1,326 of the
7,478 complaints filed about the Nissan Murano
are about the seats —
18% of everything owners reported.
The worst model year for it is 2005.
Technical Incident Report: Electrical Component Failure Reference: Technical Service Bulletin NTB19-004 Part Number: 873D6-5AA6A (Control Unit/Actuator) Incident Overview On 2/16/26, the vehicle was being operated by the primary driver when a suspected electrical failure occurred. Upon subsequent inspection, the 873D6-5AA6A control unit and its associated wiring harness were found to be severely compromised by thermal damage. Detailed Observations: Thermal Damage: The control unit housing showed significant melting. Residual smoke was present during the inspection, indicating a high-temperature event caused by a short circuit or component failure. Harness Integrity: The wiring harness insulation was melted and charred. Due to the extreme heat, the plastic connector had become brittle and lost all structural integrity. Component Failure: During the attempt to disconnect the unit for safety inspection, the connector shattered, leaving the internal wiring of the harness exposed. Documentation: High-resolution photographs have been captured to document the state of the melted housing, the shattered connector, and the exposed wiring.
NHTSA complaint #11719246 — an unverified report by a vehicle owner.
PASSENGER AIR BAG SENSOR. This is blinking on my dash. I looked it up in the manual. It stated that the airbag may not deploy in an accident. I also got a recall notice for this same problem and called the dealer. They said that my vin was not included in the recall even though I had the same make, model and year and the same problem. I had a problem with this when the vehicle was new, they fixed it. They wanted two hundred dollars to look at it. Why is this safety problem in my vehicle not included?
NHTSA complaint #11689700 — an unverified report by a vehicle owner.
Driver seat front left side has a rocking motion to it. I’ve read a lot of others have found this issue was supposed to be fixed from 2003-2004 and the parts have been updated to address the issue. I am worried my seat movement will create an unsafe driving condition.
NHTSA complaint #11621803 — an unverified report by a vehicle owner.
Power drivers side seat moving intermittently on its own. Pushing the seat and seatback foward. During this the seat cannot be moved back creating hazardous driving distractions.
NHTSA complaint #11596381 — an unverified report by a vehicle owner.
Dashboard light started flashing indicating airbag error. Light indicating passenger airbag inoperative on center stack illuminated. Dealership indicated error code B1018 per ESM diagnostic procedure and recommended replacing entire passenger side seat cushion and retesting. Uncertain if passenger side airbag sensor will prevent driver's airbag from deploying in accident.
NHTSA complaint #11584830 — an unverified report by a vehicle owner.
The seat heating function on my vehicle failed due to electrical components becoming so hot that they melted the control module connector. The issue has been reviewed and confirmed by a Nissan dealership's service department. The service manager stated that he and his team would not plug the control module connector back in without my express direction because they considered it a fire hazard and a safety risk. There was no warning of this failure; the component simply stopped working but remained a fire risk. The only way I learned of the control module melting was after having the dealer's service department diagnose why the feature was no longer working. From the dealer's diagnosis (in writing): "Driver's climate control seat control module connector melted. Recommend replacing driver's climate control seat control module and driver's front seat harness. Left driver's front climate control seat control module connector unplugged to prevent further issues with system." It is unknown when the component melted. The problem was diagnosed by a Nissan dealership's service department on 29 November 2023.
NHTSA complaint #11557609 — an unverified report by a vehicle owner.
The contact's daughter owns a 2011 Nissan Murano. The contact stated that after entering the vehicle, she noticed that the front passenger’s side seat back had completely lowered down and was lying flat. The contact stated that the seat back could not be raised or moved. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.
NHTSA complaint #11517668 — an unverified report by a vehicle owner.
The contact owns a 2017 Nissan Murano. The contact stated that while his wife was driving approximately 70-75 MPH, the rear seat warmer overheated and burned the seat and the blanket on the seat. The contact called the dealer who stated that the seat needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
NHTSA complaint #11513572 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? -Front Driver Seat and the rear subframe. Yes How was your safety or the safety of others put at risk? -Seat moves around while driving. The subframe is bad, which if it broke could be dangerous. Has the problem been reproduced or confirmed by a dealer or independent service center? -No, my husband is my mechanic Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No. They seat was like that when we bought the car in 2021. The subframe was noticed last night.
NHTSA complaint #11506185 — an unverified report by a vehicle owner.
2012 Nissan Murano. Airbag red light always blinking plus passenger seat airbag says it’s “off”. Loads of similar complaints on web sites. Took to Annapolis Nilsson on Riva Road today. They were very aware of issue but said there is no recall. So both airbags will not inflate, not just passenger seat. Web complaints confirm this with actual accidents and there is no recall? Dealership said NONE of the parts including seat are available any more(I would guess because they all failed) but were told if we found the parts and seat at a used parts place then the dealership would put in for a cost but there would NOT be any warranty! Really? There should be a recall on this issue, how can we get this?
NHTSA complaint #11504958 — an unverified report by a vehicle owner.
I just got in my car and got on interstate no I turned on the heated seat cause I was alittle chilly and about 10 mins later I smelled something and smelled like burning plastic and yep sure was whole back of seat was in flames and I almost wrecked trying to get to side of the road and I started patting it and I finally found some water and dumped it on it and my hands had plastic melted all over it and now I have blisters and big whole in back of seat and honestly scared to death to even drive!
NHTSA complaint #11494617 — an unverified report by a vehicle owner.
The contact owns a 2005 Nissan Murano. The contact stated that while driving at an undisclosed speed, an unknown part on the driver's side front seat fractured, causing the seat to wobble. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11491819 — an unverified report by a vehicle owner.
My drivers side seat started wobbling and it feels dangerous in case of any kind of crash. The other day I pulled into driveway and heard a pop and the side where the buttons are popped out and I cannot find one of them. The part where the buttons for seat adjustment just fell out and I pushed back but still afraid in case of collision. I have read on plenty of forums where the seat frame breaks. I am older and I cant afford to fix it but I am afraid to drive it
NHTSA complaint #11482202 — an unverified report by a vehicle owner.
SRS/AIRBAGS LIGHT FLASHING PASSENGER AIRBAG OFF. The airbag will not deploy if in a crash. Nissan code B1018 is diagnosed as needing the whole passenger seat replace due to the occupancy sensor in passenger seat. Nissan quoted repair at $5000.00 to replace. Called Nissan and started case 45708222 on 2/4/22. Was told no safety recall on the 2012 Murano and Murano is too far out for Nissan to assist. In researching Nissan has had this safety issue since 2008 and there have been recalls on certain models but not 2012. I feel Nissan such stand behind this type of safety issue of this magnitude. The vehicle was purchased new and probably 75% of the 61,500 miles there was no passenger in the seat. What factor has to come into play for a safety recall to be issued? Is it number of fatalities that occur for the occupancy sensor not deploying the airbags? I also tried to find out if Nissan has stopped using this type seat/sensors in the new models. Customer rep told me I needed to ask the dealer. The dealer had told me to ask Nissan so I'm at a loss on whether Nissan has changed to avoid this safety issue. I've always been pleased with Nissan and was considering trading this Murano for a 2022 Platinum but since this has occurred my opinion is changing on the Nissan. Nissan has had a safety issue with these sensors since 2008 and forward. Nissan should have recalled any make/model that is/was equipped with the faulty occupancy passenger airbag sensors that could/can fail and cause bodily harm or death. Or even at least compensate on some of the expense. This is just wrong.
NHTSA complaint #11450426 — an unverified report by a vehicle owner.
I recently brought my 2016 Nissan Murano to the Nissan service department and asked them to check the driver's side heated seat as it was not working. I was notified by the Nissan service department that the heated seat module had melted and that they needed to disconnect the component because it was a safety concern. It was very concerning to learn that the heated seat component could have possibly caused personal harm to anyone driving my vehicle. I reached out to Nissan in an effort to have them fix the defect and they refused to fix the vehicle free of charge. I have also researched this defect online and there seems to be a pattern of this defect happening in other vehicles of this model and year. I believe that this is a serious safety issue and that Nissan should be investigating the heated seat components on these vehicles and fix the component, so they are safe and in working order.
NHTSA complaint #11449318 — an unverified report by a vehicle owner.
Normal driving and the seat broke and has been for several years causing instability and oscillation. Recently my steering wheel will not align, brought it to a mechanic that informed me the rear sub-frame is cracked on both sides causing the tires to malign, creating un-even wear on the back tires and a hazard to drive.
NHTSA complaint #11442571 — an unverified report by a vehicle owner.
The climate control drivers seat does not operate. Nissan is aware of the situation and have issued a technical bulletin 1/17/19 Classification #EL18-035 Reference # NTB19-004. There are at least 1000 cases sited on the internet. I would like to know if there will be a recall issued as this is a safety fire hazard.
NHTSA complaint #11436389 — an unverified report by a vehicle owner.