116 of the 11,711 complaints filed about the Jeep Liberty are about the equipment — 1% of everything owners reported. The worst model year for it is 2002.
116
Complaints
1%
Share of all complaints
4
Crashes
1
Fires
EQUIPMENT
RECALL SERVICE INCOMPLETE NO HITCH INSTALLED ON VEHICLE $100 PROMOTION WAS DENIED
NHTSA complaint #11165596 — an unverified report by a vehicle owner.
EQUIPMENT
A FEW WEEKS AGO I HAD FLAT TIRE. WHEN WE USED THE JACK THAT CAME WITH THE VEHICLE IT DID NOT LIVE IT HIGH ENOUGH TO PUT THE SPARE TIRE ON. IT LACKED ABOUT 3 INCHES OR SO. IF THIS HAD HAPPENED ON THE SIDE OF THE ROAD I WOULD HAVE IN A BAD SITUATION. WE PUT THE FLAT BACK ON AND AIRED IT UP USING A NEIGHBORS AIR COMPRESSOR. I SEARCHED ON THE INTERNET AND LEARNED THAT THIS PROBLEM WITH THE JACK IS NORMAL FOR THE JEEP LIBERTY. IT IS A SAFETY ISSUE AND SHOULD BE DEALT WITH. I HAVE NO PHOTOGRAPHIC EVIDENCE, BUT WOULD BE GLAD TO DEMONSTRATE TO ANYONE WHO WOULD WANT TO CHECK IT. THANKFULLY THIS ALL HAPPENED AT MY HOME.
NHTSA complaint #11112189 — an unverified report by a vehicle owner.
EQUIPMENT
MY 2002 JEEP LIBERTY, RARELY DRIVEN PAST 3 YEARS, HAS HAD TO HAVE THE IGNITION SWITCH REPLACED 3 TIMES AS OF THIS WEEK. I CAN NOT UNDERSTAND WHY YOUR DEPARTMENT ENFORCED TO REPLACE SO MANY JEEP IGNITION SWITCH'S TO NOT THINK THEY DID NOT HAVE INFERIOR PRODUCTS ON THE LIBERTY'S AS WELL. THE KEYS SLIDE RIGHT OUT OF THE IGNITION RATHER THE VEHICLE IS IN DRIVE MOTION OR PARKED, ON OR OFF, DOESN'T MATTER AND THERE ARE COMPLAINTS ALL OVER THE WEB AS TO SAME ISSUE. I UNDERSTAND THE ISSUE NEEDS TO BE REPORTED TO YOU TO MAKE OFFICIAL, HOWEVER, CHRYSLER'S LACK OF COOPERATIVENESS ALONE, I WOULD THINK ENOUGH TO BE DUE CAUSE TO UMBRELLA JEEPS OF ALL MODELS AND GET THEM ALL ENFORCED AROUND THE SAME TIME FRAME.
NHTSA complaint #11004138 — an unverified report by a vehicle owner.
TRAILER HITCHES
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND THE DEALER STATED THAT THE FRAME HAD EXTENSIVE RUST AND NEEDED TO BE REPLACED BY THE CONTACT TO RECEIVE THE RECALL REPAIR. THE DEALER REFUSED TO SUPPLY THE OEM TRAILER HITCH UNLESS THE CONTACT REPLACED THE FRAMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/21/15
NHTSA complaint #10722338 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
THE JEEP LIBERTY HAD AN OPTION CALLED THE SKY-SLIDER ROOF. I HAVE SEEN MANY, MANY PROBLEMS WITH THE ROOF AND I AM POSITIVE THAT CHRYSLER CORPORATION IS WELL AWARE OF THE DEFECT WITH THIS SKY-SLIDER ROOF THAT MALFUNCTIONS, LOCKS AND WILL NOT WORK. OUR ROOF WAS STUCK CLOSED AND TAKEN TO A JEEP DEALERSHIP FOR REPAIR. THEY HAD TO BREAK A PART TO CHECK WHAT NEEDED REPAIR. IT TURNS OUT THAT OUR EXTENDED WARRANTY EXPIRED AT 75,000 MILES, BUT DUE TO THE WEATHER, THIS ROOF CANNOT BE OPENED, ACCORDING TO THE OWNERS MANUAL UNLESS THE TEMPERATURE IS BELOW 40 DEGREES F. WITH THAT, WE COULD NOT GET THE JEEP IN TO BE LOOKED AT UNTIL APRIL, THUS THE VEHICLE AT TIME OF INSPECTION OF THE ROOF WAS AT 75,249 MILES, OVER THE WARRANTY. THEY COULD NOT REPAIR AT THIS TIME AND NOW I HAD TO TAPE THE ROOF CLOSED SO IT DOES NOT OPEN WHILE DRIVING OR LEAK IF RAINING. FROM RESEARCH ON THE SKY-SLIDER ROOF PROBLEMS ON THE INTERNET, I HAVE FOUND THAT I AM NOT THE ONLY, BUT ONE OF HUNDREDS IF NOT THOUSADS THAT HAVE THIS PROBLEM THAT CHRYSLER WOULD NOT GIVE ANY MONITARY ASSISTANCE IN THE REPAIR THAT WILL COST APPROXIMATELY $3,000 TO REPAIR. PLEASE ASSIST IN HAVING CHRYSLER CORPORATION RECALL OR REFUND ALL OWNERS OF THIS SKY-SLIDER ROOF WHO HAVE HAD THE REPAIRS COMPLETED.
NHTSA complaint #10715609 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
GREETINGS, I AM WRITING TO YOU TODAY BECAUSE I HAVE RECEIVED SEVERAL SAFETY RECALL NOTICES FOR THE SAME RECALL #N46/NHTSA 13V-252 BEGINNING IN 2013. I HAVE HAD MY NAME REGISTERED WITH TWO DIFFERENT DEALERSHIPS FOR WELL OVER 18 MONTHS WITH NO REPAIR WORK DONE. I AM ASKING FOR YOUR ASSISTANCE IN HAVING THIS ISSUE REMEDIED. I CAN BE REACHED AT [XXX] FOR ANY RELEVANT INFORMATION OR COMMUNICATION. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10704536 — an unverified report by a vehicle owner.
TRAILER HITCHES
THERE WAS NOT AN ACCIDENT. I'M JUST HAVING A VERY HARD (IMPOSSIBLE) TIME GETTING ANY JEEP DEALER TO PERFORM THE SAFETY RECALL N46 (INSTALLING TRAILER HITCH ON THE BACK OF JEEP TO PREVENT FIRES/EXPLOSIONS IN A COLLISION). EVERY JEEP DEALER KEEPS TELLING ME THE PARTS ON NATIONAL BACKORDER AND THERE IS NOTHING THEY CAN DO.
NHTSA complaint #10703419 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
WE JUST HAD THE TRAILER HITCH RECALL INSTALLED ON THIS JEEP LIBERTY. HOW COULD CHRYSLER'S TRAILER HITCH INSTALLATION BE APPROVED AS A PROTECTION FOR THE GAS TANK. ONLY THE RECEIVER STICKS DOWN IN THE MIDDLE OF THE TANK. THE TRAILER HITCH DOES NOT HAVE A REINFORCEMENT BAR BOLTING TO THE FRAME WELL IN FRONT OF THE TANK TO AVOID AN INCIDENT THAT COULD CAUSE TANK RUPTURE. THIS FIX IS TOTALLY INADEQUATE TO AVOID TANK RUPTURE.
NHTSA complaint #10703212 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
I RECEIVED A NOTIFICATION OF THE DEFECT IN THE OCCUPANT RESTRAINT CONTROL MODULE A COUPLE OF YEARS AGO AND EVERY TIME THAT I CALLED THE DEALER, THEY ADVISED THAT THEY DID NOT HAVE THE REPLACEMENT PARTS. I CALLED THEM TODAY AND THEY TELL ME ON 3/25/15 THAT THEY NOW HAVE THE PARTS BUT CANNOT REPAIR THE VEHICLE UNTIL 8/7/15. ALSO - I NEED TO HAVE THE "TRAILER HITCH" INSPECTED AND LIKELY REPLACED TO AVOID FUEL LEAKAGE IF THERE WERE A REAR-END ACCIDENT. THIS IS COMPLETELY UNACCEPTABLE. WHAT IS THE POINT OF "RECALLING" VEHICLES WHEN THEY CANNOT BE REPAIRED IN A TIMELY FASHION? SO I SHOULD JUST FEEL GLAD THAT I HAVE A REASON TO SUE SOMEONE IF A FAMILY MEMBER IS TERRIBLY INJURED OR DIES IN A CRASH IN THE INTERIM COUPLE OF YEARS. PLEASE PROVIDE ME WITH AN ACCEPTABLE RESOLUTION TO THIS PROBLEM. I EXPECT SOME SORT OF AN ANSWER!
NHTSA complaint #10701673 — an unverified report by a vehicle owner.
TRAILER HITCHES
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER TO HAVE THE RECALL REPAIRS PERFORMED. THE TECHNICIAN WAS UNABLE TO IMPLEMENT THE REMEDY BECAUSE THE VEHICLE DID NOT SUPPORT PROPER INSTALLATION DUE TO CORROSION SURROUNDING THE HITCH ATTACHMENT AREA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 114,664.
NHTSA complaint #10684005 — an unverified report by a vehicle owner.
TRAILER HITCHES
I HAD MY VEHICLE SERVICED AT EWALD CHRYSLER JEEP DODGE LLC IN FRANKLIN WIS TO ADDRESS SAFETY RECALL N46/NHTSA 13V-252. MY VEHICLE ORIGINALLY CAME WITH THE TOW PACKAGE AND A FACTORY INSTALLED HITCH. ACCORDING TO THE RECALL NOTICE I RECEIVED THE FACTORY HITCH WOULD BE INSPECTED AND THE TWO MOST REARWARD MOUNTING BOLTS WOULD BE REPLACED. THE DEALER DID NOT REPLACE THE BOLTS AND SAID THAT WOULD ONLY BE DONE "IF NECESSARY". AS THE RECALL NOTICE STATES THAT THE BOLTS WOULD BE REPLACED AND SAYS NOTHING REGARDING "IF NECESSARY" I AM WONDERING IF THIS RECALL WAS PERFORMED ADEQUATELY.
NHTSA complaint #10668343 — an unverified report by a vehicle owner.
TRAILER HITCHES
I'M FILING A COMPLAINT AS I HAVE RECEIVED A RECALL NOTICE N46/NHTSA 13V-252 BUT CANNOT GET MY CAR SERVICED. MY JEEP DEALERSHIP IN TOWN SAYS THEY CAN'T SERVICE THIS RECALL NOTICE IN A TIMELY FASHION AS THEY CAN'T GET THE PARTS FROM CHRYSLER. I HAVE A FACTORY INSTALLED - BY JEEP -TRAILER HITCH. THE HITCH HAS NEVER BEEN USED TO TOW ANYTHING. "I CAN BE PUT ON A WAITING LIST AND IT MAY TAKE UP TO A YEAR." NICE CUSTOMER SERVICE. IT WOULD PROBABLY TAKE 5 MINUTES TO DETERMINE THEY NEED TO DO NOTHING! I WILL NEVER BUY ANOTHER JEEP FROM THIS DEALERSHIP AND I'M DUE FOR A NEW ONE! I THOUGHT YOU SHOULD BE AWARE OF THIS. IN THE UNLIKELY EVENT OF A CRASH, EXPLOSION, AND MY DEATH, MY FAMILY PROBABLY HAS A GOOD CAUSE FOR A SERIOUS LAWSUIT.
NHTSA complaint #10659980 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
I'M FILING A COMPLAINT AS I HAVE RECEIVED A RECALL NOTICE N46/NHTSA 13V-252 BUT CANNOT GET MY CAR SERVICED. MY JEEP DEALERSHIP IN TOWN SAYS THEY CAN'T SERVICE THIS RECALL NOTICE IN A TIMELY FASHION AS THEY CAN'T GET THE PARTS FROM CHRYSLER. I HAVE A FACTORY INSTALLED - BY JEEP -TRAILER HITCH. THE HITCH HAS NEVER BEEN USED TO TOW ANYTHING. "I CAN BE PUT ON A WAITING LIST AND IT MAY TAKE UP TO A YEAR." NICE CUSTOMER SERVICE. IT WOULD PROBABLY TAKE 5 MINUTES TO DETERMINE THEY NEED TO DO NOTHING! I WILL NEVER BUY ANOTHER JEEP FROM THIS DEALERSHIP AND I'M DUE FOR A NEW ONE! I THOUGHT YOU SHOULD BE AWARE OF THIS. IN THE UNLIKELY EVENT OF A CRASH, EXPLOSION, AND MY DEATH, MY FAMILY PROBABLY HAS A GOOD CAUSE FOR A SERIOUS LAWSUIT.
NHTSA complaint #10659980 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
RE: IMPORTANT SAFETY RECALL: N46/ NHTSA 13V-252 THE FUEL TANK ON MY VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN CAUSE AN UNDERBODY FIRE & DEATH!! {CHRYSLERS WORDS} THIS RECALL WAS INITIATED JULY 2013, HERE IT IS NOV 2014 & THE RECALL WAS JUST COMPLETED, BECAUSE WHEN THEY ISSUED THE RECALL, IT TOOK THEM A 18 MONTHS TO FINALLY GET THE PARTS, & THEY STILL DIDN'T HAVE THE PARTS, WE HAD TO GO BACK A 2ND TIME, BECAUSE WHEN THEY RAN OUT OF PARTS, THEY FORGOT TO LET US KNOW, YET THEY [MOTORWORLD OF WILKES BARRE], SENT US AN EMAIL TO BRING OUR JEEP IN. A COMPLETE WASTE OF TIME. THEY DID GIVE US 6 GAL OF GAS FOR A WASTED TRIP, COST OF CANCELLING MY GOLF OUTING, PRICELESS$$$. THE EXISTENCE OF A MINIMUM STANDARD DOES NOT REQUIRE N.H.T.S.A. TO IGNORE DEADLY PROBLEMS,' THE AGENCY SAID. IN ITS LETTER TO CHRYSLER, THE AGENCY CITED 32 REAR-IMPACT COLLISIONS THAT CAUSED FATAL FIRES RESULTING IN 44 DEATHS IN JEEP GRAND CHEROKEES, AND FIVE ACCIDENTS THAT RESULTED IN SEVEN DEATHS IN THE JEEP LIBERTY. CHRYSLER'S IDEA FOR THE LIMITED RECALL 'FIX' IS TO INSTALL TRAILER HITCHES ON CERTAIN MODEL YEAR 1992'98 GRAND CHEROKEES AND 2002'07 LIBERTY VEHICLES. ONE BIG PROBLEM: RESEARCH SHOWS THE TRAILER HITCH IS ESSENTIALLY USELESS IN HIGH-SPEED REAR-IMPACT CRASHES. AS FAR AS LOW-SPEED CRASHES ARE CONCERNED, EVEN CHRYSLER ADMITS THE HITCH WILL ONLY PROVIDE 'INCREMENTAL IMPROVEMENT IN THE CRASH ENERGY MANAGEMENT.' TO MAKE MATTERS WORSE, SOME OF THE JEEP VEHICLES THAT HAD ALREADY BEEN INVOLVED IN REAR-IMPACT FIRES ALREADY HAD A TRAILER HITCH INSTALLED. SOME GOOD IT DID THOSE OWNERS. THIS IS A CLASS ACTION LAWSUIT READY TO HAPPEN
NHTSA complaint #10655036 — an unverified report by a vehicle owner.
TRAILER HITCHES
JEEP HAS BEEN EXCEEDINGLY SLOW TO FOLLOW THROUGH ON THE MANDATED RECALL OF MY VEHICLE--I WAITED WELL OVER A YEAR FOR THE FIRST NOTICE, ANOTHER 6 MONTHS FOR THE NOTICE TO CONTACT MY LOCAL JEEP DEALER TO HAVE A HITCH INSTALLED TO PREVENT EXPLOSION DURING REAR-END COLLISION,OR HAVE MY AFTER-MARKET HITCH INSPECTED FOR MEETING THIS REQUIREMENT.I TRIED FOR 2 MONTHS TO GET AN APPOINTMENT FOR THE RECALL BUT WAS DELAYED REPEATEDLY.I ONLY GOT THE RECALL INSPECTION PERFORMED DURING THE COURSE OF HAVING OTHER PAID REPAIR WORK DONE.MY AFTER MARKET HITCH PASSED INSPECTION,SO NO OEM HITCH WAS INSTALLED. I MAILED IN THE ORIGINAL RECEIPT FOR THE AFTER-MARKET HITCH TO JEEP AS INSTRUCTED ON THE RECALL POSTCARD FOR REIMBURSEMENT BUT RECEIVED A PHONE CALL TODAY STATING THAT JEEP WILL NOT REIMBURSE ME FOR THE AFTERMARKET HITCH BECAUSE IT IS NOT AN OEM PART. I THEN REQUESTED TO HAVE AN OEM HITCH PUT ON IN PLACE OF THE ONE I PREVIOUSLY HAD INSTALLED BUT THEY REFUSE. THIS RECALL PROCESS HAS BEEN MISHANDLED BY JEEP ALL AROUND, START TO FINISH, AND NEEDS TO BE BETTER MONITORED BY NTSB OR OTHER APPROPRIATE GOVERNMENT ORGANIZATION RESPONSIBLE FOR COMPELLING AUTOMAKERS' COMPLIANCE WITH RECALLS. IF I HAD KNOWN JEEP WOULD APPROVE MY AFTER MARKET HITCH FOR RECALL PURPOSES BUT NOT REIMBURSE ME, I WOULD HAVE REMOVED MY AFTERMARKET HITCH TO SELL AND REQUIRED JEEP TO INSTALL AN OEM HITCH AT THEIR EXPENSE. IT MAKES NO SENSE TO SAY THAT JEEP'S RESPONSIBILITY FOR THE RECALL IS MET BY THE HITCH I PAID TO INSTALL, BUT THEN REFUSE TO REIMBURSE ME, WHEN I COULD HAVE REQUIRED THEM TO INSTALL AN OEM HITCH AT THEIR EXPENSE HAD I REMOVED MY HITCH PRIOR TO INSPECTION. JEEP/CHRYSLER IS GETTING AWAY WITH SOMETHING THEY SHOULD NOT. IF A HITCH SATISFIES RECALL REQUIREMENTS AND WAS PAID FOR BY THE CAR OWNER, THEN IT SHOULD QUALIFY FOR REIMBURSEMENT. DEEPLY WRONG FOR CONSUMERS.
NHTSA complaint #10654227 — an unverified report by a vehicle owner.
TRAILER HITCHES
RAIRDON JEEP DEALERSHIP HAS HAD OVER A MONTH TO INSTALL TRAILER HITCH FOR THE RECALL ON THESE VEHICLES AND AFTER CALLING THEM THREE TIMES THEY SAID I AM NUMBER 40 ON THEIR LIST AND THEY HAVE HAD ONLY TEN HITCHES DELIVERED TO THEM SINCE THE RECALL.
NHTSA complaint #10651702 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
ON MULTIPLE OCCASIONS JEEP WROTE THAT I WOULD RECEIVE A TRAILER HITCH TO ENHANCE SAFETY FROM REAR END COLLISIONS, TO PREVENT THE GAS TANK FROM BLOWING UP. WHEN I TOOL THE LIBERTY IN FOR THE RECALL, ALL THEY PUT ON WAS THE HOLDER FOR THE BALL HITCH. THEY DID NOT PUT ON THE TRAILER HITCH ITSELF. THEY PROVIDED A POORLY COPIED LETTER WHICH INCLUDED THIS PARAGRAPH: "DO NOT ATTEMPT TO TOW WITH THE CAMPAIGN-INSTALLED TRAILER HITCH ASSEMBLY. YOUR VEHICLE WAS NOT EQUIPPED WITH A CHRYSLER OEM TRAILER TOW PACKAGE AND THIS CAMPAIGN-HITCH ASSEMBLY DOES NOT INCLUDE THE NECESSARY WIRING HARNESSES AND/OR OTHER HEAVY DUTY COMPONENTS FOR TOWING." I BELIEVE THIS IS A SLAP IN THE FACE BY CHRYSLER TO ITS CUSTOMERS AND THE NHTSB, SAYING, "YOU CAN MAKE ME DO X, AND WE WILL AGREE, BUT THEN WE WON'T DO X, WE'LL DO X MINUS A AND B". IF IT ISN'T STRONG ENOUGH FOR A SIMPLE TOW, HOW IS IT GOING TO PROTECT ME IN A COLLISION? AND HOW IS PROMISING A TRAILER HITCH, BUT INSTALLING ONLY THE WEAKEST PART OF A TRAILER HITCH, COMPLY WITH THEIR EARLIER WRITTEN PROMISES? I HAVE VOICED THESE CONCERNS TO THE LOCAL DEALER AND TO THEIR CORPORATE OFFICE MANAGING THE RECALL, AND THEY HAVE BEEN DISMISSIVE OF MY QUESTIONS...UPDATED 11/17/14 *BF *TR
NHTSA complaint #10645002 — an unverified report by a vehicle owner.
TRAILER HITCHES
ON MULTIPLE OCCASIONS JEEP WROTE THAT I WOULD RECEIVE A TRAILER HITCH TO ENHANCE SAFETY FROM REAR END COLLISIONS, TO PREVENT THE GAS TANK FROM BLOWING UP. WHEN I TOOL THE LIBERTY IN FOR THE RECALL, ALL THEY PUT ON WAS THE HOLDER FOR THE BALL HITCH. THEY DID NOT PUT ON THE TRAILER HITCH ITSELF. THEY PROVIDED A POORLY COPIED LETTER WHICH INCLUDED THIS PARAGRAPH: "DO NOT ATTEMPT TO TOW WITH THE CAMPAIGN-INSTALLED TRAILER HITCH ASSEMBLY. YOUR VEHICLE WAS NOT EQUIPPED WITH A CHRYSLER OEM TRAILER TOW PACKAGE AND THIS CAMPAIGN-HITCH ASSEMBLY DOES NOT INCLUDE THE NECESSARY WIRING HARNESSES AND/OR OTHER HEAVY DUTY COMPONENTS FOR TOWING." I BELIEVE THIS IS A SLAP IN THE FACE BY CHRYSLER TO ITS CUSTOMERS AND THE NHTSB, SAYING, "YOU CAN MAKE ME DO X, AND WE WILL AGREE, BUT THEN WE WON'T DO X, WE'LL DO X MINUS A AND B". IF IT ISN'T STRONG ENOUGH FOR A SIMPLE TOW, HOW IS IT GOING TO PROTECT ME IN A COLLISION? AND HOW IS PROMISING A TRAILER HITCH, BUT INSTALLING ONLY THE WEAKEST PART OF A TRAILER HITCH, COMPLY WITH THEIR EARLIER WRITTEN PROMISES? I HAVE VOICED THESE CONCERNS TO THE LOCAL DEALER AND TO THEIR CORPORATE OFFICE MANAGING THE RECALL, AND THEY HAVE BEEN DISMISSIVE OF MY QUESTIONS...UPDATED 11/17/14 *BF *TR
NHTSA complaint #10645002 — an unverified report by a vehicle owner.
TRAILER HITCHES
I JUST WANT TO FILE A COMPLAINT INREGARD TO TRAILER HITCH THAT WAS NOT INSTALLED ON MY JEEP LIBERTY. THE DEALER SAID EVEN BEFORE THE PART FINALLY CAME THEY WOULD HAVE TO CHECK THE JEEP FOR CORROSION. I DO NOT FEEL MY JEEP HAS ANY MORE CORROSION ON THE FRAME THEN ANY 2003 JEEP WOULD HAVE. I'M SURE IF I WANTED TO PAY FOR A TRAILER HITCH ,ONE WOULD OR COULD BE INSTALLED. I THINK SINCE I TALKED TO NUMEROUS JEEP LIBERTY OWNERS, WHO WERE ALSO TURNED DOWN, THAT THIS IS CHRYSLER WAY OF GETTING AROUND THE COST OF INSTALLING THE TRAILER HITCH. I BELIEVE THIS IS A STALL TACTIC & AWAY CHRYSLER CAN GET AROUND THE RECALL. I HOPE YOU CAN CHECK ON THE NUMBER OF HITCHES THAT HAVE BEEN INSTALLED OR IF THE DEALERS GET A KICKBACK BY SAYING THEY CANNOT INSTALL A TRAILER HITCH! THANK YOU!
NHTSA complaint #10644888 — an unverified report by a vehicle owner.
TRAILER HITCHES
JEEP RECALL NOTICES REQUIRE HITCH INSTALLATION. DEALER (WOLFCHASE CHRYSLER JEEP IN BARTLETT, TN) DOES NOT HAVE HITCHES AND CANNOT GET THEM IN A TIMELY FASHION. DANGEROUS CONDITION FOR VEHICLE WHICH JEEP SEEMS INCAPABLE OF FIXING. DEALER HAS NOT GIVEN ANY ESTIMATE OF WHEN THEY WILL BE ABLE TO INSTALL NEW HITCH.
NHTSA complaint #10640926 — an unverified report by a vehicle owner.