — an unverified report by a vehicle owner.
STRUCTURE:BODY
ON MY WAY TO WORK WHEN A DEER RAN OUT IN FRONT OF ME. I HIT THE DEER ON THE FRONT PASSENGER SIDE CAUSING ME TO LOSE CONTROL. RAN OFF INTO DITCH FLIPPED OVER AND WAS TRAPPED. THE AIRBAG DID NOT DEPLOY EVEN WHEN THE FIRE DEPT CUT ME OUT. THEY HAD TO CUT THE STEERING WHEEL OFF MY LEGS. NO AIRBAG DEPLOYED ON EITHER SIDE.
NHTSA complaint #10487690 — an unverified report by a vehicle owner.
SERVICE BRAKES
I WAS DRIVING IN TOWN ON DRY PAVEMENT ON A RELATIVELY FLAT STREET. I STARTED BRAKING FOR A STOP LIGHT. THE ABS SYSTEM KICKED IN AND WAS MAKING THAT AWFUL PULSING NOISE THAT IT USUALLY MAKES ON ICY ROADS. THEN SUDDENLY THERE WERE NO BRAKES AT ALL. I THINK THE PEDAL WENT TO THE FLOOR. I COULD NOT BRAKE AND RAN INTO THE CAR IN FRONT OF ME. WE PULLED INTO A PARKING LOT AND THEN THE BRAKES WERE WORKING FINE. ON THE DRIVE TO THE REPAIR PLACE THEY WORKED. THEY COULD NOT FIND ANYTHING WRONG. I'M SCARED TO DRIVE IT.
NHTSA complaint #10470821 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 40 MPH, WHEN SHE APPLIED THE BRAKES THEY FAILED TO RESPOND AND THE PEDAL EXTENDED TO THE FLOOR. SHE PANICKED, SWERVED INTO THE LEFT LANE AND CRASHED INTO A VEHICLE. THE VEHICLE WAS TOWED, INSPECTED AND THE BRAKE PADS WERE REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO EXPERIENCED CORROSION FAILURE AROUND THE SPARE TIRE CABLE. A REPORT WAS FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 60,000.
NHTSA complaint #10353396 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
SUSPENSION
Rear wheels cambering rubbing on shock absorbers.
NHTSA complaint #11553768 — an unverified report by a vehicle owner.
SERVICE BRAKES
I had my car's brake lines replaced at McGee Toyota in Hanover MA on June 20, 2023. On July 19, 2023, my wife and I had just exited the interstate, and were stopping at a grocery store on our way home. I tried to brake upon entering the parking lot and the brake pedal sank to the floor. There was no resistance when I tried pumping the brakes. Fortunately, I was traveling at a slow speed and there were no moving cars in the lot, so I was able to safely stop the car without an accident. I had the car towed to McGee for repairs and the next day was told the catastrophic brake failure was due to a defective part. Since this would likely have had much more serious consequences such as serious injuries or worse if the failure occurred on the exit ramp or at the busy state highway intersection in front of the grocery store, I wanted to report it to be sure it doesn't happen to someone else.
NHTSA complaint #11535298 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I have a 2000 Sienna with 305000 miles. I have never had trouble with this vehicle until about 2 weeks ago. When I am stopped and my car is in drive, I just tap the gas pedal for a second and the engine RPM will increase to about 2000 RPM and will stay there until I put the car in neutral or turn the engine off. This is a problem because my breaks barely hold this and I must put the car into neutral for the car to stop pulling forward. Putting the car into neutral resets the rpm. If there is no car in front of me, I can release the brakes and the vehicle will continue to accelerate until the transmission switches to second gear, at this point I can drive normally. One time the vehicle continued to accelerate even after switching gears, I put the vehicle into neutral and the engine went to over 4000 RPM, the brakes could not stop the vehicle, I had to turn the engine off. The gas pedal is not sticky or stuck, floor mats are not in the vehicle. I can rev the engine normally when I am in park, this only happens when I am in gear. I have checked the Throttle Body, Throttle Position Sensor and disabled the cruise control module, I can see no reason for this to happen. I have seen many complaints about this same issue online but have not found a resolution. I can buy an ECM but this is an expensive trial. I will take it to the dealer from here.
NHTSA complaint #11424539 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHEN THE IGNITION WAS STARTED, THE VEHICLE STARTED TO ACCELERATE AND MOVED FORWARD WITHOUT SHIFTING INTO DRIVE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND APPLIED THE EMERGENCY BRAKE, BUT BOTH FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 210,581.
NHTSA complaint #11257729 — an unverified report by a vehicle owner.
PARKING BRAKE
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHEN THE IGNITION WAS STARTED, THE VEHICLE STARTED TO ACCELERATE AND MOVED FORWARD WITHOUT SHIFTING INTO DRIVE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND APPLIED THE EMERGENCY BRAKE, BUT BOTH FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 210,581.
NHTSA complaint #11257729 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHEN THE IGNITION WAS STARTED, THE VEHICLE STARTED TO ACCELERATE AND MOVED FORWARD WITHOUT SHIFTING INTO DRIVE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND APPLIED THE EMERGENCY BRAKE, BUT BOTH FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 210,581.
NHTSA complaint #11257729 — an unverified report by a vehicle owner.
ENGINE
THE ENGINE LEAKS OIL AT VALVE COVERS. THEY HAVE BEEN REPLACED. STILL LEAKS. AND A LOT OF SLUDGE BUILDS UP= ON PUMP SCREEN. BLEW ENGINE!! HAD ENGINE REPLACED. SAME THING HAPPENING. I AM ON SOCIAL SECURITY. &3 AND CAN NOT AFFORD THOUSANDS ON THIS VEHICLE.. PLEASE HELP@+!!
NHTSA complaint #11207251 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
OUTER DOOR HANDLES ON DOORS OF SIENNA ARE EXTREMELY BRITTLE AND BREAK EASILY EVEN WITH NORMAL EVERYDAY GENTLE USE. OF THE 4 MAIN DOORS ON MY TOYOTA SIENNA, 3 OF THEM NOW HAVE BROKEN OUSISE HANDLES CAUSING THE DOORS NOT TO BE ACCESSIBLE & OPENED FROM THE OUTSIDE. THIS HAS NOW AFFECTED BOTH SLIDING DOORS AND MY PASSENGER FRONT DOOR. MY PASSENGER SLIDING DOOR IS NOT EVEN ABLE TO BE OPENED FROM THE INSIDE SINCE THE OUTER HANDLE BROKE OFF COMPLETELY. THIS POSES A MAJOR SAFETY ISSUE AS DOORS ARE NOT ABLE TO BE OPENED FROM THE OUTSIDE IN CASE OF AN ACCIDENT OR EMERGENCY. ADDITIONALLY THE FACT THAT THE PASSENGER SLIDING DOOR CAN NOT EVEN BE OPENED FROM THE INSIDE CAUSES EVEN MORE OF A SAFETY ISSUE. UPON REVIEWING OTHER CONSUMERS WHO OWN THIS SAME VEHICLE I HAVE FOUND IT ALARMING THAT WELL OVER 50% OF THEM HAVE COMPLAINTS DUE TO THIS SAME ISSUE.
NHTSA complaint #11109517 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE DID A STOP AND GO ACTION THAT OCCURRED EVERY TIME THE VEHICLE MOVED. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL IN ORDER TO STOP IT COMPLETELY. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #11048620 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE THE IGNITION WAS OFF AND THE VEHICLE WAS PARKED, THE VEHICLE ROLLED AWAY INDEPENDENTLY. ONCE THE VEHICLE WAS STOPPED, THE GEAR SHIFTER WAS STILL IN THE PARK POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
NHTSA complaint #11005152 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH REAR DOORS FAILED TO SECURELY LOCK AND SUDDENLY OPENED WHILE DRIVING VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO THE DELLA TOYOTA DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH ASSEMBLY AND ANOTHER PART ASSOCIATED WITH THE LATCHES (THE CONTACT WAS UNABLE TO RECALL) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED BY A RECALL. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #11004126 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
YESTERDAY AFTERNOON, I WAS DRIVING ON A SEMI BUSY ROAD IN TUCSON, ARIZONA AT ABOUT 40 MPH AND THE VAN SUDDENLY BEGAN TO ACCELERATE. I IMMEDIATELY THOUGHT I HAD HIT THE CRUISE CONTROL BUTTON BUT THE DASH SHOWED NO INDICATION THAT THIS WAS CASE. I REPEATEDLY PUSHED THE CRUISE CONTROL BUTTON AND JIGGLED THE LEVER ARM HOPING TO TOGGLE SOMETHING OFF BUT IT HAD NO EFFECT. I BEGAN TO PUSH THE BREAKS BUT THEY WERE NOT CAPABLE OF SLOWING THE CAR BELOW ABOUT 25. I THREW THE VAN INTO NEUTRAL AND THE ENGINE REVVED UP TO ABOUT 7000 RPM. THAT SOUND CONCERNED ME SO I THREW IT BACK INTO GEAR AND THE VAN BEGAN TO ACCELERATE AGAIN. I PUSHED THE EMERGENCY BREAKS, AND WITH MY PEDAL BREAK FULLY COMPRESSED I COULD GET THE CAR TO 5-10 MPH BUT THERE WAS ABSOLUTELY NO WAY TO STOP THE VAN. AFTER NARROWLY MISSING A PEDESTRIAN, I TURNED RIGHT, FOUND A PLACE TO PULL OFF TO THE SIDE OF THE ROAD, THREW THE VAN INTO NEUTRAL AND QUICKLY TURNED THE VAN OFF. WITH THE ENGINE TURNED OFF THE BREAKS WERE AS EFFECTIVE AS THE SHOULD HAVE BEEN SO THE THE VAN CAME TO A STOP. AFTER A BRIEF PERIOD I TURNED THE KEY, STARTED THE VAN AND, AGAIN, THE ENGINE AGAIN REVVED TO 7000 RPM. I TURNED IT OFF AGAIN. I PUMPED THE ACCELERATOR SEVERAL TIMES BEFORE STARTING IT AGAIN AND IT STARTED UP FINE. I HAD THE VAN TOWED AFTER THIS AND I'M NOT LIKELY TO DRIVE IT AGAIN.
NHTSA complaint #10970623 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
YESTERDAY AFTERNOON, I WAS DRIVING ON A SEMI BUSY ROAD IN TUCSON, ARIZONA AT ABOUT 40 MPH AND THE VAN SUDDENLY BEGAN TO ACCELERATE. I IMMEDIATELY THOUGHT I HAD HIT THE CRUISE CONTROL BUTTON BUT THE DASH SHOWED NO INDICATION THAT THIS WAS CASE. I REPEATEDLY PUSHED THE CRUISE CONTROL BUTTON AND JIGGLED THE LEVER ARM HOPING TO TOGGLE SOMETHING OFF BUT IT HAD NO EFFECT. I BEGAN TO PUSH THE BREAKS BUT THEY WERE NOT CAPABLE OF SLOWING THE CAR BELOW ABOUT 25. I THREW THE VAN INTO NEUTRAL AND THE ENGINE REVVED UP TO ABOUT 7000 RPM. THAT SOUND CONCERNED ME SO I THREW IT BACK INTO GEAR AND THE VAN BEGAN TO ACCELERATE AGAIN. I PUSHED THE EMERGENCY BREAKS, AND WITH MY PEDAL BREAK FULLY COMPRESSED I COULD GET THE CAR TO 5-10 MPH BUT THERE WAS ABSOLUTELY NO WAY TO STOP THE VAN. AFTER NARROWLY MISSING A PEDESTRIAN, I TURNED RIGHT, FOUND A PLACE TO PULL OFF TO THE SIDE OF THE ROAD, THREW THE VAN INTO NEUTRAL AND QUICKLY TURNED THE VAN OFF. WITH THE ENGINE TURNED OFF THE BREAKS WERE AS EFFECTIVE AS THE SHOULD HAVE BEEN SO THE THE VAN CAME TO A STOP. AFTER A BRIEF PERIOD I TURNED THE KEY, STARTED THE VAN AND, AGAIN, THE ENGINE AGAIN REVVED TO 7000 RPM. I TURNED IT OFF AGAIN. I PUMPED THE ACCELERATOR SEVERAL TIMES BEFORE STARTING IT AGAIN AND IT STARTED UP FINE. I HAD THE VAN TOWED AFTER THIS AND I'M NOT LIKELY TO DRIVE IT AGAIN.
NHTSA complaint #10970623 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 189,000.
NHTSA complaint #10907691 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE PARKING THE VEHICLE AND CURBING THE TIRES ON A MEDIUM DOWNWARD GRADE, WITH CAR IN "DRIVE" AND MY RIGHT FOOT FULLY ON THE BRAKE PEDAL, THE ENGINE SUDDENLY AND UNEXPECTEDLY WENT FULL THROTTLE. BY APPLYING MAXIMUM PRESSURE ON THE BRAKE PEDAL, I WAS ABLE TO SLOW THE FORWARD MOTION OF THE VEHICLE AS IT JUMPED THE CURB, HEADING FOR THE WALL OF A LOCAL SCHOOL. BY CONTINUING APPLYING MAXIMUM BRAKE PRESSURE AND DISENGAGING THE TRANSMISSION, I WAS ABLE TO STOP THE VEHICLE...APPROXIMATELY TWO FEET SHORT OF IMPACT WITH THE WALL. BY GOOD FORTUNE, THERE WERE ON INJURIES, AND NO PROPERTY DAMAGE. BUT IT COULD HAVE BEEN A TRAGEDY. THERE WAS A FUNCTION AT THE SCHOOL ON THE DAY OF THE INCIDENT, AND PARENTS WITH CHILDREN WERE ON THE SIDEWALK IN THE AREA BOTH BEFORE AND AFTER THE INCIDENT. UPON STOPPING THE CAR AND TURNING OFF THE ENGINE, I IMMEDIATELY CHECKED MAT POSITIONS, MY FOOT POSITIONS, AND THE THROTTLE PEDAL AREA. THE WAS ABSOLUTELY NO INTERFERENCE BETWEEN THE MAT AND THE THROTTLE PEDAL, NOR ANY CONTACT OR INTERFERENCE OF ANY KIND WITH THE PEDAL. AS I CONSIDERED THE CAR FAR TOO DANGEROUS TO DRIVE AT THAT POINT, I HAD IT TOWED BACK TO MY RESIDENCE. INSPECTION OF THE VEHICLE AND FURTHER ACTION IS PENDING.
NHTSA complaint #10902936 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, IT WOULD REV UP THAN ACCELERATE UP TO 60 MPH WITHOUT WARNING. THE VEHICLE WOULD ALSO INDEPENDENTLY ACCELERATE WHEN ATTEMPTING TO ACCELERATE FROM A STOP. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10861977 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING AT AN UNKNOWN RATE OF SPEED, THE VEHICLE INDEPENDENTLY SURGED FORWARD AT A HIGH RATE OF SPEED. THE CONTACT SWERVED AND CRASHED INTO A WALL. THE DRIVER'S AND FRONT PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED EXTENSIVE BRUISING TO THE LEFT KNEE AND STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10854799 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
POWER DOOR ISSUE WHEN STATIONARY. I PURCHASED MY 2000 SIENNA AND WITHIN A YEAR I HAD ISSUES WITH MY POWER DOOR. IT WOULD OPEN BY POWER BUT NOT CLOSE. AS TIME WENT ON IT WOULD NEITHER OPEN NOR CLOSE. AND NOW THE POWER LIGHTS HAS BEEN LIT FOR YEARS. I TOOK CAR TO THE DEALER MANY TIMES WHEN THIS FIRST HAPPENED AND SEVERAL TIMES OVER THE ENSUING YEARS THEY COULD "NEVER" FIND A PROBLEM. THEN ON MY LAST VISIT THEY CLAIMED THE DOOR WAS DAMAGED DUE TO AN ACCIDENT I HAD...MIND YOU I NEVER HAD AN ACCIDENT AND BOUGHT A CERTIFIED USED CAR FROM DEALER. TO THIS DAY THE POWER DOOR IS DISENGAGED AND HAS TO BE MANUALLY OPENED AND CLOSED. NOW I SEE SO MANY YEARS LATER THAT THIS IS ACTUALLY AN ISSUE WITH THE DOOR...TOYOTA NEEDS TO BE HELD ACCOUNTABLE.
NHTSA complaint #10816231 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. ON SEVERAL OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 226,000.
NHTSA complaint #10781591 — an unverified report by a vehicle owner.
STEERING
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING SEIZED WITHOUT ANY WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT STEERING SHAFT JOINT FLEX COUPLING HAD MALFUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10758932 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:HORN
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE HORN WOULD NOT WORK PROPERLY. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10679433 — an unverified report by a vehicle owner.
TIRES
I HAVE 4 BRIDGESTONE INSIGNIA TIRES. NOT SURE OF MILEAGE BUT I WILL GO BACK TO THE DEALER ON MONDAY TO CONFIRM, HOWEVER I WILL GUESS ABOUT 25K TO 35K. THE TREAD LOOKS VERY GOOD. I HAVE STEEL WIRES COMING OUT OF THE SIDEWALL. THERE ARE ABOUT A DOZENS WIRES BETWEEN 2" AND 8" HANGING OUT. I NOTICED IT BECAUSE YOU CAN HEAR THE WIRES SLAPPING THE FENDER AND TIRE WELL AS ROTATION OCCURS. I HOPE THE FACTORY RESPONDS IN A POSITIVE WAY, WE WILL SEE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10664072 — an unverified report by a vehicle owner.
STRUCTURE:BODY
WITHIN A TWO MINUTE PERIOD, BOTH SLIDING DOORS THAT WERE PREVIOUSLY FUNCTIONING, SUDDENLY FAILED IN A CLOSED POSITION. THEY COULD NOT BE OPENED MANUALLY USING THE DOOR HANDLES FROM BOTH INSIDE AND OUTSIDE THE VEHICLE, OR BY ATTEMPTING TO ACTUATE THE RIGHT SIDE POWER DOOR. THE POWER DOOR LOCKS HAD NO EFFECT. THERE WAS NO DAMAGE TO THE VEHICLE THAT COULD HAVE CAUSED MECHANICAL DOOR FAILURE, OR OTHERWISE. NON FUNCTIONING OR JAMMED DOORS SHOULD CONSTITUTE A SAFETY ISSUE AND SHOULD BE RECALLED. IF THE VEHICLES FRONT DOORS WERE COMPROMISED IN A COLLISION, PASSENGERS SHOULD BE ABLE TO EXIT THROUGH THE REAR DOORS, BUT WOULD NOT BE ABLE TO WITH THIS MECHANICAL DEFECT. THE FACT THAT THE DOORS CANNOT ALSO BE OPENED USING EXTERIOR HANDLES INCREASES THE RISK OF ENTRAPPING PASSENGERS. TOYOTA SHOULD CONSIDER THIS A SAFETY RECALL AND REPAIR ALL FAULTY DOORS, OF WHICH THERE ARE MANY COMPLAINTS FILED HERE AND ON ONLINE FORUMS. I AM CURRENTLY HAVING TO PAY FOR THIS REPAIR MYSELF, AS TOYOTA HAS INFORMED ME THAT THERE ARE NO CURRENT RECALLS. THANK YOU FOR YOUR CONSIDERATION.
NHTSA complaint #10637033 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
WITHIN A TWO MINUTE PERIOD, BOTH SLIDING DOORS THAT WERE PREVIOUSLY FUNCTIONING, SUDDENLY FAILED IN A CLOSED POSITION. THEY COULD NOT BE OPENED MANUALLY USING THE DOOR HANDLES FROM BOTH INSIDE AND OUTSIDE THE VEHICLE, OR BY ATTEMPTING TO ACTUATE THE RIGHT SIDE POWER DOOR. THE POWER DOOR LOCKS HAD NO EFFECT. THERE WAS NO DAMAGE TO THE VEHICLE THAT COULD HAVE CAUSED MECHANICAL DOOR FAILURE, OR OTHERWISE. NON FUNCTIONING OR JAMMED DOORS SHOULD CONSTITUTE A SAFETY ISSUE AND SHOULD BE RECALLED. IF THE VEHICLES FRONT DOORS WERE COMPROMISED IN A COLLISION, PASSENGERS SHOULD BE ABLE TO EXIT THROUGH THE REAR DOORS, BUT WOULD NOT BE ABLE TO WITH THIS MECHANICAL DEFECT. THE FACT THAT THE DOORS CANNOT ALSO BE OPENED USING EXTERIOR HANDLES INCREASES THE RISK OF ENTRAPPING PASSENGERS. TOYOTA SHOULD CONSIDER THIS A SAFETY RECALL AND REPAIR ALL FAULTY DOORS, OF WHICH THERE ARE MANY COMPLAINTS FILED HERE AND ON ONLINE FORUMS. I AM CURRENTLY HAVING TO PAY FOR THIS REPAIR MYSELF, AS TOYOTA HAS INFORMED ME THAT THERE ARE NO CURRENT RECALLS. THANK YOU FOR YOUR CONSIDERATION.
NHTSA complaint #10637033 — an unverified report by a vehicle owner.
ENGINE
I DROVE MY VAN FROM WORK TO MY HOUSE WHICH IS AROUND 18 MILES. WHEN I GOT HOME I COULD SEE SMOKE COMING FROM UNDER THE HOOD. I QUICKLY GOT OUT AND PULLED MY BABY OUT OF HER CAR SEAT. WITHIN A FEW MINS THE SMOKE INCREASED BY A LOT AND I CALLED 911. BY THE TIME THEY ARRIVED THE VAN WAS COMPLETELY ENGULFED IN FLAMES, IT WAS COMPLETELY GUTTED BY THE TIME THEY PUT OUT THE FIRE.
NHTSA complaint #10625809 — an unverified report by a vehicle owner.