FaultScore

FaultScore report

2019 Toyota 4RUNNER problems

Owners have filed 87 complaints about the 2019 Toyota 4RUNNER with NHTSA between 2019 and 2026. The largest single group is the fuel & propulsion. Across this model's run it ranks 16 of 34 worst.

C

FaultScore 55/100

Higher is worse. Measured against the other years of the Toyota 4RUNNER.

How this is worked out

The numbers

87

Complaints

6

Crashes reported

3

Fires reported

4

Injuries reported

15,000 mi

Median mileage at failure

Half of reported failures happened before this

88%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 24 vs 50 Severity 77 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 24
Against the median year of the Toyota 4RUNNER. 50 means typical for this model; 100 means roughly double.
Severity — 77
14.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
88% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2019 compares with every other Toyota 4RUNNER

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2019 Toyota 4RUNNER

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Median failure at 10,000 miles

2 crashes, 1 fires · median 11,500 mi

Steering 10 11.5%

1 crashes, 0 fires

Electrical System 9 10.3%

0 crashes, 1 fires · median 22,000 mi

Suspension 6 6.9%

Median failure at 18,750 miles

Engine & Cooling 6 6.9%

0 crashes, 1 fires · median 18,500 mi

Brakes 5 5.7%

Median failure at 1,631 miles

Airbags 5 5.7%

3 crashes, 0 fires · median 41,000 mi

Windows, Mirrors & Wipers 4 4.6%

Median failure at 8,486 miles

Transmission & Drivetrain 4 4.6%

Median failure at 453 miles

Wheels 3 3.4%

Median failure at 19,000 miles

Body & Structure 3 3.4%

Median failure at 25,250 miles

Driver Assist & Collision Avoidance 2 2.3%
Seat Belts 2 2.3%

Median failure at 22,000 miles

Tires 2 2.3%
Doors, Latches & Locks 1 1.1%

Median failure at 40,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 9.1%
1,000 – 9,999 miles 8 24.2%
10,000 – 24,999 miles 14 42.4%
25,000 – 49,999 miles 7 21.2%
50,000 – 74,999 miles 1 3.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

May 2019 peak 7 May 2026

Recalls on the 2019 Toyota 4RUNNER

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

20V682000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Risk: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

19V670000

STEERING

Southeast Toyota Distributors, LLC (SET) is recalling certain 2018-2019 Toyota 4Runner vehicles. During installation, certain steering and suspension components may not have been properly tightened.

Risk: Loose fasteners may cause a loss of vehicle control, or cause an accessory to detach from the vehicle and become a road hazard. Either of these scenarios can increase the risk of a crash or injury.

19V244000

EQUIPMENT:OTHER:LABELS

Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk: If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

18V753000

EQUIPMENT:OTHER:LABELS

Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota 4Runner vehicles that SET modified to be equipped with a TRD wheel package. The Gross Vehicle Weight Rating (GVWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk: An overloaded vehicle can increase the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2021723 55,683 units in Canada

Electrical

Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.

Recall 2020514 126,597 units in Canada

Fuel System

Issue: On certain vehicles, the low-pressure fuel pump could fail. If this happens, then engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving. Note: This recall is an expansion of recalls SRC R95/SRC R96 and SRC RA2/SRC RA3 (Transport Canada Recall Numbers 2020-005 and 2020-088). Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a dealer to replace the fuel pump.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 62,000 miles Rye, CO Crash

AIR BAGS

The contact owned a 2019 Toyota 4Runner. The contact stated that while driving 60 MPH and hauling a trailer, the rear driver’s side tire blew out, and due to the weight shift the passenger’s side trailer tire blew out as well, causing the trailer to be tilted before crashing into a cement barrier. There was no warning prior to the blowouts or the crash. The trailer was towed from the scene and the vehicle was towed off the highway. The contact stated that the front of the driver’s side of the vehicle was damaged, and driver’s side rear of the vehicle was damaged by the trailer. The contact stated that a Police report was filed but was not available. The contact stated that her husband sustained a gash on the forehead from striking his head on the dashboard, and her daughter had burns from the seat belt. Medical attention was not sought. The vehicle was towed to Auto Collision Center - Corpus Christi where it was deemed totaled. The contact stated that the manufacturer then sent a representative to inspect the vehicle who informed the contact that the vehicle had operated as designed. The representative informed the contact that due to the angle of the impact, the air bags sensors operated as designed and did not deploy the air bags. The contact disagreed and contacted the FTC. However, a recorded message stated that due to the Government shutdown calls would not be answered, and the contact called the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 62,000.

NHTSA complaint #11698181 — an unverified report by a vehicle owner.

Charlotte, NC Crash

AIR BAGS

I was in an accident where the vehicle ran into the guard rail while on the interstate. The vehicle had significant damage and has now been declared a Total Loss by the insurance company. With the amount of damage to the front side of the vehicle, the airbag did not deploy and leaves us wondering with such damage, why it didn't deploy!

NHTSA complaint #11611186 — an unverified report by a vehicle owner.

Stockton, CA Crash

UNKNOWN OR OTHER

My 2019 Toyota 4 runner was on and in park in my driveway. When the ignition was turned off the vehicle rolled back out of the driveway while still in park

NHTSA complaint #11528610 — an unverified report by a vehicle owner.

Princeton, NJ Crash 1 injured

STEERING

Steering wheel out of control while driving. My car lost control and crashed. I contacted Toyota Motor North America.Inc. But they said their inspection didn’t find evidence that the incident was the result of a defect in my vehicle.

NHTSA complaint #11509903 — an unverified report by a vehicle owner.

Princeton, NJ Crash 1 injured

UNKNOWN OR OTHER

Steering wheel out of control while driving. My car lost control and crashed. I contacted Toyota Motor North America.Inc. But they said their inspection didn’t find evidence that the incident was the result of a defect in my vehicle.

NHTSA complaint #11509903 — an unverified report by a vehicle owner.

at 20,000 miles Long Beach, CA Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNS A 2019 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHEN DRIVING AT 10 MPH AND PROCEEDING TO TURN LEFT ON GREEN LIGHT, ANOTHER VEHICLE DRIVING AT HIGH SPEEDS FAILED TO YIELD AND CRASHED INTO THE CONTACTS VEHICLE FRONT PASSENGER AREA DOOR AND THE FRONT BUMPER PUSHED THE CONTACTS FRONT PASSENGER DOOR AND BUMPER OUT OF ALIGNMENT. THE CONTACT MENTIONED THAT THE OTHER DRIVER ATTEMPTED TO FLEE THE SCENE OF THE ACCIDENT. THE CONTACT STATED THAT THE DRIVER'S AIR BAG FAILED TO DEPLOY AND CAUSED THE CONTACTS FACE TO HIT THE STEERING WHEEL AND THE DRIVER'S DOOR WINDOW. THE CONTACT SUFFERED INJURIES TO THE NECK AND UPPER BACK WHERE MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

NHTSA complaint #11354264 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Bonita Springs, FL

WHEELS

I have experienced a persistent steering and suspension-related issue with my 2019 Toyota 4Runner since early ownership, beginning at approximately 6,800 miles. The vehicle repeatedly pulls/drifts to the right at highway speeds and requires constant steering correction. I have also experienced steering wheel vibration and instability, particularly at speeds above approximately 50–60 MPH. Over several years, the vehicle has undergone multiple alignments, tire rotations, balancing procedures, and dealership inspections; however, the condition has never been resolved. Toyota dealership records document abnormal tire wear including feathering and cupping. Recent service documentation states the alignment could only be adjusted “to best ability.” A prior independent inspection identified possible lower control arm bushing concerns. Despite this, the vehicle was reportedly operating “within factory specifications.” The condition has persisted through multiple sets of tires and repeated service visits. The ongoing steering pull, vibration, and instability create a safety concern during highway driving because the vehicle does not consistently track straight and requires repeated steering correction. The issue has been reproducible over multiple years and has not been permanently corrected despite repeated repair attempts and inspections. No warning lights were present at the time of the condition.

NHTSA complaint #11736154 — an unverified report by a vehicle owner.

Bonita Springs, FL

STEERING

I have experienced a persistent steering and suspension-related issue with my 2019 Toyota 4Runner since early ownership, beginning at approximately 6,800 miles. The vehicle repeatedly pulls/drifts to the right at highway speeds and requires constant steering correction. I have also experienced steering wheel vibration and instability, particularly at speeds above approximately 50–60 MPH. Over several years, the vehicle has undergone multiple alignments, tire rotations, balancing procedures, and dealership inspections; however, the condition has never been resolved. Toyota dealership records document abnormal tire wear including feathering and cupping. Recent service documentation states the alignment could only be adjusted “to best ability.” A prior independent inspection identified possible lower control arm bushing concerns. Despite this, the vehicle was reportedly operating “within factory specifications.” The condition has persisted through multiple sets of tires and repeated service visits. The ongoing steering pull, vibration, and instability create a safety concern during highway driving because the vehicle does not consistently track straight and requires repeated steering correction. The issue has been reproducible over multiple years and has not been permanently corrected despite repeated repair attempts and inspections. No warning lights were present at the time of the condition.

NHTSA complaint #11736154 — an unverified report by a vehicle owner.

Bonita Springs, FL

SUSPENSION

I have experienced a persistent steering and suspension-related issue with my 2019 Toyota 4Runner since early ownership, beginning at approximately 6,800 miles. The vehicle repeatedly pulls/drifts to the right at highway speeds and requires constant steering correction. I have also experienced steering wheel vibration and instability, particularly at speeds above approximately 50–60 MPH. Over several years, the vehicle has undergone multiple alignments, tire rotations, balancing procedures, and dealership inspections; however, the condition has never been resolved. Toyota dealership records document abnormal tire wear including feathering and cupping. Recent service documentation states the alignment could only be adjusted “to best ability.” A prior independent inspection identified possible lower control arm bushing concerns. Despite this, the vehicle was reportedly operating “within factory specifications.” The condition has persisted through multiple sets of tires and repeated service visits. The ongoing steering pull, vibration, and instability create a safety concern during highway driving because the vehicle does not consistently track straight and requires repeated steering correction. The issue has been reproducible over multiple years and has not been permanently corrected despite repeated repair attempts and inspections. No warning lights were present at the time of the condition.

NHTSA complaint #11736154 — an unverified report by a vehicle owner.

Bonita Springs, FL

STEERING

My 2019 Toyota 4Runner has experienced an ongoing steering and suspension issue since early in its life. The vehicle required an alignment at approximately 6,800 miles and has required repeated alignments since. At approximately 48,000 miles, a separate repair facility identified lower control arm bushing concerns. The issue was not properly corrected, and the vehicle continued to require repeated alignment adjustments. At approximately 66,000+ miles, the condition remains unresolved and continues to affect steering stability. The vehicle can pull or require correction to maintain proper lane position during normal driving. There have been multiple repair attempts, but the root cause has not been identified or repaired. This condition may present a safety concern due to reduced steering stability and potential loss of proper vehicle control.

NHTSA complaint #11734421 — an unverified report by a vehicle owner.

Bonita Springs, FL

SUSPENSION

My 2019 Toyota 4Runner has experienced an ongoing steering and suspension issue since early in its life. The vehicle required an alignment at approximately 6,800 miles and has required repeated alignments since. At approximately 48,000 miles, a separate repair facility identified lower control arm bushing concerns. The issue was not properly corrected, and the vehicle continued to require repeated alignment adjustments. At approximately 66,000+ miles, the condition remains unresolved and continues to affect steering stability. The vehicle can pull or require correction to maintain proper lane position during normal driving. There have been multiple repair attempts, but the root cause has not been identified or repaired. This condition may present a safety concern due to reduced steering stability and potential loss of proper vehicle control.

NHTSA complaint #11734421 — an unverified report by a vehicle owner.

North Tonawanda, NY

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Vehicle Back-up camera works intermittantly, sometimes working when placed in reverse, other times showing a black screen when placed in reverse. Has not been a consistent enough problem for dealer repair/troubleshooting. A google search shows many 5th Gen 4runner online web forms with lots of reports involving pinched, stretched, worn camera wiring harnesses inside the rear hatch or in the rubber wire boot between the body and rear hatch.

NHTSA complaint #11727011 — an unverified report by a vehicle owner.

Yakima, WA

UNKNOWN OR OTHER

My 2019 Toyota 4Runner is experiencing a faulty backup camera, the display shows a frozen or blank image when reversing, increasing the risk of a crash. The current Toyota backup camera recall includes 2020 and later models, however it does not include 2019 4runners. A faulty backup camera in a 2019 vehicle is as much a safety issue as a backup camera in a 2020 vehicle. The backup camera is currently inoperable and is expensive to fix, it has not been replaced as of this complaint.

NHTSA complaint #11700430 — an unverified report by a vehicle owner.

at 62,000 miles Rye, CO Crash

AIR BAGS

The contact owned a 2019 Toyota 4Runner. The contact stated that while driving 60 MPH and hauling a trailer, the rear driver’s side tire blew out, and due to the weight shift the passenger’s side trailer tire blew out as well, causing the trailer to be tilted before crashing into a cement barrier. There was no warning prior to the blowouts or the crash. The trailer was towed from the scene and the vehicle was towed off the highway. The contact stated that the front of the driver’s side of the vehicle was damaged, and driver’s side rear of the vehicle was damaged by the trailer. The contact stated that a Police report was filed but was not available. The contact stated that her husband sustained a gash on the forehead from striking his head on the dashboard, and her daughter had burns from the seat belt. Medical attention was not sought. The vehicle was towed to Auto Collision Center - Corpus Christi where it was deemed totaled. The contact stated that the manufacturer then sent a representative to inspect the vehicle who informed the contact that the vehicle had operated as designed. The representative informed the contact that due to the angle of the impact, the air bags sensors operated as designed and did not deploy the air bags. The contact disagreed and contacted the FTC. However, a recorded message stated that due to the Government shutdown calls would not be answered, and the contact called the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 62,000.

NHTSA complaint #11698181 — an unverified report by a vehicle owner.

Henderson, NV

AIR BAGS

The airbag sensor in my 2019 Toyota 4Runner has failed, causing the airbag warning light to remain illuminated. This indicates the airbag system may not deploy properly in a collision, which is a serious safety concern. The vehicle has approximately 95,600 miles, has been well maintained, and has not been in any accident that would affect the airbag system. The dealership confirmed the failure but said I must pay approximately $6,224.43 for the repair because the vehicle is out of warranty. This is a critical safety component that should not fail under normal use, and the repair cost places an unreasonable burden on the consumer. I am requesting this be reviewed as a potential safety defect.

NHTSA complaint #11697862 — an unverified report by a vehicle owner.

Cashion, OK

AIR BAGS

Passenger air bag light indicates air bag off intermediately although my wife is sitting in the seat. Vehicle was examined by Toyota dealer and could not duplicate problem, it is however available for inspection upon request. We feel very uneasy with the air bag not on all the time with passenger in the seat in case of an accident. Dealer could not duplicate problem. There has not been any warning lights and the Technician also indicated that there were no diagnostic codes!

NHTSA complaint #11692312 — an unverified report by a vehicle owner.

Ringgold, GA

ELECTRICAL SYSTEM

The contact owns a 2019 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The contact stated that the failure also occurred while reversing. In addition, the radio volume independently adjusted up and down independently, and independently powered off independently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

NHTSA complaint #11690854 — an unverified report by a vehicle owner.

Ringgold, GA

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

The contact owns a 2019 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The contact stated that the failure also occurred while reversing. In addition, the radio volume independently adjusted up and down independently, and independently powered off independently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

NHTSA complaint #11690854 — an unverified report by a vehicle owner.

Tallahassee, FL

UNKNOWN OR OTHER

My vehicle keeps leaking inside from the AC drip line and it's been cleared multiple times and it still keeps happening and it floods the whole bottom of the passenger side floorboard and becomes soaked through which can cause erosion, electrical issues, mold growth and other problems as well.

NHTSA complaint #11652743 — an unverified report by a vehicle owner.

Tallahassee, FL

STRUCTURE:BODY

My vehicle keeps leaking inside from the AC drip line and it's been cleared multiple times and it still keeps happening and it floods the whole bottom of the passenger side floorboard and becomes soaked through which can cause erosion, electrical issues, mold growth and other problems as well.

NHTSA complaint #11652743 — an unverified report by a vehicle owner.

Tallahassee, FL

ELECTRICAL SYSTEM

My vehicle keeps leaking inside from the AC drip line and it's been cleared multiple times and it still keeps happening and it floods the whole bottom of the passenger side floorboard and becomes soaked through which can cause erosion, electrical issues, mold growth and other problems as well.

NHTSA complaint #11652743 — an unverified report by a vehicle owner.

Toa Alta, PR

SEAT BELTS

Seat belt is not retracting to fit front passenger and after it buckles it stays loose. The seat belt device, intended to protect occupants during a crash is not retracting at all after it buckles. Seat belt in the front passenger seating position is presenting a safety hazard.

NHTSA complaint #11643843 — an unverified report by a vehicle owner.

St Petersburg, FL

STEERING

I took my 2019 Toyota 4 Runner Limited Edition for maintenance/repair and it was identified the entire under carriage and frame is rusting out creating safety issues. This vehicle has never has never been flooded or exposed to northern salted roads. The garage repair shop was afraid to repair the vehicle as they identified this is a huge safety issue. They could not understand that a 5 year old car with under 65K miles on it would have extensive rust damage and deemed it unsafe. They referred me to take it to the TOYOTA dealership and to call TOYOTA Brand Engagement Center headquarters to report the issue. That phone number is 1-800-331-4331. Apparently this is a known issue for TOYOTA 4Runners and other models under their brand as I found many complaints from owners on the web. I reached out to TOYOTA and they denied any awareness of an issue and responsibility. The case number is #[XXX]. They also told me I need to pay out of pocket to fix whatever the recommendation of the dealership provided to repair and fix. I was appalled at the quick and dismissiveness attitude without any additional further investigation and assistance to help out knowing this is not a normal case of rust for a car. I believe there is a defect and safety manufacturing issue on the vehicle even if is not a current recall and why I am reporting such a huge safety issue. So I took it to the TOYOTA dealership where they also agreed this is NOT normal wear and tear for a car of "length of time" and mileage on it and is a safety issue. They also spoke to the case manager at TOYOTA Brand Engagement Center and also denied them any assistance for repairing of the vehicle. The VIN# is [XXX] . I can provide photos of the damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11634981 — an unverified report by a vehicle owner.

St Petersburg, FL

UNKNOWN OR OTHER

I took my 2019 Toyota 4 Runner Limited Edition for maintenance/repair and it was identified the entire under carriage and frame is rusting out creating safety issues. This vehicle has never has never been flooded or exposed to northern salted roads. The garage repair shop was afraid to repair the vehicle as they identified this is a huge safety issue. They could not understand that a 5 year old car with under 65K miles on it would have extensive rust damage and deemed it unsafe. They referred me to take it to the TOYOTA dealership and to call TOYOTA Brand Engagement Center headquarters to report the issue. That phone number is 1-800-331-4331. Apparently this is a known issue for TOYOTA 4Runners and other models under their brand as I found many complaints from owners on the web. I reached out to TOYOTA and they denied any awareness of an issue and responsibility. The case number is #[XXX]. They also told me I need to pay out of pocket to fix whatever the recommendation of the dealership provided to repair and fix. I was appalled at the quick and dismissiveness attitude without any additional further investigation and assistance to help out knowing this is not a normal case of rust for a car. I believe there is a defect and safety manufacturing issue on the vehicle even if is not a current recall and why I am reporting such a huge safety issue. So I took it to the TOYOTA dealership where they also agreed this is NOT normal wear and tear for a car of "length of time" and mileage on it and is a safety issue. They also spoke to the case manager at TOYOTA Brand Engagement Center and also denied them any assistance for repairing of the vehicle. The VIN# is [XXX] . I can provide photos of the damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11634981 — an unverified report by a vehicle owner.

at 31,500 miles Miami, FL

SUSPENSION

The contact owns a 2019 Toyota 4Runner. The vehicle was taken to a local dealer where it was discovered that the undercarriage was rusted. The vehicle was not repaired. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle jerked and almost crashed into another vehicle. The contact was able to regain control of the vehicle and pulled over the shoulder of the roadway to inspect the vehicle. The contact noticed that the shock absorber brackets were rusted. The vehicle was taken to a local dealer where it was diagnosed that the shock absorber, carrier differential, gasket, gasket plug, and bearing needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 31,500.

NHTSA complaint #11617554 — an unverified report by a vehicle owner.

at 31,500 miles Miami, FL

STRUCTURE

The contact owns a 2019 Toyota 4Runner. The vehicle was taken to a local dealer where it was discovered that the undercarriage was rusted. The vehicle was not repaired. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle jerked and almost crashed into another vehicle. The contact was able to regain control of the vehicle and pulled over the shoulder of the roadway to inspect the vehicle. The contact noticed that the shock absorber brackets were rusted. The vehicle was taken to a local dealer where it was diagnosed that the shock absorber, carrier differential, gasket, gasket plug, and bearing needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 31,500.

NHTSA complaint #11617554 — an unverified report by a vehicle owner.

Charlotte, NC Crash

AIR BAGS

I was in an accident where the vehicle ran into the guard rail while on the interstate. The vehicle had significant damage and has now been declared a Total Loss by the insurance company. With the amount of damage to the front side of the vehicle, the airbag did not deploy and leaves us wondering with such damage, why it didn't deploy!

NHTSA complaint #11611186 — an unverified report by a vehicle owner.

Montgomery, TX

POWER TRAIN

Transmission went out at 84000 miles. Accelerated into lane then nothing wouldn’t go into traffic.

NHTSA complaint #11605323 — an unverified report by a vehicle owner.

at 48,000 miles Louisville, KY

SUSPENSION

The contact owns a 2019 Toyota 4Runner. The contact stated while driving at approximately 15 MPH, the shock absorber and springs on the suspension were making abnormal sounds while the vehicle was rolling over a dip or bump in the roadway. The contact looked underneath the vehicle and became aware that the springs and shocks showed premature wear and corrosion. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin T-SB-0094-20 (Front Suspension). The failure mileage was approximately 48,000.

NHTSA complaint #11588373 — an unverified report by a vehicle owner.

Temple, GA

ELECTRICAL SYSTEM

My vehicle is throwing the ABS light and slamming my breaks. I’ve taken it to Toyota, it’s not showing any codes so they can’t diagnosis it to fix the issue. It may go two weeks and drive fine, and then it does it again. Whether I’m going 10mph or 55mph, it will do this. Very scary and very unsafe.

NHTSA complaint #11569703 — an unverified report by a vehicle owner.

Temple, GA

SERVICE BRAKES

My vehicle is throwing the ABS light and slamming my breaks. I’ve taken it to Toyota, it’s not showing any codes so they can’t diagnosis it to fix the issue. It may go two weeks and drive fine, and then it does it again. Whether I’m going 10mph or 55mph, it will do this. Very scary and very unsafe.

NHTSA complaint #11569703 — an unverified report by a vehicle owner.