Owners have filed 115 complaints
about the 2016 Volkswagen Golf with NHTSA between 2015 and 2026.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 7 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 77
Against the median year of the Volkswagen Golf. 50 means typical for this
model; 100 means roughly double.
Severity — 13
2.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 89
52% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2016 compares with every other Volkswagen Golf
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
715.9%
1,000 – 9,999 miles
613.6%
10,000 – 24,999 miles
49.1%
25,000 – 49,999 miles
1636.4%
50,000 – 74,999 miles
715.9%
75,000 – 99,999 miles
36.8%
100,000 – 149,999 miles
12.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2016 Volkswagen Golf 4 DR FWD
13.4% risk
2016 Volkswagen Golf 2 DR FWD
11.1% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2015peak 5Jun 2026
NHTSA investigations into the 2016 Volkswagen Golf
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ23007Opened 12 Dec 2023Closed 1 Jul 2024FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emiss...
Recalls on the 2016 Volkswagen Golf
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V110000
FUEL SYSTEM, GASOLINE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
22V543000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 Audi TT Roadster, TT Coupe, S3 Sedan, R8 Coupe, A3 Sedan, A3 Etron, A3 Cabriolet, 2016 Golf Sportwagen, Golf R, Golf GTI, Golf A7, and E Golf vehicles. During air bag deployment, the front passenger air bag may explode or deploy improperly.
Risk: An inflator explosion may result in sharp metal fragments striking occupants, resulting in serious injury or death. An improper air bag deployment may not properly restrain the occupant, increasing their risk of injury in a crash.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
19V188000
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Risk: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
18V464000
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
18V329000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
16V647000
FUEL SYSTEM, GASOLINE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system.
Risk: As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 Jetta vehicles manufactured October 31, 2015, to January 21, 2016, 2016 Passat vehicles, equipped with 1.8T engines manufactured November 13, 2015, to December 9, 2015, and 2016 Golf vehicles manufactured November 5, 2015, to November 11, 2015. In the affected vehicles, the fuel rail may detach from the cylinder head and result in a fuel leak.
Risk: A fuel leak, in the presence of an ignition source, can result in a vehicle fire.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202409586,308 units in Canada
Fuel System
Issue: On certain vehicles, a seal for the suction jet pump inside the fuel tank could fail. As a result, fuel may flow directly into the evaporative emission control system (EVAP). If this happens, fuel could leak from the charcoal canister. Note: This problem could cause a fuel odor, the fuel nozzle to stop early and/or fuel to spill when refueling. Safety Risk: A fuel leak can create the risk of a fire. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the suction jet pump.
Recall 2022403202 units in Canada
Airbag
Issue: On certain vehicles, the passenger-front airbag inflator could rupture when the airbag deploys in a crash. If this happens, the airbag may not inflate properly and small pieces of metal could be propelled toward vehicle occupants. Safety Risk: An airbag inflator that ruptures can create a risk of injury or death. Corrective Actions: Volkswagen and Audi will notify owners by mail and instruct you to take your vehicle to a dealer to replace the passenger-front airbag module.
Recall 202132696,497 units in Canada
Fabrics
Issue: On certain models, the chrome layer could peel off of the trim located around the gear shift cover. If this happens, sharp edges can be created. Safety Risk: Exposed sharp edges can create the risk of a cut. Corrective Actions: Volkswagen will contact owners by mail and instruct you to take your vehicle to a dealer to replace the gear shift cover trim frame.
Recall 2020353132,432 units in Canada
Label
Issue: On certain vehicles, the warning label for the engine block heater cable is written in English only. As a result, a French user may not receive important safety information about how to use the engine block heater. A label that is not provided in both official languages could create confusion. Safety Risk: User confusion could increase the risk of injury when trying to use the block heater. Corrective Actions: The company will mail each owner a new label for the block heater cable. If you would like help installing the label, you can contact a dealer for assistance.
Recall 201911615,579 units in Canada
Suspension
Issue: On certain vehicles, the rear suspension coil springs may not have been properly manufactured and could break over time. This could cause damage to a rear tire, resulting in rapid air loss and/or tire failure. Safety Risk: A rear tire failure could affect vehicle control. Additionally, a broken coil spring could also create a road hazard for other motorists. Both of these conditions may increase the risk of a crash. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have both of the rear axle coil springs replaced. If a broken coil spring is found, the rear tires should be inspected for damage and replaced as required.
Recall 201837124,123 units in Canada
Powertrain
On certain vehicles, the park position switch may malfunction due to a problem with the electrical contacts. This could allow for removal of the ignition key without the shift lever being in the Park (P) position. If the parking brake is not applied, this could result in unintended vehicle movement, which could increase the risk of crash causing injury and/or damage to property. Correction: Dealers will install an additional park position switch and circuit board.
Recall 20164331,196 units in Canada
Lights And Instruments
Certain vehicles equipped with lane and light assist may not conform to the Canadian Motor Vehicle Safety Standard (CMVSS) 108 - Lighting System and Retroreflective Devices. The vehicles may have been manufactured with a European standard multi-function camera that does not include a test mode required by the standard. A manufacturing change has been made to prevent this non-compliance from continuing. No corrective action is required as the non-compliance is considered not to affect safety.
Recall 201643033,894 units in Canada
Fuel System
On certain vehicles, the suction pump inside the fuel tank designed to purge fuel from the evaporative emissions (EVAP) system may be compromised. This could cause fuel to flow directly into the EVAP system which could, over time, accumulate and cause a leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will replace the suction pump inside the fuel tank.
Reports where the owner recorded a crash, a fire, an injury or a death.
san Jose, CACrash1 injured
AIR BAGS
I am reporting a severe safety system failure regarding the airbag deployment force on a 2016 Volkswagen Golf SE. The vehicle was involved in a collision where the frontal/side air bag safety systems engaged. While the impact speed was moderate, the airbag deployment was violently disproportionate, resulting in severe, direct injuries to the occupant rather than providing the intended safety cushioning or protection. The force of the deployment appeared heavily uncalibrated, acting as a primary source of trauma rather than an emergency restraint. In contrast, the secondary vehicle involved in the identical impact matrix sustained similar property damage but experienced a completely stable, non-injurious environment with no air bag enaged at all. I am requesting that NHTSA review this incident against existing vehicle data logs for 2016 Volkswagen Golf models to determine if there is an active trend of excessive pyrotechnic deployment force or uncalibrated SRS module sensors.
NHTSA complaint #11742727 — an unverified report by a vehicle owner.
Portland, ME1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
I am having the same safety issue that is outlined in this safety recall: https://static.nhtsa.gov/odi/tsbs/2022/MC-10206794-0001.pdf However, Volkswagen says that my VIN number is not included. Pictures: https://imgur.com/a/TKfal3R I would like my car included in this safety recall. The foil cracked initially from a manufacturing defect and has now cut me to the point of bleeding multiple times.
NHTSA complaint #11480145 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
san Jose, CACrash1 injured
AIR BAGS
I am reporting a severe safety system failure regarding the airbag deployment force on a 2016 Volkswagen Golf SE. The vehicle was involved in a collision where the frontal/side air bag safety systems engaged. While the impact speed was moderate, the airbag deployment was violently disproportionate, resulting in severe, direct injuries to the occupant rather than providing the intended safety cushioning or protection. The force of the deployment appeared heavily uncalibrated, acting as a primary source of trauma rather than an emergency restraint. In contrast, the secondary vehicle involved in the identical impact matrix sustained similar property damage but experienced a completely stable, non-injurious environment with no air bag enaged at all. I am requesting that NHTSA review this incident against existing vehicle data logs for 2016 Volkswagen Golf models to determine if there is an active trend of excessive pyrotechnic deployment force or uncalibrated SRS module sensors.
NHTSA complaint #11742727 — an unverified report by a vehicle owner.
Memphis, TN
POWER TRAIN
The EPC light has luminated 3 times in the last several months. The vehicle stutters and will not accelerate past 25 MPH. Shutting off the engine and restarting it clears the light and vehicle drives normally. The check engine light does not illuminate and no OBDII codes are stored. Manual states to take vehicle to authorized dealership for diagnosis if light stays illuminated.
NHTSA complaint #11688624 — an unverified report by a vehicle owner.
Memphis, TN
ENGINE
The EPC light has luminated 3 times in the last several months. The vehicle stutters and will not accelerate past 25 MPH. Shutting off the engine and restarting it clears the light and vehicle drives normally. The check engine light does not illuminate and no OBDII codes are stored. Manual states to take vehicle to authorized dealership for diagnosis if light stays illuminated.
NHTSA complaint #11688624 — an unverified report by a vehicle owner.
Memphis, TN
FUEL/PROPULSION SYSTEM
The EPC light has luminated 3 times in the last several months. The vehicle stutters and will not accelerate past 25 MPH. Shutting off the engine and restarting it clears the light and vehicle drives normally. The check engine light does not illuminate and no OBDII codes are stored. Manual states to take vehicle to authorized dealership for diagnosis if light stays illuminated.
NHTSA complaint #11688624 — an unverified report by a vehicle owner.
Laredo, TX
FUEL/PROPULSION SYSTEM
I was driving my vehicle on the highway when a driver stopped me and warned me that my vehicle was leaking a huge amount of gasoline. I had a technician inspect the car to see if it might be a fuel line, the technician told me the fuel.lines were good and there were no signs of the gas coming from the lines and no cracks on the tank either. I received a letter from Volkswagen about the recall and I researched it and it says that if that is the problem the car would be leaking gas and it was dangerous as an ignition might cause a fire. I towed my vehicle to the Volkswagen here in Laredo after calling and speaking to someone from service and told yes I could bring it in and the recall part would be replaced free but I would have to leave the vehicle there. When I arrived they told me I would have to pay a diagnostic of 185 dlls and the repair. Which was not what I was told when I called earlier. So I had to pay again to have the vehicle removed from the premises without having the recall part changed.
NHTSA complaint #11656404 — an unverified report by a vehicle owner.
Brooklyn, NY
FUEL/PROPULSION SYSTEM
Car began spraying fuel upon turning the key in the ignition. Recall work pertaining to the suction jet pump was recently performed and is the only likely cause of this issue. Car did not leak when fuel pump was disengaged. Very lucky that issue occurred in a parking lot while not moving and did not lead to a fire or crash.
NHTSA complaint #11627766 — an unverified report by a vehicle owner.
Forest Home, AL
ENGINE
My EPC light began to appear randomly in early 2024. I received a recall notice on the gear shift trim around the same time, so called Jack Ingram VW in Montgomery to schedule a time for them to fix it (and also ensure they had the part). I asked them to also check on why the EPC light was coming on. Brought in my car on 2/28/24. Service Dept then tells me they weren't sure what was causing the EPC light to come on, and they didn't have the gear shift trim part. They quoted me a lot of work to do, which I wasn't prepared financially to have completed. EPC light continued to appear at random. Each time it did, my car would shake and it would feel like I was losing control of the vehicle. I received another recall notice for the suction jet pump inside the fuel tank. When I called Jack Ingram VW to schedule this work, I asked if this had anything to do with my EPC light coming on. They weren't sure. The recall work for both the suction jet pump inside the fuel tank and the gear shift trim were completed on 8/28/24. Car worked fine until about a month later and the EPC light came on again. Called another VW mechanic in Montgomery (Powell's Automotive) to see if they can fix it. On 9/20/24 they replaced battery, spark plugs, ignition coil, and did an oil change. Worked great until [XXX] when my engine failed and left me stranded in the road. There were no warning lights prior to the engine failing. Could not restart car. Had it towed to Powell's who could not fix it, then to Jack Ingram VW. I asked them if this had anything to do with the recall work that was done. They said this would be the first if it was. They told me the in tank fuel pump needed replacing. Work completed 10/25/24. How can they work on the suction jet pump inside the fuel tank and not get a diagnostic that the in tank fuel pump was failing? I've already paid a lot of money to try to resolve the issue, and my EPC light is still coming on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11623672 — an unverified report by a vehicle owner.
Forest Home, AL
FUEL/PROPULSION SYSTEM
My EPC light began to appear randomly in early 2024. I received a recall notice on the gear shift trim around the same time, so called Jack Ingram VW in Montgomery to schedule a time for them to fix it (and also ensure they had the part). I asked them to also check on why the EPC light was coming on. Brought in my car on 2/28/24. Service Dept then tells me they weren't sure what was causing the EPC light to come on, and they didn't have the gear shift trim part. They quoted me a lot of work to do, which I wasn't prepared financially to have completed. EPC light continued to appear at random. Each time it did, my car would shake and it would feel like I was losing control of the vehicle. I received another recall notice for the suction jet pump inside the fuel tank. When I called Jack Ingram VW to schedule this work, I asked if this had anything to do with my EPC light coming on. They weren't sure. The recall work for both the suction jet pump inside the fuel tank and the gear shift trim were completed on 8/28/24. Car worked fine until about a month later and the EPC light came on again. Called another VW mechanic in Montgomery (Powell's Automotive) to see if they can fix it. On 9/20/24 they replaced battery, spark plugs, ignition coil, and did an oil change. Worked great until [XXX] when my engine failed and left me stranded in the road. There were no warning lights prior to the engine failing. Could not restart car. Had it towed to Powell's who could not fix it, then to Jack Ingram VW. I asked them if this had anything to do with the recall work that was done. They said this would be the first if it was. They told me the in tank fuel pump needed replacing. Work completed 10/25/24. How can they work on the suction jet pump inside the fuel tank and not get a diagnostic that the in tank fuel pump was failing? I've already paid a lot of money to try to resolve the issue, and my EPC light is still coming on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11623672 — an unverified report by a vehicle owner.
at 36,018 milesMelbourne Beach, FL
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen Golf. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, there was an abnormally strong fuel odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the fuel tank suction jet pump had failed, causing damage to the fuel tank. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 36,018. VIN tool confirms parts not available.
NHTSA complaint #11598685 — an unverified report by a vehicle owner.
at 41,000 milesGarland, TX
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen Golf. The contact stated there was fuel leaking from the charcoal canister. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 41,000.
NHTSA complaint #11594770 — an unverified report by a vehicle owner.
Sioux Falls, SD
FUEL/PROPULSION SYSTEM
We are unable to fill up the gas tank due the recall issue. The dealership says we can bring it in and they will repair but at this time we would have to pay for the repair. VW has not come up with a fix for the recall problem at this time. This problem has rendered our vehicle not drivable. What is the recourse? Fuel also leaks out when trying to fill the gas tank. It could start a fire.
NHTSA complaint #11590634 — an unverified report by a vehicle owner.
Charlottesville, VA
FUEL/PROPULSION SYSTEM
My vehicle is leaking fuel. I have been unable to drive it for a few weeks due to the recall not having an approved repair. The dealership did not offer me any solution other than to pay for the repair out of pocket. This has been a known issue since February and no remedy is available from Volkswagen.
NHTSA complaint #11588794 — an unverified report by a vehicle owner.
Vega Alta, PR
FUEL/PROPULSION SYSTEM
When refueling, the gasoline spills out and can't fill the tank. Took the car to the dealer and they are asking for 2,500$ for repair.
NHTSA complaint #11586168 — an unverified report by a vehicle owner.
Happy Valley, OR
ENGINE
I have had this car since 2021, when I first bought it they had to keep it for another week due to a coolant break error? Had to fix it but later on I had to put tons of money into the car almost more money than it’s worth. And I’ve had a engine light on religiously for the entirety of the car, however my cars engine lights flash at times when I am driving and it gets hard to accelerate and reeks of gas- I’ve given up on dealerships because they have done everything else but what I have asked them to do and I still leave and the engine light turns on after. I did some research and learned my car has a recall since 2/14/2024 and I’ve had no update on my vehicles recall or if it’s repairable. My car will refuse to start at times and I’ve told this dealership this car will most likely kill me since I’ve put so much money into it for nothing to be fixed? And if it’s been this recall error what do I do? Please help me bought from Allen web Mitsubishi. All the symptoms are there but I’m scared
NHTSA complaint #11581003 — an unverified report by a vehicle owner.
Happy Valley, OR
FUEL/PROPULSION SYSTEM
I have had this car since 2021, when I first bought it they had to keep it for another week due to a coolant break error? Had to fix it but later on I had to put tons of money into the car almost more money than it’s worth. And I’ve had a engine light on religiously for the entirety of the car, however my cars engine lights flash at times when I am driving and it gets hard to accelerate and reeks of gas- I’ve given up on dealerships because they have done everything else but what I have asked them to do and I still leave and the engine light turns on after. I did some research and learned my car has a recall since 2/14/2024 and I’ve had no update on my vehicles recall or if it’s repairable. My car will refuse to start at times and I’ve told this dealership this car will most likely kill me since I’ve put so much money into it for nothing to be fixed? And if it’s been this recall error what do I do? Please help me bought from Allen web Mitsubishi. All the symptoms are there but I’m scared
NHTSA complaint #11581003 — an unverified report by a vehicle owner.
Ann Arbor, MI
STRUCTURE:BODY
My VW golf has experienced rear door lock issues where both rear dock locks no longer work (lock or unlock) when pressing the lock button on the key or inside the vehicle. The only way to get the doors to lock is by manually locking the doors via a little slot in the door sill on each side. While it can be unlocked internally by just pulling the handle one time. This is a safety issue as door locks are a necessity for a vehicle to prevent theft of vehicle or items inside. It can also cause safety concerns for passengers in the rear(which is usually children. This also poses a danger to children due to the ease of unlocking from inside the rear passenger seats. The problem was confirmed to be the rear door latches via a dealer on 2/23/2024, however after replacing both latches with new parts, nothing was resolved. This issue is not the first time, as it is known that VW locks and many electrical components may randomly stop working, I have experienced the issue with a previous Volkswagen vehicle as well (2009 VW Jetta). There are no warning lights on the dashboard or other signs of the failure.
NHTSA complaint #11577026 — an unverified report by a vehicle owner.
Ann Arbor, MI
ELECTRICAL SYSTEM
My VW golf has experienced rear door lock issues where both rear dock locks no longer work (lock or unlock) when pressing the lock button on the key or inside the vehicle. The only way to get the doors to lock is by manually locking the doors via a little slot in the door sill on each side. While it can be unlocked internally by just pulling the handle one time. This is a safety issue as door locks are a necessity for a vehicle to prevent theft of vehicle or items inside. It can also cause safety concerns for passengers in the rear(which is usually children. This also poses a danger to children due to the ease of unlocking from inside the rear passenger seats. The problem was confirmed to be the rear door latches via a dealer on 2/23/2024, however after replacing both latches with new parts, nothing was resolved. This issue is not the first time, as it is known that VW locks and many electrical components may randomly stop working, I have experienced the issue with a previous Volkswagen vehicle as well (2009 VW Jetta). There are no warning lights on the dashboard or other signs of the failure.
NHTSA complaint #11577026 — an unverified report by a vehicle owner.
at 41,000 milesGarland, TX
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen Golf. The contact stated while driving approximately 35 MPH, there was an abnormally strong gasoline odor in the cabin of the vehicle. The contact drove to the residence and became aware that there was a puddle of gasoline under the passenger’s side rear wheel nearby the fuel tank. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 41,000.
NHTSA complaint #11571071 — an unverified report by a vehicle owner.
Seattle, WA
UNKNOWN OR OTHER
I have a leak in my trunk from water leaking from my pressure valve in the rear of my car. Found that this is a common issue with my car. The seal around the pressure valve doesn't prevent water from entering into the trunk of my car. I got a flat tire on the highway and opened the hatch to get my spare and there was water flooded there and it rusted my spare tools. I could not put on my spare tire.
NHTSA complaint #11568365 — an unverified report by a vehicle owner.
Stonyplain, AL
ENGINE
GFF TEST PLAN ON STORED ENGINE LIGHT. RECOMMEND REPLACING THERMOSTAT HOUSING CAUSING THE CHECK ENGINE LIGHT. RECOMMNED REPLACE THERMOSTAT HOUSING. SEEP/SLIGHT COOLING LEAK. ADVISED TO WATCH COOLANT LEVELS UNTIL FIXED.
NHTSA complaint #11556624 — an unverified report by a vehicle owner.
Caguas, PR
FUEL/PROPULSION SYSTEM
After parking car and turning off engine, I exited vehicle and noticed a cascade of fuel falling to the pavement by the rear wheel near the fuel tank. Fire Department was called as I was in a public parking lot. Vehicle was towed to dealer.
NHTSA complaint #11549709 — an unverified report by a vehicle owner.
White Lake, MI
WHEELS:RIM
aftermarket/replacement rim purchased from CAR-ID in May 2023 and installed on vehicle in May 2023. On September 15, 2023, wheel/rim suffered a total and catastrophic failure. The wheel/rim face separated from the rest of the rim while driving.
NHTSA complaint #11544872 — an unverified report by a vehicle owner.
Plantation, FL
EXTERIOR LIGHTING
The headlight assembly design, prevents owners from changing a light bulb own their own. Per the law, a car must have functioning headlights. The design on the HID headlight assembly, requires hours of work, removing the bumper, the grill, other parts that require many tools and skilled knowledge of the brand. Considering this is a headlight that is required to be street legal, an owner can't change the bulb in emergencies. An owner must wait for an appointment with a dealer or certified Volkswagen mechanic with the proper training to change a light bulb. Regulation should prevent such designs, as the current design can make it dangerous for the driver. Just as when a driver needs to change a tire that's flat, and use the spare, a light bulb is just as critical to prevent accidents.
NHTSA complaint #11539859 — an unverified report by a vehicle owner.
Plantation, FL
STRUCTURE:BODY
The headlight assembly design, prevents owners from changing a light bulb own their own. Per the law, a car must have functioning headlights. The design on the HID headlight assembly, requires hours of work, removing the bumper, the grill, other parts that require many tools and skilled knowledge of the brand. Considering this is a headlight that is required to be street legal, an owner can't change the bulb in emergencies. An owner must wait for an appointment with a dealer or certified Volkswagen mechanic with the proper training to change a light bulb. Regulation should prevent such designs, as the current design can make it dangerous for the driver. Just as when a driver needs to change a tire that's flat, and use the spare, a light bulb is just as critical to prevent accidents.
NHTSA complaint #11539859 — an unverified report by a vehicle owner.
West Covina, CA
FUEL/PROPULSION SYSTEM
My vehicle is unable to fuel up, when attempting to fuel at the pump the fuel will build up in the filler neck causing the pump ti stop and fuel spill out from the filler neck and when driven, fuel will begin to leak from the EVAP canister located on the right rear of the vehicle. Dealership is unwilling to correct this issue as it is a known issue to them of the problem
NHTSA complaint #11530543 — an unverified report by a vehicle owner.
