FaultScore report
Owners have filed 36 complaints about the 1996 Volkswagen Jetta with NHTSA between 1998 and 2010. The largest single group is the windows, mirrors & wipers. Across this model's run it ranks 27 of 33 worst.
FaultScore 34/100
Higher is worse. Measured against the other years of the Volkswagen Jetta.
How this is worked out36
Complaints
3
Crashes reported
0
Fires reported
4
Injuries reported
94,969 mi
Median mileage at failure
Half of reported failures happened before this
5%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 197,484 miles
Median failure at 101,500 miles
1 crashes, 0 fires · median 78,000 mi
1 crashes, 0 fires · median 69,500 mi
Median failure at 102,000 miles
1 crashes, 0 fires
Median failure at 78,000 miles
Median failure at 59 miles
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
The agency crash-tested this model year itself. These are its own photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA rebuilt the programme for the 2011 model year and states that ratings either side of that change are not comparable — so do not read these against a 2011-or-newer car's stars.
| Configuration | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 1996 Volkswagen Jetta 4-DR. | — | — | — | — |
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.
FUEL TANK PUNCTURE
LIGHT AND /WINDSHIELD WIPERS
FUEL TANK PUNCTURE
THE OFFICE OF DEFECTS INVESTIGATION OPENED THIS INVESTIGATION ON AUGUST 10, 2000 BASED ON 9 REPORTS REGARDING PUNCTURED FUEL TANKS INVOLVING THE JETTA, PASSAT, AND CABRIO MODELS.THE REPORTS INDICATE ADDITIONAL REPORTS IN ITS RESPONSE TO THE PRELIMINARY EVALUATION.THIS INVESTIGATION HAS BEEN UPGRADED FOR FURTHER STUDY.
LIGHTS AND/OR WINDSHIELD WIPER OBSCURED
HOOD LATCH FAILURE
ODI HAS RECEIVED THREE REPORTS, INCLUDING THE PETITIONERS, REGARDING ALLEGED HOOD LATCH FAILURES.ALL OF THE ODI REPORTS INDICATE THE HOOD FLEW UP WHILE DRIVING.FOLLOWING A TELEPHONE INQUIRY, VOLKSWAGEN PROVIDED ODI WITH SOME LIMITED INFORMATION REGARDING SIX ADDITIONAL REPORTS OF HOOD FLY-UP FOR MODEL YEARS 1995 AND 1996.THIS INVESTIGATION WAS OPENED TO FURTHER STUDY THIS ISSUE.DEFECT DESCRIPTION:IT IS POSSIBLE THAT ON SOME OF THE AFFECTED VEHICLES THE BOLTS SECURING THE FRONT HOOD LATCH MAY LOSE THEIR SPECIFIED FASTENING TORQUE OVER TIME.SHOULD THIS HAPPEN, THE LATCH COULD MOVE OUT OF ITS DES...
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE BOLTS SECURING THE FRONT HOOD LATCH CAN LOOSEN OVER TIME. THE LATCH WOULD MOVE CAUSING DISENGAGEMENT OF THE HOOD STRIKER FROM THE LATCH.
Risk: UNEXPECTED OPENING OF THE HOOD COULD OCCUR OBSTRUCTING THE DRIVER'S VIEW OF THE ROAD WHILE DRIVING, INCREASING THE RISK OF A CRASH.
Canada runs its own recall programme, and its campaigns do not always mirror the American ones.
Structure
THE BOLTS SECURING THE FRONT HOOD LATCH MAY LOSE THEIR SPECIFIED FASTENING TORQUE OVER TIME. SHOULD THIS HAPPEN, THE LATCH COULD MOVE OUT OF ITS DESIGN POSITION AND CAUSE DISENGAGEMENT OF THE HOOD STRIKER FROM THE LATCH. IN SOME VEHICLES THE LATCH MAY NOT HAVE BEEN PROPERLY ALIGNED DURING PRODUCTION. REPEATED OPENING AND CLOSING OF THE HOOD WITH AN IMPROPERLY ALIGNED LATCH COULD RESULT IN DAMAGE TO THE LATCH. EITHER CONDITION COULD RESULT IN HOOD FLY UP AND OBSTRUCTION OF THE DRIVER'S VISION. CORRECTION: HOOD LATCHES AND SECURING BOLTS WILL BE INSPECTED AND REPLACED IF NECESSARY.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A SUDDEN AGGRESSIVE AND FORCEFUL ACCELERATION. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL, BUT THERE WAS NO RESPONSE AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE CRASHED INTO TWO PARKED VEHICLES. THE AMBULANCE AND POLICE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER AND THE OCCUPANTS IN THE PARKED VEHICLES WERE TRANSPORTED TO THE HOSPITAL AND SUSTAINED MODERATE INJURIES. THE CAUSE OF THE FAILURE AND EXTENT OF THE VEHICLE DAMAGE HAVE NOT YET BEEN DETERMINED. THE MILEAGES WERE UNKNOWN.
NHTSA complaint #10267226 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1996 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A SUDDEN AGGRESSIVE AND FORCEFUL ACCELERATION. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL, BUT THERE WAS NO RESPONSE AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE CRASHED INTO TWO PARKED VEHICLES. THE AMBULANCE AND POLICE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER AND THE OCCUPANTS IN THE PARKED VEHICLES WERE TRANSPORTED TO THE HOSPITAL AND SUSTAINED MODERATE INJURIES. THE CAUSE OF THE FAILURE AND EXTENT OF THE VEHICLE DAMAGE HAVE NOT YET BEEN DETERMINED. THE MILEAGES WERE UNKNOWN.
NHTSA complaint #10267226 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DT*:THE CONTACT STATED WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70MPH, THERE WAS STINGING/BURNING SENSATION TO THE CONTACT'S FOOT. WHEN THE FOOT WAS REMOVED FROM THE GAS PEDAL, A STEAMING LIQUID WAS OBSERVED ON THE FOOT AND ON THE FLOOR AROUND THE PEDALS. THE LIQUID WAS SPEWING FROM AN AREA UNDER DASHBOARD ABOVE THE GAS, BREAK AND CLUTCH PEDALS. STEAM/VAPOR ALSO APPEARED TO BE COMING OUT OF THE DEFROSTER VENTS ON THE DASHBOARD. THE ACCESSORIES WERE IMMEDIATELY TURNED OFF AND THE VEHICLE WAS MOVED OVER AND OFF THE ROAD. THE HOT LIQUID CONTINUED TO SPEW AND BURN THE CONTACT'S FOOT AS THE BRAKES WERE BEING APPLIED. THE VAPOR OF THE LIQUID FILLED THE VEHICLE INTERFERRING WITH THE CONTACT'S VISION.
NHTSA complaint #10160740 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
ON JANUARY 12, 2006, AS I WAS DRIVING MY CAR AT 65 MPH ON THE HIGHWAY AN OPAQUE WHITE GAS WAS QUICKLY RELEASED FROM MY HEATER VENTS AND WITHIN SECONDS EFFECTIVELY TURNED THE PASSENGER COMPARTMENT OF MY CAR INTO A GAS CHAMBER. THE ENGINE TEMPERATURE INCREASED AFTER I WAS ABLE TO SAFELY REMOVE THE VEHICLE OF THE HIGHWAY. MY CAR WAS SOLD WITH A PERMANENT MAINTENANCE FREE PINK VW ANTIFREEZE. THE DOCUMENTATION THAT CAME WITH THE CAR INDICATED THAT OTHER THAN TOPPING OFF THE ANTIFREEZE PERIODICALLY THAT NO MAINTENANCE WAS NECESSARY. IT WAS DETERMINED THAT MY HEATER CORE FAILED; THE DEALER SAYS IT FAILED BECAUSE OF LACK OF MAINTENANCE. IF THE SYSTEM IS MAINTENANCE FREE THEN HOW CAN A COMPONENT FAIL BECAUSE OF LACK OF MAINTENANCE? I ORIGINALLY THOUGHT THE VEHICLE HAD BEEN VANDALIZED, BUT THE DEALER DIFFERED. I WAS UNABLE TO FIND ANY WARNINGS OF THE POSSIBILITY OF THIS OCCURRING IN SERVICE BULLETINS OR ANY OTHER VW LITERATURE. IF THE CATASTROPHIC FAILURE OF A HEATER CORE IS POSSIBLE DOESN'T THE MANUFACTURE HAVE A DUTY TO WARN THE PURCHASERS OF ITS PRODUCTS?
NHTSA complaint #10152770 — an unverified report by a vehicle owner.
WHEELS
DT: THE CONSUMER OWNS A 1996 VOLKSWAGEN JETTA. SHE SAID THAT IN 2003 HER REAR TIRE BLEW OUT CAUSING AN ACCIDENT AND ALMOST TAKING THE LIFE OF HER DAUGHTER. WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS, DEALER HAD TO REPLACE THE WHEEL BEARINGS AND THE WHEEL STRUTS. ON MAY 15, 2005 HER HUSBAND CHECKS THE VEHICLE REGULARLY TO MAKE SURE IT IS SAFE. WHILE CHECKING THE VEHICLE HE NOTICED THE WHEEL WAS LOOSE. THEY TOOK THE VEHICLE BACK TO A TIRE CENTER AND THEY SAID THAT EVERYTHING WOULD HAVE TO BE REPLACED AGAIN.
NHTSA complaint #10121077 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
STEERING
I OWN A 1996 VW JETTA GLS AND MY CAR SMOKES FROM MY STEERING WHEEL COLUMN. I WILL BE DRIVING AND OUT OF NO WHERE WHITE SMOKE POURS OUT OF THE COLUMN. I THOUGHT IT WAS BECAUSE OF MY HEADLIGHTS BEING ON BUT THEN NOTICED IT DOING IT WITHOUT THEM ON. IT EVEN DOES IT WHEN THE CAR IS OFF! THIS I FEEL AND MY FRIEND WHO HAS THE SAME PROBLEM IS A FIRE HAZARD AND COULD BE VERY DANGEROUS TO DRIVE. I CALLED A VW DEALERSHIP AND SPOKE TO THE MECHANIC AND HE TOLD ME HE FEARED FOR MY LIFE AND IT SOUNDS LIKE A FIRE HAZARD OR IT COULD CAUSE MY BREAKS AND OTHER THINGS ON MY CAR TO FAIL. I COULD BE DRIVING DOWN A HIGHWAY AT 65 AND MY CAR CAN JUST DIE. I HAVE BROUGHT MY CAR TO 3 DIFFERENT MECHANICS FOR THIS PROBLEM AND THEY ALL SAID THEY HAVE NO CLUE WHAT IT COULD BE . IN MY CASE NOTHING LEADS UP TO THIS HAPPENING IT JUST HAPPENS RANDOMLY AT ANYTIME WITH OR WITHOUT MY LIGHTS ON OR BLINKERS BEING ON. THIS IS STILL AN UNKNOWN CAUSE BUT VERY SCARY, EVEN SCARIER KNOWING ITS NOT JUST MY CAR.
NHTSA complaint #10364362 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
WHEN THE VDO ELECTRONIC INSTRUMENT CLUSTER "TOTAL" ODOMETER READING CROSSED FROM 299,999 MILES TO 300,000 MILES . . . THE WORD "TOTAL" DISAPPEARED AND MILEAGE DROPPED TO "0". THE "TRIP" SIDE OF THE ODOMETER WORKS OK. NOW (05/06/2010) THE JETTA IS ABOUT TO CROSS 350,000 MILES, BUT THE ODOMETER ONLY SHOWS 50,000 MILES.
NHTSA complaint #10329105 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A SUDDEN AGGRESSIVE AND FORCEFUL ACCELERATION. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL, BUT THERE WAS NO RESPONSE AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE CRASHED INTO TWO PARKED VEHICLES. THE AMBULANCE AND POLICE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER AND THE OCCUPANTS IN THE PARKED VEHICLES WERE TRANSPORTED TO THE HOSPITAL AND SUSTAINED MODERATE INJURIES. THE CAUSE OF THE FAILURE AND EXTENT OF THE VEHICLE DAMAGE HAVE NOT YET BEEN DETERMINED. THE MILEAGES WERE UNKNOWN.
NHTSA complaint #10267226 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1996 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A SUDDEN AGGRESSIVE AND FORCEFUL ACCELERATION. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL, BUT THERE WAS NO RESPONSE AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE CRASHED INTO TWO PARKED VEHICLES. THE AMBULANCE AND POLICE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER AND THE OCCUPANTS IN THE PARKED VEHICLES WERE TRANSPORTED TO THE HOSPITAL AND SUSTAINED MODERATE INJURIES. THE CAUSE OF THE FAILURE AND EXTENT OF THE VEHICLE DAMAGE HAVE NOT YET BEEN DETERMINED. THE MILEAGES WERE UNKNOWN.
NHTSA complaint #10267226 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DRIVING HOME FROM SCHOOL (12 MINUTE DRIVE) AT NIGHT AND THE AIR COMING FROM THE VENTS SMELLED FUNNY, LIKE COOLANT. I TURNED OFF THE FANS BUT STILL SMELLED FUNNY. I TURNED THE FANS BACK ON AND WHITE 'SMOKE' WAS COMING OUT OF THE VENTS AND IT SMELLED HEAVILY OF COOLANT. MY WINDSHIELD BEGAN TO FOG UP WHILE I WAS ON THE HIGHWAY. I ROLLED DOWN MY WINDOWS AND SUNROOF AND TRIED EVERYTHING I COULD TO GET THE WINDOW TO DEFOG, BUT IT ONLY GOT WORSE. I COULD BARELY SEE AND FELT LIKE I WAS IN A VERY DANGEROUS SITUATION SO I PULLED OFF ON THE NEAREST COUNTY ROAD. THE CAR BEGAN TO OVERHEAT AND I STILL COULDN'T SEE ANYTHING SO I OPENED THE DOOR AND DROVE TO A SAFE SPOT AND TURNED THE CAR OFF. FOUND OUT LATER THAT THERE WAS COOLANT ALL OVER ON THE FLOORBOARDS AND THAT THE HEATER CORE HAS FAILED.
NHTSA complaint #10198308 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WELL, ITS AN OLD CAR YES AND HAVEN'T HAD ANY SEVERE MALFUNCTIONS EXCEPT ON PRETTY MUCH EVERY LATCH MECHANISM ON THE CAR. CURRENTLY, THE TRUNK DOES NOT OPEN. THE LATCH IS BROKE AND WILL NOT OPEN WITH KEY PLACED IN IT OR WITH RELEASE BUTTON. TO OPEN IT, I HAVE TO LAY THE BACK SEATS DOWN AND CRAWL INTO THE TRUNK AND ACTIVATE THE EMERGENCY RELEASE MANUALLY. TO ADD TO THE MESS, BOTH REAR DOORS WILL OPEN BUT UNDER NO CIRCUMSTANCES WILL CLOSE AGAIN. I'VE HAD TO RIG A WIRE TO PULL THE LATCH INTO ITS LOCKED POSITION TO KEEP BOTH DOORS CLOSED. (RESULTING IN THE ONLY 4 DOOR COUPE I KNOW OF!)
NHTSA complaint #10188837 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DT*:THE CONTACT STATED WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70MPH, THERE WAS STINGING/BURNING SENSATION TO THE CONTACT'S FOOT. WHEN THE FOOT WAS REMOVED FROM THE GAS PEDAL, A STEAMING LIQUID WAS OBSERVED ON THE FOOT AND ON THE FLOOR AROUND THE PEDALS. THE LIQUID WAS SPEWING FROM AN AREA UNDER DASHBOARD ABOVE THE GAS, BREAK AND CLUTCH PEDALS. STEAM/VAPOR ALSO APPEARED TO BE COMING OUT OF THE DEFROSTER VENTS ON THE DASHBOARD. THE ACCESSORIES WERE IMMEDIATELY TURNED OFF AND THE VEHICLE WAS MOVED OVER AND OFF THE ROAD. THE HOT LIQUID CONTINUED TO SPEW AND BURN THE CONTACT'S FOOT AS THE BRAKES WERE BEING APPLIED. THE VAPOR OF THE LIQUID FILLED THE VEHICLE INTERFERRING WITH THE CONTACT'S VISION.
NHTSA complaint #10160740 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
IN LATE FEB 2005 PURCHASED A 1996 VOLKSWAGEN JETTA (WHICH WAS A CERTIFIED USED VEHICLE) AND IN (APPOX) SEPT 2005 WHILE DRIVING DOWN A PACKED FREEWAY DURING RUSH HOUR, IN THE MIDDLE LANE, THE HOOD OF MY VEHICLE FLEW UP. I WAS TRAVELING ABOUT 60-65 MPH AND IT VISUALLY LOOKED LIKE A PIECE OF CARDBOARD CRUMPLING HOWEVER THE IMPACT WAS SO GREAT THAT IT CRACKED MY WINDSHIELD. I CONSIDER MYSELF AND THE PASSENGERS EXTREMELY LUCKY THAT WE WERE NOT INJURED AND/OR DID NOT CRASH. MY VEHICLE SUSTAINED TREMENDOUS BODY DAMAGE TO THE HOOD AND CAN NOT SHUT PROPERLY AND AS I MENTION PREVIOUSLY THE WINDSHIELD IS CRACKED ALL THE WAY ACROSS. I AM UNCERTAIN WHETHER OR NOT SIMILAR VEHICLES TO MINE HAVE HAD PROBLEMS BUT I FEEL THAT THIS WAS A MANUFACTURER DEFECT / FAILURE DUE TO THE FACT OF THE SAFETY LATCH MALFUNCTION. I AM NOT 100% SURE WHETHER OR NOT THE HOOD WAS NOT SHUT COMPLETELY BECAUSE I DID NOT PHYSICALLY CHECK IT BEFORE THE INCIDENT BUT REGARDLESS THAT IS WHY I THOUGHT SAFETY LATCHES WERE PUT INTO USE ON VEHICLE HOODS TO PREVENT SUCH DANGEROUS OCCURRENCES.
NHTSA complaint #10156592 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
ON JANUARY 12, 2006, AS I WAS DRIVING MY CAR AT 65 MPH ON THE HIGHWAY AN OPAQUE WHITE GAS WAS QUICKLY RELEASED FROM MY HEATER VENTS AND WITHIN SECONDS EFFECTIVELY TURNED THE PASSENGER COMPARTMENT OF MY CAR INTO A GAS CHAMBER. THE ENGINE TEMPERATURE INCREASED AFTER I WAS ABLE TO SAFELY REMOVE THE VEHICLE OF THE HIGHWAY. MY CAR WAS SOLD WITH A PERMANENT MAINTENANCE FREE PINK VW ANTIFREEZE. THE DOCUMENTATION THAT CAME WITH THE CAR INDICATED THAT OTHER THAN TOPPING OFF THE ANTIFREEZE PERIODICALLY THAT NO MAINTENANCE WAS NECESSARY. IT WAS DETERMINED THAT MY HEATER CORE FAILED; THE DEALER SAYS IT FAILED BECAUSE OF LACK OF MAINTENANCE. IF THE SYSTEM IS MAINTENANCE FREE THEN HOW CAN A COMPONENT FAIL BECAUSE OF LACK OF MAINTENANCE? I ORIGINALLY THOUGHT THE VEHICLE HAD BEEN VANDALIZED, BUT THE DEALER DIFFERED. I WAS UNABLE TO FIND ANY WARNINGS OF THE POSSIBILITY OF THIS OCCURRING IN SERVICE BULLETINS OR ANY OTHER VW LITERATURE. IF THE CATASTROPHIC FAILURE OF A HEATER CORE IS POSSIBLE DOESN'T THE MANUFACTURE HAVE A DUTY TO WARN THE PURCHASERS OF ITS PRODUCTS?
NHTSA complaint #10152770 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
ON SEPT 2, 2005 AND SEPT. 6, 2005, UNDER TWO CIRCUMSTANCES INVOLVING QUICK ACCELERATION WITH MODERATE LOAD (TWO ADULTS AND ONE KID. ABOUT 50 LB LOAD IN TRUNK), THE ENGINE KEPT HIGH REVVING AFTER THE GAS PADDLE HAD BEEN FULLY RELEASED, THUS PULLING FORWARD HARD UNINTENTIONALLY; IT KEPT SO DOING FOR SECONDS, EVEN AFTER BRAKING WAS APPLIED FOR THE FIRST FEW SECONDS, AND PUMPED. IT RECOVERED BACK TO NORMAL RESPONSIVENESS AFTER HARD BRAKING FOR AT LEAST FIVE SECONDS IN THE FIRST INCIDENT AND ABOUT THREE SECOND IN THE SECOND. ANOTHER PROBLEM IS THE CRUISE CONTROL NEVER WORKED SINCE THE PURCHASE IN 1996.
NHTSA complaint #10136143 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
ON SEPT 2, 2005 AND SEPT. 6, 2005, UNDER TWO CIRCUMSTANCES INVOLVING QUICK ACCELERATION WITH MODERATE LOAD (TWO ADULTS AND ONE KID. ABOUT 50 LB LOAD IN TRUNK), THE ENGINE KEPT HIGH REVVING AFTER THE GAS PADDLE HAD BEEN FULLY RELEASED, THUS PULLING FORWARD HARD UNINTENTIONALLY; IT KEPT SO DOING FOR SECONDS, EVEN AFTER BRAKING WAS APPLIED FOR THE FIRST FEW SECONDS, AND PUMPED. IT RECOVERED BACK TO NORMAL RESPONSIVENESS AFTER HARD BRAKING FOR AT LEAST FIVE SECONDS IN THE FIRST INCIDENT AND ABOUT THREE SECOND IN THE SECOND. ANOTHER PROBLEM IS THE CRUISE CONTROL NEVER WORKED SINCE THE PURCHASE IN 1996.
NHTSA complaint #10136143 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:CRUISE CONTROL
ON SEPT 2, 2005 AND SEPT. 6, 2005, UNDER TWO CIRCUMSTANCES INVOLVING QUICK ACCELERATION WITH MODERATE LOAD (TWO ADULTS AND ONE KID. ABOUT 50 LB LOAD IN TRUNK), THE ENGINE KEPT HIGH REVVING AFTER THE GAS PADDLE HAD BEEN FULLY RELEASED, THUS PULLING FORWARD HARD UNINTENTIONALLY; IT KEPT SO DOING FOR SECONDS, EVEN AFTER BRAKING WAS APPLIED FOR THE FIRST FEW SECONDS, AND PUMPED. IT RECOVERED BACK TO NORMAL RESPONSIVENESS AFTER HARD BRAKING FOR AT LEAST FIVE SECONDS IN THE FIRST INCIDENT AND ABOUT THREE SECOND IN THE SECOND. ANOTHER PROBLEM IS THE CRUISE CONTROL NEVER WORKED SINCE THE PURCHASE IN 1996.
NHTSA complaint #10136143 — an unverified report by a vehicle owner.
WHEELS
DT: THE CONSUMER OWNS A 1996 VOLKSWAGEN JETTA. SHE SAID THAT IN 2003 HER REAR TIRE BLEW OUT CAUSING AN ACCIDENT AND ALMOST TAKING THE LIFE OF HER DAUGHTER. WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS, DEALER HAD TO REPLACE THE WHEEL BEARINGS AND THE WHEEL STRUTS. ON MAY 15, 2005 HER HUSBAND CHECKS THE VEHICLE REGULARLY TO MAKE SURE IT IS SAFE. WHILE CHECKING THE VEHICLE HE NOTICED THE WHEEL WAS LOOSE. THEY TOOK THE VEHICLE BACK TO A TIRE CENTER AND THEY SAID THAT EVERYTHING WOULD HAVE TO BE REPLACED AGAIN.
NHTSA complaint #10121077 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER CORE RUPTURED, CAUSING THE COOLANT TO SPILL OVER THE DRIVER'S FEET. THIS EVENTUALLY CAUSED THE WINDSHIELD TO FOG UP, MAKING THE ABILITY TO SEE THE ROAD DIFFICULT.*AK WHILE CONSUMER WAS DRIVING THE VEHICLE, HE HIT A BUMP AND HOT COOLANT FELL ON HIS FEET. THE STEAM FROM THE HOT COOLANT FOGGED UP THE WINDOWS AND ESCAPED THROUGH THE VENTS. THE CONSUMER PULLED OVER TO PARKING LOT TO AVOID CRASHING BECAUSE OF THE STEAM ON THE WINDOW. VOLKSWAGEN AGREED TO REPAIR HEATING CORE.
NHTSA complaint #10117049 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:IGNITION:SWITCH
WINDSHIELD WIPERS AND HEAD LIGHTS WERE WORKING INTERMITTENTLY. CONSUMER TOOK VEHICLE TO DEALER FOR CHECK UP, AND RESULTS SHOWED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED.
NHTSA complaint #10106851 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD WIPER/WASHER
SMOKE FROM THE STEERING COLUMN. AFTER THE VEHICLE WAS STARTED, A PUFF OF SMOKE AROSE FROM THE STEERING COLUMN AND I LOST USE OF MY WINDSHIELD WIPERS. I HAVE BEEN ONLINE AND HAVE SEEN NUMEROUS SIMILAR COMPLAINTS TO THE SAME AFFECT. SHOULDN'T THIS BE A RECALL ITEM ? AVE HAD QUITE A FEW OTHERS PROBLEMS IN THE 6 MONTHS SINCE WE HAVE OWNED OUR 1996 JETTA.
NHTSA complaint #10105707 — an unverified report by a vehicle owner.
STEERING:COLUMN
SMOKE FROM THE STEERING COLUMN. AFTER THE VEHICLE WAS STARTED, A PUFF OF SMOKE AROSE FROM THE STEERING COLUMN AND I LOST USE OF MY WINDSHIELD WIPERS. I HAVE BEEN ONLINE AND HAVE SEEN NUMEROUS SIMILAR COMPLAINTS TO THE SAME AFFECT. SHOULDN'T THIS BE A RECALL ITEM ? AVE HAD QUITE A FEW OTHERS PROBLEMS IN THE 6 MONTHS SINCE WE HAVE OWNED OUR 1996 JETTA.
NHTSA complaint #10105707 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER COMPLAINED THAT SIDE WINDOWS WERE NOT GOING UP AND DOWN AT WILL. CONSUMER TOOK THE VEHICLE TO A DEALER, AND WAS TOLD THAT THE MOTOR WINDOW REGULATOR WAS DEFECTIVE. TO HAVE THEM REPAIRED WOULD COST AT LEAST $500.00 PER WINDOW, WHICH CONSUMER DID NOT HAVE.
NHTSA complaint #10094117 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR SIDE WINDOWS OF MY JETTA HAVE FALLEN INTO THE DOOR.
NHTSA complaint #10090456 — an unverified report by a vehicle owner.
STEERING:LINKAGES:DRAG:POWER ASSIST SYSTEM
THE STEERING IN THIS 1996 JETTA IS JUST HORRIBLE, NO MECHANIC HAS BEEN ABLE TO REPAIR IT. IM TOLD THERE IS SOMETHING ON THE WHEEL BASE TORN (REAR) AND ITS GOING TO COST ME 800 TO FIX. YET, THE STEERING HAS BEEN THIS WAY SINCE IVE HAD THE CAR AND I HARDLY NOTICED UNTIL I RENTED A CAR (BECAUSE THE CRANK SHAFT IN THE JETTA BROKE TOO). THIS CAR HAS NEVER BEEN IN A COLLISION OR ANY MAJOR TRAMA TO HAVE ANYTHING TORN, IT ONLY HAS 66,000 MILES ON IT, YET IVE HAD TO REPLACE THE CRANK SHAFT, LAST WEEK THE ENTIRE COMPUTER, 2 YEARS AGO THE ENTIRE ENGINE FELL TO THE GROUND (MY LAND LORD DISCOVERED) AND NOW THE STEERING. I THOUGHT VWS WERE SUPPOSED TO BE WELL BUILT CARS.
NHTSA complaint #10075256 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
JUST PURCHASED MY FIRST VW JETTA. MAY BE MY LAST VW PERIOD. MY WINDOWS WORK WHEN THEY FEEL LIKE IT. AFTER RESEARCHING THE PROBLEM, I FOUND OUT THIS IS A EXTREMELY COMMON PROBLEM THAT VW TAKES NO REPONSIBILITY FOR. FIXING IT MYSELF, IT COSTS ME $150 EVERY TIME IT HAPPENS. I SHOULD CHARGE VW $70 AN HOUR FOR LABOR!
NHTSA complaint #10074777 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE I HAVE HAD MY 1996 VW JETTA GLS, ALL FOUR WINDOW REGULATORS AND ALL FOUR WINDOW MOTORS HAVE BROKEN. I HAVE SPOKEN TO SEVERAL PEOPLE WHO HAVE HAD THE EXACT SAME PROBLEMS WITH THEIR JETTAS.
NHTSA complaint #10067915 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALL FOUR WINDOWS IN MY '96 JETTA HAVE MALFUNCTIONED. PROBLEMS INVOLVE THE WINDOW REGULATORS AND THE MOTORS. AS IT IS TODAY, MY VEHICLE HAS THREE OPERATING WINDOWS WITH DEFECTS (MAKES LOUD CRUNCH SOUND WHEN ROLLED ALL THE WAY DOWN) TO A STUCK-HALF-WAY WINDOW THAT WON'T GO UP OR DOWN.
NHTSA complaint #10058702 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE FRONT PASSENGER SIDE DOOR WAS DAMAGED DURING A COLLISION. THE DOOR WAS REPAIRED AND PAINTED. THE PAINT FUMES ARE VERY STRONG IN THE PASSENGER CABIN OF THE VEHICLE.
NHTSA complaint #10057312 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1996 VW JETTA - DOOR LOCKS WOULD NOT OPERATE WHEN TEMPERATURE IS BELOW 0 C OR 32 F. THIS MATCHES TECHNICAL SERVICE BULLETIN # 57 9702 NHTSA ITEM NUMBER 53643.
NHTSA complaint #10052644 — an unverified report by a vehicle owner.