Owners have filed 972 complaints
about the 2005 Toyota Corolla with NHTSA between 2004 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 5 of 34 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Toyota Corolla. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 43
25% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Engine
2225.3%
Automatic Transmission
1618.4%
Frontal
1314.9%
Cooling System
910.3%
Body
910.3%
AIR Conditioner
78.0%
Side/Window
66.9%
Emission Control
55.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
295.5%
1,000 – 9,999 miles
285.3%
10,000 – 24,999 miles
336.3%
25,000 – 49,999 miles
9918.8%
50,000 – 74,999 miles
9918.8%
75,000 – 99,999 miles
8616.3%
100,000 – 149,999 miles
9718.4%
150,000+ miles
5510.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2004peak 46Jun 2026
NHTSA investigations into the 2005 Toyota Corolla
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
EA15001Opened 24 Feb 2015Still openAIR BAGS:FRONTAL
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field fai...
PE14016Opened 11 Jun 2014Closed 2 Mar 2015AIR BAGS:FRONTAL
Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field fai...
EA10006Opened 18 Aug 2010Closed 16 Sep 2010ENGINE AND ENGINE COOLING
Engine Stall
On August 26, 2010, Toyota submitted a Defect Information Report to the National Highway Traffic Safety Administration (NHTSA) regarding problems with Engine Control Modules that could result in engine stall while driving in certain model year (MY) 2005 through 2008 Toyota Corolla, Corolla Matrix and Pontiac Vibe vehicles equipped with the 1ZZ-FE engine and two-wheel drive and manufactured between April 19, 2004 and January 2, 2008.Toyota's report indicated that cracks may develop at certain solder point or on varistors on the ECMs.According to Toyota, such cracks generally resulted in engine...
Recalls on the 2005 Toyota Corolla
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V741000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V627000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2003-2008 Corolla, 2005-2008 Corolla Matrix, and Pontiac Vibe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. The air bag may not unfold as designed during inflation under high temperature conditions, possibly resulting in the air bag not inflating properly.
Risk: An improperly inflated air bag increases the risk of injury during a crash.
18V883000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2002-2005 Lexus SC and Toyota Sequoia, 2003-2005 Toyota Corolla and Tundra, and 2003-2007 Pontiac Vibe vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
15V285000
AIR BAGS
Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015 that they are recalling certain model year 2004 Sequoia vehicles manufactured August 18, 2003, to August 19, 2004, and 2003-2004 Tundra vehicles manufactured March 18, 2003, to August 25, 2004. On June 16, 2015, Toyota expanded the recall to include an additional 1,270,468 vehicles, including model year 2002-2003 and 2005-2007 Sequoia, 2005-2006 Tundra, 2003-2007 Corolla, 2003-2007 Corolla Matrix, 2003-2007 Pontiac Vibe and 2002-2007 Lexus SC vehicles. This is to address a safety defect in the passenger side frontal air bag inflator which may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag. This recall addresses both the passenger side frontal air bags that were originally installed in the vehicles, as well as replacement air bags that may have been installed as replacement service parts. A replacement air bag may have been installed, as one example, if a vehicle had been in a crash necessitating the replacement of the passenger side frontal air bag.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
15V286000
AIR BAGS
Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015, that they are recalling 2005-2007 Lexus SC, Toyota Corolla, Corolla Matrix, Sequoia, and Pontiac Vibe, and 2005-2006 Toyota Tundra vehicles that were originally sold, or ever registered, in Florida, along the Gulf Coast, Puerto Rico, Hawaii, the U.S. Virgin Islands, Guam, Saipan and American Samoa. On June 16, 2015 Toyota expanded the recall to cover an additional 769,055 vehicles, including certain model year 2002-2004 Lexus SC, Toyota Sequoia, 2003-2004 Toyota Corolla Matrix, Toyota Corolla, Pontiac Vibe, and Toyota Tundra vehicles, as well the vehicles covered by the May 13, 2015 notification in the portions of Georgia, Alabama, Louisiana, Mississippi and Texas that were not previously included. The inflators in the front passenger air bags are susceptible to rupture in the event of a crash necessitating the deployment of the front passenger air bag.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
10V384000
ENGINE AND ENGINE COOLING
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2008 COROLLA AND COROLLA MATRIX VEHICLES. THE ENGINE CONTROL MODULE (ECM) FOR THE SUBJECT MODELS EQUIPPED WITH THE 1ZZ-FE ENGINE AND TWO-WHEEL DRIVE MAY HAVE BEEN IMPROPERLY MANUFACTURED. THERE IS A POSSIBILITY THAT A CRACK MAY DEVELOP AT CERTAIN SOLDER POINTS OR ON VARISTORS ON THE CIRCUIT BOARD.
Risk: THERE ARE A VARIETY OF WARNINGS AND CONSEQUENCES ASSOCIATED WITH THE DEFECT. THE ENGINE WARNING LAMP COULD BE ILLUMINATED, HARSH SHIFTING COULD RESULT, THE ENGINE MAY NOT START, OR THE ENGINE COULD SHUT OFF WHILE THE VEHICLE IS BEING DRIVEN. AN ENGINE SHUTOFF WHILE THE VEHICLE IS BEING DRIVEN INCREASES THE RISK OF A CRASH.
09E025000
EXTERIOR LIGHTING:HEADLIGHTS
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 201952337,591 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator or airbag module replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected. Additional Note: Vehicles may have had the original front passenger airbag inflator replaced as a "like-for-like" replacement under recall 2016-103 (Toyota Recall #'s SRC 241 & SRC 242) as a temporary remedy while evaluating a permanent remedy. These vehicles will receive the permanent remedy passenger airbag assembly under this recall.
Recall 201943355,723 units in Canada
Airbag
Issue: On certain cars, the passenger-front airbag that was installed during prior recall repair must be replaced. The airbag may not unfold properly when it deploys. This could cause the airbag to tear or not inflate properly in a crash. Safety Risk: An airbag that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Toyota will notify owners by mail and instruct them to take their vehicle to a dealer to replace the passenger-front airbag assembly.
Recall 2016103400,124 units in Canada
Airbag
On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Note: This recall supersedes recalls 2013113, 2014224, 2015197 and 2015269. Correction: All vehicles having not received a replacement inflator as part of the previous recall will now have a replacement inflator installed by dealers. For Matrix model vehicles, dealers may replace the front passenger airbag assembly with one equipped with a newly specified inflator.
Recall 2015269366,860 units in Canada
Airbag
On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Note: This recall is superseded by recall 2016103. Please see recall 2016103 for more information. <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2016103">Click here for more information</a>
Recall 2010288200,173 units in Canada
Engine
On certain vehicles equipped with a 1ZZ-FE engine and a two-wheel drive transmission, the Engine Control Module (ECM) may have been improperly manufactured. There is a possibility that a crack may develop at certain solder points or on varistors on the circuit board. In most cases, if a crack occurs at certain points or on certain varistors, the engine warning lamp could be illuminated, harsh shifting could result, or the engine may not start. In limited instances, if cracking occurs on particular solder points or varistors, the engine could stop while the vehicle is being driven, increasing the risk of a crash causing personal injury. Correction: Dealers will inspect and, if necessary, replace the ECM.
Reports where the owner recorded a crash, a fire, an injury or a death.
Thaxton, VACrash
AIR BAGS
Was in a wreck where I ended up rear ending a truck. I dont know how fast I was at after putting on the brakes. But originally it was 60 mph speed limit. The air bags did not deploy at all
NHTSA complaint #11732299 — an unverified report by a vehicle owner.
Knoxville, TNCrash
AIR BAGS
The location of the collision sensors are positioned too low to allow consistent deployment of the airbags in the event of a collision with newer generation pickup trucks. The bumpers on the pickup trucks are too high, so a rear end collision results in the Toyota Corolla passing underneath the truck, and the air bag sensors do not sense the collision. The collision is only stopped when the windshield of the Toyota makes contact with the bumper, or the front of car impacts the axle of the pickup trucks.
NHTSA complaint #11698418 — an unverified report by a vehicle owner.
Houston, TXCrash
AIR BAGS
Unknown - The airbag light has been on for a while. Check engine light is also on, and after a few repairs/replacements of diagnosed issues the light remains. A Texas vehicle inspection report shows a P0420 fault code that will not go away, as well as a P0741 fault code about a torque converter clutch circuit underperforming or is stuck/off. I have a technical service bulletin from the inspection station that reads as follows: 10051865 Date: 04/16/2013 Toyota: In a collision, to help reduce injuries, with seat belt pre=tensioner and supplemental restraint systems (srs), it's possible that the devices may or may not perform as expected with unintended deployment.
NHTSA complaint #11596407 — an unverified report by a vehicle owner.
Houston, TXCrash
UNKNOWN OR OTHER
Unknown - The airbag light has been on for a while. Check engine light is also on, and after a few repairs/replacements of diagnosed issues the light remains. A Texas vehicle inspection report shows a P0420 fault code that will not go away, as well as a P0741 fault code about a torque converter clutch circuit underperforming or is stuck/off. I have a technical service bulletin from the inspection station that reads as follows: 10051865 Date: 04/16/2013 Toyota: In a collision, to help reduce injuries, with seat belt pre=tensioner and supplemental restraint systems (srs), it's possible that the devices may or may not perform as expected with unintended deployment.
NHTSA complaint #11596407 — an unverified report by a vehicle owner.
Houston, TXCrash
FUEL/PROPULSION SYSTEM
Unknown - The airbag light has been on for a while. Check engine light is also on, and after a few repairs/replacements of diagnosed issues the light remains. A Texas vehicle inspection report shows a P0420 fault code that will not go away, as well as a P0741 fault code about a torque converter clutch circuit underperforming or is stuck/off. I have a technical service bulletin from the inspection station that reads as follows: 10051865 Date: 04/16/2013 Toyota: In a collision, to help reduce injuries, with seat belt pre=tensioner and supplemental restraint systems (srs), it's possible that the devices may or may not perform as expected with unintended deployment.
NHTSA complaint #11596407 — an unverified report by a vehicle owner.
at 169,000 milesGlen Burnie, MDCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2005 TOYOTA COROLLA. THE CONTACT CALLED ON BEHALF OF HER SON THE DRIVER, WHOM WAS DRIVING AT 50 MPH WHEN ANOTHER VEHICLE VEERED INTO HIS LANE CAUSING HIM TO SWERVE, LOSING CONTROL AND CRASHING INTO A GUARD RAIL HEAD ON. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER AN AIR BAG RECALL ON FEBRUARY 2, 2017. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR FAILURE DIAGNOSIS AS THE VEHICLE WAS DEEMED A TOTAL LOSS AND TOWED TO A TOW LOT. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. THE CONTACT STATED THAT SHE BELIEVED THE RECALL WAS FOR THE PASSENGER'S AIR BAG. THE CONTACT STATED THAT THE DRIVER SUSTAINED INJURIES TO HIS RIGHT EYE, MOUTH AND FOREHEAD THAT REQUIRED MEDICAL ATTENTION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE STATE POLICE WAS PRESENT. THE FAILURE MILEAGE WAS 169,000. *LN*DT*JB
NHTSA complaint #11325203 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
The contact owns a 2005 Toyota Corolla. The contact stated that while driving, the odometer failed to exceed 299,999. The local dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was 299,999.
NHTSA complaint #11744134 — an unverified report by a vehicle owner.
Melrose Park, IL
POWER TRAIN
See attached document for complaint.
NHTSA complaint #11742121 — an unverified report by a vehicle owner.
Thaxton, VACrash
AIR BAGS
Was in a wreck where I ended up rear ending a truck. I dont know how fast I was at after putting on the brakes. But originally it was 60 mph speed limit. The air bags did not deploy at all
NHTSA complaint #11732299 — an unverified report by a vehicle owner.
Harrington, DE
AIR BAGS
I was in the middle lane and a car came into my lane so I swerved and a car came up on me in the right lane and my car did a 360 and ended up in a ditch
NHTSA complaint #11706410 — an unverified report by a vehicle owner.
Knoxville, TNCrash
AIR BAGS
The location of the collision sensors are positioned too low to allow consistent deployment of the airbags in the event of a collision with newer generation pickup trucks. The bumpers on the pickup trucks are too high, so a rear end collision results in the Toyota Corolla passing underneath the truck, and the air bag sensors do not sense the collision. The collision is only stopped when the windshield of the Toyota makes contact with the bumper, or the front of car impacts the axle of the pickup trucks.
NHTSA complaint #11698418 — an unverified report by a vehicle owner.
Austin, TX
SEAT BELTS
The contact owns a 2005 Toyota Corolla. The contact stated after an air bag recall repair was performed on the vehicle, the front passenger's seat belt warning light illuminated. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11685086 — an unverified report by a vehicle owner.
Austin, TX
AIR BAGS
The contact owns a 2005 Toyota Corolla. The contact stated after an air bag recall repair was performed on the vehicle, the front passenger's seat belt warning light illuminated. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11685086 — an unverified report by a vehicle owner.
Oceanside, CA
AIR BAGS
My son drove the car to the store less than 2 miles from the house and the airbag light came on and stayed while he was driving. He looked up the light in the owners manual and it said take vehicle to the Toyota dealer immediately! I know multiple cars we have owned in the past have had airbag recalls. I can not remember if this one has ever been recalled and repaired in the past. I attached the photos of the light and the manual.
NHTSA complaint #11662700 — an unverified report by a vehicle owner.
Arlington, VA
STEERING
Complaint Against Ben Nielsen Skyline Automotive – Faulty Repairs & Lack of Response I am filing a complaint regarding incomplete and faulty repairs performed on my household’s 2005 Toyota Corolla CE at Ben Nielsen Skyline Automotive on November 22, 2024 (Invoice #1 attached) and January 3, 2025 (Invoice #2 attached). During my first visit, the mechanic identified an oil leak, added dye to locate the source, and instructed me to return after 100 miles for further repairs. I followed these instructions and returned on January 3, 2025, when the shop also adjusted the tie rod and installed new rear brakes. At the time, I trusted that the work had been completed to a professional standard and that my vehicle was safe to drive. However, during a visit to Shirlington Shell on February 22, 2025, for an unrelated inspection (Invoice #3 attached), their mechanic raised serious concerns about the quality of repairs done by Ben Nielsen Skyline Automotive: - The tie rod adjustment was not completed properly, which the second mechanic stated made the car potentially unsafe to drive (video evidence available upon request). - The fluid leak was not fully resolved. - The rear brakes installed by Ben Nielsen Skyline Automotive are making noise, suggesting they were not installed correctly. These issues indicate that the repairs I paid for were either incomplete or improperly performed, leading to safety concerns and additional costs to diagnose and correct the problems. After discovering these faults, I made multiple attempts to contact Ben Nielsen Skyline Automotive via phone and email to request a resolution, including a full reimbursement for the tie rod adjustment, fluid leak repair, and rear brake installation. Unfortunately, my email messages and calls have gone unanswered, leaving me no choice but to escalate this matter.
NHTSA complaint #11647693 — an unverified report by a vehicle owner.
Arlington, VA
SERVICE BRAKES
Complaint Against Ben Nielsen Skyline Automotive – Faulty Repairs & Lack of Response I am filing a complaint regarding incomplete and faulty repairs performed on my household’s 2005 Toyota Corolla CE at Ben Nielsen Skyline Automotive on November 22, 2024 (Invoice #1 attached) and January 3, 2025 (Invoice #2 attached). During my first visit, the mechanic identified an oil leak, added dye to locate the source, and instructed me to return after 100 miles for further repairs. I followed these instructions and returned on January 3, 2025, when the shop also adjusted the tie rod and installed new rear brakes. At the time, I trusted that the work had been completed to a professional standard and that my vehicle was safe to drive. However, during a visit to Shirlington Shell on February 22, 2025, for an unrelated inspection (Invoice #3 attached), their mechanic raised serious concerns about the quality of repairs done by Ben Nielsen Skyline Automotive: - The tie rod adjustment was not completed properly, which the second mechanic stated made the car potentially unsafe to drive (video evidence available upon request). - The fluid leak was not fully resolved. - The rear brakes installed by Ben Nielsen Skyline Automotive are making noise, suggesting they were not installed correctly. These issues indicate that the repairs I paid for were either incomplete or improperly performed, leading to safety concerns and additional costs to diagnose and correct the problems. After discovering these faults, I made multiple attempts to contact Ben Nielsen Skyline Automotive via phone and email to request a resolution, including a full reimbursement for the tie rod adjustment, fluid leak repair, and rear brake installation. Unfortunately, my email messages and calls have gone unanswered, leaving me no choice but to escalate this matter.
NHTSA complaint #11647693 — an unverified report by a vehicle owner.
Rosamond, CA
UNKNOWN OR OTHER
Odometer on 2005 Corolla S stopped working at 299,999 miles. Will not roll over to 300,000. This has been a topic of discussion on many Toyota vehicle online forums and has been an ongoing issue for many similar makes/years/models. There were no prior warnings/messages related to the odometer not working any longer when it reaches any certain number. Several mechanics I have spoken to, including Toyota service advisors, have told me they are aware of this issue. No inspections have been done. Why would Toyota place an odometer in any of their vehicles that will stop working after reaching any specific number? They have prided themselves as cars that will go many miles. Why would they not disclose this to any Toyota owner? Why should the owner be liable for repairs on this issue when we did not install the part? Why has no recall been issued over this matter?
NHTSA complaint #11628081 — an unverified report by a vehicle owner.
Sterling Heights, MI
AIR BAGS
The warning lamp for the airbag came On and it has been On for about two weeks now. No issues with the airbag, though. Have not been to a dealer or repair shop for check up. Have not been inspected by any agency.
NHTSA complaint #11613645 — an unverified report by a vehicle owner.
Houston, TXCrash
AIR BAGS
Unknown - The airbag light has been on for a while. Check engine light is also on, and after a few repairs/replacements of diagnosed issues the light remains. A Texas vehicle inspection report shows a P0420 fault code that will not go away, as well as a P0741 fault code about a torque converter clutch circuit underperforming or is stuck/off. I have a technical service bulletin from the inspection station that reads as follows: 10051865 Date: 04/16/2013 Toyota: In a collision, to help reduce injuries, with seat belt pre=tensioner and supplemental restraint systems (srs), it's possible that the devices may or may not perform as expected with unintended deployment.
NHTSA complaint #11596407 — an unverified report by a vehicle owner.
Houston, TXCrash
UNKNOWN OR OTHER
Unknown - The airbag light has been on for a while. Check engine light is also on, and after a few repairs/replacements of diagnosed issues the light remains. A Texas vehicle inspection report shows a P0420 fault code that will not go away, as well as a P0741 fault code about a torque converter clutch circuit underperforming or is stuck/off. I have a technical service bulletin from the inspection station that reads as follows: 10051865 Date: 04/16/2013 Toyota: In a collision, to help reduce injuries, with seat belt pre=tensioner and supplemental restraint systems (srs), it's possible that the devices may or may not perform as expected with unintended deployment.
NHTSA complaint #11596407 — an unverified report by a vehicle owner.
Houston, TXCrash
FUEL/PROPULSION SYSTEM
Unknown - The airbag light has been on for a while. Check engine light is also on, and after a few repairs/replacements of diagnosed issues the light remains. A Texas vehicle inspection report shows a P0420 fault code that will not go away, as well as a P0741 fault code about a torque converter clutch circuit underperforming or is stuck/off. I have a technical service bulletin from the inspection station that reads as follows: 10051865 Date: 04/16/2013 Toyota: In a collision, to help reduce injuries, with seat belt pre=tensioner and supplemental restraint systems (srs), it's possible that the devices may or may not perform as expected with unintended deployment.
NHTSA complaint #11596407 — an unverified report by a vehicle owner.
Greenfield, IN
AIR BAGS
Passenger air bag has been recalled and replaced twice. Drivers air bag light has been on quite some time. Has it or will it be recalled?
NHTSA complaint #11593465 — an unverified report by a vehicle owner.
Bloomingdale, IL
AIR BAGS
My 2005 Toyota Corolla airbags have been recalled AT LEAST TWICE already(?) and I have been to the dealer at least twice, for airbag recall repairs. Guess what? The red dashboard airbag light came on AGAIN! I took the 2005 Corolla to the Toyota dealer and the dealer announced that I have to pay for the latest airbag warning ⛔️ dashboard light problem. Since the airbag is an obvious “problem area” for Toyota, and I never have used the airbags…I feel this latest “airbag problem” should be fixed, by Toyota for free. Toyotas infamous and repeated “airbag problem’” has reappeared… yet again! I don’t have the exact date and time the airbag warning light reappeared (again) and there was never an accident where the airbags were deployed, or a certain speed at which the warning light suddenly comes on. The airbag warning light is on 99% of the time. I also don’t have the mileage at which the airbag warning light reappeared (again) but there is currently approximately 146,000 miles on the 2005 car. Since I have NEVER USED the 2005 Corollas airbag and Toyota has a systematic, widespread, & REPEATEDLY fixed problem with this airbag, I wonder why should I have to pay for airbag repairs?
NHTSA complaint #11572750 — an unverified report by a vehicle owner.
Hilo, HI
UNKNOWN OR OTHER
Unknown
NHTSA complaint #11569411 — an unverified report by a vehicle owner.
Bluffton, SC
STRUCTURE:BODY
Paint on my vehicle is changing on the roof and trunk is like the paint coating has worn off and the vehicle roof and trunk are peeling off.
NHTSA complaint #11568722 — an unverified report by a vehicle owner.
Addison, NY
AIR BAGS
My airbag light stays on and I heard if the air bag gis off it could have metal in it..that don't sound like something I want to happen...also this cars power go's out and back on its scary when your driving down the road.it only has 141k miles something is wrong...
NHTSA complaint #11562431 — an unverified report by a vehicle owner.
Addison, NY
ELECTRICAL SYSTEM
My airbag light stays on and I heard if the air bag gis off it could have metal in it..that don't sound like something I want to happen...also this cars power go's out and back on its scary when your driving down the road.it only has 141k miles something is wrong...
NHTSA complaint #11562431 — an unverified report by a vehicle owner.
Boston, MA
AIR BAGS
The contact owns a 2005 Toyota Corolla. The contact stated that the dealer previously replaced the passenger's side air bag under an unknown recall; however, the air bag warning light illuminated after the recall repair was performed. The dealer was made aware of the failure but informed the contact that she needed to pay out-of-pocket for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11501224 — an unverified report by a vehicle owner.
The contact owns a 2005 Toyota Corolla. The contact stated while driving 73 MPH, the contact became aware that the odometer mileage was not changing. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 299,999. The VIN was not available.
NHTSA complaint #11497339 — an unverified report by a vehicle owner.
Jacksonville, FL
AIR BAGS
I had the airbag repaired during the recall. However, the airbag warning light remains on. In addition, the speedometer has stopped at 299,999 although the trip meter still works. The paint is peeling and the roof is rusting which is classic for toyota.
NHTSA complaint #11493829 — an unverified report by a vehicle owner.
Jacksonville, FL
VEHICLE SPEED CONTROL
I had the airbag repaired during the recall. However, the airbag warning light remains on. In addition, the speedometer has stopped at 299,999 although the trip meter still works. The paint is peeling and the roof is rusting which is classic for toyota.
NHTSA complaint #11493829 — an unverified report by a vehicle owner.