Volvo S80 vs Mercury Milan

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Volvo S80	Mercury Milan
Complaints on file	1,321	3,223
Model years covered	1999–2016	2006–2011
Worst model year	2000	2010
Best model year	2009	2011
Crashes reported	65	133
Fires reported	30	16
Injuries reported	34	52
Deaths reported	0	2
Most complained-about part	Acceleration & Cruise Control	Airbags
Share of complaints involving harm	9.8%	6.3%

Volvo S80 by year

288 442 218 59 30 63 26 22 32 38 20 36 8 11 8 1 12 7

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Acceleration & Cruise Control 228 17.3%

Engine & Cooling 185 14.0%

Electrical System 166 12.6%

Fuel & Propulsion 143 10.8%

Transmission & Drivetrain 89 6.7%

Suspension 86 6.5%

Brakes 69 5.2%

Airbags 55 4.2%

Mercury Milan by year

251 505 522 251 1,431 263

06 07 08 09 10 11

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Airbags 781 24.2%

Brakes 579 18.0%

Steering 335 10.4%

Acceleration & Cruise Control 257 8.0%

Transmission & Drivetrain 246 7.6%

Engine & Cooling 243 7.5%

Fuel & Propulsion 180 5.6%

Lights 170 5.3%