2014 KIA Sedona problems

VISIBILITY:WINDSHIELD

The contact owns a 2014 Kia Sedona. The contact stated that while driving in sunlight, the contact became aware of bubbles on the windshield, causing blurred vision while driving. The dealer was notified of the failure, but the vehicle was not inspected. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 127,000.

NHTSA complaint #11721501 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Intermittent brake light reporting since November and repaired for leaking Fluid. December it continued and been leaking brake fluid. 3 seperate repair companies assessed and found the same issue that the brake module needs to be replaced and electrical compromised. The vehicle is currently at the Kia dealership (Cowboy Kia, Conroe, TX) awaiting repairs.

NHTSA complaint #11567429 — an unverified report by a vehicle owner.

SERVICE BRAKES

Intermittent brake light reporting since November and repaired for leaking Fluid. December it continued and been leaking brake fluid. 3 seperate repair companies assessed and found the same issue that the brake module needs to be replaced and electrical compromised. The vehicle is currently at the Kia dealership (Cowboy Kia, Conroe, TX) awaiting repairs.

NHTSA complaint #11567429 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

TWO ISSUES: 1. Latch on rear hatch back 2. Buttons on ceiling for side doors became inoperative Problems started after my first recall, but these were sporadic, so it was easy to dismiss it because the dealer was cooperative and professional. But now, I noticed there are no recalls other than complaints about the same issues. I suspect that there is a "switch" or command in the program that reverses, but I don't have a clue, other than it is irritating that I have to wait for some upgrade but it does not seem to be listed in order to resolve these issues that are not my fault, but have something to do with the original side door issue, and then a software security upgrade that I am supposed to wait and get before these are fixed. Who contacts us, in writing about these issues?

NHTSA complaint #11550031 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Had anti-theft software installed. Campaign cs2308a by dealership. After install, console buttons for power sliding rear doors don't work. Dealership had vehicle for 5 days and couldn't find fix. Recall campaign is a joke. Causes more problems than fixing issue of thief.

NHTSA complaint #11529921 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

Had anti-theft software installed. Campaign cs2308a by dealership. After install, console buttons for power sliding rear doors don't work. Dealership had vehicle for 5 days and couldn't find fix. Recall campaign is a joke. Causes more problems than fixing issue of thief.

NHTSA complaint #11529921 — an unverified report by a vehicle owner.

AIR BAGS

PLEASE DO RECALL ON THIS 2014 KIA Sedona, only 53,000 miles, for bad airbag system 2014 KIA airbag light on instr panel comes on, then off, then stays on. I took it to kia dealer and they said it was the ocs (passenger occupant sensor) in the seat, BUT when i sit in the drivers seat and with both seatbelts latched, i can press down on pass seat and the passenger airbag off light on the middle dash next to clock goes off (doesn't this say the sensor mat in the seat "is" working ? )... I wondering if they mis-diagnosed it. Any ideas how to get the instr airbag light to go off ? I checked 2 airbag fuses under dash, both good. Interestingly around the same time as the instru airbag light started staying on, the 2nd cigarette light blew a fuse (related? ) ... THANKS if you can please text me when any answer is posted [XXX]... thx or email me so I know to check. Dealer said $1,000 to fix it ?? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11514072 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The sliding doors of the Van do not stay closed. We could be driving down the road when they open and the chime starts going off. We find this is commonly associated with the scenerios right after the auto-close mechanism closes the door. (This is another issue as it does not reliably close the door.) To resolve the door suddenly opening situation, we have to stop, put the vehicle in park, and usually end up having to have the driver or front passenger get out of the car, wait for the auto-close system to get close to closing and then slam the back end of the door into place to get it to hold. We did try to take it to the Kia Dealership in Ogden Utah but the service manager there said he could not reliably replicate it so could not fix it. Apparently slamming the door is considered a viable alternative to the auto-close mechanism. We were told it is not a defect and that these things happen. It should be noted for other drivers, that the auto-close mechanism does appear to be closed. The door sensor does not chime to give warning that it is not seated all the way. Instead, as mentioned, we will be driving down the road when the door will rattle and open a little ways and the chime immediately starts going off. You will slow down and it the chime will stop, but once you pull over and take a look you will see the back end of the door is open a centimeter or so. Further to this point, if you dont immediately pull over, the door can pop open the rest of the way. What is most concerning is that it can happen anytime. I ahve not found any logical rhyme or reason for the issue. However I have had kids sitting near the door when the door opened on me. Luckily the seatbelts kept them in the car even though we were caught off-guard by the suddeness of the issue.

NHTSA complaint #11476732 — an unverified report by a vehicle owner.

STRUCTURE:BODY

The sliding doors of the Van do not stay closed. We could be driving down the road when they open and the chime starts going off. We find this is commonly associated with the scenerios right after the auto-close mechanism closes the door. (This is another issue as it does not reliably close the door.) To resolve the door suddenly opening situation, we have to stop, put the vehicle in park, and usually end up having to have the driver or front passenger get out of the car, wait for the auto-close system to get close to closing and then slam the back end of the door into place to get it to hold. We did try to take it to the Kia Dealership in Ogden Utah but the service manager there said he could not reliably replicate it so could not fix it. Apparently slamming the door is considered a viable alternative to the auto-close mechanism. We were told it is not a defect and that these things happen. It should be noted for other drivers, that the auto-close mechanism does appear to be closed. The door sensor does not chime to give warning that it is not seated all the way. Instead, as mentioned, we will be driving down the road when the door will rattle and open a little ways and the chime immediately starts going off. You will slow down and it the chime will stop, but once you pull over and take a look you will see the back end of the door is open a centimeter or so. Further to this point, if you dont immediately pull over, the door can pop open the rest of the way. What is most concerning is that it can happen anytime. I ahve not found any logical rhyme or reason for the issue. However I have had kids sitting near the door when the door opened on me. Luckily the seatbelts kept them in the car even though we were caught off-guard by the suddeness of the issue.

NHTSA complaint #11476732 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The sliding doors of the Van do not stay closed. We could be driving down the road when they open and the chime starts going off. We find this is commonly associated with the scenerios right after the auto-close mechanism closes the door. (This is another issue as it does not reliably close the door.) To resolve the door suddenly opening situation, we have to stop, put the vehicle in park, and usually end up having to have the driver or front passenger get out of the car, wait for the auto-close system to get close to closing and then slam the back end of the door into place to get it to hold. We did try to take it to the Kia Dealership in Ogden Utah but the service manager there said he could not reliably replicate it so could not fix it. Apparently slamming the door is considered a viable alternative to the auto-close mechanism. We were told it is not a defect and that these things happen. It should be noted for other drivers, that the auto-close mechanism does appear to be closed. The door sensor does not chime to give warning that it is not seated all the way. Instead, as mentioned, we will be driving down the road when the door will rattle and open a little ways and the chime immediately starts going off. You will slow down and it the chime will stop, but once you pull over and take a look you will see the back end of the door is open a centimeter or so. Further to this point, if you dont immediately pull over, the door can pop open the rest of the way. What is most concerning is that it can happen anytime. I ahve not found any logical rhyme or reason for the issue. However I have had kids sitting near the door when the door opened on me. Luckily the seatbelts kept them in the car even though we were caught off-guard by the suddeness of the issue.

NHTSA complaint #11476732 — an unverified report by a vehicle owner.

STRUCTURE:BODY:DOOR

The contact owns a 2014 Kia Sedona. The contact stated that the passenger’s side sliding door failed to open as needed. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing a control module replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the sliding door was not included in a recall. The failure mileage was approximately 52,000.

NHTSA complaint #11437834 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE

The contact owns a 2014 Kia Sedona. The contact stated while driving 45 mph, there was an abnormal fuel odor inside the vehicle. The vehicle was not yet diagnosed. There was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V101000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.

NHTSA complaint #11419187 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THE SLIDING PASSENGER DOORS OF THE VAN DO NOT COMPLETELY LATCH. DRIVING DOWN THE HIGHWAY WHEN DOOR ALARM STARTS GOING OFF AND SLIDING DOOR STARTS OPENING UP. AT THAT POINT I HAVE TO PULL OVER AND POWER OFF THE DOORS AND TRY TO GET THEM TO LATCH WITH POWER AGAIN. IF THAT DOESN'T WORK. I HAVE TO HAVE ONE OF MY KIDS HOLD THE DOORS SHUT WITH THEIR FOOT UNTIL WE CAN GET HOME SAFELY. THIS ONLY HAPPENS INTERMITTENTLY. OTHER TIMES LOADING INTO THE VAN; THE DOOR WILL ACT LIKE IT'S LATCHING AND THEN DOOR ALARM GOES OFF AND BEEPS AND RICOCHETS OPEN AGAIN. NOT ABLE TO CLOSE THE DOOR IN A STATIONARY POSITION EVEN WITH POWER OFF; LEAVING THE CAR UNUSABLE. WHEN I TURN THE POWER OFF AND TRY TO CLOSE MANUALLY AFTER THIS TYPE OF EPISODE. IT WON'T LATCH SOMETIMES AS WELL. SOMETIMES IT WILL RESET IT SELF. THIS TOO HAPPENS INTERMITTENTLY. KIA IS AWARE OF THE ISSUE; HAS SENT OUT A LETTER TO EXTEND THE WARRANTY FOR THIS. HOWEVER, IF I CANNOT REPRODUCE THESE THINGS FOR THEM AT THE TIME OF APPOINTMENT; THEY WILL NOT HONOR THEIR WARRANTY EXTENSION TO MAKE THE REPAIR BECAUSE I CANNOT REPRODUCE THE DANGEROUS SCENARIO RIGHT IN FRONT OF THEM. THIS IS VERY VERY DANGEROUS. BECAUSE THIS HAPPENS INTERMITTENTLY; 'REPRODUCING THE ISSUE' IN ORDER TO MAKE THIS REPAIR FOR THE SAFETY OF MY CHILDREN IS A LOOPHOLE FOR KIA NOT TO FIX THIS. I'M REQUESTING YOU INVESTIGATE THIS DANGEROUS PROBLEM. THE CASE NUMBER WITH KIA IS 14095557 THE NEW VEHICLE LIMITED VEHICLE EXTENSION IS : 2011-2014 MY SEDONA POWER SLIDING DOOR LATCHING

NHTSA complaint #11407244 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

SLIDING DOORS DO NOT PROPERLY LATCH / CLOSE ALL THE WAY / PROPPERLY

NHTSA complaint #11390786 — an unverified report by a vehicle owner.

ENGINE

WE WERE TRAVELING FROM BLOOMSBURG, PA TO MYRTLE BEACH, SC ON DECEMBER 26, 2019 AND AS WE WERE PULLING OFF THE ROAD TO FIND A GAS STATION THE ENGINE TURNED OFF/STOPPED WORKING AND WE LOST THE POWER STEERING. LUCKILY MY HUSBAND WAS ABLE TO SAFELY PULL OFF THE SIDE OF THE ROAD AND STOP IN A SAFE AREA. AT THAT TIME THE ENGINE SMOKED AND WE CHECKED ALL THE FLUIDS. THE OIL APPEARED TO BE LOW BUT NO INDICATOR LIGHTS CAME ON PRIOR. WE PROCEEDED TO GET OIL AND AFTER WE PUT IT IN AND TRIED TO DRIVE IT THERE WAS A LOUD KNOCKING SOUND SO WE DID NOT PROCEED FORWARD. WE CALLED FOR A TOW TRUCK TO TOW US TO THE CLOSEST KIA DEALERSHIP WHICH WAS KOONS OF WOODBRIDGE, VA WHICH WAS 10 MINUTES AWAY. AFTER WE GOT IT THERE THEY WERE ABLE TO START IT AND MOVE IT INTO THE GARAGE. WE TOLD THEM WHAT HAPPENED AND THAT WE FILLED THE OIL, THAT THERE WERE NO SENSOR ALERTS BEFORE THE ENGINE JUST SHUT OFF. AFTER THEY LOOKED INTO THE VEHICLE THEY TOLD US THAT THEY COULDN'T FIND ANY OIL LEAKS BUT TO DIAGNOSIS IT THEY'D HAVE TO TEAR THE ENGINE DOWN. THEY ADVISED THAT THE DIAGNOSTICS AND REPAIR MIGHT BE COVERED BY KIA'S POWER TRAIN WARRANTY BUT IF ANY SLUDGE WAS FOUND IT WOULD VOID THE WARRANTY. THEY ESTIMATED THE DIAGNOSIS AND REPAIR TO THE ENGINE TO BE $10,000 DOLLARS. THEY BELIEVED THEY KNEW WHAT THE PROBLEM WAS AND TWO KEY PARTS WOULD NEED TO BE REPLACED. WE OPTED TO TRADE THE VEHICLE IN TO KOONS KIA IN WOODBRIDGE AND PURCHASED A 2018 SORENTO LEFT OVER DUE TO THE TIME IT WOULD TAKE TO DIAGNOSIS THE ENGINE FAILURE AND POSSIBLE COSTS. THIS WAS THE FIRST DAY OF OUR VACATION.

NHTSA complaint #11377435 — an unverified report by a vehicle owner.

ENGINE

STRANGE NOISE WHEN AT A STOP LIGHT SOUND SOUNDS LIKE A BASE NOISE IN THE ENGINE HAVE TAKEN INTO THE KIA DEALER IN AUBURN WA TWICE WITH NO CONFIRMED PROBLEM

NHTSA complaint #11312269 — an unverified report by a vehicle owner.

ENGINE

THE CAR HAS BEEN BURNING AN EXCESSIVE AMOUNT OF OIL AND SMOKES VERY BADLY WHEN FIRST STARTED FOR OVER ALMOST 2 YEARS. THE CHECK ENGINE LIGHT STARTED COMING ON RECENTLY AND CAR RUNS ROUGH AND SHUTS OFF. I TOOK IT TO MY SERVICE REPAIR SHOP AND WAS TOLD THAT IT'S AN INTERNAL PROBLEM IN THE ENGINE AND HE CHECKED AND SAID KIA HAD A RECALL ON SEDONA FOR INTERNAL ENGINE ISSUES. I CHECKED AND CAN'T FIND THE RECALL THAT THE REPAIR SHOP FOUND. MY CAR HAS BEEN DOWN FOR TWO WEEKS AND I AM STILL MAKING PAYMENTS ON A VEHICLE THAT HAS BEEN WELL MAINTAINED BY KEEPS SHUTTING OFF AND IDLING ROUGH WHEN BEING DRIVEN.

NHTSA complaint #11308162 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

PARKED ON STREET, WENT TO START VEHICLE AND THE VEHICLE WOULD NOT START. HAD PASSENGER LOOK UNDERNEATH AFTER TESTING BATTERY CHARGE AND OTHER ELECTRICAL FUNCTION. TRIED TO START AGAIN. THE STARTER WAS THROWING SPARKS. FOUND OUT THE STARTER WAS BAD. HAVE A NEW PART ON ORDER AT A PRICETAG OF $220 WITH 94,000 MILES ON THE VEHICLE.

NHTSA complaint #11269011 — an unverified report by a vehicle owner.

ENGINE

PARKED ON STREET, WENT TO START VEHICLE AND THE VEHICLE WOULD NOT START. HAD PASSENGER LOOK UNDERNEATH AFTER TESTING BATTERY CHARGE AND OTHER ELECTRICAL FUNCTION. TRIED TO START AGAIN. THE STARTER WAS THROWING SPARKS. FOUND OUT THE STARTER WAS BAD. HAVE A NEW PART ON ORDER AT A PRICETAG OF $220 WITH 94,000 MILES ON THE VEHICLE.

NHTSA complaint #11269011 — an unverified report by a vehicle owner.

ENGINE

EXCESSIVE OIL CONSUMPTION

NHTSA complaint #11245630 — an unverified report by a vehicle owner.