211 of the 13,865 complaints filed about the Volkswagen Jetta are about the suspension — 2% of everything owners reported. The worst model year for it is 2015.
211
Complaints
2%
Share of all complaints
14
Crashes
2
Fires
SUSPENSION
Left coil spring suddenly broke while driving at highway speed which could have punctured the tire. This is part of NHTSA 19V188000, however my VIN was not included in VW recall code 42J5.
NHTSA complaint #11756651 — an unverified report by a vehicle owner.
SUSPENSION
VW 2019 Jetta R-line had rear coil spring failure (cracked) at 55,000mi. VW did have a NTSB recall on 2019 Jettas, however the VIN was not included. At 107,000mi the rear coil spring on the other side failed (cracked). VW dealer indicated replacements are on back-order and they don't know when they will be available. These failed coil springs put the driver/passengers at risk of loss of steering control. The problem was confirmed by dealer. The component was not inspected by the manufacturer, police or insurance representatives. No warning lamps or messages, etc., dealer identified issue during oil change inspection.
NHTSA complaint #11754994 — an unverified report by a vehicle owner.
SUSPENSION
I've had a creaking noise in my back suspension since I bought the vehicle. Took it back to the dealership for inspection year after year and they said that my Springs were fine and they were not included in the recall. I come to find out that back coil springs or fractured and I've been driving on them for a while now because I guess everyone that has inspected my car has missed it at the dealership? My VIN number was not included in the recall for these coil springs but I have fractured Springs at 50,000 miles? Something doesn't seem right. Somebody missed something on the assembly line or with my VIN number according to this recall. This is a safety issue. And I've been driving down the highway with this crack fractured coil springs without even knowing. And the dealership keeps saying it's fine. VW just completely dismisses me because I wasn't included in a recall. I don't think this is right and it's a safety issue and they need to extend a recall to other VIN numbers for 2019 Volkswagen Jetta. I was always told everything is fine. But it's not.
NHTSA complaint #11737385 — an unverified report by a vehicle owner.
SUSPENSION
Rear left coil spring snapped mid driving, breaking off a 3 inch piece. Car now rattles when it goes over bumps. Upon looking under the car, the right rear coil spring is corroded and snapped as well.
NHTSA complaint #11733888 — an unverified report by a vehicle owner.
SUSPENSION
While driving at approximately 20mph, the front passenger-side steering knuckle suffered a catastrophic structural failure, snapping completely in two. This resulted in an immediate loss of steering and suspension control. Inspection of the fractured part by a mechanic revealed significant orange oxidation (rust) inside the metal cross-section of the break. This internal corrosion on a 2-year-old vehicle indicates a manufacturing defect (casting porosity or inclusion) that allowed the part to weaken and fail prematurely under normal road stress.
NHTSA complaint #11724525 — an unverified report by a vehicle owner.
SUSPENSION
I have brought my car into my dealership 3 times now for the same problem (a creaking noise in the suspension system) The first time they replaced the parts that I suppose they couldn’t replicate easily see needed replacing, the suspension boot, mounting, and nuts and bolts. For a week I thought the suspension system was fixed then it started creaking (only over speedbumps, and mostly when the weather is colder) again 3 times until it finally stopped. The sound is very situational it happens once or twice a week. If this is what the sound had always been like I would’ve just thought it was normal car functionality but it’s the exact same sound that was cause for repair the first time. I brought it in a second time my service advisor told me they test drive it twice and were unable to replicate the sound so they proceeded to tighten the bolts on the parts they had replaced the first time and gave it back to me. The creaking sound happened 3 more times and I scheduled service once again. This time they practically refused service because 1: I told them it was highly unlikely they could replicate the sound as it only happens on my way over from my apartment complex with 7 speedbumps I have to go over (the creaking would stop after these) and 2: that my warranty for sounds was over and that cars are imperfect machines. Sure but the suspension system makes the same sound that was cause for repair the first time and now it happens on the passenger front side it just happens very occasionally but it is still not a good sound.
NHTSA complaint #11721906 — an unverified report by a vehicle owner.
SUSPENSION
On 8/14/24 I had the rear springs replaced due to a broken spring. Now today 2/25/26 I was inform that I have a broken front spring. This vehicle is only 9 years old and we have had spring break in the front and back. This seems like a premature failure of a critical suspension component. Though fortunately nothing happened in the way a bodily injury the failure could very well lead to an inability to properly control the vehicle if the broken spring were to slip and crash is possible. For example a tire could be punctured at a high rate of speed. I may not be able to maintain control with the broken suspension component. The vehicle springs should last more than 7 years before failure. I have owned many vehicles over the years a lot older than this one and with more miles and have never experience spring failure.
NHTSA complaint #11720494 — an unverified report by a vehicle owner.
SUSPENSION
On October 17, 2025, I was driving my 2014 Volkswagen Jetta at approximately 25–30 mph on the bypass in Muscatine, Iowa. Another vehicle cut into my lane and struck the front driver-side of my car. My vehicle suffered significant front-end impact, including wheel/tire damage, bumper and fender damage, and visible suspension impact. During the crash, the driver-side airbag did NOT deploy, even though the impact was directly to the front driver-side area where the crash sensors are located. The airbag warning light did not come on before or after the crash. Because the force of the impact was strong enough to damage the front wheel, suspension components, and bumper structure, I believe the airbag system (airbag module, front crash sensor, or related wiring) failed to detect the crash properly. A collision at this speed and angle should have triggered airbag deployment. This failure put me at risk of serious injury. I am reporting this because the airbag system did not function as intended in a front-end collision, and I am concerned there is a defect affecting the airbag deployment sensors or modules in this model.
NHTSA complaint #11702637 — an unverified report by a vehicle owner.
SUSPENSION
[XXX] Invoice [XXX] vehicle was taken to HOY FAMILY AUTO DEALER in El Paso, Texas (1.)to inspect brakes noise and parking brake not engaging at all times, there has been times when the parking brake does not engage, and humming noise while braking and exiting freeway. Service personnel did not dismount wheels to have visual inspection on braking system they just checked for gap wear and tear. (2.)also told service advisor about Emergency braking system warning on dashboard warning system comes on sometimes while braking on empty roads at stop signs and while parking vehicle on a house driveway. (3.) suspension on front passenger side hard hit noise while driving on uneven pavements. (4.) passenger rear side view mirror sensor light most of times does not work on approaching moving vehicles. *Problem persists INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11655559 — an unverified report by a vehicle owner.
SUSPENSION
I bought this 2022 Jetta new on August 2022. The dealership replaced brakes on their own on July 1, 2023. This was 11 months after I purchased the vehicle. Vehicle had 10, 900 miles on 7/1/2023. On August 26, 2024 I brought the vehicle to the dealership and reported issues with the breaking system. The service technician discovered worn-out pads and break rotors needed replacement. The service department refused to complete the work because the vehicle was out of warranty. A claim was filed with Volkswagen Corporation(case #06407327). Claim was declined. Break pads and rotors are being worn-out within 11-15 months. This is a safety issue. Volkswagen Corporation refuses to recognize the mechanical issue.
NHTSA complaint #11652587 — an unverified report by a vehicle owner.
SUSPENSION
Unknown
NHTSA complaint #11596541 — an unverified report by a vehicle owner.
SUSPENSION
Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.
NHTSA complaint #11594711 — an unverified report by a vehicle owner.
SUSPENSION
Making loud noises when turning and steering wheel shakes really bad
NHTSA complaint #11588868 — an unverified report by a vehicle owner.
SUSPENSION
Rear coil spring broke while driving about 50 mph in a straight line. A loud bang was heard in the rear of the car. This was confirmed by the dealer during an oil change. I see that this was a recall for other 2019 VW Jetta models.
NHTSA complaint #11583770 — an unverified report by a vehicle owner.
SUSPENSION
My 2017 vw Jetta S front left coil spring broke in half & the sharp ends could have puncture my tire while I was driving. I was checking it over as soon as it made noise, & discovered that it had broken and didn’t drive it & bought 2 new ones and replaced them both and got our state inspection. I got on the internet and saw where the Jetta 2019 & some other models had been recalled, and wondered why my car hasn’t been, no one got hurt over this, but I as a former mechanic I keep my cars well taken care of, if this was someone else’s who just get in & drive it they could of caused a accident. My car is garage keep with 60,000 miles on it. Also we have 2017 vw all track which I checked it over and no broken coil springs on it as of now, I would like you to consider paying for my parts and repairs as I feel that it was the failure of the part and not abuse. Thanks
NHTSA complaint #11573469 — an unverified report by a vehicle owner.
SUSPENSION
The front strut spring broke. The dealer warned against driving it at all, since it could cut open the tire or damage other parts that would cause a lot of control. The vehicle is just past the three year warranty. But it is too new for aftermarket parts, so I had to replace it the same parts. The dealer said this is very common on this make/model and to expect these parts to consistently fail.
NHTSA complaint #11567420 — an unverified report by a vehicle owner.
SUSPENSION
My 2019 VW Jetta runs well, but recently there are two safety incidents cause my deep safety concerns. 1)9/20/2023 around 12:15 pm, I parked my VW Jetta in front of Wells Fargo. When I put shifter in reverse, tried to backwards out of the parking lot, suddenly the car lost control and kept rolling forward, there was a deep ditch in front of my car, but the car kept rolling forward. I was very scared. I drove the Jetta to nearby VW Princeton and asked a technician to check the Jetta and find out the system defects, but the technician scanned the Jetta and couldn't find any problems, then suggested to schedule an in depth diagnostics into the Jetta to address my incident. 2) 9/26/2023, around 9:00 pm, I was entering a gate, entered the code, suddenly my car couldn't go forward or backwards, the engine stopped working, the car screen then showed: "Please manually start the engine." After I turn off and then turn back the key again, the engine started. I have texted the Service Advisor at VW Princeton about the new insident today. I would like to report the above two incidents to NHTSA for investigation. Thank you!
NHTSA complaint #11546730 — an unverified report by a vehicle owner.
SUSPENSION
The vehicles infotainment or screen often malfunctions creating hazardous conditions. The monitor that is the only way to access certain vehicle setting and systems, intermittently shuts off completely, changes screens or settings, disconnects from cell phone or distorts audio and changes audio volume to inappropriate levels. The suspension during weather changes makes loud creaking noises and during cold months has choppy suspension that makes it difficult to see when going over imprefections or bumps, and during warm months is unreasonably bouncy creating the same issue. The blind spot monitoring seems to not detect a vehicle while it is actually in the blind spot and doesn’t produce the warning light or noise. The blind spot monitoring only detects the other vehicle once it is out of the blind spot and visible from the driver’s peripheral and continues to display until they have fully passed. It’s ridiculous this model year wasn’t fully recalled due to its extensive issues that affect almost all dimensions of the 2019 VW Jetta’s basic functionality, safety, and performance.
NHTSA complaint #11537313 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2015 Volkswagen Jetta. The contact stated that his son mentioned to him that an abnormal squeaking noise was coming from the vehicle. There was no warning light illuminated. Upon inspection, the contact noticed that a rubber piece was sitting underneath the rear driver’s side tire. Upon further inspection, he noticed that the wheel well was sitting on top of the rear driver’s side tire. The contact attempted to reach the dealer but instead left a voicemail. The manufacturer was notified of the failure and informed him that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The failure mileage was 86,066.
NHTSA complaint #11508280 — an unverified report by a vehicle owner.
SUSPENSION
My 2015 Jetta SE was making noises in the left front end. I was driving when something fell off my vehicle. I was able to stop and pick up the item that fell off. It was part of a coil spring that was from the left front side of my car. The VW dealer replaced the left front coil spring. That was 6 months ago. Recently, I heard a loud bang from under my car and a couple of days later a piece of coil spring came off of my car again, this time from the rear. I will be bringing in my car on 12/28/2022 to get this coil spring replaced.
NHTSA complaint #11498391 — an unverified report by a vehicle owner.