2011 Volkswagen Passat problems

POWER TRAIN

After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completely stranded in the middle of the street with no assistance and no warning lights beforehand. I was panicking, stuck alone in the dark, unable to restart the car until it was jumped. The next night, it happened again under the same conditions. The vehicle stalls randomly when stopped, creating a serious safety risk for both myself and others on the road. When I returned to the dealer, they refused to fix it under the recall and forced me to pay $220 under protest. Their own technician report shows they checked the fuel pump control module (the recalled component) but still claimed it was “operating as designed.” My independent mechanic confirmed the same fault code P0087, which clearly points to low fuel pressure and a failure of the recall component. This situation has caused significant distress, fear of driving, and ongoing safety concerns.

NHTSA complaint #11697708 — an unverified report by a vehicle owner.

ENGINE

After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completely stranded in the middle of the street with no assistance and no warning lights beforehand. I was panicking, stuck alone in the dark, unable to restart the car until it was jumped. The next night, it happened again under the same conditions. The vehicle stalls randomly when stopped, creating a serious safety risk for both myself and others on the road. When I returned to the dealer, they refused to fix it under the recall and forced me to pay $220 under protest. Their own technician report shows they checked the fuel pump control module (the recalled component) but still claimed it was “operating as designed.” My independent mechanic confirmed the same fault code P0087, which clearly points to low fuel pressure and a failure of the recall component. This situation has caused significant distress, fear of driving, and ongoing safety concerns.

NHTSA complaint #11697708 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completely stranded in the middle of the street with no assistance and no warning lights beforehand. I was panicking, stuck alone in the dark, unable to restart the car until it was jumped. The next night, it happened again under the same conditions. The vehicle stalls randomly when stopped, creating a serious safety risk for both myself and others on the road. When I returned to the dealer, they refused to fix it under the recall and forced me to pay $220 under protest. Their own technician report shows they checked the fuel pump control module (the recalled component) but still claimed it was “operating as designed.” My independent mechanic confirmed the same fault code P0087, which clearly points to low fuel pressure and a failure of the recall component. This situation has caused significant distress, fear of driving, and ongoing safety concerns.

NHTSA complaint #11697708 — an unverified report by a vehicle owner.

ENGINE

VEHICLE HAS NO COMPRESSION. VILKSWAGOM DEALERSHIP STATED THAT TIMING CHAIN TENSIONER FAILED WILL COST $10000 TO FIX

NHTSA complaint #11404181 — an unverified report by a vehicle owner.

AIR BAGS

WATER PUMP DEFECT CAUSES TIMING CHAIN MALFUNCTIONING AS VEHICLE MAY STALL WHILE DRIVING. VEHICLE MAY OVERHEAT AS WATER FAILURE CAUSES ANTIFREEZE TO LEAK AND CAUSE OVERHEATING TO FIRE HAZARD.

NHTSA complaint #11364544 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

WATER PUMP DEFECT CAUSES TIMING CHAIN MALFUNCTIONING AS VEHICLE MAY STALL WHILE DRIVING. VEHICLE MAY OVERHEAT AS WATER FAILURE CAUSES ANTIFREEZE TO LEAK AND CAUSE OVERHEATING TO FIRE HAZARD.

NHTSA complaint #11364544 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WATER PUMP DEFECT CAUSES TIMING CHAIN MALFUNCTIONING AS VEHICLE MAY STALL WHILE DRIVING. VEHICLE MAY OVERHEAT AS WATER FAILURE CAUSES ANTIFREEZE TO LEAK AND CAUSE OVERHEATING TO FIRE HAZARD.

NHTSA complaint #11364544 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN PASSAT CC. THE CONTACT STATED THAT AT START UP, THE VEHICLE SHUDDERED WITH THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A CRACKED INTAKE MANIFOLD. VYLETEL VOLKSWAGEN BUICK GMC: 40555 VAN DYKE AVE, STERLING HEIGHTS, MI 48313 (586) 977-2800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 110,000.

NHTSA complaint #11310539 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

I AM NOT ABLE TO OPEN MY TRUNK VIA FOB, SWITCH ON THE DOOR NOR REMOTE. I HAVE READ THIS SEEMS TO BE A COMMON OCCURRENCE AFTER REAR LIGHT FAILURES. MY REAR LIGHTS, HEADLIGHTS, AND TURNING LIGHTS HAVE ALL BEEN REPLACED MULTIPLE TIMES WITHIN THE LAST FEW YEARS. I WENT INTO THE GROCERY STORE AND WHEN I ATTEMPTED TO OPEN THE TRUNK IT WOULDN'T OPEN. I HAVE REPEATEDLY TRIED AGAIN TO NO AVAIL.

NHTSA complaint #11301283 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I AM NOT ABLE TO OPEN MY TRUNK VIA FOB, SWITCH ON THE DOOR NOR REMOTE. I HAVE READ THIS SEEMS TO BE A COMMON OCCURRENCE AFTER REAR LIGHT FAILURES. MY REAR LIGHTS, HEADLIGHTS, AND TURNING LIGHTS HAVE ALL BEEN REPLACED MULTIPLE TIMES WITHIN THE LAST FEW YEARS. I WENT INTO THE GROCERY STORE AND WHEN I ATTEMPTED TO OPEN THE TRUNK IT WOULDN'T OPEN. I HAVE REPEATEDLY TRIED AGAIN TO NO AVAIL.

NHTSA complaint #11301283 — an unverified report by a vehicle owner.

STEERING

WHILE PARKED, UPON STARTING THE VEHICLE, A MESSAGE ON THE CONSOLE SHOWS THE FOLLOWING MESSAGE: STEERING COLUMN LOCK DEFECTIVE!.

NHTSA complaint #11286345 — an unverified report by a vehicle owner.

ENGINE

VOLKSWAGEN TIMING CHAIN HAS BEEN REPLACED 3 TIMES BY VOLKSWAGEN EACH TIME THE CHAIN NEEDED TO BE REPLACED, IT WAS JUST OUTSIDE OF WARRANTY LEADING TO LAW SUIT. AND THIS TIME, JUST OUTSIDE MANUFACTURING WARRANTY BY 2 DAYS, THE ROCKER ARMS IN MY VW 2.0 ENGINE FAILED ALSO LOCKING THE MOTOR UP COMPLETELY UNABLE TO REPAIR. I'VE LOOKED ONLINE AND THERE ARE HUNDREDS IF NOT THOUSANDS OF SIMILAR COMPLAINTS. IF WE KNOW VOLKSWAGON KNEW ABOUT THESE ISSUES WHY IS THERE NO RECALL TO SERVICE THE EFFECTED (NOW 3 TIMES AND PERMANENT) A VEHICLES SAFETY OF OPERATION ON TEXAS STATE ROADS AND HIGHWAYS YET DONT GET REIMBURSED DUE TO 3 DAYS..... WAS DRIVING STRAIGHT ON TOLLWAY ACCESS ROAD AND MOTOR LOCKED UP. NO NOISE NO INDICATION. NO WARNING.

NHTSA complaint #11156951 — an unverified report by a vehicle owner.

ENGINE

I WAS DRIVING MY VEHILCE IN MOTION AND ALL OF A SUDDEN IT TURNED OFF. IT DIDNT WANT TO TURN BACK ON NO MORE.

NHTSA complaint #11084349 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY SENSOR LIGHTS KEEP COMING ON AS WELL AS OTHER LIGHTS. THIS CAR ALSO HAS TROUBLE WITH THE ABS BRAKE CONTROL. FOR IT TO BE AN 2011, I HAVE HAD MORE TROUBLE WITH IT AND ON TOP OF THAT, I'M STILL TRYING TO PAY IT OFF. I'M AM GOING TO UPLOAD WHAT THE MECHANIC STATES NEED TO BE REPAIRED. SOME OF THIS HAS TO BE A RECALL CALL ON FOR SAFETY REASONS

NHTSA complaint #10984254 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN PASSAT. WHILE REVERSING IN A PARKING AREA, A CRACKING SOUND WAS HEARD FROM THE STEERING WHEEL. IN ADDITION, THE POWER STEERING LOST POWER AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ISSUE WAS RELATED TO A CLOCK SPRING RECALL. THE DEALER RESOLVED THE RECALL ISSUE, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT DUE TO THE PREVIOUS RECALL REPAIR, THE VEHICLE COULD NOT BE REPAIRED AGAIN PER THE RECALL AND THE CONTACT WOULD HAVE TO PAY OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 66,000.

NHTSA complaint #10956488 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN PASSAT. WHILE REVERSING IN A PARKING AREA, A CRACKING SOUND WAS HEARD FROM THE STEERING WHEEL. IN ADDITION, THE POWER STEERING LOST POWER AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ISSUE WAS RELATED TO A CLOCK SPRING RECALL. THE DEALER RESOLVED THE RECALL ISSUE, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT DUE TO THE PREVIOUS RECALL REPAIR, THE VEHICLE COULD NOT BE REPAIRED AGAIN PER THE RECALL AND THE CONTACT WOULD HAVE TO PAY OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 66,000.

NHTSA complaint #10956488 — an unverified report by a vehicle owner.

WHEELS

AN EMAIL I SENT TO DARCARS/ SILVER SPRING: IN JUNE OF 2016, I NOTICED MY CAR "PUTTERING" AND ALMOST STALLING OUT. A FEW DAYS LATER, MY ENGINE LIGHT COMES ON. I IMMEDIATELY CHECK THE OIL LEVEL, WHICH WERE GOOD. I THEN BELIEVE THERE TO BE AN ISSUE WITH THE MUFFLER, OR MANIFOLD. IN JUNE OF 2016, I BROUGHT MY CAR IN TO DARCARS DUE TO THE ENGINE LIGHT BEING ON. WITHIN A COUPLE HOURS, I WAS TOLD THERE WAS AN ISSUE WITH A VALVE (UNCLEAR INFORMATION PROVIDED BY THE RECEPTIONIST) UNDER THE HOOD. THE ACTION PROVIDED WAS UNDER WARRANTY, SO I HAD TO PAY NOTHING. I GOT MY CAR BACK THE SAME DAY...ENGINE LIGHT OFF, AND I DROVE HOME A FEW DAYS/WEEKS LATER, THE ENGINE LIGHT CAME BACK ON. I RETURNED TO DARCARS, AND TOLD THEM THE LIGHT WAS ON AGAIN. THIS WAS AROUND AUGUST 2016. THE RECEPTIONIST, TOOK THE CAR IN, AND PROVIDED A LONER CAR. A FEW HOURS LATER, I WAS TOLD THE ACTION REQUIRED WAS UNDER WARRANTY, AND THEY WERE FIXING IT. AGAIN, THE RECEPTIONIST MENTIONED A "VALVE" REPLACEMENT. (VERY UNCLEAR COMMUNICATION) I DROVE THE CAR A FEW MORE DAYS, THE ENGINE LIGHT CAME BACK ON...I BROUGHT IT IN...I'M TOLD THE EXACT SAME INFO AS BEFORE. EXCEPT FOR NOW, I'M TOLD DARCARS HAS TO "SEND-OFF FOR A PART" . I'M PROVIDED A LONER, AND IN A FEW DAYS, I GET MY CAR BACK. THE ENGINE LIGHT IS OFF. THIS IS IN SEPTEMBER OF 2016 SAME STORY... ENGINE LIGHT COMES BACK ON(OCTOBER 2016), AGAIN, THE ENGINE LIGHT RETURNS, ALONG WITH THE LOW TIRE PRESSURE LIGHT. I BRING IT IN ON A WEDNESDAY (BEFORE THANKSGIVING). I INFORM THEM OF THE ISSUE. THE RECEPTIONIST ASKS ME CAN I LEAVE IT. I INFORM HIM I'M GOING TO SOUTH CAROLINA FOR THE HOLIDAY AND WOULD RETURN THE DAY AFTER THANKSGIVING. I ALSO HAD SOME ERRANDS TO RUN THAT DAY (WEDNESDAY), COULD I HAVE A LONER. HE TOLD ME "NO", "YOU'LL BE FINE IF THE ENGINE LIGHT IS ON. JUST AS LONG AS IT'S NOT BLINKING".

NHTSA complaint #10928756 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE

AN EMAIL I SENT TO DARCARS/ SILVER SPRING: IN JUNE OF 2016, I NOTICED MY CAR "PUTTERING" AND ALMOST STALLING OUT. A FEW DAYS LATER, MY ENGINE LIGHT COMES ON. I IMMEDIATELY CHECK THE OIL LEVEL, WHICH WERE GOOD. I THEN BELIEVE THERE TO BE AN ISSUE WITH THE MUFFLER, OR MANIFOLD. IN JUNE OF 2016, I BROUGHT MY CAR IN TO DARCARS DUE TO THE ENGINE LIGHT BEING ON. WITHIN A COUPLE HOURS, I WAS TOLD THERE WAS AN ISSUE WITH A VALVE (UNCLEAR INFORMATION PROVIDED BY THE RECEPTIONIST) UNDER THE HOOD. THE ACTION PROVIDED WAS UNDER WARRANTY, SO I HAD TO PAY NOTHING. I GOT MY CAR BACK THE SAME DAY...ENGINE LIGHT OFF, AND I DROVE HOME A FEW DAYS/WEEKS LATER, THE ENGINE LIGHT CAME BACK ON. I RETURNED TO DARCARS, AND TOLD THEM THE LIGHT WAS ON AGAIN. THIS WAS AROUND AUGUST 2016. THE RECEPTIONIST, TOOK THE CAR IN, AND PROVIDED A LONER CAR. A FEW HOURS LATER, I WAS TOLD THE ACTION REQUIRED WAS UNDER WARRANTY, AND THEY WERE FIXING IT. AGAIN, THE RECEPTIONIST MENTIONED A "VALVE" REPLACEMENT. (VERY UNCLEAR COMMUNICATION) I DROVE THE CAR A FEW MORE DAYS, THE ENGINE LIGHT CAME BACK ON...I BROUGHT IT IN...I'M TOLD THE EXACT SAME INFO AS BEFORE. EXCEPT FOR NOW, I'M TOLD DARCARS HAS TO "SEND-OFF FOR A PART" . I'M PROVIDED A LONER, AND IN A FEW DAYS, I GET MY CAR BACK. THE ENGINE LIGHT IS OFF. THIS IS IN SEPTEMBER OF 2016 SAME STORY... ENGINE LIGHT COMES BACK ON(OCTOBER 2016), AGAIN, THE ENGINE LIGHT RETURNS, ALONG WITH THE LOW TIRE PRESSURE LIGHT. I BRING IT IN ON A WEDNESDAY (BEFORE THANKSGIVING). I INFORM THEM OF THE ISSUE. THE RECEPTIONIST ASKS ME CAN I LEAVE IT. I INFORM HIM I'M GOING TO SOUTH CAROLINA FOR THE HOLIDAY AND WOULD RETURN THE DAY AFTER THANKSGIVING. I ALSO HAD SOME ERRANDS TO RUN THAT DAY (WEDNESDAY), COULD I HAVE A LONER. HE TOLD ME "NO", "YOU'LL BE FINE IF THE ENGINE LIGHT IS ON. JUST AS LONG AS IT'S NOT BLINKING".

NHTSA complaint #10928756 — an unverified report by a vehicle owner.

ENGINE

AN EMAIL I SENT TO DARCARS/ SILVER SPRING: IN JUNE OF 2016, I NOTICED MY CAR "PUTTERING" AND ALMOST STALLING OUT. A FEW DAYS LATER, MY ENGINE LIGHT COMES ON. I IMMEDIATELY CHECK THE OIL LEVEL, WHICH WERE GOOD. I THEN BELIEVE THERE TO BE AN ISSUE WITH THE MUFFLER, OR MANIFOLD. IN JUNE OF 2016, I BROUGHT MY CAR IN TO DARCARS DUE TO THE ENGINE LIGHT BEING ON. WITHIN A COUPLE HOURS, I WAS TOLD THERE WAS AN ISSUE WITH A VALVE (UNCLEAR INFORMATION PROVIDED BY THE RECEPTIONIST) UNDER THE HOOD. THE ACTION PROVIDED WAS UNDER WARRANTY, SO I HAD TO PAY NOTHING. I GOT MY CAR BACK THE SAME DAY...ENGINE LIGHT OFF, AND I DROVE HOME A FEW DAYS/WEEKS LATER, THE ENGINE LIGHT CAME BACK ON. I RETURNED TO DARCARS, AND TOLD THEM THE LIGHT WAS ON AGAIN. THIS WAS AROUND AUGUST 2016. THE RECEPTIONIST, TOOK THE CAR IN, AND PROVIDED A LONER CAR. A FEW HOURS LATER, I WAS TOLD THE ACTION REQUIRED WAS UNDER WARRANTY, AND THEY WERE FIXING IT. AGAIN, THE RECEPTIONIST MENTIONED A "VALVE" REPLACEMENT. (VERY UNCLEAR COMMUNICATION) I DROVE THE CAR A FEW MORE DAYS, THE ENGINE LIGHT CAME BACK ON...I BROUGHT IT IN...I'M TOLD THE EXACT SAME INFO AS BEFORE. EXCEPT FOR NOW, I'M TOLD DARCARS HAS TO "SEND-OFF FOR A PART" . I'M PROVIDED A LONER, AND IN A FEW DAYS, I GET MY CAR BACK. THE ENGINE LIGHT IS OFF. THIS IS IN SEPTEMBER OF 2016 SAME STORY... ENGINE LIGHT COMES BACK ON(OCTOBER 2016), AGAIN, THE ENGINE LIGHT RETURNS, ALONG WITH THE LOW TIRE PRESSURE LIGHT. I BRING IT IN ON A WEDNESDAY (BEFORE THANKSGIVING). I INFORM THEM OF THE ISSUE. THE RECEPTIONIST ASKS ME CAN I LEAVE IT. I INFORM HIM I'M GOING TO SOUTH CAROLINA FOR THE HOLIDAY AND WOULD RETURN THE DAY AFTER THANKSGIVING. I ALSO HAD SOME ERRANDS TO RUN THAT DAY (WEDNESDAY), COULD I HAVE A LONER. HE TOLD ME "NO", "YOU'LL BE FINE IF THE ENGINE LIGHT IS ON. JUST AS LONG AS IT'S NOT BLINKING".

NHTSA complaint #10928756 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

AN EMAIL I SENT TO DARCARS/ SILVER SPRING: IN JUNE OF 2016, I NOTICED MY CAR "PUTTERING" AND ALMOST STALLING OUT. A FEW DAYS LATER, MY ENGINE LIGHT COMES ON. I IMMEDIATELY CHECK THE OIL LEVEL, WHICH WERE GOOD. I THEN BELIEVE THERE TO BE AN ISSUE WITH THE MUFFLER, OR MANIFOLD. IN JUNE OF 2016, I BROUGHT MY CAR IN TO DARCARS DUE TO THE ENGINE LIGHT BEING ON. WITHIN A COUPLE HOURS, I WAS TOLD THERE WAS AN ISSUE WITH A VALVE (UNCLEAR INFORMATION PROVIDED BY THE RECEPTIONIST) UNDER THE HOOD. THE ACTION PROVIDED WAS UNDER WARRANTY, SO I HAD TO PAY NOTHING. I GOT MY CAR BACK THE SAME DAY...ENGINE LIGHT OFF, AND I DROVE HOME A FEW DAYS/WEEKS LATER, THE ENGINE LIGHT CAME BACK ON. I RETURNED TO DARCARS, AND TOLD THEM THE LIGHT WAS ON AGAIN. THIS WAS AROUND AUGUST 2016. THE RECEPTIONIST, TOOK THE CAR IN, AND PROVIDED A LONER CAR. A FEW HOURS LATER, I WAS TOLD THE ACTION REQUIRED WAS UNDER WARRANTY, AND THEY WERE FIXING IT. AGAIN, THE RECEPTIONIST MENTIONED A "VALVE" REPLACEMENT. (VERY UNCLEAR COMMUNICATION) I DROVE THE CAR A FEW MORE DAYS, THE ENGINE LIGHT CAME BACK ON...I BROUGHT IT IN...I'M TOLD THE EXACT SAME INFO AS BEFORE. EXCEPT FOR NOW, I'M TOLD DARCARS HAS TO "SEND-OFF FOR A PART" . I'M PROVIDED A LONER, AND IN A FEW DAYS, I GET MY CAR BACK. THE ENGINE LIGHT IS OFF. THIS IS IN SEPTEMBER OF 2016 SAME STORY... ENGINE LIGHT COMES BACK ON(OCTOBER 2016), AGAIN, THE ENGINE LIGHT RETURNS, ALONG WITH THE LOW TIRE PRESSURE LIGHT. I BRING IT IN ON A WEDNESDAY (BEFORE THANKSGIVING). I INFORM THEM OF THE ISSUE. THE RECEPTIONIST ASKS ME CAN I LEAVE IT. I INFORM HIM I'M GOING TO SOUTH CAROLINA FOR THE HOLIDAY AND WOULD RETURN THE DAY AFTER THANKSGIVING. I ALSO HAD SOME ERRANDS TO RUN THAT DAY (WEDNESDAY), COULD I HAVE A LONER. HE TOLD ME "NO", "YOU'LL BE FINE IF THE ENGINE LIGHT IS ON. JUST AS LONG AS IT'S NOT BLINKING".

NHTSA complaint #10928756 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. I WAS NOTIFIED IN APRIL, BUT IT IS NOW AUGUST AND THE PARTS ARE STILL NOT AVAILABLE. I DON'T THINK THIS IS ACCEPTABLE.

NHTSA complaint #10898548 — an unverified report by a vehicle owner.