36 of the
879 complaints filed about the Ford F-150 Hybrid
are about the fuel system —
4% of everything owners reported.
The worst model year for it is 2021.
My 2021 Ford F-150 PowerBoost, VIN [XXX], is included in Ford recall 25S75 / NHTSA recall 25V455. The vehicle has stalled more than five times and is experiencing the same dangerous condition described in the recall. The Ford dealer told me I can bring the truck in, and they will diagnose the problem and repair it if they can. However, I must pay all costs upfront and then request reimbursement after Ford releases the official recall remedy. I should not be required to pay out of pocket for the diagnosis and repair of a known safety defect covered by an active recall. There is also no clear timeline for when a remedy will become available or when I would be reimbursed. I cannot reasonably be expected to pay now and potentially wait years to recover my money. This vehicle repeatedly stalls and creates a serious crash risk. I am requesting that NHTSA investigate Ford’s delay and require Ford to provide an immediate, no-cost diagnosis and repair or provide safe alternative transportation until the recall remedy is available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11756814 — an unverified report by a vehicle owner.
I am reporting a safety-related transmission problem I experienced with my 2021 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly shifts hard/lags on gears 3-5 and sometime higher gears 7-9 at higher speeds. I’ve also noticed a buzzing/metallic rattling coming near the engine from inside. There is also times i can tell i have no power when trying to speed up and the other day i almost thought i was going to get T-Boned. This occurred while on my daily traffic commute to work, creating a potentially dangerous situation because the truck did not respond as expected when I needed predictable acceleration or propulsion. I believe this incident may be related to the known 10R80 CDF clutch-cylinder/sleeve problem. Ford technical information identifies axial movement of the CDF sleeve that can cause hydraulic-circuit leaks and harsh or delayed engagement and shifting. This condition can result in slipping, RPM flares, delayed engagement, unexpected gear changes, harsh downshifts, lurching, or loss of propulsion. This is a safety concern, not merely a transmission quality or reliability issue. Unexpected loss of propulsion or unpredictable shifting while merging, accelerating into traffic, crossing an intersection, turning, or traveling at highway speed can create a collision hazard. Because I personally experienced this unexpected transmission event, I request that NHTSA investigate the 10R80 CDF clutch-cylinder/sleeve condition in Ford F-150s. Please review Ford warranty claims, dealer repair records, transmission replacements, consumer complaints, and field-failure data to determine whether this is a safety defect requiring a recall. I believe owners should not have to wait for a potentially dangerous transmission failure before this known condition is addressed.
NHTSA complaint #11754321 — an unverified report by a vehicle owner.
On July 15, 2026, I took the vehicle to Lafontaine Ford for maintenance and to address open recalls. I was informed that the open recall for the low-pressure fuel pump (campaign 25S75) did not have a solution available. Due to the severity of the recall, I contacted the Ford Customer Care Center. A representative stated that a solution would be available on July 17, 2026, and that they would contact Lafontaine Ford to prioritize the vehicle for repair on July 18, 2026. On July 17, 2026, I followed up with Lafontaine Ford and confirmed they had received no contact or notation from Ford regarding prioritization. Lafontaine Ford also stated they had no information on when parts would become available and that nothing could be done at that time. I then contacted the Ford Customer Care Center again because no action had been taken, even though the recall has been open since approximately July 8, 2025. A Ford Customer Care Center representative confirmed that no remedy was available for my model year and that they did not know when one would be available. Due to the seriousness of the recall, I requested a courtesy vehicle. The Ford representative contacted Lafontaine Ford regarding this request and then disconnected the call. The Lafontaine Ford representative informed me they could not provide a courtesy vehicle without written confirmation from Ford due to the dealership having no reasonable timeframe of when parts/remedy would be available. When I called the Ford Customer Care Center back and explained what Lafontaine Ford had told me, I was treated indifferently and was disconnected twice. I eventually spoke with a supervisor who refused to escalate the concern or provide any assistance with the documentation Lafontaine Ford said they needed in order to provide a courtesy vehicle. The low-pressure fuel pump is the component identified in the recall and can fail, resulting in loss of engine power or stall while driving. This creates a significant safety risk, part
NHTSA complaint #11751190 — an unverified report by a vehicle owner.
My F150 will, on occasion, not accelerate when I am going slow and making a right turn. There are no fault lights, just the engine does nothing when I press the gas pedal. I coast to the intersection, apply the breaks, start the right turn, then press the accelerator to speed up. For about 6 seconds nothing happens (regardless of how hard I press the pedal), then the engine engages and the truck accelerates. I have mentioned this to my dealer several times, but they just keep explaining that they have not heard of the issue and they cannot replicate. I fear this may cause a serious accident if not resolved.
NHTSA complaint #11749943 — an unverified report by a vehicle owner.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 ( FUEL SYSTEM, GASOLINE) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11748899 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11747992 — an unverified report by a vehicle owner.
I have a 2023 f150 powerboost. I slowed down to a yielding sign to turn right onto the state highway. The engine was in electric mode, I went to push the acceleration pedal and nothing happened. The truck would not accelerate for 4-5 seconds. I then put the accelerator pedal to the floor and it finally engaged and the truck flew. I’ve had it happen once before but for only a second so I thought nothing of it. It was a scary experience as I could have been hit if another drive wasn’t paying attention. I’m scared to drive it now, and have made an appointment with the local ford dealership to diagnose. No engines lights are on. Only happens when stopping briefly.
NHTSA complaint #11737813 — an unverified report by a vehicle owner.
Dash said look for safe place to pull over. When turned engine off, it would not start again. Had to wait hours to get it towed to dealership. Been there over 5 weeks and they still don't know what's wrong but suspect hybrid battery problem. Only about 21k miles and 18 mo old. No loaner provided.
NHTSA complaint #11737445 — an unverified report by a vehicle owner.
I just started the truck, put it in gear, and began driving slowly through the parking lot. The gas pedal was unresponsive—even when pressed all the way to the floor, the truck would not accelerate or move. This has happened multiple times, both while rolling slowly and sometimes from a complete stop. It occurs intermittently.
NHTSA complaint #11730146 — an unverified report by a vehicle owner.
Several times, the vehicle has failed to accelerate or respond to accellerator pedal input for several seconds. It seems to happen when switching from electric to hybrid modes, and when shifting between lower gears simultaneously. Once the switch to hybrid occurs the engine will rev high with some acceleration even if the accelerator pedal is no longer being pressed. This acceleration has happened when I had my foot over the brake pedal in anticipation of pulling over to stop since the truck would not accelerate. There are no warning lights or messages that appear on the vehicle. It is dangerous because it seems to happen when trying to accelerate from a lower speed. If it happens when trying to change lanes in stop and go traffic or while pulling into traffic other cars would have to brake hard to avoid hitting our vehicle that has experienced stalled acceleration. It is also dangerous because once the transition happens there is brief uncommanded acceleration.
NHTSA complaint #11728706 — an unverified report by a vehicle owner.
The Belt Integrated Starter Generator (BISG) on my 2023 Ford F-150 PowerBoost intermittently fails, triggering DTC P0A1E-00 and causing complete loss of electric drive mode during normal driving without warning. Vehicle continues running but with significantly reduced fuel efficiency until manually restarted. Fault occurrences are escalating in frequency: 9/13/2025 while running ProPower Onboard under medium load camping in the Everglades, 11/20/2025, then 3/3/2026, 3/6/2026, 3/10/2026, and 3/12/2026 — two occurrences within one hour during morning commute — seven total occurrences. All documented via Ford App push notifications. Sam Galloway Ford in Fort Myers, FL confirmed DTC P0A1E-00 on 3/4/2026. Repair estimated at $1,900 with part backordered minimum three months. I was charged $266.20 for the diagnostic. Ford Motor Company denied my warranty claim stating the part is not a hybrid unique component despite P0A1E-00 being a hybrid-specific fault code and Ford's own TSB 23-2279 covering this exact condition under warranty. I called Ford customer service 4 times 3/10/2026 and was told my claim ticket was closed on 3/4/2026, the same day I opened it without technical explanation. No one has returned my calls since and I was not provided written denial documents. A BBB complaint has been filed.
NHTSA complaint #11723942 — an unverified report by a vehicle owner.
2021 ford f150 PowerBoost hybrid. There is a LOT of internet chatter and forum chatter about KNOWN issues with the following, and it recently almost led to a major and likely serious injury accident. Specific Parameters: Low speed (~5 mph) slow roll Under internal combustion power, not battery In 2nd gear only When gas pedal is pressed vehicle does nothing. Does not respond. Two choices are to hammer the gas, or hit the breaks. Does two things, slams forward eventually after 3-4 second delay if gas pedal depressed OR shifts down or into electric mode (internal combustion off) and then will once again go from first to third in normal acceleration progression and pace They must have an issue with the standard 1-3 skip programming with ICE power and 2nd gear being a hang-up I almost got T boned by a semi truck due to this with family in car. This could have been deadly. It happens as an annoyance at least once per day but this one was scary. Online, and based on what I can find - Ford is aware of this issue as they have the 1-3-5 programming in the transmission but when it finds itself (due to real world driving conditions) in 2nd gear under Internal combustion, it does not know what to do. I brought it to Ford last year in Anchorage and they are attempting to blame it on normal hybrid system operation. That is NOT the case. It would be something that could be duplicated but with effort. A basic, simple test drive is NOT going to find this. They are aware of this being an issue. If you have any situation where you are rolling through, merging into traffic, or other scenario where you end up in 2 under ICE you are in TROUBLE. Dangerous, scary, and totally a manufacturer issue that is known and needs to be taken VERY seriously.
NHTSA complaint #11712898 — an unverified report by a vehicle owner.
when i go to accelerate (not every time) (random times) from a near stop during a yielding situation, engine power hesitates to come back on. I've been nearly rear ended twice entering onto highways because of it. i have an appointment Friday with a dealership but they said that they may not be able to do anything for it...im reporting this because that is not acceptable behavior from a dealership. its a safety issue and its under warranty....FIX IT!! when this issue happens i can have the pedal full pressed and it takes several second for the engine to wake up from switching from electric to gas..(im only able to move 1 to 3 MPH)..or if i want it to snap out of it sooner i rapidly press the accelerator in and out multiple times....both ways eventually kicks the engine power back on lunging the truck forward.
NHTSA complaint #11708047 — an unverified report by a vehicle owner.
I was in my driveway, I placed the vehicle in reverse backed out normally, when I put it into Drive I let go of the brakes, I did not press the accelerator pedal, and the truck instantly accelerated while in electric mode. The acceleration was so quick that I slammed the brakes and the tires gripped the ground but I could not stop it in time and I hit a cement pylon. That same day, later in the evening I noticed that my transmission temperature was reading cold even though i had been driving for over 40 minutes. The following day, in the morning I started the truck, put it in drive and it felt like the accelerator pedal would not work, after a couple seconds of me pressing on it to see if it would catch I felt propulsion from the truck and the accelerator was working again. I am scared to continue driving this truck because its a risk to my family and my safety. I attempted to contact Ford corporate and they want me to make a claim with my insurance, then take it to a dealer so they can "inspect it" Please help
NHTSA complaint #11696522 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 30 MPH downhill, the vehicle stalled. The contact shifted to neutral(N), and the vehicle rolled to a stop. There was no warning light illuminated. The vehicle was able to restart, and the contact resumed driving. The contact stated that the failure had recurred several times while driving. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The dealer was contacted and informed the contact that the vehicle could not be diagnosed because the parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised the contact to wait for a second recall letter. The manufacturer advised the contact that the vehicle was safe to drive. The failure mileage was approximately 34,000.
NHTSA complaint #11684687 — an unverified report by a vehicle owner.
On 7/18/25 I picked up F-150 from being repaired (failed Belt Drive Generator/Starter Tensioner). About 3 hours later I was driving up a long grade at about 5,000 feet when I stopped to check on my cargo (a bicycle). At this point I noticed the cooling fans were running increasingly fast, much faster then they had ever run before. I checked the digital temperature gauge and it showed a normal temperature. I opened the hood and saw there was no coolant in the overflow bottle. I assumed the truck was just a bit low on coolant and I had some (5 liters) water with me so I added that to the overflow bottle. Very little water was visible in the overflow bottle. I replaced the cap, turned off the A/C and immediately headed back to the dealer. At no point did the check engine light come on. At no point did the temperature gauge move from the "normal" area. At no point did any warning message of any time appear on the driver display - unless it occured when I was refilling the overflow bottle. The engine was not operating normally however, the gas engine stayed on at all times and did not cycle on and off as it normally would do (truck is a hybrid). When I arrived at the dealer they attempted to fill the coolant system and said it was completely empty - no sign of the 5 liters of water I put into the system. The cause of the leak was identified as the EGHR system, specifically the plastic coolant inlet port. This failure is discussed in Ford Customer Satisfaction Program 24N04 - attached. This failure should not have occured. But when it DID occur the vehcile should have warned the driver that a serious overheating event was occuring. No MIL was set. No driver warners were made and the temperature gauge remained in the normal range at all times. The ONLY way I because aware of the problem was by noticing the increasing speed of the cooling fans. This could lead to fire, or unexpected engine failure or burns from overheated radiator.
NHTSA complaint #11679461 — an unverified report by a vehicle owner.
my car sometimes specially when i slow down and make turns it loose power and doesn’t respond to acceleration at all i have to wait 3 to 4 seconds to respond and this happens often a tok my truck to the ford dealership serval times but always they say we didn’t find any problems with your truck and it’s very scary and dangerous if i am crossing a traffic light or a highway or passing another cars and happening there where i am gonna be in problem and more chances to crash
NHTSA complaint #11678004 — an unverified report by a vehicle owner.
The contact owns a 2022 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline) and 23V896000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various undisclosed speeds, the vehicle made an abnormal clicking sound. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 33,000. Parts distribution disconnect for NHTSA Campaign Number: 23V896000(Power Train). VIN tool confirms parts not available for NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline).
NHTSA complaint #11677313 — an unverified report by a vehicle owner.
I am submitting a formal safety complaint regarding a known but unresolved software defect affecting the oil life monitoring system in the 2024 Ford F-150 (non-Lightning models). Ford has internally acknowledged the issue in Technical Service Bulletin (TSB) 25-2331, dated July 18, 2025, but has not issued a recall or public notification to affected owners. Summary of the Defect: The vehicle's instrument panel cluster (IPC) reduces the reported oil life to 0% in less than 1,000 miles, even under normal driving conditions. Ford attributes this to flawed software logic in the IPC module. The oil life monitor is a critical engine maintenance indicator relied upon by vehicle owners to prevent premature wear or catastrophic engine failure. Faulty or misleading oil diagnostics can result in: Drivers disregarding future oil life warnings, assuming they are incorrect Operators running engines with degraded oil beyond safe limits Loss of trust in onboard diagnostics, affecting broader vehicle safety behavior Avoidable mechanical damage, particularly for owners following the vehicle’s built-in guidance Ford’s TSB instructs dealers to reprogram several modules, including the IPC, APIM, BCM, GWM, and TCU, but only if a customer complains. There is no recall, no public campaign, and no direct owner communication. This leaves potentially thousands of vehicles on the road with faulty maintenance guidance—and owners unaware of it. Why This Warrants Recall Action: This is not a cosmetic or comfort issue. It is a misrepresentation of core engine health diagnostics that, if followed blindly (as owners are instructed to), could cause premature engine wear or failure. The behavior directly undermines the purpose of onboard diagnostics and scheduled maintenance. I urge the NHTSA to investigate TSB 25-2331 and consider elevating this matter to a formal safety recall, or at minimum, compel Ford to issue a customer service campaign notifying all potentially affected owners.
NHTSA complaint #11677211 — an unverified report by a vehicle owner.
The vehicle a 2024 F150 Hybrid with under 3,000 miles. First reported engine warning light was on 4/4/2025 at 2:23PM. The warning light indicated that "service engine soon alert is on because an issue has been detected with the fuel tank or lines" After a week while waiting for the appointment date the warning light went off. Then on 4/24/2025 at 3:28PM the same warning light reappeared. Took the truck to the dealership and they said they had to drop the. fuel tank to repair and issue. After 2 days the vehicle was returned to me. The problem was as noted on the Ford dealership invoice states, "Fuel Vapor Vent Valve is leaking". That was replaced. Also the initial diagnostic noted the "FTP would not hold vacuum even when canister and vapor blocking valve are closed"
NHTSA complaint #11657661 — an unverified report by a vehicle owner.