320 of the
36,256 complaints filed about the Ford Escape
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2013.
The contact owns a 2013 Ford Escape. The contact stated that while driving approximately 60 MPH on the freeway, the front passenger’s side door suddenly came ajar. The "Passenger Door Ajar" message was displayed on the instrument panel. The contact associated the failure with NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact called a local dealer and was advised of the cost for the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 94,996.
NHTSA complaint #11752579 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was parked, the front passenger's side door failed to latch or lock as intended. The dealer was made aware of the failure. The contact was informed that the repair was not covered under a recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.
NHTSA complaint #11752356 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 45 MPH the front driver side door erroneously came open and would not remain shut and secured. The cause of the failure was not determined. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 130,000.
NHTSA complaint #11737750 — an unverified report by a vehicle owner.
The contact owns a 2004 Ford Escape. The contact received notification of NHTSA Campaign Number: 04V602000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, where other recall repairs were performed; however, the contact was advised that parts for NHSTA Campaign: 04V602000 (Latches/Locks/Linkages); were no longer being manufactured. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11721781 — an unverified report by a vehicle owner.
The contact owned a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); and requested to be removed from the recall distribution list because she no longer owns the vehicle. The vehicle was deemed a total loss. The dealer and the manufacturer were not contacted.
NHTSA complaint #11720632 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Escape. The contact stated that the rear passenger's side door failed to lock and latch securely. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 98,000.
NHTSA complaint #11700336 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Escape. The contact stated that the tailgate unexpectedly opened while driving. The contact stated that the tailgate could be opened manually or with the key fob. The contact stated that depressing the button near the tailgate failed to open the tailgate. The tailgate ajar message was displayed. The contact attempted to resolve the issue by changing the key fob battery, but the issue persisted. The local dealer was contacted and suggested a diagnostic test be performed. The vehicle was not yet repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.
NHTSA complaint #11695049 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Escape. The contact stated that the driver's side door failed to securely close. There were no warning lights illuminated. The local dealer was not contacted regarding the failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
NHTSA complaint #11684473 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Escape. The contact stated that since owning the vehicle, the front driver’s side door was replaced by the dealer after the door failed to open. Additionally, the contact stated that while driving 25 MPH and attempting to make a left turn, the vehicle failed to respond as intended, continued driving straightforward and nearly drove off the road into a wooded area. The vehicle was taken back to the dealer, where a wheel alignment was performed. Additionally, the contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the check engine warning light was illuminated and related the warning light to the recall. The vehicle was taken to the dealer, where it was diagnosed that the purge valve had failed, and the purge valve was replaced. The contact was also informed that the fuel injectors were in good condition, and that the vehicle was safe to drive. The recall repair was not performed. The manufacturer was notified of the failure, but no assistance was offered. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 69,527.
NHTSA complaint #11678692 — an unverified report by a vehicle owner.
The contact owns a 2008 Ford Escape. The contact stated that upon arriving to her destination and pulling into a parking lot, after shifting the vehicle into park(P), the vehicle inadvertently lost electrical power and all electrical functionality, and the contact became locked inside the vehicle. The contact stated that the failure had occurred three times. Due to the failure, the contact was unable to exit the vehicle and suffered heat strokes during a hot summer day. No warning lights were illuminated. The vehicle was taken to the dealer, but the dealer was unable to provide the cause for the failure. The contact stated that the mechanic at the dealer was also locked inside the vehicle due to the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 148,000.
NHTSA complaint #11669247 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Edge. The contact stated while the vehicle was parked and occupied and attempting close the driver’s side door, the door failed to lock securely. The contact also stated that the driver’s side window failed to work as intended. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to Technical Service Bulletin: SSM 50150 (Cracked or Broken Spot Welds in The Left Front Door at The Check Arm Attachment Points in The Door Assembly). The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.
NHTSA complaint #11667786 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the liftgate switch failed to function as intended. The contact stated that the liftgate switch was activated to unlatch and open the liftgate; however, the liftgate failed to open as intended. The contact stated the failure was initially intermittent but became a persistent failure. The liftgate had since become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test fee would be charged to determine the cause of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.
NHTSA complaint #11666054 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Escape. The contact stated while driving approximately 35 MPH, the driver's side rear passenger’s door independently opened. The contact drove back to the residence but was unable to securely lock the door. The contact stated that when the door opened, the "Door Open" chime sounded, and the " Door Ajar" symbol was displayed on the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear driver’s side door latch needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that there was a recall related to the failure, NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the VIN was not included. The contact informed the manufacturer of the recall and was informed that the VIN was not included in the recall. The failure mileage was approximately 99,000.
NHTSA complaint #11664654 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Escape. The contact had received notification of NHTSA Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES); and the vehicle was taken to a local dealer to be repaired. The contact stated that the failure occurred after the recall repair. There was no warning light illuminated. The contact stated that the rear driver’s side door failed to open properly. The vehicle was taken to a local dealer, where the vehicle was inspected; however, the vehicle was not diagnosed. The contact was informed that the vehicle had already received the one-time free repair under the recall. The vehicle was not repaired a second time. The manufacturer was notified of the failure. The approximate failure mileage was 185,000.
NHTSA complaint #11654800 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was making an abnormal popping sound while opening the door. The contact stated that the door hinges had detached from the door frame. Additionally, the contact stated that the driver's side window was no longer functional and would not open or close. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,000.
NHTSA complaint #11648644 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Numbers: 20V331000 (Latches/Locks/Linkages) and 22V413000 (Power Train) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
NHTSA complaint #11644746 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Escape. The contact stated that after opening the rear driver’s side door, the locking mechanism failed, and the door failed to remain closed. The vehicle was taken to the local dealer who diagnosed that the interior door latch mechanism had failed and needed to be replaced. The mechanism was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
NHTSA complaint #11643460 — an unverified report by a vehicle owner.
The contact owns a 2021 Ford Escape. The contact stated that there was an abnormal sound coming from the front driver's side door. The door failed to stay ajar when needed. Additionally, the contact stated that the door swung open unexpectedly while parked on an angle. There was no warning light illuminated. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11642758 — an unverified report by a vehicle owner.
The contact owns a 2023 Ford Escape. The contact stated while the vehicle was parked, the contact attempted to close the front driver’s side door; however, the door failed to close securely. No warning light was illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11642041 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Escape. The contact stated that the driver-side door popped when opened. In addition, the contact stated an abnormal sound could be heard coming from the door hinges. The window would not go up or down. The vehicle was taken to a local dealer where it was diagnosed that the chrome switch tip on the door detached. The vehicle was repaired. The contact stated that NHTSA Campaign Number: 22V859000 (FUEL SYSTEM, GASOLINE) and NHTSA Campaign Number: 22V191000 (ENGINE AND ENGINE COOLING) notices were received later. The contact had not experienced a failure regarding the campaign numbers. The manufacturer was made aware of the failure. The failure mileage was approximately 2,000.
NHTSA complaint #11634798 — an unverified report by a vehicle owner.