232 of the
7,478 complaints filed about the Nissan Murano
are about the doors, latches and locks —
3% of everything owners reported.
The worst model year for it is 2005.
The contact owns a 2018 Nissan Murano. The contact stated while driving 30 MPH around a curve, the four doors of the vehicle unlocked independently. The message "Door Open" was displayed and an alarm sounded while the contact continued driving. The contact stated that the failure mainly occurred while making right turns; however, the failure had been recurring increasingly, while making turns, and while driving straightforward. The vehicle was taken to the dealer several times, and the dealer diagnosed the vehicle, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a monetary compensation in exchange of not trading the vehicle. The failure mileage was approximately 4,500.
NHTSA complaint #11545887 — an unverified report by a vehicle owner.
The contact's girlfriend owns a 2013 Nissan Murano. The contact stated that the driver’s side door would fail to unlock or lock from the outside. The dealer was called about the failure and informed the contact that the failure may be an electrical failure. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
NHTSA complaint #11439849 — an unverified report by a vehicle owner.
The contact owns a 2014 Nissan Murano. The contact stated that the convertible hood failed to close securely. The contact stated that the several functions failed to operate with the convertible top unlatched. The contact took the vehicle to the dealer who confirmed that the convertible hood failed and needed to be replaced. The contact was referred to a hood specialist. The vehicle had not been repaired due to the owner not being able to purchase the individual parts needed. The manufacturer was not made aware of the issue. The approximate failure mileage 35,000.
NHTSA complaint #11419884 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LOCK OR UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MATT CASTRUCCI NISSAN (3013 MALL PARK DR, DAYTON, OH, (855) 299-1946), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 79,000.
NHTSA complaint #11279509 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DOOR LATCH WOULD NOT OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 138,000.
NHTSA complaint #10808899 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT BOTH REAR DOORS AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT DRIVER SIDE DOOR TO OPEN THE OTHER DOORS. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
NHTSA complaint #10715770 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT UNLOCK FROM THE INSIDE OR OUTSIDE WITH A KEY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
NHTSA complaint #10714740 — an unverified report by a vehicle owner.
MY DOOR LOCK FOR MY PASSENGER FRONT SIDE DOES NOT UNLOCK. I HAVE NO IDEA WHY BUT I HAVE TO MANUALLY UNLOCK THIS NOW. I HAVE RESEARCHED THIS ONLINE AND SPOKE WITH MY LOCAL NISSAN DEALERSHIPS. THIS IS A SAFETY ISSUE AND SHOULD BE REPAIRED BY A RECALL. PLEASE ADVISE.
NHTSA complaint #10706428 — an unverified report by a vehicle owner.
MY 2009 NISSAN MURANO LOCKS ON REAR DOORS FOR BOTH PASSENGER AND DRIVER SIDE STARTED FAILING INTERMITTENTLY AND I COULD ONLY OPEN THEM BY REACHING IN FROM FRONT AND MANUALLY FLIPPING LOCK. NOW THEY ARE NOT WORKING AT ALL. I BROUGHT THEM TO MY SERVICE MECHANIC AND HE QUOTED APPROX. $500 FOR EACH! I DON'T HAVE THAT KIND OF MONEY TO PUT INTO THIS CAR. RECENTLY I HAD MY ELDERLY PARENTS VISITING AND REALIZED HOW DANGEROUS IT WAS THAT MY MOTHER COULD NOT GET OUT OF THE CAR ON HER OWN AS THE REAR PASSENGER DOOR WON'T OPEN FROM THE INSIDE. BUT WHEN I "ALARM/LOCK" THE CAR, THE DOORS WILL STILL OPEN AND THE ALARM WILL SOUND. BUT THERE IS NO SAFETY OF HAVING LOCKED DOORS THE DRIVER SIDE DOOR STILL WORKS BUT THERE IS A MISERABLE RATTLE INSIDE. THIS IS THE MOST ANNOYING, UNSAFE AND POOR QUALITY PROBLEM I HAVEEVER HAD WITH A CAR. AND IT IS EVEN MORE FRUSTRATING THIS IS A COMMON PROBLEM THAT HAS BEEN HAPPENING FOR SO MANY YEARS. I WAS PLANNING ON BUYING ANOTHER MURANO, BUT NOW RECONSIDERING AND MAY GO BACK TO HONDA OR TOYOTA.
NHTSA complaint #10706385 — an unverified report by a vehicle owner.
I HAVE A 2004 NISSAN MURANO. I TOOK MY CAR TO THE SHOP TODAY BECAUSE THE DOORS ARE NOT LOCKING OR UNLOCKING. MY HATCH ONLY WORKS SOME OF THE TIME AS WELL. I FOUND OUT THAT THE ACTUACTOR IS OUT ON ALL THE DOORS. THIS IS CRAZY ARE OUT ON A CAR THAT ONLY HAS 79K MILES ON IT AND IS 11 YEARS OLD. THE COST WILL BE ABOUT 2K TO GET FIXED. THIS IS A SAFETY ISSUE, I HAVE THREE SMALL KIDS. HAVING TO THEM STAND OUTSIDE WHILE I CLIMB INSIDE TO MANUALLY UNLOCK THE DOORS IS UNSSAFE. IF I LEAVE THE CAR UNLOCKED AT NIGHT WHEN WE ARE OUT, THAT LEAVES US VULNERABLE FOR SOMEONE ENTERING THE CAR AND HIDING IN IT UNTIL WE RETURN. ONCE WE GET IN WE MANUALLY LOCK THE DOORS BUT IF THERE IS AN ACCIDENT AND WE NEEDED TO QUICKLY EXIT OR EMERGENCY RESPONDS NEED TO QUICKLY GET US OUT OF THE CAR, IT IS NOT POSSIBLE. IT IS GOING TO COST 2K TO GET THIS FIXED. I HAVE BEEN READING FORUMS, THIS IS A BIG ISSUE ON THE NISSAN MURANO, IT NEEDS TO BE A RECALL. IF IT IS NOT A RECALL, I WOULD LIKE NISSAN ACCEPT SOME OF THE FINANCIAL RESPONSIBILITY OF THIS REPAIR.
NHTSA complaint #10704842 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DRIVERS SIDE DOOR LOCK WOULD FREEZE IN ANY TEMPERATURES UNDER 40 DEGREES. THE DOOR FAILED TO OPEN OR CLOSE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WARMED THE VEHICLE UP AND THE DOOR OPENED. THE FAILURE MILEAGE OF THE VEHICLE WAS 3,500. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10671249 — an unverified report by a vehicle owner.
BEGAN HAVING ISSUES WITH THE LOCKS TO THE POINT THE REAR HATCH LOCKS AND WON'T UNLOCK, NOT ALL DOORS LOCK OR UNLOCK ANYMORE. TOOK TO OUR MECHANIC AND WHEN HE REPLACED THE SWITCH IT STILL DIDN'T WORK. HE DID SOME RESEARCH AND SAID THIS IS AN ISSUE FROM NISSAN DIRECTLY WITH THE ACTUATORS.
NHTSA complaint #10640213 — an unverified report by a vehicle owner.
THE ISSUE WITH MY NISSAN MURANO IS THE LOCK ACTUATOR BEGINNING TO GO OUT. IT STARTED IN MAY WHEN THE KEY FOB BEGAN NOT WORKING. WE STARTED HAVING TO UNLOCK THE VEHICLE WITH THE KEY AND THEN UNLOCK THE OTHER DOORS WITH THE BUTTON ON THE DOOR. THIS WAS FINE UNTIL THE LOCK ON THE DOOR BEGAN TO FAIL. IT WORKS OCCASIONALLY BUT NOT ALL THE TIME. THIS IS MY WIFE'S CAR AND WE HAVE ONE CHILD AND ANOTHER ON THE WAY, AND SHE WILL BE USING THIS VEHICLE TO TRANSPORT TWO KIDS WHILE I'M AT WORK. IT'S A SAFETY ISSUE BECAUSE DURING INCLEMENT WEATHER MY WIFE CAN'T PUT OUR BABY ON THE GROUND TO UNLOCK ALL THE DOORS AFTER THE ACTUATOR COMPLETELY FAILS. NOT ONLY FOR THAT REASON IS IT A SAFETY HAZARD BUT JUST BECAUSE A FIRE HASN'T OCCURRED YET BECAUSE OF THIS ELECTRICAL ISSUE DOESN'T MEAN THAT ONE WILL NOT HAPPEN. AS A FATHER THIS IS SOMETHING I HAVE TO BE CONCERNED WITH.
NHTSA complaint #10629907 — an unverified report by a vehicle owner.
I HAVE BEEN UNABLE TO UNLOCK MY RIGHT SIDE DOORS AND TRUNK FOR QUITE SOME TIME. TOOK IT INTO THE NISSAN DEALERSHIP AND THEY ADVISED ME THAT IT IS DUE TO THE DOOR LOCK ACTUATORS. THEY QUOTED ME A RIDICULOUS AMOUNT OF $1500 TO FIX. I LOOKED ONLINE AND FOUND THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM AND ALSO SIGNED A PETITION TO HAVE NISSAN ISSUE A RECALL.
NHTSA complaint #10626656 — an unverified report by a vehicle owner.
WE HAVE A 2005 NISSAN MURANO THAT HAS HAD THE DOOR LOCK ACTUATORS FAIL REPEATEDLY SINCE WE'VE OWNED THE CAR. WHEN THE LOCKS FAIL, THE DOORS AND REAR HATCH CAN NOT BE OPENED OR LOCKED WITH EITHER THE REMOTE FOB OR THE ELECTRIC CONTROLS ON THE DOORS. THEY NEED TO BE OPENED MANUALLY BY RELEASING THE LOCKING LEVER BY HAND. OFTEN WHEN THEY FAIL THE REAR HATCH CAN NOT BE OPENED BECAUSE THERE IS NOT A MANUAL RELEASE THIS IS EXTREMELY DANGEROUS AND IS A KNOWN PROBLEM WITH THIS STYLE OF DOOR LOCK ACTUATOR. NISSAN IS AWARE OF THIS ISSUE AND HAS DEEMED THE REPAIR OUT OF WARRANTY EVEN THOUGH THIS PROBLEM HAS OCCURRED WHILE UNDER WARRANTY AND EVER SINCE. THE INDIVIDUAL ACTUATOR FOR EACH DOOR APPROACHES $500 IN COST. THEY'VE ADVISED TO NOT HAVE THIS PROBLEM, BUY A NEW VEHICLE WHICH IS NOT ACCEPTABLE. THERE ARE NUMEROUS INSTANCES OF INTERNET COMPLAINTS ON THIS ISSUE. GENERAL MOTORS IGNORED THEIR PROBLEMS FOR YEARS AND NISSAN IS EFFECTIVELY IGNORING THIS PROBLEM. THE DESIGN OF THE LOCK ACTUATOR ITSELF IS DEFECTIVE AND NEEDS TO BE REPLACED WITH A BETTER DESIGNED COMPONENT.
NHTSA complaint #10626367 — an unverified report by a vehicle owner.
THE LOCK HANDLE ON THE DRIVER'S DOOR CAME OUT OF THE DOOR. NO PRIOR WARNING, ETC. COMPLETE FAILURE & DOES NO OPEN CAR ANYMORE. EXCESSIVE & COUNTLESS SIMILAR INCIDENTS ON MURANO OWNER SITES & NISSAN SITES. DEALER SAYS $800 TO REPAIR! SAFETY ISSUE AS TO KEEPING CAR LOCKED, ETC.
NHTSA complaint #10617664 — an unverified report by a vehicle owner.
PASSENGER DOOR, PASSENGER-SIDE REAR DOOR, DRIVER-SIDE REAR DOOR AND TRUNK DOOR WILL NOT UNLOCK WHILE PRESSING THE KEY FOB TWICE. MANUALLY UNLOCKING THE DOORS BY USING THE KEYHOLE ON THE OUTSIDE OF THE DRIVER DOOR DOES NOT SOLVE THE ABOVE PROBLEM. MANUALLY UNLOCKING THE DOORS BY USING THE DRIVER / PASSENGER SIDE UNLOCK BUTTON ON THE ARMREST DOES NOT SOLVE THE ABOVE PROBLEM. TRUNK DOOR CANNOT BE OPENED WITH ANY OF THE ABOVE MEANS DUE TO ABSENCE OF MANUAL LOCK/UNLOCK LEVER ON THE EXTERIOR OF THE DOOR.
NHTSA complaint #10617200 — an unverified report by a vehicle owner.
DOOR LOCKS STARTING WITH DRIVERS SIDE PASSENGER AND NOW THE DRIVER DOOR WILL NOT LOCK OR UNLOCK UNLESS MANUALLY CHANGED WITH LEVER OR KEY. THIS IS A HUGE SAFETY ISSUE AND SHOULD BE ADDRESSED PASSENGER DOORS ARE RANDOM HOWEVER ARE STARTING TO SHOW SIMILAR SIGNS THANKS IN ADVANCE.
NHTSA complaint #10609061 — an unverified report by a vehicle owner.
NONE OF MY DOORS OR THE TRUNK UNLOCK OR LOCK WITH EITHER THE REMOTE KEY OR WITH THE BUTTON ON THE INSIDE OF THE VEHICLE. 20 MINS LATER THEY LOCK AFTER DRIVING FOR A SHORT WHILE THEN, WHEN I PARK THEY DON'T LOCK OR UNLOCK WITH THE REMOTE KEY, AGAIN. THE REMOTE KEY BATTERY IS NOT DEAD SO THAT IS NOT THE ISSUE. IF THAT WERE THE CASE, THE DOOR BUTTON WOULD UNLOCK AND LOCK IT EASILY. THIS IS A WONDERFUL PROBLEM TO HAVE AS I WORK IN THE MOST CRIME RIDDEN GHETTO IN THE US AND I HAVE A 6 MONTH OLD I WANT TO GET IN AND OUT OF THE CAR EASILY, BUT CAN'T. UPDATED 2/13/15
NHTSA complaint #10608649 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE POWER DOOR LOCK FAILED TO FUNCTION. THE DOOR WOULD ONLY UNLOCK MANUALLY DUE TO A FAULTY DOOR ACTUATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT MENTIONED THAT THE REAR DRIVER'S SIDE DOOR ACTUATOR WAS PREVIOUSLY REPLACED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
NHTSA complaint #10608631 — an unverified report by a vehicle owner.