114 of the
10,571 complaints filed about the Chevrolet Suburban
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 1999.
The contact owns a 2022 Chevrolet Suburban. The contact stated that the vehicle was taken to the local dealer for painting services. Upon retrieval of the vehicle, the service drive assist message was displayed. The doors failed to lock. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. Additionally, the contact contacted a lawyer. The failure mileage was approximately 28,000.
NHTSA complaint #11738482 — an unverified report by a vehicle owner.
I CURRENTLY OWN A 2016 SUBURBAN. I HAVE A CONCERN WITH HOW CHEVROLET HAS WENT TO ELECTRIC SAFETY LOCKS FOR THE REAR DOORS. ONE BUTTON ON THE DRIVER'S DOOR SAFETY LOCKS BOTH REAR DOORS INSTEAD OF EACH DOOR HAVING A MANUAL LOCK IN THE DOOR SILL. MY CHILDREN ARE OLDER AND CAN GET OUT THE VEHICLES WHEN SAFE HOWEVER I HAVE A 20 YEAR OLD AUTISTIC SON WHO KNOWS HOW TO OPEN THE DOOR AND AS SOON AS WE STOP HE TRIES OPENING THE DOOR. I HAVE TO TIME IT JUST RIGHT TO LET THE KIDS OUT OF ONE DOOR BEFORE HE CAN OPEN HIS. ALSO SOME TIMES I FORGET TO SAFETY LOCK THE BACK DOORS BECAUSE HE'S NOT ALWAYS WITH ME. THIS HAS BECOME A REAL SAFETY ISSUE WITH HIM. HE'LL GET OUT OF TRUCK BEFORE I'M OUT SO I CAN'T PREVENT HIM FROM RUNNING AWAY OR INTO ONCOMING TRAFFIC. I ASSUME OTHER PEOPLE WITH MULTI AGE OR ABILITY PASSENGERS HAVE THE SAME ISSUE. I AM ALSO AFRAID THAT NEW BUYERS WITH CHILDREN OR SPECIAL NEEDS PASSENGERS MAY NOT REALIZE THIS "FEATURE" AND SHOULD KNOW ABOUT IT PRIOR TO MAKING A VEHICLE PURCHASE. I DO NOT KNOW IF OTHER MANUFACTURERS ARE DOING THE SAME THING. REGARDS,
NHTSA complaint #11256050 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE DOORS BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE CONTACT REACHED HIS DESTINATION AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO BASIL CHEVROLET (LOCATED AT 5111 TRANSIT RD, DEPEW, NY 14043, (716) 683-6800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11154747 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS IN PARK OR DRIVE, ALL FOUR DOORS FAILED TO UNLOCK AND THE KEY FOB FAILED TO UNLOCK THE DOOR. IN ADDITION, WHILE DRIVING 50 MPH, THE CHECK ENGINE, STABILITY TRACK DISENGAGE, AND TRACTION CONTROL LIGHTS ILLUMINATED. THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL SPILLED AND CAUSED THE SPARK PLUGS TO FAIL. THE SPARK PLUGS WERE REPLACED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10854329 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS PARKED, THE CONTACT'S WIFE PROCEEDED TO OPEN THE PASSENGER SIDE DOOR FROM THE INSIDE. THE CHROME PAINT ON THE DOOR HANDLE FRACTURED AND CUT HER HAND. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.......UPDATED 12/30/15 *BF THE CONSUMER STATED AN EXTERIOR DOOR HANDLE, THAT BROKE OFF, HAD TO BE REPLACED. THROUGH RESEACHTHE CONTACT DISCOVERED CHROME PEELING OFF OF THE INTERIOR DOOR CAUSING THE PASSENGER OR DRIVER TO CUT HIS OR HER HAND. UPDATED 2/23/2016*JS
NHTSA complaint #10794336 — an unverified report by a vehicle owner.
THE FIRST TIME THE INCIDENT HAPPENED MY CAR LOCKED AND UNLOCKED THE DOORS WHILE IM DRIVING AND THEN WHEN I PARKED IT WONT START, AFTER 5 MINS IT STARTED AND I DROVE IT TO THE DEALERSHIP. AFTER COUPLE OF DAYS THEY SAID EVERYTHING IS FINE SO I DROVE IT BACK HOME. AFTER 3 DAYS WHILE IM DRIVING IT AT 40 M/HR IT LOOSES POWER AND CAME BACK THEN WHEN I PARKED IT WONT START AGAIN SO IT WAS TOWED GOING TO THE DEALERSHIP AND THERE IS A GRINDING NOISE ON THE TRANSMISSION WHEN BACKING AND MOVING IT FORWARD. BUT AFTER 3 DAYS THEY SAID EVERYTHINGS FINE AND THEY WANT ME TO TAKE IT HOME BUT I REFUSED AND IT STAYS THERE FOR 3 WKS, THEY NEVER CALL ME FOR UPDATES, NEVER CALL ME BACK EVERYTIME I LEFT A MSG OR NOT ANSWER MY PHONE CALL AT ALL. NEVER GIVE ME A LOANER CAR WHICH IS PART OF MY WARRANTY, AND AFTER 3 WKS THEY TOLD ME TO PICK UP MY CAR BECAUSE THERE IS NOTHING TO FIX. AND I DECIDED TO TRADE THE CAR (DIFFERENT MAKE) BECAUSE I DON'T FEEL SAFE ANYMORE, I LOST A LOT OF MONEY BECAUSE OF THEM BEING IRRESPONSIBLE.
NHTSA complaint #10649208 — an unverified report by a vehicle owner.
VEHICLE DRIVER SIDE BACK DOOR WOULD NOT UNLOCK USING REMOTE CONTROL. COST OVER $300.00 TO HAVE CHEVROLET DEALER FIX. NOW IN FEB 2014 WITH 7600 MILES IT STARTED NOT WORKING ON THE PASSENGER SIDE BACK DOOR STOP WORKING WITH REMOTE CONTROL. ALL OTHER LOCKS WOULD OPEN BUT NOT THE REAR DOOR AT THAT TIME. IT APPEARS THEIR ARE ISSUES WITH THESE DOOR LOCKS. THE DOOR LOCKS WILL ONLY OPEN MANUALLY WHEN THEY FAIL WHICH IS A PAIN DUE TO THE SIZE OF THE VEHICLE.
NHTSA complaint #10605017 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED THE REAR PASSENGER SIDE DOOR FAILED TO UNLOCK. THE CONTACT MENTIONED THAT THE DOOR WOULD ONLY UNLOCK MANUALLY FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WERE 76,000.
NHTSA complaint #10593616 — an unverified report by a vehicle owner.
DOOR HANDLE FAILURE THREE TIMES, WAITING FOR FOURTH TO FAIL AT ANYTIME. GM COMPLAINT DEPT REFUSES TO ACCEPT RESPONSIBILITY. THREE DOOR LOCKS FAILED BY 39,000 MILES, LAST ONE BEING RIGHT PASSENGER DOOR. WE HAVE A 1978 CHEVY PU AND THE DOOR LOCKS NEVER FAILED! THIS IS ABSURD, A $55,000 TOP OF THE LINE LTZ MODEL SHOULD NOT HAVE THIS PROBLEM, AND GM WON'T ACKNOWLEDGE POOR QUALITY PARTS AND WORKMANSHIP! WHAT CAN A CONSUMER DO TO RECTIFY THIS SITUATION?.
NHTSA complaint #10542044 — an unverified report by a vehicle owner.
OUR ACTUATORS FAILED ON 3 OF MY DOORS OF MY 2009 CHEVY SUBURBAN. IF YOU USE THE REMOTE ONLY THE DRIVERS SIDE REAR DOOR LOCKS AND/OR UNLOCKS. IF YOU USE THE UNLOCK/LOCK POWER BUTTON ONLY THE DRIVERS SIDE REAR WORKS. YOU MUST USE THE KEY TO UNLOCK THE DRIVERS DOOR AND YOU MUST EITHER OPEN THE WINDOW TO MANUALLY UNLOCK THE OTHER DOORS OR REACH ACROSS THE CAR TO UNLOCK THE PASSENGER SIDE LOCKS. WE CONTACTED GM AND THEY SENT US TO HAVE A DIAGNOSIS DONE WHICH COST US $99. THEY ESTIMATED THE COST TO BE $900 AND TOLD US WE WERE RESPONSIBLE BECAUSE OUR WARRANTY ENDED AT 36,000 MILES. THIS IS A SAFETY CONCERN. IN AN ACCIDENT I WOULDN'T BE ABLE TO GET TO ANY PASSENGERS INCLUDING MY CHILDREN NOR COULD EMERGENCY PERSONNEL. I COULD EASILY BE CAR JACKED OR HAVE MY BELONGINGS STOLEN DUE TO THE LOCKS NOT WORKING. IF MY SMALL CHILD CHOKED OR HAD A MEDICAL EMERGENCY I COULD NOT REACH THEM. I WATCH STORIES EVERY DAY ON THE NEWS OF AWFUL PEOPLE TAKING OR ASSAULTING WOMEN BY BREAKING INTO THEIR CARS AND HIDING IN THE BACK SEATS. THIS CAR COST WELL OVER $50,000 AND THIS SHOULD BE A SAFETY RECALL. THERE WILL BE A TRAGEDY IF THIS IS NOT FIXED.
NHTSA complaint #10537673 — an unverified report by a vehicle owner.
REAR HATCH DOOR ACTUATOR WENT OUT. THE DOOR IS IN THE LOCKED POSITION AND CANNOT BE OPENED WITH CONSOLE BUTTON, KEY FOB OR EXTERIOR HANDLE. THERE IS NO WAY TO OPEN THE REAR HATCH FROM THE INSIDE OF THE VEHICLE CREATING A SAFETY HAZARD FOR PASSENGERS RIDING IN THE 3RD SEAT. THE REAR HATCH IS NOT ACCESSIBLE FOR USE SINCE I IS IN A LOCKED POSITION AND CANNOT BE OPENED. I HAVE FILED A COMPLAINT WITH GM. THEIR CS REPRESENTATIVE CONTACTED ME TO LET ME KNOW THAT MY LOCAL DEALERSHIP CAN FIX THE PROBLEM AT MY EXPENSE. TENS OF THOUSANDS OF THESE COMPLAINTS HAVE BEEN FILED WITH GM OVER THE LAST 2 YRS. AND THERE HAS BEEN NO RECALL FOR THIS POTENTIALLY FATAL SAFETY HAZARD.
NHTSA complaint #10533536 — an unverified report by a vehicle owner.
I PURCHASED A 2008 SUBURBAN LTZ IN JULY 2011. SHORTLY AFTER WE PURCHASED THE VEHICLE 3 OF THE DOORS LOCKS HAVE STOPPED FUNCTIONING COMPLETELY, THE 4TH DOOR WORKS SPORADICALLY (DRIVER SIDE, PASSENGER). THE LOCKS DO NOT WORK AT ALL WITH THE KEYLESS ENTRY NOR THE MAIN LOCK BUTTON FROM THE DRIVER SIDE DOOR. I HAVE BEEN TOLD THAT IT IS A PROBLEM WITH THE LOCK ACTUATORS MALFUNCTIONING AND THAT IT IS ALSO A WELL KNOWN ISSUE FROM VARIOUS DEALERS AND PER MY RESEARCH ON THE INTERNET. IN ORDER TO UNLOCK THE DOORS, I MUST MANUALLY USE THE KEY TO UNLOCK THE DRIVER SIDE DOOR THEN UNLOCK ALL THE OTHER DOORS BY HAND ONE BY ONE. THEN WE MUST LOCK ALL DOORS MANUALLY AFTER ENTERING BECAUSE THE LOCKS ALSO DO NOT LOCK AUTOMATICALLY WHEN YOU TAKE THE CAR OUT OF THE PARK POSITION. ALTHOUGH THE POWER LOCKS ARE A LUXURY, THIS ALSO BECOMES A SAFETY ISSUE. A VEHICLE WITH AN ORIGINAL ASKING PRICE OF OVER $55,000 SHOULD NEVER HAVE THIS ISSUE AND I'M NOT SURE WHY CHEVROLET FAILS TO TAKE ACTION FOR A CLEAR SAFETY DANGER. AS A MOTHER OF 3 CHILDREN I FIND THIS TO BE A VERY SERIOUS SAFETY ISSUE. A CHILD COULD EASILY OPEN THE DOOR AND FALL OUT OF THE MOVING VEHICLE OR IF WE WERE INVOLVED IN A CAR ACCIDENT ANY ONE OF MY FAMILY MEMBERS (ADULT OR CHILD) COULD POTENTIALLY BE EJECTED FROM THE VEHICLE, CAUSING EITHER SERIOUS INJURY OR WORSE!! I REALIZE THE CHILD SAFETY LOCKS CAN BE ACTIVATED TO KEEP A CHILD FROM OPENING THE DOOR ACCIDENTALLY, BUT THAT WILL NOT PREVENT A CARJACKER OR ANYONE ELSE FOR THAT MATTER FROM JUMPING IN AND STEALING THE CAR OR KIDNAPPING A CHILD. IN MY OPINION, THEIR DEFINITELY NEEDS TO BE A RECALL ISSUED FOR THIS MAJOR LOCKING MALFUNCTION BASED ON MY EXPERIENCE AND HUNDREDS OF OTHERS I HAVE RESEARCHED.
NHTSA complaint #10524919 — an unverified report by a vehicle owner.
THE DOOR LOCKS INTERMITTENTLY WORK. SEEMS TO HAPPEN TO A LOT OF PEOPLE. SAFETY ISSUE. CAN'T GET IN OR OUT OF VEHICLE. WE HAD ONE FIXED AND NOW ALL OF THE DOORS ARE DOING IT. SOMETIMES THE CAR LOCKS ITSELF.
NHTSA complaint #10522198 — an unverified report by a vehicle owner.
THE LOCK ON THE PASSENGER SIDE DOOR STOPPED WORKING BY THE UNLOCK BUTTON OR THE AUTOMATIC ENTRY BUTTON. HAD IT REPAIRED TO THE TUNE OF $500. NOW BOTH BACK DOOR LOCKS NEED REPLACING. DANGEROUS IF KIDS UNABLE TO GET OUT OF THE CAR.
NHTSA complaint #10520228 — an unverified report by a vehicle owner.
ABOUT A YEAR AGO THE REAR PASSENGER DOOR LOCK WOULDN'T WORK, NOW ALL DOOR LOCKS WILL NOT LOCK OR UNLOCK WITH REMOTE OR SWITCH. ALSO WILL NOT LOCK/UNLOCK WHEN PUT INTO GEAR OR BACK INTO PART. LOCKS MOVE SLIGHTLY WHEN YOU PUSH THE BUTTON BUT WILL NOT FULLY ENGAGE OR DISENGAGE WHEN MANUALLY PUSHED. NO RECALL DATA AVAILABLE BUT I SEE MANY COMPLAINTS.
NHTSA complaint #10512614 — an unverified report by a vehicle owner.
DOOR LOCKS NO LONGER WORKING ON DRIVER DOOR, FRONT PASSENGER, AND NOW REAR PASSENGER. DEALERSHIP SAYS ALL THREE NEED REPLACED. DRIVER DOOR WENT FIRST, THEN FRONT PASSENGER, AND THEN REAR PASSENGER. I HAVE FOUND SEVERAL POSTINGS RELATED TO MULTIPLE DOOR LOCK FAILURES - NOT JUST SINGLE LOCKS, BUT MANY CASES OF 2-4 LOCKS FAILING ON A SINGLE VEHICLE. LOCKS ARE VERY EXPENSIVE TO REPLACE (ESPECIALLY IN QUANTITIES OF 3 OR 4) AND REPRESENT A SAFETY ISSUE IF THE DOORS CANNOT BE SECURED.
NHTSA complaint #10507255 — an unverified report by a vehicle owner.
LATCH/ LOCK JUST STOP WORKING, HAD TO CRAWL OVER SEAT AND TAP ON THE LATCH TO RELEASE TO OPEN. MAJORITY OF THE TIME I HAD NO SUCCESS IN OPENING LATCH TCH IS OPEN AND I DON'T HAVE A KEY TO UNLOCK OR TO LOCK. THE LATCH APPEARS TO BE DEFECTIVE.
NHTSA complaint #10507010 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC DOOR LOCKS WOULD UNLOCK INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN ADVISED HER THAT THE FAILURE MAY BE DUE TO THE LOCK ACTUATORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 87,000.
NHTSA complaint #10482193 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE OPENING THE DRIVER SIDE DOOR THE HANDLE FELL OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY ADDITIONAL ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 85,000.
NHTSA complaint #10474078 — an unverified report by a vehicle owner.
DRIVER SIDE REAR DOOR LOCK QUIT WORKING, SHORTLY AFTER THAT DRIVER DOOR QUIT LOCK QUIT WORKING, TOOK INTO DEALER FOR REPAIR, SAID IT WOULD BE ABOUT $1000 FOR 2 DOOR LOCK ACTUATOR REPLACEMENTS, A FEW MONTHS LATER THE PSGR REAR DOOR LOCK QUIT WORKING.
NHTSA complaint #10468380 — an unverified report by a vehicle owner.