Owners have filed 145 complaints
about the 2017 Volkswagen Golf with NHTSA between 2017 and 2026.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 3 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 97
Against the median year of the Volkswagen Golf. 50 means typical for this
model; 100 means roughly double.
Severity — 36
6.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
74% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2017 compares with every other Volkswagen Golf
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
25.1%
1,000 – 9,999 miles
923.1%
10,000 – 24,999 miles
1333.3%
25,000 – 49,999 miles
1025.6%
50,000 – 74,999 miles
25.1%
75,000 – 99,999 miles
37.7%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2017 Volkswagen Golf 4 DR FWD
13.4% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2017peak 8May 2026
NHTSA investigations into the 2017 Volkswagen Golf
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ23007Opened 12 Dec 2023Closed 1 Jul 2024FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emiss...
Recalls on the 2017 Volkswagen Golf
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V110000
FUEL SYSTEM, GASOLINE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
21V321000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Risk: Vehicles that do not meet all regulatory requirements may have an increased risk of injury, crash, or fire.
19V188000
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Risk: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
18V464000
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
16V955000
SEAT BELTS:PRETENSIONER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Risk: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202409586,308 units in Canada
Fuel System
Issue: On certain vehicles, a seal for the suction jet pump inside the fuel tank could fail. As a result, fuel may flow directly into the evaporative emission control system (EVAP). If this happens, fuel could leak from the charcoal canister. Note: This problem could cause a fuel odor, the fuel nozzle to stop early and/or fuel to spill when refueling. Safety Risk: A fuel leak can create the risk of a fire. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the suction jet pump.
Recall 202132696,497 units in Canada
Fabrics
Issue: On certain models, the chrome layer could peel off of the trim located around the gear shift cover. If this happens, sharp edges can be created. Safety Risk: Exposed sharp edges can create the risk of a cut. Corrective Actions: Volkswagen will contact owners by mail and instruct you to take your vehicle to a dealer to replace the gear shift cover trim frame.
Recall 2020353132,432 units in Canada
Label
Issue: On certain vehicles, the warning label for the engine block heater cable is written in English only. As a result, a French user may not receive important safety information about how to use the engine block heater. A label that is not provided in both official languages could create confusion. Safety Risk: User confusion could increase the risk of injury when trying to use the block heater. Corrective Actions: The company will mail each owner a new label for the block heater cable. If you would like help installing the label, you can contact a dealer for assistance.
Recall 201911615,579 units in Canada
Suspension
Issue: On certain vehicles, the rear suspension coil springs may not have been properly manufactured and could break over time. This could cause damage to a rear tire, resulting in rapid air loss and/or tire failure. Safety Risk: A rear tire failure could affect vehicle control. Additionally, a broken coil spring could also create a road hazard for other motorists. Both of these conditions may increase the risk of a crash. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have both of the rear axle coil springs replaced. If a broken coil spring is found, the rear tires should be inspected for damage and replaced as required.
Recall 201837124,123 units in Canada
Powertrain
On certain vehicles, the park position switch may malfunction due to a problem with the electrical contacts. This could allow for removal of the ignition key without the shift lever being in the Park (P) position. If the parking brake is not applied, this could result in unintended vehicle movement, which could increase the risk of crash causing injury and/or damage to property. Correction: Dealers will install an additional park position switch and circuit board.
Recall 2017053115 units in Canada
Label
Certain vehicles with factory installed 15-inch tires may fail to comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 110 - Tire Selection and Rims. The certification label incorrectly states the sidewall height for the rear tires, which is contrary to the requirements of the standard. The rear tire specification on the label should read 195/65 R15. Correction: Dealers will install a new tire information label with correct specifications.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 96,000 milesColumbus, OHCrash
VEHICLE SPEED CONTROL
The contact owns a 2017 Volkswagen Golf. The contact stated that while the vehicle was parked and occupied, while attempting to depress the accelerator pedal, the vehicle independently accelerated and crashed into a parking lot barrier. The contact stated that none of the air bags deployed. There was no injury sustained. No medical attention was required. A police report was not filed. The contact stated that the vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was towed to an Auto Body Shop. The manufacturer was not notified of the failure. The vehicle was not deemed a total loss. The contact related the failure to an article read online on Edmonds Auto Reviews. The approximate failure mileage was 96,000.
NHTSA complaint #11696778 — an unverified report by a vehicle owner.
Hamilton, NJ1 injured
UNKNOWN OR OTHER
I have gear shift trim that has peeled and is extermely sharp in my vehicle. This had led to cutting my hands multiple times while accessing the center storage compartment. This is a known issue with GTIs and other Volkswagen trim manufacturing, yet Volkswagen refuses to replace the part in my VIN. The relevant Service Action Code is 34J7.
NHTSA complaint #11609661 — an unverified report by a vehicle owner.
Rocky River, OH1 injured
UNKNOWN OR OTHER
There is a piece of trim near the gear selector in the interior that separated to reveal a sharp edge that caused a severe cut on my hand.
NHTSA complaint #11495771 — an unverified report by a vehicle owner.
Germantown, MD1 injured
UNKNOWN OR OTHER
On 8/22/21, the aluminum/plastic trim around the gear shifter boot gave me a deep cut on my pinky finger as I removed my phone from the USB adapter. The bleeding did not stop for several hours even after applying pressure and I'm very lucky that I didn't need stitches!!! That aluminum/plastic trim is RAZOR SHARP!!! This is an extreme safety hazard for drivers and passengers and not to mention children!!! Why Volkswagen has not issued a recall on this dangerously sharp part is appalling!!! I take excellent care of my vehicle and normal wear and tear does not equal a razor sharp edge on a gear shifter boot. This is shoddy craftsmanship and UNSAFE for ALL drivers and passengers. I contacted Volkswagen customer care and they asked me to send pictures of the faulty part and asked me to take it to the nearest dealership so they could assess. The VW dealership assessed the issue and advised they would need to order the part to replace. Volkswagen care agreed to a "goodwill gesture" to have the trim replaced free of charge to me. Fast forward to the dealer replacing the part and I receive the car back...THE TRIM IS STILL RAZOR SHARP!!!! What was the point of that exercise? Volkswagen offered zero help when I advised them of this and closed my case. THIS PART NEEDS TO BE RECALLED SO NO CHILDREN (or ANYONE) GET CUT!!! I am extremely disappointed at how Volkswagen handled this and how they have not done THE RIGHT THING and done a recall for this part. There is precedent for this happening on Volkswagen forums all over the internet!!! I at least want to document this complaint to NHTSA and to point out Volkswagen's bad business practice with this.
NHTSA complaint #11441159 — an unverified report by a vehicle owner.
at 21,000 milesOakland, CACrash1 injured
UNKNOWN OR OTHER
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
NHTSA complaint #11043590 — an unverified report by a vehicle owner.
at 21,000 milesOakland, CACrash1 injured
STRUCTURE:BODY
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
NHTSA complaint #11043590 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Lockport, NY
ELECTRICAL SYSTEM
Driving my 2017Golf the check engine light came on. The light was steady. I called my dealer and got it in for service. They report to me that the Thermostat housing needs to be replaced and oxygen sensors need replacing also. I just had the manifold replaced 6 weeks ago. I found on line that this is a common problem . Why isn’t this a Recall Repair?
NHTSA complaint #11735790 — an unverified report by a vehicle owner.
Lockport, NY
ENGINE
Driving my 2017Golf the check engine light came on. The light was steady. I called my dealer and got it in for service. They report to me that the Thermostat housing needs to be replaced and oxygen sensors need replacing also. I just had the manifold replaced 6 weeks ago. I found on line that this is a common problem . Why isn’t this a Recall Repair?
NHTSA complaint #11735790 — an unverified report by a vehicle owner.
Culver City, CA
UNKNOWN OR OTHER
My vehicle is subject to Safety Recall 20UF (Suction Jet Pump failure / Fire Risk). I have attempted to contact Pacific Volkswagen in Hawthorne, CA to schedule this safety-critical repair. On two separate occasions, upon mentioning that the call was regarding the 20UF recall, the dealership staff disconnected the call. This repeated 'recall avoidance' at Pacific Volkswagen is preventing me from remedying a known fire risk, and the dealership is effectively refusing to facilitate a federally mandated safety repair. I am concerned that the dealer is prioritizing paid service over safety-critical warranty work.
NHTSA complaint #11712343 — an unverified report by a vehicle owner.
at 96,000 milesColumbus, OHCrash
VEHICLE SPEED CONTROL
The contact owns a 2017 Volkswagen Golf. The contact stated that while the vehicle was parked and occupied, while attempting to depress the accelerator pedal, the vehicle independently accelerated and crashed into a parking lot barrier. The contact stated that none of the air bags deployed. There was no injury sustained. No medical attention was required. A police report was not filed. The contact stated that the vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was towed to an Auto Body Shop. The manufacturer was not notified of the failure. The vehicle was not deemed a total loss. The contact related the failure to an article read online on Edmonds Auto Reviews. The approximate failure mileage was 96,000.
NHTSA complaint #11696778 — an unverified report by a vehicle owner.
Ramona, CA
ELECTRICAL SYSTEM
I have been having rear cameras for quite some time. The first time I took it to the dealer they could not find any issues and told me to take pictures. I did, plenty of them. Monday 10-27 2025 I took it in again for the gas tank issue and camera issue. Being disabled due to serious spine issues I had to minimize waiting time. The dealer preformed a radio update per 91-19-02 & MIB2 composition & discovered media info system malfunctions. I am currently under VW extended warranty 10 year 100000 mi but they charged me $225.00 for the update. This is exactly the same issue for recall #91SB. Apparently the issue goes back further than the recall, I believe that these issues were swept under the rug. Any help would be appreciated. [XXX] VW [XXX] [XXX] [XXX] [XXX] I believe that the recall is the tip of a very large problem INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11696492 — an unverified report by a vehicle owner.
Haleiwa, HI
FUEL/PROPULSION SYSTEM
In December 2021, my fuel gauge read empty, so I stopped at a gas station near the Honolulu Airport and VW Honolulu dealership. As I was pumping the gasoline, it began overflowing from the top of the tank, although I had just started pumping. I immediately removed the pump which is when gas began leaking out of the bottom of the tank, like a faucet. Luckily, I was right by the dealership, and was able to make it there without anything dangerous happening. After assessing my vehicle, the VW technicians said there was an internal issue with a faulty fuel tank. They said this issue was not something that I caused. Attached are the invoices and notes provided by the technicians. I paid $3,877 to get the problem fixed.
NHTSA complaint #11689572 — an unverified report by a vehicle owner.
Honolulu, HI
FUEL/PROPULSION SYSTEM
The component that failed, according to Volkswagen, is the rollover valve in the gas tank. This issue caused large amounts of gasoline to leak and pool from behind the rear passenger wheel well, creating a significant fire hazard and risk of harm. The vehicle was inspected by a Volkswagen service center as part of the repair process, whereupon the Volkswagen service center documented that the issue was caused by a faulty rollover valve in the gas tank. There were no warning lamps, messages, or other symptoms prior to the failure.
NHTSA complaint #11622253 — an unverified report by a vehicle owner.
Nashville, TN
FUEL/PROPULSION SYSTEM
I had a suction jet pump recall due on the car. I took it to the dealer to fix. Mind you, I have never had an issue with this car ever. Now about a week later from the car being in the shop I get an engine malfunction light that comes on due to the evap system. Vw dealership of cool springs has not worked with me on this at all and it is frustrating to say the least.
NHTSA complaint #11616046 — an unverified report by a vehicle owner.
Hamilton, NJ
UNKNOWN OR OTHER
The water pump in these vehicles are known defects, with class actions resulting. My water pump has failed at less than 70k miles. This results in engine overheating and possible failure. Luckily I was able to get the car off the road.
NHTSA complaint #11612975 — an unverified report by a vehicle owner.
Tamarac, FL
FUEL/PROPULSION SYSTEM
Car has been leaking fuel for over a year. Had to pay out of pocket to get it fixed and VW refused to refund cost of repairs even though there is now a recall over a year later acknowledging the issue.
NHTSA complaint #11611590 — an unverified report by a vehicle owner.
Orlando, FL
AIR BAGS
Failure of wheel speed sensor in front right wheel. This is the THIRD time I have had a wheel speed sensor fail on this car, which has 35,000 miles on it. Failure caused loss of power steering, airbags, abs, etc.
NHTSA complaint #11610366 — an unverified report by a vehicle owner.
Orlando, FL
STEERING
Failure of wheel speed sensor in front right wheel. This is the THIRD time I have had a wheel speed sensor fail on this car, which has 35,000 miles on it. Failure caused loss of power steering, airbags, abs, etc.
NHTSA complaint #11610366 — an unverified report by a vehicle owner.
Orlando, FL
ELECTRICAL SYSTEM
Failure of wheel speed sensor in front right wheel. This is the THIRD time I have had a wheel speed sensor fail on this car, which has 35,000 miles on it. Failure caused loss of power steering, airbags, abs, etc.
NHTSA complaint #11610366 — an unverified report by a vehicle owner.
Hamilton, NJ1 injured
UNKNOWN OR OTHER
I have gear shift trim that has peeled and is extermely sharp in my vehicle. This had led to cutting my hands multiple times while accessing the center storage compartment. This is a known issue with GTIs and other Volkswagen trim manufacturing, yet Volkswagen refuses to replace the part in my VIN. The relevant Service Action Code is 34J7.
NHTSA complaint #11609661 — an unverified report by a vehicle owner.
Spartanburg, SC
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Golf. The contact stated that after refueling the vehicle, the contact became aware that the fuel had been consumed extremely quickly. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11608176 — an unverified report by a vehicle owner.
St Johns, FL
FUEL/PROPULSION SYSTEM
Starting January 2023, I had issues putting fuel in my car (symptoms align with the recall issued this year). I took it to VW and paid their diagnostic fee for them to say there’s nothing wrong with the car (approx. $170) continued to drive the car and eventually due to the issue, my fuel pump went out and I had to replace it. (See attached image). This time, I took the car to a local mechanic who charged a $100 diagnostic fee. All of this was prior to the recall this year and I am hoping for reimbursement on everything I spent trying to resolve this issue.
NHTSA complaint #11607650 — an unverified report by a vehicle owner.
San Francisco, CA
FUEL/PROPULSION SYSTEM
July 30,2024 I own a Golf 2017. My suction jet pump has failed. I cannot drive my car because I can't put gas into it. I need my car for work. The recall does not have the part available and it seems there hasn't been a part to fix this for a very long time. I'm really at a loss. What are my next steps? Should I report this to the Better Business Bureau? So far I've been on Volkswagen Of America's phone wait for 40 minutes. I've already taken my car to a dealership to have this problem verified. There were no warning messages.
NHTSA complaint #11605426 — an unverified report by a vehicle owner.
Hayward, CA
FUEL/PROPULSION SYSTEM
On July 7, 2024, the fuel tank system on my car (2017 VW Golf) failed. I was unable to pump gas into the gas tank. Upon arrival back to my house, gas started leaking out of the backside of the car near the gas tank (I later found out from the VW service manager it was leaking out of the charcoal canister). I had the car towed ($173) to a local VW dealership the next morning, 7/8/24. It is now 7/30/24 and the car is still not fixed. I was without a car for two and a half weeks (7/7 to 7/24), then finally got a rental from the dealership that is costing me $40/day (totaling $240 as of today). According to the service manager at the VW dealership, VW engineers are saying the failure is not due to the fuel tank suction jet pump (which there is a current recall on but no fix available) but all the symptoms I experienced point to that part being the problem. The service manager said that VW will cover the cost of the repair under a PZEV warranty, not the fuel tank suction jet pump extended warranty/recall. The replacement parts are taking weeks for the dealership to receive and there was confusion/miscommunication about which parts were included or needed. My complaints are: 1) the length of time it's taking for the car to be fixed, 2) the amount of money it's costing me for towing, rental car and any other potential expenses related to this issue, and 3) if it's not the fuel tank suction jet pump that is the problem, then there's potentially a larger problem at play with the fuel tank system not included in the original recall.
NHTSA complaint #11605490 — an unverified report by a vehicle owner.
at 90,000 milesMesa, AZ
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Golf. The contact stated that when the vehicle was started, the contact heard an abnormal clicking sound. The vehicle was taken to the dealer where it was diagnosed with a failed suction jet pump. The contact was informed that the suction jet pump needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
NHTSA complaint #11604755 — an unverified report by a vehicle owner.
Atlanta, GA
FUEL/PROPULSION SYSTEM
A recall was published on 02/14/2024 and remains unresolved. Since the safety risk of "leaking fuel, in the presence of an ignition source, may result in a fire" it seems like this should be a priority. (Manufacturer Recall Number20UF, NHTSA Recall Number24V110)
NHTSA complaint #11604527 — an unverified report by a vehicle owner.
Boca Raton, FL
FUEL/PROPULSION SYSTEM
***DATE OF OCCURRENCE: 07/03/2023*** SOLUTION REQUIRED IMMEDIATELY: I have been without a working vehicle for nearly 1 full year without recourse. ONE YEAR! Initially the recall for the exact suction jet pump issue did not include 2017 GTI models. I was furious. Repair estimates I received ranged rom $2,000-4,000 to replace the entire fuel system. Being unable to afford this, I was forced to leave it parked and completely unusable. I even had to change my car insurance to "garaged" status to avoid paying premium on a vehicle I couldn't even drive. I am extremely disappointed in the timeline for this recall. I'm glad that the recall for suction jet pump issue now includes my vehicle's year, but a repair solution is needed immediately. INCIDENT DESCRIPTION: Vehicle began losing engine power a day or so before the incident. I was driving home and noticed the intermittent engine power issue. Thankfully, I was not far from home. As I approached my neighborhood gate, I rolled down the window to enter the code. That's when I smelled a strong fuel odor. There were NO indicator lights or warning lamps displayed on my dashboard panel that suggested an issue with my vehicle. I looked around nearby for lawn maintenance trucks, suspecting they were refueling or had potentially spilled fuel from their equipment. As I pulled into my parking space and exited the vehicle, I immediately noticed fuel streaming down from the inside of the wheel well and pooling on the ground below the gas tank door. Honestly, it was a really scary experience. I was afraid for my safety. It looked like my car could explode at any moment. The only good news is that my gas tank was relatively low on fuel so the spill didn't last long. I have not started my vehicle since the incident, nearly 1 year ago. It's a gut punch every day to see it parked, unusable AND have to continue paying for it. Please issue a repair solution for this recall immediately. Thank you.
NHTSA complaint #11595545 — an unverified report by a vehicle owner.
Ozark, MO
STRUCTURE:BODY
driving down the highway at 70mph and what sounded like a gunshot inside the car. glass started falling on us driving down the road. the sunroof glass exploded. got pulled over and looked and the glass is literally blown outward not inward like something falling on it. the hole it bulged up and the glass from the hole was missing.
NHTSA complaint #11595149 — an unverified report by a vehicle owner.
Grovetown, GA
FUEL/PROPULSION SYSTEM
Related to recall 20UF. VWoA refused to authorize repair under recall in March. My 2017 GTI is diagnosed with all symptoms of the 20UF recall. Random power loss, inability to add fuel, large fuel leak from rear fender (charcoal canister). I have been unable to drive the car since March, but VWoA refuses to pay for the repair. The recall was issued 3 months ago and there is still no repair, or offer from VWoA to give a loaner car or anything.
NHTSA complaint #11588685 — an unverified report by a vehicle owner.
Pembroke Pines, FL
FUEL/PROPULSION SYSTEM
VW is not acting fast enough to fix the active fuel tank suction jet pump recall, given the immense danger risk. The recall was issued a month and a half ago - they should have the parts available now to fix it. I have noticed fuel smells while inside and driving my car on and off for several months now!! I took my car to their dealership yesterday to get their faulty water tank replaced and when I asked about the recall I was completely dismissed and they said they had no idea when the parts would be available. I need my car to get to work. I can't just stop driving it but it feels incredibly unsafe to drive now that I know about the recall!
NHTSA complaint #11581571 — an unverified report by a vehicle owner.
Hudson, NY
SUSPENSION
-rear coil springs snapped -if coil completely falls out there will be no suspension, creating a greater chance of accident -yes confirmed by mavis discount tire -inspected by me and mavis discount tire -no warning
NHTSA complaint #11578065 — an unverified report by a vehicle owner.