FaultScore

FaultScore report

2009 Chevrolet Suburban problems

Owners have filed 133 complaints about the 2009 Chevrolet Suburban with NHTSA between 2009 and 2025. The largest single group is the airbags. Across this model's run it ranks 31 of 32 worst.

A

FaultScore 20/100

Higher is worse. Measured against the other years of the Chevrolet Suburban.

How this is worked out

The numbers

133

Complaints

1

Crashes reported

0

Fires reported

3

Injuries reported

83,500 mi

Median mileage at failure

Half of reported failures happened before this

13%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 21 vs 50 Severity 16 vs 50 Early failure 22 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 21
Against the median year of the Chevrolet Suburban. 50 means typical for this model; 100 means roughly double.
Severity — 16
3% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 22
13% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2009 compares with every other Chevrolet Suburban

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2009 Chevrolet Suburban

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Airbags 38 28.6%

1 crashes, 0 fires · median 95,000 mi

Median failure at 94,000 miles

Median failure at 122,000 miles

Median failure at 96,000 miles

Median failure at 80,000 miles

Doors, Latches & Locks 8 6.0%

Median failure at 53,000 miles

Fuel & Propulsion 6 4.5%

Median failure at 170,000 miles

Stability & Traction Control 3 2.3%

Median failure at 45,000 miles

Tires 3 2.3%
Steering 3 2.3%

Median failure at 40,053 miles

Seats 2 1.5%

Median failure at 163,000 miles

Lights 2 1.5%

Median failure at 100 miles

Acceleration & Cruise Control 2 1.5%

Median failure at 50,026 miles

Brakes 2 1.5%

Median failure at 42,026 miles

Transmission & Drivetrain 2 1.5%

Median failure at 37,846 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 4 4.3%
10,000 – 24,999 miles 1 1.1%
25,000 – 49,999 miles 24 25.5%
50,000 – 74,999 miles 12 12.8%
75,000 – 99,999 miles 14 14.9%
100,000 – 149,999 miles 13 13.8%
150,000+ miles 26 27.7%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 2009 peak 6 Jan 2025

NHTSA investigations into the 2009 Chevrolet Suburban

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

1 investigation is still open.

EA21002 Opened 17 Sep 2021 Still open AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...

Recalls on the 2009 Chevrolet Suburban

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

21V052000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

General Motors, LLC (GM) is recalling certain 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

21V053000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban,

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

21V050000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

10V240000

ELECTRICAL SYSTEM

GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.

Risk: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.

09V154000

FUEL SYSTEM, GASOLINE

GM IS RECALLING 27,188 MY 2009 CADILLAC ESCALADE, ESCALADE HYBRID, ESCALADE ESV, AND ESCALADE EXT; CHEVROLET AVALANCHE, SUBURBAN, TAHOE, TAHOE HYBRID, AND COLORADO; AND GMC YUKON, YUKON HYBRID, YUKON XL, AND CANYON VEHICLES. THE FUEL SYSTEM CONTROL MODULES MAY HAVE A CONDITION IN WHICH AN ADHESIVE SEPARATION OF THE ROOM TEMPERATURE VULCANIZING (RTV) SEAL BETWEEN THE SEAL AND THE HOUSING MAY ALLOW WATER TO SEEP INTO THE MODULE.

Risk: WATER IN THE MODULE COULD CAUSE A SHORT OR OPEN CIRCUIT, ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, SETTING OF DIAGNOSTIC TROUBLE CODES OR THE ENGINE MAY BE HARD TO START, MAY NOT START OR MAY STALL INCREASING THE RISK OF A CRASH.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2021027 72,415 units in Canada

Airbag

Issue: Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Note: For the 2010 and 2013 models listed, this recall only affects vehicles that were imported into Canada, and were originally sold or ever registered in certain areas of the United States that experience high or moderate levels of heat and humidity. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the passenger-front airbag. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.

Recall 2021026 101,593 units in Canada

Airbag

Issue: Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Note: For 2009 models listed, this recall only affects vehicles that were imported into Canada, and were originally sold or ever registered in certain areas of the United States that experience high or moderate levels of heat and humidity. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the passenger-front airbag. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.

Recall 2020591 9,660 units in Canada

Airbag

Issue: Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Note: This recall is for vehicles that were originally sold or ever registered in certain areas of the United States that experience high or moderate levels of heat and humidity, and that were subsequently imported into Canada. Affected states: American Samoa and the U.S. Virgin Islands, Alabama, Arizona, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, the Northern Mariana Islands (Saipan), Virginia and West Virginia. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the passenger-front airbag inflator. Note: This recall is being conducted as a precaution to address future risk. It is expected that all air

Recall 2019420 5,327 units in Canada

Other

Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.

Recall 2016307 7,809 units in Canada

Airbag

This Safety Improvement Program was replaced by Transport Canada Recall No. 2020-591. General Motors Canada is conducting a voluntary Safety Improvement Program involving passenger airbag inflators in vehicles that were originally sold or ever registered in certain areas of the United States that experience high or moderate levels of heat and humidity, and that were subsequently imported into Canada. Dealers will replace the passenger inflator on affected vehicles. Owners who believe their vehicles may have been originally purchased or registered in the states listed below should contact a General Motors dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Affected states: American Samoa and the U.S. Virgin Islands, Alabama, Arizona, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, the Northern Mariana Islands (Saipan), Virginia and West Virginia.

Recall 2013022 3 units in Canada

Label

Certain vehicles fail to comply with the requirements of Canada Motor Vehicle Safety Standard 110 – Tire Selection and Rims. The vehicle’s seating capacity for the front row is wrongly indicated as three (3) occupants instead of two (2) on the Tire and Loading Information vehicle placard. The typographical error is readily apparent as the vehicle is equipped with two (2) front seating positions separated by floor space. Correction: No corrective recall action is required as this technical non-compliance is deemed to be non-safety related.

Recall 2010189 99,000 units in Canada

Accessories

On certain vehicles equipped with a Heated Washer Fluid System (HWFS), a short circuit on the printed circuit board for the washer fluid heater may overheat the control-circuit ground wire. A repair was implemented in a recall in 2008, however, there have been new reports of thermal incidents on heated washer fluid system modules after this improvement was installed. This situation may cause some minor distortion, but also could lead to melting of the plastic around the heated washer fluid system, or cause a fire. Correction: Dealers will permanently disable and remove the heated washer fluid module. An updated page will be provided and inserted in the Owner Manual to document the removal of the feature.

Recall 2009132 3,106 units in Canada

Fuel System

On certain vehicles, the fuel system control module may be subject to water intrusion. This could cause a short or open circuit, illumination of the Service Engine Soon lamp, setting diagnostic trouble codes, or the engine may be hard to start, may not start or may stall. Engine stalling would result in lost propulsion which, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash. Correction: Dealers will replace the fuel system control module.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 167,000 miles SAN Antonio, TX Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT A LOW RATE OF SPEED, SHE ATTEMPTED TO MAKE A LEFT TURN AND WAS HIT BY A CAR COMING FROM THE OPPOSITE SIDE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS TREATED FOR WHIPLASH AND MULTIPLE BULGED DISKS IN HER BACK WHICH WOULD REQUIRE SURGERY. A POLICE REPORT WAS NOT FILED. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE HOME AFTER THE ACCIDENT. THE CONTACT STATED THAT THE VEHICLE HAD BEEN INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.

NHTSA complaint #11340458 — an unverified report by a vehicle owner.

at 166,000 miles Litchfield Park, AZ 1 injured

SEATS

PASSENGER SEAT MOTOR OVERHEATED. INITIAL INDICATION WAS SMELL. SEAT IS POWERED (FORWARD AND BACK ONLY). SEAT SWITCHES WERE NOT IN USE AT THE TIME. VEHICLE WAS IN POWERED AND IN MOTION. SMOKE FOLLOWED W/I 20" OF INITIAL SMELL. VEHICLE STOPPED AT SIGHT OF SMOKE AND DRIVER WAS ABLE TO LOCATE PLUGS FOR MOTOR UNDER PASSENGER SEAT. DRIVER REMOVED PLUG, BURNED HAND SIGNIFICANTLY IN THE PROCESS.

NHTSA complaint #11192323 — an unverified report by a vehicle owner.

at 166,000 miles Litchfield Park, AZ 1 injured

ELECTRICAL SYSTEM

PASSENGER SEAT MOTOR OVERHEATED. INITIAL INDICATION WAS SMELL. SEAT IS POWERED (FORWARD AND BACK ONLY). SEAT SWITCHES WERE NOT IN USE AT THE TIME. VEHICLE WAS IN POWERED AND IN MOTION. SMOKE FOLLOWED W/I 20" OF INITIAL SMELL. VEHICLE STOPPED AT SIGHT OF SMOKE AND DRIVER WAS ABLE TO LOCATE PLUGS FOR MOTOR UNDER PASSENGER SEAT. DRIVER REMOVED PLUG, BURNED HAND SIGNIFICANTLY IN THE PROCESS.

NHTSA complaint #11192323 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Freeport, FL

AIR BAGS

Unknown

NHTSA complaint #11635537 — an unverified report by a vehicle owner.

Saint Louis, MO

FUEL/PROPULSION SYSTEM

Fuel pump modulator, which has a recall for other vehicles for same part, malfunctioned which caused the vehicle to cut off while my son was driving on the highway without notice, where he had to avoid being hit while trying to make it to the shoulder for safety. The fuel pump module was tested by a service mechanic and was found to have corroded due to moisture. Prior to vehicle cutting off, there were no warning signals/signs, it just cut the vehicle off while driving on the highway.

NHTSA complaint #11604465 — an unverified report by a vehicle owner.

Vincennes, IN

TIRES:SIDEWALL

Cooper Discoverer 275-55r20 developed bulge in inner sidewall. I was unaware of issue until a stranger pointed it out. That was on 03/08/2023. Since then, 2 more tires have developed the same issue!! The last 2 have been looked at by tire installation professionals and determined to be manufacturer defects.

NHTSA complaint #11532133 — an unverified report by a vehicle owner.

Vincennes, IN

TIRES:SIDEWALL

On 05/19/2023 driver's side front wheel removed for brake replacement. Noticed large bulge on inner sidewall of Cooper Discoverer 275-55r20 tire. This was the 2nd tire of a set of 4 that has developed the same issue. Now a third has a bulge. I will submit a 3rd report for it.

NHTSA complaint #11532137 — an unverified report by a vehicle owner.

Vincennes, IN

TIRES:SIDEWALL

Cooper Discoverer 275-55r20 had a stranger point out a very large bulge on the inner sidewall of my passenger side rear tire. This is the 3rd tire from a set of 4 that has developed the same issue within 3 months. Cooper Tires is not wanting to help resolve this issue. They want the tire dissected and returned before doing anything.

NHTSA complaint #11532139 — an unverified report by a vehicle owner.

at 200,000 miles Chicago, IL

FUEL SYSTEM, GASOLINE

The contact owns a 2009 Chevrolet Suburban. The contact stated that the vehicle intermittently failed to start after multiple attempts without warning. The contact replaced the ignition switch and the fuel pump; however, the failure persisted. The contact then used a code reader that determined that the Engine Control Module (ECM) was not giving a signal to the fuel pump. The contact made additional repairs to the vehicle, but the failure persisted. The vehicle was taken to the dealer, and he was given an estimate for the repair. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 09V154000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 200,000.

NHTSA complaint #11496068 — an unverified report by a vehicle owner.

at 133,000 miles French Settlement, LA

ELECTRICAL SYSTEM

The contact owns a 2009 Chevrolet Suburban. The contact stated that while her son was seated in the driver's side front seat with the door opened, the key was not in the ignition, the doors inadvertently locked and unlocked. The contact's son noticed that there was smoke coming from the dash and exited the vehicle. Upon inspection, the contact and her son detected a burning odor and noticed that there was smoke coming from underneath the hood; however, there were no flames. The contact's son opened the hood and disconnected the battery. The fire department arrived and inspected the vehicle. The fireman informed the contact that the alternator and battery connectors were extremely hot. The fire department assisted in moving the vehicle away from the residence. A fire department report was filed. The vehicle was towed to the dealer; however, the vehicle was diagnosed but still hasn't been repaired. The contact related the failure to a faulty electrical system. The vehicle was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

NHTSA complaint #11478346 — an unverified report by a vehicle owner.

Portland, MI

STRUCTURE:BODY

Dashboard cracked around the corner of the passenger side air bag and manufacturer did not recall. It appears there are many vehicles with this problem and could be a potential safety issue if the airbag malfunctioned and caused parts of dash to break and rupture air bag or fly into passengers of vehicle in the event of a crash.

NHTSA complaint #11448706 — an unverified report by a vehicle owner.

Exira, IA

AIR BAGS

I am STILL waiting for this recall to be fixed. Why is this taking so long? Every time I drive this vehicle, it is a danger for my passenger due to the defective airbag. It almost seems to me that maybe this is a stall tactic so there will be less of a cost for the repairs due to the less vehicles still on the road. Just my opinion. I would like to know what is taking so long to fix. It is already late 2021 and this vehicle is a 2009. Wow. I guess the safety of the customers is second to the cost of repairs.

NHTSA complaint #11432342 — an unverified report by a vehicle owner.

at 167,000 miles Traverse City, MI

ENGINE

TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO SPUTTER AND SHAKE WITH A LOUD KNOCKING SOUND COMING FROM THE ENGINE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE SHIFTED INTO LIMP MODE AND DECELERATED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE WAS LOW ON OIL. ADDITIONALLY, THE NUMBER 6 LIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.

NHTSA complaint #11406454 — an unverified report by a vehicle owner.

at 45,000 miles Phoenix, AZ

UNKNOWN OR OTHER

THE DASHBOARD IS CRACKED IN MULTIPLE PLACES

NHTSA complaint #11405867 — an unverified report by a vehicle owner.

at 89,500 miles Upland, CA

UNKNOWN OR OTHER

DASHBOARD CRACKED IN MULTIPLE PLACES. CRACKING UP TO THE EDGE OF THE AIRBAG. IF AIRBAG IS DEPLOYED THE SHRAPNEL FROM THE DASHBOARD COULD CAUSE AIRBAG TO DEFLATE RENDERING IT USELESS AND CAUSE INJURY.

NHTSA complaint #11405413 — an unverified report by a vehicle owner.

at 180,000 miles Bunkie, LA

AIR BAGS

DASH HAS CONTINUED TO CRACK - OVER 4 CRACKS THAT HAS AFFECTED THE DEFROST VENT, DASH AND NOW I RECEIVE PERIODIC AIRBAG WARNINGS UPON STARTING IGNITION AND/OR PARKING. I AM CONCERNED AS A DRIVER, MOTHER OF 3 AND CAREGIVER OF ELDERLY MOM THAT THE AIR BAGS WILL DEPLOY AT ANYTIME AND/OR NOT FUNCTION CORRECTLY UPON A CRASH OR COLLISION.

NHTSA complaint #11395942 — an unverified report by a vehicle owner.

at 180,000 miles Bunkie, LA

UNKNOWN OR OTHER

DASH HAS CONTINUED TO CRACK - OVER 4 CRACKS THAT HAS AFFECTED THE DEFROST VENT, DASH AND NOW I RECEIVE PERIODIC AIRBAG WARNINGS UPON STARTING IGNITION AND/OR PARKING. I AM CONCERNED AS A DRIVER, MOTHER OF 3 AND CAREGIVER OF ELDERLY MOM THAT THE AIR BAGS WILL DEPLOY AT ANYTIME AND/OR NOT FUNCTION CORRECTLY UPON A CRASH OR COLLISION.

NHTSA complaint #11395942 — an unverified report by a vehicle owner.

at 180,000 miles Bunkie, LA

STRUCTURE:BODY

DASH HAS CONTINUED TO CRACK - OVER 4 CRACKS THAT HAS AFFECTED THE DEFROST VENT, DASH AND NOW I RECEIVE PERIODIC AIRBAG WARNINGS UPON STARTING IGNITION AND/OR PARKING. I AM CONCERNED AS A DRIVER, MOTHER OF 3 AND CAREGIVER OF ELDERLY MOM THAT THE AIR BAGS WILL DEPLOY AT ANYTIME AND/OR NOT FUNCTION CORRECTLY UPON A CRASH OR COLLISION.

NHTSA complaint #11395942 — an unverified report by a vehicle owner.

Huntington Beach, CA

AIR BAGS

PASSENGER AIRBAG SENSOR HAS BEEN ON FOR YEARS, AND I HAVE BEEN WAITING FOR MANY YEARS FOR THIS PARTICULAR RECALL TO BE FIXED! IT IS RIDICULOUS THAT NOTHING IS BEING DONE AND PEOPLE LIKE ME ARE FORCED TO BE DRIVING THEIR FAMILIES AROUND IN SUCH UNSAFE VEHICLES!!!!! I HAVE FILED MULTIPLE COMPLAINTS, AND HAVE CALLED THE MANUFACTURER MULTIPLE TIMES, TO GET NOWHERE FAST! WHY EVEN HAVE THIS SYSTEM SET UP FOR RECALLS IF YOU DONT DO ANYTHING ABOUT THEM???? IT'S SICKENING TO THINK OF SOMEONE HAVING TO FILL THIS COMPLAINT OUT AFTER THE FACT OF INJURY OR DEATH TO A LOVE ONE- WHAT'S THE POINT?

NHTSA complaint #11395484 — an unverified report by a vehicle owner.

at 130,000 miles Boyne Falls, MI

ELECTRICAL SYSTEM

VEHICLE CONTINUES TO HAVE RANDOM ELECTRICAL PROBLEMS AFTER ADDING NEW GROUNDS, NEW ALTERNATOR, NEW BATTERY, CHECKING CONTACTS. IT'S BEEN AT 4 REPAIR SHOPS INCLUDING A CHEVY DEALER AND CONTINUES TO HAVE PROBLEMS. DOORS CYCLE ON LOCK/UNLOCK, LIGHTS CYCLE DIMMING, ABS AND OTHER INDICATOR LIGHTS COME ON, LOSE ACCELERATION AND VEHICLE STALLS AND DIES. SEEMS TO HAPPEN MORE FREQUENTLY IN COLD WEATHER AND AFTER A 'REST' MAY OR MAY NOT START NO RHYME OR REASON. HAS BAFFLED MECHANICS FOR OVER 2 YEARS. PLS HELP.

NHTSA complaint #11384047 — an unverified report by a vehicle owner.

at 130,000 miles Boyne Falls, MI

ENGINE

VEHICLE CONTINUES TO HAVE RANDOM ELECTRICAL PROBLEMS AFTER ADDING NEW GROUNDS, NEW ALTERNATOR, NEW BATTERY, CHECKING CONTACTS. IT'S BEEN AT 4 REPAIR SHOPS INCLUDING A CHEVY DEALER AND CONTINUES TO HAVE PROBLEMS. DOORS CYCLE ON LOCK/UNLOCK, LIGHTS CYCLE DIMMING, ABS AND OTHER INDICATOR LIGHTS COME ON, LOSE ACCELERATION AND VEHICLE STALLS AND DIES. SEEMS TO HAPPEN MORE FREQUENTLY IN COLD WEATHER AND AFTER A 'REST' MAY OR MAY NOT START NO RHYME OR REASON. HAS BAFFLED MECHANICS FOR OVER 2 YEARS. PLS HELP.

NHTSA complaint #11384047 — an unverified report by a vehicle owner.

at 130,000 miles Boyne Falls, MI

FUEL/PROPULSION SYSTEM

VEHICLE CONTINUES TO HAVE RANDOM ELECTRICAL PROBLEMS AFTER ADDING NEW GROUNDS, NEW ALTERNATOR, NEW BATTERY, CHECKING CONTACTS. IT'S BEEN AT 4 REPAIR SHOPS INCLUDING A CHEVY DEALER AND CONTINUES TO HAVE PROBLEMS. DOORS CYCLE ON LOCK/UNLOCK, LIGHTS CYCLE DIMMING, ABS AND OTHER INDICATOR LIGHTS COME ON, LOSE ACCELERATION AND VEHICLE STALLS AND DIES. SEEMS TO HAPPEN MORE FREQUENTLY IN COLD WEATHER AND AFTER A 'REST' MAY OR MAY NOT START NO RHYME OR REASON. HAS BAFFLED MECHANICS FOR OVER 2 YEARS. PLS HELP.

NHTSA complaint #11384047 — an unverified report by a vehicle owner.

at 250,123 miles Tulsa, OK

ELECTRICAL SYSTEM

DRIVING DOWN A ROAD AND SHUT OFF WILL NOT START AGA

NHTSA complaint #11378454 — an unverified report by a vehicle owner.

at 250,123 miles Tulsa, OK

ENGINE

DRIVING DOWN A ROAD AND SHUT OFF WILL NOT START AGA

NHTSA complaint #11378454 — an unverified report by a vehicle owner.

Asheville, NC

AIR BAGS

THE AIRBAG LIGHT WILL NOT TURN OFF AND THERE IS NOTHING WRONG WITH THE VEHICLE.

NHTSA complaint #11377807 — an unverified report by a vehicle owner.

at 200,000 miles Tulsa, OK

ELECTRICAL SYSTEM

DRIVING FOR A FEW WEEKS ON MORE GOT UP ONE MORNING AND IT WOULD NOT S STARTED KEEP CRANKING TURN IT OVER THERE WOULDN'T STARTED

NHTSA complaint #11376799 — an unverified report by a vehicle owner.

at 200,000 miles Tulsa, OK

ENGINE

DRIVING FOR A FEW WEEKS ON MORE GOT UP ONE MORNING AND IT WOULD NOT S STARTED KEEP CRANKING TURN IT OVER THERE WOULDN'T STARTED

NHTSA complaint #11376799 — an unverified report by a vehicle owner.

at 200,000 miles Tulsa, OK

FUEL/PROPULSION SYSTEM

DRIVING FOR A FEW WEEKS ON MORE GOT UP ONE MORNING AND IT WOULD NOT S STARTED KEEP CRANKING TURN IT OVER THERE WOULDN'T STARTED

NHTSA complaint #11376799 — an unverified report by a vehicle owner.