65 of the 3,406 complaints filed about the KIA Sedona are about the glass, mirrors and wipers — 2% of everything owners reported. The worst model year for it is 2002.
65
Complaints
2%
Share of all complaints
1
Crashes
2
Fires
VISIBILITY:WINDSHIELD
The contact owns a 2014 Kia Sedona. The contact stated that while driving in sunlight, the contact became aware of bubbles on the windshield, causing blurred vision while driving. The dealer was notified of the failure, but the vehicle was not inspected. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 127,000.
NHTSA complaint #11721501 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Since the same year I bought my 2017 kia Sedona L which was [XXX], from Orlando Kia North, Longwood florida; I have been having an electrical safety issue. The wipers turn on by themselves front and rear and I can't turn them off. In addition to this problem I've been having for almost 5 years now, the highbeam will also at different times do the same thing, turn on by itself. My headlights have also turned off on one or two occasions as well. In around August of 2019 I first took my vehicle in with the complaint and several times afterwards. The first 2 times they couldn't duplicate the issue so nothing was done. After that they said they found a short and replaced the clock spring then after that it was a short in the multifunction switch. Neither of these replacements have resolved the issue. I believe the owner before me had the same problem and this is the reason why they traded the vehicle and Kia never fixed the problem and just resold it as is, without notifying me of the issue. Also in this time period I started noticing water getting into the rear gate. On [XXX] the grommet was replaced, I took it back again and the washer line was replaced. Til today I still have the same problem. I gave up hope with Kia after speaking to supervisors and managers, I called their headquarters spoke with Melissa Hyatt I was given a case # which I still have on file, but all she did was redirect me back to the dealership. I also filed a complaint with you (NHTSA) and still have my complaint # 11337324 within my files, but didn't receive any response. I am still paying for this vehicle and would love some assistance with my safety problems that many others seem to be dealing with as I have noticed the same complaint for this same vehicle have been submitted. Look forward to hearing from someone soon. Thank you and sorry for such the long explanation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11573883 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
HEADLAMP WIRING HARNESS DEFECTIVE. LOW BEAM INOPERATIVE. HAPPENED AD I WAS DRIVING ON VACATION. I'VE READ SEVERAL BLOGS ABOUT SAME ISSUE WITH OTHER OWNERS. NO RECALL HAS BEEN ISSUED. MY VEHICLE IS 4 YEARS OLD.
NHTSA complaint #11403414 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
THE REAR VIEW CAMERA SETTING ENGAGES WHENEVER THE CAR IS PUT INTO REVERSE. THE DRIVER COMES TO RELY ON THE BACKUP CAMERA. SEVERAL TIMES THE BACKUP CAMERA FAILS TO TURN ON AND CAN NOT BE MANUALLY TURNED ON. I FEEL THAT THERE IS A CORRELATION BETWEEN TURNING THE CAR ON AND PUTTING IT INTO REVERSE QUICKLY HOWEVER I CAN NOT REPRODUCE THIS AT WILL. THIS HAS HAPPENED 10+ TIMES. I HAVE ALSO NOTICED ON SOME BUT NOT ALL OCCASIONS THAT AFTER REVERSING, WHEN I PUT THE CAR IN DRIVE, SUDDENLY THE BACKUP CAMERA DOES ENGAGE ALTHOUGH I'M NOW DRIVING FORWARD. I'M CONCERNED THAT PEOPLE WHO HAVE BEEN ACCUSTOMED TO USING THE BACKUP CAMERA WILL GET IN A CRASH OR RUN INTO A PERSON WHEN THE BACKUP CAMERA INTERMITTENTLY FAILS.
NHTSA complaint #11301934 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
IMAGES ON THE BACKUP CAMERA IS INTERMITTENTLY VERY DIFFICULT TO SEE. THIS IS EASY TO REPRODUCE WHEN BACKING OUT OF A COVERED GARAGE INTO SUNLIGHT. WHILE THE ENTIRE CAR IS IN THE SHADE THE IMAGE IS CLEAR, HOWEVER AS SOON AS THE CAMERA ON THE BACK OF THE CAR HITS THE SUN, THE IMAGE BECOMES VERY DIFFICULT TO SEE. IT IS "BLOWN OUT" AND VERY WHITE. AS SOON AS THE FRONT OF THE CAR WHERE THE LIGHT SENSOR IS HITS THE SUNLIGHT THE BACKUP IMAGE ADJUSTS AND IS CLEAR AND EFFECTIVE. THE SYSTEM NEEDS A LIGHT SENSOR WHERE THE CAMERA IS LOCATED IN ORDER TO ADJUST THE LIGHT SETTINGS TO MATCH THE CAMERA'S ENVIRONMENT. THIS IS DANGEROUS IN THAT THE CAMERA IS INITIALLY WORKING AND THEN SUDDENLY BECOMES UNUSABLE WHILE THE DRIVER MAY BE RELYING ON IT. THIS COULD RESULT IN A CRASH OR INJURY AS THE DRIVER BACKS UP WHILE RELYING ON THE BACKUP CAMERA SYSTEM. THIS IS FAIRLY EASY TO REPRODUCE CONSISTENTLY.
NHTSA complaint #11301935 — an unverified report by a vehicle owner.
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SEDONA. WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. FROM THE REARVIEW MIRROR, THE CONTACT NOTICED FRAGMENTS OF GLASS FALLING OFF THE VEHICLE. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. WHEN SHE LOOKED UP, SHE NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO HAWKINSON KIA (LOCATED AT 5501 MILLER CIR DR, MATTESON, IL 60443, (708) 720-8999) WHERE NO SIGNS OF AN IMPACT WERE PRESENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 61,000.
NHTSA complaint #11244274 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
ON THE MORNING OF THE INCIDENT I DROVE TO WORK (APPROX 25 MILES) AT SPEEDS IN EXCESS OF 60 MPH WITH NO INCIDENT. AFTER PARKING I ENTERED MY WORKPLACE. DURING LUNCH I GOT IN THE VEHICE AND BEGAN TO TRAVEL TO A NEARBY REASTAURANT. I WAS DRIVING AT APPROXIMATELY 45 MPH WHEN THE VHEICLE'S HOOD BECAME UNLATCHED AND OPENED. THE HOOD OPENED WITH SUCH FORCE THAT THE HOOD LIFT STRUT SUPPORTS BROKE, ALLOWING THE HOOD TO OPEN, OVER EXTEND, OBSTRUCT MY VISION, AND STRIKE THE WINDSHIELD. UPON STRIKING THE WINDSHIELD THE GLASS SHATTERED. I SLOWLY PULLED TO A NEARBY PARKING LOT, TOOK A PICTURE WITH MY PHONE,AND CLOSED THE HOOD. I LATER CALLED KIA CUSTOMER SERVICE AT 1-800-333-4542 AND REPORTED THE INCIDENT. I WAS GIVEN A CASE NUMBER OF 13015302. I WAS ADVISED TO PROCEED TO AN AUTHORIZED KIA DEALEARSHIP AND BE SEEN FOR NHTSA RECALL NUMBER 16V-389. IF THE LATCH WAS FAULTY, I WAS TOLD THAT KIA WOULD COVER THE COSTS OF REPAIRS. WHEN THE DEALERSHIP WAS CALLED, I WAS ASSURED THAT THERE WERE NOT RECALLS ON MY VEHICLE, WHEN TO THE CONTRARY, I WAS SENT A RECALL DOCUMENT SC134 FROM KIA CASE WORKER, BILLY WELLS. I WAS FINALLY ABLE TO SCHEDULE AN APPOINTMENT. I DROPPED THE VEHICLE OFF FOR THE APPOINTMENT. AFTER APPROXIMATELY 4 HRS THE LOCAL KIA DEALERSHIP SERVICED THE VEHICLE AND PRODUCED PAPER WORK STATING THAT THERE WAS NO PROBLEM WITH THE EQUIPMENT.
NHTSA complaint #11176123 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WE ONLY HAD OUR VEHICLE 5 MONTHS AND MY HUSBAND WAS SITTING IN TRAFFIC DURING A SNOWSTORM AND THE WIPERS STOPPED WORKING. WE TOOK THE VEHICLE TO THE DEALER AND THEY TOLD US IT'S NOT A MANUFACTURER'S DEFECT SO WE WOULD HAVE TO PAY $507 OUT OF POCKET TO REPLACE THE WIPER MOTOR. THEY CLAIM THAT HAPPENED FROM SOMEONE MOVING HEAVY SNOW OFF THE WINDSHIELD WITHOUT CLEARING OFF THE WINDSHIELD FIRST. MY HUSBAND HAS AN ICE SCRAPER AND HE TOLD ME HE USED IT, NOT TO MENTION, HE KEPT THE HEAT ON THE WINDOW THE ENTIRE TIME. I THINK IT'S RIDICULOUS FOR THEM TO HAVE US TO BELIEVE THAT ON THE FIRST SNOWSTORM OF THE YEAR, THE WIPER TEETH GOT RUINED FROM SNOW, WHAT'S THE PURPOSE OF THE WIPERS? IT HAS BEEN ALMOST A WEEK SINCE WE LEFT THE DEALER AND THEY HAD NO CONSCIOUS ABOUT US DRIVING OUT OF THERE WITH NO WIPERS. WE CANNOT AFFORD $507 SO OUR FREEDOM TO DRIVE OUR BRAND NEW CAR WHENEVER WE WANT IS LIMITED UNTIL WE FIGURE OUT WHAT WE CAN DO.
NHTSA complaint #11153048 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
SIDE VIEW MIRRORS WILL GO DOWN IN BACKUP POSITION WHILE DRIVING RESULTING IN A LOSS OF VISION ON CARS BESIDE AND BEHIND YOU. TRIED REPLACING WITH AFTERMARKET MIRRORS AND THE SAME HAPPENS. THIS IS THIRD TIME THIS VEHICLE HAS HAD THE SAME PROBLEM. ISSUE OCCURS ANYTIME VEHICLE IS STARTED. YOU CAN SET THE MIRRORS, TURN OFF THE SETTINGS ADJUSTER AND AT A RANDOM TIME THEY WILL GO ALL THE WAY DOWN.
NHTSA complaint #11130740 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 KIA SEDONA. THE CONTACT STATED THAT THE SUN ROOF SPONTANEOUSLY SHATTERED WHILE DRIVING 65 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO JEFFREY KIA (30900 GRATIOT AVE, ROSEVILLE, MI), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. *BF UPDATED 8/13/18
NHTSA complaint #11045567 — an unverified report by a vehicle owner.
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 KIA SEDONA. THE CONTACT STATED THAT THE SUN ROOF SPONTANEOUSLY SHATTERED WHILE DRIVING 65 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO JEFFREY KIA (30900 GRATIOT AVE, ROSEVILLE, MI), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. *BF UPDATED 8/13/18
NHTSA complaint #11045567 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
REAR WINDOW BROKE WHILE I WAS TAKING THE TRAILER HITCH OFF THE CAR MY FACE WAS INCHES FROM THE GLASS.NOTHING CAUSED THIS,IT BROKE ON ITS OWN.I BELIEVE KIA IS TRYING TO COVER UP THE PROBLEM
NHTSA complaint #11015899 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
ISSUE 1. VEHICLE APPEARS TO HAVE A BROKEN LOCK MECHANISM OR BAD SENSOR ON THE AUTOMATED REAR DRIVERS DOOR. WHEN SHUT AND IN DRIVE, DRIVING DOWN THE ROAD AT 55 MPH, DOOR HAS FLOWN OPEN TWICE. I HAVE 2 CHILDREN THAT SIT IN THESE SEATS AND I WILL NOT PLACE THEM IN THE VEHICLE AGAIN UNTIL THIS SAFETY ISSUE IS RESOLVED. ISSUE 2 - FRONT WINDSHIELD REAR VIEW MIRROR HAS INTERMITTENTLY WENT IN AND OUT OF NIGHT MODE DURING DAYTIME DRIVING. THIS IS A SAFETY ISSUE AND CARS ARE BARELY VISIBLE WITH THE GREEN TINTED NIGHTTIME MODE ON. ADDITIONALLY, RAIN MAKES THIS CONDITION WORSE.
NHTSA complaint #11000428 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
SINCE THE LEASE FROM NEMET KIA STARTED IN JUNE 2016 THE EXTERIOR OF WINDSHIELD HAS HAD A FILM THAT SMEARS THE WINDOW AND OBSTRUCTS DRIVER VIEW IN THE RAIN. WHEN DRY THE WINDOW IS CLEAR BUT IN THE RAIN THE FILM BECOMES AN ISSUE. THERE WASN'T MUCH RAIN DURING THE SUMMER SO I DEALT WITH IT HOPING IT WOULD WEAR OFF THROUGH REGULAR USE OF THE WIPERS. I HAVE ALSO CLEANED THE GLASS NUMEROUS TIMES WITH NEGATIVE RESULTS. WHEN THE CAR CAME IN FOR THE FIRST SERVICE IN SEPT. 2016 THE TECH TRIED TO REMOVE THE FILM BUT THEY COULD NOT ADDRESS IT PROPERLY (NOTED ON WORK RECEIPT) AND THE FILM IS STILL THERE. DURING THE HEAVY RAINS OF THE LAST FEW DAYS THE CAR IS VERY DIFFICULT TO DRIVE DUE TO THE SMEARED WINDSHIELD. THE PROBLEM GETS WORSE WHEN DRIVING AT NIGHT IN THE RAIN. KIA DEALER KEPT CAR FROM OCTOBER 11-14 2016 AND ATTEMPTED TO CLEAN WINDOW AND VERIFIED THE PROBLEM REQUIRED REPLACEMENT OF WINDSHIELD. AS OF NOVEMBER 21, 2016 THE WINDSHIELD HAS YET TO BE REPLACED. KIA AND DEALER KEEP PUSHING BACK REPLACEMENT DATE AND THE CAR IS UNSAFE TO DRIVE. KIA HAS BEEN CONTACTED AND THEY ASSIGNED THE ISSUE CASE #K3296615.
NHTSA complaint #10927129 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WHILE OUR FRONT WINDSHIELD WAS BEING REPLACED DUE TO DAMAGE FROM ROAD DEBRIS, THE TECHNICIAN INFORMED US AND SHOWED US HOW THE WINDOW WAS SEPARATING FROM THE CAR. THE ADHESIVE WAS COMPLETELY SEPARATED FROM THE WINDOW PANE. THE DEFECT WAS NOTED IN THE UPPER LEFT AND RIGHT SIDES OF THE WINDOW. THE TECHNICIAN INFORMED US THAT IN THE EVENT OF A COLLISION, THE WINDOW WOULD HAVE DISLODGED FROM THE VEHICLE.
NHTSA complaint #10894768 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
MY WIPER MOTOR HAD TO BE REPAIRED TWICE BECAUSE OF SNOW AT A COST OF $168.00 I HAVE HAD MANY CARS AND NONE THAT COULD NOT BE USED IN THE SNOW. WHEN IT STOPS I AM DRIVING ON A HIGHWAY I CAN NOT SEE COULD BE IN A VERY BAD ACCIDENT. I FEEL THERE IS A DEFECT.
NHTSA complaint #10824552 — an unverified report by a vehicle owner.
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2005 KIA SEDONA. WHILE DRIVING 55 MPH, THE SUN ROOF DETACHED FROM THE VEHICLE WHICH NEARLY CAUSED A CRASH. THE VEHICLE EXPERIENCED MODERATE CORROSION AROUND THE DOORS AND THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
NHTSA complaint #10785697 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I WAS DRIVING DOWN A COUNTRY HIGHWAY AT 55MPH IN POURING RAIN AT ABOUT 7:00PM, DARK. THE WINDSHIELD WIPERS WERE ON CONSTANTLY HOWEVER NOT ON THE HIGHEST SETTING. I WENT AROUND A CURVE AND THE WIPERS JUST STOPPED. NO WARNING, NO NOISE, NOTHING, JUST STOPPED. LUCKILY NO ONE WAS AROUND ME AND I COULD GET TO THE SIDE OF THE ROAD. MY HUSBAND LOOKED AT IT WHEN WE GOT IT HOME AND IT APPEARS THAT THE LINKAGE HAS SHEARED OFF.
NHTSA complaint #10660422 — an unverified report by a vehicle owner.
VISIBILITY:GLASS, SIDE/REAR
GOING DOWN 251 AND THEY WERE BUSH HOGING AND WE SLOWED DOWN AND THE LAST ONE WE WENT BY BROKE THE PASSENGER SIDE BACK WINDOW.
NHTSA complaint #10605647 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I HAD THE WIND SHIELD WIPER HEATER ON TO HELP DE-ICE THE WIND SHIELD. APPROXIMATELY 10 MINUTES INTO TRAVEL I SMELLED AN ELECTRICAL BURNING SMELL. I PULLED OVER INTO A GAS STATION AND STARTED TO INSPECT THE CAR, OPENED THE HOOD AND LOOKED AROUND AND THE INSTRUMENT PANELS, FUSES ETC. I DIDN'T FIND ANYTHING. I GOT BACK INTO THE CAR AND I HEARD WHAT SOUNDED LIKE GLASS CRACKING AND HEARD A POPPING NOISE. THERE WAS SMOKE COMING FROM THE LOWER WIND SHIELD. I GOT BACK OUT AND LOOKED AND IT APPEARED THAT THE WIPER HEATER MALFUNCTIONED IN THE WIND SHIELD AND POPPED A HOLE IN THE WIND SHIELD. THERE WAS SCORCHING AROUND THE HOLE THAT WAS BLOWN IN THE WIND SHIELD AND THE WINDSHIELD CONTINUED TO CRACK UP THROUGH THE DRIVERS LINE OF VISION AND ALSO ALL THE WAY ACROSS TO THE PASSENGER SIDE OF THE WINDOW. I CALLED KIA AND ASKED ABOUT WARRANTY BUT THEY SAID THEY WOULD NOT COVER IT EVEN THOUGH THEY HAVE HEARD OF IT HAPPENING BEFORE, I DID FIND OUT THAT ANOTHER MODEL OF THIS SAME MAKE WAS RECALLED FOR THIS SAME THING HAPPENING.
NHTSA complaint #10574188 — an unverified report by a vehicle owner.