856 of the
19,338 complaints filed about the Dodge Durango
are about the airbag system —
4% of everything owners reported.
The worst model year for it is 2004.
The contact owns a 2023 Dodge Durango. The contact stated that upon startup and while driving, the check engine and airbag warning lights illuminated. Additionally, the gear shifter became stuck when shifting into drive(D). The rearview camera flickered, displayed incorrect images, and the display screen intermittently froze or turned blue. The vehicle was taken to the local dealer on ten occasions, and an unknown diagnosis was provided. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 55,000.
NHTSA complaint #11749259 — an unverified report by a vehicle owner.
The contact owns a 2021 Dodge Durango. The contact stated that while driving approximately 40-45 MPH downhill, the driver swerved to the left to avoid crashing into the vehicle ahead, and the vehicle struck a fire hydrant and then crashed into a pole, where the vehicle came to a stop. The fire hydrant detached, causing water to spread. The vehicle sustained severe front-end damage; however, the air bags failed to deploy. There were no warning lights illuminated after the crash. The driver’s head struck the steering wheel and sustained headaches and a swollen nose. The front seat passenger struck their head and had headaches. The driver did not seek medical assistance, and it was unknown whether the front passenger seat occupant had sought medical assistance. A Police report was filed. The vehicle was towed to an unknown location by the insurance company, pending an evaluation. The dealer and the manufacturer were not yet contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 7,700.
NHTSA complaint #11747956 — an unverified report by a vehicle owner.
Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident
NHTSA complaint #11744624 — an unverified report by a vehicle owner.
Headrest Explosion in my driveway parked. Its confirmed by my dealer and its in their possession while I have a rental. No accident had occurred and dealer inspected and no accident had been detected. No indication that this would have happened previously. Im in fear of my safety and have 2 special needs children that rides in my vehicle regularly. The dealership is wanting for me the client to pay $1500 and refuse to comply with "good faith". My agent stated they would try to do on "goodfaith" but days later stated I have to pay regardless of the company malfunction. This could've happened while driving with me or my children. Im just glad that it happened while parked. It was stated to me if this doesnt get done or rather replaced this can be a safety issue. Please if you may share my formal complaint with Dodge or whomever. I have filed a formal complaint as well with Dodge and it has been escalated to case management with a case #.
NHTSA complaint #11744213 — an unverified report by a vehicle owner.
I was dive down the road and it sound like a gun go off I seen the right side air bag was out and that scared me I did not comperhend what had hppen and I end up sliding down a ditch in bake ment
NHTSA complaint #11740977 — an unverified report by a vehicle owner.
The passenger headrest airbag deployed by itself without reason. No rear end collision. The headrest deployed and hit my 16 yr old daughter in the back of the head. Giving her a headache. No the vehicle has not been looked at yet, it is going to go to the dealer tomorrow. No messages prior to the failure. Now there is a red airbag malfunction icon. A person in a seat with a red dot (airbag) in front of the seat.
NHTSA complaint #11733465 — an unverified report by a vehicle owner.
My vehicle was hit on passenger side at approximately 35 miles an hour and the airbags did not deploy. Vehicle is totaled from the wreck and I sustained injuries which need medical attention.
NHTSA complaint #11728590 — an unverified report by a vehicle owner.
The contact owns a 2020 Dodge Durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V280000 (Air Bags); however, the VIN was not under recall. The manufacturer was notified of the failure, and a case number was provided. The vehicle was not repaired. The failure mileage was 77,528.
NHTSA complaint #11722425 — an unverified report by a vehicle owner.
On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.
NHTSA complaint #11721043 — an unverified report by a vehicle owner.
Driving down the road on 2 different instances and the head rest deployed on its own fist the driver side next the passenger side. Can’t be reset the clip inside broke. Do accident at all.
NHTSA complaint #11718446 — an unverified report by a vehicle owner.
The contact's fiancé owns a 2015 Dodge Durango. The contact stated that upon start of the vehicle, the front, passenger side headrest air bag deployed without impact. The contact stated that the air bag hit the contact's fiancé in the neck. The contact's fiancé had suffered from neck pain as a result of the incident, but did not seek medical assistance. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 130,000. The VIN was not available.
NHTSA complaint #11698901 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest randomly deployed well car was in park. All I did was sit in my seat. How was your safety or the safety of others put at risk? My safety was put at risk because now I have a sore neck and migraine from something meant to keep me safe but instead jeopardized my safety. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be calling as soon as they open. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Calling as soon as they open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings at all.
NHTSA complaint #11688807 — an unverified report by a vehicle owner.
The active headrest failed. It is a safety issue due to it failing out of nowhere with no signs of an issue. It broke free and pushed my head forward aggressively causing neck pain. I am a licensed mechanic and verified the cause of failure.
NHTSA complaint #11674437 — an unverified report by a vehicle owner.
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed low speed through a parking area, the passenger's side seat headrest deployed inadvertently and hit the passenger in the back of the head. No warning lights were illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. After investigating the failure, the contact related the failure to Chrysler Campaign Number: X88. The manufacturer was not notified of the failure. The failure mileage was 100,000.
NHTSA complaint #11674356 — an unverified report by a vehicle owner.
A light was coming on and off shortly after my husband and I purchase the vehicle from Landers in covington tn. On 10/24/24 I showed the manger of store AJ. And he advise me to make sure I address this with the service department. Misty was the lady that did my oil change and tire rotation that day. I showed her the picture, she couldn't tell me what it meant, but she started that it was probably a dirty sensor. My husband was involved in a car accident on [XXX]. He left the road way due to a deer striking a light pole. Our biggest concern is when he first hit a driveway culvert the emergency breaking did not engage and after striking the light pole. Not one air bag deploy, which could have resulted in less injuries to him. And this is the 2nd crash this vehicle has been in. The first one is when I struck a deer head on. And again the emergency braking did not engage. And from the body shop that repaired that I quote " the air bags should have deployed since you hit the deer head on" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11660838 — an unverified report by a vehicle owner.