Owners have filed 139 complaints
about the 2024 Ford Escape with NHTSA between 2024 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 19 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 5
Against the median year of the Ford Escape. 50 means typical for this
model; 100 means roughly double.
Severity — 48
9.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
86% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Blind Spot Detection
1631.4%
Warnings
1223.5%
Rearview System Braking
713.7%
Adaptive Cruise Control
713.7%
Automatic Emergency Braking
47.8%
Warnings
35.9%
Wiring Harness
12.0%
Warning
12.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
214.3%
1,000 – 9,999 miles
535.7%
10,000 – 24,999 miles
321.4%
25,000 – 49,999 miles
214.3%
100,000 – 149,999 miles
214.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2024peak 43Aug 2026
Recalls on the 2024 Ford Escape
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V372000
ENGINE
Ford Motor Company (Ford) is recalling certain 2023-2025 Escape, and 2025 Bronco Sport vehicles. The cylinder head may have been improperly manufactured, which can cause the ball plugs to fail, resulting in an oil leak.
Risk: An oil leak can result in loss of drive power, increasing the risk of a crash. In addition, an oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
25V343000
ELECTRICAL SYSTEM
Ford Motor Company (Ford) is recalling certain 2024-2025 Lincoln Nautilus, 2023-2025 Escape, 2023 Lincoln Corsair, 2025 Lincoln Corsair, Maverick, and Bronco Sport vehicles equipped with a 1.5L or 2.0L MPC engine and an engine block heater. The engine block heater may overheat when the vehicle is parked with the block heater plugged in.
Risk: An overheated engine block heater can increase the risk of a fire.
25V315000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
24V954000
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Risk: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
24V852000
EQUIPMENT:OTHER:LABELS
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
24V850000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Ford Motor Company (Ford) is recalling certain 2024-2025 Escape vehicles. The passenger side instrument panel cover may have been manufactured incorrectly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: During air bag deployment, the air bag cover may break and project fragments into the vehicle, or the air bag may deploy improperly, increasing the risk of occupant injury.
Ford Motor Company (Ford) is recalling certain 2023 Lincoln Corsair, 2023-2024 Escape, 2024 Mustang, and 2025 Explorer vehicles. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
24V440000
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Ford Motor Company (Ford) is recalling certain 2023-2024 Escape two-wheel drive vehicles equipped with adaptive cruise control. The cruise control radar module was misaligned during production.
Risk: Misalignment of the radar module can result in the Adaptive Cruise Control (ACC) misclassifying an overhead object as an object in the vehicle's path, causing the vehicle to unexpectedly slow and/or stop. Other safety systems that depend on the radar model (Pre-Collision Assist, Forward Collision Warning, and Auto Emergency Braking) could have diminished or lost function. These conditions increase the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202607022,955 units in Canada
High Voltage
Issue: On certain vehicles, the software update installed by a Ford dealer during recall 24S79 (Transport Canada recall no. 2024-781) may not be effective. As a result, a second repair is required. On certain vehicles, a problem inside the high-voltage battery could cause a short circuit. If this happens, there could be a loss of power to the wheels and/or the high-voltage battery could overheat. Note: This recall replaces Transport Canada recall no. 2025-628. This recall only affects certain plug-in hybrid vehicles (PHEV) equipped with a 2.5 L engine. Safety Risk: A loss of power to the wheels could increase the risk of a crash. A battery that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Ford advises that you set the maximum charge setting of your vehicle at 80% and to only use normal EV mode until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the battery energy control module (BECM) and hybrid powertrain control module (HPCM) software. The BECM software will monitor the high-voltage battery and warn you if it detects a problem. If you see this warning, you should contact a dealership to arrange replacement of the high-voltage battery pack.
Recall 20256288,751 units in Canada
High Voltage
This recall was replaced by Transport Canada recall no. 2026-070. Issue: On certain vehicles, the software update installed by a Ford dealer during recall 24S79 (Transport Canada recall no. 2024-781) may not be effective. As a result, a second repair is required. On certain vehicles, a problem inside the high-voltage battery could cause a short circuit. If this happens, there could be a loss of power to the wheels and/or the high-voltage battery could overheat. Note: This recall only affects certain plug-in hybrid vehicles (PHEV) equipped with a 2.5 L engine. Safety Risk: A loss of power to the wheels could increase the risk of a crash. A battery that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Ford advises not to charge your vehicle until the recall repairs have been completed. Ford will notify owners by mail. The corrective actions for this recall are under development.
Recall 202530641 units in Canada
Engine
Issue: On certain vehicles, the cylinder head may not have been manufactured properly. As a result, the cylinder head plug(s) could fail. If this happens, engine oil could leak and cause a loss of power to the wheels. Note: This recall only affects certain vehicles equipped with a 1.5 L engine. This recall could also affect certain cylinder heads sold at dealerships as a replacement part. Safety Risk: A loss of power to the wheels could increase the risk of a crash. Oil that leaks onto hot components can create the risk of a fire. Additionally, an oil leak could create a hazard for others and increase the risk of a crash. Corrective Action: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the cylinder head.
Recall 202528140,428 units in Canada
Engine
Issue: On certain vehicles, the engine block heater could overheat when the block heater is plugged in. Note: This recall only affects certain vehicles equipped with a 1.5 L or 2.0 L engine and a factory-installed block heater. Safety Risk: An engine block heater and/or wiring that overheats or melts could create the risk of a fire. Corrective Actions: To reduce the safety risk, Ford advises you not to plug in the engine block heater until the recall repairs have been completed. Ford will notify owners by mail. You can choose to have the dealer remove the block heater, or once the final repair is available, Ford will send you another notice to advise you to take your vehicle to a dealership to replace the block heater element. The dealer will also inspect and, if necessary, replace the block heater electrical cord.
Recall 2025260159,135 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display or to freeze when the transmission is shifted into reverse. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the SYNC software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
Recall 20247818,825 units in Canada
High Voltage
Issue: On certain vehicles, a problem inside the high-voltage battery could cause a short circuit. If this happens, there could be a loss of power to the wheels and/or the high-voltage battery could overheat. Note: This recall only affects certain plug-in hybrid vehicles (PHEV) equipped with a 2.5 L engine. Safety Risk: A loss of power to the wheels could increase the risk of a crash. A battery that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Ford advises not to charge your vehicle until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the battery energy control module (BECM) software. The software will monitor the high-voltage battery and warn you if it detects a problem. If you see this warning, you should contact a dealership to arrange replacement of the high-voltage battery pack.
Recall 20246892 units in Canada
Airbag
Issue: On a small number of vehicles, the instrument panel may not have been manufactured correctly. As a result, the passenger-front airbag may not inflate properly in a crash. Additionally, when the airbag inflates, this problem could also cause the instrument panel to break, and pieces could be propelled toward vehicle occupants. Safety Risk: An airbag that doesn't inflate properly could create an increased risk of injury in a crash. Pieces that are propelled towards vehicle occupants could create an increased risk of injury. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the instrument panel.
Recall 2024491
Fuel System
Issue: On one vehicle, the O-rings for the fuel injectors may not have been installed during production. As a result, fuel could leak. UPDATE - After Ford notified Transport Canada about this problem, they determined that there are no Canadian vehicles affected by it. Accordingly, this safety recall was withdrawn. Safety Risk: There is no safety risk, as there are no Canadian vehicles affected by this problem. Corrective Actions: This is not a recall. This notice was published for information only.
Reports where the owner recorded a crash, a fire, an injury or a death.
Hamilton, OHCrash2 injured1 killed
SEAT BELTS
We are concerned that the seatbelt and possibly airbag malfunctioned and contributed to my mother in laws death on 11/17/2025. The drivers seatbelt had not been latching properly and would come unlatched at random times prior to the accident. The car was taken to dealership, based on the seatbelt not staying latched and it was repaired on 10/20/2025. She continued to have issues with it after the repair. Less than a month later, she was killed in a low speed collision. The cause of death was ruled blunt force trauma to the chest. The officer on the scene expressed concern that the seatbelt malfunctioned and that it did not hold her securely.
NHTSA complaint #11754539 — an unverified report by a vehicle owner.
Hamilton, OHCrash2 injured1 killed
AIR BAGS
We are concerned that the seatbelt and possibly airbag malfunctioned and contributed to my mother in laws death on 11/17/2025. The drivers seatbelt had not been latching properly and would come unlatched at random times prior to the accident. The car was taken to dealership, based on the seatbelt not staying latched and it was repaired on 10/20/2025. She continued to have issues with it after the repair. Less than a month later, she was killed in a low speed collision. The cause of death was ruled blunt force trauma to the chest. The officer on the scene expressed concern that the seatbelt malfunctioned and that it did not hold her securely.
NHTSA complaint #11754539 — an unverified report by a vehicle owner.
Detroit, MICrash
UNKNOWN OR OTHER
I was driving my 2024 Ford Escape approximately at 20-25 mph on the street when the hood flew open, hit, and shattered my windshield. The hood remained against the windshield and I immediately stopped the car and removed the hood from the windshield. I was not injured as a result of this incident. There was no warning or alert that the hood might have been open. Most cars have a hood ajar alert but it appears that in this case the system failed. I subsequently drove the car home and alerted my insurance company and the Bill Brown Ford Dealership. I took the car to the dealership and they inspected the car and stated the safety hood latch was intact. However, prior to the incident, I did not open the hood nor did I release the hood safety latch. There was never a warning light to indicate the hood was ajar. I did filed a police report with the Farmington Hills Police Department. There were no
NHTSA complaint #11751097 — an unverified report by a vehicle owner.
Cullman, ALCrash1 injured
AIR BAGS
The car was in an accident. The curtain bags and the ones in the floor went off. The steering wheel did not.
NHTSA complaint #11746059 — an unverified report by a vehicle owner.
Manchester, TNCrash
AIR BAGS
Air bag on the drivers side of the car A deer hit the drivers side and there was no airbag deployment, the restraints indicator Lamp warning light was on No No
NHTSA complaint #11710762 — an unverified report by a vehicle owner.
at 16,000 milesLakeland, FL2 injured
VISIBILITY:WINDSHIELD
The contact owns a 2024 Ford Escape. The contact stated that while driving, there was an unusual noise detected before the failure. The contact stated that while pulling into a parking lot, there was an extremely loud boom. The contact noticed that the rear windshield exploded without warning or impact. The contact and her sister, occupying the passenger seat, sustained injuries to their ears. The occupants reported that their ears were clogged, but medical attention was not provided. The vehicle was towed to her residence. The contact called the local dealer, who said to bring the vehicle in for inspection. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 16,000.
NHTSA complaint #11699748 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Hamilton, OHCrash2 injured1 killed
SEAT BELTS
We are concerned that the seatbelt and possibly airbag malfunctioned and contributed to my mother in laws death on 11/17/2025. The drivers seatbelt had not been latching properly and would come unlatched at random times prior to the accident. The car was taken to dealership, based on the seatbelt not staying latched and it was repaired on 10/20/2025. She continued to have issues with it after the repair. Less than a month later, she was killed in a low speed collision. The cause of death was ruled blunt force trauma to the chest. The officer on the scene expressed concern that the seatbelt malfunctioned and that it did not hold her securely.
NHTSA complaint #11754539 — an unverified report by a vehicle owner.
Hamilton, OHCrash2 injured1 killed
AIR BAGS
We are concerned that the seatbelt and possibly airbag malfunctioned and contributed to my mother in laws death on 11/17/2025. The drivers seatbelt had not been latching properly and would come unlatched at random times prior to the accident. The car was taken to dealership, based on the seatbelt not staying latched and it was repaired on 10/20/2025. She continued to have issues with it after the repair. Less than a month later, she was killed in a low speed collision. The cause of death was ruled blunt force trauma to the chest. The officer on the scene expressed concern that the seatbelt malfunctioned and that it did not hold her securely.
NHTSA complaint #11754539 — an unverified report by a vehicle owner.
Detroit, MICrash
UNKNOWN OR OTHER
I was driving my 2024 Ford Escape approximately at 20-25 mph on the street when the hood flew open, hit, and shattered my windshield. The hood remained against the windshield and I immediately stopped the car and removed the hood from the windshield. I was not injured as a result of this incident. There was no warning or alert that the hood might have been open. Most cars have a hood ajar alert but it appears that in this case the system failed. I subsequently drove the car home and alerted my insurance company and the Bill Brown Ford Dealership. I took the car to the dealership and they inspected the car and stated the safety hood latch was intact. However, prior to the incident, I did not open the hood nor did I release the hood safety latch. There was never a warning light to indicate the hood was ajar. I did filed a police report with the Farmington Hills Police Department. There were no
NHTSA complaint #11751097 — an unverified report by a vehicle owner.
Cullman, ALCrash1 injured
AIR BAGS
The car was in an accident. The curtain bags and the ones in the floor went off. The steering wheel did not.
NHTSA complaint #11746059 — an unverified report by a vehicle owner.
Champlin, MN
POWER TRAIN
I had problems with the brakes at first (system pressure). Than it was a powertrain failure. Followed by Turbocharger wastegate failure. It affected the vacuum system, brakes, and acceleration ability. Brakes became firm, but not stopping as well when applied. Had extreme loss of power trying to get up to speeds to enter highway & interstate at 60 then 70 mph. Dealership ended up replacing turbo wastegate. Exactly one week after getting it back. All the same happened again. Seeing others complaining of turbo wastegate failure (which is tied into vacuum/ pressure system & does in turn affect vehicle breaking system)
NHTSA complaint #11739552 — an unverified report by a vehicle owner.
Omaha, NE
UNKNOWN OR OTHER
On January [Insert Date], 2026, my 2024 Ford Escape suffered a sudden turbocharger failure that saturated the vehicle’s internal HVAC system with toxic ethylene glycol coolant. The vehicle’s ventilation system subsequently pumped these toxic chemical vapors directly into the enclosed passenger cabin. The inhalation of these toxic chemical vapors posed an immediate, life-threatening risk to my pregnant wife and myself (a patient with moderate persistent asthma), backed by formal medical warning letters from our OB/GYN and Pulmonologist. When I refused to take delivery of the un-remedied vehicle, a Ford corporate representative mandated that I drive it anyway, stating that if I suffered a respiratory crisis while operating the vehicle, I should simply "call the ambulance". This ultimatum caused an immediate severe hypertensive crisis (160/112 BP), requiring emergency medical transport to CHI Health Immanuel and cardiac evaluation. This represents a critical component failure causing toxic cabin air contamination, compounded by a complete failure of the manufacturer’s remedy. Ford Engineering and Woodhouse Ford Service admitted in writing that they have NO scientific test to verify cabin air safety and NO official technical procedure to decontaminate the internal HVAC housing following this chemical saturation. Ford’s only attempt at a remedy was an external spot clean and a simple filter replacement, leaving toxic residual chemicals inside the blower housing. Ford's directive to operate a chemically contaminated vehicle without any scientific validation of air safety constitutes an extreme, ongoing non-operational safety defect that risks public safety. To protect my family from severe injury, I was forced to abandon the vehicle at a massive financial loss.
NHTSA complaint #11738745 — an unverified report by a vehicle owner.
Omaha, NE
ENGINE
On January [Insert Date], 2026, my 2024 Ford Escape suffered a sudden turbocharger failure that saturated the vehicle’s internal HVAC system with toxic ethylene glycol coolant. The vehicle’s ventilation system subsequently pumped these toxic chemical vapors directly into the enclosed passenger cabin. The inhalation of these toxic chemical vapors posed an immediate, life-threatening risk to my pregnant wife and myself (a patient with moderate persistent asthma), backed by formal medical warning letters from our OB/GYN and Pulmonologist. When I refused to take delivery of the un-remedied vehicle, a Ford corporate representative mandated that I drive it anyway, stating that if I suffered a respiratory crisis while operating the vehicle, I should simply "call the ambulance". This ultimatum caused an immediate severe hypertensive crisis (160/112 BP), requiring emergency medical transport to CHI Health Immanuel and cardiac evaluation. This represents a critical component failure causing toxic cabin air contamination, compounded by a complete failure of the manufacturer’s remedy. Ford Engineering and Woodhouse Ford Service admitted in writing that they have NO scientific test to verify cabin air safety and NO official technical procedure to decontaminate the internal HVAC housing following this chemical saturation. Ford’s only attempt at a remedy was an external spot clean and a simple filter replacement, leaving toxic residual chemicals inside the blower housing. Ford's directive to operate a chemically contaminated vehicle without any scientific validation of air safety constitutes an extreme, ongoing non-operational safety defect that risks public safety. To protect my family from severe injury, I was forced to abandon the vehicle at a massive financial loss.
NHTSA complaint #11738745 — an unverified report by a vehicle owner.
Dumont, NJ
UNKNOWN OR OTHER
Power lift get kept closing which caused injury to my son. Lift gate if there is obstruction anywhere it should stop and go back up. Well this kept closing hit my son in the head caused severely bruised nose, laceration on his head and a mild concussion.
NHTSA complaint #11733934 — an unverified report by a vehicle owner.
Deforest, WI
ELECTRICAL SYSTEM
Instrument screen went black. Was unable to power screen back on. Noted screen was hot to touch. After about 5 min screen powered back on by itself.
NHTSA complaint #11729255 — an unverified report by a vehicle owner.
at 35,690 milesYukon, OK
BACK OVER PREVENTION
The contact owns a 2024 Ford Escape. The contact stated that the radio display turned off while driving and while the vehicle was idling. The failure was intermittent. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention), and the vehicle was taken to the dealer for the recall repair; however, the dealer was unable to successfully perform the accessory protocol interface module (APIM) software update while receiving assistance from the manufacturer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer for assistance. The failure mileage was approximately 35,690.
NHTSA complaint #11728631 — an unverified report by a vehicle owner.
Grandview, MO
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive speed control is supposed to react to changes in speed limits. It also reacts to bridge capacity signs. This causes a sudden change in speed that the occupants and the following vehicle did not expect. In one location the speed limit is 50mph and there is a bridge with a 20 ton limit. The vehicle brakes to slow down to 20mph when passing the sign.
NHTSA complaint #11727828 — an unverified report by a vehicle owner.
Ridgeley, WV
ENGINE
When I am stopped at a light or stop sign and go to pull into an intersection, halfway into the intersection the vehicle stalls and does not want to move. It has caused me to almost get into several car accidents and thankfully other vehicles have been able to brake before hitting me. It has been scary as I have had my daughter each time in the back seat and a few times it would have been on her side she sits that would have been hit. Myself or a passenger is going to seriously get injured with the vehicle doing this. I took it to the garage and they can find nothing wrong with it as there are no lights on or codes but as soon as I pulled off the lot it happened again and it does it daily.
NHTSA complaint #11726985 — an unverified report by a vehicle owner.
Ridgeley, WV
FUEL/PROPULSION SYSTEM
When I am stopped at a light or stop sign and go to pull into an intersection, halfway into the intersection the vehicle stalls and does not want to move. It has caused me to almost get into several car accidents and thankfully other vehicles have been able to brake before hitting me. It has been scary as I have had my daughter each time in the back seat and a few times it would have been on her side she sits that would have been hit. Myself or a passenger is going to seriously get injured with the vehicle doing this. I took it to the garage and they can find nothing wrong with it as there are no lights on or codes but as soon as I pulled off the lot it happened again and it does it daily.
NHTSA complaint #11726985 — an unverified report by a vehicle owner.
Third Lake, IL
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11722001 — an unverified report by a vehicle owner.
Ball Ground, GA
ENGINE
My vehicle has been stalling for several months. I have taken to the dealership multiple times and it is still not fixed. Since the last visit at the service department it has done this 5 times. Twice today. It has done this multiple times crossing the interstate.
NHTSA complaint #11718952 — an unverified report by a vehicle owner.
Ball Ground, GA
UNKNOWN OR OTHER
I have had my car in the service department twice and continue to have the same issue. I am scheduled to have the car in the shop again on 2-19-26. For several months! After stopping and starting, my car stalls for a few seconds and then takes off. Yesterday, the car stalled while crossing the interstate and there was another vehicle behind me. I am terrified that the car is not going to restart and I will be trying to cross a road or I will be rear ended l.
NHTSA complaint #11717131 — an unverified report by a vehicle owner.
Ball Ground, GA
ENGINE
I have had my car in the service department twice and continue to have the same issue. I am scheduled to have the car in the shop again on 2-19-26. For several months! After stopping and starting, my car stalls for a few seconds and then takes off. Yesterday, the car stalled while crossing the interstate and there was another vehicle behind me. I am terrified that the car is not going to restart and I will be trying to cross a road or I will be rear ended l.
NHTSA complaint #11717131 — an unverified report by a vehicle owner.
Omaha, NE
ENGINE
The vehicle has a documented defect involving [System, e.g., the HVAC system] which has resulted in [Defect, e.g., chemical residue entering the cabin]. This issue has caused [Safety/Health Impact, e.g., respiratory distress for the occupants] while the vehicle is in operation. I have taken the vehicle to an authorized dealership, and the service department has confirmed the presence of the [Defect], but they have stated they have no established protocol to decontaminate or repair the issue. Despite the documented health risks and the dealership's inability to clean the residue, the manufacturer has instructed that the vehicle is safe to drive. I am filing this complaint because the vehicle remains an unresolved safety hazard to all occupants.
NHTSA complaint #11714636 — an unverified report by a vehicle owner.
Manchester, TNCrash
AIR BAGS
Air bag on the drivers side of the car A deer hit the drivers side and there was no airbag deployment, the restraints indicator Lamp warning light was on No No
NHTSA complaint #11710762 — an unverified report by a vehicle owner.
Enfield, CT
ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
The contact owns a 2024 Ford Escape. The contact stated that the front driver’s and front passenger’s side seat heaters failed to adjust the temperature once the heater maintained a high level. The contact had owned prior Ford vehicles that automatically lowered the seat temperature once a certain temperature was maintained for a while. The contact had to manually adjust the seat temperature to avoid a potential burn due to the prolonged seat temperature. The dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
NHTSA complaint #11708870 — an unverified report by a vehicle owner.
Marina, CA
ENGINE
Got a dash warning that car was over temperature or something to that effect and had to pull over on a two-lane highway(uphill). This was unsafe because I had to get over to the shoulder as soon as possible and avoid traffic. Vehicle is scheduled to be serviced at my ford dealer but have no outcome yet. I did later on check car with my OBD2 reader and saw a P1285 code which meant the cylinder head was over temperature. Upon further research it appears issue is known by ford and needs to be addressed by SSM 52219 which says head may have metal shavings in it and may need to be replaced.
NHTSA complaint #11706940 — an unverified report by a vehicle owner.
at 28,000 milesBrowning, MT
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2024 Ford Escape. The contact stated that while starting the vehicle, the contact noticed that the infotainment system screen display was blank. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the computer processing unit needed to be replaced. The contact stated that the failure had occurred on two different occasions. The manufacturer was notified of the failure, and the contact was walked through the process of resetting the system. No further information was available. The approximate failure mileage was 28,000.
NHTSA complaint #11705334 — an unverified report by a vehicle owner.
Westland, MI
ELECTRICAL SYSTEM
Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events. Safety Issue Description On or about December 11, 2025, while the vehicle remained in service for unresolved safety system failures, the dealership performed a master reset of the vehicle’s modem/telemetry system. Immediately afterward: •My FordPass access was removed •All historical vehicle alerts and safety warnings were erased •No active alerts are displayed, despite documented prior ADAS failures •The vehicle now shows no alert history, no mileage data, and no retrievable safety logs •The vehicle appears as a new/uninitialized vehicle in the FordPass system This reset occurred without resolving the underlying safety defect and while engineering had previously indicated no fix was available. Systems Affected The loss of telemetry, alert history, and diagnostic logging impacts multiple Advanced Driver Assistance Systems (ADAS), including but not limited to: •Forward Collision Warning •Automatic Emergency Braking •Lane Departure Warning •Lane Keeping Assistance •Blind Spot Warning •Rear Cross-Traffic Warning These systems rely on integrated camera, sensor, and software data that can no longer be verified, reviewed, or audited. Why This Is a Safety Concern The master reset eliminated evidence of prior safety warnings and failures, impairing: •Driver awareness of active or recurring safety conditions •Manufacturer and regulator ability to diagnose or confirm defect behavior •Event reconstruction in the event of a collision or near-miss •Oversight of whether safety systems are functioning as designed
NHTSA complaint #11704724 — an unverified report by a vehicle owner.
Westland, MI
FORWARD COLLISION AVOIDANCE: WARNINGS
Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events. Safety Issue Description On or about December 11, 2025, while the vehicle remained in service for unresolved safety system failures, the dealership performed a master reset of the vehicle’s modem/telemetry system. Immediately afterward: •My FordPass access was removed •All historical vehicle alerts and safety warnings were erased •No active alerts are displayed, despite documented prior ADAS failures •The vehicle now shows no alert history, no mileage data, and no retrievable safety logs •The vehicle appears as a new/uninitialized vehicle in the FordPass system This reset occurred without resolving the underlying safety defect and while engineering had previously indicated no fix was available. Systems Affected The loss of telemetry, alert history, and diagnostic logging impacts multiple Advanced Driver Assistance Systems (ADAS), including but not limited to: •Forward Collision Warning •Automatic Emergency Braking •Lane Departure Warning •Lane Keeping Assistance •Blind Spot Warning •Rear Cross-Traffic Warning These systems rely on integrated camera, sensor, and software data that can no longer be verified, reviewed, or audited. Why This Is a Safety Concern The master reset eliminated evidence of prior safety warnings and failures, impairing: •Driver awareness of active or recurring safety conditions •Manufacturer and regulator ability to diagnose or confirm defect behavior •Event reconstruction in the event of a collision or near-miss •Oversight of whether safety systems are functioning as designed
NHTSA complaint #11704724 — an unverified report by a vehicle owner.
Westland, MI
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events. Safety Issue Description On or about December 11, 2025, while the vehicle remained in service for unresolved safety system failures, the dealership performed a master reset of the vehicle’s modem/telemetry system. Immediately afterward: •My FordPass access was removed •All historical vehicle alerts and safety warnings were erased •No active alerts are displayed, despite documented prior ADAS failures •The vehicle now shows no alert history, no mileage data, and no retrievable safety logs •The vehicle appears as a new/uninitialized vehicle in the FordPass system This reset occurred without resolving the underlying safety defect and while engineering had previously indicated no fix was available. Systems Affected The loss of telemetry, alert history, and diagnostic logging impacts multiple Advanced Driver Assistance Systems (ADAS), including but not limited to: •Forward Collision Warning •Automatic Emergency Braking •Lane Departure Warning •Lane Keeping Assistance •Blind Spot Warning •Rear Cross-Traffic Warning These systems rely on integrated camera, sensor, and software data that can no longer be verified, reviewed, or audited. Why This Is a Safety Concern The master reset eliminated evidence of prior safety warnings and failures, impairing: •Driver awareness of active or recurring safety conditions •Manufacturer and regulator ability to diagnose or confirm defect behavior •Event reconstruction in the event of a collision or near-miss •Oversight of whether safety systems are functioning as designed
NHTSA complaint #11704724 — an unverified report by a vehicle owner.