Mercury Milan vs KIA Soul

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Mercury Milan	KIA Soul
Complaints on file	3,223	7,574
Model years covered	2006–2011	2010–2025
Worst model year	2010	2015
Best model year	2011	2024
Crashes reported	133	411
Fires reported	16	483
Injuries reported	52	286
Deaths reported	2	15
Most complained-about part	Airbags	Engine & Cooling
Share of complaints involving harm	6.3%	15.8%

Mercury Milan by year

251 505 522 251 1,431 263

06 07 08 09 10 11

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Airbags 781 24.2%

Brakes 579 18.0%

Steering 335 10.4%

Acceleration & Cruise Control 257 8.0%

Transmission & Drivetrain 246 7.6%

Engine & Cooling 243 7.5%

Fuel & Propulsion 180 5.6%

Lights 170 5.3%

KIA Soul by year

195 271 673 869 1,228 1,223 1,155 356 297 198 509 314 133 90 42 21

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 3,527 46.6%

Other & Unspecified 636 8.4%

Electrical System 526 6.9%

Steering 518 6.8%

Transmission & Drivetrain 426 5.6%

Fuel & Propulsion 366 4.8%

Brakes 358 4.7%

Lights 259 3.4%