Owners have filed 2,125 complaints
about the 2020 Ford Escape with NHTSA between 2019 and 2026.
The largest single group is the body & structure.
Across this model's run it ranks 7 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 73
Against the median year of the Ford Escape. 50 means typical for this
model; 100 means roughly double.
Severity — 17
3.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 68
40% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
49366.2%
Door
9012.1%
Warnings
405.4%
Hinge AND Attachments
364.8%
Latch
304.0%
Adaptive Cruise Control
253.4%
Automatic Emergency Braking
223.0%
Blind Spot Detection
91.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
224.4%
1,000 – 9,999 miles
5510.9%
10,000 – 24,999 miles
6813.5%
25,000 – 49,999 miles
14829.4%
50,000 – 74,999 miles
11623.1%
75,000 – 99,999 miles
5811.5%
100,000 – 149,999 miles
367.2%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2020 Ford Escape SUV AWD
17.4% risk
2020 Ford Escape SUV FWD
16.9% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2019peak 99Sep 2026
NHTSA investigations into the 2020 Ford Escape
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
RQ21002Opened 3 Aug 2021Still openBACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rearview Camera FMVSS 111 Noncompliance
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera op...
PE23013Opened 7 Jul 2023Closed 24 Jan 2024STRUCTURE:BODY:DOOR
Failed Door Check Arm Attachment Point
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure...
Recalls on the 2020 Ford Escape
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V117000
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
Risk: Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
26V123000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
25V829000
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2025 Escape vehicles. The liftgate hinge covers may not be properly secured and detach from the vehicle.
Risk: A detached liftgate hinge cover can create a distraction or a road hazard, increasing the risk of a crash.
25V685000
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk: An electrical short circuit can increase the risk of a fire.
25V693000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles. The rear brake pads may have been manufactured incorrectly, which can reduce brake function in the event of a brake booster malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Risk: Reduced brake function can require the driver to apply more brake pedal force, and the distance required to stop the vehicle may be extended, increasing the risk of a crash.
25V467000
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
25V442000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
25V345000
ENGINE
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Risk: An engine compartment fire increases the risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202610099,375 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display properly when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail. The corrective actions for this recall are under development.
Recall 202609854,078 units in Canada
Visual System
Issue: On certain vehicles, the windshield wiper motor may not have been manufactured properly. As a result, the motor could fail and cause the windshield wipers not to work. Safety Risk: Windshield wipers that don't work could reduce visibility and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the windshield wiper motor.
Recall 20260724 units in Canada
Engine
Issue: On a small number of vehicles, the recall repairs completed by a Ford dealer during recall 25S54 (Transport Canada recall no. 2025-283) may not have been done correctly. As a result, another repair is required. On certain vehicles equipped with a 2.5 L HEV or PHEV engine, a manufacturing problem could lead to an engine failure. In some cases, an engine failure can create the risk of a fire. Safety Risk: An engine failure could cause a fire. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module (PCM) software. To reduce the safety risk, Ford recommends that you should shut off the engine as soon as possible if you hear unusual engine noises, see smoke from the engine compartment, or notice reduced engine power.
Recall 202607022,955 units in Canada
High Voltage
Issue: On certain vehicles, the software update installed by a Ford dealer during recall 24S79 (Transport Canada recall no. 2024-781) may not be effective. As a result, a second repair is required. On certain vehicles, a problem inside the high-voltage battery could cause a short circuit. If this happens, there could be a loss of power to the wheels and/or the high-voltage battery could overheat. Note: This recall replaces Transport Canada recall no. 2025-628. This recall only affects certain plug-in hybrid vehicles (PHEV) equipped with a 2.5 L engine. Safety Risk: A loss of power to the wheels could increase the risk of a crash. A battery that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Ford advises that you set the maximum charge setting of your vehicle at 80% and to only use normal EV mode until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the battery energy control module (BECM) and hybrid powertrain control module (HPCM) software. The BECM software will monitor the high-voltage battery and warn you if it detects a problem. If you see this warning, you should contact a dealership to arrange replacement of the high-voltage battery pack.
Recall 2026005138,783 units in Canada
Electrical
Issue: On certain vehicles, the engine block heater could leak coolant. If this happens, the block heater could short circuit when it's plugged in. Note: This recall replaces Transport Canada recall no. 2025-554. Vehicles that were repaired under that recall don't require this repair. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: To reduce the safety risk, Ford advises you not to use the engine block heater until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the block heater. Alternatively, owners can choose to have the dealership permanently disable the engine block heater.
Recall 202566520,521 units in Canada
Structure
Issue: On certain vehicles, the hinge covers for the liftgate may not have been properly attached. As a result, the cover(s) could loosen and detach from the vehicle. Safety Risk: Parts that detach from the vehicle could create a hazard for others and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and secure or replace the liftgate hinge covers, as necessary.
Recall 20256288,751 units in Canada
High Voltage
This recall was replaced by Transport Canada recall no. 2026-070. Issue: On certain vehicles, the software update installed by a Ford dealer during recall 24S79 (Transport Canada recall no. 2024-781) may not be effective. As a result, a second repair is required. On certain vehicles, a problem inside the high-voltage battery could cause a short circuit. If this happens, there could be a loss of power to the wheels and/or the high-voltage battery could overheat. Note: This recall only affects certain plug-in hybrid vehicles (PHEV) equipped with a 2.5 L engine. Safety Risk: A loss of power to the wheels could increase the risk of a crash. A battery that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Ford advises not to charge your vehicle until the recall repairs have been completed. Ford will notify owners by mail. The corrective actions for this recall are under development.
Recall 20255539,344 units in Canada
Brakes
Issue: Certain vehicles may not meet the minimum stopping requirements of Canadian regulations. In particular, the vehicle may have an extended stopping distance if there is a loss of power brake assist. Note: This recall does not affect vehicles with an electronic brake booster (EBB). This recall replaces Transport Canada recall no. 2021-727. Vehicles that were repaired under that recall don't require this repair. Safety Risk: Reduced braking could cause extended stopping distances and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the front brake pads.
Reports where the owner recorded a crash, a fire, an injury or a death.
Jacksonville, FLCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
The cross traffic did not alert me. The opposing vehicle was parked in a parking spot at the Jacksonville Dermatologist office near the Martinez dental office 32216. She caused over $8900 dollars in damage. She indicated she did not see me in her rear view camera. Her vehicle from 2017 Kia did not have the cross traffic alert system. She did not believe me there was such an alert system. I showed the police officer my vehicle 2020 Ford escape did have it. I did have an anxiety attack and had to slow my breathing. I have PTSD and take prescribed anxiety medication.
NHTSA complaint #11751356 — an unverified report by a vehicle owner.
Jacksonville, FLCrash
BACK OVER PREVENTION: WARNINGS
The cross traffic did not alert me. The opposing vehicle was parked in a parking spot at the Jacksonville Dermatologist office near the Martinez dental office 32216. She caused over $8900 dollars in damage. She indicated she did not see me in her rear view camera. Her vehicle from 2017 Kia did not have the cross traffic alert system. She did not believe me there was such an alert system. I showed the police officer my vehicle 2020 Ford escape did have it. I did have an anxiety attack and had to slow my breathing. I have PTSD and take prescribed anxiety medication.
NHTSA complaint #11751356 — an unverified report by a vehicle owner.
Jacksonville, FLCrash
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The cross traffic did not alert me. The opposing vehicle was parked in a parking spot at the Jacksonville Dermatologist office near the Martinez dental office 32216. She caused over $8900 dollars in damage. She indicated she did not see me in her rear view camera. Her vehicle from 2017 Kia did not have the cross traffic alert system. She did not believe me there was such an alert system. I showed the police officer my vehicle 2020 Ford escape did have it. I did have an anxiety attack and had to slow my breathing. I have PTSD and take prescribed anxiety medication.
NHTSA complaint #11751356 — an unverified report by a vehicle owner.
Alton, MOFire
UNKNOWN OR OTHER
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the engine, wheels, windshield, etc. The emergency officials came. After the incident, I contacted my insurance company. Someone then notified me of a recall on my vehicle, that can cause fire (25V467000). I called the Ford Motor company. They told me initially to go through my insurance provider, and the insurance provider will deal with them directly. After speaking with my insurance provider again, they told me that, since I only have liability insurance, my vehicle is not covered, and they will not contact Ford. So, I called Ford again, they told me that someone will contact me within 14 days. No one contacted me, so I contacted them today. They told me today that someone will contact me within 15 working days of my reporting the incident. This will be three weeks since the incident and I am greatly inconvenienced (lack of transportation) by this. Now I am forced to wait another week, not knowing if anyone will call, and if I call again, if I would have to wait again. Any assistance would be appreciated. What steps should I take? Thank you.
NHTSA complaint #11744261 — an unverified report by a vehicle owner.
Alton, MOFire
ENGINE
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the engine, wheels, windshield, etc. The emergency officials came. After the incident, I contacted my insurance company. Someone then notified me of a recall on my vehicle, that can cause fire (25V467000). I called the Ford Motor company. They told me initially to go through my insurance provider, and the insurance provider will deal with them directly. After speaking with my insurance provider again, they told me that, since I only have liability insurance, my vehicle is not covered, and they will not contact Ford. So, I called Ford again, they told me that someone will contact me within 14 days. No one contacted me, so I contacted them today. They told me today that someone will contact me within 15 working days of my reporting the incident. This will be three weeks since the incident and I am greatly inconvenienced (lack of transportation) by this. Now I am forced to wait another week, not knowing if anyone will call, and if I call again, if I would have to wait again. Any assistance would be appreciated. What steps should I take? Thank you.
NHTSA complaint #11744261 — an unverified report by a vehicle owner.
Alton, MOFire
FUEL/PROPULSION SYSTEM
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the engine, wheels, windshield, etc. The emergency officials came. After the incident, I contacted my insurance company. Someone then notified me of a recall on my vehicle, that can cause fire (25V467000). I called the Ford Motor company. They told me initially to go through my insurance provider, and the insurance provider will deal with them directly. After speaking with my insurance provider again, they told me that, since I only have liability insurance, my vehicle is not covered, and they will not contact Ford. So, I called Ford again, they told me that someone will contact me within 14 days. No one contacted me, so I contacted them today. They told me today that someone will contact me within 15 working days of my reporting the incident. This will be three weeks since the incident and I am greatly inconvenienced (lack of transportation) by this. Now I am forced to wait another week, not knowing if anyone will call, and if I call again, if I would have to wait again. Any assistance would be appreciated. What steps should I take? Thank you.
NHTSA complaint #11744261 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Willis, TX
FUEL/PROPULSION SYSTEM
After a dealership diagnostic visit involving my 2020 Ford Escape, I discovered that a connector in the vehicle's Smart Data Link/Gateway area underneath the dashboard had been left disconnected when the vehicle was returned to me. The vehicle had been at Gullo Ford of Conroe on September 9–10, 2026 for an intermittent idle/sputtering concern and a rear-suspension concern. The dealership performed electronic diagnostic work and documented no DTCs. After pickup, I inspected the vehicle and photographed the disconnected connector before reconnecting it. I am concerned that releasing a vehicle with a vehicle-network/diagnostic gateway connection disconnected could affect diagnostic communication, stored fault reporting, or other electronic/network functions. I am submitting this report as a potential safety/electrical-network concern. I am not asking NHTSA to adjudicate my billing dispute with the dealership. Photographs showing the condition as discovered and the dealer service invoice are available.
NHTSA complaint #11763600 — an unverified report by a vehicle owner.
Glendale, AZ
SUSPENSION
White foggy smoke from exhaust. Backing sensor or driving sensor are off when sensing environment. Car suspension not fully stable sorta drift to left or right.
NHTSA complaint #11762391 — an unverified report by a vehicle owner.
Glendale, AZ
ELECTRICAL SYSTEM
White foggy smoke from exhaust. Backing sensor or driving sensor are off when sensing environment. Car suspension not fully stable sorta drift to left or right.
NHTSA complaint #11762391 — an unverified report by a vehicle owner.
Glendale, AZ
ENGINE
White foggy smoke from exhaust. Backing sensor or driving sensor are off when sensing environment. Car suspension not fully stable sorta drift to left or right.
NHTSA complaint #11762391 — an unverified report by a vehicle owner.
Baltimore, MD
UNKNOWN OR OTHER
I am submitting a safety complaint regarding my 2020 Ford Escape, which currently has an unrepaired safety recall involving the fuel injectors. Recall Information: Manufacturer Recall Number: 25S76 NHTSA Recall Number: 25V467 Recall Date: July 16, 2025 According to the recall notice, a fuel injector may crack and cause fuel to accumulate on top of the engine. The notice states that liquid fuel and/or fuel vapor near hot engine or exhaust components could ignite and cause an under-hood fire. I am very concerned because this recall has remained unrepaired since 2025, and as of September 2026, the remedy is still listed as unavailable. I am also currently experiencing a problem with my vehicle. Whenever I put gas in the vehicle, it has a difficult time starting afterward. The engine struggles to start after refueling, which is concerning to me because there is already an open recall involving the vehicle's fuel system. I understand that I cannot personally determine whether the starting problem is directly related to the recalled fuel injector issue. However, because the vehicle has an open fuel-system safety recall involving a potential fuel leak and fire risk, I believe these symptoms should be documented and investigated. I am concerned about continuing to operate this vehicle while the recall remains unrepaired, especially since the recall warns of the possibility of fuel or fuel vapor accumulating near hot engine components. I am requesting that NHTSA document and investigate my complaint and provide any available guidance regarding this unresolved recall and the symptoms I am experiencing. I would also like my concerns documented regarding the length of time this safety recall has remained without an available permanent repair.
NHTSA complaint #11762151 — an unverified report by a vehicle owner.
The Colony, TX
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to a certified mechanic who diagnosed that the spark plugs had failed and needed to be replaced. The mechanic replaced the spark plugs; however, the failure persisted. The dealer was contacted, and it was confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue and was unable to provide an expected date when parts would be available.
NHTSA complaint #11762106 — an unverified report by a vehicle owner.
The Colony, TX
ENGINE
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to a certified mechanic who diagnosed that the spark plugs had failed and needed to be replaced. The mechanic replaced the spark plugs; however, the failure persisted. The dealer was contacted, and it was confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue and was unable to provide an expected date when parts would be available.
NHTSA complaint #11762106 — an unverified report by a vehicle owner.
Baltimore, MD
ENGINE
I am submitting a safety complaint regarding my 2020 Ford Escape, which currently has an unrepaired safety recall involving the fuel injectors. Recall Information: Manufacturer Recall Number: 25S76 NHTSA Recall Number: 25V467 Recall Date: July 16, 2025 According to the recall notice, a fuel injector may crack and cause fuel to accumulate on top of the engine. The notice states that liquid fuel and/or fuel vapor near hot engine or exhaust components could ignite and cause an under-hood fire. I am very concerned because this recall has remained unrepaired since 2025, and as of September 2026, the remedy is still listed as unavailable. I am also currently experiencing a problem with my vehicle. Whenever I put gas in the vehicle, it has a difficult time starting afterward. The engine struggles to start after refueling, which is concerning to me because there is already an open recall involving the vehicle's fuel system. I understand that I cannot personally determine whether the starting problem is directly related to the recalled fuel injector issue. However, because the vehicle has an open fuel-system safety recall involving a potential fuel leak and fire risk, I believe these symptoms should be documented and investigated. I am concerned about continuing to operate this vehicle while the recall remains unrepaired, especially since the recall warns of the possibility of fuel or fuel vapor accumulating near hot engine components. I am requesting that NHTSA document and investigate my complaint and provide any available guidance regarding this unresolved recall and the symptoms I am experiencing. I would also like my concerns documented regarding the length of time this safety recall has remained without an available permanent repair.
NHTSA complaint #11762151 — an unverified report by a vehicle owner.
Fruit Heights, UT
UNKNOWN OR OTHER
I consistently get an AWD failure warning and then it turns off multiple different safety features of the car, traction control, hill assist, AWD, collision detection etc. I have seen a lot of people complain about the same thing. This is dangerous and ford needs to provide a solution to the bad ground of the AWD module.
NHTSA complaint #11761180 — an unverified report by a vehicle owner.
Fruit Heights, UT
FORWARD COLLISION AVOIDANCE: WARNINGS
I consistently get an AWD failure warning and then it turns off multiple different safety features of the car, traction control, hill assist, AWD, collision detection etc. I have seen a lot of people complain about the same thing. This is dangerous and ford needs to provide a solution to the bad ground of the AWD module.
NHTSA complaint #11761180 — an unverified report by a vehicle owner.
at 58,986 milesBlue Point, NY
POWER TRAIN
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message that the door was unlocked was displayed. The vehicle was taken to a dealer, and the contact was informed of an unrepaired recall associated with the VIN. The contact was informed that an unknown device was installed, and the vehicle was repaired; however, the failure reoccurred. The contact stated that the front driver's and passenger's side doors failed to unlock. The contact stated that the family crawled into the vehicle through the trunk. The vehicle was taken back to the dealer. The contact was informed that the driver’s and passenger’s side front doors needed to be replaced. The vehicle was taken to an auto body shop as per the dealer. The driver’s and passenger's side front doors were replaced but the failure reoccurred. In addition, the transmission shift to park warning light was illuminated. The vehicle was taken back to the dealer. The contact was informed that the auto body shop had clipped the wiring harness from an unknown sensor. The contact was informed that the wiring harness needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with battery failure. The battery was replaced, and the vehicle was repaired. The failure reoccurred. The contact stated that the front driver's and passenger's side doors failed to unlatch occasionally. The doors unlatched and the transmission shift to park error messages were displayed. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the dealer was an independent dealer. The failure mileage was approximately 58,986.
NHTSA complaint #11761090 — an unverified report by a vehicle owner.
Calera, AL
EXTERIOR LIGHTING
My passenger headlight assembly seal has failed. Since the seal failed, the light has water buildup that caused the entire assembly to short out and stop working. There are not cracked in the headlight at all. My car only has 46,407 miles on it. My car has been to the service department at Town N Country Ford in [XXX]. Since we purchased the extended warranty, Town N Country submitted my claim to the warranty department, but they are refusing to pay because, they say it's a moisture problem. The moisture in the headlight is only there because the seal failed. Ford knows this is a problem, but yet they refuse to pay of the headlight replacement or make a recall for this problem. This is a major flaw and needs to be corrected by Ford, the consumer should not have to bear the brunt of this burden when it is clearly a defect with the headlight assembly itself. Please make Ford take responsibility for this issue immediately. Town N Country Ford said the cost to replace this headlight assembly will be $1,962.34 whenever they can receive the part. If these parts are on back order, clearly Ford has an issue and should be held accountable to replace these headlights free of charge by making a RECALL. I've requested the warranty denial report from Town N Country Ford, but I have not received anything as of this being filing XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11760873 — an unverified report by a vehicle owner.
at 58,986 milesBlue Point, NY
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message that the door was unlocked was displayed. The vehicle was taken to a dealer, and the contact was informed of an unrepaired recall associated with the VIN. The contact was informed that an unknown device was installed, and the vehicle was repaired; however, the failure reoccurred. The contact stated that the front driver's and passenger's side doors failed to unlock. The contact stated that the family crawled into the vehicle through the trunk. The vehicle was taken back to the dealer. The contact was informed that the driver’s and passenger’s side front doors needed to be replaced. The vehicle was taken to an auto body shop as per the dealer. The driver’s and passenger's side front doors were replaced but the failure reoccurred. In addition, the transmission shift to park warning light was illuminated. The vehicle was taken back to the dealer. The contact was informed that the auto body shop had clipped the wiring harness from an unknown sensor. The contact was informed that the wiring harness needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with battery failure. The battery was replaced, and the vehicle was repaired. The failure reoccurred. The contact stated that the front driver's and passenger's side doors failed to unlatch occasionally. The doors unlatched and the transmission shift to park error messages were displayed. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the dealer was an independent dealer. The failure mileage was approximately 58,986.
NHTSA complaint #11761090 — an unverified report by a vehicle owner.
at 85,000 milesClarkston, MI
VISIBILITY
The contact owns a 2020 Ford Escape. The contact received notification for NHTSA Campaign Number: 26V117000 (Visibility); however, the part to perform the recall repair was not yet available. The dealer was notified of the issue and confirmed that the part was not yet available. The contact stated that upon starting the vehicle, the windshield wipers failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was approximately 85,000.
NHTSA complaint #11760242 — an unverified report by a vehicle owner.
Crystal, MI
VISIBILITY/WIPER
Wipers will swipe a couple times then stop half way and not descend all the way. Then begin to “flutter” have to shut off for them to descend and turn on again, over and over.
NHTSA complaint #11759877 — an unverified report by a vehicle owner.
Ocean View, DE
SERVICE BRAKES
I had complete brake failure while driving my vehicle yesterday I had new brakes installed on XXX by Mr tire auto service centersStore Number: #XXX ([XXX]) Invoice Number: XXX Guest ID: XXX Vehicle details: 2020 Ford Escape Titanium. They have deemed that PARTS were defective ( calipers and pads) . This situation ended up okay however if I was on open road I could have killed myself or others. The manufacturer of these parts needs to be flagged. We have requested a detailed list of the parts that were used to do this job and have also reached out to Monro who is their corporate affiliate. We have not heard back from them yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11759343 — an unverified report by a vehicle owner.
I had complete brake failure while driving my vehicle yesterday I had new brakes installed on XXX by Mr tire auto service centersStore Number: #XXX ([XXX]) Invoice Number: XXX Guest ID: XXX Vehicle details: 2020 Ford Escape Titanium. They have deemed that PARTS were defective ( calipers and pads) . This situation ended up okay however if I was on open road I could have killed myself or others. The manufacturer of these parts needs to be flagged. We have requested a detailed list of the parts that were used to do this job and have also reached out to Monro who is their corporate affiliate. We have not heard back from them yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11759343 — an unverified report by a vehicle owner.
Newcomerstown, OH
ENGINE
UNKNOWN, just here to make a complaint. Fuel Injectors have not failed yet but Ford Motor Company has not yet found a remedy even after 12+ months since recall was initiated. Recall was sent out August 18th, 2025 and no remedy has become available. Currently still waiting
NHTSA complaint #11758969 — an unverified report by a vehicle owner.
Newcomerstown, OH
FUEL/PROPULSION SYSTEM
UNKNOWN, just here to make a complaint. Fuel Injectors have not failed yet but Ford Motor Company has not yet found a remedy even after 12+ months since recall was initiated. Recall was sent out August 18th, 2025 and no remedy has become available. Currently still waiting
NHTSA complaint #11758969 — an unverified report by a vehicle owner.
at 130,000 milesMemphis, TN
POWER TRAIN
The contact owns a 2020 Ford Escape. The contact stated that upon shifting into drive(D), the vehicle jerked significantly. The contact continued to drive the vehicle despite the failure, which intensified while coming to a stop. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11758510 — an unverified report by a vehicle owner.
at 130,000 milesMemphis, TN
ENGINE
The contact owns a 2020 Ford Escape. The contact stated that upon shifting into drive(D), the vehicle jerked significantly. The contact continued to drive the vehicle despite the failure, which intensified while coming to a stop. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11758510 — an unverified report by a vehicle owner.
Mccalla, AL
ENGINE
2020 ford fusion taken to Bessemer Ford dealership July 20 2026 with issues to vehicle sputtering. The vehicle was returned as no problem found On August 15, 2026vehicle ran hot and shut down 140 miles away from home. The vehicle was then towed to Huntsville Ford. I was sent a video by the dealership of the coolant being milky brown but have had no contact with them at this time. When I call or text I receive a message stating they will get back with me when they can.
NHTSA complaint #11758221 — an unverified report by a vehicle owner.
Kansas City, MO
POWER TRAIN
I have a 2020 Ford escape all-wheel-drive, it only has 42,000 miles on it, and I had to have the differential replaced.
NHTSA complaint #11757833 — an unverified report by a vehicle owner.
Washougal, WA
ENGINE
The contact owns a 2020 Ford Explorer. The contact stated that while stopped at a red light, upon depressing the accelerator the vehicle would not move and an abnormal beeping sound was emitted, no warning lights were illuminated however a warning message was displayed on the instrument panel "Place vehicle in park to restart engine". The local dealer was contacted however the vehicle was not diagnosed due to cost. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,000.
NHTSA complaint #11756832 — an unverified report by a vehicle owner.
at 101,000 milesWashougal, WA
ENGINE
The contact owns a 2020 Ford Escape. The contact stated that while stopped at a red light, upon depressing the accelerator pedal, the vehicle failed to move, with an abnormal beeping sound coming from the vehicle. There was no warning light illuminated; however, the message "Place Vehicle in Park to Restart Engine" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed due to the cost. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,000.
NHTSA complaint #11756833 — an unverified report by a vehicle owner.
