Owners have filed 319 complaints
about the 2013 Hyundai Tucson with NHTSA between 2012 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 9 of 22 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 41
Against the median year of the Hyundai Tucson. 50 means typical for this
model; 100 means roughly double.
Severity — 95
18.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 33
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
52.7%
1,000 – 9,999 miles
105.5%
10,000 – 24,999 miles
147.7%
25,000 – 49,999 miles
1910.4%
50,000 – 74,999 miles
3619.7%
75,000 – 99,999 miles
4323.5%
100,000 – 149,999 miles
4524.6%
150,000+ miles
116.0%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2013 Hyundai Tucson SUV AWD
17.6% risk
2013 Hyundai Tucson SUV FWD
18% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2012peak 13Jul 2026
NHTSA investigations into the 2013 Hyundai Tucson
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543,...
DP22003Opened 12 Sep 2022Closed 12 Dec 2023ENGINE
Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complain...
Recalls on the 2013 Hyundai Tucson
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
23V651000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Risk: An engine compartment fire while parked or driving can increase the risk of injury.
19V063000
ENGINE AND ENGINE COOLING:ENGINE
Hyundai Motor America (Hyundai) is recalling certain 2011-2013 Tucson vehicles. The engine oil pan may leak and, if not addressed, the loss of oil may result in engine damage.
Risk: A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.
14V245000
AIR BAGS
Hyundai Motor Company (Hyundai) is recalling certain model year 2011-2014 Hyundai Tucson vehicles manufactured January 3, 2011, through December 23, 2013. In the affected vehicles, the air bag assembly installed in the steering wheel may come loose from its mounting.
Risk: An air bag assembly that is not properly mounted may result in an increased risk of injury to the driver in the event of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2024552824,695 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the compliance label for all new vehicles.
Recall 2024080353,849 units in Canada
Brakes
Issue: On certain vehicles, brake fluid could leak into the control module for the antilock brake system (ABS) and cause it to short circuit. Note: This recall replaces recall R0246 (Transport Canada recall number 2023-527). For the Sonata model, only the Sonata Hybrid model is affected by this recall. Safety Risk: A short circuit could create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuse for the ABS module. Hyundai recommends that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed.
Recall 2023527326,942 units in Canada
Brakes
This recall was replaced by Transport Canada Recall No. 2024-080. Issue: On certain vehicles, brake fluid could leak into the control module for the antilock brake system (ABS) and cause it to short circuit. Safety Risk: A short circuit could create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuse for the ABS module. Hyundai recommends that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed.
Recall 2023125404,543 units in Canada
Brakes
Issue: Hyundai is conducting a special service campaign that provides anti-corrosion treatment to certain underbody components. Over time, components under the vehicle, including brake lines could corrode. If this happens, a brake line could fail and leak. A brake fluid leak can result in reduced braking. Safety Risk: Reduced braking can cause an extended stopping distance and increase the risk of a crash. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to inspect the underbody, including the brake lines. The dealer will apply an anti-corrosion treatment to certain parts, and replace the brake lines if necessary.
Recall 202161251,508 units in Canada
Engine
Issue: Hyundai Auto Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure would cause a sudden loss of power with an inability to restart. Note: This only affects vehicles equipped with a 2.4 L MPI engine. For the Sonata model, only the Sonata Hybrid is affected by this campaign. All vehicles previously included in TC # 2021-033 are now part of this new campaign. Vehicles that were previously repaired under campaign R0181 (Transport Canada #2021-033) do not require this software update. Safety Risk: A sudden loss of engine power could increase the risk of an accident. An engine failure could also create the risk of a fire. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module. Note: Hyundai recommends that you should always follow the correct vehicle maintenance schedule, which is printed in the Owner's Manual. If you experience unusual engine noise, reduced power, or a check engine/oil warning light, Hyundai advises you to immediately visit a Hyundai dealership to have your vehicle diagnosed.
Recall 202103346,656 units in Canada
Engine
This campaign was replaced by Transport Canada No. 2021-612. Issue: Hyundai Auto Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure would cause a sudden loss of power with an inability to restart. Note: This only affects vehicles equipped with a 2.4 L MPI engine. For the Sonata model, only the Sonata Hybrid is affected by this campaign. Safety Risk: A sudden loss of engine power could increase the risk of an accident. An engine failure could also create the risk of a fire. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module. Note: Hyundai recommends that you should always follow the correct vehicle maintenance schedule, which is printed in the Owner's Manual. If you experience unusual engine noise, reduced power, or a check engine/oil warning light, Hyundai advises you to immediately visit a Hyundai dealership to have your vehicle diagnosed.
Recall 201909531,303 units in Canada
Engine
Issue: The engine oil pan seal could leak on some vehicles with a 2.4 L engine. If the leak is not repaired, over time this could lead to engine damage or an engine failure. An engine failure would cause a sudden loss of motive power with an inability to restart. Safety Risk: A sudden loss of motive power could increase the risk of a crash. In some cases, an engine failure may also result in a fire. Corrective Actions: The company will notify owners by mail. Hyundai dealers will replace the vehicle’s engine oil pressure switch with a new one. Dealers will also inspect the engine’s oil pan, and if necessary, replace the oil pan. Note: A driver may notice any of the following symptoms before an engine failure: an oil leak under the vehicle, a smell of hot or burning oil, a knocking sound from the engine, reduced power or hesitation, a check engine light, and/or an oil pressure warning light.
Recall 201417739,271 units in Canada
Airbag
On certain vehicles, bolts securing the driver's front airbag to the steering wheel may have been insufficiently tightened. This could allow the airbag to become loose or detach from the steering wheel, which could affect airbag deployment and increase the risk of injury in a crash. Correction: Dealers will verify bolt torque.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 177,407 milesChapel Hill, NCFire
FIRERELATED
The contact owned a 2013 Hyundai Tucson. The contact stated that the dealer had previously repaired the vehicle under NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the failure occurred 72 miles after the recall was repaired. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle made an abnormal popping sound, and smoke filled the cabin. No warning light was illuminated. The contact's daughter pulled over and safely exited the vehicle. The contact's daughter noticed a small flame coming from under the hood, which spread and engulfed the vehicle. There were no injuries sustained. The fire department arrived on the scene and extinguished the fire. A fire department report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 177,407.
NHTSA complaint #11624040 — an unverified report by a vehicle owner.
Hawthorne, NJFire
ENGINE
FIRSTOF ALL I WAS NEVER NOTIFIED ABOUT THE RECALLS WHICH NEED TO BE COMPLETED. WHILE I WAS DRIVING ON A HIGHWAY THE ENGINE BLEW UP AND CAR BROKE DOWN. THERE IS A HOLE IN THE ENGINE, I TOWED THE CAR TO A MECHANIC WHO TOLD ME THAT THE ISSUE WITH THE ENGINE OCCURED BECAUSE THE RECALL WAS NOT COMPLETED. I TOWED THE CAR TO HYUNDAI IN PARAMUS WHERE I BOUGHT THE CAR. THIS DEALER DOES NOT WANT TO FIX MY CAR CLAIMING I NEED TO PAY A DIAGNOSTIC FEE OF $800. I ADVISED THEM THAT I SHOULD NOT BE RESPONSIBE FOR THIS FEE AS THE ENGINE FAILED DUE TO MANUFACURER ISSUE. THEY HAVE MY CAR FOR 2 WEEKS NOW AND EVERYTIME I CALL THEY ASK FOR MONEY AND HANG UP THE PHONE. RECALLS SHOULD BE FOR FREE, ITS THE LAW.
NHTSA complaint #11614134 — an unverified report by a vehicle owner.
Crescent Springs, KYFire
ELECTRICAL SYSTEM
I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."
NHTSA complaint #11606679 — an unverified report by a vehicle owner.
Crescent Springs, KYFire
ENGINE
I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."
NHTSA complaint #11606679 — an unverified report by a vehicle owner.
Crescent Springs, KYFire
FUEL/PROPULSION SYSTEM
I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."
NHTSA complaint #11606679 — an unverified report by a vehicle owner.
at 151,000 milesMassapequa, NYCrash
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while his son was driving at an undisclosed speed and depressing the brake pedal to come to a complete stop, the vehicle failed to respond and crashed into the rear of another stopped vehicle. There was no warning light illuminated. The air bags did not deploy. The contact stated that the front end of the vehicle was damaged, and coolant started leaking due to the collision. The contact's son and the other driver did not sustain any injuries. The vehicle could not be driven and was towed to an auto collision shop. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 151,000. VIN tool confirms parts not available.
NHTSA complaint #11575586 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Peabody, MA
ENGINE
I was driving on the highway going 65 mph and scared when the engine started clicking and shaking a tiny bit. Plus it was slowing down no matter what i did. Well in a 4 lane highway. There was No engine light, no previous issues. The car drove great until this issue. I had the car only 3 months. Now i am afraid to drive it because i had seen theres an engine recall online for my car. Once i saw the recalls i tried calling alot of my local Hyundai dealer ships and they denied me because of the mileage.when i bought the car it was at 180 mileage. At this point i am not sure what to do with the car, i am hoping it can get fixed.
NHTSA complaint #11751801 — an unverified report by a vehicle owner.
Peabody, MA
FUEL/PROPULSION SYSTEM
I was driving on the highway going 65 mph and scared when the engine started clicking and shaking a tiny bit. Plus it was slowing down no matter what i did. Well in a 4 lane highway. There was No engine light, no previous issues. The car drove great until this issue. I had the car only 3 months. Now i am afraid to drive it because i had seen theres an engine recall online for my car. Once i saw the recalls i tried calling alot of my local Hyundai dealer ships and they denied me because of the mileage.when i bought the car it was at 180 mileage. At this point i am not sure what to do with the car, i am hoping it can get fixed.
NHTSA complaint #11751801 — an unverified report by a vehicle owner.
Nampa, ID
UNKNOWN OR OTHER
left front latch assembly. There is a recall on this for every other model except mine, yet I cannot get in my car because the cables have stretched and the latch will not open the door. I have to crawl in from the other side to open the driver's door. If this is a known issue and there are recalls on all other models, why would I have to spend $800-$1000 to get this repaired? I want this on the recall list so I can get it repaired. P.S. My Kona N is starting to have the same issue! Not happy
NHTSA complaint #11742565 — an unverified report by a vehicle owner.
West Monroe, LA
ENGINE
My 2013 Hyundai Tucson with 89,417 miles experienced complete engine failure due to severe rod knock from connecting rod bearing wear. This vehicle was brought to our local Hyundai dealership with confirmed diagnosis. This is a well-documented manufacturing defect in the 2.4L Theta II engine. This vehicle was bought 10/28/205 with 29,494 miles. The vehicle was properly maintained with regular oil changes from time of purchase- records attached. Hyundai denied warranty coverage under the TXXM extended program citing incomplete Campaign 966 (KSDS software update) and improper maintenance. However, I never received any recall notices or campaign notifications. When inquiring about notices, Hyundai cited an address that I have not lived at for over 10 years. This sudden engine failure has left me without a vehicle with Hyundai refusing to address this known problem with their engines. I request that NHTSA investigate this issue as well as Hyundai's inadequate notification practices.
NHTSA complaint #11741013 — an unverified report by a vehicle owner.
Salem, VA
ENGINE
On Monday, [XXX], I was traveling northbound on [XXX] headed towards Roanoke from Salem at an approximate speed of 65 MPH. At approximately mile marker [XXX], before the exit to [XXX] , the vehicle started to lose power rapidly, and the car began to go into what I perceived as "limp mode" and was shaking. In an attempt to not be stranded on one of busiest and most dangerous highways in VA, I was able to get the vehicle pulled onto the shoulder of the on ramp of [XXX] going towards Roanoke. By this time, the vehicle had completely lost power and was not able to move, so I shut it off. At this point, I was stranded on the side of [XXX] , and extremely busy highway. This was a great safety concern, as the shoulder was very narrow and cars were moving through 2 lanes of traffic with many drivers exceeding 75 mph. My own personal safety was greatly jeopardized with the failure occurring with absolutely no warning and shutting off the car while on [XXX]. The vehicles failure was catastrophic and was undriveable. The vehicle was then towed to a nearby shop. There were no warnings whatsoever before this failure occurred. No engine lights were on beforehand, and the car drove completely fine and has been comprehensively maintained its entire life. The problem of a rod-bearing failure has been confirmed with a local service center, One Stop Automotive in Vinton. The Service Department at Southern Hyundai based in Roanoke VA is refusing to look at the vehicle and submit a claim to Hyundai USA , even though the failure has already been confirmed by a licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11733552 — an unverified report by a vehicle owner.
Glendale, CA
SERVICE BRAKES
Dear NHTSA, I am the owner of a 2013 Hyundai Tucson. On March 28, 2026, my husband took our vehicle to Keyes Hyundai Van Nuys dealership for a recall repair. However, the repair was not completed because a required part (brake fuse) was not available and had to be ordered. It has now been several weeks, and we have made multiple follow-up calls, but we have not received any update or callback. Because of this delay, my vehicle registration is now suspended, which is causing legal and financial problems. This is a safety recall, and the delay is unacceptable. Service / Customer Number: XXX I am requesting: - Immediate update on the part availability - A confirmed appointment date - Urgent completion of this recall repair Please contact me as soon as possible. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11732950 — an unverified report by a vehicle owner.
Tampa, FL
ELECTRICAL SYSTEM
I am having issues with the main window switch for the second time. 1 out of 3 windows goes down but not back up. Also I took it for a check up and found nothing but the engine is making a loud noise and shakes the car when in drive. I don’t feel safe driving this car sometimes.
NHTSA complaint #11715376 — an unverified report by a vehicle owner.
Tampa, FL
ENGINE
I am having issues with the main window switch for the second time. 1 out of 3 windows goes down but not back up. Also I took it for a check up and found nothing but the engine is making a loud noise and shakes the car when in drive. I don’t feel safe driving this car sometimes.
NHTSA complaint #11715376 — an unverified report by a vehicle owner.
Prosperity, WV
TIRES
The driver side front sidewall developed a shake then a crack appeared in the sidewall about 4 inches long. The other tires show signs of dry rott. They have worn away to nothing in 21k miles less than a year. Can provide mechanic reports of the validity of my car's parts cause ive had a horrible vibration and sound. Turns out the tires are coming apart. And they are refusing to fix it. Said too much of the tires worn away. I have proof that all possible precautions were taken as ive spent a good bit of money having the garage confirm my parts are good trying to track that vibration and sound down. Now im seeing more and more people reporting this. The reviews on these tires are more of the same. Vibration and separation. This isn't right. That warranty is bs especially when I reached out yo kumho 2 times previously. Theyre going to get someone killed. 3 of the 4 tires are showing signs of failure. 21k miles in on a 65k tire balanced and rotated every 5k miles
NHTSA complaint #11694101 — an unverified report by a vehicle owner.
Tucson, AZ
UNKNOWN OR OTHER
Driver's rear passenger door. Locked and unable to open. Was functional then won't open. No safety lock engaged. I can hear the locks when trying to unlock with keyfob. Door handles are attached but can not use to open. Poses a safety issue in case of emergency child can not exit through the door. Will have to use other door to exit.
NHTSA complaint #11685106 — an unverified report by a vehicle owner.
at 60,000 milesBuffalo, NY
POWER TRAIN
The contact owns a 2013 Hyundai Tucson. The contact stated while driving and exceeding 30 MPH, the transmission was slipping out of gear. There was no warning light illuminated. The vehicle was towed to a dealer located in Canada, where it was diagnosed that the transmission sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11665309 — an unverified report by a vehicle owner.
Surprise, AZ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11658540 — an unverified report by a vehicle owner.
at 177,407 milesChapel Hill, NCFire
FIRERELATED
The contact owned a 2013 Hyundai Tucson. The contact stated that the dealer had previously repaired the vehicle under NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the failure occurred 72 miles after the recall was repaired. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle made an abnormal popping sound, and smoke filled the cabin. No warning light was illuminated. The contact's daughter pulled over and safely exited the vehicle. The contact's daughter noticed a small flame coming from under the hood, which spread and engulfed the vehicle. There were no injuries sustained. The fire department arrived on the scene and extinguished the fire. A fire department report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 177,407.
NHTSA complaint #11624040 — an unverified report by a vehicle owner.
Hawthorne, NJFire
ENGINE
FIRSTOF ALL I WAS NEVER NOTIFIED ABOUT THE RECALLS WHICH NEED TO BE COMPLETED. WHILE I WAS DRIVING ON A HIGHWAY THE ENGINE BLEW UP AND CAR BROKE DOWN. THERE IS A HOLE IN THE ENGINE, I TOWED THE CAR TO A MECHANIC WHO TOLD ME THAT THE ISSUE WITH THE ENGINE OCCURED BECAUSE THE RECALL WAS NOT COMPLETED. I TOWED THE CAR TO HYUNDAI IN PARAMUS WHERE I BOUGHT THE CAR. THIS DEALER DOES NOT WANT TO FIX MY CAR CLAIMING I NEED TO PAY A DIAGNOSTIC FEE OF $800. I ADVISED THEM THAT I SHOULD NOT BE RESPONSIBE FOR THIS FEE AS THE ENGINE FAILED DUE TO MANUFACURER ISSUE. THEY HAVE MY CAR FOR 2 WEEKS NOW AND EVERYTIME I CALL THEY ASK FOR MONEY AND HANG UP THE PHONE. RECALLS SHOULD BE FOR FREE, ITS THE LAW.
NHTSA complaint #11614134 — an unverified report by a vehicle owner.
Crescent Springs, KYFire
ELECTRICAL SYSTEM
I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."
NHTSA complaint #11606679 — an unverified report by a vehicle owner.
Crescent Springs, KYFire
ENGINE
I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."
NHTSA complaint #11606679 — an unverified report by a vehicle owner.
at 213,000 milesEwing, NJ
ENGINE
The contact owns a 2013 Hyundai Tucson. The contact stated that the vehicle was taken to the dealer, where it was serviced under Technical Service Bulletin: 22-01-028H-1. The contact stated while driving 50 MPH the following day, the vehicle stalled. The check engine warning light was illuminated. The contact stated that the failure was scary for the contact and her minor child who was a passenger in the vehicle. The vehicle was towed to the dealer, where it was diagnosed with the knock sensor failure. The contact was informed that the knock sensor needed to be replaced. The vehicle was repaired under approval from the Manufacturer. The contact stated while driving at an undisclosed speed four days later, the failure recurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the software update on older Hyundai vehicles was causing the engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The manufacturer informed the contact that the repair was not eligible for coverage under Warranty. The failure mileage was approximately 213,000.
NHTSA complaint #11606708 — an unverified report by a vehicle owner.
Crescent Springs, KYFire
FUEL/PROPULSION SYSTEM
I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."
NHTSA complaint #11606679 — an unverified report by a vehicle owner.
at 156,000 milesLenexa, KS
ENGINE
The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to an independent mechanic, who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.
NHTSA complaint #11605823 — an unverified report by a vehicle owner.
Cullman, AL
SERVICE BRAKES, HYDRAULIC
The contact's mother owns a 2013 Hyundai Tucson. The contact’s mother received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact's mother had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11603702 — an unverified report by a vehicle owner.
Plattsburgh, NY
UNKNOWN OR OTHER
The electrical in my car is slowly failing, causing problems opening 3 out of 4 windows in the vehicle. My car is currently unsafe to drive (I am a mother with a young child and I will not risk their safety). I also fear the acceleration in the vehicle is also defective, as when I'm driving it will revv the engine and shoot the RPM meter up (even when my foot is off thr pedal). I do not believe my vehicle can be repaired at this point and I cannot go without a vehicle any longer. I cannot afford to have it towed to get inspected, and I cannot drive it to a dealership.
NHTSA complaint #11601152 — an unverified report by a vehicle owner.
Plattsburgh, NY
ELECTRICAL SYSTEM
The electrical in my car is slowly failing, causing problems opening 3 out of 4 windows in the vehicle. My car is currently unsafe to drive (I am a mother with a young child and I will not risk their safety). I also fear the acceleration in the vehicle is also defective, as when I'm driving it will revv the engine and shoot the RPM meter up (even when my foot is off thr pedal). I do not believe my vehicle can be repaired at this point and I cannot go without a vehicle any longer. I cannot afford to have it towed to get inspected, and I cannot drive it to a dealership.
NHTSA complaint #11601152 — an unverified report by a vehicle owner.
Plattsburgh, NY
FUEL/PROPULSION SYSTEM
The electrical in my car is slowly failing, causing problems opening 3 out of 4 windows in the vehicle. My car is currently unsafe to drive (I am a mother with a young child and I will not risk their safety). I also fear the acceleration in the vehicle is also defective, as when I'm driving it will revv the engine and shoot the RPM meter up (even when my foot is off thr pedal). I do not believe my vehicle can be repaired at this point and I cannot go without a vehicle any longer. I cannot afford to have it towed to get inspected, and I cannot drive it to a dealership.
NHTSA complaint #11601152 — an unverified report by a vehicle owner.
at 31,266 milesEl Dorado Springs, MO
POWER TRAIN
The contact owns a 2013 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle stalled and shuddered while attempting to change gear. There was no warning light illuminated. The contact restarted the vehicle; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed with a transmission shudder. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 31,266.
NHTSA complaint #11598658 — an unverified report by a vehicle owner.
Phoenix, AZ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11598653 — an unverified report by a vehicle owner.
