Mercury Milan vs KIA Soul

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Mercury Milan	KIA Soul
Complaints on file	3,220	7,523
Model years covered	2006–2011	2010–2025
Worst model year	2010	2015
Best model year	2011	2024
Crashes reported	132	409
Fires reported	16	479
Injuries reported	51	284
Deaths reported	2	15
Most complained-about part	Airbags	Engine & Cooling
Share of complaints involving harm	6.2%	15.8%

Mercury Milan by year

251 505 522 251 1,430 261

06 07 08 09 10 11

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Airbags 780 24.2%

Brakes 579 18.0%

Steering 334 10.4%

Acceleration & Cruise Control 257 8.0%

Transmission & Drivetrain 245 7.6%

Engine & Cooling 243 7.5%

Fuel & Propulsion 180 5.6%

Lights 170 5.3%

KIA Soul by year

193 270 673 866 1,223 1,222 1,142 355 292 196 499 310 133 86 42 21

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 3,505 46.6%

Other & Unspecified 629 8.4%

Electrical System 523 7.0%

Steering 517 6.9%

Transmission & Drivetrain 424 5.6%

Fuel & Propulsion 363 4.8%

Brakes 357 4.7%

Lights 258 3.4%