191 of the
13,865 complaints filed about the Volkswagen Jetta
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 1995.
The contact owns a 2019 Volkswagen Jetta. The contact stated that after starting the vehicle, the message "Driver Door Sensor" was displayed, and the electronic parking brake erroneously activated. During the failure, all the doors were closed and secured. The contact stated that late,r while driving approximately 10 MPH, the parking brake erroneously activated, causing the vehicle to abruptly stop. The vehicle was taken to the local dealer, who diagnosed that the driver’s side door electrical wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.
NHTSA complaint #11651238 — an unverified report by a vehicle owner.
The contact owns a 2010 Volkswagen Jetta. The contact stated that while driving or parked, the door locks, gas cap sensor, and tailgate were not working as intended. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who related the failure to several unknown recalls; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
NHTSA complaint #11603178 — an unverified report by a vehicle owner.
I would like to report driver door lock actuator goes bad over time, and could become an issue of getting out of the driver side of the door in a safely manner. I had to get door fixed a mechanic.
NHTSA complaint #11467171 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD UNLOCK AND LOCK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUBURN VW (3109 AUBURN WAY NORTH, AUBURN, WA 9800,2 253-499-4121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11416352 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DOORS LOCKED AND UNLOCKED AUTOMATICALLY AT EVERY STOP. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH AT 561-935-4490 (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11270272 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE LATCH FAILED AND THE DOOR COULD NOT BE CLOSED. THE VEHICLE WAS TAKEN TO DORSCHEL VOLKSWAGEN (3817 W HENRIETTA RD, ROCHESTER, NY 14623, (800) 768-6026) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. IN ORDER FOR THE DOOR LATCH TO BE REPLACED, THE DOOR PANEL NEEDED TO BE DETACHED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO YEARS LATER, THE FRONT PASSENGER DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SAME DIAGNOSIS WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
NHTSA complaint #11222049 — an unverified report by a vehicle owner.
2010 VOLKSWAGEN JETTA WOLFSBURG. INQUIRY ON BEHALF OF CONSTITUENT IN REGARDS TO VOLKSWAGEN. *AS THE CONSUMER STATED THE DOORS OCCASIONALLY WOULD NOT LOCK OR UNLOCK FROM THE INSIDE AND OUTSIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.
NHTSA complaint #11138708 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER AND FRONT PASSENGER DOORS DID NOT LOCK WHEN THE ALARM WAS ACTIVATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AUTOBAHN MOTORCAR GROUP (3000 WHITE SETTLEMENT ROAD, FORT WORTH, TX 76107, 817-336-0885) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS CALLED, BUT THERE WAS NO RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
NHTSA complaint #11121619 — an unverified report by a vehicle owner.
THE DOOR LOCKS WILL NOT LOCK PROPERLY, ALL THEY DO IS CLICK TRYING TO LOCK AS I DRIVE - FROM TIME TO TIME, IF THEY DO LOCK - I CAN'T UNLOCK THE DRIVER SIDE DOOR FROM INSIDE THE CAR, AND HAVE TO CRAWL OUT THE PASSENGER SIDE. THIS IS A MAJOR SAFETY CONCERN IN THE EVENT I NEED TO EXIT THE CAR IN AN EMERGENCY. I HAD THE SAME ISSUE ON A 2009 JETTA - AND I IF YOU LOOK ON THE INTERNET - THERE ARE MANY OTHERS WITH THE SAME ISSUE. I FEEL IT'S A DESIGN FLAW FROM VW - AND IT'S QUITE OBVIOUS IT'S BEEN GOING ON FOR QUITE SOME TIME NOW - AND I'M SURE VW KNOWS ABOUT IT, BUT HAS FAILED TO FIX THE ISSUE. I FEEL THE ONLY WAY VW WILL FIX THE ISSUE IS IF THE NTSB FORCES THEM TO DO A RECALL - PLEASE HELP US ? ALSO, I'M NOT ABLE TO LOCK THE DOORS MANUALLY EITHER INSIDE OR OUTSIDE THE CAR. THANK YOU,
NHTSA complaint #11121561 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE ALARM SOUNDED IN THE MIDDLE OF THE NIGHT. THE CONTACT NOTICED THAT THE KEY FOB AND MANUAL KEYS WERE ONLY LOCKING THE FRONT DRIVER SIDE DOOR AND NOT THE OTHER DOORS. THE VEHICLE WAS TAKEN TO THE BOMMARITO VOLKSWAGEN DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND NOTHING COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 72,950.
NHTSA complaint #11001952 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO PROPERLY LOCK, AND THE DOOR SWUNG OPEN WITHOUT WARNING. THE CONTACT HAD TO TIE THE DOOR WITH ROPE TO PREVENT IT FROM OPENING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER A RECALL OR WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
NHTSA complaint #10986310 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LOCK FAILED. THE CONTACT STATED THAT ALL THE OTHER DOOR LOCKS EVENTUALLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK ACTUATORS ON EACH DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,200.
NHTSA complaint #10765190 — an unverified report by a vehicle owner.
THE DOOR LOCKS ON MY 2009 JETTA WILL NOT LOCK/UNLOCK. THIS CAN CAUSE AN ISSUE WHERE THE DOOR REMAINS LOCKED RANDOMLY, PROHIBITING AN OCCUPANT FROM EXITING THE CAR IN CASE OF AN EMERGENCY. THIS ALSO ALLOWS THE DOOR TO REMAIN UNLOCKED WHEN ASSUMING IT HAS BEEN LOCKED, LEADING THE CAR TO BE MORE ACCESSIBLE TO UNWANTED PATRONS!
NHTSA complaint #10704735 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 75 MPH, THE DOOR LOCKS ON THE VEHICLE BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10704022 — an unverified report by a vehicle owner.
THE DOOR LOCKING MECHANISM STOPS WORKING AND THIS IS A KNOWN ISSUE IN A LOT OF VW FORUMS ONLINE. THEY CALL IT THE ACTUATOR AND WHEN IT STOPS WORKING THE CHILD LOCKS DO NOT WORK AND THE VEHICLE THEN HAS A MAJOR SAFETY ISSUE WHICH RELATES TO "CHILD SAFETY SEATS THAT CONTAIN DEFECTIVE SAFETY BELTS, BUCKLES, OR COMPONENTS THAT CREATE A RISK OF INJURY, NOT ONLY IN A VEHICLE CRASH BUT ALSO IN NON-OPERATIONAL SAFETY OF A MOTOR VEHICLE." A DOOR THAT CAN BE OPENED BY A CHILD WHEN IN MOVEMENT OR PARKED IS A BIG SAFETY ISSUE. THE DOOR CAN BE EASILY PUSHED OPEN FROM THE INSIDE WHEN THE LOCKS DON'T WORK. ALSO, THE ALARM ON THE VEHICLE WILL NOT ARM BECAUSE THE DOORS WILL NOT LOCK SO IF SOMEONE WENT DOOR CHECKING IN A PARKING LOT, MY CAR WOULD BE BROKEN INTO - IF NOT STOLEN ALTOGETHER DUE TO THIS. IN DECEMBER I PAID $450+ TO HAVE THE REAR DOOR LOCK REPLACED AND NOW, 3 MONTHS LATER, THE FRONT TWO DOOR LOCKS HAVE STOPPED WORKING. ANOTHER HAZARD FOR SAFETY HAPPENS WHEN YOU CANNOT LOCK YOUR DOOR FROM THE INSIDE. IF SOMEONE WANTED TO CARJACK ME AT A STOP LIGHT - I AM UNABLE TO LOCK MY DOORS! I CALLED VW CARE AND THEY HAVE DECLINED TO EVEN HELP ME WITH THIS COST AND I AM SLO FILING A CLAIM WITH THE BETTER BUSINESS BUREAU. IT IS A KNOWN ISSUE IN THE FORUMS ONLINE, SOMETHING MUST BE DONE ABOUT THIS.
NHTSA complaint #10701665 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND WOULD NOT LATCH. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,785. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10672646 — an unverified report by a vehicle owner.
IN 2011, THE RIGHT REAR DOOR STOPPED LOCKING. WHEN I WOULD TRY TO LOCK THE DOOR BOTH WITH THE INTERNAL LOCK SWITCH AND THE FOB, THE DOOR WOULD NOT LOCK. IT ALSO WOULD NOT CHIRP TO LET ME KNOW THAT ALL THE DOORS WERE LOCKED AND THE ALARM WAS SET. LOCKING THE DOOR WITH THE FOB DOES SET THE ALARM, HOWEVER YOU CAN OPEN THE REAR DOOR AND THE ALARM GOES OFF. IN SEPTEMBER OF 2014 THE LEFT REAR DOOR STOPPED LOCKING AS WELL...IT HAS THE EXACT SAME ISSUES AS THE RIGHT REAR DOOR NOT LOCKING...HOWEVER, IT IS SO FAR SOMEWHAT INTERMITTENT AND SOMETIMES WILL NOT OPEN AT ALL!
NHTSA complaint #10640806 — an unverified report by a vehicle owner.