Owners have filed 392 complaints
about the 2013 Chevrolet Silverado 1500 with NHTSA between 2015 and 2026.
The largest single group is the other & unspecified.
Across this model's run it ranks 30 of 32 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 27
Against the median year of the Chevrolet Silverado 1500. 50 means typical for this
model; 100 means roughly double.
Severity — 28
5.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 38
22% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2013 compares with every other Chevrolet Silverado 1500
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
5777.0%
Frame AND Members
810.8%
Underbody Shields
34.1%
Speedometer/Odometer
22.7%
Crank/Camshaft Position Sensor
11.4%
Warnings
11.4%
Hoses, Lines/Piping, AND Fittings
11.4%
Integrated Trailer Brake Control
11.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
73.2%
1,000 – 9,999 miles
41.8%
10,000 – 24,999 miles
167.3%
25,000 – 49,999 miles
5424.5%
50,000 – 74,999 miles
5926.8%
75,000 – 99,999 miles
3616.4%
100,000 – 149,999 miles
3515.9%
150,000+ miles
94.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2015peak 11Jul 2026
NHTSA investigations into the 2013 Chevrolet Silverado 1500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Beachwood, NJCrash
AIR BAGS
Was involved in an MVA at @ 40 MPH no air bags were deployed
NHTSA complaint #11740841 — an unverified report by a vehicle owner.
Livermore Falls, ME4 injured
VEHICLE SPEED CONTROL
Stabiltrack System, Traction Control System, Reduced Engine Power. Since purchase of the vehicle, intermittent immediate failure or previously stated vehicle systems caused critical safety concerns for occupants and other drivers while operating. Vehicle looses power enters safety "Limp Mode" due to faulty engineering. Upon inspection by State Police and Fire/EMS, owners urged to contact vehicle manufacturer and NHTSA to report issue. Failure of system first happened around 140k miles on odometer. No safety or warning lamps were present prior to stated malfunction of vehicle. Malfunction appears now daily causing impaired drivability and serious safety concerns for occupants and fellow drivers. Messages on Dashboard State The Following. "Service Stabiltrack, Service Traction Control, Reduced Engine Power". NO Certain Cause OR Remedy from manufacturer.
NHTSA complaint #11531952 — an unverified report by a vehicle owner.
Livermore Falls, ME4 injured
UNKNOWN OR OTHER
Stabiltrack System, Traction Control System, Reduced Engine Power. Since purchase of the vehicle, intermittent immediate failure or previously stated vehicle systems caused critical safety concerns for occupants and other drivers while operating. Vehicle looses power enters safety "Limp Mode" due to faulty engineering. Upon inspection by State Police and Fire/EMS, owners urged to contact vehicle manufacturer and NHTSA to report issue. Failure of system first happened around 140k miles on odometer. No safety or warning lamps were present prior to stated malfunction of vehicle. Malfunction appears now daily causing impaired drivability and serious safety concerns for occupants and fellow drivers. Messages on Dashboard State The Following. "Service Stabiltrack, Service Traction Control, Reduced Engine Power". NO Certain Cause OR Remedy from manufacturer.
NHTSA complaint #11531952 — an unverified report by a vehicle owner.
Livermore Falls, ME4 injured
ENGINE
Stabiltrack System, Traction Control System, Reduced Engine Power. Since purchase of the vehicle, intermittent immediate failure or previously stated vehicle systems caused critical safety concerns for occupants and other drivers while operating. Vehicle looses power enters safety "Limp Mode" due to faulty engineering. Upon inspection by State Police and Fire/EMS, owners urged to contact vehicle manufacturer and NHTSA to report issue. Failure of system first happened around 140k miles on odometer. No safety or warning lamps were present prior to stated malfunction of vehicle. Malfunction appears now daily causing impaired drivability and serious safety concerns for occupants and fellow drivers. Messages on Dashboard State The Following. "Service Stabiltrack, Service Traction Control, Reduced Engine Power". NO Certain Cause OR Remedy from manufacturer.
NHTSA complaint #11531952 — an unverified report by a vehicle owner.
Eureka, CACrash
STRUCTURE:BODY
The vehicle is unsafe to operate around pedestrians and other roadside objects because of the poor visibility, especially at critical moments where visual confirmation is needed like crosswalks, intersections, and parking lots. The A pillars, side mirrors, and tall front profile, block the driver from visually confirming hazards and pedestrians at crosswalks and intersections. While driving, I made a right hand turn and attempted to park roadside. The vehicle was blocking my view of cement barriers placed in the parking space before mine, and the vehicle collided with the barriers. Also, many times I have had to stop just after entering an intersection to keep from hitting a pedestrian, because the vehicle blocked my view.
NHTSA complaint #11496315 — an unverified report by a vehicle owner.
at 110,000 milesDekalb, ILCrash2 injured
AIR BAGS
TL* THE CONTACT OWNED A 2013 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE LOST CONTROL AND CRASHED INTO THE CONTACTS FRONT END SIDE OF THE VEHICLE BUT THE AIR BAGS DID NOT DEPLOY. 2 PERSONS WAS INJURED WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT SUSTAINED BACK AND NECK INJURIES. A POLICE REPORT WAS FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE INSURANCE LOT WHERE IT WAS DIAGNOSED WITH BEING TOTALED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT*JB*JB
NHTSA complaint #11398536 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Boscobel, WI
SUSPENSION
The vehicle's structural frame rails have suffered a catastrophic failure. The driver-side frame rail has a physical separation gap measuring between 1/2-inch and 1 inch wide. The passenger-side frame rail is actively delaminating and separating from the inside out. The vehicle and the failed component are completely intact and available for immediate inspection upon request. SAFETY RISK TO OTHERS:The structural integrity of the truck is entirely gone, creating an extreme safety hazard. If driven, the frame is at risk of snapping completely in half, which would cause an immediate, catastrophic loss of steering, suspension control, and braking on public roads, risking a fatal crash for the occupants and nearby drivers. CONFIRMATION BY A SERVICE CENTER:The problem has not been visually confirmed via a safety inspection. The catastrophic splitting aligns exactly with the premature corrosion patterns caused by the failing factory wax defect openly documented by General Motors in Technical Service Bulletin (TSB) 19-NA-255.4. INSPECTION BY MANUFACTURER/POLICE/INSURANCE:The vehicle has not yet been inspected by General Motors corporate, local police, or insurance representatives. It was immediately deemed unroadworthy and taken off public roads and parked. WARNING LAMPS AND PRIOR SYMPTOMS: There were no warning lamps, or dashboard messages. The only symptoms was when going over a bump it made a weird noises which was inspected and found the crumbling/failing frame. Because the multi-layered steel frame rots from the inside out due to moisture trapped behind the defective factory wax coating, the structural failure remained entirely invisible until the frame physically cracked open and separated.
NHTSA complaint #11752287 — an unverified report by a vehicle owner.
Boscobel, WI
STRUCTURE:BODY
The vehicle's structural frame rails have suffered a catastrophic failure. The driver-side frame rail has a physical separation gap measuring between 1/2-inch and 1 inch wide. The passenger-side frame rail is actively delaminating and separating from the inside out. The vehicle and the failed component are completely intact and available for immediate inspection upon request. SAFETY RISK TO OTHERS:The structural integrity of the truck is entirely gone, creating an extreme safety hazard. If driven, the frame is at risk of snapping completely in half, which would cause an immediate, catastrophic loss of steering, suspension control, and braking on public roads, risking a fatal crash for the occupants and nearby drivers. CONFIRMATION BY A SERVICE CENTER:The problem has not been visually confirmed via a safety inspection. The catastrophic splitting aligns exactly with the premature corrosion patterns caused by the failing factory wax defect openly documented by General Motors in Technical Service Bulletin (TSB) 19-NA-255.4. INSPECTION BY MANUFACTURER/POLICE/INSURANCE:The vehicle has not yet been inspected by General Motors corporate, local police, or insurance representatives. It was immediately deemed unroadworthy and taken off public roads and parked. WARNING LAMPS AND PRIOR SYMPTOMS: There were no warning lamps, or dashboard messages. The only symptoms was when going over a bump it made a weird noises which was inspected and found the crumbling/failing frame. Because the multi-layered steel frame rots from the inside out due to moisture trapped behind the defective factory wax coating, the structural failure remained entirely invisible until the frame physically cracked open and separated.
NHTSA complaint #11752287 — an unverified report by a vehicle owner.
Beachwood, NJCrash
AIR BAGS
Was involved in an MVA at @ 40 MPH no air bags were deployed
NHTSA complaint #11740841 — an unverified report by a vehicle owner.
Forest Hill, LA
AIR BAGS
I am submitting this complaint regarding an unrepaired Takata airbag recall associated with my vehicle VIN and concerns related to dealership representations and compliance charges at the time of sale. My vehicle currently shows an active unrepaired Takata airbag recall under NHTSA Recall Number 21V053 with recall status listed as “Recall Incomplete.” The recall states that the passenger-side front airbag inflator may rupture and send metal fragments into the vehicle interior, potentially causing serious injury or death. The vehicle was purchased on October 30, 2023 from an Alexandria, La Used car lot. Despite this unresolved federally recognized safety recall, a “compliance” fee was charged in the sales transaction. I was not informed that the vehicle had an active unrepaired Takata airbag recall associated with the VIN at the time of sale. I have also filed complaints with Louisiana regulatory authorities regarding the transaction. During review of the matter and related documentation, I discovered that the vehicle had an active unrepaired Takata recall associated with the VIN which currently remains listed as “Recall Incomplete” in the NHTSA database. I am requesting that this complaint be documented and reviewed regarding the unresolved safety recall and the representations made during the sale of the vehicle. The unrepaired Takata recall remains active on the vehicle while it sits in my driveway unused pending an ongoing rescission dispute. According to the recall notice, the inflator propellant may degrade over time from age, heat, and humidity exposure, increasing the risk that the passenger-side airbag inflator could rupture during deployment and send metal fragments into the vehicle, potentially causing serious injury or death.
NHTSA complaint #11739656 — an unverified report by a vehicle owner.
Quincy, WA
STRUCTURE:BODY
The White Diamond Tri Coat paint that General Motors applied to vehicles is sub par and defective. There is no reason why the paint should be this bad. It is not due to damage or anything the driver has done. This is a factory defect and should be addressed. Every single vehicle I have seen with this same Tri Coat paint is chipping, flaking and peeling. My truck is the LTZ model of Silverado and that is supposed to be the top of the line, best vehicle sub trim that Chevrolet offers. I would like this to be looked into.
NHTSA complaint #11738753 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2013 Chevrolet Silverado 1500. The contact stated that they discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 163,000. It was later discovered upon checking Carfax that the mileage was 302,584.
NHTSA complaint #11738460 — an unverified report by a vehicle owner.
Lexington, NC
ENGINE
Due to General Motors AFM lifter defect and oil consumption issues that have been proven faulty, #4 AFM gave out on us in February of 2026 costing us approximately $5,000 in Engine repairs on our 2013 Chevrolet Silverado plus several tow bills and the inconvenience of not having a vehicle for weeks. GM Recently lost a class action lawsuit for this issue that they have failed to fix but the lawsuit didnt pay enough to fix the issues. GM knew about the oil consumption issues and lifter failures with these vehicles since 2007 and didnt do anything. To this day, there are still issues including on new vehicles.
NHTSA complaint #11729338 — an unverified report by a vehicle owner.
at 90,000 milesLawton, OK
STEERING
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while the vehicle was stopped at a traffic light or stop sign, the vehicle experienced rough idling. No warning lights were illuminated. The contact was adding engine oil every 3,000 miles. The contact stated that the engine was consuming an excessive amount of engine oil. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact was informed by the dealer that the oil consumption was normal due to the mileage on the vehicle. A year prior to the failure, there was an abnormal grinding sound coming from the steering wheel while turning. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 90,000.
NHTSA complaint #11716199 — an unverified report by a vehicle owner.
at 90,000 milesLawton, OK
ENGINE AND ENGINE COOLING
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while the vehicle was stopped at a traffic light or stop sign, the vehicle experienced rough idling. No warning lights were illuminated. The contact was adding engine oil every 3,000 miles. The contact stated that the engine was consuming an excessive amount of engine oil. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact was informed by the dealer that the oil consumption was normal due to the mileage on the vehicle. A year prior to the failure, there was an abnormal grinding sound coming from the steering wheel while turning. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 90,000.
NHTSA complaint #11716199 — an unverified report by a vehicle owner.
Plant City, FL
ENGINE
The truck lost power, starred sputtering and misfiring. I shut the engine down, restarted and was able to drive it home. This same issue occurred a couple more times but each time it was restarted it drove okay. I started doing research and found a history of this same issue being reported by other owners and upon complaining to GM, nothing was done. I stopped driving the truck and it has been sitting for 3 years now. On April 22 2024 I had the truck towed to Stingray Chevrolet to have the issue checked. I was informed that the engine was would need to be replaced at a cost estimated to be 18K. I had the truck towed back to my home and it has been sitting, until I decide what I am going to do. I have continued investigating and I have found where GM acknowledged there were engine issues that dated back from 2013/2014 more than 10 years where the same problems were reported. Several law suits were found to have been filed with some wins and some losses including class action suits. I wrote GM and asked them to step up, do the right thing and replace the engine. They refused naturally so I have been waiting, contemplating my actions but the fact still remains. GM built and sold defective engines back into the early 2000's and replaced these 5.3L V8's with another engine that there are still defects being reported. I would like for GM to fully replace the engine including all components and Auxiliary devices on my truck, at no cost to me. Give it another 100K mile guarantee and compensate me for the 3 years I have not been able to use my truck.
NHTSA complaint #11712414 — an unverified report by a vehicle owner.
at 120,000 milesBridgewater, MA
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that the subframe of the vehicle and the rear cross member were severely rusted, causing the fuel tank to become unsecured. The mechanic informed the contact that the vehicle was unsafe to drive. Additionally, the mechanic stated that the catalytic converter was faulty and created a fire hazard. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 120,000. The VIN was not available.
NHTSA complaint #11703793 — an unverified report by a vehicle owner.
at 120,000 milesBridgewater, MA
STRUCTURE
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that the subframe of the vehicle and the rear cross member were severely rusted, causing the fuel tank to become unsecured. The mechanic informed the contact that the vehicle was unsafe to drive. Additionally, the mechanic stated that the catalytic converter was faulty and created a fire hazard. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 120,000. The VIN was not available.
NHTSA complaint #11703793 — an unverified report by a vehicle owner.
at 120,000 milesBridgewater, MA
ENGINE
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that the subframe of the vehicle and the rear cross member were severely rusted, causing the fuel tank to become unsecured. The mechanic informed the contact that the vehicle was unsafe to drive. Additionally, the mechanic stated that the catalytic converter was faulty and created a fire hazard. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 120,000. The VIN was not available.
NHTSA complaint #11703793 — an unverified report by a vehicle owner.
Plumerville, AR
POWER TRAIN
Front end, yes it is available for inspection upon my request. My safety wasn’t very safe the truck felt like the front wheels and back wheels were going to come out from underneath me. Vehicle has been to many shops and I have fixed some parts myself because of prices to pay at shops. The vehicle had at least two lights on the dash about the ABS & STABILITY TRACK
NHTSA complaint #11698081 — an unverified report by a vehicle owner.
Plumerville, AR
SUSPENSION
Front end, yes it is available for inspection upon my request. My safety wasn’t very safe the truck felt like the front wheels and back wheels were going to come out from underneath me. Vehicle has been to many shops and I have fixed some parts myself because of prices to pay at shops. The vehicle had at least two lights on the dash about the ABS & STABILITY TRACK
NHTSA complaint #11698081 — an unverified report by a vehicle owner.
Plumerville, AR
BACK OVER PREVENTION: WARNINGS
Front end, yes it is available for inspection upon my request. My safety wasn’t very safe the truck felt like the front wheels and back wheels were going to come out from underneath me. Vehicle has been to many shops and I have fixed some parts myself because of prices to pay at shops. The vehicle had at least two lights on the dash about the ABS & STABILITY TRACK
NHTSA complaint #11698081 — an unverified report by a vehicle owner.
Davidsonville, MD
ENGINE
pistons replaced at 40000 miles due to technical service bulletin , now Active engine management lifters failed causing complete engine replacement , due to wiped cam and lifters and metal contamination. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11683265 — an unverified report by a vehicle owner.
Pembroke, MA
UNKNOWN OR OTHER
The frame is completely rusted My mechanic said it is paper thin and is in danger of falling GM is not offering to fix this even though it is a TSB It is very dangerous to drive
NHTSA complaint #11676803 — an unverified report by a vehicle owner.
at 44,000 milesManchester-By-The-Sea, MA
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed low speed, the vehicle made an abnormal sound, and the control arm detached from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the subframe was corroded. The vehicle was not repaired. The contact parked and stopped driving the vehicle due to safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
NHTSA complaint #11674271 — an unverified report by a vehicle owner.
Hobart, IN
SUSPENSION
I was sold a vehicle by a dealership with a completely unsafe frame. The frame is very rotted and has multiple holes and as well as a split open portion on the drivers side that extends down most of the frame. This issue was undisclosed by the dealer. There was also a discovery of rotted suspension components making the vehicle extremely dangerous to myself and others. Another undisclosed issue would be that this vehicles engine does not match the vin number.
NHTSA complaint #11674232 — an unverified report by a vehicle owner.
Hobart, IN
STRUCTURE:BODY
I was sold a vehicle by a dealership with a completely unsafe frame. The frame is very rotted and has multiple holes and as well as a split open portion on the drivers side that extends down most of the frame. This issue was undisclosed by the dealer. There was also a discovery of rotted suspension components making the vehicle extremely dangerous to myself and others. Another undisclosed issue would be that this vehicles engine does not match the vin number.
NHTSA complaint #11674232 — an unverified report by a vehicle owner.
Hobart, IN
ENGINE
I was sold a vehicle by a dealership with a completely unsafe frame. The frame is very rotted and has multiple holes and as well as a split open portion on the drivers side that extends down most of the frame. This issue was undisclosed by the dealer. There was also a discovery of rotted suspension components making the vehicle extremely dangerous to myself and others. Another undisclosed issue would be that this vehicles engine does not match the vin number.
NHTSA complaint #11674232 — an unverified report by a vehicle owner.
Dacula, GA
ENGINE
Driving down the road and motor died, like when you run out of gas. Would not restart. Had it towed. Engine had to be rebuilt, cost over 5k. Was told by a mechanic who makes a living rebuilding 5.3 motors that motors with active fuel mgmt. and displacement on demand will fail unless your lucky. Valve springs bad, push rods bent, lifters, oil pump, exhaust and intake valves, VVT delete kit, DOD cam, etc….. I researched this problem and it is common and videos all over the internet. Chevy has known this for over 15 years yet still sells these and no recalls. I will NEVER BUY A CHEVY AS LONG AS I LIVE AND I TELL EVERYONE ABOUT THIS. Lucky I was on a country road or it would have been disaster if I was on the freeway. This caused me MAJOR HARDSHIP with my wife disabled and us both seniors, having to spend money we didn’t have.
NHTSA complaint #11659271 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2013 Chevrolet Silverado 1500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 135,000, and at the time of registration, it was discovered that the mileage was 190,000. The VIN was not available. Local authorities had not been contacted.
NHTSA complaint #11657634 — an unverified report by a vehicle owner.
Phoenix, AZ
POWER TRAIN
4x4 light comes on every once in a while Airbag light come on says service
NHTSA complaint #11656744 — an unverified report by a vehicle owner.